UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: Multiplica

Location: Bogotá, Colombia

Job Type: Full-Time

Category: User Experience (UX) / User Interface (UI) Design

Date Posted: August 3, 2026

Experience Level: Mid-Level to Senior (4-6 years)

Remote Status: Hybrid (3 days in office)

🚀 Role Summary

• Lead the end-to-end UX/UI design for a critical financial interoperability initiative (Bre-B) for a leading Colombian bank.

• Translate complex business, technology, risk, and regulatory requirements into intuitive and user-centric digital experiences.

• Conduct user research and analyze behavioral data to validate design decisions and identify areas for improvement.

• Collaborate closely with Product, Technology, Risk, Legal, Operations, and Contact Center teams to ensure successful implementation and adoption.

• Drive the adoption of a robust design system and best practices in UX/UI design for digital financial products.

📝 Enhancement Note: This role is highly specialized, focusing on the intersection of UX/UI design and the complex regulatory environment of the financial sector in Colombia. The emphasis on "interoperability" and "payments" suggests a need for a designer who can navigate intricate technical and compliance requirements while maintaining user simplicity. The hybrid model with 3 days in office indicates a need for strong in-person collaboration alongside remote work capabilities.

📈 Primary Responsibilities

• Design and continuously evolve comprehensive end-to-end user flows for the Bre-B initiative, including registration, key management, payments/transfers, confirmations, error handling, and inquiries.

• Spearhead user research initiatives, such as in-depth interviews, usability testing, and behavioral data analysis, to thoroughly understand user needs, validate comprehension, build trust, identify friction points, and uncover improvement opportunities in critical payment flows.

• Translate intricate regulatory requirements and technical standards (e.g., interoperability standards, authentication protocols, fraud prevention measures) into clear, unambiguous, and user-friendly experiences that meet compliance mandates.

• Create high-fidelity designs utilizing the existing design system, ensuring consistency in visual elements, components, variants, auto layout, and tokens for a cohesive and scalable user interface.

• Iterate on user experiences by leveraging data insights from adoption metrics, conversion rates, abandonment patterns, and task success rates to drive continuous improvement.

• Foster direct and ongoing collaboration with Product, Technology, Risk, Legal, Operations, and Contact Center teams to ensure the technical feasibility, regulatory compliance, and effective post-launch support of designed solutions.

• Document all design decisions, underlying assumptions, and acceptance criteria meticulously to ensure traceability, facilitate knowledge transfer, and support governance processes.

• Validate the accuracy and effectiveness of design implementation with the development team, ensuring that the final product scales correctly and functions as intended in the production environment.

📝 Enhancement Note: The responsibilities clearly indicate a senior-level designer capable of strategic thinking, deep user empathy, and strong cross-functional communication. The emphasis on "regulatory requirements" and "fraud prevention" highlights the critical nature of this role within a financial context. The need to "document decisions" and "validate implementation" points to a structured and detail-oriented approach.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Interaction Design, Digital Design, Psychology, Communication, or a related field with a strong focus on digital product development.

• Desirable: Specialization or certifications in UX, Product Design, Service Design, or digital financial products. Experience:

• 4 to 6 years of demonstrable experience in UX/UI design for digital products, with mandatory experience in financial products such as banking, fintech, digital wallets, or payment platforms.

• Proven, solid experience in UX research methodologies, including user interviews, usability testing, behavioral data analysis, and synthesizing insights into actionable design recommendations.

• Desirable: Previous experience with immediate payment initiatives or financial interoperability projects. Required Skills:

• Expert proficiency in Figma for component creation, variants, auto layout, and token management.

• Strong command of FigJam/Miro for collaborative whiteboarding, brainstorming, and workshop facilitation.

• Proven ability to conduct comprehensive user research and translate findings into impactful design solutions.

• Deep understanding of design system principles and practical application in product development.

• Experience in designing for complex, regulated industries, particularly financial services.

• Excellent stakeholder management and communication skills, with the ability to articulate design decisions clearly to diverse audiences.

• Proficiency in translating regulatory and technical specifications into user-friendly interfaces. Preferred Skills:

• Experience with data analysis tools and interpreting user behavior metrics.

• Familiarity with Agile development methodologies and cross-functional team collaboration within an Agile framework.

• Knowledge of service design principles and their application in enhancing financial customer journeys.

• Experience with prototyping tools beyond Figma for advanced interaction design.

• Understanding of security and fraud prevention best practices in digital financial products.

📝 Enhancement Note: The experience requirement of 4-6 years, coupled with the specific domain expertise in financial products and user research, positions this as a mid-to-senior level role. The mandatory requirement for financial product experience is a key differentiator. Proficiency in Figma and collaborative tools like FigJam/Miro is essential, reflecting modern design team workflows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated collection of case studies demonstrating end-to-end UX/UI design processes for digital financial products.

• Clear articulation of the problem statement, user research methodologies employed, and key insights derived.

• Detailed explanation of design decisions, including wireframes, user flows, and high-fidelity mockups, with a focus on how they address user needs and business objectives.

• Evidence of iterative design processes, showcasing how feedback and data were used to refine solutions.

• Demonstration of proficiency with design systems and their application to ensure consistency and scalability.

• Case studies highlighting experience with complex requirements, such as regulatory compliance or technical constraints, and how these were translated into user-friendly interfaces. Process Documentation:

• Examples of user journey maps, empathy maps, and persona development.

• Documentation of usability testing plans, participant recruitment strategies, and findings reports.

• Wireframes, user flows, and interactive prototypes showcasing the design thinking process.

• Style guides or design system documentation that highlights component usage, variants, and tokens.

• Project documentation detailing collaboration with cross-functional teams and how design decisions were aligned with business and technical goals.

📝 Enhancement Note: For a role of this nature, a robust portfolio is non-negotiable. It should not just showcase visual design skills but also the candidate's strategic thinking, research capabilities, and understanding of the financial product lifecycle and its regulatory landscape. The emphasis on process documentation reinforces the need for a structured and transparent design approach.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for experienced UX/UI Designers in Bogotá, Colombia, with specialized financial services experience, the estimated salary range for this role is between COP $7,000,000 and COP $10,000,000 per month. This range accounts for the 4-6 years of required experience, the hybrid work model, and the specialized nature of the financial and interoperability focus.

Benefits:

• Online training opportunities to enhance professional skills and stay updated with industry trends.

• Flexible working hours, allowing for better work-life integration.

• Provision of necessary work equipment to facilitate productivity.

• A dedicated Birthday Leave day to celebrate personal milestones.

• A Family Day to encourage work-life balance and strengthen personal relationships.

• An excellent work environment characterized by inclusivity and collaboration. Working Hours:

The role is full-time, with an expected commitment of approximately 40 hours per week. The company offers flexible working hours, allowing for some autonomy in structuring the workday, provided core responsibilities and collaboration needs are met.

📝 Enhancement Note: The salary range is an estimation based on market data for similar roles in Bogotá, considering the specialized financial sector experience and hybrid work arrangement. The provided benefits are directly extracted from the job description and highlight a focus on employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Transformation Consulting & Talent Solutions. Multiplica operates within the technology and human resources sectors, specializing in connecting digital talent with innovative companies. They also engage in consulting for digital transformation.

Company Size: While not explicitly stated, the description of collaborating with companies in LATAM and Europe, and having over 26 years of experience, suggests a well-established and potentially large organization with a significant network.

Founded: 1998 (over 26 years of experience). This long tenure indicates a stable and experienced company with deep roots in talent acquisition and digital transformation.

Team Structure:

• The UX/UI Designer will likely be part of a dedicated design or digital product team within Multiplica, or potentially embedded within the client's (the bank's) project team.

• They will report to a Design Lead, Product Manager, or a Project Manager, depending on the project's organizational structure.

• Collaboration is expected to be highly cross-functional, involving Product Managers, Developers, Business Analysts, Risk Officers, Legal Advisors, and Operations specialists. Methodology:

• Multiplica likely employs modern consulting and talent acquisition methodologies, emphasizing agility, data-driven decision-making, and a focus on delivering tangible business impact.

• The project itself will adhere to design thinking principles, user-centered design, and agile development frameworks.

• Emphasis on research, data analysis, and iterative design to optimize user experiences and business outcomes.

Company Website: https://www.multiplica.com/

📝 Enhancement Note: Multiplica's long history and international presence suggest a professional and structured work environment. The "connecting the best digital talent" tagline highlights their focus on high-quality professionals and impactful projects. The specific project with a leading bank in Colombia indicates a high-stakes, impactful engagement.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-to-Senior level UX/UI Designer. It requires significant experience (4-6 years) and specialized domain knowledge (financial services, payments, interoperability) rather than entry-level or junior tasks. The responsibility of "leading" design initiatives and acting as a "technical reference" underscores its senior nature.

Reporting Structure: The designer will report to a project lead (e.g., Product Manager, Design Lead) within the client's organization or Multiplica's project management structure. They will also work collaboratively with various functional teams, forming a project-specific matrixed reporting relationship.

Operations Impact: The role's impact is direct and significant: by designing user-friendly and compliant payment flows for a major financial initiative, the designer will influence customer adoption, operational efficiency, regulatory adherence, and ultimately, the success of the Bre-B interoperability project. This directly translates to business value for the client bank.

Growth Opportunities:

• Specialization: Deepen expertise in UX/UI for financial services, payments, and regulatory technology (RegTech).

• Leadership: Potential to move into Senior UX/UI Designer, Lead UX Designer, or even Product Owner roles on future projects.

• Skill Development: Opportunities to gain experience in complex projects involving security, fraud prevention, and large-scale financial systems.

• Cross-functional Exposure: Exposure to various business functions within a leading financial institution, broadening understanding of the banking ecosystem.

• Continuous Learning: Access to online training and potentially industry conferences related to design, fintech, and financial regulations.

📝 Enhancement Note: The growth opportunities are tied to both deepening expertise within a niche and expanding into broader product leadership roles. The experience gained on this specific project will be highly valuable for future roles in the fintech and banking sectors.

🌐 Work Environment

Office Type: The role is hybrid, requiring 3 days per week in the office in Bogotá. This suggests a professional office setting designed for collaboration, team meetings, and focused work.

Office Location(s): Bogotá, Colombia. Specific office details are not provided but are assumed to be a modern, accessible facility within the city.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on cross-functional collaboration indicate an environment where teamwork and open communication are valued. The office days are likely structured around team syncs, brainstorming sessions, and design reviews.

• Tools & Technology: Access to standard office infrastructure, reliable internet, and the necessary software and hardware for design work (likely provided by the employer or client).

• Operations Team Interaction: Frequent interaction with product, development, and business stakeholders, fostering a dynamic and communicative work atmosphere.

Work Schedule: Full-time (approximately 40 hours/week) with flexible working hours. This allows for a degree of personal schedule management, balanced with the need for synchronous collaboration during core business hours and office days.

📝 Enhancement Note: The hybrid nature of the role requires a candidate comfortable with both independent work and in-person collaboration. The emphasis on flexibility suggests a modern, employee-centric work culture.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of the CV and portfolio by a recruiter (likely from Multiplica) to assess basic qualifications and experience alignment.

• Technical Interview (UX/UI Focus): This will likely involve a deep dive into the candidate's portfolio, discussing specific case studies, design decisions, research methodologies, and problem-solving approaches. Expect questions about Figma proficiency, design systems, and user research techniques.

• Case Study/Challenge: Candidates may be asked to complete a design exercise or present a more in-depth analysis of a specific problem related to financial payments or interoperability. This could be a take-home assignment or a live design session.

• Cross-functional/Stakeholder Interview: An interview with key stakeholders from the client bank (Product, Technology, Risk, etc.) to assess collaboration skills, understanding of business/regulatory needs, and cultural fit.

• Final Interview: Potentially with a hiring manager or senior leadership to discuss overall fit, career aspirations, and confirm final details.

Portfolio Review Tips:

• Highlight Financial Experience: Clearly showcase projects related to banking, fintech, payments, or digital wallets. Emphasize your understanding of user needs and regulatory constraints in these domains.

• Detail Your Process: For each case study, walk through your entire design process: problem definition, user research, ideation, wireframing, prototyping, testing, iteration, and final implementation considerations. Use visuals effectively.

• Showcase Figma Mastery: Demonstrate your ability to work with components, variants, auto layout, and design tokens. If you have experience building or contributing to design systems, highlight this.

• Quantify Impact: Where possible, use metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced support tickets, increased task completion speed).

• Address Regulatory Challenges: If you have projects that involved navigating complex regulations or security requirements, explain how you approached these challenges in your design.

• Prepare to Discuss Bre-B: Be ready to discuss your understanding of interoperability initiatives and how you would approach designing for such a system, considering both user experience and compliance.

Challenge Preparation:

• Research Interoperability: Understand the general concepts and benefits of financial interoperability and immediate payment systems (like PIX in Brazil, or similar initiatives in Colombia).

• Consider Regulatory Landscape: Familiarize yourself with key financial regulations in Colombia that might impact digital payment services.

• Practice Design Thinking: Be prepared to articulate your approach to solving a problem from user research through to validated design.

• Figma Proficiency: Ensure you are comfortable and quick with Figma for any live design challenges.

📝 Enhancement Note: The interview process is multi-stage, typical for senior roles in complex industries. The portfolio review is critical and must highlight specific domain expertise. Preparing for a design challenge that touches upon the core project requirements (interoperability, payments, regulation) is essential.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Candidates must demonstrate advanced proficiency, including component mastery, variants, auto layout, and design tokens.

• FigJam/Miro: Crucial for collaborative ideation, brainstorming, user journey mapping, and workshop facilitation.

• User Research Tools: Experience with tools for conducting interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, SurveyMonkey, Typeform).

• Documentation Tools: Proficiency in tools for documenting design decisions, research findings, and specifications (e.g., Confluence, Notion, Google Workspace).

Analytics & Reporting:

• While not explicitly a primary responsibility, understanding how to interpret and use data from analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to inform design decisions is highly beneficial.

• Experience with A/B testing platforms for validating design hypotheses. CRM & Automation:

• Not directly relevant to the core UX/UI design function for this role, but an understanding of how user interactions tie into CRM systems or automated workflows could provide valuable context.

📝 Enhancement Note: The technology stack is heavily focused on design and collaboration tools. Figma is the cornerstone, with strong emphasis on its advanced features and integration into design systems. Familiarity with research and documentation tools is also key.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the user, ensuring digital products are intuitive, accessible, and meet their needs effectively.

• Data-Driven Decision Making: Utilizing research, analytics, and user feedback to inform and validate design choices, moving beyond subjective preferences.

• Collaboration & Communication: Valuing open, honest, and frequent communication with all stakeholders to ensure alignment and successful project outcomes.

• Excellence & Quality: A dedication to delivering high-quality, polished designs that are technically sound, visually appealing, and meet stringent industry standards, especially in regulated environments.

• Innovation & Adaptability: Embracing new approaches, technologies, and design methodologies to solve complex problems and stay ahead in the evolving digital landscape.

Collaboration Style:

• Cross-functional Integration: Actively participating in and contributing to discussions with Product, Engineering, Risk, Legal, and Business teams.

• Constructive Feedback: Providing and receiving feedback constructively to improve designs and processes.

• Proactive Engagement: Taking initiative to identify potential issues, propose solutions, and drive design discussions forward.

• Knowledge Sharing: Willingness to share insights, best practices, and learnings with team members and stakeholders.

📝 Enhancement Note: The company culture appears to align with modern, agile, and user-focused design practices, with a strong emphasis on collaboration and data. These values are crucial for success in a complex, multi-stakeholder project like the Bre-B initiative.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Regulatory Complexity: Translating stringent financial regulations and security requirements into intuitive user experiences without compromising compliance or usability.

• Balancing Stakeholder Needs: Effectively managing and aligning the diverse requirements and priorities of Product, Technology, Risk, Legal, and Business teams.

• Designing for Interoperability: Creating seamless user flows for a system that connects multiple entities, requiring careful consideration of data exchange and user trust.

• Adoption and Behavior Change: Encouraging users to adopt new payment methods and trust the system, which may involve overcoming existing habits or concerns.

• Maintaining Design System Consistency: Ensuring adherence to an established design system across complex features and iterative updates.

Learning & Development Opportunities:

• Deep Dive into Fintech & RegTech: Gaining specialized expertise in the rapidly evolving fields of financial technology and regulatory technology.

• Advanced UX/UI for Financial Services: Honing skills in designing for high-stakes transactions, security protocols, and complex financial workflows.

• Cross-functional Project Leadership: Developing skills in managing design aspects of large-scale, multi-disciplinary projects.

• Exposure to Enterprise Banking: Understanding the operational intricacies and strategic goals of a leading financial institution.

• Continuous Skill Enhancement: Access to online training and professional development resources to stay current with UX/UI trends and financial industry innovations.

📝 Enhancement Note: The challenges are directly tied to the specialized nature of the role, requiring a blend of design acumen and domain understanding. The growth opportunities are significant for a designer looking to build a career in the fintech or banking sector.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex financial product or service you've designed. What were the key challenges, and how did you address regulatory or security concerns in your design?"

• "Walk me through your process for designing an end-to-end payment flow. How do you ensure it's simple, secure, and compliant?"

• "Imagine you need to design a new feature for immediate payments. How would you approach user research to understand potential user concerns and build trust?"

• "How do you balance the needs of different stakeholders (e.g., Product, Engineering, Legal, Risk) when they have conflicting requirements for a feature?"

• "Describe your experience with design systems. How do you ensure consistency and scalability, especially when working on complex projects?" Company & Culture Questions:

• "What do you know about Multiplica and our role in connecting talent with digital opportunities?"

• "How do you approach collaboration within a hybrid work environment, and what are your expectations for team interaction?"

• "What are your thoughts on the importance of user research in financial product design?"

• "How do you stay updated on trends in UX/UI design, financial technology, and regulatory compliance?" Portfolio Presentation Strategy:

• Structure Your Case Studies: For each case study, clearly outline the problem, your role, the process (research, ideation, design, testing), key decisions, and the outcome/impact.

• Focus on Financial Projects: Prioritize presenting projects that demonstrate your experience with financial products, payment systems, or regulated industries.

• Demonstrate Figma Proficiency: Be prepared to show your Figma files, highlighting your use of components, variants, auto layout, and design tokens. Explain how you structure your files for efficiency and collaboration.

• Quantify Success: Use metrics and data to back up your claims about the success of your designs. Explain how you measured impact.

• Articulate Your "Why": Be ready to explain the rationale behind your design decisions, linking them back to user needs, business goals, and technical/regulatory constraints.

• Prepare for Bre-B Context: Be ready to discuss how you would approach designing for an interoperability initiative like Bre-B, drawing on your experience and understanding of the domain.

📝 Enhancement Note: Interview preparation should focus on showcasing domain expertise (financial services, payments), technical proficiency (Figma, design systems), and strategic thinking (problem-solving, stakeholder management). Be prepared to discuss the specific context of the Bre-B initiative.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided link on Workable.

• Portfolio Customization: Ensure your portfolio prominently features your experience in financial products, payment systems, and complex digital products. Highlight case studies that demonstrate your UX research methodology and proficiency with Figma and design systems.

• Resume Optimization: Tailor your resume to emphasize keywords from the job description, such as "UX/UI Design," "Figma," "User Research," "Financial Services," "Fintech," "Payments," "Interoperability," and "Regulatory Compliance." Quantify your achievements where possible.

• Interview Preparation: Practice articulating your design process and decision-making, particularly for financial products. Be ready to present your portfolio and discuss how you would approach the challenges of the Bre-B initiative.

• Company Research: Familiarize yourself with Multiplica's services and their focus on digital talent and transformation. Research the Colombian financial sector and the concept of payment interoperability to better understand the project's context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.