Custom Framer PT

📍 Job Overview

Job Title: Custom Framer PT

Company: Michaels Stores

Location: Edmonton, Alberta, Canada

Job Type: PART_TIME

Category: Retail Operations / GTM Support

Date Posted: 2026-05-15

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is integral to the in-store customer experience, focusing on delivering exceptional service and driving sales within the custom framing department.

• It involves direct customer interaction to understand needs and translate them into tangible framing solutions, directly impacting customer satisfaction and loyalty.

• The position requires hands-on execution of framing processes, ensuring quality and adherence to production timelines, which is critical for operational efficiency and customer retention.

• Responsibilities extend to maintaining store presentation and supporting overall retail operations, including inventory management and point-of-sale transactions.

📝 Enhancement Note: While this role is in a retail environment, it has elements of a GTM support function by directly influencing customer purchasing decisions through personalized service and product solutions. The "Custom Framing" aspect implies a consultative sales approach rather than purely transactional.

📈 Primary Responsibilities

• Customer Engagement & Sales: Build strong customer relationships by actively listening to their needs and providing expert advice to create personalized custom framing solutions, leveraging Elevated ABC Deliver methodology to drive sales and production targets.

• Framing Production & Quality: Execute custom framing orders with a high degree of craftsmanship and precision, ensuring all work is completed on time and meets Michaels' quality standards.

• Department Maintenance: Maintain the visual appeal and stock levels of the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment processes, to ensure a consistently well-merchandised shopping environment.

• Customer Service Excellence: Deliver friendly and efficient customer service, assisting shoppers in locating products, answering inquiries, and providing solutions that enhance their shopping experience.

• Operational Support: Adhere to all Standard Operating Procedures (SOPs) and Company programs, including shrink and safety initiatives, to ensure compliance and a secure, efficient work environment.

• Inventory & Stocking: Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and efficient inventory management to maintain product availability.

• Point-of-Sale Operations: Operate the cash register accurately and execute cash handling procedures to company standards, ensuring all transactions are processed correctly.

• Omni-channel Support: Assist with various omni-channel processes, contributing to a seamless customer experience across different service platforms.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, production, customer service, and operational support, all crucial for a successful retail GTM strategy at the store level. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales.

🎓 Skills & Qualifications

Education: Not specified, but a High School Diploma or equivalent is typically expected for entry-level retail positions.

Experience: 0-2 years of experience in a customer-facing role is ideal. Previous retail experience and experience selling products or services are preferred.

Required Skills:

• Basic computer skills for operating POS systems and potentially order entry.

• Basic measuring skills to ensure accurate framing dimensions.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

• Basic cash handling and transaction processing skills.

Preferred Skills:

• Previous retail sales experience, particularly in a consultative or custom product environment.

• Experience selling products and/or services to customers, demonstrating persuasive and solution-oriented communication.

• Familiarity with visual merchandising principles for retail displays.

• Experience with inventory management or stock replenishment processes.

• Knowledge of custom framing techniques or materials.

📝 Enhancement Note: The "0-2 years" experience level suggests this role is designed for individuals early in their careers, with a focus on on-the-job training for specialized skills like custom framing. The emphasis on "basic" skills indicates that foundational abilities are more important than extensive prior technical expertise.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are encouraged to highlight past experiences demonstrating customer service success, problem-solving abilities, and any instances of creative problem-solving or sales achievements.

• For candidates with prior framing experience, showcasing examples of completed framing projects (e.g., through photos or detailed descriptions of customer projects handled) would be beneficial.

• Evidence of understanding and adhering to process workflows, such as order intake and production tracking, is valuable.

Process Documentation:

• Candidates should be prepared to discuss how they would follow established Standard Operating Procedures (SOPs) for custom framing, from customer consultation to order fulfillment.

• Understanding the importance of accurate order documentation and data entry for production and inventory management.

• Ability to articulate how they would ensure quality control throughout the framing process, from material selection to final assembly.

📝 Enhancement Note: For an entry-level retail role, "portfolio requirements" are generally demonstrated through resume achievements and interview discussions, rather than a formal submission. The focus is on showcasing relevant behaviors and competencies.

💵 Compensation & Benefits

Salary Range: For a Part-Time Custom Framer in Edmonton, Alberta, Canada, based on entry-level experience (0-2 years) and the retail industry, the estimated hourly wage typically falls between CAD $16.00 and CAD $20.00. This range is influenced by the specific skills required (like operating framing equipment) and the consultative sales aspect of the role.

Benefits:

• Health Insurance (medical, dental, and vision) - Note: Typically offered to eligible full-time employees, but part-time benefits eligibility can vary by province and company policy. It's crucial to confirm specifics.

• Paid Time Off (PTO) - Accrual rates and eligibility for part-time employees should be verified.

• Tuition Assistance - A valuable benefit for individuals looking to advance their education while working.

• Generous Employee Discounts - Significant savings on Michaels products, ideal for creative individuals.

• Other benefits as detailed on mikbenefits.com.

Working Hours: This is a Part-Time position. While the standard full-time work week is 40 hours, the exact number of hours for this role will vary based on business needs and scheduling. Flexibility to work nights, weekends, and early mornings is required.

📝 Enhancement Note: The salary estimate is based on current market data for similar entry-level retail positions in Edmonton, Alberta, Canada, factoring in the specialized skills of custom framing and the consultative sales component. Benefits for part-time roles can be less comprehensive than full-time; direct confirmation from Michaels is advised.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading destination for creating and celebrating in North America, offering a wide range of art supplies, craft materials, home decor, and custom framing services.

Company Size: Michaels operates over 1,300 stores in 49 states and Canada, indicating a large, established retail organization with a significant workforce.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history and a robust presence in the retail market.

Team Structure:

• The Custom Framer is likely part of a store-level team, reporting to a Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager/Lead.

• This role involves close collaboration with other store associates, including cashiers and sales floor staff, to ensure a cohesive customer experience.

Methodology:

• Data-Driven Customer Insights: The "Elevated ABC Deliver" methodology suggests a structured approach to understanding customer needs through active dialogue and observation, using this data to tailor product recommendations and sales approaches.

• Process Optimization: Adherence to SOPs for framing, inventory management, and customer service aims to standardize operations, reduce errors, and improve efficiency.

• Customer-Centric Approach: The core of the methodology is creating memorable customer experiences, fostering loyalty, and driving sales through personalized service and quality product delivery.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is rooted in creativity, community, and customer focus. For a Custom Framer, this translates to a work environment that values artistic expression, customer interaction, and a collaborative team spirit to support the overall mission of "fueling the joy of creativity and celebration."

📈 Career & Growth Analysis

Operations Career Level: This role is at the entry-level or early-career stage within the retail operations framework. It focuses on executing defined processes and providing direct customer service and product creation.

Reporting Structure: The Custom Framer PT typically reports to a store-level management team, such as a Store Manager or Assistant Manager, and may have direct supervision from a Framing Department Lead if one exists.

Operations Impact: This role directly impacts store-level revenue through custom framing sales and contributes to overall customer satisfaction and retention by delivering quality products and excellent service. It also supports operational efficiency through accurate order processing and department maintenance.

Growth Opportunities:

• Framing Specialist: Develop advanced skills in custom framing techniques, materials, and design, potentially leading to a senior framer or department lead role.

• Retail Sales & Management: Progress into other sales associate roles, keyholder positions, or management tracks within Michaels stores by demonstrating strong sales performance, customer service, and operational proficiency.

• Cross-Departmental Expertise: Gain experience in other store functions like visual merchandising, inventory, or customer service, broadening skill sets for future retail roles.

• Specialized Training: Leverage tuition assistance for further education in art, design, or business-related fields, aligning with career aspirations within or outside Michaels.

📝 Enhancement Note: Growth within Michaels for a Custom Framer PT is primarily within the store environment, focusing on mastering specialized skills and demonstrating leadership potential in customer service and sales. The company's size offers numerous avenues for advancement through demonstrated performance and skill development.

🌐 Work Environment

Office Type: The work environment is a public retail store setting. The primary workspace includes the retail floor for customer interaction and sales, and a dedicated Custom Framing shop area for production.

Office Location(s): Store - 6048 Currents Dr NW, Edmonton, Alberta, Canada. This is a physical retail location accessible to the public.

Workspace Context:

• Customer Interaction: The retail floor provides a dynamic environment for engaging with a diverse customer base.

• Production Area: The frame shop is a specialized workspace equipped with tools like glass cutters and heat presses, requiring attention to detail and adherence to safety protocols. Some stock rooms may not be climate-controlled, and outdoor work may be required for tasks like retrieving carts or unloading trucks.

• Team Collaboration: Opportunities exist for close collaboration with fellow store associates to ensure smooth operations and a positive customer experience.

Work Schedule: This is a Part-Time role that requires flexibility. Work hours include nights, weekends, and early mornings to accommodate customer traffic and operational needs. The environment is fast-paced, especially during peak retail periods.

📝 Enhancement Note: The work environment is typical for a retail setting, balancing customer-facing duties with production tasks. The frame shop itself presents a unique, hands-on workspace within the broader retail context.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications, experience, and alignment with company values.

• In-Person Interview: Typically with a Store Manager or Assistant Manager. This will likely involve behavioral questions to assess customer service skills, problem-solving abilities, teamwork, and motivation for the role. Expect questions related to handling customer issues, building relationships, and previous sales experiences.

• Skills Assessment: Practical demonstration or discussion of required skills, such as basic measuring, computer proficiency, and potentially a brief discussion about their understanding of custom framing needs.

• Final Evaluation: Assessment of cultural fit, enthusiasm for creativity and customer service, and availability.

Portfolio Review Tips:

• For this role, a formal portfolio isn't mandatory. Instead, prepare to discuss specific examples from your past experiences that showcase:
  • Customer Service Excellence: Describe situations where you went above and beyond for a customer.
  • Problem-Solving: Detail a time you encountered a customer issue and how you resolved it effectively.
  • Sales Aptitude: Share instances where you successfully sold a product or service by understanding customer needs.
  • Creativity/Craftsmanship: If you have personal art or craft projects, be ready to briefly discuss them to show your interest in creative pursuits.
  • Process Adherence: Mention times you followed instructions or procedures carefully to ensure accuracy.

Challenge Preparation:

• Be ready to answer hypothetical scenarios related to customer interactions in a retail setting. For example: "A customer is unsure about the best framing option for their artwork. How would you assist them?"

• Prepare to discuss your understanding of the importance of accuracy in measurements and production for custom framing.

• Think about how you would contribute to a positive and collaborative team environment.

📝 Enhancement Note: The interview process for this role will likely focus on assessing soft skills, customer service aptitude, and a passion for creativity, rather than extensive technical expertise in framing. Demonstrating a willingness to learn and a positive attitude will be key.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales transactions, handling cash, and potentially managing customer orders.

• Custom Framing Equipment: Includes specialized tools for cutting mats, assembling frames, and potentially heat presses for sealing.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specification.

• Glass Cutter: For custom-sized glass or acrylic for frames.

Analytics & Reporting:

• Basic computer skills may involve accessing internal systems for inventory lookups or order status.

CRM & Automation:

• Customer relationship management is handled through direct interaction and potentially through the POS system's customer profile features.

• The "Elevated ABC Deliver" methodology suggests a structured, almost automated, approach to sales conversations, guiding the associate through key talking points and customer engagement steps.

📝 Enhancement Note: The technology stack is focused on practical, hands-on tools for production and customer transaction processing within a retail environment. Proficiency with basic computer operations and a willingness to learn specialized equipment are essential.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels fosters an environment that encourages artistic expression and supports customers in celebrating life's moments through crafts and art.

• Customer Focus: A strong emphasis on providing exceptional customer service, building relationships, and meeting customer needs with personalized solutions.

• Teamwork & Respect: Promoting a positive and collaborative atmosphere where team members support each other, interact respectfully, and contribute to shared goals.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical standards in all aspects of work, from cash handling to production quality.

• Efficiency & Quality: Balancing the need for timely production with a commitment to delivering high-quality custom framing solutions.

Collaboration Style:

• Cross-Functional Integration: Working closely with other store associates to ensure a seamless customer journey, from initial shopping to checkout and order pickup.

• Process-Oriented: Following established workflows for custom framing and general store operations to ensure consistency and efficiency.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual performance and team effectiveness, particularly within the framing department.

📝 Enhancement Note: The culture at Michaels is built around passion for creativity and a strong customer-centric ethos. For a Custom Framer, this means being part of a team that values artistic expression, collaborative problem-solving, and delivering joy to customers through their creative projects.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service on the sales floor, taking custom framing orders, and performing production tasks simultaneously requires strong time management and prioritization skills.

• Achieving Sales Targets: Meeting sales goals for custom framing can be challenging, requiring effective consultative selling and product knowledge.

• Quality Control: Ensuring consistent, high-quality framing across all orders, especially under time pressure, is critical.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and potentially using ladders, which can be physically demanding.

Learning & Development Opportunities:

• Framing Expertise: Develop deep knowledge of framing materials, design principles, and advanced techniques.

• Sales & Customer Service Skills: Enhance consultative selling abilities and customer relationship management through practical experience and potential training.

• Retail Operations Knowledge: Gain a comprehensive understanding of retail store operations, including inventory management, visual merchandising, and POS systems.

• Career Advancement: Opportunities to move into lead roles within the framing department or other areas of store management.

📝 Enhancement Note: The challenges in this role are typical of a hands-on, customer-facing position in retail, requiring adaptability and a proactive approach. The growth opportunities are focused on skill specialization and progression within the retail hierarchy.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs. What was your approach?" (Assesses consultative selling and customer service.)

• "How would you handle a situation where a customer is unhappy with their custom framing order?" (Evaluates problem-solving and conflict resolution.)

• "Imagine you have multiple framing orders to complete, and a customer walks in needing immediate assistance. How do you prioritize?" (Tests time management and prioritization skills.)

Company & Culture Questions:

• "What do you know about Michaels and our mission?" (Assesses research and cultural fit.)

• "How do you contribute to a positive team environment?" (Evaluates teamwork and collaboration.)

Portfolio Presentation Strategy:

• Since a formal portfolio isn't expected, prepare to verbally present specific examples from your resume or past jobs that demonstrate:

  • Successful customer interactions and problem resolution.
  • Any experience with sales or upselling.
  • Your ability to follow instructions and procedures accurately.
  • Your interest in or aptitude for creative work.

• Be ready to discuss why you are a good fit for a role that requires both customer interaction and hands-on production.

📝 Enhancement Note: Interview preparation should focus on articulating your customer service philosophy, problem-solving capabilities, and enthusiasm for creative products and the Michaels brand. Emphasize any experience that highlights attention to detail and a willingness to learn.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Preparation: Tailor your resume to highlight customer service, sales experience, attention to detail, and any relevant technical or hands-on skills (e.g., measuring, using tools). Quantify achievements where possible (e.g., "Increased custom framing sales by X%").

• Interview Practice: Prepare to answer behavioral questions using the STAR method (Situation, Task, Action, Result) for common retail scenarios. Practice discussing your experience and why you are a good fit for Michaels.

• Company Research: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their mission to "fuel the joy of creativity."

• Portfolio Discussion: Be ready to speak confidently about specific examples of your skills and experiences that align with the job responsibilities, even without a formal portfolio.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.