User Experience (UX) Manager for Commercial Space Infrastructures

📍 Job Overview

Job Title: User Experience (UX) Manager for Commercial Space Infrastructures

Company: Thales Alenia Space

Location: Torino, Piedmont, Italy

Job Type: Full-Time

Category: Revenue Operations / GTM Strategy (with a unique UX focus)

Date Posted: May 29, 2026

Experience Level: 10-16 Years (Senior/Managerial)

Remote Status: Hybrid

🚀 Role Summary

• Strategic Customer Translation: Acts as the critical interface between diverse customer segments (pharmaceuticals, biotech, chemistry, agrifood) and the Thales Alenia Space (TAS) engineering and infrastructure teams. This involves translating complex scientific and user needs into actionable engineering requirements and vice-versa, ensuring seamless integration of payloads and experiments into space infrastructure.

• Market Intelligence & Scouting: Proactively identifies and scouts new prospect customers and users within assigned market segments, maintaining a comprehensive database of interested parties and gathering market demand signals. This role is pivotal in understanding market trends and identifying growth opportunities for in-space utilization.

• User Experience Advocacy: Championing user-centered design principles, this role ensures the "voice of the user" is heard throughout the design and development lifecycle of space infrastructure. The UX Manager is responsible for defining and advocating for desired user experiences that align with both customer objectives and TAS capabilities.

• Performance & Metric Management: Ideates, proposes, and regularly reports on UX performance metrics and KPIs to measure customer engagement effectiveness, identify areas for continuous improvement, and analyze the impact of work on business objectives. This data-driven approach is crucial for optimizing the customer journey and infrastructure utilization.

📝 Enhancement Note: While the title is "User Experience (UX) Manager," the responsibilities and context strongly align with a GTM (Go-To-Market) Strategy or Commercial Operations role, specifically focused on customer acquisition, market development, and translating market needs into product requirements within the highly specialized commercial space sector. The "UX" aspect here is more about the overall customer journey and successful utilization of space infrastructure rather than traditional digital product UX.

📈 Primary Responsibilities

• Customer Segment Management: Owns and manages one or more specific customer/user segments, acting as the primary point of contact from initial scouting through onboarding and ongoing engagement.

• Requirement Definition & Translation: Translates scientific objectives, desired user experiences, and market demands into precise technical requirements and performance specifications understandable by engineering teams, and conversely, articulates infrastructure capabilities and performance in customer-centric terms.

• Payload Integration Support: Works closely with customers, project managers, and engineering teams to assist in payload definition and ensure seamless integration of customer payloads, experiments, or facilities into the space infrastructure.

• Market Analysis & Trend Monitoring: Maintains an up-to-date overview of market size, trends, and emerging technologies relevant to in-space experimentation and utilization, informing strategic decisions and product development.

• Onboarding & Engagement: Manages the onboarding process for new customers/users and maintains long-term engagement, serving as their key liaison for future communications and feedback.

• Feedback Loop Management: Systematically gathers, analyzes, and disseminates customer feedback to relevant internal stakeholders (engineering, product management, contracts) to drive continuous improvement in both infrastructure design and customer service.

• Cross-Functional Collaboration: Collaborates effectively with Project Management, Contracts, Engineering, and Product Management teams to ensure alignment and successful execution