UX/UI Designer, Senior - Remote US

📍 Job Overview

Job Title: UX/UI Designer, Senior - Remote US

Company: Smile Digital Health

Location: Remote US

Job Type: Full Time

Category: User Experience (UX) / User Interface (UI) Design

Date Posted: 2026-04-13

Experience Level: Senior (5+ years)

Remote Status: Fully Remote

🚀 Role Summary

• Lead user research initiatives, including qualitative and quantitative methods, to inform design decisions and translate findings into actionable design requirements.

• Drive the end-to-end solution design process, from discovery sessions and user flow mapping to wireframing, mockups, and interactive prototyping.

• Champion user-centered design principles and advocate for the user experience throughout the product development lifecycle, collaborating closely with product owners, project managers, and engineering teams.

• Maintain and evolve Smile Digital Health's in-house UX Style Framework, ensuring consistent and high-quality application of design standards across all solutions, including Clinical Reasoning and Next Generation designs.

• Collaborate with front-end development teams to facilitate the design-to-code process, ensuring accurate implementation and optimal user interface functionality.

📝 Enhancement Note: This role is crucial for translating complex healthcare data functionalities into intuitive and user-friendly interfaces. The emphasis on "data liberation" and "FHIR-based" solutions suggests a need for designers who can grasp technical concepts and apply them to user-centric design, particularly within the regulated healthcare industry. The senior level implies a need for leadership in design strategy and mentorship.

📈 Primary Responsibilities

• Conduct comprehensive user research, employing a variety of qualitative and quantitative methodologies (e.g., interviews, surveys, usability testing) to deeply understand user needs, pain points, and behaviors within the healthcare data context.

• Synthesize complex research findings into clear, concise, and actionable design requirements, user personas, and journey maps that guide product development.

• Lead the creation of sitemaps, user flows, wireframes, mockups, and interactive prototypes to effectively communicate design concepts and solutions to cross-functional teams and stakeholders.

• Facilitate discovery sessions and requirements gathering with product owners, project managers, business leads, and customer success teams to define project scope and user needs.

• Own the UX/UI design process for various Smile Digital Health solutions, from initial concept and design through development, launch, and iterative improvements.

• Develop and maintain detailed design specifications, including complex workflows and navigation structures, ensuring clarity for front-end developers.

• Proactively identify trends in user behavior and market needs, leveraging analytical skills to recommend innovative solutions that enhance the overall user experience and drive product adoption.

• Actively contribute to the continuous improvement of Smile's UX processes, best practices, and design methodologies, staying abreast of industry advancements.

• Advocate for and educate internal teams on design thinking and user-centered design principles, fostering a shared understanding of user needs.

• Ensure designs adhere to accessibility guidelines and best practices, creating inclusive experiences for a diverse user base, including individuals with disabilities.

• Collaborate closely with front-end engineers to ensure the accurate translation of designs into functional code, providing support and clarification throughout the development cycle.

• Contribute to the development and maintenance of Smile's in-house UX Style Framework, ensuring its consistent application and evolution across product lines.

📝 Enhancement Note: The responsibilities highlight a deep involvement in the entire product lifecycle, from foundational research to implementation support. The mention of "Clinical Reasoning solutions" and "Next Generation designs" indicates a need for designers who can handle evolving and potentially complex technical domains. The emphasis on maintaining a "UX Style Framework" points to a need for strong design system thinking and governance.

🎓 Skills & Qualifications

Education: Post-secondary education is preferred, with a focus on Design, Human-Computer Interaction (HCI), or a related field.

Experience: 5+ years of professional industry experience as a UX/UI Designer or in a similar role, with a proven track record of delivering impactful user experiences.

Required Skills:

• Demonstrated expertise in leading and conducting both qualitative and quantitative user research methodologies, including usability testing, remote testing, and user interviews.

• Proficiency in synthesizing research findings into actionable design requirements, user personas, and journey maps.

• Strong skills in creating sitemaps, user flows, wireframes, mockups, and interactive prototypes to articulate design concepts.

• Advanced proficiency in Figma, including extensive experience with components, design systems, variables, and interactive prototyping features.

• Significant experience in building, maintaining, and governing design systems to ensure consistency and scalability.

• Proven ability to translate business requirements and technical constraints into effective and user-friendly design solutions.

• Solid understanding of interaction design principles and information architecture best practices.

• Strong visual design skills, with the ability to create clear visual hierarchies and intuitive user interfaces.

• Deep knowledge of accessibility guidelines (e.g., WCAG) and best practices for designing inclusive experiences.

• Experience working within Agile SCRUM team environments, understanding iterative development cycles and cross-functional collaboration.

• Critical thinking and problem-solving skills, with the capacity to transform complex ideas into clear and impactful design solutions.

• Excellent communication and collaboration skills, adept at working with product managers, engineers, and stakeholders.

• Familiarity with standard design methodologies and a proactive approach to staying current with industry trends.

• Experience designing for common front-end frameworks such as Bootstrap, Angular, and React.

• Experience working closely with front-end developers to ensure the accurate implementation of designs.

Preferred Skills:

• Experience in healthcare design, with an understanding of healthcare data workflows, FHIR standards, and clinical measures, particularly in the US market.

• Knowledge of analytics and non-relational data concepts.

• Experience with custom design tools or libraries for complex visualizations, such as GoJS, JointJS, or React Diagrams.

📝 Enhancement Note: The requirement for 5+ years of experience and a strong portfolio indicates a need for a candidate who can operate autonomously and mentor junior designers. The emphasis on Figma and design systems suggests a modern design workflow. The preferred skills in healthcare-specific areas (FHIR, clinical data) are a significant advantage for candidates aiming to excel in this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a deep understanding of user-centered design principles and the process of creating valuable, meaningful, and impactful user experiences.

• Case studies demonstrating end-to-end UX/UI design projects, from initial user research and problem definition to final design solutions and their impact.

• Examples of complex workflows and navigation designs, illustrating problem-solving skills and strategic thinking.

• Prototypes that effectively communicate user flows and interaction patterns.

• Evidence of work on design systems, including contributions to component libraries, style guides, and their application across multiple projects.

• Examples of user research conducted, including methodologies used and how findings informed design decisions.

• Designs that clearly showcase visual hierarchy and effective user interface design.

Process Documentation:

• Clear documentation of the design process for selected portfolio projects, outlining discovery, research, ideation, prototyping, and testing phases.

• Demonstration of how user needs and business requirements were translated into design artifacts.

• Explanation of the rationale behind key design decisions, supported by research or usability testing data.

• Examples of collaboration with development teams and how design specifications were communicated.

• Documentation showing contributions to or maintenance of design systems or style guides.

📝 Enhancement Note: The portfolio must highlight the candidate's ability to handle complex technical domains, particularly in healthcare data. Emphasis should be placed on demonstrating how research and user advocacy directly led to improved product functionality and user satisfaction. The requirement for experience with Figma and design systems means portfolio pieces should reflect proficiency in these areas.

💵 Compensation & Benefits

Salary Range: $95,000 - $115,000 per year.

Explanation of Range: This salary range is competitive for a Senior UX/UI Designer role in the US market, considering the fully remote nature of the position and the specialized skills required in healthcare technology. It aligns with industry benchmarks for experienced professionals in design and user experience, particularly those with expertise in complex software platforms.

Benefits:

• Work Environment: Remote work environment, offering flexibility and work-life balance.

• Time Off: Flexible Time Away From Work Policy, including Paid Time Off (PTO), Personal Days, and Sick Days.

• Health & Wellness: Competitive Health/Medical Benefits, Life and Disability Insurance, and an Employee Assistance Program (EAP) for comprehensive support.

• Retirement Savings: RRSP/TFSA/401K Employee Contribution plan for long-term financial planning.

• Professional Development: Access to a FHIR Study Program and Skillsoft Learning platform for continuous skill enhancement and industry knowledge acquisition.

• Team Engagement: Opportunities for engagement through the "Super HAPI Fun Club."

Working Hours: An estimated 40 hours per week, with flexibility inherent in a remote work arrangement.

📝 Enhancement Note: The salary range is clearly stated and falls within the expected band for a senior-level UX/UI designer in the US. The benefits package is comprehensive, with a strong emphasis on work-life balance (remote, flexible time off) and professional development (FHIR Study Program, Skillsoft). The inclusion of specific retirement and insurance benefits adds to the overall attractiveness of the compensation package.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Health Data Management. Smile Digital Health operates within a critical and rapidly evolving sector, focusing on innovative health data platform and data management solutions. Their commitment to "#BetterGlobalHealth" underscores a mission-driven approach.

Company Size: The provided information does not specify company size, but the mention of being #19 on Deloitte's Technology Fast 50 Ranking for 2024 suggests significant growth and a dynamic, potentially scaling organization.

Founded: Founded in 2014, Smile Digital Health has established itself as a key player in health data liberation, with a platform used in over 20 countries. This history indicates a mature yet innovative company.

Team Structure:

• The UX/UI team is described as "established," suggesting a dedicated function within the organization.

• The Senior UX/UI Designer will collaborate closely with front-end development teams, product owners, project managers, business leads, and customer success teams, indicating a cross-functional and collaborative matrix structure.

Methodology:

• Data-Driven Design: The company's focus on health data platforms and "data liberation" strongly suggests a data-centric approach to all aspects of its operations, including design.

• Agile SCRUM: The requirement for experience in Agile SCRUM teams indicates that product development and design processes are iterative and team-oriented.

• User-Centricity: The core responsibilities emphasize user research, customer advocacy, and translating user needs into design solutions, highlighting a commitment to user experience.

Company Website: [Smile Digital Health Website URL - inferred from domain_derived: smiledigitalhealth.com]

📝 Enhancement Note: Smile Digital Health appears to be a growing, mission-oriented company in the healthcare tech space. The culture likely values innovation, collaboration, and a strong focus on user needs within a regulated industry. The company's success (Deloitte ranking) suggests a fast-paced environment with opportunities for impact.

📈 Career & Growth Analysis

Operations Career Level: This role is a Senior UX/UI Designer, indicating a position of significant responsibility and expertise. It requires not only execution but also leadership in design strategy, process improvement, and potentially mentorship of junior designers. The "new role" aspect suggests an opportunity to shape the function.

Reporting Structure: While not explicitly detailed, the role will likely report to a UX Lead, Design Manager, or Head of Product/Design. Collaboration will be extensive with Product Owners, Project Managers, and Engineering teams.

Operations Impact: The UX/UI Designer directly impacts the usability, adoption, and overall success of Smile Digital Health's FHIR-based data liberation platform. By creating intuitive interfaces for complex healthcare data, they contribute to more effective care delivery, improved patient outcomes, and operational efficiency for healthcare stakeholders globally. Their work directly supports the company's mission of "#BetterGlobalHealth."

Growth Opportunities:

• Design Leadership: Opportunity to lead design initiatives, influence product strategy, and potentially mentor junior designers as the team grows.

• Specialization: Deepen expertise in healthcare UX, FHIR standards, and complex data visualization through dedicated projects and the FHIR Study Program.

• Cross-Functional Influence: Expand influence across product, engineering, and customer success teams by championing user-centered design.

• Skill Development: Continuous learning through Skillsoft, industry conferences, and tackling new design challenges within a growing tech company.

• Contribution to Frameworks: Play a key role in evolving and maintaining the company's UX Style Framework, a significant contribution to design consistency and efficiency.

📝 Enhancement Note: As a senior role and a new position, there's a strong potential for this individual to shape the UX/UI function at Smile Digital Health. The healthcare tech domain offers unique challenges and learning opportunities, particularly with the focus on FHIR. Growth can be expected in both technical specialization and leadership capacity.

🌐 Work Environment

Office Type: Fully Remote. This indicates a distributed workforce where collaboration primarily occurs through digital tools and virtual meetings.

Office Location(s): Remote within the United States. This allows candidates from across the US to apply, offering geographical flexibility.

Workspace Context:

• Digital Collaboration: The work environment will heavily rely on virtual collaboration tools (e.g., Slack, Zoom, Figma, project management software) for communication, design reviews, and team synchronization.

• Tools and Technology: Access to industry-standard design tools like Figma, prototyping software, and potentially specialized healthcare data visualization tools. The company also provides access to learning platforms like Skillsoft.

• Team Interaction: Regular participation in virtual team meetings, stand-ups, design critiques, and cross-functional project discussions. Emphasis will be placed on clear communication and asynchronous collaboration.

Work Schedule: The standard working hours are estimated at 40 hours per week. The remote nature and flexible time away policy suggest a degree of autonomy in managing one's schedule, provided project deadlines and team collaboration needs are met.

📝 Enhancement Note: The fully remote nature requires a high degree of self-discipline, proactive communication, and comfort with digital collaboration tools. Candidates should be prepared for a virtual-first work environment where asynchronous communication and clear documentation are key.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess experience, skill alignment, and quality of work.

• Hiring Manager Interview: Discussion focused on experience, project examples, design philosophy, and cultural fit. Expect questions about leadership, problem-solving, and how you approach user research.

• Design Challenge/Portfolio Review: A deeper dive into your portfolio, potentially including a presentation of specific case studies. You may be asked to critique an existing design, propose solutions for a hypothetical problem, or walk through your design process for a complex project. This stage will assess your strategic thinking, Figma proficiency, and ability to articulate design decisions.

• Cross-functional/Team Interview: Meeting with potential collaborators (e.g., product managers, engineers) to evaluate communication skills, teamwork, and ability to integrate into the existing team dynamic.

• Final Interview: Likely with senior leadership to discuss overall fit, strategic vision, and alignment with company goals.

Portfolio Review Tips:

• Showcase Process: Clearly articulate your design process for each case study, from problem identification and research to ideation, iteration, and final solution.

• Highlight Impact: Quantify the impact of your designs whenever possible (e.g., improved conversion rates, reduced support tickets, increased user satisfaction scores).

• Figma Proficiency: Demonstrate advanced Figma skills, including complex components, design systems, variables, and interactive prototypes.

• Healthcare Context: If possible, include projects that demonstrate an understanding of complex data, regulated industries, or healthcare-specific user needs.

• Storytelling: Frame your portfolio pieces as compelling narratives that highlight challenges, your approach, and the successful outcomes.

• Accessibility & Inclusivity: Ensure your portfolio showcases an awareness and application of accessibility guidelines.

Challenge Preparation:

• Understand the Domain: Research Smile Digital Health, their FHIR-based platform, and the broader healthcare data landscape.

• Design Thinking: Be ready to apply design thinking principles to solve user problems within a healthcare data context.

• Figma Skills: Practice creating complex prototypes and demonstrating design system usage within Figma.

• Communication: Prepare to clearly explain your design decisions and rationale, especially under pressure.

• User Advocacy: Be ready to defend user needs and advocate for user-centered solutions.

📝 Enhancement Note: The interview process will likely be rigorous, focusing heavily on practical design skills, strategic thinking, and cultural fit within a mission-driven tech company. A well-prepared portfolio that clearly demonstrates the required skills and experience is paramount. The "new role" aspect might mean the interviewers are keen to assess how the candidate can help shape the function.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Highly proficient use is mandatory, including advanced features like components, design systems, variables, and interactive prototyping. This will be the primary tool for design creation and collaboration.

• Prototyping Tools: While Figma offers strong prototyping capabilities, familiarity with other tools may be beneficial for specific use cases.

• User Research Tools: Experience with platforms for conducting remote usability testing, user interviews, and surveys (e.g., UserTesting.com, Lookback, SurveyMonkey).

Analytics & Reporting:

• Product Analytics Tools: Familiarity with tools like Google Analytics, Mixpanel, or Amplitude to understand user behavior post-launch and inform design iterations.

• Data Visualization Tools: While not explicitly mentioned, understanding how data is visualized and consumed can inform interface design.

CRM & Automation:

• Project Management Software: Experience with tools like Jira, Asana, or Trello for managing tasks, workflows, and collaborating within an Agile SCRUM environment.

• Collaboration Platforms: Proficiency in tools like Slack, Microsoft Teams, or similar for daily communication and team interaction.

• Documentation Tools: Familiarity with Confluence or similar platforms for documenting design decisions, processes, and research findings.

📝 Enhancement Note: Figma proficiency is a non-negotiable requirement, indicating its central role in the design workflow. The emphasis on design systems and interactive prototyping suggests a need for designers who can produce high-fidelity, production-ready designs. Familiarity with Agile tools like Jira is also expected.

👥 Team Culture & Values

Operations Values:

• Respect & Inclusion: Smile Digital Health emphasizes respect, inclusion, embracing differences, and celebrating shared values, creating a sense of belonging and encouraging authentic self-expression at work.

• Empowerment: Fostering a culture where individuals are empowered to contribute their best work and grow professionally.

• Data-Driven Approach: Given the company's domain, a strong emphasis on data to inform decisions, measure impact, and drive efficiency is expected across all operations, including design.

• Efficiency & Optimization: The role's focus on process improvement and system maintenance suggests a value placed on optimizing workflows and ensuring operational excellence.

• Mission-Driven: A commitment to the company's mandate of "#BetterGlobalHealth" likely permeates decision-making and team motivation.

Collaboration Style:

• Cross-functional Integration: A highly collaborative style is expected, with close integration between UX/UI designers, product managers, business leads, customer success, and front-end developers.

• Process Review & Feedback: A culture that encourages open feedback loops and iterative process improvement, particularly within Agile SCRUM frameworks.

• Knowledge Sharing: Encouraging the sharing of best practices, design insights, and learnings across the team and organization.

• User Advocacy: A shared commitment to understanding and advocating for user needs across all functions.

📝 Enhancement Note: The company culture appears to be inclusive, empowering, and mission-focused, with a strong emphasis on collaboration and leveraging data. Candidates should demonstrate alignment with these values and possess strong interpersonal skills for effective teamwork in a remote setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Domain: Navigating the intricacies of healthcare data, FHIR standards, and regulatory requirements to design user-friendly solutions.

• Balancing User Needs with Technical Constraints: Effectively translating complex technical functionalities into intuitive user experiences while adhering to system limitations and business goals.

• Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully remote environment, ensuring design alignment and stakeholder buy-in.

• Evolving Technology: Staying current with advancements in UX/UI design tools, methodologies, and healthcare technology trends.

• Establishing New Role: As a new position, the candidate will need to define and refine processes, best practices, and their scope of influence within the organization.

Learning & Development Opportunities:

• Healthcare UX Specialization: Deepening expertise in designing for the healthcare industry, understanding clinical workflows, and FHIR standards through practical application and the FHIR Study Program.

• Design System Leadership: Taking a leading role in the development, maintenance, and evolution of Smile's UX Style Framework.

• Advanced Tool Proficiency: Mastering advanced features of Figma and potentially exploring new design and research tools.

• Cross-functional Acumen: Gaining a broader understanding of product management, engineering, and business operations within a growing tech company.

• Mentorship: Potential opportunities to mentor junior designers or contribute to design best practices through internal workshops or knowledge sharing sessions.

📝 Enhancement Note: This role offers significant growth potential due to its senior level and the specialized nature of the healthcare tech industry. The challenges are substantial but come with clear opportunities for skill development and career advancement. The "new role" aspect presents an exciting chance for the candidate to make a significant impact and shape the future of UX at Smile Digital Health.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a highly technical or regulated domain. How did you approach understanding the users and constraints?" (Assesses domain adaptability, research skills)

• "Walk me through your process for designing a complex workflow or feature, from initial concept to handoff. Focus on how you gathered requirements and validated your design." (Assesses end-to-end process, user advocacy)

• "How do you advocate for user-centered design principles when faced with conflicting business priorities or technical limitations?" (Assesses influence, problem-solving, stakeholder management)

• "Describe your experience building or maintaining a design system. What are the key challenges and benefits?" (Assesses design system expertise, scalability thinking)

Company & Culture Questions:

• "What interests you about Smile Digital Health and our mission to improve global health?" (Assesses company research, mission alignment)

• "How do you approach collaboration with remote engineering and product teams?" (Assesses remote work skills, teamwork)

• "How do you stay updated on the latest UX/UI trends and technologies, especially in the healthcare tech space?" (Assesses continuous learning, industry awareness)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, the process, the solution, and the impact.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes, user flows) to illustrate your points.

• Figma Demonstration: Be prepared to showcase your Figma skills, potentially by screen-sharing or explaining specific techniques you used (e.g., component variants, auto layout, prototyping interactions).

• Focus on Impact: Quantify results whenever possible. If direct metrics aren't available, articulate the anticipated positive outcomes.

• Address Challenges: Be honest about challenges faced and how you overcame them. This demonstrates resilience and problem-solving.

• Tailor to Smile: Highlight projects or skills that are most relevant to Smile Digital Health's work in healthcare data and FHIR.

📝 Enhancement Note: Interview preparation should focus on demonstrating a deep understanding of the full UX lifecycle, strong technical proficiency with Figma and design systems, and the ability to navigate complex, mission-critical domains like healthcare. Candidates should be ready to articulate their design philosophy and how it aligns with Smile's values and goals.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on jobs.lever.co.

• Portfolio Customization: Curate your portfolio to highlight projects demonstrating your expertise in user research, complex problem-solving, Figma proficiency, and design system development. Prioritize healthcare-related or data-intensive projects if available.

• Resume Optimization: Tailor your resume to emphasize your 5+ years of UX/UI design experience, your senior-level contributions, and keywords such as "UX/UI Designer," "Figma," "Design Systems," "User Research," "Agile," and "Healthcare Design." Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process and rationale for key portfolio pieces. Prepare to discuss your experience with Figma, design systems, and user-centered methodologies. Be ready to answer strategy and behavioral questions relevant to a senior design role in a remote, mission-driven tech company.

• Company Research: Thoroughly research Smile Digital Health, its mission (#BetterGlobalHealth), its FHIR-based platform, and its core values. Understand the challenges and opportunities within the healthcare technology sector.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.