UX DESIGNER II

📍 Job Overview

Job Title: UX DESIGNER II

Company: The Home Depot

Location: STORE SUPPORT CENTER, ATLANTA - 9090, Georgia, United States

Job Type: Full time

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-08-28

Experience Level: 2-5 years

Remote Status: On-site

🚀 Role Summary

• This role is crucial for driving new initiatives within The Home Depot's UX team, focusing on crafting end-to-end customer experiences and identifying user needs through design thinking and user research.

• The UX Designer II will be responsible for delivering UX design artifacts, conducting usability testing, and actively participating in product strategy and planning activities within an agile software development environment.

• This position requires a strong ability to collaborate with cross-functional teams, including Product Managers, Engineers, and Analysts, acting as a key customer and user advocate.

• The designer will champion actionable user insights to enhance product usability, drive innovation, and ensure customer delight by balancing user needs with business strategy in a retail environment.

📝 Enhancement Note: While the job title is "UX Designer II," the input data and description strongly suggest this role is deeply integrated with product development and GTM strategy execution, particularly within a retail context. The emphasis on "crafting end-to-end experiences," "enacting cutting-edge retail strategies," and collaborating with "product team members" indicates a role that bridges design with business objectives. This aligns with a focus on revenue enablement through enhanced customer journeys.

📈 Primary Responsibilities

• Delivery and Execution (90%):

  • Craft and communicate design ideas and artifacts to end-users and product team members.
  • Translate business goals into feature-level design solutions.
  • Collaborate closely with product team members to design and refine user-centric solutions.
  • Participate in the collection and synthesis of user data to inform design decisions.
  • Develop UX design artifacts (wireframes, prototypes, user flows) for assigned products.
  • Conduct and utilize usability testing to iteratively improve product designs.

• Planning and Strategy Activities (10%):

  • Partner effectively with Product Management, Development, and other UX resources.

  • Execute on the defined experience vision and purpose for products.

  • Gain a thorough understanding of business goals at both feature and product levels.

  • Actively and consistently seek out learning opportunities to stay abreast of UX best practices and industry trends.

📝 Enhancement Note: The 90/10 split between delivery and planning highlights the hands-on nature of this role, with a primary focus on executing design solutions. The responsibilities are framed within the context of an agile development cycle, emphasizing iterative design and cross-functional collaboration.

🎓 Skills & Qualifications

Education:

• Bachelor's degree program or equivalent degree in a field of study related to UX design (e.g., Human-Computer Interaction, Graphic Design, Psychology, Computer Science) is required.

• Continued education or relevant certifications in UX/UI design are highly regarded. Experience:

• Minimum of 2 years of professional UX design experience.

• Preferred experience of 2-4 years in an Enterprise or retail environment.

• Experience working within agile software development teams is essential.

• Familiarity with the full design lifecycle, from ideation to execution and iteration. Required Skills:

• UX Design: Proficient in creating user flows, wireframes, mockups, and interactive prototypes.

• Design Thinking: Ability to apply design thinking methodologies to solve complex customer problems and drive ideation.

• Prototyping: Experience with prototyping tools (e.g., Figma, Sketch, Adobe XD) to create interactive and testable designs.

• Interaction Design: Strong understanding of interaction design principles to create intuitive and efficient user interfaces.

• User Research: Awareness of research best practices and ability to participate in data collection and synthesis.

• Usability Testing: Experience in planning, conducting, and analyzing usability tests to inform design improvements.

• Agile Methodologies: Experience working within agile software development teams, understanding sprints, and iterative development.

• Collaboration: Proven ability to work effectively in a cross-functional environment, partnering with Product Managers, Engineers, and Analysts.

• Communication: Excellent verbal and written communication skills to articulate design decisions and influence stakeholders.

• Problem Solving: Aptitude for identifying customer needs and developing creative, effective design solutions.

Preferred Skills:

• Visual Design: Proficiency in visual design principles and the ability to create aesthetically pleasing and on-brand interfaces.

• Data Synthesis: Ability to interpret user data, research findings, and business metrics to inform design strategy.

• Product Strategy: Understanding of how UX design contributes to broader product and business strategy.

• Retail Experience: Specific experience designing for e-commerce or in-store retail environments.

• Enterprise Environment: Experience designing for large-scale applications or platforms.

• Fast-Paced Environment: Adaptability and ability to thrive in a dynamic, fast-moving work environment.

📝 Enhancement Note: The requirements emphasize a blend of core UX skills and practical application within a business context. The preference for retail and enterprise experience, along with agile familiarity, points to a need for designers who can quickly contribute to established product development cycles. The "2-5" year experience level derived by AI is a good benchmark, fitting between the minimum and preferred experience ranges.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 2-4 detailed case studies demonstrating end-to-end UX design process for complex problems.

• Problem/Solution Framing: Clearly articulate the customer problem, business goals, and your proposed design solutions.

• Process Documentation: Illustrate your design process, including user research, ideation, wireframing, prototyping, and usability testing.

• Impact & Metrics: Quantify the impact of your designs, using metrics (e.g., conversion rates, task completion times, user satisfaction scores) where possible to demonstrate ROI.

• Cross-functional Collaboration: Highlight examples of successful collaboration with developers, product managers, and other stakeholders.

Process Documentation:

• Workflow Design: Demonstrate experience in mapping out user journeys and designing efficient workflows.

• System Integration: Showcase understanding of how UX designs integrate with backend systems and business logic.

• Iterative Improvement: Provide examples of how user feedback and data were used to iterate and improve designs post-launch.

• Tool Proficiency: Clearly list the design and prototyping tools used in your portfolio projects.

📝 Enhancement Note: A strong portfolio is critical for this role, as it provides tangible evidence of design capabilities and process. Emphasis should be placed on demonstrating a systematic approach to problem-solving, user advocacy, and the ability to deliver measurable business impact within a structured environment like The Home Depot.

💵 Compensation & Benefits

Salary Range:

The estimated salary range for a UX Designer II at The Home Depot in Atlanta, GA, based on industry benchmarks for similar roles and experience levels (2-5 years), is approximately $85,000 - $115,000 annually. This estimate considers the company's scale, the retail industry, and the specific responsibilities outlined.

Benefits:

The Home Depot offers a comprehensive benefits package designed to support employees' well-being and professional development, which typically includes:

• Health & Wellness: Medical, dental, and vision insurance plans; prescription drug coverage; wellness programs.

• Financial Security: 401(k) retirement savings plan with company match; life insurance; disability insurance (short-term and long-term).

• Work-Life Balance: Paid time off (PTO), including vacation, sick leave, and holidays; potential for flexible work arrangements where applicable.

• Professional Development: Opportunities for training, tuition reimbursement, and career advancement within The Home Depot.

• Employee Discounts: Discounts on The Home Depot products and services.

• Other Perks: Employee assistance programs, commuter benefits, and potential for performance-based bonuses.

Working Hours:

• This is a full-time position, typically requiring 40 hours per week.

• Standard working hours are generally within the business day, aligning with the needs of the Store Support Center.

• While the role is on-site, The Home Depot may offer some flexibility in daily start/end times, subject to team and manager approval, to accommodate efficient workflow and collaboration.

📝 Enhancement Note: Salary estimates are based on aggregated data for UX Designer roles in Atlanta, GA, with 2-5 years of experience. Actual compensation may vary based on specific qualifications, negotiation, and internal company pay bands. Benefits information is based on typical offerings for large retail corporations in the US.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Home Improvement)

The Home Depot operates within the highly competitive home improvement retail sector, a dynamic industry requiring constant innovation in both customer experience (online and in-store) and operational efficiency. This context means UX designers are pivotal in shaping how customers interact with products, services, and the brand across all touchpoints.

Company Size: Large Enterprise (over 10,000 employees)

As one of the largest retailers globally, The Home Depot offers a stable yet fast-paced environment. For operations and design professionals, this scale provides opportunities to work on high-impact projects affecting millions of customers, alongside structured career paths and extensive resources.

Founded: 1978

Founded in Atlanta, Georgia, The Home Depot has grown from a single store to a global leader. This history reflects a strong foundation in customer service and operational excellence, which likely influences its current approach to UX design—prioritizing usability, efficiency, and customer satisfaction in all initiatives.

Team Structure:

• UX Team: The UX team is part of a larger product development or technology organization, likely comprising UX Managers, Senior UX Designers, UX Researchers, and potentially UX Writers.

• Reporting Structure: This UX Designer II role typically reports to a User Experience Manager, who oversees the team's strategic direction and individual performance.

• Cross-functional Collaboration: Designers work closely with Product Managers (defining strategy and requirements), Software Engineers (implementing designs), Data Analysts (providing insights), and potentially Marketing and Merchandising teams to ensure cohesive customer experiences.

Methodology:

• Data-Driven Design: Emphasis on using customer data, analytics, and user research to inform design decisions and measure impact.

• Agile Development: Design work is integrated into agile sprints, requiring close collaboration and iterative feedback loops.

• Design Thinking: Application of design thinking principles for problem identification, ideation, prototyping, and testing.

• Customer Advocacy: A core tenet is championing the customer's needs and perspective throughout the product development lifecycle.

Company Website: https://www.homedepot.com/

📝 Enhancement Note: The Home Depot's established presence and scale in retail mean that UX initiatives are likely focused on optimizing existing customer journeys, driving digital transformation, and ensuring seamless integration between online and physical store experiences. This requires a pragmatic, results-oriented approach to design.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level Designer

This UX Designer II role represents a mid-level position within the UX discipline. It signifies a move beyond foundational design tasks to taking ownership of specific features or product areas, contributing to strategy, and mentoring junior designers or interns. The responsibilities include significant delivery execution and a foundational role in planning.

Reporting Structure:

The role reports to a User Experience Manager, indicating a clear line of management and mentorship. This structure provides guidance on career development and performance expectations. Collaboration will extend horizontally to peers in Product Management and Engineering.

Operations Impact:

UX designers at The Home Depot directly impact revenue and business decisions by:

• Enhancing Customer Acquisition & Retention: Designing intuitive onboarding and purchasing flows that reduce friction and encourage repeat business.

• Improving Conversion Rates: Optimizing product pages, checkout processes, and search functionalities to drive sales.

• Increasing Operational Efficiency: Creating tools and interfaces for associates that streamline in-store operations, leading to better customer service.

• Driving Innovation: Identifying unmet customer needs and proposing innovative solutions that can lead to new product features or services.

• Brand Perception: Ensuring a consistently positive and reliable user experience across all digital touchpoints, reinforcing brand loyalty.

Growth Opportunities:

• Senior UX Designer: Progression to a Senior UX Designer role with increased responsibility for complex projects, strategic input, and potentially leading small design initiatives.

• UX Specialization: Opportunity to specialize in areas like User Research, Interaction Design, or Information Architecture.

• Management Track: Potential to move into a UX Management or Lead role, overseeing teams and driving design strategy.

• Cross-Functional Moves: Possibility to transition into Product Management or other GTM roles given the strong understanding of customer needs and product development.

• Skill Development: Access to The Home Depot's learning and development resources, including training programs, workshops, and potentially conference attendance, to enhance UX skills.

📝 Enhancement Note: The growth opportunities are framed within a large corporate structure, suggesting clear pathways for advancement and specialization. The emphasis on impact highlights how UX is viewed as a critical driver of business success, not just a support function.

🌐 Work Environment

Office Type: Corporate Headquarters / Store Support Center

The role is based at The Home Depot's Store Support Center in Atlanta, a hub for corporate functions. This environment is typically professional, collaborative, and equipped with modern office amenities.

Office Location(s):

STORE SUPPORT CENTER, ATLANTA - 9090, Georgia, United States. This location serves as a central point for corporate operations, offering accessibility within the Atlanta metropolitan area.

Workspace Context:

• Collaborative Environment: Expect an open-plan office or dedicated team spaces designed to foster collaboration among UX designers, product managers, engineers, and other cross-functional partners.

• Tools and Technology: Access to standard office technology, high-speed internet, and potentially specialized design software and hardware provided by the company.

• Team Interaction: Regular opportunities for team meetings, design critiques, brainstorming sessions, and informal knowledge sharing. The on-site nature facilitates spontaneous discussions and relationship building.

Work Schedule:

• The standard work schedule is typically Monday through Friday, aligning with the 40-hour work week.

• While on-site, there may be some flexibility in daily start and end times, subject to team needs and manager approval, to optimize productivity and workflow. The role requires consistent presence for in-person collaboration.

📝 Enhancement Note: The on-site requirement emphasizes the value The Home Depot places on in-person collaboration, spontaneous ideation, and team cohesion, which are often crucial in fast-paced design environments.

📄 Application & Portfolio Review Process

Interview Process:

The typical interview process for a UX Designer II at a company like The Home Depot would likely include:

1. Application Screening: Initial review of resume and portfolio for required qualifications and experience.

2. Hiring Manager Interview: A conversation with the hiring manager to assess overall fit, discuss experience, and understand motivations. This may include behavioral questions.

3. Design Challenge / Portfolio Presentation: A practical exercise or a deep dive into portfolio case studies. Candidates will be asked to walk through their process, design decisions, and outcomes for specific projects. This is where the "Delivery and Execution" responsibilities are heavily evaluated.

4. Cross-functional Team Interviews: Meetings with potential peers (Product Managers, Engineers, other Designers) to assess collaboration skills, technical understanding, and cultural fit.

5. Final Interview: Potentially with a senior leader or director to confirm alignment and discuss overall career aspirations.

Portfolio Review Tips:

• Storytelling: Structure your case studies as narratives. Clearly define the problem, your role, the process you followed, the challenges you faced, your solutions, and the measurable impact.

• Process Focus: Emphasize your thought process. What questions did you ask? What assumptions did you make? How did you validate them? Showcase your ability to adapt your process based on project needs.

• Visual Clarity: Ensure your portfolio is visually appealing, easy to navigate, and clearly showcases your design skills (wireframes, mockups, prototypes).

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs. This is crucial for roles focused on business outcomes.

• Tailor to The Home Depot: If possible, highlight projects that demonstrate experience in retail, e-commerce, or large-scale enterprise applications. Show an understanding of their customer base and business objectives.

Challenge Preparation:

• Understand the Scope: If given a design challenge, clarify the objectives, constraints, and desired deliverables.

• Time Management: Allocate your time wisely between research, ideation, design, and presentation preparation.

• Articulate Decisions: Be prepared to explain the rationale behind every design decision, linking it back to user needs and business goals.

• Practice Presentation: Rehearse your presentation to ensure it is concise, engaging, and effectively communicates your process and solutions.

📝 Enhancement Note: The interview process is designed to assess not just design skills but also the candidate's ability to function within a corporate, cross-functional, and agile environment. The portfolio review is a critical component, requiring candidates to demonstrate a well-defined design process and measurable impact.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD (candidates should highlight proficiency in at least one, ideally Figma given its industry prevalence).

• Wireframing & Flow Mapping: Tools like Balsamiq, Miro, or integrated features within primary design suites.

• Collaboration Platforms: Slack, Microsoft Teams for daily communication and cross-functional interaction.

• Project Management: Jira, Asana, Trello for tracking tasks within agile sprints.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics for understanding user behavior on digital platforms.

• Data Visualization: Tableau, Power BI for presenting data insights to stakeholders.

• User Feedback Platforms: Tools for collecting surveys, reviews, and direct feedback.

CRM & Automation:

• While not directly managed by UX, understanding how designs interact with CRM systems (e.g., Salesforce) and automation workflows is beneficial for context.

📝 Enhancement Note: Proficiency with modern design and prototyping tools like Figma is essential. An understanding of how UX designs integrate with analytics, reporting, and underlying business systems is also increasingly important for mid-level designers to demonstrate strategic thinking.

👥 Team Culture & Values

Operations Values:

The Home Depot's culture often emphasizes:

• Customer Focus: A deep commitment to understanding and serving the needs of both DIY and Pro customers.

• Action Orientation: A bias for action and getting things done efficiently.

• Collaboration: Working together across departments to achieve common goals.

• Respect: Valuing diverse perspectives and treating everyone with dignity.

• Innovation: Encouraging new ideas and continuous improvement to stay ahead in the retail landscape.

• Data-Driven Decisions: Using data and insights to guide strategy and execution.

Collaboration Style:

• Cross-functional Integration: UX designers are integrated into product teams, working daily with Product Managers and Engineers.

• Feedback Culture: Openness to constructive criticism and feedback during design reviews and team meetings.

• Knowledge Sharing: Encouraging team members to share learnings, best practices, and insights through informal discussions, presentations, or documentation.

• Agile Cadence: Collaboration follows agile ceremonies like daily stand-ups, sprint planning, and retrospectives.

📝 Enhancement Note: The company's values translate into a work environment where designers are expected to be proactive, customer-centric, and team-oriented. The emphasis on "action" and "collaboration" aligns well with the fast-paced nature of retail and agile development.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Navigating the inherent tension between creating ideal user experiences and meeting immediate business objectives, especially in a large retail organization with diverse stakeholder interests.

• Scaling Designs: Ensuring designs are scalable across various platforms (web, mobile, in-store kiosks) and adaptable to future business needs.

• Legacy Systems Integration: Potentially working with or designing for older systems that may impose technical constraints.

• Pace of Retail: Keeping up with the rapid evolution of retail trends and customer expectations in a competitive market.

Learning & Development Opportunities:

• Formal Training: Access to The Home Depot's Learning & Development programs, which may include courses on design software, UX methodologies, leadership, and business acumen.

• Mentorship: Opportunities to learn from senior designers, UX managers, and leaders within the organization.

• Industry Exposure: Potential for attending industry conferences (e.g., UXPA, Nielsen Norman Group) or participating in internal workshops to stay current with UX trends.

• Cross-functional Exposure: Gaining deeper understanding of business operations, product strategy, and engineering challenges through close collaboration.

📝 Enhancement Note: The challenges are typical for a large enterprise retail environment, emphasizing the need for adaptable and strategic designers. The growth opportunities highlight The Home Depot's commitment to employee development and continuous learning.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing stakeholder needs with user needs. How did you resolve it?"

• "How do you approach understanding the business goals of a feature or product before starting the design process?"

• "Walk me through your process for gathering and synthesizing user feedback to inform design iterations."

• "How do you stay updated on the latest UX trends and technologies, and how do you apply them to your work?" Company & Culture Questions:

• "What interests you about The Home Depot and our mission?"

• "How do you contribute to a collaborative team environment?"

• "Describe a situation where you had to influence others to adopt your design recommendations."

• "How do you see UX design contributing to The Home Depot's success in the retail industry?" Portfolio Presentation Strategy:

• Prioritize Impact: Focus on 2-3 of your strongest case studies that best demonstrate your process, problem-solving skills, and impact.

• Tell a Story: Frame each case study as a narrative with a clear beginning (problem/goal), middle (your process/solutions), and end (results/impact).

• Be Concise: Respect the interviewer's time. Clearly articulate your contributions and the outcomes.

• Be Prepared for Deep Dives: Anticipate questions about specific design decisions, challenges, and alternatives you considered.

• Highlight Collaboration: Emphasize how you worked with others and the outcomes of that collaboration.

📝 Enhancement Note: Interviewers will be looking for a candidate who can clearly articulate their design process, demonstrate strategic thinking, showcase measurable impact, and fit within The Home Depot's collaborative, customer-focused culture.

📌 Application Steps

To apply for this UX Designer II position:

• Submit your application through The Home Depot's career portal via the provided URL.

• Portfolio Customization: Ensure your portfolio is readily accessible and tailored to highlight relevant retail or enterprise UX projects. Focus on case studies that showcase your problem-solving process and measurable results.

• Resume Optimization: Update your resume to clearly articulate your experience with UX design principles, agile methodologies, and cross-functional collaboration. Use keywords from the job description and quantify achievements where possible.

• Interview Preparation: Practice articulating your design process, methodologies, and the impact of your work. Prepare to discuss specific examples that align with the responsibilities and challenges outlined in this description.

• Company Research: Familiarize yourself with The Home Depot's current initiatives, brand, and customer base. Understand their position in the retail market and how UX contributes to their overall strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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