UX Designer

📍 Job Overview

Job Title: UX Designer

Company: OSF HealthCare

Location: Peoria, Illinois, United States

Job Type: Full-Time

Category: User Experience (UX) Design / Digital Product Design

Date Posted: August 19, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Design and implement intuitive and engaging user experiences for OSF HealthCare's digital platforms, focusing on user-centric design principles and a deep understanding of user behavior.

• Develop comprehensive user journey maps, wireframes, prototypes, and high-fidelity mockups to translate complex requirements into seamless digital interactions.

• Collaborate closely with cross-functional teams, including product managers, developers, and marketing specialists, to ensure the successful integration of UX/UI designs throughout the product lifecycle.

• Conduct and leverage UX research, usability testing, and data analysis to inform design decisions and drive continuous improvement in digital product offerings.

• Maintain a strong balance between strategic vision for user experience and tactical execution to deliver high-quality, user-friendly digital solutions within a healthcare context.

📝 Enhancement Note: The role of UX Designer at OSF HealthCare is positioned as a mid-level position requiring a blend of creative design skills and strategic thinking within the healthcare industry. The emphasis on "customized experiences for the digital user" and "producing high-quality solutions through flow diagrams, graphic designs, storyboards and site maps" indicates a hands-on design role with significant responsibility for the end-to-end user journey. The mention of "design thinking process and agile development" highlights the need for adaptable and collaborative design methodologies.

📈 Primary Responsibilities

• Conceptualize and design user flows, wireframes, mockups, and prototypes for new and existing digital products and features, ensuring alignment with user needs and business objectives.

• Conduct user research, including interviews, surveys, and usability testing, to gather insights into user behaviors, pain points, and preferences within the healthcare ecosystem.

• Translate research findings and user feedback into actionable design recommendations and iterate on designs based on testing results and stakeholder input.

• Collaborate with product managers and stakeholders to define project scope, requirements, and design specifications, ensuring a clear understanding of user needs and business goals.

• Work closely with development teams to ensure accurate implementation of UX/UI designs, providing design assets and guidance throughout the development process.

• Create and maintain design documentation, including style guides, pattern libraries, and design specifications, to ensure consistency and scalability across digital platforms.

• Stay abreast of the latest UX/UI design trends, best practices, and emerging technologies, particularly within the healthcare sector, and apply this knowledge to enhance user experiences.

• Advocate for the user throughout the product development lifecycle, ensuring that design decisions are driven by user needs and contribute to a positive overall user experience.

📝 Enhancement Note: While the provided description is concise, the responsibilities are inferred from the core function of a UX Designer within a large healthcare organization. The emphasis on "customized experiences," "high-quality solutions," and "guidance on UX research techniques and testing activities" strongly suggests a need for end-to-end design ownership, user advocacy, and a data-informed approach to design.

🎓 Skills & Qualifications

Education:

• Bachelor’s Degree in Graphic Design, UX Design, Human-Computer Interaction (HCI), or a closely related field. Experience:

• Minimum of 3 years of professional experience in UX design, UI design, graphic design, or digital product design.

• Demonstrated experience working within the design thinking process and agile development methodologies.

• Experience in the healthcare industry or with healthcare-related digital products is highly preferred. Required Skills:

• Proficiency in industry-standard UX/UI design tools such as Figma, Sketch, or Adobe XD.

• Expertise with Adobe Creative Suite, including InDesign, Illustrator, Photoshop, and Acrobat.

• Strong understanding of user-centered design principles, interaction design, and information architecture.

• Ability to create detailed flow diagrams, storyboards, wireframes, and interactive prototypes.

• Experience conducting and interpreting UX research and usability testing.

• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design rationale effectively.

• Proven ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment.

• Highly organized with exceptional attention to detail and a commitment to producing polished, high-quality work.

• Strategic vision with the capability for tactical execution. Preferred Skills:

• 5 years of experience in graphic design, UX design, digital media, or agency work.

• Experience utilizing digital analytics and reporting tools (e.g., Google Analytics, Adobe Analytics) to inform design decisions.

• Familiarity with web accessibility standards (e.g., WCAG).

• Digital marketing certification.

• Exposure to healthcare marketing or patient engagement platforms.

• Experience with Creatopy or similar digital ad creation tools.

📝 Enhancement Note: The required experience level is explicitly stated as 3 years, with a preferred level of 5 years. The required tools are also clearly listed, with Figma or Sketch being preferred over Adobe XD, though XD is also acceptable. The combination of "strategic vision and tactical execution" points to a need for designers who can think big picture while also executing detailed design work.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a range of UX/UI design projects, demonstrating a strong understanding of user-centered design principles and problem-solving capabilities.

• Projects should highlight end-to-end design process, from initial research and ideation to final design implementation and iteration.

• Include examples of wireframes, user flows, interactive prototypes, and high-fidelity mockups.

• Showcase experience with design thinking methodologies and agile development environments.

• Demonstrate ability to translate user research and data insights into tangible design solutions. Process Documentation:

• Examples of how you have documented design processes, including user journey mapping, persona development, and usability testing protocols.

• Evidence of creating and maintaining design systems, style guides, or component libraries to ensure consistency and scalability.

• Case studies that detail the problem, your design process, the solutions implemented, and the measurable impact or outcomes achieved.

• Documentation of collaboration with cross-functional teams (e.g., product managers, developers) throughout the design lifecycle.

📝 Enhancement Note: While not explicitly stated in the raw input, a strong portfolio is a standard requirement for UX Designer roles. This section infers typical expectations for a UX portfolio, emphasizing the process, tools, and outcomes that hiring managers look for to assess a candidate's capabilities in user-centered design and product development within an organizational context.

💵 Compensation & Benefits

Salary Range: $41.65 - $49.00 per hour (approximately $86,628 - $101,920 annually, assuming a 40-hour work week).

Benefits:

• Comprehensive benefits package, designed to support the "whole person."

• Competitive compensation structure.

• Recognition programs to acknowledge contributions and achievements.

• Well-being offerings focused on holistic health and personal development.

• Specific details on health insurance, retirement plans, paid time off, and other benefits can be found on the OSF HealthCare careers page. Working Hours:

• Standard full-time work week of 40 hours.

• The role is on-site, requiring presence at the Peoria, Illinois location during core business hours.

• Flexibility may be available within the standard work week, subject to team and project needs.

📝 Enhancement Note: The provided salary range is $41.65 - $49.00/hour. This is converted to an annual range assuming a standard 40-hour work week. The benefits listed are directly from the "Total Rewards" section of the job description, emphasizing a holistic approach to employee well-being. The work arrangement is explicitly stated as on-site.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Services / Integrated Health System. OSF HealthCare operates as a large, integrated health system, providing a wide range of medical services across Illinois and beyond. This industry context means the UX Designer will be working on products and services that directly impact patient care, health outcomes, and the overall patient experience, often requiring a high degree of sensitivity, compliance, and data privacy.

Company Size: OSF HealthCare is a large organization, employing thousands of individuals. This implies a structured environment with established processes, a diverse range of departments, and opportunities for collaboration across many specialized teams. For operations professionals, this means potential for structured career paths, but also a need to navigate larger organizational systems and processes.

Founded: Founded in 1896, OSF HealthCare has a long-standing history and a deep-rooted mission. This legacy suggests a culture that values tradition and stability, potentially balanced with a forward-looking approach to innovation in healthcare delivery and technology.

Team Structure:

• The UX Designer will likely be part of a digital product or IT department, potentially within a broader marketing or innovation team.

• The team structure is expected to be collaborative, involving product managers, developers, other designers, and potentially researchers.

• Reporting will likely be to a UX Manager, Design Lead, or Director of Digital Product.

• Cross-functional collaboration is essential, requiring interaction with clinical staff, administrative departments, and business stakeholders to understand diverse needs and ensure the usability of healthcare solutions. Methodology:

• Emphasis on the "design thinking process and agile development" indicates a methodology that prioritizes iterative design, user feedback loops, and rapid prototyping.

• Data analysis and UX research are key components, suggesting a data-driven approach to design decisions.

• The goal is to produce "high-quality solutions" that are both user-friendly and meet business objectives within the healthcare context.

Company Website: https://www.osfcareers.org/

📝 Enhancement Note: Information about company size, founding, and industry is derived from typical knowledge of large healthcare systems and the provided company URL. The team structure and methodology are inferred based on standard practices for UX roles within such organizations and the explicit mention of design thinking and agile development.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Mid-Level UX Designer (2-5 years of experience). It requires independent contribution to design projects, proficiency in core UX/UI tools and methodologies, and the ability to manage multiple tasks. The designer is expected to contribute to both strategic design thinking and tactical execution.

Reporting Structure: The UX Designer will likely report to a Design Lead, UX Manager, or a Director within the Digital Product or IT division. They will work collaboratively with cross-functional teams, including Product Management, Engineering, and Marketing, to deliver user-centered digital solutions.

Operations Impact: The UX Designer's impact is critical in shaping the digital experience for patients, visitors, and OSF HealthCare's internal "Mission Partners." By creating intuitive and efficient digital tools, the designer directly influences patient satisfaction, adherence to care plans, operational efficiency, and the overall perception of OSF HealthCare's technological capabilities. This role is pivotal in translating complex healthcare needs into user-friendly digital interfaces that support the organization's mission.

Growth Opportunities:

• Specialization: Opportunity to specialize in specific areas of UX, such as user research, interaction design, or information architecture, within the healthcare domain.

• Leadership Development: Progression to Senior UX Designer roles, leading complex projects, mentoring junior designers, and contributing to design strategy.

• Cross-functional Mobility: Potential to move into related roles like Product Management, Digital Strategy, or UI Engineering, leveraging deep understanding of user needs and product development.

• Skill Enhancement: Continuous learning through internal training, workshops, and potentially certifications in UX, digital marketing, or healthcare technology.

📝 Enhancement Note: The "Operations Career Level" and "Reporting Structure" are inferred based on the experience level and typical organizational structures for UX roles. "Operations Impact" is framed around how UX design contributes to the broader operational goals of a healthcare system. "Growth Opportunities" are typical career paths for UX professionals, adapted to a large healthcare organization.

🌐 Work Environment

Office Type: This is an on-site position located in Peoria, Illinois. The work environment is likely within a corporate office setting, potentially in a dedicated design studio or within a collaborative team space.

Office Location(s): The primary work location is 124 SW Adams St, Peoria, Illinois, 61602. This central Peoria location offers accessibility within the city.

Workspace Context:

• Collaborative Environment: The role requires close collaboration with product managers, developers, and other stakeholders, suggesting an open or team-oriented workspace designed to facilitate communication and brainstorming.

• Tools and Technology: Access to necessary design software (Adobe Creative Suite, Figma/Sketch), hardware, and potentially specialized UX research tools.

• Team Interaction: Opportunities for regular team meetings, design critiques, and informal discussions to share ideas and solve design challenges.

• Healthcare Focus: The workspace is part of a leading healthcare system, implying an environment that values patient care, innovation, and professional development.

Work Schedule:

• The standard work schedule is 40 hours per week, Monday through Friday.

• While on-site, there may be some flexibility in daily start and end times, subject to team needs and project deadlines.

• Occasional overtime might be required during critical project phases.

📝 Enhancement Note: The "Office Type" and "Location(s)" are directly provided. "Workspace Context" and "Work Schedule" are inferred based on the on-site requirement, the nature of UX work, and the typical environment of a large corporate healthcare organization.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and design experience.

• Hiring Manager Interview: A conversation focused on your background, experience, and fit with the team and OSF HealthCare's mission.

• Design Challenge/Portfolio Presentation: You will likely be asked to present your portfolio, walking through key projects, your design process, and the rationale behind your decisions. A specific design challenge related to healthcare UX may also be given.

• Team/Stakeholder Interviews: Meetings with potential team members (developers, product managers) and other stakeholders to evaluate collaboration skills and technical understanding.

• Final Interview: A concluding interview, possibly with senior leadership, to confirm suitability for the role and company culture.

Portfolio Review Tips:

• Curate Select Projects: Choose 3-5 of your strongest projects that best showcase your UX/UI skills, problem-solving abilities, and impact.

• Highlight Process: Clearly articulate your design process for each project, emphasizing user research, ideation, prototyping, testing, and iteration.

• Showcase Impact: Quantify the results of your designs whenever possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Tailor to Healthcare: If possible, include projects relevant to healthcare, demonstrating an understanding of the unique challenges and considerations in this industry.

• Prepare for Questions: Be ready to discuss your design choices, how you handled feedback, and challenges you encountered.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with OSF HealthCare's mission, services, and target users. Research common UX challenges in the healthcare sector.

• Practice Design Thinking: Be prepared to outline your approach to a given problem using design thinking principles.

• Articulate Rationale: Clearly explain your decision-making process and justify your design choices with user-centered reasoning and data.

• Focus on Collaboration: Demonstrate how you would work with developers and other stakeholders to bring your design to life.

📝 Enhancement Note: The interview and portfolio review process is standard for UX Designer roles. Specific advice is tailored to emphasize the healthcare context, the importance of showcasing process, and the need for quantifiable results in a portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design: Figma or Sketch (primary preference), Adobe XD (acceptable).

• Graphic Design & Prototyping: Adobe Creative Suite (InDesign, Illustrator, Photoshop, Acrobat).

• Digital Advertising: Creatopy (or similar platforms for ad creation).

Analytics & Reporting:

• Experience with digital analytics tools is preferred, such as Google Analytics or Adobe Analytics, to inform design decisions and measure impact. CRM & Automation:

• While not explicitly listed, familiarity with how UX designs integrate with CRM systems and marketing automation platforms can be beneficial, especially if the role involves patient engagement or marketing-related digital products.

📝 Enhancement Note: The primary tools are explicitly listed in the job description. Analytics and reporting tools are listed as preferred, indicating their importance for a data-informed designer. CRM and automation are inferred as potentially relevant due to the nature of healthcare marketing and patient engagement.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: OSF HealthCare's mission to serve patients and communities with compassion and excellence is likely a core value that influences design decisions.

• User-Centricity: The emphasis on creating "customized experiences for the digital user" points to a strong value placed on understanding and serving user needs.

• Collaboration: The need to work with diverse teams suggests a value for teamwork, open communication, and shared problem-solving.

• Innovation: The pursuit of "high-quality solutions" and adoption of modern methodologies like design thinking implies a value for innovation and continuous improvement.

• Integrity & Professionalism: As a healthcare organization, a commitment to ethical practices, attention to detail, and reliability are paramount.

Collaboration Style:

• Cross-functional Integration: Expect to work closely with product managers, developers, clinical staff, and marketing teams, requiring strong communication and negotiation skills.

• Iterative Design: A collaborative approach to design reviews, feedback sessions, and design sprints is expected, fostering a culture of continuous refinement.

• Knowledge Sharing: Opportunities to share best practices, design patterns, and insights within the design team and across departments to elevate the overall user experience strategy.

📝 Enhancement Note: Company values and collaboration style are inferred from the company's mission in healthcare, the nature of the UX role, and the mention of collaborative methodologies like agile development.

⚡ Challenges & Growth Opportunities

Challenges:

• Healthcare Complexity: Navigating the intricate regulations, privacy concerns (HIPAA), and diverse user needs within the healthcare industry can be challenging.

• Balancing Stakeholder Needs: Reconciling the needs of patients, clinicians, administrators, and the business can require significant negotiation and design compromise.

• Technology Integration: Ensuring seamless integration of UX designs with existing legacy systems or complex new technologies within a large healthcare IT infrastructure.

• Measuring Impact: Quantifying the direct impact of UX improvements on patient outcomes, operational efficiency, and patient satisfaction can be complex.

Learning & Development Opportunities:

• Healthcare UX Specialization: Deepen expertise in user research, patient journey mapping, and designing for specific healthcare needs (e.g., patient portals, telehealth, clinical workflows).

• Advanced Design Tools & Techniques: Master new features in design software, explore emerging prototyping tools, and learn advanced research methodologies.

• Industry Conferences & Certifications: Attend UX or healthcare technology conferences, and pursue relevant certifications to stay current and enhance professional development.

• Mentorship: Benefit from mentorship opportunities with senior designers or leaders within OSF HealthCare to guide career progression.

📝 Enhancement Note: Challenges are identified based on common issues faced by UX professionals in the healthcare sector. Growth opportunities are tailored to career progression within UX and the healthcare industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex UX challenge you faced in a previous role and how you approached it. What was the outcome?" (Focus on your process, problem-solving, and impact.)

• "How do you prioritize design tasks when faced with multiple competing deadlines and stakeholders?" (Highlight your organizational and project management skills.)

• "How do you incorporate user feedback and data analytics into your design process?" (Demonstrate your data-driven and user-centric approach.) Company & Culture Questions:

• "What interests you about OSF HealthCare and our mission?" (Research OSF's mission, values, and recent initiatives.)

• "How do you see your UX design skills contributing to improving patient care and experiences at OSF HealthCare?" (Connect your skills to the healthcare context.)

• "Describe your experience working in an agile development environment. How do you collaborate with developers and product managers?" (Showcase your teamwork and process adherence.) Portfolio Presentation Strategy:

• Tell a Story: For each project, frame it as a narrative: the problem, your role, your process, the solution, and the results.

• Focus on Your Contribution: Clearly articulate what you did on each project, especially if it was a team effort.

• Be Ready for Deep Dives: Anticipate questions about specific design decisions, trade-offs you made, and how you measured success.

• Showcase Iteration: Demonstrate how you iterated on designs based on feedback or testing, showing adaptability and a commitment to improvement.

• Connect to OSF: If possible, draw parallels between your past work and the potential impact you could have at OSF HealthCare.

📝 Enhancement Note: Interview questions are crafted to probe key areas relevant to a UX Designer role, including problem-solving, collaboration, and understanding of the company's mission. Portfolio presentation advice is specific to showcasing UX work effectively.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the OSF HealthCare careers portal at https://www.osfcareers.org.

• Portfolio Customization: Prepare your portfolio to highlight 3-5 of your most relevant UX/UI design projects, emphasizing your process, problem-solving skills, and measurable outcomes, especially any healthcare-related work.

• Resume Optimization: Tailor your resume to clearly articulate your years of experience, proficiency with required tools (Figma, Sketch, Adobe Creative Suite), and experience with design thinking and agile methodologies. Use keywords from the job description.

• Interview Preparation: Practice discussing your portfolio projects, preparing answers to common UX interview questions, and researching OSF HealthCare's mission and values.

• Company Research: Understand OSF HealthCare's role in the healthcare industry, its commitment to patient care, and its digital presence to articulate your interest and alignment during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.