UX Designer I

📍 Job Overview

Job Title: UX Designer I

Company: Aflac, Incorporated

Location: Remote (Continental US)

Job Type: Full-Time

Category: User Experience (UX) Design / Digital Services

Date Posted: August 11, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: Fully Remote

🚀 Role Summary

• This entry-level UX Designer role focuses on contributing to the design and development of user interfaces and digital experiences within Aflac's Digital Services division.

• The position requires a foundational understanding of UX principles, design tools, and user research methodologies to support the creation of intuitive and effective digital products.

• Key responsibilities include assisting in the creation of wireframes, user flows, and prototypes, while collaborating with a team to ensure designs align with brand and accessibility standards.

• This role is ideal for an aspiring UX professional looking to gain practical experience in a large, established financial services organization.

📝 Enhancement Note: The "UX Designer I" title and 0-2 years of experience clearly indicate an entry-level position. The "Digital Services" division suggests a focus on customer-facing digital platforms and internal tools. The remote nature within the continental US offers flexibility.

📈 Primary Responsibilities

• Assist in the design of user interfaces and page elements, ensuring alignment with Aflac's brand guidelines and established digital design standards.

• Develop and deliver design artifacts, including sketches, design comps, wireframes, user flows, and interactive prototypes, to visually represent user experiences for products, services, or applications.

• Conduct foundational user research, market analysis, and competitive analysis to gather insights that inform and validate design decisions.

• Utilize user personas, journey maps, and other UX artifacts to guide the creation of effective and user-centered design solutions.

• Participate in experience design activities, employing appropriate tools, methods, and processes to achieve project objectives.

• Support the evaluation of digital designs, ensuring adherence to design, branding, and accessibility guidelines.

• Engage in the ideation and testing of design concepts and solutions to mitigate risks and assess desirability and usability.

• Contribute to the UX Practice by supporting updates to the Design System and Content Management System as required.

• Perform other duties as assigned to support the Digital Services team and broader organizational goals.

📝 Enhancement Note: The responsibilities emphasize a supportive and collaborative role, typical for an entry-level designer. The mention of "Design System" and "Content Management System" points to a structured design environment with established guidelines and tools.

🎓 Skills & Qualifications

Education: Bachelor's Degree in Design, Marketing, Computer Science, or a related field; or an equivalent combination of education and experience.

Experience: 0-2+ years of related work experience in UX design.

Required Skills:

• Familiarity with fundamental design principles, including color theory, typography, and layout.

• Basic proficiency in design tools such as Sketch, Figma, Adobe XD, or similar industry-standard software.

• Understanding of basic user research methods, including surveys, interviews, and usability testing.

• Ability to create simple user personas and user journey maps to represent user needs and behaviors.

• Experience creating low-fidelity wireframes and basic interactive prototypes to communicate design concepts.

• Understanding of the role and importance of wireframes and prototypes within the overall design process.

• Basic communication skills for articulating design decisions and presenting work effectively.

• Familiarity with accessibility guidelines to ensure inclusive design practices. Preferred Skills:

• Experience with AI tools such as Claude, CoPilot, and ChatGPT.

• Experience with supporting Design Systems and Content Management Systems.

• Familiarity with market or competitive analysis techniques.

📝 Enhancement Note: The "0-2+ years" experience range and the "basic proficiency" requirements clearly define this as an entry-level role. The emphasis on fundamental principles and common design tools (Sketch, Figma, Adobe XD) are standard for junior UX designers. The inclusion of AI tools as a plus suggests a forward-thinking approach within the Digital Services division.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate foundational understanding of design principles through visual examples.

• Showcase proficiency in at least one industry-standard design tool (e.g., Figma, Sketch, Adobe XD) through project examples.

• Include examples of wireframes and low-fidelity prototypes to illustrate the design process.

• Present user research artifacts, such as personas or journey maps, to show user-centered thinking.

• Highlight any contributions to design systems or style guides. Process Documentation:

• Explain the process used to create wireframes and prototypes, detailing the steps from ideation to final output.

• Describe how user research was conducted and how insights were translated into design decisions.

• Illustrate the workflow for collaborating with team members or stakeholders on design projects.

• Document how design decisions were communicated and justified.

📝 Enhancement Note: For an entry-level UX role, the portfolio should focus on demonstrating foundational skills and understanding of the UX process, rather than extensive project ownership or complex problem-solving. The emphasis is on showing how they approach design and research, even for smaller projects.

💵 Compensation & Benefits

Salary Range: $75,000 - $95,000 annually.

Benefits:

• Health & Wellness: Comprehensive medical, dental, and vision coverage; prescription drug coverage; health care flexible spending accounts; and dependent care flexible spending accounts.

• Supplemental Insurance: Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity) offered at no cost to the employee.

• Retirement & Investment: 401(k) plans and an opportunity to purchase company stock.

• Financial Incentives: Annual bonuses.

• Time Off: 11 paid holidays, up to 20 days of Paid Time Off (PTO) annually, and state-mandated sick leave (accrual varies by state, e.g., Washington employees accrue 1 hour per 40 hours worked).

• Leave of Absence: Eligibility for other leaves of absence as needed, complying with all applicable state and local laws (e.g., sick and safe leave, adoption and parental leave).

Working Hours: 40 hours per week.

📝 Enhancement Note: The salary range provided is specific to this role. Aflac's compensation philosophy aims for growth potential, meaning hires are typically not at the top of the range. The benefits package is robust, with unique Aflac supplemental policies offered at no cost, which is a significant differentiator. The PTO and holiday structure is also competitive.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Insurance. Aflac is a leading provider of supplemental insurance, known for its strong brand recognition and customer-centric approach. The "Digital Services" division is focused on modernizing customer interactions and internal processes through technology.

Company Size: Aflac is a large, established corporation, indicating a structured environment with established processes, potential for cross-functional collaboration, and opportunities for career development within a stable organization.

Founded: Founded in 1955, Aflac has a long history, suggesting a culture that balances tradition with innovation, particularly within its digital transformation efforts.

Team Structure:

• The UX Designer I will likely be part of the Digital Services division, within a broader UX/Design team. This team may include other UX Designers, UI Designers, UX Researchers, and potentially Product Managers.

• The reporting structure will likely be to a UX Manager or Director within Digital Services.

• Collaboration will be essential with product managers, developers, marketers, and potentially business analysts to translate business needs into user-centered digital solutions. Methodology:

• The Digital Services division likely employs agile methodologies for software development and design.

• Emphasis will be placed on data-driven design, utilizing user research and analytics to inform decisions.

• Process optimization and efficiency will be key, especially given the role's support for design systems and content management.

Company Website: https://www.aflac.com/

📝 Enhancement Note: Aflac's long history and position in the financial services sector suggest a company culture that values integrity, stability, and customer service, which likely extends to its digital product development. The "Digital Services" division implies a focus on innovation and modernizing customer experiences.

📈 Career & Growth Analysis

Operations Career Level: This "UX Designer I" position represents an entry-level role within the UX/Design career path. It is designed for individuals with foundational knowledge and a desire to learn and grow their practical skills in user experience design.

Reporting Structure: The UX Designer I will report to a manager or director within the Digital Services division, likely overseeing UX/UI functions. This provides direct mentorship and guidance from experienced professionals.

Operations Impact: While an entry-level role, the UX Designer I's work directly influences the usability and effectiveness of Aflac's digital products and services. By contributing to intuitive designs, this role helps improve customer satisfaction, engagement, and operational efficiency for digital interactions, ultimately supporting Aflac's business objectives.

Growth Opportunities:

• Skill Development: Progress from foundational UX principles to more advanced techniques in user research, interaction design, and prototyping. Opportunities to deepen expertise in specific design tools and methodologies.

• Career Progression: Potential to advance to UX Designer II, Senior UX Designer, or specialized roles like UX Researcher or Interaction Designer, based on performance and skill development.

• Learning & Specialization: Gain exposure to various Aflac digital platforms and products, potentially leading to specialization in areas like customer portals, mobile applications, or internal tools. The mention of AI tools also suggests potential growth in exploring AI-assisted design.

📝 Enhancement Note: The "I" designation in "UX Designer I" clearly signifies an entry-level role. Growth opportunities will likely involve increasing responsibility, project complexity, and a deepening of specialized UX skills within Aflac's established digital framework.

🌐 Work Environment

Office Type: This is a fully remote role, allowing employees to work from their homes within the continental United States. Aflac notes that occasional office visits may be requested based on business needs, with advance notice.

Office Location(s): While the role is remote, the primary derived location for Aflac headquarters is Columbus, Georgia. Remote employees are expected to be located within the continental US.

Workspace Context:

• The remote nature fosters autonomy and flexibility, allowing designers to create their ideal work environment.

• Collaboration will primarily occur through digital channels (e.g., video conferencing, chat, collaborative design tools), requiring strong virtual communication skills.

• Access to Aflac's digital tools, design systems, and collaboration platforms will be provided to facilitate remote work.

Work Schedule: The standard work schedule is 40 hours per week. While remote, maintaining consistent availability during core business hours for team collaboration and meetings is expected.

📝 Enhancement Note: The explicit mention of "continental US" for remote work provides geographic clarity. The note about occasional office visits is standard for remote roles and indicates a hybrid-flexible approach when necessary.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess foundational UX skills and experience against the job requirements.

• Hiring Manager Interview: A conversation with Alisha Hargrove (Recruiter) or the hiring manager to discuss your background, career aspirations, and understanding of UX principles.

• Skills Assessment/Portfolio Review: A more in-depth session where you will present your portfolio. Expect to discuss specific projects, your design process, problem-solving approach, and how you incorporated user feedback or research. This may include a small design exercise or case study discussion.

• Team/Cross-Functional Interview: Potentially an interview with team members (developers, product managers) to assess your collaboration style and ability to work within a team environment.

• Final Interview: May involve a senior leader to discuss cultural fit and overall alignment with Aflac's values and goals.

Portfolio Review Tips:

• Curate Select Projects: Focus on 2-4 projects that best showcase your foundational UX skills, wireframing, prototyping, and basic research understanding. Prioritize quality over quantity.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the tools you used, the decisions you made, and the outcome or learnings.

• Highlight Process: Emphasize your understanding of the UX process, from research and ideation to wireframing and prototyping. Show your thought process, not just the final visuals.

• Demonstrate Tool Proficiency: Be ready to discuss your experience with specific design tools (Figma, Sketch, Adobe XD) and how you leveraged them.

• Address Entry-Level Scope: For entry-level roles, it's acceptable to showcase academic projects, personal projects, or contributions to larger team projects where your specific role is clear.

Challenge Preparation:

• Be prepared for questions about fundamental design principles, common UX methodologies, and your understanding of the UX design lifecycle.

• Practice articulating your design decisions clearly and concisely.

• Familiarize yourself with Aflac's digital presence to understand their current user experience and brand.

📝 Enhancement Note: For an entry-level role, the portfolio review will heavily emphasize understanding the process and foundational skills rather than extensive experience or leadership. The interview process is likely structured to assess potential and learning aptitude.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Figma, Sketch, Adobe XD (proficiency in at least one required).

• Collaboration Tools: Microsoft Teams, Slack, or similar for communication.

• Project Management Tools: Jira, Asana, Trello, or similar for task tracking.

Analytics & Reporting:

• Familiarity with analytics concepts, though direct experience with specific tools like Google Analytics or Adobe Analytics might be a plus rather than a requirement for this level. CRM & Automation:

• While not directly a UX design tool, understanding how UX designs integrate with CRM systems (like Salesforce, though not mentioned) or customer-facing platforms is beneficial. Emerging Technologies:

• AI Tools: Claude, CoPilot, ChatGPT (preferred). This indicates Aflac's interest in leveraging AI in design workflows.

• Design Systems: Experience with or understanding of design system principles and components.

• Content Management Systems (CMS): Support for updates within CMS platforms.

📝 Enhancement Note: The primary focus is on core UX design tools. The inclusion of AI tools as a preferred skill suggests an interest in candidates who are forward-thinking and open to exploring new technologies in the design process.

👥 Team Culture & Values

Operations Values:

• Acting with Integrity: Upholding ethical standards in design and business practices.

• Communicating Effectively: Clear, concise, and transparent communication with team members and stakeholders.

• Pursuing Self-Development: A commitment to continuous learning and skill enhancement in UX design and related fields.

• Serving Customers: A focus on creating user experiences that meet customer needs and enhance satisfaction.

• Supporting Change: Adaptability and a willingness to embrace new processes, technologies, and design directions.

• Supporting Organizational Goals: Aligning design efforts with Aflac's broader business objectives.

• Working with Diverse Populations: Designing inclusive experiences that cater to a wide range of users.

Collaboration Style:

• Team-Oriented: The role involves assisting as part of a team, suggesting a collaborative environment where designers work together and support each other.

• Cross-Functional Integration: Close collaboration with product managers, developers, and potentially marketing teams is expected to bring designs to life.

• Feedback-Driven: A culture that values constructive feedback on designs to improve outcomes and foster growth.

📝 Enhancement Note: Aflac's stated company values provide a strong framework for understanding the expected behaviors and work ethic of employees, including UX designers. The emphasis on customer service and integrity is particularly relevant for a company in the insurance sector.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging the Gap: As an entry-level designer, a key challenge will be translating theoretical knowledge into practical, impactful design solutions within a corporate environment.

• Navigating Established Systems: Learning and contributing to Aflac's existing design systems and content management workflows will require attention to detail and adherence to established standards.

• Balancing User Needs and Business Goals: Effectively advocating for user needs while aligning with Aflac's business objectives and technical constraints.

• Remote Collaboration: Mastering effective communication and collaboration techniques within a remote team setting.

Learning & Development Opportunities:

• Mentorship: Direct guidance from experienced UX professionals within the Digital Services team.

• Skill Expansion: Opportunities to deepen expertise in wireframing, prototyping, user research, and design tools.

• Exposure to Enterprise Design: Gaining experience in designing for a large-scale financial services organization, understanding its unique user base and regulatory environment.

• AI in Design Exploration: The preferred skill in AI tools provides an avenue to explore innovative design approaches.

📝 Enhancement Note: The challenges are framed to highlight areas where an entry-level candidate can demonstrate growth and learning potential. The opportunities focus on skill development and gaining valuable experience in a corporate setting.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for creating a wireframe for a new feature." (Focus on steps, tools, and rationale).

• "How would you approach user research for a mobile banking app feature, given limited resources?" (Highlight resourcefulness and understanding of basic methods).

• "Walk me through a project in your portfolio where you used user personas or journey maps." (Explain how these artifacts informed your design decisions).

• "How do you ensure your designs are accessible and align with brand guidelines?" (Demonstrate awareness of standards). Company & Culture Questions:

• "What interests you about Aflac and our Digital Services division?" (Research Aflac's mission, recent digital initiatives).

• "How do you handle constructive criticism on your designs?" (Emphasize openness to feedback and collaboration).

• "Describe a time you had to communicate a design decision to someone who didn't have a design background." (Focus on clarity and persuasive communication). Portfolio Presentation Strategy:

• Start with Context: Briefly introduce the project, its goals, and your specific role.

• Show, Don't Just Tell: Walk through your artifacts (sketches, wireframes, prototypes) explaining your thought process at each stage.

• Explain "Why": Articulate the reasoning behind your design choices, linking them to user needs or research findings.

• Highlight Learnings: Even for academic projects, discuss what you learned and how you would approach it differently next time.

• Be Concise: Keep your presentation focused and within the allotted time.

📝 Enhancement Note: Interview preparation should focus on demonstrating foundational knowledge, a clear design process, and a willingness to learn, aligning with the entry-level nature of the role.

📌 Application Steps

To apply for this UX Designer I position:

• Submit your application through the Aflac careers portal using the provided link.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating foundational UX principles, wireframing, prototyping, and basic user research. Showcase your proficiency with tools like Figma or Sketch.

• Resume Optimization: Ensure your resume clearly lists relevant skills, education, and any experience (including academic or personal projects) that aligns with the job description, using keywords like "UX Design," "wireframing," "prototyping," and "user research."

• Interview Preparation: Practice articulating your design process and rationale for key projects. Prepare to discuss your understanding of fundamental design principles and how you approach user-centered design.

• Company Research: Familiarize yourself with Aflac's mission, values, and their current digital offerings to demonstrate your interest and cultural fit. Understand their position in the financial services industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.