FRAMER PT

📍 Job Overview

Job Title: FRAMER PT

Company: Michaels Stores

Location: Delray Beach, Florida, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: August 23, 2026

Experience Level: Entry Level / Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences within a retail environment, specifically in the custom framing department.

• Key responsibilities include direct customer engagement, sales of custom framing solutions, and maintaining store presentation standards.

• The position involves hands-on operation of framing equipment and adherence to operational procedures to ensure quality and efficiency.

• It requires a blend of customer service, sales acumen, and basic operational skills to support both departmental and store-wide objectives.

📝 Enhancement Note: While this role is in a retail setting, the emphasis on "custom framing solutions" and "personal designer by using Elevated ABC Deliver" suggests a focus on consultative selling and detailed product knowledge beyond typical retail associate duties. The "part time" designation indicates flexibility but also requires efficient performance during scheduled shifts.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging them and understanding their framing needs through a consultative approach.
  • Utilize the "Elevated ABC Deliver" methodology to propose and sell custom framing solutions, driving sales and production targets.
  • Acknowledge customers promptly, assist them in locating products, and provide solutions to their creative needs.

• Custom Framing Operations:

  • Complete custom framing orders with a high degree of quality and within established timelines, adhering to Standard Operating Procedures (SOPs).
  • Operate framing equipment and glass cutters safely and efficiently.

• Store Presentation & Merchandising:

  • Maintain the ready-made frame department and other assigned areas, ensuring they are well-merchandised, clean, and clutter-free.
  • Execute directed replenishment and SISO (Shop-in-Shop) programs to ensure product availability and visual appeal.

• Operational Support:

  • Assist with the truck unloading and stocking processes, ensuring compliance with truck standards and budget.
  • Support inventory management and shrink reduction programs.
  • Participate in Omni channel processes, such as fulfilling online orders or assisting with in-store pickups.

• Cash Handling & Compliance:

  • Operate the cash register and execute cash handling procedures to company standards.

  • Adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.

  • Support safety programs and maintain a safe working environment.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer interaction for sales and the operational execution of framing services. The mention of "Elevated ABC Deliver" and "personal designer" implies a structured sales process that candidates should be prepared to discuss in terms of consultative selling and solution-oriented approaches.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is generally expected for this type of role. Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.

• Experience in sales or a consultative selling capacity is beneficial. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, inventory management software, and basic computer applications.

• Basic Measuring Skills: Proficiency in taking accurate measurements for framing projects.

• Framing Equipment Operation: Ability to learn and safely operate specialized framing equipment.

• Glass Cutting: Skill in operating a glass cutter for framing needs.

• Customer Service Excellence: Proven ability to build rapport, understand customer needs, and provide solutions.

• Cash Handling: Accurate and efficient processing of transactions.

• Adherence to SOPs: Demonstrated ability to follow established procedures and guidelines.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment.

• Sales Experience: Proven track record of selling products or services, particularly in a consultative manner.

• Merchandising Skills: Understanding of visual merchandising principles for retail displays.

• Inventory Management Basics: Familiarity with stock management and replenishment processes.

📝 Enhancement Note: The emphasis on "basic" skills suggests that extensive prior experience with framing equipment might not be mandatory, but a strong aptitude for learning and hands-on tasks is crucial. The preferred skills point towards candidates who can quickly adapt to sales targets and merchandising standards.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio may not be strictly required for this entry-level role, candidates are encouraged to showcase examples of their ability to:
  • Customer Interaction: Describe scenarios where they successfully resolved customer issues or exceeded expectations.
  • Sales Aptitude: Highlight any instances where they effectively upsold or cross-sold products, or met sales targets.
  • Process Adherence: Explain how they followed specific procedures in previous roles to ensure quality or efficiency.
  • Problem-Solving: Provide examples of how they tackled challenges in a retail or customer service setting.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:
  • Workflow Management: How they prioritize tasks in a fast-paced retail environment to manage multiple customer requests and operational duties.
  • Quality Control: Their approach to ensuring the accuracy and quality of their work, especially in custom-made products.
  • System Usage: Their experience with POS systems, inventory tracking, and any customer relationship management (CRM) tools.

📝 Enhancement Note: For an entry-level retail position, the "portfolio" is less about formal documents and more about articulating relevant experiences and skills during the interview. Candidates should prepare to speak to specific examples that demonstrate their capabilities in customer service, sales, and operational execution.

💵 Compensation & Benefits

Salary Range:

• Based on the location (Delray Beach, FL), experience level (Entry-Level), and part-time nature of the role, the estimated hourly wage for a FRAMER PT position at Michaels Stores typically falls within the range of $12.00 to $16.00 per hour. This estimate is derived from industry benchmarks for retail associate roles in similar markets and considering the specialized nature of custom framing duties. Benefits:

• Core Benefits:

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical coverage (eligibility may vary based on hours worked)
  • Dental coverage (eligibility may vary)
  • Vision coverage (eligibility may vary)
  • Telemedicine services
  • Flexible spending accounts (FSA)

• Additional Benefits:

  • Commuter benefits
  • Tuition assistance
  • Adoption assistance

• Employee Perks:

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a part-time position. Actual hours will vary based on business needs and scheduling, but are expected to be less than 40 hours per week.

• Work hours include nights, weekends, and early mornings. Flexibility in scheduling is often required.

📝 Enhancement Note: The salary estimate is based on data from similar retail positions in the Delray Beach area and national averages for entry-level retail roles with specialized duties. Benefits like medical, dental, and vision may have specific eligibility requirements tied to the number of hours worked per week for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America, catering to hobbyists, crafters, and DIY enthusiasts.

Company Size: Over 1,300 stores in the US and Canada, part of The Michaels Companies Inc. This indicates a large, established retail organization with structured operational processes.

Founded: 1973. With decades of experience, Michaels has developed robust operational frameworks and customer engagement strategies.

Team Structure:

• Store Level: This role is part of a local store team, likely reporting to a Store Manager, Assistant Store Manager, or a department lead (e.g., Framing Manager, if applicable).

• Departmental Focus: The role has a primary focus on the Custom Framing department but requires collaboration with other store associates for overall store operations.

• Cross-Functional Collaboration: Will interact with various store associates, including cashiers and other sales floor team members, to ensure a seamless customer experience and efficient store operations. Collaboration with inventory management and visual merchandising teams (at a corporate or regional level) may indirectly influence daily tasks.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions ("Elevated ABC Deliver").

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistent execution of tasks, from sales to operations and safety.

• Data-Driven Merchandising: Use of directed replenishment and SISO programs suggests a structured approach to inventory and visual presentation.

• Efficiency Focus: Involvement in truck unloading, stocking, and Omni channel processes points to an operational drive for efficiency.

Company Website: www.michaels.com

📝 Enhancement Note: The company's long history and large footprint suggest a well-defined operational structure. The culture likely values creativity, customer engagement, and adherence to established procedures, which are critical for maintaining brand consistency across numerous locations.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level to junior role within the retail operations and customer service spectrum. It serves as a foundational position for individuals looking to gain experience in customer-facing roles, sales, and specialized craft retail operations.

Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager, with direct oversight from department leads for specific functions like framing. This structure provides clear lines of communication and accountability.

Operations Impact: The role directly impacts store revenue through custom framing sales and indirectly through positive customer experiences that encourage repeat business and brand loyalty. Efficient operations in stocking and store presentation also contribute to overall store performance and profitability.

Growth Opportunities:

• Skill Development: Opportunity to develop strong customer service, sales, and consultative selling skills. Gain proficiency in operating specialized framing equipment and understanding material science for art preservation.

• Advancement within Store: Potential to advance to roles like Lead Framer, Sales Associate, Key Holder, or Assistant Store Manager within the same Michaels location.

• Cross-Departmental Exposure: Gain experience in various store functions, from merchandising and inventory to sales and operations, providing a broad understanding of retail management.

• Specialized Training: Access to company-provided training programs for framing techniques, sales strategies, and operational procedures.

📝 Enhancement Note: While this is a part-time, entry-level position, Michaels often provides clear pathways for internal growth for high-performing individuals. Success in this role can lead to increased responsibilities and opportunities for career progression within the retail management track.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing shop within the store.

Office Location(s): The specific store is located at 1630 S Federal Hwy, Delray Beach, FL. This is a customer-facing environment.

Workspace Context:

• Customer Interaction Area: The framing consultation area is a key workspace, requiring a professional and inviting atmosphere.

• Framing Shop: This area contains specialized equipment (glass cutter, heat press) and materials, requiring adherence to safety protocols.

• Sales Floor & Stock Room: The role also involves working on the sales floor for customer assistance and merchandising, as well as in stock rooms for inventory management.

• Climate Control: Most public areas are climate-controlled. Stock rooms may not be climate-controlled, and some outdoor work may be required for truck unloading.

Work Schedule:

• Flexible Hours: Includes nights, weekends, and early mornings, typical for retail environments.

• Part-Time: Hours will vary based on business needs and scheduling, generally less than 40 hours per week.

• Physical Demands: Requires standing for extended periods, regular bending, lifting (up to 50 lbs), carrying, reaching, and stretching. May involve using ladders for high shelves.

📝 Enhancement Note: The work environment is dynamic and customer-focused. Candidates should be comfortable with physical demands, varied schedules, and working with tools and machinery in a retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application and potentially a brief phone screen with HR or a hiring manager.

• In-Person Interview: Typically involves a one-on-one interview with the Store Manager or Assistant Manager. This will likely include behavioral questions, situational questions related to customer service and sales, and assessment of basic skills.

• Skills Assessment: May include a practical demonstration or discussion of basic measuring skills, and potentially a brief assessment of framing equipment knowledge (if any).

• Store Walkthrough: The interviewer might walk the candidate through the store, discussing responsibilities in context and assessing their understanding of the retail environment.

• Offer: If successful, an offer of employment will be extended.

Portfolio Review Tips:

• Articulate Experience: Since a formal portfolio is unlikely, focus on preparing specific examples from past experiences (retail, customer service, sales, even school projects) that demonstrate:

  • Customer Problem-Solving: How you've successfully helped customers find solutions or resolve issues.
  • Sales Success: Instances where you've met or exceeded sales goals, or effectively persuaded a customer.
  • Process Following: How you've adhered to instructions or procedures to ensure quality and safety.
  • Teamwork: Examples of collaborating with colleagues to achieve a common goal.

• Showcase Enthusiasm: Express genuine interest in art, crafts, and helping customers bring their creative visions to life.

• Highlight Relevant Skills: Clearly articulate your basic computer, measuring, and any mechanical aptitude.

Challenge Preparation:

• Situational Questions: Be ready to answer questions like:

  • "How would you handle a customer who is unhappy with their custom framing order?"
  • "A customer is unsure about the best framing options for their artwork; how would you assist them?"
  • "How would you prioritize tasks if you had a framing order to complete, a customer needing assistance, and a truck delivery arriving?"

• Behavioral Questions: Prepare examples using the STAR method (Situation, Task, Action, Result) for questions about teamwork, problem-solving, customer service, and handling pressure.

📝 Enhancement Note: The interview process for this role will likely be practical and focused on assessing core customer service, sales, and operational aptitudes. Preparing specific anecdotes that align with the job responsibilities will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer accounts, and potentially order entry.

• Framing Equipment: Standard framing tools including mat cutters, underpinner, staple gun, and potentially a heat press for specific framing applications.

• Glass Cutter: For custom sizing of glass or acrylic for frames.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers.

Analytics & Reporting:

• Inventory Management Software: Used for tracking stock levels, managing replenishment, and potentially conducting cycle counts.

• Sales Reporting (POS-based): Access to daily/weekly sales reports for the framing department and overall store performance.

CRM & Automation:

• Customer Relationship Management (CRM) system: Potentially integrated with the POS system for tracking customer preferences, past orders, and loyalty program information.

• Order Management System: For tracking the status of custom framing orders from creation to completion.

📝 Enhancement Note: Proficiency in operating physical tools and equipment is paramount. Familiarity with retail POS systems and basic inventory software is highly beneficial. The "Elevated ABC Deliver" system likely integrates CRM functionalities for sales consultations.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels fosters an environment that celebrates creativity and supports the artistic endeavors of both customers and team members.

• Customer Focus: A strong emphasis on providing excellent customer service, building relationships, and helping customers achieve their creative goals.

• Teamwork & Collaboration: Encouraging team members to support each other, share knowledge, and work together to achieve store objectives.

• Integrity & Respect: Upholding ethical standards, treating everyone with respect, and fostering an inclusive environment.

• Efficiency & Quality: Commitment to executing tasks accurately, efficiently, and to high standards, especially in custom-made products.

Collaboration Style:

• Supportive & Helpful: Team members are expected to assist each other, especially during busy periods or when customers require help across departments.

• Process-Oriented: A collaborative approach to ensuring SOPs are followed consistently for quality and efficiency.

• Feedback-Driven: Openness to receiving and giving constructive feedback to improve individual and team performance.

• Customer-First Mentality: Collaboration often revolves around ensuring the customer has a positive and seamless experience from entry to exit.

📝 Enhancement Note: The culture at Michaels is likely vibrant and creative, but also grounded in the practicalities of retail operations and customer service. Team members are expected to be both creative problem-solvers and reliable executors of company procedures.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, order production, sales targets, and general store duties in a part-time capacity.

• Upselling & Consultative Sales: Effectively guiding customers through complex framing decisions and persuading them to opt for higher-value custom solutions.

• Physical Demands: The role requires stamina for standing long hours and the physical ability to lift and maneuver materials.

• Learning Curve: Mastering the operation of framing equipment and understanding the nuances of different framing materials and techniques.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing techniques, materials (mat boards, glass types, mouldings), and art conservation principles.

• Sales & Customer Engagement: Develop advanced consultative selling skills and learn effective techniques for building customer loyalty.

• Retail Operations: Gain a comprehensive understanding of retail store management, including inventory control, merchandising, and visual standards.

• Company Training: Access to internal training programs designed to enhance skills in specific areas like custom framing and sales.

• Career Progression: Potential to move into leadership roles within the store or specialized roles within the framing department.

📝 Enhancement Note: This role presents an excellent opportunity for individuals interested in arts, crafts, and customer-facing sales. The challenges are typical of a busy retail environment, but the growth opportunities are significant for those who demonstrate aptitude and dedication.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience with custom framing or similar detailed craft services."

  • Preparation: If you have direct experience, detail it. If not, draw parallels from any detailed work you've done (e.g., intricate model building, detailed art projects, precision assembly) and emphasize your ability to learn. Highlight your understanding of measuring and precision.

• "How would you approach a customer who is unsure about framing options for a valuable piece of art?"

  • Preparation: Focus on your consultative sales approach. Mention asking clarifying questions about the artwork, the customer's budget, desired aesthetic, and placement. Emphasize patience, product knowledge (or willingness to learn), and guiding them towards suitable options.

• "Imagine you have a custom framing order to complete, a customer waiting for assistance on the sales floor, and a truck delivery arriving. How would you prioritize?"

  • Preparation: Demonstrate your ability to multitask and prioritize. A good answer would involve acknowledging the waiting customer first, assessing the urgency of the framing order, and potentially enlisting help for the truck delivery if possible, or quickly processing it. Emphasize communication and efficiency.

Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in the framing department?"

  • Preparation: Research Michaels' mission and values. Connect your personal interest in creativity, art, or crafting to the company's purpose. Express enthusiasm for the specific skills involved in framing and customer interaction.

• "How do you handle constructive feedback from a supervisor or colleague?"

  • Preparation: Emphasize your openness to learning and improvement. Provide an example of a time you received feedback and how you used it to enhance your performance.

• "What does excellent customer service mean to you in a retail environment?"

  • Preparation: Go beyond just being polite. Talk about understanding customer needs, offering solutions, creating a positive experience, and potentially exceeding expectations. Relate it to the consultative nature of framing.

Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio is unlikely, be prepared to verbally present 2-3 strong examples of your experience using the STAR method (Situation, Task, Action, Result) for:

  • Customer Service Success: A time you went above and beyond for a customer.
  • Sales Achievement: A time you successfully sold a product or service, perhaps by understanding needs and offering solutions.
  • Problem-Solving: A challenge you faced and how you overcame it.

• Highlight Skills: Clearly articulate your basic computer, measuring, and mechanical aptitude. If you have any examples of creative projects or attention to detail, be ready to mention them.

• Enthusiasm for the Role: Convey genuine interest in learning the framing craft and contributing to the store's success.

📝 Enhancement Note: The interview will likely assess your practical skills, customer service aptitude, and cultural fit. Preparing specific examples and demonstrating enthusiasm for the role and the company's mission will be crucial for success.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "merchandising," "inventory," and "basic computer skills." Quantify achievements where possible (e.g., "Assisted an average of X customers per shift," "Contributed to a Y% increase in department sales").

• Portfolio Preparation (Verbal): Prepare specific examples using the STAR method for customer service, sales, and problem-solving scenarios. Be ready to discuss your understanding of basic measurements and your aptitude for operating equipment.

• Company Research: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their position in the arts and crafts market. Research the specific store location if possible.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral and situational responses. Be ready to articulate your interest in the framing aspect of the role and your willingness to learn.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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