Telecom Sector | UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer (Telecom Sector)

Company: Devoteam

Location: Lisbon, Portugal

Job Type: Full-time

Category: Design Operations / GTM Operations (Product Design Focus)

Date Posted: August 20, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Design and develop intuitive user interfaces (UI) and engaging user experiences (UX) for digital products and platforms within the telecommunications sector.

• Conduct comprehensive user research, usability testing, and data analysis to inform design decisions and validate user-centered solutions.

• Create detailed wireframes, user flows, prototypes, and high-fidelity mockups to effectively communicate design concepts to product managers, engineers, and other stakeholders.

• Collaborate closely with cross-functional teams, including product management and engineering, to define requirements, scope, and implementation strategies for new features and products.

• Develop and maintain robust design systems and component libraries to ensure brand consistency, design scalability, and development efficiency across all digital touchpoints.

• Iterate on designs based on user feedback, performance metrics, and analytics to continuously enhance user satisfaction and engagement.

• Ensure all digital product designs adhere to accessibility standards (WCAG) and are optimized for performance across various devices and screen sizes.

• Stay abreast of the latest design trends, best practices, and emerging technologies relevant to the telecom industry and digital product development.

📝 Enhancement Note: While the core role is UX/UI Design, its application within a large consulting firm like Devoteam, specifically for a telecom client, suggests a strong emphasis on product design lifecycle management, stakeholder communication, and delivering tangible business impact through user-centric solutions. This role will likely involve a blend of strategic design thinking and tactical execution within a structured project environment, aligning with GTM (Go-To-Market) operational excellence.

📈 Primary Responsibilities

• Design intuitive and user-friendly interfaces and experiences for web and mobile applications, ensuring alignment with brand guidelines and business objectives within the telecommunications domain.

• Execute user research methodologies, including interviews, surveys, and competitive analysis, to understand user needs, pain points, and behaviors within the telecom customer base.

• Conduct rigorous usability testing sessions to identify design flaws, gather feedback, and validate the effectiveness of proposed design solutions.

• Develop comprehensive user flows, sitemaps, and wireframes that map out user journeys and streamline navigation for optimal user engagement and conversion.

• Create high-fidelity mockups and interactive prototypes using industry-leading tools like Figma to visually represent design concepts and facilitate stakeholder reviews.

• Collaborate with Product Managers to translate business requirements and user needs into effective design solutions, contributing to product roadmaps and feature prioritization.

• Partner with Engineers to ensure seamless implementation of designs, providing clear specifications, assets, and ongoing support throughout the development lifecycle.

• Maintain and evolve design systems, style guides, and component libraries to promote consistency, reusability, and efficiency in design and development processes.

• Analyze user data, performance metrics, and A/B test results to identify areas for design improvement and optimize user experience for key performance indicators (KPIs).

• Ensure all designs comply with Web Content Accessibility Guidelines (WCAG) 2.1 AA standards, making digital products accessible to a diverse user base.

• Advocate for the user throughout the product development process, acting as a champion for user-centered design principles and best practices.

• Stay informed about industry trends, emerging technologies, and competitive landscapes within the telecommunications sector to drive innovation in design solutions.

📝 Enhancement Note: The responsibilities highlight a structured approach to design, emphasizing research, testing, and iteration, which are core to operationalizing design effectively. The mention of "millions of customers" and "business impact" points to a need for scalable and data-informed design decisions, crucial for GTM success.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's degree in Human-Computer Interaction, Graphic Design, Interaction Design, Computer Science, or a related field is typically expected for mid-level UX/UI roles. Equivalent practical experience will also be considered.

Experience: Minimum of 2 years of professional experience in UX/UI design, with a proven track record of designing and delivering successful digital products.

Required Skills:

• UX Design: Strong understanding of user-centered design principles, user research methodologies, and interaction design.

• UI Design: Proficiency in creating visually appealing, intuitive, and functional user interfaces across web and mobile platforms.

• Figma Proficiency: Advanced skills in Figma for wireframing, prototyping, and high-fidelity design, including component creation and collaborative workflows.

• Wireframing & Prototyping: Ability to translate concepts into interactive prototypes and detailed wireframes to visualize user flows and product functionality.

• User Research & Usability Testing: Experience in planning, conducting, and analyzing user research studies and usability tests.

• Data Analysis: Capacity to interpret user data, analytics, and performance metrics to drive design decisions and measure impact.

• Design Systems: Experience in developing, maintaining, and implementing design systems and component libraries for consistency and scalability.

• Accessibility Standards: Practical knowledge of WCAG (Web Content Accessibility Guidelines) and experience in designing accessible interfaces.

• Responsive & Mobile Design: Expertise in designing for various screen sizes and devices, ensuring optimal user experiences across platforms.

• HTML/CSS Fundamentals: Basic understanding of HTML and CSS to facilitate effective communication and collaboration with development teams.

• English Fluency: Professional proficiency in spoken and written English.

Preferred Skills:

• User Flows & Sitemaps: Experience in creating detailed user flows and sitemaps to optimize navigation and information architecture.

• Agile/Scrum Methodologies: Familiarity with Agile development processes and experience working within Scrum teams.

• Telecommunications Industry Knowledge: Understanding of the unique user needs, market dynamics, and digital product landscape within the telecom sector.

• Design Thinking Facilitation: Experience facilitating design thinking workshops and brainstorming sessions.

• Visual Design Principles: Strong understanding of typography, color theory, layout, and visual hierarchy.

📝 Enhancement Note: The emphasis on Figma, WCAG, and basic HTML/CSS suggests a practical, execution-focused role where designers need to work closely with development teams and ensure compliance with industry standards. The "2+ years" experience level, combined with the need for a strong portfolio, indicates they are looking for candidates who can independently contribute and demonstrate problem-solving capabilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3-5 distinct UX/UI design projects, with at least one project specifically within the telecommunications or a related service-oriented industry.

• Detailed case studies for each project, clearly outlining the problem statement, your role and responsibilities, the design process undertaken (research, ideation, prototyping, testing), and the final solution.

• Evidence of user research and data analysis informing design decisions, including user personas, journey maps, or usability testing reports.

• Demonstrations of wireframes, user flows, and interactive prototypes that showcase your ability to structure complex information and design intuitive navigation.

• High-fidelity mockups and final UI designs that highlight your visual design skills and attention to detail.

• Specific examples of how you iterated on designs based on feedback, data, or performance metrics, demonstrating a commitment to continuous improvement.

• Documentation of your experience with design systems, component libraries, or style guides, illustrating your approach to design consistency and scalability.

• Proof of adherence to accessibility standards (WCAG) in your designs, with explanations of how accessibility was integrated into the design process. Process Documentation:

• The portfolio should implicitly demonstrate strong process documentation through the clarity and structure of your case studies, illustrating your ability to articulate and execute a design process.

• Candidates are expected to be able to verbally articulate their design process, including the methodologies used, tools employed, and decision-making rationale during interviews.

• The ability to document and communicate design requirements, specifications, and guidelines for development teams is a key expectation.

📝 Enhancement Note: For a UX/UI role, the portfolio is paramount. The emphasis on case studies, process articulation, and demonstrating impact through data and iteration is crucial. For a consulting firm like Devoteam, showcasing the ability to work within client constraints and deliver measurable results through design is key.

💵 Compensation & Benefits

Salary Range: For a Mid-Level UX/UI Designer with 2-5 years of experience in Lisbon, Portugal, the estimated annual gross salary range is typically between €30,000 and €45,000. This range can vary based on specific experience, skills, the complexity of projects, and the exact client engagement.

Benefits:

• Permanent Contract: A stable employment relationship with Devoteam, offering long-term security.

• Professional Development: Access to Devoteam's training programs, certifications, and continuous learning opportunities to enhance UX/UI skills and explore new technologies.

• Career Growth: Opportunities for advancement within Devoteam's consulting structure, potentially leading to senior designer, lead designer, or specialized roles.

• Cross-Functional Exposure: Work on diverse projects for various clients, gaining broad industry experience, particularly in the dynamic telecommunications sector.

• Health & Wellness: Comprehensive health insurance and potential wellness programs, supporting employee well-being.

• Team Collaboration: Integration into a multidisciplinary team of tech and business leaders, fostering a collaborative and innovative work environment.

• Equal Opportunities: Commitment to diversity and inclusion, with opportunities promoted based on merit, and support for employees with disabilities.

Working Hours: The standard working hours are 40 hours per week, typical for a full-time position in Portugal. While the role is on-site, there may be some flexibility in start and end times, subject to team and client needs.

📝 Enhancement Note: Salary estimates are based on current market data for UX/UI Designers in Lisbon, Portugal, considering the specified experience level and the nature of consulting work. Benefits often include professional development opportunities that are highly valued in the tech and design fields.

🎯 Team & Company Context

🏢 Company Culture

Industry: Devoteam operates within the Technology and Consulting sectors, focusing on Digital Transformation, Cloud, Data, and Cyber Security. The specific role is within their Telecom Sector practice, implying a focus on digital product development and user experience for telecommunications clients.

Company Size: Devoteam is a global leader with over 8,000 employees across 18+ EMEA countries, indicating a large, well-established organization with significant resources and a broad reach.

Founded: Devoteam was founded in 2000, giving it over two decades of experience in the digital transformation landscape, building a solid reputation and extensive client base.

Team Structure:

• The UX/UI Designer will likely be part of a multidisciplinary team at Devoteam, composed of Cloud experts, Designers, Business Consultants, Security experts, Engineers, and Developers.

• Within the Telecom Sector practice, they may work within project-specific teams, reporting to a Project Lead, Design Lead, or a dedicated Product Manager.

• Collaboration is expected to be cross-functional, involving close interaction with product managers, engineers, business analysts, and potentially client stakeholders. Methodology:

• Devoteam emphasizes a "Tech for People" approach, integrating strong human values with technology to drive positive change.

• Design projects will likely follow structured methodologies, potentially Agile or hybrid approaches, focusing on user-centered design, data-driven decision-making, and iterative development.

• The company promotes innovation and creativity, encouraging the fusion of creativity with technology to build impactful solutions.

Company Website: https://www.devoteam.com/

📝 Enhancement Note: Devoteam's culture is centered around technology's positive impact on people and society. For a designer, this means a focus on creating meaningful and user-friendly digital experiences that genuinely benefit end-users, particularly within the critical infrastructure of the telecommunications industry.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX/UI Designer. It requires independent contribution, problem-solving skills, and the ability to manage design tasks with minimal supervision. The focus is on executing design projects effectively and contributing to the overall success of digital products, aligning with the operational delivery of GTM strategies.

Reporting Structure: The designer will likely report to a Design Lead, Project Manager, or a Senior UX/UI Designer within Devoteam's consulting framework. They will collaborate closely with Product Managers and Engineering teams on client projects.

Operations Impact: The UX/UI Designer plays a critical role in ensuring the usability, accessibility, and engagement of digital products that serve millions of customers. Their work directly impacts customer satisfaction, adoption rates, and ultimately, the business success of telecom clients by creating seamless and effective user journeys.

Growth Opportunities:

• Specialization: Develop deep expertise in specific areas of UX/UI, such as user research, interaction design, visual design, or accessibility, becoming a subject matter expert.

• Leadership: Progress to Senior UX/UI Designer, Lead UX/UI Designer, or Design Manager roles, taking on more responsibility for project leadership, team mentoring, and strategic design direction.

• Cross-Disciplinary Skills: Expand knowledge into related areas like product management, business analysis, or front-end development to gain a more holistic understanding of the product lifecycle.

• Client Engagement: Gain experience working with diverse clients and industries, enhancing consulting and stakeholder management skills.

• Continuous Learning: Leverage Devoteam's resources for ongoing training, workshops, and certifications to stay current with design trends and technologies.

📝 Enhancement Note: The growth path for a UX/UI Designer in a consulting firm like Devoteam often involves a dual track: deepening design expertise or moving into project/team leadership. The emphasis on "Tech for People" suggests that ethical design and user well-being are also considered growth areas.

🌐 Work Environment

Office Type: The role is designated as On-site, indicating a requirement to work from Devoteam's office in Lisbon, Portugal. This environment is likely to foster collaboration and direct interaction with colleagues and potentially client teams.

Office Location(s): The office is located at Avenida Dom João II, 1990 Lisboa, Portugal. This is a modern business area in Lisbon, likely with good transport links and amenities.

Workspace Context:

• Collaborative Environment: The office setting is designed to encourage teamwork, brainstorming sessions, and knowledge sharing among designers, engineers, and consultants.

• Tools & Technology: Access to industry-standard design software (e.g., Figma), collaboration tools, and potentially client-specific platforms.

• Team Interaction: Opportunities for regular face-to-face interaction with team members, fostering strong working relationships and facilitating quick problem-solving.

• Professional Setting: A corporate environment that reflects Devoteam's status as a leading digital transformation partner.

Work Schedule: The standard work schedule is 40 hours per week. While on-site, there might be some flexibility regarding daily start and end times, but core working hours will likely be established to ensure team coordination and client availability.

📝 Enhancement Note: An on-site role in a consulting firm often means being part of a dynamic office environment where collaboration and client-facing activities are prioritized. The location in a business district suggests a professional and well-connected workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, interest, and cultural fit.

• Portfolio Presentation: A dedicated session where candidates present their portfolio, discussing 2-3 key projects in detail. This is the most critical stage to demonstrate design process, problem-solving skills, and impact. Expect questions about your role, decisions made, and outcomes.

• Technical/Design Interview: A more in-depth discussion with senior designers or hiring managers focusing on UX/UI principles, design thinking, your experience with specific tools (Figma), and your approach to common design challenges.

• Case Study/Design Challenge: Potentially a take-home assignment or a live design exercise to assess your problem-solving abilities, creativity, and design execution under time constraints.

• Cultural Fit/Team Interview: Meeting with potential team members or managers to evaluate collaboration style, communication skills, and alignment with Devoteam's "Tech for People" values.

• Final Interview: Possibly with a senior leader to discuss career aspirations and overall fit within the organization.

Portfolio Review Tips:

• Tell a Story: For each project, clearly articulate the "why" – the problem you were solving, the goals, and the user needs.

• Highlight Your Role: Be specific about your contributions, especially in team projects. Use "I" statements when describing your actions.

• Show Your Process: Don't just show final screens. Detail your research, ideation, wireframing, prototyping, and testing phases. Explain your rationale for key decisions.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).

• Focus on Problem-Solving: Emphasize how you tackled challenges and iterated on solutions.

• Tailor to the Role: If possible, select projects that align with the telecommunications industry or digital product design for large user bases.

• Practice Your Presentation: Rehearse your walkthrough to ensure a smooth, concise, and engaging presentation. Be prepared for in-depth questions.

Challenge Preparation:

• Understand the Brief: Carefully read and understand the requirements of any design challenge.

• Define the Problem: Clearly articulate the problem you're trying to solve and the target audience.

• Sketch & Ideate: Quickly sketch out multiple solutions before diving into detailed design.

• Focus on Core UX: Prioritize usability, information architecture, and core user flows.

• Justify Decisions: Be ready to explain why you made specific design choices.

• Consider Constraints: Acknowledge potential technical or business constraints and how they might influence your design.

• Present Clearly: Even if it's a take-home task, prepare a clear presentation of your solution.

📝 Enhancement Note: The interview process for a UX/UI role at a consulting firm like Devoteam will heavily emphasize the candidate's ability to articulate their design process, justify decisions with data and user insights, and demonstrate how their work contributes to business objectives. The portfolio is the primary tool for showcasing these skills.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and collaborative design workflows. Advanced proficiency is required.

• Other Design Tools: Familiarity with tools like Sketch, Adobe XD, or InVision may be beneficial but Figma is the primary requirement.

• Prototyping Tools: In-depth use of Figma's prototyping features or dedicated tools like InVision for interactive prototypes.

Analytics & Reporting:

• User Analytics Platforms: Experience with tools such as Google Analytics, Mixpanel, Amplitude, or similar platforms to track user behavior and product performance.

• A/B Testing Tools: Familiarity with A/B testing frameworks and methodologies to optimize user experiences based on data.

• Data Visualization Tools: Basic understanding of how to interpret data visualizations and dashboards for design insights.

CRM & Automation:

• While not directly a CRM role, understanding how CRM systems (like Salesforce) and marketing automation tools interact with user interfaces and customer journeys can be advantageous for context.

• Collaboration Tools: Proficiency with project management and communication tools like Jira, Confluence, Slack, or Microsoft Teams for team collaboration.

• HTML/CSS: Basic knowledge is required to ensure smooth handoff to developers and understand technical feasibility.

📝 Enhancement Note: The emphasis on Figma and analytics tools highlights the practical, data-informed nature of the role. The need for basic HTML/CSS indicates a desire for designers who can bridge the gap between design and development, a common requirement in efficient GTM operations.

👥 Team Culture & Values

Operations Values:

• "Tech for People": A core value driving the creation of technology solutions that benefit users and society, emphasizing empathy and human-centered design.

• Innovation & Creativity: Encouraging the fusion of creativity with technology to develop novel and impactful solutions.

• Collaboration: Fostering a team-oriented environment where diverse talents work together to achieve common goals.

• Excellence & Impact: A commitment to delivering high-quality work that drives tangible business value and positive change for clients.

• Diversity & Inclusion: Promoting an inclusive workplace where all employees are valued and have equal opportunities, based on merit.

Collaboration Style:

• Cross-functional Integration: Designers are expected to work seamlessly with product managers, engineers, business consultants, and other specialists, contributing to a cohesive product development process.

• Open Communication: Encouraging transparent communication, constructive feedback, and active listening among team members.

• Knowledge Sharing: Promoting a culture where team members share insights, best practices, and learnings to collectively improve skills and project outcomes.

• User Advocacy: Designers act as advocates for the user, ensuring user needs are considered and prioritized throughout the project lifecycle.

📝 Enhancement Note: Devoteam's "Tech for People" philosophy is central. For a UX/UI Designer, this translates to a responsibility to create designs that are not only functional and aesthetically pleasing but also ethical, accessible, and genuinely improve the lives of users within the telecommunications ecosystem.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively mediating between user desires, technical constraints, and the business objectives of telecom clients.

• Designing for Scale: Creating user experiences that are intuitive and effective for millions of diverse customers across various platforms and use cases.

• Rapid Technological Evolution: Staying current with fast-paced changes in mobile technology, UX/UI trends, and telecommunications services.

• Cross-Cultural Design: Adapting designs for different user groups and potentially international markets, considering cultural nuances and varying technical access.

• Stakeholder Management: Effectively communicating design rationale and managing expectations with multiple stakeholders who may have different priorities.

Learning & Development Opportunities:

• Advanced UX/UI Training: Access to internal and external courses, workshops, and certifications focused on cutting-edge design techniques, tools, and methodologies.

• Industry Conferences: Opportunities to attend leading UX/UI and technology conferences to gain insights into emerging trends and network with peers.

• Mentorship Programs: Participation in mentorship programs to learn from experienced designers and leaders within Devoteam.

• Exposure to Diverse Projects: Working on a variety of projects within the telecom sector and potentially other industries, broadening skill sets and experience.

• Leadership Development: Pathways to develop leadership skills, manage design teams, and contribute to strategic design initiatives.

📝 Enhancement Note: The challenges highlight the complexity of designing for large-scale services and the dynamic nature of the tech industry. The growth opportunities emphasize continuous learning and career progression, crucial for retaining talent in the competitive UX/UI field.

💡 Interview Preparation

Strategy Questions:

• "Describe your design process from initial concept to final handoff. How do you ensure user needs are met while achieving business objectives?" (Focus on structured methodology, user research, iteration, and stakeholder communication.)

• "Walk us through a challenging UX/UI project from your portfolio. What was the problem, your approach, the key decisions you made, and the outcome? How did you measure success?" (Prepare a detailed case study presentation emphasizing problem-solving and quantifiable results.)

• "How do you approach designing for accessibility (WCAG)? Can you give an example of how you've incorporated accessibility into your work?" (Demonstrate practical knowledge and commitment to inclusive design.)

• "Imagine you need to design a new feature for a mobile telecom app that aims to reduce customer churn. What steps would you take?" (Outline your research, ideation, prototyping, and testing strategy, considering the specific context.) Company & Culture Questions:

• "What interests you about Devoteam and our 'Tech for People' philosophy?" (Research Devoteam's mission, values, and recent projects, and connect them to your own values and career goals.)

• "How do you handle constructive criticism or disagreements with stakeholders or team members regarding design decisions?" (Emphasize collaboration, empathy, data-driven arguments, and a willingness to compromise or iterate.)

• "How do you stay updated on the latest UX/UI trends and technologies, especially within the telecommunications sector?" (Mention specific resources, publications, conferences, and your proactive learning habits.) Portfolio Presentation Strategy:

• Select Your Best: Choose 2-3 projects that best represent your skills, process, and impact, ideally including one relevant to the telecom industry or large-scale digital products.

• Structure Your Narrative: For each project, clearly define: Problem, Your Role, Process (Research, Ideation, Design, Testing), Solution, and Outcome/Impact.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, final designs) to illustrate your points. Explain why you made certain design choices.

• Highlight Collaboration: If it was a team project, clearly articulate your specific contributions and how you collaborated with others.

• Quantify Results: Use data and metrics to demonstrate the success and impact of your designs.

• Be Ready for Deep Dives: Anticipate detailed questions about your process, tools, and decision-making. Practice explaining your work concisely and engagingly.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of creative problem-solving, technical proficiency, strong communication skills, and a user-centric mindset, all within the context of delivering operational excellence for clients.

📌 Application Steps

To apply for this UX/UI Designer position at Devoteam:

• Submit your application through the provided link on SmartRecruiters.

• Tailor your Resume: Highlight your 2+ years of UX/UI design experience, proficiency in Figma, experience with user research, prototyping, and accessibility standards. Use keywords from the job description.

• Prepare Your Portfolio: Ensure your portfolio is polished, easily accessible (e.g., via a website link), and features detailed case studies that showcase your design process, problem-solving abilities, and impact. Select projects that align with the role's requirements, especially any telecom-related work.

• Practice Your Pitch: Rehearse your portfolio presentation, focusing on articulating your process, rationale, and the outcomes of your work. Be ready to discuss your experience with Figma and WCAG.

• Research Devoteam: Understand the company's mission ("Tech for People"), its focus on digital transformation, and its presence in the telecom sector. This will help you articulate your interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Devoteam before making application decisions.