Content Designer II

📍 Job Overview

Job Title: Content Designer II

Company: Lightspeed Commerce, Inc.

Location: Tbilisi, Georgia

Job Type: FULL_TIME

Category: Content Design / UX Writing

Date Posted: May 07, 2026

Experience Level: 0-2 years

Remote Status: Hybrid (Remote within Georgia possible)

🚀 Role Summary

• Crafting and refining user interface (UI) content for the E-Series product suite, ensuring clarity and user-friendliness.

• Developing comprehensive UX scenarios in close collaboration with product managers, designers, and developers to map user journeys and interactions.

• Driving product innovation and problem-solving through strategic content solutions that enhance the user experience.

• Managing and coordinating the localization of UI content across target languages to ensure global accessibility and consistency.

• Championing and fostering a team-wide culture of exceptional writing quality and adherence to content standards.

📝 Enhancement Note: This role is positioned as a Content Designer II, suggesting a need for foundational experience (0-2 years) but with expectations for growth and contribution beyond entry-level tasks. The focus is on product interface content and UX scenarios, aligning with core UX Writing responsibilities. The explicit exclusion of technical documentation, slogans, and SEO articles clarifies the scope of content creation.

📈 Primary Responsibilities

• Develop and write clear, concise, and user-centered content for the E-Series product interface, adhering to brand voice and style guidelines.

• Collaborate with cross-functional teams (Product Management, UX Design, Engineering) to define content requirements and create effective UX scenarios that address user needs and business objectives.

• Identify opportunities to improve user experience and solve product challenges through strategic content design and microcopy.

• Oversee the process of translating and adapting UI content for international markets, ensuring cultural relevance and linguistic accuracy.

• Contribute to the creation and maintenance of internal team documentation, including style guides, content matrices, and best practice resources.

• Advocate for content best practices and contribute to the development of a high-quality writing culture within the product team.

• Analyze user feedback and product analytics to iterate on and optimize existing content.

📝 Enhancement Note: The responsibilities highlight a blend of individual contribution (writing, scenario creation) and collaborative influence (fostering culture, team documentation). The emphasis on problem-solving through content and coordinating localization points to a strategic aspect of the role beyond simple text generation.

🎓 Skills & Qualifications

Education: While not explicitly stated, a background in fields such as English, Journalism, Communications, Marketing, or related humanities is often beneficial for content design roles. A degree in a related field is typically preferred.

Experience: A minimum of 1 year of professional experience in UX writing or content design is required. Experience in editing, media, journalism, UX research, or technical writing is considered a plus, indicating a broader skillset is valued.

Required Skills:

• Full proficiency in English, both written and verbal.

• Demonstrated ability in UX writing and content design, with a portfolio showcasing relevant work.

• Familiarity with design and prototyping tools, specifically Figma.

• Strong empathy and the ability to understand user pain points and needs to inform content solutions.

• Excellent attention to detail and proven writing and editing skills.

• Ability to manage and organize workflow, track deadlines, and prioritize tasks effectively.

• Capacity to build effective communication channels with team members and across other departments.

Preferred Skills:

• Background in editing, media, journalism, UX research, or technical writing.

• Experience with localization processes and tools.

• Understanding of SaaS product development lifecycles.

• Familiarity with content management systems (CMS) or design systems.

📝 Enhancement Note: The requirement for 1+ years of experience, combined with the "II" in the job title, suggests that candidates should be able to demonstrate a foundational understanding of UX writing principles and practical application, rather than just theoretical knowledge. The explicit mention of Figma points to a hands-on role within design workflows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio demonstrating at least 1 year of professional UX writing or content design work.

• Case studies showcasing how content was used to solve specific product problems or improve user experience.

• Examples of UI copy, UX scenarios, and contributions to product interface content.

• Evidence of collaboration with design and product teams, illustrating the process of content creation within a product development cycle.

Process Documentation:

• Examples of how you have documented content processes, workflows, or decisions.

• Demonstration of ability to create and maintain team documentation related to content standards or best practices.

• Evidence of understanding and contributing to the localization process for UI content.

📝 Enhancement Note: For a Content Designer II, the portfolio is crucial. It should not only display writing samples but also demonstrate the candidate's understanding of the UX process, their ability to collaborate, and their problem-solving approach through content. Specific examples of UI copy and UX scenarios are essential.

💵 Compensation & Benefits

Salary Range: Based on market research for a Content Designer II role in Tbilisi, Georgia, with 0-2 years of experience, and considering the company's scale as a publicly traded SaaS company, the estimated annual salary range is approximately 30,000 - 50,000 GEL. This estimate considers the cost of living in Tbilisi and typical compensation for similar roles in the tech industry in the region.

Benefits:

• Flexible hours and hybrid work model, with the option for remote work within Georgia.

• "People Experience" benefit allowing employees to work from anywhere in the world for 60 days per year.

• Lightspeed equity scheme, providing ownership in the company.

• Health & Wellness Credit: up to 1300 GEL annually for gym memberships, yoga, or other wellness activities.

• Comprehensive Mental Health Support through the Modern Health App.

• Support for external Russian-speaking psychologists (up to 7 sessions/year).

• Medical insurance plan, including dental care coverage.

• Opportunities for professional development, including regular performance reviews and growth paths.

• Provision of an Apple MacBook Pro for work.

• Free access to LinkedIn Learning for continuous skill development.

• Subsidies covering 50% of costs for English, Spanish, Italian, or Chinese language classes (e.g., SkyEng).

• Paid time off for volunteering and community engagement.

Working Hours: Standard full-time hours (approximately 40 hours per week) with flexible scheduling options and a hybrid work arrangement.

📝 Enhancement Note: The salary estimation is based on general market data for similar roles in Georgia and the tech sector. The specific benefits package is extensive and highlights Lightspeed's commitment to employee well-being, professional growth, and work-life flexibility, which are attractive aspects for operations professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Lightspeed Commerce operates in the SaaS (Software as a Service) and Cloud Commerce sector, providing a unified platform for retail, hospitality, and golf businesses. This industry is characterized by rapid technological advancement, a focus on customer experience, and the integration of various business functions (payments, shipping, analytics).

Company Size: Lightspeed is a publicly traded company with a significant global presence, indicating a structured environment with established processes but also opportunities for impact. The company employs over 4,000 individuals globally.

Founded: Founded in Montreal, Canada in 2005, Lightspeed has grown from a startup into a global enterprise, reflecting a culture that likely balances innovation and scalability. Its origins in the LGBTQ+ community highlight a foundational commitment to inclusion.

Team Structure:

• The role is within the eCommerce business unit, specifically focusing on the E-Series product. This suggests a dedicated team focused on enhancing merchant capabilities within the Lightspeed ecosystem.

• Collaboration is expected with Product Managers, UX Designers, and Developers, indicating a cross-functional team structure common in agile software development environments.

Methodology:

• The team's goal is to enable merchants to grow their businesses by integrating Lightspeed's ecosystem (payments, shipping, etc.). This implies a data-driven approach to product development, focusing on merchant success metrics.

• Content is viewed as a key driver for delivering value and solving product problems, suggesting a strategic rather than purely functional approach to content creation.

• A culture of high-quality writing and clear documentation is explicitly encouraged, implying a commitment to operational excellence and knowledge sharing.

Company Website: https://www.lightspeedhq.com/

📝 Enhancement Note: The company's mission to empower merchants and its inclusive origins are key cultural markers. The eCommerce business unit focus provides context for the product the candidate will be working on. The mention of integrating payments, shipping, and other services suggests a complex platform where content plays a critical role in user onboarding and ongoing engagement.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Content Designer II, typically representing an early-to-mid-career stage in the UX Writing/Content Design field. It requires a solid foundation in UX writing principles and the ability to work semi-autonomously on defined tasks, with opportunities to contribute to broader content strategy under mentorship.

Reporting Structure: While not explicitly detailed, the role likely reports to a Lead Content Designer, Content Design Manager, or a Product Design Lead within the eCommerce business unit. Collaboration is expected across Product, Design, and Engineering teams.

Operations Impact: The Content Designer's work directly impacts merchant experience and adoption of Lightspeed's E-Series product. By creating clear, intuitive interfaces and helpful UX scenarios, this role contributes to merchant success, customer satisfaction, and potentially reduces support costs. The quality of content can influence conversion rates, user retention, and overall platform usability.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas of UX writing, such as microcopy, information architecture, or content strategy for complex SaaS products.

• Leadership Development: Progress to a Senior Content Designer role, taking on more complex projects, mentoring junior team members, and leading content initiatives.

• Cross-Functional Learning: Gain exposure to product management, UX research, and engineering processes, broadening understanding of the product development lifecycle.

• Industry Exposure: Access to LinkedIn Learning and potential for attending industry events to stay abreast of content design trends and best practices.

📝 Enhancement Note: The "II" designation strongly suggests a role where individuals are expected to grow beyond basic tasks. The emphasis on problem-solving through content and the global reach of Lightspeed indicate that this role can provide significant exposure to complex UX challenges and international product considerations.

🌐 Work Environment

Office Type: Lightspeed offers a hybrid work environment. While the role is based in Tbilisi, Georgia, and an "awesome office space" is available, remote work within Georgia is also an option. The "People Experience" benefit further enhances flexibility, allowing work from anywhere for extended periods.

Office Location(s): The primary office location mentioned is in Saburtalo, Tbilisi, Georgia. This area is known for its commercial and residential development.

Workspace Context:

• The availability of an "awesome office space" suggests a well-equipped and potentially modern work environment designed for collaboration and productivity.

• The hybrid and remote-friendly policy indicates a trust-based culture that values output and flexibility over strict office presence.

• Access to an Apple MacBook Pro and other resources supports a professional and technologically enabled workspace.

Work Schedule: The role is full-time with flexible hours, accommodating different work styles and personal needs, which is beneficial for tasks requiring deep focus like content design and writing.

📝 Enhancement Note: The hybrid and remote-friendly nature of the role, coupled with the "People Experience" benefit, signifies a progressive work environment. For operations professionals, this flexibility can be a significant draw, allowing for better work-life integration while still being part of a collaborative team structure.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience and fit for the Content Designer II role. Portfolio is key.

• Hiring Manager/Team Interview: Discussion focused on your UX writing experience, approach to content design, collaboration style, and understanding of user empathy. Be prepared to walk through portfolio examples.

• Skills Assessment/Case Study: You may be given a small task or asked to present a case study from your portfolio that demonstrates your ability to solve a product problem through content. Focus on process and impact.

• Cross-Functional Interview: Conversation with Product Managers, Designers, or Developers to evaluate collaboration and technical understanding.

• Final Interview: Potentially with a senior leader to assess cultural fit and long-term potential.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest projects that best align with the job description (e.g., product interface content, UX scenarios).

• Tell a Story: For each project, clearly articulate the problem, your role, your process (research, ideation, collaboration), the solution, and the measurable impact or outcome.

• Highlight Collaboration: Explicitly mention how you worked with designers, PMs, and engineers.

• Demonstrate Empathy: Show how you used user research or identified pain points to inform your content decisions.

• Showcase UI Copy & Scenarios: Include specific examples of microcopy, button labels, error messages, onboarding flows, and detailed UX scenarios.

• Explain Technical Understanding: If applicable, briefly touch on how you considered technical constraints.

Challenge Preparation:

• Understand the Product: Familiarize yourself with Lightspeed's offerings, particularly their eCommerce platform and E-Series products.

• Practice Articulation: Be ready to clearly explain your design decisions and content rationale.

• Focus on Process: Emphasize your methodology for tackling content challenges, from understanding requirements to delivering finalized copy.

• Prepare for "Why": Be ready to answer "why" you chose specific words or phrasing, linking it back to user needs and business goals.

📝 Enhancement Note: The emphasis on a portfolio and specific examples of UI copy and UX scenarios is critical. Candidates should prepare to not just show their work but explain the strategic thinking and collaborative process behind it.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for content creation within design mockups and collaboration with the design team. Proficiency is a stated requirement.

• Content Management Systems (CMS) / Design Systems: While not explicitly stated, familiarity with how content is managed and scaled within design systems or CMS platforms is beneficial.

Analytics & Reporting:

• Product Analytics Tools (e.g., Amplitude, Mixpanel): Understanding how to interpret user behavior data to inform content decisions is valuable, though not a primary requirement.

• User Feedback Platforms: Experience with tools that collect and analyze user feedback (e.g., surveys, in-app feedback) can help in iterating on content.

CRM & Automation:

• Internal Documentation Tools: Lightspeed likely uses tools like Confluence, Notion, or similar platforms for team documentation and knowledge sharing.

• Project Management Tools: Familiarity with tools like Jira, Asana, or Trello for task tracking and workflow management.

📝 Enhancement Note: Figma is the only explicitly required tool. However, for a Content Designer II, an understanding of how their work integrates into broader product development tools (analytics, project management) and content governance systems (design systems) is advantageous.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong emphasis on understanding and addressing user pain points and needs through empathetic content design.

• Quality & Craftsmanship: A commitment to high-quality writing, attention to detail, and producing polished, effective UI content.

• Collaboration: Working effectively with cross-functional teams (Product, Design, Engineering) to achieve shared goals.

• Efficiency & Problem-Solving: Using content as a strategic tool to solve product problems and improve user workflows.

• Inclusivity: As highlighted by the company's founding and ongoing ethos, a value placed on diversity, belonging, and creating accessible experiences for all users.

Collaboration Style:

• Cross-functional Integration: Actively participating in product development cycles, working alongside designers and PMs from ideation to implementation.

• Feedback-Oriented: Open to receiving and providing constructive feedback on content and processes to drive continuous improvement.

• Documentation & Knowledge Sharing: Contributing to and utilizing team documentation to ensure consistency and share best practices.

📝 Enhancement Note: The company's stated values of inclusion and its origins are significant cultural drivers. For a content role, translating these values into accessible and welcoming product experiences will be key. The emphasis on collaboration with product and design teams underscores a modern, agile development approach.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Crafting content that is both user-friendly and effectively supports business objectives within the E-Series product.

• Localization Complexity: Ensuring UI content translates accurately and culturally appropriately across multiple languages, maintaining brand voice.

• Evolving Product Landscape: Adapting content strategies and copy to frequent product updates and new feature integrations in a fast-paced SaaS environment.

• Cross-Functional Alignment: Effectively communicating content rationale and advocating for best practices across diverse teams with varying priorities.

Learning & Development Opportunities:

• Advanced UX Writing Techniques: Opportunities to refine skills in areas like information architecture, content strategy, and tone of voice development.

• Product Domain Expertise: Deepening understanding of the eCommerce and SaaS industries, and Lightspeed's specific market position.

• Mentorship: Learning from experienced designers and product managers within the organization.

• Global Exposure: Working on a product used internationally provides experience with diverse user contexts and localization challenges.

📝 Enhancement Note: The challenges presented are typical for a growing SaaS company. The opportunities for learning and development are strong, especially with access to resources like LinkedIn Learning and a global product scope.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used content to solve a complex user problem. What was your process, and what was the outcome?" (Focus on problem-solving, process, and impact).

• "How do you approach collaborating with UX designers and product managers on a new feature? What is your role in that process?" (Focus on collaboration and understanding of the product development lifecycle).

Company & Culture Questions:

• "What do you know about Lightspeed's mission and its approach to supporting merchants?" (Show research and alignment with company goals).

• "How do you contribute to a culture of high-quality writing within a team?" (Highlight proactive efforts and collaborative spirit).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the challenge, your specific contributions, your process, the solution, and the results. Use visuals where possible.

• Quantify Impact: Whenever possible, use data or metrics to demonstrate the effectiveness of your content (e.g., reduced support tickets, improved conversion rates, higher task completion).

• Show, Don't Just Tell: Present actual UI copy, UX scenarios, and explain the rationale behind your word choices and structural decisions.

• Be Ready for Questions: Anticipate questions about your process, design decisions, and how you handled feedback or challenges.

📝 Enhancement Note: The interview process will heavily rely on showcasing practical application of UX writing skills through portfolio examples. Candidates should be prepared to articulate their thought process and demonstrate how they integrate content into the broader product design and development cycle.

📌 Application Steps

To apply for this Content Designer II position:

• Submit your application through the provided link on the Ashby platform.

• Tailor Your Resume: Highlight your 1+ years of UX writing/content design experience, specific achievements, and familiarity with tools like Figma. Use keywords from the job description.

• Curate Your Portfolio: Select your strongest 3-5 projects that best demonstrate UI copy, UX scenarios, and collaboration. Ensure case studies clearly outline your process and impact.

• Prepare Your Walkthrough: Be ready to present and discuss your portfolio projects in detail, focusing on your problem-solving approach and contributions.

• Research Lightspeed: Understand the company's mission, products (especially E-Series), and culture. Prepare thoughtful questions for the interviewers.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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