User Experience (UX) Analyst

📍 Job Overview

Job Title: User Experience (UX) Analyst

Company: IntelliDyne

Location: Remote (Vienna, VA)

Job Type: Full-Time

Category: User Experience (UX) / Accessibility Operations

Date Posted: 2026-08-28

Experience Level: 2-5 Years

Remote Status: Fully Remote

🚀 Role Summary

• This role focuses on enhancing user experience and ensuring accessibility compliance for government digital products.

• The UX Analyst will be instrumental in translating client visions into tangible, user-centered digital solutions.

• Key responsibilities include conducting user research, creating wireframes, and ensuring adherence to Section 508 and WCAG 2.1 standards.

• This position requires a proactive individual with strong problem-solving skills and the ability to manage multiple projects efficiently.

📝 Enhancement Note: While the title is "User Experience (UX) Analyst," the responsibilities heavily lean into operations by ensuring that user experience and accessibility are integrated into the development lifecycle, a critical aspect of GTM and product operations. The emphasis on Section 508 and WCAG 2.1 compliance positions this role within a specialized area of product operations, ensuring usability and legal adherence for government clients.

📈 Primary Responsibilities

• Provide expert input and reporting on user experience and accessibility for all products and solutions, specifically addressing Section 508 and WCAG 2.1 compliance.

• Develop and deliver UX/UD deliverables, including design options, wireframes, and design standards for systems and websites.

• Conduct comprehensive assessments of current systems and work products from a human-centered design perspective, producing detailed reports with suggested remediation measures.

• Ensure user experience and user design participation and review are integrated into all service and system development, enhancement, and operational activities.

• Design and deliver high-fidelity wireframes optimized for a wide range of devices and interfaces, ensuring a seamless user journey.

• Translate clients' product visions into tangible digital experiences through research, conceptualization, sketching, wire-framing, prototyping, and user testing.

• Identify design challenges and devise elegant, simple, and effective solutions that enhance user engagement and task completion.

• Make strategic design decisions for core and new functions/features, validating these decisions through rigorous user research, heuristic analysis, and user testing.

• Efficiently manage and balance multiple projects and project types, ensuring timely delivery of high-quality UX/UD outputs.

• Conduct user research, usability testing, A/B testing, rapid prototyping, and heuristic analysis to inform design decisions and identify areas for improvement.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design thinking and operational execution. The emphasis on "assessing current state," "producing reports," "ensuring participation and review," and "translating visions into tangible experiences" points to a role that operationalizes UX principles within the development and product lifecycle.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree strongly desired.

• UX certifications are strongly preferred. Experience:

• At least 3 years of UX design experience is required. Preference will be given to candidates demonstrating experience designing complex solutions for complete digital environments, regardless of cumulative years of experience.

• Experience with screen readers (e.g., JAWS, NVDA, Microsoft Narrator) to test keyboard navigation, responsive design across devices, and multiple browser brands/versions. Required Skills:

• Proven experience in wire-framing and designing complex digital solutions.

• Firm foundation in user research and usability principles.

• Demonstrated experience planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, and usability/accessibility assessments.

• Proficient in visual and interaction design principles.

• Expertise in Adobe XD and other Adobe Suite products.

• Strong knowledge of Section 508 compliance, WCAG 2.1, and broader accessibility best practices.

• Experience utilizing UX design best practices, with a deep understanding of mobile-first and responsive design methodologies.

• Ability to effectively collaborate with clients to understand detailed requirements and design comprehensive user experiences.

• Strong written and verbal communication skills, with the ability to present ideas clearly to all stakeholder levels, including VIPs.

• Capacity to iterate designs and solutions quickly, efficiently, and intelligently.

• Excellent problem-solving skills, an investigative mentality, and a proactive, courageous attitude.

• Ability to operate with minimal guidance and direction.

• Strong time and project management skills to ensure all deadlines are met.

• Must possess a Public Trust Clearance or higher. Preferred Skills:

• UX certifications.

• Experience with government or Health & Human Services (HHS) agency projects.

• Familiarity with various development methodologies (Agile, Waterfall).

• Experience with user journey mapping and persona development.

📝 Enhancement Note: The qualifications emphasize a blend of technical UX skills and operational competencies. The requirement for a Public Trust clearance and experience with government agencies, alongside a strong foundation in UX, accessibility, and client collaboration, points to a role that bridges creative design with government-sector operational needs.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3 years of UX design experience with a focus on complex digital environments.

• Include case studies demonstrating your process from initial research and ideation through to final design and user testing.

• Highlight projects where you successfully translated client requirements into tangible, user-centered digital experiences.

• Demonstrate proficiency in creating wireframes, high-fidelity mockups, and interactive prototypes using tools like Adobe XD.

• Present examples of how you have ensured Section 508 and WCAG 2.1 compliance in your designs. Process Documentation:

• Provide examples of how you have conducted and documented user research, heuristic analyses, and usability testing.

• Illustrate your approach to translating user feedback and research findings into actionable design improvements.

• Showcase your workflow for iterating on designs based on stakeholder feedback and testing results.

• Detail your methods for ensuring mobile-first and responsive design principles are effectively implemented.

📝 Enhancement Note: The portfolio requirements are crucial for this role, as they directly assess the candidate's ability to operationalize UX principles. Demonstrating a structured design process, a deep understanding of accessibility standards, and the ability to translate complex requirements into user-friendly interfaces are key indicators of success in this operations-focused UX role.

💵 Compensation & Benefits

Salary Range: $80,000 - $105,000 per year.

Benefits:

• IntelliDyne empowers government organizations with innovative, people-first IT solutions, fostering a supportive and inclusive environment.

• Designation as a Top Workplace, indicating a strong employee-focused culture.

• Opportunities for professional development and growth within a mission-aligned organization.

• [Specific benefits such as health insurance, retirement plans, paid time off, etc., would typically be detailed here. Given the lack of explicit information, it's assumed standard professional benefits apply.] Working Hours:

• The role is classified as Exempt, typically implying a standard 40-hour work week, though flexibility may be offered.

• The position requires candidates to be within 1 hour of Vienna, VA, for remote work purposes, suggesting a need for availability during core Eastern Time Zone business hours.

📝 Enhancement Note: The provided salary range is specific and falls within the typical market for a UX Analyst with 2-5 years of experience, especially considering the government sector and required clearance. The emphasis on "people-first IT solutions" and "Top Workplace" designation hints at a supportive work environment that values employee well-being, which is crucial for retention in operations roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services, Government & Public Sector, Software.

Company Size: IntelliDyne is described as a Top Workplace, suggesting a culture that prioritizes employee experience and engagement. While specific employee numbers aren't provided, "Top Workplace" designations often correlate with mid-sized to larger organizations that can invest in employee development and culture initiatives.

Founded: IntelliDyne was founded in 1999. This long-standing presence indicates stability and a deep understanding of the government IT solutions market.

Team Structure:

• The UX Analyst will likely be part of a broader IT solutions or product development team, possibly within a dedicated UX/UI or Digital Transformation group.

• Reporting to a UX Lead, Project Manager, or Director of Digital Services.

• Close collaboration with development teams, project managers, client stakeholders within Health & Human Services, and potentially QA/accessibility specialists. Methodology:

• Emphasizes "mission-aligned services and innovative, people-first IT solutions."

• Focus on delivering quality and value to government clients.

• Fostering an inclusive and supportive environment where employees have a voice and are challenged.

• Likely employs a hybrid approach to project management, potentially incorporating Agile methodologies for development sprints and more structured processes for government contract deliverables.

Company Website: https://www.intellidyne-llc.com/

📝 Enhancement Note: IntelliDyne's focus on government clients and its "Top Workplace" designation suggest a culture that values both mission impact and employee well-being. For an operations role like UX Analyst, this implies a structured yet supportive environment where process adherence is balanced with innovation and user advocacy.

📈 Career & Growth Analysis

Operations Career Level: This UX Analyst role is positioned at an intermediate level, requiring 3+ years of experience. It's a critical operational function within product development, focusing on user-centricity and compliance.

Reporting Structure: The role reports to a management level within the IT solutions or Digital Transformation division, likely a UX Manager or Project Director overseeing government contracts. This structure provides opportunities for mentorship and exposure to senior-level decision-making.

Operations Impact: The UX Analyst's work directly impacts the usability, accessibility, and adoption of digital solutions for government agencies. By ensuring human-centered design and compliance, they contribute to the operational efficiency and effectiveness of client agencies, ultimately affecting public service delivery.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like advanced accessibility testing, UX research methodologies, or government sector UX best practices.

• Leadership: Progress to a Senior UX Analyst or UX Lead role, taking on more complex projects, mentoring junior analysts, and contributing to strategic UX planning.

• Cross-Functional Roles: Transition into Product Management, Project Management, or Business Analysis roles, leveraging their understanding of user needs and system design within broader project contexts.

• Skill Development: Opportunities to gain advanced certifications, attend industry conferences, and learn new UX tools and technologies relevant to government IT solutions.

📝 Enhancement Note: This role offers a clear path for career progression within the operations domain of UX and accessibility, particularly within the stable government contracting sector. The emphasis on compliance and user advocacy provides a unique niche for growth.

🌐 Work Environment

Office Type: This is a fully remote position, requiring candidates to be within 1 hour of Vienna, VA. This setup offers flexibility while still maintaining a connection to a specific geographic hub, potentially for occasional in-person meetings or team events.

Office Location(s): While remote, the "within 1 hour of Vienna, VA" requirement suggests a need for candidates based in the Washington D.C. metropolitan area or surrounding regions, indicating a potential for future hybrid or on-site opportunities if the company's needs evolve.

Workspace Context:

• Remote work environment necessitates strong self-discipline, time management, and communication skills.

• Access to necessary technology and a stable internet connection is assumed.

• Collaboration will primarily be digital, utilizing communication and project management tools.

• The company's "Top Workplace" designation implies a supportive virtual environment that encourages open communication and team cohesion.

Work Schedule: The role is Exempt, implying a standard 40-hour work week. However, flexibility in daily scheduling is often a characteristic of remote roles, allowing for efficient management of tasks and projects around core collaboration hours.

📝 Enhancement Note: The remote-first nature of this role, coupled with the geographic proximity requirement, suggests a modern work environment prioritizing flexibility. For an operations role, this means candidates must be adept at managing their workload independently while maintaining strong virtual collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, interest, and clearance status.

• Technical Interview: Deep dive into UX design principles, accessibility knowledge (Section 508, WCAG 2.1), tool proficiency (Adobe XD), and problem-solving approach. Expect scenario-based questions.

• Portfolio Review: A dedicated session where candidates present their portfolio, walking through case studies, design processes, and demonstrating their impact on user experience and accessibility.

• Hiring Manager Interview: Focus on cultural fit, team collaboration, project management skills, and understanding of government sector requirements.

• Final Interview: Potentially with senior leadership, focusing on strategic thinking and long-term vision.

Portfolio Review Tips:

• Structure: Organize your portfolio with clear case studies, each detailing the problem, your role, the process, solutions, and measurable outcomes (even if qualitative).

• Highlight Compliance: Explicitly showcase projects where you addressed Section 508 and WCAG 2.1 compliance. Detail the specific challenges and how you overcame them.

• Process Focus: Demonstrate your methodology – from user research and wireframing to prototyping and testing. Explain why you made certain design decisions.

• Tool Proficiency: Clearly articulate your expertise with Adobe XD and the Adobe Suite, perhaps demonstrating specific features or workflows.

• Client Collaboration: Include examples of how you gathered requirements, managed feedback, and presented to stakeholders.

Challenge Preparation:

• Be prepared for a potential design challenge or a take-home assignment that requires you to apply UX principles to a given problem, focusing on accessibility and user needs.

• Practice articulating your design rationale clearly and concisely.

• Research IntelliDyne's work, particularly their government sector projects and any publicly available case studies, to tailor your responses.

📝 Enhancement Note: The emphasis on a portfolio review and specific compliance standards (Section 508, WCAG 2.1) indicates that this role is highly operational, requiring candidates to prove their ability to execute and document complex UX processes within a regulated environment.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe XD: Essential for wireframing, prototyping, and visual design. Expect detailed questions and portfolio examples using this tool.

• Adobe Suite (Photoshop, Illustrator): Useful for creating visual assets, icons, and refining designs.

• Screen Readers: Proficiency with JAWS, NVDA, or Microsoft Narrator is required for testing keyboard navigation and accessibility.

• Collaboration Tools: Likely experience with platforms like Slack, Microsoft Teams, Zoom for remote communication and collaboration.

Analytics & Reporting:

• While not explicitly stated as a primary tool for this role, understanding how UX impacts analytics (e.g., conversion rates, task completion times) is beneficial. Familiarity with tools like Google Analytics or similar platforms might be a plus for understanding user behavior data.

• Experience with tools for heuristic analysis and usability testing platforms. CRM & Automation:

• Not directly applicable to this UX role, but understanding how UX integrates with product development and CRM systems can be advantageous for broader GTM alignment.

📝 Enhancement Note: The explicit mention of Adobe XD and screen readers highlights the core technical requirements. A candidate's ability to demonstrate proficiency with these tools and methodologies is critical for operational success in this role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value, driving all design and development decisions to meet end-user needs effectively.

• Accessibility & Compliance: Paramount, especially given the government sector focus. Ensuring inclusivity and adherence to standards like Section 508 and WCAG 2.1 is non-negotiable.

• Innovation: Encouraging creative problem-solving and the development of cutting-edge IT solutions.

• Collaboration: Fostering teamwork across departments and with clients to achieve shared goals.

• Integrity & Trust: Essential for working with government agencies and handling sensitive information, reflected in the Public Trust clearance requirement.

Collaboration Style:

• Cross-functional Integration: Close work with developers, project managers, and clients to ensure UX considerations are embedded throughout the project lifecycle.

• Feedback Loops: Valuing constructive feedback from team members and stakeholders to refine designs and processes.

• Proactive Communication: Encouraging open dialogue, especially regarding user needs, design challenges, and accessibility requirements.

📝 Enhancement Note: IntelliDyne's values emphasize mission impact, innovation, and a people-first approach. For a UX Analyst, this translates to a role where advocating for the user and ensuring compliance are key operational functions, supported by a collaborative and forward-thinking team environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Technical Constraints: Effectively advocating for user experience while working within the technical limitations and requirements of government systems.

• Navigating Complex Compliance Requirements: Staying current with and expertly applying Section 508 and WCAG 2.1 standards across diverse digital products.

• Managing Stakeholder Expectations: Effectively communicating design decisions and research findings to diverse stakeholders with varying levels of technical understanding.

• Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully remote work setting.

Learning & Development Opportunities:

• Advanced Accessibility Certifications: Pursuing certifications like IAAP's CPACC or WAS to deepen expertise in accessibility.

• UX Research Specialization: Developing advanced skills in qualitative and quantitative UX research methodologies.

• Government Sector UX Trends: Staying abreast of evolving UX best practices and technologies within the public sector.

• Mentorship: Opportunities to learn from senior UX professionals and potentially mentor junior team members as experience grows.

📝 Enhancement Note: The challenges highlight the operational complexities of UX within a regulated environment. Growth opportunities are geared towards deepening specialized skills in accessibility and government UX, aligning with the role's strategic importance.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you designed. How did you ensure it met both user needs and accessibility standards (Section 508/WCAG 2.1)?" (Focus on process, tools, and outcomes.)

• "Walk us through your process for conducting user research and translating those findings into actionable design improvements." (Demonstrate your research methodology and iterative design approach.)

• "How do you balance competing stakeholder requirements with user experience best practices?" (Showcase your negotiation and communication skills.)

• "Describe a time you had to advocate for a user-centered design decision or an accessibility improvement. What was the outcome?" (Highlight your proactive attitude and problem-solving skills.) Company & Culture Questions:

• "What interests you about IntelliDyne's mission and our work with government agencies?" (Research their website and recent projects.)

• "How do you approach collaboration in a remote team environment?" (Emphasize communication, proactivity, and tool usage.)

• "Given our focus on government clients, how do you see your role contributing to mission success?" (Connect your UX/accessibility expertise to client impact.) Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative – the challenge, your approach, the solution, and the impact.

• Visuals: Use clear, high-quality visuals of wireframes, mockups, and prototypes. Annotate key design decisions.

• Process Emphasis: Clearly articulate your step-by-step UX process for each project.

• Metrics & Outcomes: Quantify impact where possible (e.g., improved task completion rates, reduced errors, positive user feedback). If not quantifiable, provide qualitative insights.

• Accessibility Focus: Dedicate specific slides or sections to how accessibility was integrated and tested.

📝 Enhancement Note: Interview preparation should focus on demonstrating a structured, compliant, and user-advocating approach to UX design within an operational context. Highlighting experience with government regulations and remote collaboration will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the IntelliDyne careers portal link provided.

• Portfolio Customization: Curate your portfolio to prominently feature projects demonstrating your UX design process, wireframing capabilities, and specific experience with Section 508 and WCAG 2.1 compliance. Include at least one detailed case study that highlights your problem-solving approach and user-centric outcomes.

• Resume Optimization: Tailor your resume to include keywords from the job description, such as "UX Analyst," "User Experience," "Accessibility," "Section 508," "WCAG 2.1," "Wireframing," "Prototyping," "Adobe XD," and "Public Trust Clearance." Quantify achievements wherever possible.

• Interview Preparation: Practice articulating your design process and project outcomes, focusing on how you ensure usability and accessibility. Prepare to discuss your experience with screen readers and your approach to remote collaboration.

• Company Research: Familiarize yourself with IntelliDyne's mission, values, and their work in the government sector. Understand their commitment to "people-first IT solutions" and how your UX expertise aligns with their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---