UX Designer (AI)

📍 Job Overview

Job Title: UX Designer (AI)

Company: TOPdesk

Location: Delft, South Holland, Netherlands

Job Type: Full-time

Category: Design Operations / Product Design

Date Posted: 2026-06-05

Experience Level: Medior/Senior (5+ years)

Remote Status: On-site

🚀 Role Summary

• Design and iterate on AI-powered features for next-generation ITSM platforms, focusing on user-centric AI experiences.

• Drive the complete UX design lifecycle, from initial concept exploration and research to final implementation and post-launch analysis.

• Translate complex user needs and AI capabilities into intuitive, accessible, and inclusive digital interfaces.

• Collaborate within a multidisciplinary product team, including Product Managers, Engineers, and fellow Designers, to deliver impactful product outcomes.

• Contribute to the evolution of the company's design system and enhance overall UX maturity across the organization.

📝 Enhancement Note: While the role is titled "UX Designer (AI)", the core responsibilities and required skills are deeply intertwined with product operations and GTM strategy. The ability to design AI features that are not only user-friendly but also contribute to business objectives, such as efficiency, adoption, and customer satisfaction, will be critical. The focus on "shipping and measuring success" highlights a strong operations component, implying a need for data-driven design decisions and a clear understanding of product performance metrics.

📈 Primary Responsibilities

• Develop and refine rapid prototypes for new AI-powered concepts, such as agent creation and governance within the ITSM platform.

• Own the end-to-end design process, from user research and discovery through to high-fidelity mockups and detailed handover documentation for development.

• Identify user research needs, conduct studies, and synthesize insights into actionable design solutions that enhance usability and accessibility.

• Create comprehensive user flows, wireframes, and interactive prototypes using industry-standard design tools.

• Facilitate collaborative ideation sessions and problem-solving workshops with cross-functional teams and stakeholders to foster innovation.

• Ensure design consistency and efficiency by leveraging the existing design system, and proactively propose improvements or new components.

• Validate and iterate on designs through user feedback, usability testing, and analysis of product usage data.

• Deliver clear, concise communication and detailed handover documentation to engineering teams for seamless implementation.

• Partner closely with Product Managers and Engineers to define user-centered solutions and align design efforts with product strategy and business goals.

• Actively contribute to raising the overall UX maturity within the organization and help refine internal design processes.

• Stay abreast of emerging UX trends, tools, and best practices, particularly those related to AI and human-computer interaction.

📝 Enhancement Note: The responsibility for "driving strategic decisions in a product triad" indicates a significant level of autonomy and influence. This suggests the UX Designer will be involved in product strategy discussions, not just execution, and will need to balance user needs with business objectives and technical feasibility. This is a key differentiator for operations-minded candidates who understand the broader product lifecycle.

🎓 Skills & Qualifications

Education: Bachelor’s degree or vocational qualification in Design, Human-Computer Interaction (HCI), or a closely related field.

Experience: 5+ years of professional experience in UX design, demonstrating a medior to senior level of expertise. Proven track record of shipping and measuring the success of AI-powered features from a human-centered design perspective.

Required Skills:

• Extensive experience in the end-to-end UX design process, from discovery to delivery.

• Proficiency in creating wireframes, mockups, user flows, and interactive prototypes.

• Expertise with design and prototyping tools, specifically Figma, and potentially "vibe coding" (interpreted as a collaborative coding/design environment).

• Demonstrated experience working with or contributing to design systems.

• Ability to validate designs through user research, usability testing, and data analysis.

• Experience in driving strategic decisions within a product team (product triad).

• Strong collaboration and communication skills for effective cross-functional teamwork.

• Proficient in English (both written and verbal) for clear communication in an international setting.

• Passion for accessibility, inclusivity, and solving complex design challenges.

• Proactive mindset with a strong drive for continuous improvement and process optimization. Preferred Skills:

• Fluency in German (business proficiency) to enhance collaboration in German-speaking regions.

📝 Enhancement Note: The requirement to have "shipped and measured the success of AI-powered feature from a human-centered design perspective" is a critical indicator of the operations focus. This means candidates must not only design but also understand how to track and interpret metrics related to feature adoption, user satisfaction, and business impact. This aligns strongly with revenue and sales operations principles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end UX design case studies demonstrating the entire process from problem identification to solution delivery, with a strong emphasis on AI-powered features.

• Clearly articulate the user research methodologies employed, including discovery, synthesis, and insight generation that informed design decisions.

• Present detailed examples of wireframes, user flows, interactive prototypes, and final UI designs, highlighting the evolution and iteration process.

• Demonstrate experience with design systems, including how they were utilized or contributed to, ensuring design consistency and scalability.

• Include case studies that specifically address accessibility and inclusivity considerations in the design process.

• Provide evidence of collaboration within a product triad or cross-functional team, illustrating how user needs, business goals, and technical constraints were balanced. Process Documentation:

• Documented examples of how user feedback and usability testing results were incorporated to iterate and improve designs.

• Case studies that illustrate the process of translating complex AI concepts into user-friendly interfaces.

• Examples of handover documentation provided to development teams, ensuring clarity and efficiency in implementation.

• Evidence of contributing to or improving design processes and methodologies within previous roles.

📝 Enhancement Note: The emphasis on "shipping and measured the success of AI-powered feature" and the need to "validate and refine designs through feedback gathering, usability testing, and data analysis" strongly suggests that candidates should be prepared to present portfolio pieces that not only showcase design artifacts but also detail the impact and success metrics of their work. This aligns with the operational aspect of demonstrating ROI.

💵 Compensation & Benefits

Salary Range: EUR 4,500 - EUR 5,500 per month.

Benefits:

• Personal Development: 10% of gross full-time salary and 10% of contractual working time dedicated to personal development.

• Volunteer Work: 2.5% of working time can be dedicated to volunteer activities.

• Work Environment: Opportunity to work at a recognized "best employer" in the Netherlands.

• Growth: Contribution to an international, growing company.

• Culture: Emphasis on diversity, inclusivity, and social responsibility.

Working Hours: 40 hours per week (standard full-time).

📝 Enhancement Note: The salary range of €4,500 - €5,500 per month for a medior/senior UX Designer in Delft, Netherlands, is competitive for the region and aligns with industry benchmarks for roles requiring specialized AI design experience. This translates to an annual salary of €54,000 - €66,000. The "10 to Grow" personal development program is a significant benefit, offering substantial resources for continuous learning and skill enhancement, which is crucial for staying current in the fast-evolving AI and UX fields.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software (Service Management, specifically ITSM platforms with emerging AI capabilities). TOPdesk is a well-established player in the ITSM market, now integrating advanced AI features to enhance its offerings.

Company Size: Over 800 employees across 8 countries, with a significant customer base of 5,000 worldwide. This indicates a mid-to-large sized international organization with established processes but also room for innovation and growth.

Founded: TOPdesk was founded with a mission to improve service management. Its history is rooted in providing robust solutions, and its current focus on AI signifies a forward-looking approach to evolving market demands.

Team Structure:

• The UX Designer will join a multidisciplinary product development team, working closely with Product Managers, Engineers, and other Designers.

• The role reports to a UX Manager, ensuring guidance and alignment with broader design strategy.

• Regular engagement with the Design System team and other stakeholders is expected, fostering cross-functional collaboration.

• Colleagues are based internationally (Netherlands, Germany, Hungary), requiring strong remote collaboration skills. Methodology:

• Data-Driven Design: Emphasis on transforming insights from research and data analysis into intuitive user experiences.

• User-Centricity: A core tenet of the role, focusing on understanding and meeting user needs.

• Agile/Iterative Development: Implied through rapid prototyping, refinement, and continuous feedback loops.

• Design System Utilization: A structured approach to maintaining design consistency and efficiency.

Company Website: https://www.topdesk.com/

📝 Enhancement Note: TOPdesk's position as an international software company specializing in service management suggests a professional yet collaborative environment. The integration of AI into their ITSM platform indicates a commitment to innovation and staying competitive. A candidate's ability to navigate complex product ecosystems and contribute to evolving user experiences will be key. The "best employers in the Netherlands" recognition highlights a strong focus on employee well-being and development.

📈 Career & Growth Analysis

Operations Career Level: This position is explicitly defined as a Medior/Senior UX Designer role, requiring 5+ years of professional experience. This level implies a significant degree of autonomy, the ability to lead design initiatives, and a strategic contribution to product development beyond just execution. The "product triad" responsibility further solidifies this senior standing, suggesting involvement in strategic product decisions.

Reporting Structure: The UX Designer will report to a UX Manager. This provides a clear line of management and mentorship, with opportunities for career development discussions and guidance on skill enhancement. Collaboration with Product Managers and Engineers within a product team is also central.

Operations Impact: The UX Designer's impact extends beyond aesthetics to directly influence product adoption, user satisfaction, and ultimately, customer retention and revenue. By designing effective AI-powered features, they contribute to the platform's value proposition, operational efficiency for users, and the company's competitive edge in the ITSM market. The emphasis on measuring success underscores the operational importance of their work.

Growth Opportunities:

• Specialization in AI UX: Deepen expertise in designing for artificial intelligence, a rapidly growing and high-demand field.

• Design System Leadership: Potential to take a more prominent role in the evolution and governance of the design system.

• Product Strategy Influence: Grow into a more strategic product role, influencing roadmap decisions and product vision.

• Cross-Functional Leadership: Develop skills in leading design initiatives across multiple teams and geographies.

• Mentorship: Opportunity to mentor junior designers within the growing organization.

• Continuous Learning: The "10 to Grow" program provides a structured framework for ongoing professional development, allowing exploration of new tools, methodologies, and AI advancements.

📝 Enhancement Note: The role's emphasis on AI and measuring success suggests that career growth could lead into specialized AI product management, UX research leadership focused on AI, or even GTM roles that leverage deep user understanding of complex technologies. The "product triad" collaboration is a strong indicator of potential for leadership in product development.

🌐 Work Environment

Office Type: The role is specified as "On-site" with options for Delft, Kaiserslautern, or Budapest offices. This indicates a preference for in-person collaboration, team synergy, and access to office resources.

Office Location(s): Delft, Netherlands (South Holland region). This location offers a vibrant tech hub environment with good accessibility and a strong talent pool.

Workspace Context:

• Collaborative Environment: The role involves close collaboration with Product Managers, Engineers, and other Designers within multidisciplinary teams. Expect regular team meetings, workshops, and design critiques.

• Tools & Technology: Access to industry-standard design tools like Figma is expected, along with potential exposure to other development and collaboration platforms. The mention of "vibe coding" hints at a modern, integrated development workflow.

• Team Interaction: Frequent interaction with the Design System team and other stakeholders will be part of the daily routine, fostering a culture of shared knowledge and continuous improvement.

Work Schedule: A standard 40-hour work week is expected, typical for full-time roles in the Netherlands. While on-site, the company culture emphasizes personal development and social responsibility, suggesting a balance between work and personal growth.

📝 Enhancement Note: The on-site requirement in Delft suggests a company that values face-to-face collaboration and team cohesion, which can be beneficial for complex design challenges and rapid iteration cycles common in product development. The mention of multiple office locations for the role implies flexibility in where the candidate might be based, provided it's one of the specified locations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an HR or recruiter call to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Technical Interview: A deep dive into the candidate's portfolio, focusing on specific case studies, design process, and experience with AI features. This will likely involve a presentation of selected work.

• Design Challenge/Exercise: A practical task to assess problem-solving skills, design thinking, and ability to apply methodologies to a given scenario, potentially involving AI concepts.

• Cross-Functional Interviews: Meetings with Product Managers, Engineers, and potentially the UX Manager to evaluate collaboration skills, communication style, and alignment with team dynamics.

• Final Interview: Potentially with senior leadership to discuss strategic fit and overall contribution.

Portfolio Review Tips:

• AI Focus: Select case studies that prominently feature AI-powered features, clearly articulating the user problem, your design approach, and the resulting impact.

• Process & Iteration: Detail your design process, including user research, wireframing, prototyping, usability testing, and how feedback led to design iterations. Show the evolution of your designs.

• Metrics & Impact: For each case study, include quantifiable results or metrics that demonstrate the success of your designs (e.g., increased adoption, improved task completion rates, user satisfaction scores).

• Design System Contribution: Highlight any experience with design systems, whether using them, contributing to them, or advocating for their importance.

• Collaboration: Be prepared to discuss how you collaborated with Product Managers and Engineers, illustrating your role in the "product triad."

• Tools: Clearly state the tools used (e.g., Figma) and your proficiency level.

Challenge Preparation:

• AI Concepts: Familiarize yourself with common AI applications in software and user experience. Think about how AI can enhance workflows, provide insights, or automate tasks.

• Problem-Solving: Practice breaking down complex problems into smaller, manageable parts and devising user-centered solutions.

• Communication: Prepare to articulate your thought process clearly and concisely, justifying your design decisions with user insights and business objectives.

• Design System Awareness: Consider how a design system would influence your approach to solving the challenge.

📝 Enhancement Note: The emphasis on "shipping and measured the success of AI-powered feature" means the portfolio review will likely scrutinize the candidate's ability to demonstrate tangible business outcomes from their design work. Candidates should be prepared to discuss KPIs, A/B testing results, and how their designs contributed to revenue or operational efficiency.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required tool for wireframing, prototyping, and design creation. Proficiency is essential.

• Prototyping Tools: Beyond Figma, experience with other prototyping tools that enable interactive and high-fidelity mockups might be beneficial.

• Design System Tools: Familiarity with tools or platforms used for managing and documenting design systems.

Analytics & Reporting:

• Usability Testing Platforms: Experience with tools for conducting and analyzing usability tests (e.g., UserTesting.com, Maze, Lookback).

• Analytics Tools: While not explicitly stated, understanding how to interpret data from product analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to inform design decisions is crucial given the emphasis on measuring success.

• Data Analysis Tools: Basic proficiency in analyzing quantitative data to identify trends and user behavior patterns.

CRM & Automation:

• ITSM Platforms: Familiarity with ITSM (IT Service Management) platforms is a strong advantage, given the product domain.

• Collaboration Tools: Proficiency in tools like Slack, Microsoft Teams, Jira, Confluence for team communication and project management.

📝 Enhancement Note: The mention of "vibe coding" is intriguing and could refer to a specific internal tool or a modern approach to collaborative design/development workflows. Candidates should be prepared to ask about this during the interview process. Proficiency in Figma is a baseline, but demonstrating an understanding of how design tools integrate with development workflows and analytics platforms will be a significant advantage.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A foundational value, ensuring that all design decisions prioritize the user's needs and experience.

• Collaboration: Strong emphasis on working effectively within multidisciplinary teams and with various stakeholders to achieve shared goals.

• Data-Driven Decision Making: Utilizing research, testing, and analytics to inform design choices and measure impact.

• Continuous Improvement: A commitment to enhancing both product features and internal design processes.

• Innovation: A drive to explore and implement new technologies, particularly AI, to push product boundaries.

• Inclusivity & Accessibility: Designing for all users, ensuring products are usable and equitable.

Collaboration Style:

• Cross-Functional Integration: The UX Designer is expected to be an integral part of the product triad (UX, Product, Engineering), fostering close working relationships and shared ownership.

• Open Communication: Encouraging transparent feedback exchange, ideation sessions, and constructive critique to elevate the quality of work.

• Proactive Engagement: Taking initiative to identify opportunities for improvement, support teammates, and contribute to a positive team dynamic.

• Knowledge Sharing: Actively participating in discussions, sharing best practices, and contributing to the collective learning of the design and product teams.

📝 Enhancement Note: The company's values, particularly "Diversity, inclusivity and social responsibility," along with the "best employer" recognition, suggest a culture that is not only professional but also places a high value on employee well-being and ethical considerations in product development, which is increasingly important in AI design.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI Complexity: Translating sophisticated AI capabilities into intuitive and trustworthy user experiences for a broad user base.

• Balancing User Needs with AI Limitations: Managing user expectations and ensuring transparency around AI functionalities and their current capabilities.

• Cross-Cultural Collaboration: Effectively working with international teams across different time zones and cultural nuances.

• Evolving UX Landscape: Staying ahead of rapid advancements in AI technology and UX methodologies.

• Measuring AI Feature Success: Defining and tracking meaningful metrics for AI-driven features that demonstrate both user value and business impact.

Learning & Development Opportunities:

• AI-Specific UX Training: Opportunities to deepen understanding of AI ethics, machine learning concepts, and their UX implications.

• Advanced Design System Contributions: Taking on more responsibility for the design system's architecture, governance, and evolution.

• Product Strategy Development: Gaining exposure to and contributing to higher-level product strategy and roadmap planning.

• Mentorship Programs: Participating in or leading mentorship initiatives within the design or product teams.

• Industry Conferences & Workshops: Leveraging the "10 to Grow" program to attend relevant UX, AI, and product development events.

📝 Enhancement Note: The integration of AI presents a significant challenge and opportunity. Candidates who can demonstrate a proactive approach to learning about AI's impact on user behavior and design principles will be well-positioned. The company's commitment to personal development through the "10 to Grow" program is a substantial asset for navigating these challenges and capitalizing on growth opportunities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed an AI-powered feature. What was the problem, your approach, the challenges, and how did you measure its success?" (Focus on process, metrics, and AI specifics)

• "How do you approach balancing user needs with business objectives and technical constraints, especially when dealing with complex AI functionalities?" (Assess strategic thinking and problem-solving)

• "Imagine we want to introduce a new AI agent feature for automated customer support. Walk us through your initial design process, from discovery to prototype." (Evaluate design methodology and AI application) Company & Culture Questions:

• "What appeals to you about TOPdesk's mission and its focus on AI in ITSM?" (Gauge genuine interest and research)

• "How do you see your role contributing to a 'best employer' culture focused on diversity and continuous learning?" (Assess cultural fit and values alignment)

• "Describe your experience working in a product triad or similar cross-functional team structure." (Evaluate collaboration style and experience) Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative, clearly outlining the problem, your role, the process, the solution, and the measured outcomes.

• Visual Clarity: Ensure your presentation is visually clean, professional, and easy to follow. Highlight key design decisions and rationale.

• Metrics-Driven: For each relevant project, present the key performance indicators (KPIs) and how your design work influenced them. Be prepared to discuss how you tracked these metrics.

• Interactive Elements: If possible, include interactive prototypes to demonstrate user flows and functionalities, especially for AI features.

• Q&A Readiness: Anticipate questions about your design choices, collaboration, and how you handle feedback and iteration.

📝 Enhancement Note: Candidates should prepare to discuss specific methodologies for user research related to AI, such as understanding user trust in AI systems, ethical considerations in AI design, and how to communicate AI capabilities and limitations effectively. The interview will likely probe for evidence of a data-informed approach to design, not just aesthetic skills.

📌 Application Steps

To apply for this UX Designer (AI) position:

• Submit your application through the provided link on SmartRecruiters.

• Portfolio Customization: Curate your portfolio to prominently feature at least one significant case study demonstrating your experience with AI-powered features, detailing the problem, your design process, and measurable outcomes.

• Resume Optimization: Tailor your resume to highlight keywords such as "UX Design," "AI," "Figma," "User Research," "Usability Testing," "Design Systems," and "Product Triad" experience. Quantify achievements wherever possible.

• Interview Preparation: Practice articulating your design process, especially for AI-related projects, and prepare to discuss how you measure design success. Rehearse your portfolio walkthrough, focusing on storytelling and impact.

• Company Research: Familiarize yourself with TOPdesk's ITSM platform, their current AI initiatives (if publicly available), and their company culture, particularly their values around employee development and inclusivity.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.