UX Design (TFC) - Unilingual

📍 Job Overview

Job Title: UX Design (TFC) - Unilingual

Company: CNX

Location: Curitiba, Paraná, Brazil

Job Type: Full time

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-08-26

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Focus on delivering exceptional user experiences within the TFC (Technology, Finance, or similar operational division) department.

• Collaborate with cross-functional teams to translate business requirements and user needs into intuitive and engaging digital product designs.

• Contribute to the entire design lifecycle, from user research and wireframing to high-fidelity prototyping and usability testing.

• Ensure design consistency and adherence to established design systems and brand guidelines.

• Actively participate in design critiques and provide constructive feedback to enhance overall design quality.

📝 Enhancement Note: The "TFC" designation is assumed to represent a specific department within CNX, likely involving Technology, Finance, or a similar core operational function. The "Unilingual" requirement strongly suggests a primary need for proficiency in a single language, which, given the company's global presence, is likely English. The "2-5 years" experience level points to a mid-level UX Designer role.

📈 Primary Responsibilities

• Conduct user research, including interviews, surveys, and usability testing, to gather insights into user behaviors, needs, and pain points.

• Develop user personas, journey maps, and information architecture to define user flows and interaction models.

• Create wireframes, mockups, and interactive prototypes to visualize design concepts and user interactions.

• Design intuitive and aesthetically pleasing user interfaces for web and mobile applications, adhering to best practices in UX/UI design.

• Collaborate closely with product managers, engineers, and stakeholders to ensure design feasibility and alignment with project goals.

• Iterate on designs based on user feedback, usability testing results, and stakeholder input.

• Maintain and contribute to design systems, style guides, and component libraries to ensure design consistency across products.

• Advocate for the user throughout the product development process, ensuring that user needs are prioritized.

• Stay up-to-date with the latest UX/UI design trends, tools, and technologies.

📝 Enhancement Note: The core responsibilities have been inferred based on the job title "UX Design" and common industry expectations for a mid-level role. The "TFC" designation has been interpreted as a departmental focus requiring strong UX principles applied to specific business functions.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Psychology, Computer Science, or a related field.

• Equivalent practical experience in UX design will also be considered. Experience:

• 2-5 years of professional experience in User Experience (UX) Design, Product Design, or a related role.

• Proven track record of designing and delivering user-centered digital products. Required Skills:

• Proficiency in UX design principles, methodologies, and best practices.

• Strong understanding of user research techniques, including qualitative and quantitative methods.

• Expertise in creating wireframes, user flows, prototypes, and high-fidelity mockups.

• Proficiency with industry-standard design and prototyping tools such as Figma, Sketch, Adobe XD, InVision, or similar.

• Ability to articulate design decisions and rationale clearly and persuasively.

• Excellent visual design skills with a strong sense of typography, color theory, and layout.

• Familiarity with agile development methodologies and cross-functional team collaboration.

• Strong problem-solving skills and the ability to think critically about user needs and business objectives.

• Unilingual proficiency, with a strong command of the primary language of operations (assumed to be English). Preferred Skills:

• Experience with front-end development concepts (HTML, CSS, JavaScript) to better collaborate with engineers.

• Familiarity with design systems and their implementation.

• Experience conducting usability testing and interpreting results.

• Knowledge of accessibility standards (WCAG).

• Experience working in a large, global organization.

• Portfolio showcasing a range of UX/UI design projects with a focus on user-centered solutions.

📝 Enhancement Note: The "Unilingual" requirement has been interpreted to mean proficiency in a single primary language for business operations, most likely English, given the international nature of CNX. The experience level has been set to 2-5 years based on the AI-derived experience range.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated collection of UX/UI design projects that clearly demonstrate your design process, problem-solving skills, and impact.

• Projects should showcase a range of deliverables, including user research findings, journey maps, wireframes, prototypes, and final UI designs.

• Include case studies that detail the problem statement, your approach, the solutions you designed, and the outcomes or results achieved.

• Highlight your collaboration with cross-functional teams (e.g., product managers, engineers) and how you incorporated their feedback.

• Demonstrate proficiency in at least one major design and prototyping tool (e.g., Figma, Sketch, Adobe XD). Process Documentation:

• Ability to document design decisions, user flows, and interaction specifications clearly and concisely.

• Experience in contributing to or utilizing design systems and style guides for consistent product development.

• Documentation should reflect an understanding of the iterative design process, including feedback loops and revisions.

📝 Enhancement Note: A strong portfolio is paramount for UX roles. This section emphasizes showcasing the entire design process, not just final deliverables, and highlights the need for clear articulation of problem-solving and outcomes.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for mid-level UX Designers in Brazil, particularly in major metropolitan areas like Curitiba, the estimated annual salary range is BRL 70,000 - BRL 120,000. This range can vary based on specific skills, years of experience, and the candidate's negotiation. Benefits:

• Comprehensive health insurance (medical, dental, vision).

• Paid time off, including vacation days, sick leave, and public holidays.

• Retirement savings plan or equivalent benefits.

• Professional development opportunities, including training, workshops, and conference attendance.

• Potential for performance-based bonuses or incentives.

• Employee assistance programs.

• On-site amenities (if applicable). Working Hours:

• Standard full-time work week, typically 40 hours.

• Specific daily schedules may vary but generally align with business hours in Curitiba (e.g., Monday to Friday, 9 AM to 6 PM BRT).

• Potential for some flexibility, subject to team and project needs.

📝 Enhancement Note: Salary figures are estimates based on common Brazilian compensation for mid-level UX roles and should be verified. Benefits are standard for full-time positions in multinational companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Process Outsourcing (BPO), Customer Experience (CX), Technology Services. CNX operates globally, providing a wide range of services to clients across various sectors.

Company Size: CNX is a large, multinational corporation with tens of thousands of employees worldwide. This implies a structured environment with established processes and opportunities for career advancement within a global framework.

Founded: 1997. CNX has a significant history, indicating stability and experience in the BPO and technology services industry.

Team Structure:

• The UX Design team likely operates within a broader Technology or Product Development department.

• Designers may be embedded within specific project teams or work centrally to support multiple initiatives.

• Close collaboration with Product Management, Engineering, and potentially Marketing or Operations teams is expected.

• Reporting lines would typically lead to a UX Design Lead, Manager, or Director. Methodology:

• CNX likely employs a mix of agile and hybrid methodologies to manage projects, adapting to client needs.

• A strong emphasis on data-driven decision-making and process optimization is common in BPO environments.

• User-centered design principles are expected to be integrated into the product development lifecycle.

Company Website: https://www.concentrix.com/

📝 Enhancement Note: CNX's status as a large, global BPO provider suggests a professional, process-oriented culture with significant opportunities for learning and development, particularly within specialized departments like TFC.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-level UX Designer position. It requires independent contribution and problem-solving within defined project scopes, with some guidance from senior designers or leads. The focus is on executing design tasks effectively and contributing to team goals.

Reporting Structure: The UX Designer will likely report to a Senior UX Designer, UX Design Manager, or Head of Design for the TFC division or a specific product line. They will collaborate extensively with Product Managers and Engineering Leads.

Operations Impact: As a UX Designer, the primary impact is on enhancing user satisfaction, improving product usability, and driving user adoption and retention. For CNX, this translates to delivering high-quality digital solutions for clients, which directly affects client satisfaction, operational efficiency, and the company's reputation as a technology and service provider.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like user research, interaction design, visual design, or accessibility.

• Leadership: Progress to Senior UX Designer, Lead UX Designer, or UX Manager roles, taking on more strategic responsibilities and team leadership.

• Cross-functional Mobility: Transition into related roles such as Product Management, UX Research, or UI Engineering, leveraging design expertise.

• Global Mobility: Opportunities to work on international projects or relocate to other CNX offices globally.

📝 Enhancement Note: The growth analysis focuses on typical career progression within a large, established organization like CNX, emphasizing both specialization and leadership paths within the UX discipline.

🌐 Work Environment

Office Type: On-site at the CNX office located at JOSE LOUREIRO, 371, Curitiba. This implies a structured office environment conducive to in-person collaboration.

Office Location(s): Curitiba, Paraná, Brazil. The specific address indicates a central business district location, likely with good access to public transportation and local amenities.

Workspace Context:

• A professional office setting designed for collaboration, with shared workspaces, meeting rooms, and potentially dedicated design labs or studios.

• Access to standard office technology and potentially specialized hardware/software for design work.

• Opportunities for direct interaction with colleagues, fostering a collaborative team dynamic.

• Regular team meetings, brainstorming sessions, and design reviews will be part of the daily routine. Work Schedule:

• Standard full-time hours (e.g., 40 hours per week), typically Monday to Friday.

• The on-site nature requires adherence to the office schedule, but flexibility may be available for specific circumstances, subject to management approval.

📝 Enhancement Note: The on-site requirement is a key differentiator, emphasizing in-person collaboration and integration into the company's physical workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, cultural fit, and interest.

• Portfolio Review: Presentation of design work to a hiring manager or senior designer. Focus on explaining your design process, problem-solving, and impact.

• Technical/Skills Interview: May involve design challenges, whiteboard exercises, or in-depth discussions about UX principles and tools.

• Team/Stakeholder Interviews: Meetings with potential team members (engineers, product managers) and other stakeholders to evaluate collaboration and communication skills.

• Final Interview: May be with a department head or senior leadership for final approval.

Portfolio Review Tips:

• Structure: Organize your portfolio by project, clearly outlining the problem, your role, the process, your solutions, and the outcomes.

• Storytelling: Narrate your design journey. Explain the "why" behind your decisions.

• Visuals: Use high-quality visuals (mockups, prototypes, user flows) to illustrate your work.

• Quantify Impact: Whenever possible, include metrics or data that demonstrate the success of your designs (e.g., increased conversion rates, reduced support tickets, improved user satisfaction scores).

• Tailor: Highlight projects most relevant to CNX's business and the TFC department's focus.

Challenge Preparation:

• Be prepared for potential design challenges that test your problem-solving skills, quick thinking, and ability to apply UX principles under pressure.

• Practice articulating your thought process clearly and concisely.

• If a challenge involves a case study, focus on a user-centered approach and a well-reasoned solution.

📝 Enhancement Note: The interview process is tailored for a UX role, emphasizing portfolio presentation and problem-solving capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision (proficiency in at least one is expected).

• User Research: SurveyMonkey, Typeform, UserTesting.com, Maze, or similar platforms for gathering user feedback and conducting usability tests.

• Collaboration: Jira, Confluence, Trello, Asana for project management and workflow tracking.

• Communication: Slack, Microsoft Teams for day-to-day team communication.

Analytics & Reporting:

• Google Analytics, Adobe Analytics, or similar for understanding user behavior on digital platforms.

• Data visualization tools (e.g., Tableau, Power BI) may be used by analysts to present insights. CRM & Automation:

• While not directly a UX tool, familiarity with CRM systems (e.g., Salesforce) and automation platforms can provide context for user journeys within business processes.

📝 Enhancement Note: This section details the typical software suite a UX Designer would encounter and utilize, emphasizing design tools and collaboration platforms.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs.

• Collaboration: Working effectively with diverse teams to achieve common goals.

• Innovation: Continuously seeking new and better ways to solve problems and improve experiences.

• Excellence: Striving for high-quality design and execution in all aspects of work.

• Data-Driven: Using insights from data and user feedback to inform design decisions.

Collaboration Style:

• Open communication and active listening are encouraged.

• Cross-functional teamwork is essential, requiring designers to work closely with product managers, engineers, and other stakeholders.

• Design reviews and feedback sessions are common, fostering a culture of continuous improvement.

• A proactive approach to sharing knowledge and best practices within the design team.

📝 Enhancement Note: The values are inferred to align with a professional, user-focused, and collaborative environment expected in a company like CNX.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing user needs with business objectives and technical constraints.

• Adapting designs to diverse user groups and varying levels of technical proficiency.

• Ensuring design consistency and scalability across a large portfolio of products and services.

• Staying current with rapidly evolving design tools, technologies, and user expectations.

• Effectively communicating design rationale and gaining buy-in from stakeholders with different priorities. Learning & Development Opportunities:

• Access to internal training programs and workshops on design tools, methodologies, and industry best practices.

• Opportunities to attend external conferences, webinars, and online courses.

• Mentorship from senior designers and opportunities to mentor junior team members.

• Exposure to a wide range of projects and industries, providing diverse learning experiences.

• Potential for certifications in UX/UI design or related fields.

📝 Enhancement Note: Challenges are framed around common UX design hurdles, and growth opportunities are aligned with professional development in a large corporate setting.

💡 Interview Preparation

Strategy Questions:

• "Describe a challenging UX project you worked on. What was the problem, what was your process, and what was the outcome?" (Focus on demonstrating problem-solving, process, and impact).

• "How do you balance user needs with business requirements and technical limitations?" (Prepare to discuss trade-offs and negotiation).

• "Walk us through your design process from initial concept to final delivery for a project in your portfolio." (Be ready to detail each stage and your specific contributions).

• "How do you incorporate user feedback into your designs?" (Illustrate with examples of iteration and adaptation). Company & Culture Questions:

• "Why are you interested in working for CNX and this specific UX role?" (Research CNX's mission, values, and recent projects).

• "How do you approach collaboration with engineers and product managers?" (Emphasize communication and teamwork).

• "What are your thoughts on design systems?" (Discuss their importance for consistency and efficiency). Portfolio Presentation Strategy:

• Conciseness: Focus on 2-3 key projects that best represent your skills and experience.

• Narrative: Tell a compelling story for each project, highlighting your role and contributions.

• Visuals: Use clear, high-quality mockups and prototypes.

• Metrics: Quantify results whenever possible to demonstrate the impact of your design work.

• Q&A: Be prepared to answer detailed questions about your design decisions and processes.

📝 Enhancement Note: Interview preparation focuses on common UX interview themes, emphasizing portfolio walkthroughs, process articulation, and collaboration skills.

📌 Application Steps

To apply for this UX Design position:

• Submit your application through the provided Workday link.

• Prepare your portfolio: Curate 2-3 of your strongest UX/UI design projects, ensuring they clearly showcase your process, problem-solving skills, and impact. Be ready to present and discuss these in detail.

• Tailor your resume: Highlight relevant UX/UI design experience, skills, and tools used. Use keywords from the job description and emphasize achievements with quantifiable results where possible.

• Research CNX: Understand the company's mission, values, and the types of services they offer, particularly within the TFC domain. This will help you tailor your responses and demonstrate genuine interest.

• Practice your pitch: Be ready to articulate your design philosophy, your approach to user-centered design, and your collaborative working style.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.