Staff Product Designer

📍 Job Overview

Job Title: Staff Product Designer

Company: R1 RCM (Phare Health / R37 Lab)

Location: Remote (NY, US) - with potential for travel to talent hubs

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: April 28, 2026

Experience Level: Staff (5-10 years)

Remote Status: Fully Remote OK

🚀 Role Summary

• Design intuitive, accessible, and scalable product experiences for the AI-native Healthcare Revenue Operating System (Phare Flow application).

• Drive the end-to-end product design process, translating user research and business needs into high-impact design solutions.

• Collaborate closely with Product Management, Engineering, Process Engineers, and Marketing to ensure brand consistency and product excellence.

• Spearhead complex, multi-quarter design initiatives that influence product strategy and deliver significant business value.

• Contribute to a culture of design thinking, mentorship, and continuous improvement within a fast-paced, innovative environment.

📝 Enhancement Note: This role is positioned as "Staff," indicating a senior individual contributor with significant influence on product strategy and design direction. The emphasis on "AI-native Healthcare Revenue Operating System" and processing large volumes of data (claims, encounters) suggests a need for robust, scalable, and user-friendly interfaces designed for complex workflows within the healthcare revenue cycle.

📈 Primary Responsibilities

• Partner with Product Managers, Engineers, and fellow Product Designers to define user needs, develop efficient workflows, and create intuitive interface solutions.

• Conduct user research, including observation and shadowing, to identify critical areas for usability, accessibility, and overall experience improvements.

• Develop and champion design frameworks, principles, and systems to standardize user experience and maintain high design quality across the product suite.

• Advocate for design concepts with strong rationale, effectively communicating design perspectives in company-wide strategic discussions.

• Collaborate with the Marketing team to ensure product experiences align with the R1 brand, potentially defining UI-specific brand guidelines.

• Articulate product design strategy clearly to build alignment, inspire leadership, and drive informed decision-making across the organization.

• Lead and facilitate design thinking workshops to foster a shared understanding and collaborative approach among cross-functional teams.

• Drive multi-quarter design roadmaps that are strategically aligned with key company investments and business priorities.

• Mentor and share knowledge with design peers, contributing to their technical craft and professional development.

• Demonstrate strong business acumen to effectively influence, negotiate, and communicate with stakeholders at all organizational levels.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design execution and strategic leadership. The expectation to "spearhead large, complex initiatives" and "influence product strategy" underscores the seniority of the Staff level. The emphasis on "AI-native," "Healthcare Revenue Operating System," and "hundreds of millions of patient encounters" implies a need for designs that can handle vast amounts of data and complex operational logic efficiently.

🎓 Skills & Qualifications

Education: [Specific degree requirements not explicitly stated, but a Bachelor's or Master's degree in Design, HCI, Computer Science, or a related field is typically expected for this level.]

Experience:

• Minimum of 5 years of experience in Product Management required, with a specific requirement of at least 2 years within the healthcare industry.

• Extensive experience in user experience design, interface design, and user-centered design methodologies.

Required Skills:

• Product Design & UX/UI: Deep expertise in user experience design, interaction design, user interface design, and information architecture.

• Design Systems & Frameworks: Experience in creating, evolving, and maintaining design systems to ensure consistency and scalability.

• User Research & Insights: Proficiency in conducting user research (interviews, usability testing, shadowing) and translating findings into actionable design improvements.

• Facilitation & Workshop Leadership: Ability to lead design thinking workshops and facilitate collaborative sessions with cross-functional teams.

• Strategic Thinking & Roadmapping: Capacity to develop and articulate design strategies, influence product roadmaps, and align design efforts with business objectives.

• Stakeholder Management & Communication: Excellent interpersonal, presentation, and communication skills to influence and build consensus with executive partners and cross-functional teams.

• Business Acumen: Strong understanding of business objectives and the ability to translate them into effective design solutions.

• Mentorship: Demonstrated ability to mentor junior designers and contribute to team growth.

Preferred Skills:

• Experience with AI-driven products or platforms.

• Familiarity with healthcare revenue cycle management (RCM) processes, medical coding, or billing workflows.

• Experience designing for complex enterprise software or SaaS platforms.

• Knowledge of accessibility standards (WCAG) and inclusive design principles.

• Experience collaborating with marketing teams on brand integration for digital products.

📝 Enhancement Note: While the input lists "Product Management experience" as a requirement, the job title is "Staff Product Designer." This suggests a potential confusion in the original listing or a unique role requiring PM skills within a design context. For this enhancement, we've focused on the "Product Designer" aspect while acknowledging the stated PM experience requirement and the strong healthcare domain need. The emphasis on "AI-native Healthcare Revenue Operating System" implies a need for designers familiar with data-intensive applications and complex enterprise workflows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 complex product design projects that demonstrate end-to-end ownership from discovery to launch.

• Highlight projects that involved significant user research, problem definition, and iterative design solutions.

• Include examples of how you've applied or contributed to design systems and ensured consistency across multiple product surfaces.

Process Documentation:

• Demonstrate your approach to user research methodologies and how you translate insights into design decisions.

• Provide examples of how you've facilitated design workshops or collaborative sessions to drive alignment and ideation.

• Showcase your ability to articulate design strategy and present it effectively to diverse stakeholders, including leadership.

• Include examples of how you've managed design roadmaps and collaborated with engineering teams on implementation.

📝 Enhancement Note: For a Staff level Product Designer, a portfolio is critical. It should not only showcase visual design but also the strategic thinking, problem-solving approach, and impact of the work. Emphasis should be placed on complex problems solved, especially those involving data-heavy or workflow-intensive applications, aligning with the "Healthcare Revenue Operating System" context.

💵 Compensation & Benefits

Salary Range: $140,000 - $300,000 per year (Base Pay)

Bonus: Eligible for an annual bonus plan, targeted at 10.00% of base salary.

Benefits:

• Top-of-market compensation (including salary and bonus potential).

• Flexible Paid Time Off (PTO).

• Comprehensive health benefits package.

• 401(k) matching program.

• Opportunities for professional development and continuous learning.

Working Hours: Standard full-time hours, typically 40 hours per week, with flexibility expected to meet project deadlines and collaborative needs.

📝 Enhancement Note: The provided salary range ($140,000 - $300,000) is a broad but competitive range for a Staff Product Designer in a remote US setting, especially within the tech and healthcare sectors. The bonus target of 10% is standard for senior roles. The mention of "talent hubs" (San Francisco, New York, Austin, Chicago) suggests that salary may be adjusted based on location, though the primary range provided appears to be national.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / SaaS / AI

Company Size: "95 of the top 100 U.S. health systems" process data through their systems, indicating a large-scale operational impact. R1 RCM is a significant player in revenue cycle management. The R37 Lab and Phare Health acquisition suggest a focus on innovation and AI within this established enterprise.

Founded: R1 RCM was founded in 2003. Phare Health and R37 Lab represent newer, AI-focused initiatives within the larger organization.

Team Structure:

• The Staff Product Designer will be part of a collaborative Product Design team, likely reporting into a Design Lead or Director of Product Design.

• Close partnerships will be maintained with Product Management, Engineering teams, Process Engineers, and Marketing.

Methodology:

• Data-Driven Design: Emphasis on leveraging user data, system analytics, and AI insights to inform design decisions.

• Agile Development: Likely follows agile or iterative development processes, requiring close collaboration between design, product, and engineering.

• Design Thinking: A core methodology for problem-solving, ideation, and user-centric product development.

• Process Optimization: A key focus, given the nature of the "Healthcare Revenue Operating System," aiming to automate and streamline complex workflows.

Company Website: http://R1RCM.com

📝 Enhancement Note: The company culture appears to blend the stability of a large enterprise (R1 RCM) with the innovative, impact-driven ethos of a startup (R37 Lab/Phare Health). The user base of "95 of the top 100 U.S. health systems" implies a focus on enterprise-grade solutions, scalability, and significant business impact.

📈 Career & Growth Analysis

Operations Career Level: Staff Product Designer. This is a senior individual contributor role, expected to lead significant projects, influence strategy, and mentor others. It sits above mid-level and senior designers, often serving as a subject matter expert or thought leader within their domain.

Reporting Structure: Likely reports to a Director of Product Design or Head of Design, with direct collaboration across Product Management and Engineering leadership.

Operations Impact: The role has a direct impact on the usability, efficiency, and adoption of the AI-native Healthcare Revenue Operating System. By improving design, the Staff Product Designer will contribute to automating medical coding, billing, and follow-up processes, leading to significant operational efficiencies, cost savings, and improved patient care outcomes for client health systems.

Growth Opportunities:

• Leadership Tracks: Potential to move into Principal Designer, Design Lead, or Management roles, overseeing teams or strategic design initiatives.

• Specialization: Deepen expertise in AI-driven product design, healthcare technology, or enterprise SaaS design.

• Cross-functional Influence: Expand influence across product strategy, business development, and executive decision-making.

• Mentorship & Knowledge Sharing: Opportunities to build a reputation as a thought leader and mentor within the design community and broader organization.

📝 Enhancement Note: The "Staff" title implies a significant growth trajectory. The candidate is expected to operate with a high degree of autonomy and strategic influence, paving the way for further leadership or principal-level individual contributor roles. The company's focus on AI and healthcare RCM offers specialized growth paths.

🌐 Work Environment

Office Type: Fully Remote. However, the company specifies that selected candidates will participate in an in-person interview, potentially requiring travel to one of their talent hubs (San Francisco, New York, Austin, Chicago).

Office Location(s): While the role is remote, the mention of talent hubs suggests these are key physical locations for collaboration, team gatherings, or in-person interviews.

Workspace Context:

• Remote Collaboration Tools: Expect heavy reliance on digital collaboration tools (e.g., Slack, Zoom, Figma, Miro) for communication and design work.

• Cross-functional Interaction: The role necessitates constant interaction and collaboration with remote and potentially co-located teams across Product, Engineering, and Marketing.

• Focus on Impact: The environment is described as "startup-level ownership with enterprise-level impact," suggesting a dynamic, results-oriented culture where individual contributions are highly visible.

Work Schedule: While standard full-time hours apply, the remote nature and the nature of enterprise software development often allow for some flexibility. However, the need for cross-functional collaboration, especially with teams potentially in different time zones, will require responsiveness during core business hours.

📝 Enhancement Note: The "Remote OK" status is nuanced by the in-person interview requirement. Candidates should be prepared for potential travel for interviews. The remote work environment emphasizes the need for strong self-management, communication skills, and proficiency with digital collaboration tools common in distributed teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a recruiter screen to assess basic qualifications and cultural fit.

• Portfolio Review & Interview: Presentation of design portfolio to hiring managers and design peers. This will involve discussing past projects, design process, and strategic thinking.

• Cross-functional Interviews: Discussions with Product Managers, Engineers, and potentially other stakeholders to assess collaboration skills, technical understanding, and problem-solving abilities.

• Executive/Leadership Interview: A final interview, possibly with a VP or Director, to discuss strategic impact, leadership potential, and alignment with company vision.

• In-person Interview: As noted, a requirement for selected candidates, potentially involving travel to a talent hub for a more immersive experience with the team.

Portfolio Review Tips:

• Narrative is Key: Structure your portfolio around compelling stories that highlight the problem, your unique approach, the challenges overcome, and the quantifiable results.

• Showcase Process, Not Just Pixels: Detail your design thinking, user research methods, iterative design process, and how you arrived at your final solutions.

• Highlight Impact: Quantify the success of your designs whenever possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores, operational efficiency gains).

• Demonstrate Strategic Thinking: For a Staff role, emphasize how your design decisions aligned with business goals and influenced product strategy.

• Tailor to R1/Phare: Research R1 RCM, R37 Lab, and Phare Health. Understand their mission, products, and user base. Frame your work in a way that shows you can solve their specific challenges.

Challenge Preparation:

• Design Exercise: Be prepared for a design challenge, which might involve a take-home assignment or a live design exercise during an interview. This will likely focus on problem-solving, ideation, and articulating your design process.

• Systemic Thinking: Given the "Operating System" nature of the product, be ready to discuss how your designs integrate into larger workflows and systems.

• AI & Healthcare Context: Familiarize yourself with current trends in AI in healthcare and the complexities of the revenue cycle management domain.

📝 Enhancement Note: The explicit mention of an in-person interview, even for a remote role, is a significant detail. Candidates should prepare for travel and a more in-depth, potentially multi-day, interview process at a talent hub. This suggests a high level of investment in hiring for this role.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable), Sketch, Adobe Creative Suite (Photoshop, Illustrator).

• Collaboration & Whiteboarding: Miro, Mural, Confluence, Jira.

• User Research Platforms: UserTesting.com, Lookback, or similar tools for remote usability testing and feedback collection.

Analytics & Reporting:

• Familiarity with product analytics tools (e.g., Amplitude, Mixpanel, Google Analytics) to understand user behavior and measure design impact.

CRM & Automation:

• While not a direct CRM role, an understanding of how design interfaces with enterprise systems, including potential integrations with EHRs, billing systems, or CRM platforms, would be beneficial.

• Familiarity with workflow automation concepts is essential, given the product's nature.

📝 Enhancement Note: While specific tools are not listed, Figma is the industry standard for collaborative design and prototyping, making it a near certainty. Proficiency with collaborative whiteboarding tools like Miro is also crucial for remote team ideation. Understanding how design integrates with analytics and potentially enterprise backend systems is key for this role.

👥 Team Culture & Values

Operations Values:

• Innovation & AI Focus: A strong drive to build cutting-edge AI solutions that transform healthcare operations.

• Customer Impact: A commitment to delivering measurable value and improving outcomes for healthcare systems.

• Collaboration & Teamwork: Emphasis on working together across disciplines to achieve ambitious goals.

• Data-Driven Decisions: Valuing insights derived from data, user research, and AI to guide strategy and execution.

• Ownership & Accountability: Fostering a culture where individuals take initiative and are accountable for their contributions.

Collaboration Style:

• Cross-functional Partnership: Expect a highly collaborative environment where designers work hand-in-hand with Product Managers, Engineers, and Process Experts.

• Design Advocacy: Designers are expected to be strong advocates for user-centered design, proactively sharing insights and influencing product direction.

• Constructive Feedback: A culture that encourages open and constructive feedback to drive continuous improvement in design and product quality.

• Knowledge Sharing: Encouragement to share best practices, learnings, and expertise across the team.

📝 Enhancement Note: The culture appears to be a blend of innovation and enterprise discipline. The dual emphasis on "startup-level ownership" and "enterprise-level impact" suggests a demanding yet rewarding environment focused on delivering significant value through advanced technology.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Creating intuitive interfaces for a sophisticated "AI-native Healthcare Revenue Operating System" that handles vast amounts of sensitive data and complex workflows.

• Balancing Innovation with Enterprise Needs: Integrating cutting-edge AI features while ensuring scalability, reliability, and adherence to enterprise-grade standards.

• Cross-functional Alignment: Navigating diverse stakeholder needs and priorities to drive consensus on design strategy and execution.

• Remote Collaboration: Effectively collaborating and maintaining strong relationships with distributed teams.

Learning & Development Opportunities:

• Deep Dive into AI in Healthcare: Gain unparalleled experience in applying AI to solve critical challenges in the healthcare revenue cycle.

• Mastery of Enterprise SaaS Design: Develop expertise in designing for large-scale, mission-critical enterprise software platforms.

• Strategic Influence: Hone skills in influencing product strategy, driving roadmaps, and contributing to executive-level decision-making.

• Mentorship & Leadership: Opportunities to mentor junior talent and potentially step into leadership roles within the design organization.

📝 Enhancement Note: The challenges are inherent to working on complex, mission-critical software in a rapidly evolving field like AI in healthcare. The growth opportunities are substantial, offering deep specialization and significant career advancement potential.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex product or system you've designed. What were the key challenges, and how did your design address them?" (Focus on process, problem-solving, and impact)

• "How do you approach balancing user needs with business objectives and technical constraints in your design process?" (Highlight strategic thinking and trade-offs)

• "Walk us through your experience with design systems. How have you contributed to or leveraged them to ensure consistency and efficiency?" (Emphasize scalability and process)

Company & Culture Questions:

• "What interests you specifically about R1 RCM, R37 Lab, and the mission of building an AI-native Healthcare Revenue Operating System?" (Show research and genuine interest)

• "How do you foster collaboration and build alignment with Product Managers and Engineers, especially in a remote setting?" (Highlight communication and teamwork skills)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your role, your process (research, ideation, iteration), the solution, and the measurable results.

• Emphasize Impact: Quantify the outcomes of your work whenever possible. For a Staff role, demonstrate strategic impact beyond just UI improvements.

• Be Ready for Deep Dives: Expect questions about specific design decisions, trade-offs made, and alternative solutions considered.

• Showcase Your Thought Process: Clearly articulate why you made certain decisions, demonstrating critical thinking and a user-centered approach.

• Prepare for the In-Person Component: Be ready to engage more deeply with the team during the in-person interview, potentially participating in collaborative exercises or informal discussions.

📝 Enhancement Note: The interview process is likely rigorous, involving multiple stages and a significant in-person component. Candidates should prepare to articulate their strategic contributions and demonstrate their ability to lead complex design initiatives within the healthcare technology domain.

📌 Application Steps

To apply for this Staff Product Designer position:

• Submit your application through the R1 RCM Workday portal.

• Tailor your resume: Highlight your 5+ years of product design experience, specifically mentioning any experience in healthcare or with complex enterprise/SaaS products. Emphasize your contributions to strategy, user research, design systems, and cross-functional collaboration.

• Curate your portfolio: Select 3-5 of your strongest projects that best showcase your end-to-end design process, strategic thinking, and impact, particularly those involving complex systems or data. Ensure it clearly demonstrates your ability to solve user problems and drive business value.

• Prepare your portfolio presentation: Practice walking through your case studies, focusing on the narrative, your process, challenges, and quantifiable results. Be ready to discuss your design philosophy and how it aligns with the company's mission.

• Research R1 RCM and R37 Lab: Understand their products, market position, and the significance of an AI-native Healthcare Revenue Operating System. Familiarize yourself with the challenges in the healthcare revenue cycle.

• Prepare for the in-person interview: Anticipate travel to a designated talent hub and be ready for an immersive interview experience with multiple team members.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.