UX Designer (AI) (m/f/d)

📍 Job Overview

Job Title: UX Designer (AI) (m/f/d)

Company: TOPdesk

Location: Kaiserslautern, Rhineland-Palatinate, Germany

Job Type: Full-time

Category: UX/Product Design Operations

Date Posted: 2026-06-05T07:03:55.14

Experience Level: Medior/Senior (5+ years)

Remote Status: Hybrid (Remote work possibility)

🚀 Role Summary

• Lead the end-to-end design process for AI-powered features within TOPdesk's ITSM platform, focusing on user-centricity and intuitive design.

• Collaborate closely with Product Managers, Engineers, and other Designers to translate user insights and complex requirements into accessible and inclusive user experiences.

• Drive the development and refinement of new AI concepts, from initial discovery and rapid prototyping to final delivery and seamless developer implementation.

• Contribute to the evolution and adoption of the design system, proposing improvements and new components to ensure consistency and efficiency across the product.

• Play a key role in enhancing TOPdesk's UX maturity and optimizing design processes organization-wide through continuous learning and process improvement initiatives.

📝 Enhancement Note: This role focuses on the intersection of UX Design and Artificial Intelligence, specifically within the context of Service Management software (ITSM). The emphasis on AI-powered features suggests a need for designers who can conceptualize and design for novel user interactions and workflows driven by machine learning and intelligent automation. The "Product Triad" mention signifies a collaborative approach where design, product management, and engineering work in tight alignment.

📈 Primary Responsibilities

• Spearhead the design of AI-powered features, including the creation and governance of intelligent agents, from initial concept through to iterative refinement.

• Own the complete design lifecycle for assigned features, encompassing user research, ideation, wireframing, prototyping, usability testing, and final handover for development.

• Conduct user research to identify needs and transform insights into intuitive, accessible, and inclusive user experiences that align with business objectives.

• Develop comprehensive design artifacts, including wireframes, mockups, user flows, and interactive prototypes, utilizing industry-standard tools like Figma.

• Facilitate collaborative design sessions and workshops with cross-functional teams (Product Managers, Engineers, other Designers) to foster innovation and solve complex design challenges.

• Ensure consistency and efficiency by effectively utilizing and contributing to the established design system, identifying opportunities for new components or improvements.

• Validate and iterate on designs through rigorous usability testing, user feedback collection, and data analysis to ensure optimal user satisfaction and product performance.

• Prepare and deliver clear, detailed communication and handover documentation to engineering teams, ensuring accurate and efficient implementation of design specifications.

• Foster strong partnerships with Product Managers and Engineers to shape user-centered solutions that drive significant product outcomes and enhance customer value.

• Actively contribute to elevating the overall UX maturity and refining design processes across the organization, promoting best practices and a user-first mindset.

• Stay abreast of emerging trends, tools, and best practices in the UX field, particularly those related to AI and service management, to drive continuous innovation.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to design, requiring the candidate to be proficient in all stages of the design process. The emphasis on AI and ITSM indicates a specialized domain where understanding user needs in complex technical environments is crucial. The role also involves a significant contribution to process improvement and UX maturity, suggesting a desire for a candidate who can influence and lead design initiatives.

🎓 Skills & Qualifications

Education:

• Bachelor's degree or vocational qualification in Design, Human-Computer Interaction (HCI), Computer Science, or a closely related field.

• Equivalent practical experience may be considered in lieu of a formal degree. Experience:

• A minimum of 5 years of professional experience in User Experience (UX) design, demonstrating progression to a medior or senior capacity.

• Proven experience in shipping and measuring the success of AI-powered features from a human-centered design perspective.

• Experience working with or contributing to design systems, ensuring consistency and scalability of design elements.

• Demonstrated experience in driving strategic design decisions within a product triad (Design, Product Management, Engineering). Required Skills:

• UX Design Expertise: Comprehensive understanding of UX principles, methodologies, and best practices.

• AI Feature Design: Ability to conceptualize, design, and iterate on features powered by Artificial Intelligence.

• Prototyping & Wireframing: Proficiency in creating wireframes, user flows, mockups, and interactive prototypes using tools like Figma.

• Usability Testing & Research: Experience in planning, conducting, and analyzing usability tests, user interviews, and other forms of user research.

• Design Systems: Familiarity with design system principles and practical experience in contributing to or utilizing them.

• Human-Centered Design: Strong commitment to user-centered design principles, ensuring products are intuitive, accessible, and inclusive.

• Collaboration & Communication: Excellent verbal and written communication skills for effective collaboration with cross-functional teams and stakeholders.

• English Proficiency: Fluent in English to ensure clear communication within an international team.

Preferred Skills:

• Vibe Coding: Familiarity with or experience in "vibe coding" for design visualization or prototyping.

• German Language Proficiency: Business fluency in German to facilitate effective collaboration within the Kaiserslautern office and with local stakeholders.

• Data Analysis: Ability to analyze user data and feedback to inform design decisions and measure impact.

• Accessibility & Inclusivity: Deep understanding and practical application of accessibility and inclusivity standards in design.

📝 Enhancement Note: The requirement for 5+ years of experience and the mention of "medior/senior capacity" indicate that TOPdesk is seeking an experienced UX professional. The specific mention of "shipping and measured the success of AI-powered feature" is a critical qualifier, suggesting a need for demonstrable impact and analytical skills in evaluating design outcomes. The "vibe coding" skill is unusual and should be clarified with the hiring team, but it likely refers to a specific prototyping or animation tool or methodology.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a strong track record in UX design, with a particular emphasis on AI-powered features and their successful implementation.

• Demonstrations of the complete design process, from initial research and ideation through wireframing, prototyping, and user testing.

• Case studies that clearly articulate the design challenges, your approach, the solutions implemented, and the measurable impact on user experience and business outcomes.

• Examples of contributions to or utilization of design systems, showcasing an understanding of consistency, scalability, and component-based design.

• Evidence of collaboration and problem-solving within cross-functional teams, ideally highlighting work within a "product triad" structure. Process Documentation:

• Portfolio pieces should include clear documentation of design processes used, such as user journey mapping, workflow diagrams, and research findings.

• Demonstrate how you translate user insights and data into actionable design specifications for development teams.

• Showcase experience in iterating designs based on feedback, usability testing results, and performance metrics.

• Examples of how you have contributed to improving design workflows or processes within previous teams or projects.

📝 Enhancement Note: For a senior UX role, particularly one focused on AI, the portfolio is paramount. It needs to go beyond just visual aesthetics and demonstrate strategic thinking, problem-solving skills, and the ability to drive product outcomes through user-centered design. The emphasis on AI and measurable success means case studies should highlight the unique challenges and benefits of designing for intelligent systems.

💵 Compensation & Benefits

Salary Range:

• Estimated Monthly Salary: €4,500 - €5,500 (Gross, based on the provided input) Benefits:

• Employment Security: Permanent employment contract.

• Work-Life Balance: 30 days of annual vacation, flexible working hours, and the possibility of remote work.

• Onboarding & Development: Well-founded onboarding with a dedicated buddy, time allocated for individual training opportunities, and support for attending industry conferences or obtaining certifications.

• Team & Culture: Pleasant working atmosphere with flat hierarchies, an open and international working environment, and regular employee events and team-building measures.

• Health & Wellness: Employee subsidy for gym membership, company health measures (health days, fresh fruit), and free drinks (coffee, tea, water).

• Perks & Recognition: Gifts on special occasions (e.g., anniversary), monthly tax-free payment via Mastercard, possibility of sabbatical, and various corporate benefits and vacation bonuses.

• Recreation: Access to on-site amenities like table football, a table tennis table, and a massage chair for breaks and relaxation.

Working Hours:

• Standardized working hours are estimated at 40 hours per week, with flexibility offered through flexible working hours arrangements.

📝 Enhancement Note: The provided salary range of €4,500 - €5,500 per month is for a medior/senior UX Designer in Germany, which aligns with industry benchmarks for Kaiserslautern and the required experience level. This translates to an annual gross salary of €54,000 - €66,000. The benefits package is comprehensive, offering a strong emphasis on work-life balance, professional development, and employee well-being, which is attractive for experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Service Management (ITSM)

TOPdesk operates within the international software industry, specializing in service management solutions. They cater to a wide range of clients, providing tools to streamline IT and business processes. Their focus on AI-powered features indicates a forward-thinking approach to technology adoption within their established market.

Company Size: 800 employees across 8 countries.

This mid-to-large size suggests a stable, well-established company with a significant international presence. For operations professionals, this typically means structured processes, opportunities for cross-functional collaboration, and potential for career advancement within a global framework. The presence in 8 countries implies a diverse and multicultural work environment.

Founded: 2004

Founded in 2004, TOPdesk has over two decades of experience in the service management software market. This history indicates a solid foundation, established customer base, and mature product development cycles. It also suggests a company that has adapted and grown with technological advancements over the years.

Team Structure:

• Product Development Team: The UX Designer will join a multidisciplinary product development team, indicating a collaborative environment where designers work alongside Product Managers and Engineers.

• Reporting Structure: The role reports to a UX Manager, providing direct guidance and mentorship within the design discipline.

• Cross-functional Collaboration: Regular engagement with the Design System team and other stakeholders across different countries (Netherlands, Germany, Hungary) is expected, emphasizing a global and integrated approach to product development.

Methodology:

• User-Centricity: A core value, driving the design process from initial discovery to final delivery.

• Data-Driven Design: Insights from research, usability testing, and data analysis are used to validate and refine designs.

• Agile/Iterative Development: Implied through rapid prototyping, collaboration within product triads, and continuous improvement of designs.

• Design System Utilization: Emphasis on consistency and efficiency through the use of a design system.

Company Website: https://www.topdesk.com/

📝 Enhancement Note: TOPdesk positions itself as an established yet innovative player in the ITSM space. The company's international footprint and focus on AI suggest a dynamic environment where UX designers can impact a global product while working with modern technologies. The described team structure emphasizes cross-functional collaboration and a clear reporting line, which is beneficial for understanding career progression and team dynamics.

📈 Career & Growth Analysis

Operations Career Level: Medior/Senior UX Designer

This role is positioned at a mid-to-senior level within the UX design discipline. It requires a solid foundation of 5+ years of experience and the ability to independently manage the end-to-end design process for complex features, particularly those involving AI. The role demands strategic thinking, influencing product direction, and contributing to departmental process improvements, rather than just executing tasks.

Reporting Structure:

The UX Designer will report to a UX Manager. This provides a clear reporting line for performance reviews, career development discussions, and mentorship. It also indicates a structured approach to design leadership within the organization.

Operations Impact:

The UX Designer's impact is directly tied to the usability, accessibility, and overall user satisfaction of TOPdesk's ITSM platform, especially its AI-powered features. By creating intuitive and effective user experiences, the designer will influence customer adoption, retention, and satisfaction, ultimately contributing to revenue growth and market competitiveness. Driving UX maturity also impacts the efficiency and effectiveness of the entire product development lifecycle.

Growth Opportunities:

• Specialization in AI UX: Deepen expertise in designing for AI, a rapidly growing and highly sought-after field within UX. This can lead to senior or lead AI UX roles.

• Design Leadership: Progress to a Lead UX Designer or UX Manager position, overseeing design teams, strategy, and mentorship.

• Product Strategy Influence: Become a key contributor to product strategy, leveraging UX insights to shape the future direction of TOPdesk's platform.

• Cross-functional Expertise: Develop strong collaboration skills with Product Management and Engineering, potentially leading to roles with broader product ownership or management responsibilities.

• Process Improvement Leadership: Take on initiatives to further refine and implement best practices in UX design processes across the organization.

📝 Enhancement Note: The role offers a clear path for growth within UX design, especially in the specialized area of AI. The emphasis on influencing product strategy and process improvement suggests opportunities for leadership and broader impact beyond individual design tasks, aligning with senior-level career trajectories.

🌐 Work Environment

Office Type: Modern, International Office with Remote Work Possibility

The Kaiserslautern office is described as modern, fostering an open and international working atmosphere. While an office presence is implied, the "Possibility to work remotely" clearly indicates a hybrid work model is available, offering flexibility.

Office Location(s):

• Kaiserslautern, Rhineland-Palatinate, Germany.

This location provides a base for the German operations, likely serving as a hub for collaboration with local teams and potentially clients.

Workspace Context:

• Collaborative Environment: The description emphasizes teamwork, flat hierarchies, and open communication, suggesting a supportive and interactive workspace.

• Tools & Technology: While specific tools are mentioned (Figma), the environment is expected to be equipped with modern design and collaboration technologies necessary for UX work, including resources for AI feature development.

• Team Interaction: Opportunities for direct interaction with colleagues based in the Netherlands, Germany, and Hungary, as well as with Product Managers, Engineers, and the Design System team, fostering a rich exchange of ideas and perspectives.

• Recreational Facilities: On-site amenities like table football, table tennis, and a massage chair are provided to promote employee well-being and informal team interaction.

Work Schedule:

• Flexible working hours are offered within a standard 40-hour work week. This allows employees to manage their schedules effectively around core collaboration needs and personal commitments, which is beneficial for deep work and focused design tasks.

📝 Enhancement Note: The hybrid work option and flexible hours are significant advantages for work-life balance. The description of the workspace suggests a culture that values both productivity and employee well-being, with resources available to support both.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A review of your CV and cover letter to assess qualifications and cultural fit. The cover letter should address technical background, leadership experience, and motivation for joining TOPdesk.

2. Portfolio Review: A dedicated session to walk through your design portfolio. Expect to discuss your process, decision-making, and the impact of your work, particularly on AI-related projects.

3. Technical/Skills Assessment: This may involve a design challenge or a discussion focused on specific UX methodologies, AI design considerations, and your proficiency with tools like Figma.

4. Team/Stakeholder Interviews: Meetings with the UX Manager, Product Managers, and Engineers to evaluate collaboration skills, communication style, and alignment with the team's working methods.

5. Final Interview: Potentially a discussion with higher management to confirm fit and discuss overall career aspirations and contributions.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio by case studies that clearly outline the problem, your role and process, the solution, and the measurable results. For AI projects, detail how you approached ambiguity and user needs specific to intelligent systems.

• Show, Don't Just Tell: Use visuals, prototypes, and concise explanations. For AI features, illustrate the user interaction flow and the underlying logic or expected AI behavior.

• Highlight AI Experience: Dedicate specific sections or case studies to your experience with AI-powered features. Explain how you ensured human-centeredness, addressed potential biases, and managed user expectations.

• Design System Contribution: If you have experience with design systems, showcase examples of components you designed or how you leveraged existing systems.

• Quantify Success: Whenever possible, use data and metrics to demonstrate the impact of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

Challenge Preparation:

• AI Design Scenarios: Be prepared for challenges that might involve designing a new AI feature for an ITSM context or improving an existing one. Think about user onboarding for AI, error handling, trust-building, and ethical considerations.

• Process Optimization: Anticipate questions about how you would improve the design process within a multidisciplinary team or how you would integrate AI into existing workflows.

• Figma Proficiency: If a live design exercise is part of the process, ensure you are comfortable with Figma's features for rapid prototyping and collaboration.

• Communication: Practice articulating your design decisions clearly and defending them with user research and design principles.

📝 Enhancement Note: The application process emphasizes a hands-on evaluation of design skills, process, and collaboration. Candidates should prepare to present a strong portfolio, particularly focusing on their AI design experience and ability to quantify results. The inclusion of a potential design challenge suggests a practical assessment of their abilities.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The primary tool for wireframing, mockups, prototyping, and design system management. Proficiency is essential for this role.

• Vibe Coding: Mentioned as a "nice to have," this could refer to a specific tool or methodology for dynamic design visualization or interactive prototyping. Further clarification may be needed.

• User Research Tools: Experience with tools for user interviews, surveys, and usability testing (e.g., UserTesting.com, SurveyMonkey, Maze).

• Collaboration Tools: Familiarity with platforms like Slack, Microsoft Teams, or Jira for team communication and project management.

Analytics & Reporting:

• Analytics Platforms: While not explicitly stated, experience with tools like Google Analytics, Mixpanel, or Amplitude would be beneficial for understanding user behavior and measuring feature impact.

• Data Visualization Tools: Familiarity with tools for creating dashboards and reports (e.g., Tableau, Power BI) to communicate design impact.

CRM & Automation:

• CRM Systems: While TOPdesk is an ITSM company, understanding CRM principles can be beneficial for cross-functional context.

• Project Management Software: Experience with tools like Jira, Asana, or Trello for managing design tasks and workflows.

📝 Enhancement Note: Figma is the explicitly stated primary tool, indicating a strong requirement for proficiency. The mention of "vibe coding" is an outlier and should be investigated further by the candidate. An understanding of how design integrates with analytics and project management tools is expected for a medior/senior role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value, ensuring that all design decisions prioritize the user's needs, goals, and experience. This translates to empathy, thorough research, and iterative testing.

• Collaboration: TOPdesk fosters an open working atmosphere with flat hierarchies, valuing teamwork and close collaboration between designers, Product Managers, and Engineers. This means active participation in team discussions and a willingness to share knowledge.

• Innovation & Continuous Improvement: The focus on AI and the desire to raise UX maturity indicate a drive for innovation and a commitment to ongoing learning and process enhancement.

• Inclusivity & Accessibility: A stated passion for accessibility and inclusivity means designing products that are usable by everyone, regardless of their abilities or background.

• Data-Driven Decision Making: Using research, feedback, and data analysis to inform design choices and measure their effectiveness.

Collaboration Style:

• Product Triad: The role operates within a product triad, emphasizing close, strategic collaboration with Product Managers and Engineers to achieve shared product goals.

• Cross-Functional Integration: Designers work closely with other disciplines, including the Design System team, to ensure holistic product development and consistent user experiences.

• Open Communication: An open working atmosphere encourages direct communication, feedback exchange, and constructive debate to arrive at the best solutions.

• Knowledge Sharing: The emphasis on continuous improvement and raising UX maturity suggests a culture that values sharing best practices, learnings, and expertise across teams.

📝 Enhancement Note: The company culture appears to be collaborative, user-focused, and forward-thinking, with a strong emphasis on continuous improvement. Candidates should highlight their ability to work effectively in cross-functional teams and their commitment to inclusive and data-informed design practices.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Ambiguity in AI: AI features can be complex and their behavior may not always be deterministic. Designing intuitive interfaces that manage user expectations, build trust, and handle uncertainty is a significant challenge.

• Balancing User Needs with Technical Constraints: Integrating AI features requires close coordination with engineering teams, ensuring that ambitious UX visions are technically feasible and align with the capabilities of the ITSM platform.

• Driving UX Maturity: Contributing to raising the overall UX maturity within the organization requires influencing stakeholders, advocating for design best practices, and potentially overcoming resistance to change.

• International Collaboration: Working effectively with teams across different countries and time zones necessitates strong communication, cultural awareness, and adaptable collaboration strategies.

Learning & Development Opportunities:

• AI UX Specialization: This role provides a unique opportunity to deepen expertise in the specialized and in-demand field of AI UX design, potentially leading to advanced roles in this niche.

• Design System Expansion: Contribute to and influence the growth of the design system, gaining experience in scalable design frameworks and component libraries.

• Cross-Disciplinary Skill Growth: Enhance collaboration and strategic influence skills by working closely within the product triad and with various stakeholders.

• Process Improvement Leadership: Opportunity to lead initiatives focused on improving design workflows, research methodologies, and the overall UX development lifecycle.

📝 Enhancement Note: The challenges presented are typical of roles involving cutting-edge technology and cross-functional team dynamics. The growth opportunities are substantial, particularly for those interested in specializing in AI UX and potentially moving into leadership roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex AI-powered feature you designed. What were the key user challenges, how did you address them, and what was the measurable outcome?" (Preparation: Prepare a detailed case study focusing on AI, highlighting your process, decision-making rationale, and quantifiable results.)

• "How do you ensure inclusivity and accessibility when designing for AI features, which can sometimes have inherent biases?" (Preparation: Discuss your understanding of AI ethics, bias detection, and specific strategies for inclusive design in AI systems.)

• "How would you approach integrating a new AI-driven capability into an existing ITSM platform from a UX perspective?" (Preparation: Think about user onboarding, change management, feedback loops, and ensuring the AI genuinely enhances the user's workflow.) Company & Culture Questions:

• "What interests you most about TOPdesk and our approach to service management software, particularly our focus on AI?" (Preparation: Research TOPdesk's mission, values, product offerings, and recent news. Connect your interests to their specific initiatives.)

• "How do you contribute to fostering a collaborative and user-centric design culture within a team?" (Preparation: Share examples of how you've championed user needs, facilitated cross-functional workshops, or mentored junior designers.) Portfolio Presentation Strategy:

• Narrative Flow: Structure your portfolio presentation as a story for each case study. Start with the problem, detail your journey (research, ideation, iteration), showcase the solution (visuals, prototypes), and conclude with the impact.

• Highlight AI Specifics: For AI projects, clearly articulate the AI component, how users interact with it, how you managed expectations, and how you measured its "intelligence" or effectiveness.

• Process Transparency: Be ready to discuss why you made certain design decisions, referencing user research, data, or design principles. Show your iterative process and how you incorporated feedback.

• Tool Proficiency Demonstration: Be prepared to briefly demonstrate your skills in Figma, if requested, or discuss your approach to using design tools effectively.

• Q&A Readiness: Anticipate questions about your design philosophy, how you handle disagreements, and your approach to continuous learning.

📝 Enhancement Note: Candidates should prepare to showcase their expertise in AI UX through concrete examples and a deep understanding of the design process. The interview will likely assess not only technical skills but also strategic thinking, collaboration abilities, and cultural fit within TOPdesk's international and user-focused environment.

📌 Application Steps

To apply for this UX Designer (AI) position:

• Submit your application through the provided job application form via the link.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best highlight your experience with AI-powered features, end-to-end design process, and measurable impact. Ensure they are well-documented and visually engaging, showcasing your skills in Figma and your user-centered approach.

• Tailor Your Resume & Cover Letter: Optimize your resume to emphasize relevant experience (5+ years, AI features, Figma, design systems). Craft a compelling cover letter that addresses your technical background, leadership experience, and specific interest in TOPdesk and this AI UX role.

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on clear storytelling, articulating your design decisions, and quantifying the results of your work, especially for AI-related projects. Be ready to discuss your collaboration style and how you contribute to team success.

• Research TOPdesk: Gain a thorough understanding of TOPdesk's company mission, product suite (especially their ITSM platform and AI initiatives), and company culture. This will help you tailor your application and ask insightful questions during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.