Service Designer

📍 Job Overview

Job Title: Service Designer

Company: team.blue Global

Location: Barcelona, Spain; Lisbon, Portugal; Leiden, Netherlands; Ghent, Belgium; London, United Kingdom

Job Type: FULL_TIME

Category: Customer Experience / Service Operations

Date Posted: 2026-08-11

Experience Level: 5-10 years

Remote Status: Remote OK

🚀 Role Summary

• Design and transform customer care services to integrate AI-powered solutions, focusing on enhancing customer journeys and operational efficiency.

• Analyze existing customer journeys, processes, and support services to identify opportunities for improvement and redesign.

• Develop scalable future-state service designs and blueprints that effectively support both customers and customer care teams.

• Collaborate closely with local brands and stakeholders to understand practical operations and translate complex needs into clear, actionable service designs.

• Drive the adoption of AI in customer care by identifying areas for AI augmentation, automation, or improvement, ensuring a seamless blend of digital self-service and human support.

📝 Enhancement Note: This role sits at the intersection of customer experience, operations, and technology, with a strong emphasis on leveraging AI to optimize service delivery. The "Service Designer" title, combined with responsibilities around AI integration and process redesign, indicates a need for candidates who can bridge strategic vision with practical operational execution. The focus on PaaS and SaaS brands suggests a B2B or SMB customer base, requiring an understanding of business operational needs.

📈 Primary Responsibilities

• Service & Process Design:

  • Analyze existing customer journeys, processes, and service flows across multiple brands to pinpoint areas for enhancement and standardization.
  • Challenge current operational processes, identifying inefficiencies, gaps, and complexities from both customer and operational perspectives.
  • Design and meticulously document future-state customer journeys, service flows, and processes optimized for AI-powered customer care.
  • Redesign, simplify, and standardize processes to enable scalable AI-supported service delivery.
  • Translate intricate business requirements and customer needs into clear, practical service designs and comprehensive blueprints.
  • Evaluate and document the operational implications of new service designs, including support, maintenance, and continuous improvement strategies.

• Discovery & Stakeholder Collaboration:

  • Engage closely with local brand representatives and customer care teams to gain a deep understanding of current service operations.
  • Employ effective questioning techniques to challenge assumptions, extract critical information, and accurately map current processes and customer needs.
  • Facilitate productive discussions and workshops with business and operational stakeholders to collaboratively develop and validate service designs.
  • Achieve a balance between customer-centricity, operational feasibility, and technological possibilities in all proposed solutions.
  • Foster consensus and alignment around future-state processes and operational models across diverse brand entities.

• AI Customer Care & Continuous Improvement:

  • Transform existing customer journeys and service processes into designs that are conducive to AI support and automation.

  • Identify specific opportunities where AI can enhance, automate, or augment customer interactions, while also recognizing critical junctures requiring human intervention.

  • Support the successful transition from legacy processes to advanced, AI-enabled customer care models.

  • Validate service designs with key stakeholders, integrating feedback and learnings into iterative improvements of service blueprints.

  • Contribute to the development and refinement of a scalable, replicable operational framework applicable across the team.blue portfolio of brands.

📝 Enhancement Note: The responsibilities emphasize a structured approach to service transformation, moving from analysis to design and then to implementation support. The need to "challenge existing processes" and "identify where processes should be redesigned" highlights the operational improvement aspect of this role. The focus on "AI-powered customer care" and "scalability across multiple brands" points to a strategic operations function aimed at efficiency and standardization within a large, decentralized organization.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Business, Operations Management, Human-Computer Interaction, or a related field. Advanced degrees or certifications in Service Design, CX, or Operations are highly regarded.

Experience: 5+ years of progressive experience in Service Design, Customer Experience (CX), Process Design, Service Management, or a closely related operational field, preferably within a large, complex, or multi-brand organization.

Required Skills:

• Proven track record of personally owning and successfully delivering customer-facing service, process, or journey design and redesign initiatives.

• Exceptional ability to analyze complex existing processes and customer journeys, identify strategic improvement opportunities, and design scalable future-state solutions.

• Strong customer-first mindset, with a demonstrated ability to effectively balance customer needs with critical business and operational requirements.

• Robust process thinking capabilities, with a clear understanding of complex flows, interdependencies, and the ability to create comprehensive service blueprints, process flows, and customer journey maps.

• Excellent stakeholder management, communication, and facilitation skills, coupled with the confidence to challenge established ways of working and engage effectively with local and operational teams.

• High comfort level working with ambiguity, adept at asking insightful questions, and skilled at synthesizing complex information into clear, actionable design deliverables.

• Willingness and ability to travel regularly (approximately 20-50% of the time) to various European offices and easy access to a major international airport for seamless travel coordination. Preferred Skills:

• Prior experience designing services specifically for contact centers or customer support organizations, understanding their unique operational dynamics.

• Hands-on experience with AI, automation, or conversational AI technologies within a customer service context, including understanding their capabilities and limitations.

• Experience designing integrated services that effectively combine digital self-service channels with necessary human support touchpoints.

• Familiarity with service management principles, operational readiness frameworks, or established methodologies such as ITIL.

• Experience working across diverse brands, markets, or distinct operating models, demonstrating adaptability and cross-cultural competence.

📝 Enhancement Note: The emphasis on "proven experience personally owning and delivering" suggests a hands-on role where the candidate will be responsible for end-to-end design. The "willingness to travel" and "easy access to a major international airport" are critical logistical requirements for this multi-country role. The "Nice to have" section points towards specific domain expertise that would be beneficial for understanding the nuances of AI in customer service and multi-brand operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Process Redesign: Showcase case studies detailing your involvement in analyzing existing processes, identifying inefficiencies, and designing improved future-state workflows. Clearly articulate the problem, your approach, the solutions designed, and the quantifiable impact.

• Customer Journey Mapping: Include examples of comprehensive customer journey maps that illustrate user experiences, pain points, and opportunities for service enhancement. Highlight how these maps informed your design decisions.

• Service Blueprinting: Present at least one detailed service blueprint that outlines front-stage and back-stage actions, support processes, and the underlying systems that enable service delivery. This should demonstrate your ability to visualize complex service ecosystems.

• AI Integration Concepts: If possible, include conceptual designs or case studies that illustrate how AI or automation can be integrated into service processes to improve efficiency, personalize interactions, or augment human capabilities.

• Stakeholder Collaboration Examples: Provide evidence of your ability to work with diverse stakeholders. This could be through workshop summaries, design validation reports, or examples of how you incorporated feedback from different teams.

Process Documentation:

• Workflow Design & Optimization: Demonstrate your ability to create clear, standardized documentation for complex workflows, including process maps, standard operating procedures (SOPs), and decision trees. Highlight how these documents drive consistency and efficiency.

• Implementation & Automation Methods: Show how your service designs translate into actionable implementation plans, considering how new processes will be rolled out, adopted, and potentially automated.

• Measurement & Performance Analysis: Include examples of how you define metrics for service success and how you would track performance post-implementation to ensure desired outcomes are achieved and to identify further optimization opportunities.

📝 Enhancement Note: For a Service Designer role, the portfolio is paramount. It should not just showcase final outputs but also the candidate's thought process, analytical rigor, and ability to translate complex operational realities into user-centric and efficient service designs. The emphasis on AI integration and multi-brand application means portfolios should ideally reflect experience in similar complex, technology-driven environments.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for experienced Service Designers in major European cities (London, Barcelona, Lisbon, Amsterdam, Brussels) with a focus on CX and AI integration, a competitive annual salary range is estimated between €60,000 - €90,000. This range accounts for the required 5-10 years of experience, the complexity of multi-brand service design, and the strategic importance of AI integration.

Benefits:

• Flexible Remote Work: Opportunity to work remotely from various European locations, offering significant work-life balance and autonomy.

• Travel Opportunities: Regular travel across Europe to collaborate with different brands, providing exposure to diverse markets and operational contexts.

• Comprehensive Health Coverage: Access to robust health insurance plans, ensuring well-being for employees and their families.

• Professional Development: Support for continuous learning, including access to training, workshops, conferences, and certifications relevant to Service Design, AI, and CX.

• Pension Scheme: Contribution to a retirement savings plan, supporting long-term financial security.

• Generous Paid Time Off: Ample vacation days, public holidays, and potential for additional leave to encourage rest and rejuvenation.

• Employee Assistance Program: Confidential counseling and support services for personal and professional challenges.

Working Hours: Standard full-time working hours are expected, typically around 40 hours per week. While remote, maintaining consistent availability during core business hours for cross-functional collaboration and stakeholder engagement across different European time zones is crucial. Some flexibility may be offered, but adherence to project deadlines and team needs will be paramount.

📝 Enhancement Note: The salary range is an estimate based on the seniority of the role (5-10 years experience), the specialized nature of Service Design with an AI focus, and the cost of living in the specified major European cities. Benefits are inferred based on typical offerings for full-time, remote-friendly roles in established European tech companies, with a focus on aspects particularly relevant to a role involving international travel and specialized skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: team.blue operates within the Technology sector, specifically focusing on Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) solutions for Small and Medium-sized Businesses (SMBs). Their ecosystem comprises over 60 brands, providing a wide array of digital services from domain registration and hosting to e-commerce, marketing tools, and team collaboration products. This positions them as a comprehensive digital partner for entrepreneurs across Europe.

Company Size: team.blue is a large organization, employing over 3.5 million SMB customers and operating across 22 European countries. This indicates a significant operational footprint and a large, diverse employee base, likely numbering in the thousands. For operations professionals, this size implies structured processes, potential for specialization, and a need for scalable solutions.

Founded: While the exact founding date of "team.blue Global" as a unified entity isn't explicitly stated, its formation likely stems from the consolidation of numerous successful PaaS and SaaS brands. This history suggests a culture that values both established expertise from acquired entities and innovation driving the integrated ecosystem. The focus on providing "everything they need to succeed online" points to a customer-centric and partnership-oriented approach.

Team Structure:

• The Service Design role is likely embedded within a broader Customer Experience, Digital Transformation, or Operations division.

• This individual will report to a Head of Service Design, CX Lead, or a Senior Operations Manager, with direct oversight over service design initiatives.

• Collaboration will be extensive, involving cross-functional teams such as Product Management, Engineering, Marketing, local Brand Operations, and Customer Care leadership across all 22 operating countries. Methodology:

• Data-Driven Insights: Emphasis on analyzing customer journey data, operational metrics, and user feedback to inform design decisions and identify areas for AI-driven improvements.

• Agile & Iterative Design: Adoption of agile methodologies for service design, allowing for rapid prototyping, testing, and iteration in collaboration with development and operations teams.

• Standardization & Scalability: A core operational principle is to create standardized service designs and processes that can be effectively scaled across the diverse portfolio of team.blue brands, ensuring consistency and efficiency.

Company Website: https://careers.team.blue

📝 Enhancement Note: The company's size and multi-brand structure are critical contextual elements. Operations roles within such an organization require an understanding of how to drive change and maintain consistency across decentralized units. The emphasis on PaaS/SaaS for SMBs suggests that operational efficiency and customer self-service are key business drivers.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-to-senior level, requiring 5-10 years of experience. It is a hands-on design role with significant strategic influence, focusing on transforming customer care services through AI and process optimization. The scope extends across multiple brands, indicating a potential for leadership within specific service domains or a pathway to managing larger design initiatives.

Reporting Structure: The Service Designer will likely report to a leadership role such as a Head of Service Design, CX Director, or a VP of Operations. This position necessitates close collaboration with various brand-level operational teams and stakeholders, requiring strong influencing skills without direct line management authority over most individuals encountered.

Operations Impact: The Service Designer's work directly impacts the operational efficiency and customer satisfaction of team.blue's 3.5 million SMB customers. By designing scalable, AI-supported customer care services, this role contributes to:

• Cost Reduction: Automating and streamlining customer interactions through AI reduces the need for extensive human support.

• Revenue Growth: Improved customer experience can lead to higher retention rates, increased customer lifetime value, and positive word-of-mouth referrals.

• Operational Scalability: Designing standardized processes enables the company to grow its customer base and service offerings without a proportional increase in operational costs.

• Brand Consistency: Ensuring a unified and high-quality customer experience across all team.blue brands.

Growth Opportunities:

• Specialization in AI Service Design: Deepen expertise in applying AI and automation to customer service workflows, becoming a subject matter expert within the organization.

• Lead Service Design Initiatives: Progress to leading larger, more complex service design projects or managing a portfolio of design efforts across multiple brands or product lines.

• Transition to CX/Operations Management: Develop into roles focused on broader Customer Experience strategy or Operations Management, leveraging design expertise to drive strategic operational improvements.

• Cross-Brand Strategic Roles: Opportunities to move into roles with a broader strategic focus on GTM operations or digital transformation across the entire team.blue ecosystem.

• Mentorship and Team Development: As a senior member, opportunities to mentor junior designers or contribute to building out the Service Design function within the organization.

📝 Enhancement Note: The role offers significant growth potential due to its strategic focus on AI and multi-brand operations. The ability to influence operational processes across an entire ecosystem is a valuable skill that can lead to broader leadership opportunities. The emphasis on AI integration positions the candidate at the forefront of modern customer service operations.

🌐 Work Environment

Office Type: This is a remote-first role, offering significant flexibility. However, the requirement for approximately 20-50% travel to various European offices means the role involves a hybrid working model, blending remote work with in-person collaboration. The company culture emphasizes respect, openness, and trusted collaboration, suggesting a supportive and inclusive work environment, whether remote or in-person.

Office Location(s): The role is open to candidates located in or near major European cities where team.blue has offices, including Barcelona (Spain), Lisbon (Portugal), Leiden (Netherlands), Ghent (Belgium), and London (United Kingdom). Easy access to a major international airport is a key requirement due to the travel expectations.

Workspace Context:

• Remote Workspace: Candidates are expected to maintain a suitable home office environment conducive to focused work and virtual collaboration.

• Collaborative Hubs: When traveling to team.blue offices, expect modern workspaces designed for collaboration, workshops, and team meetings. These environments will be equipped to facilitate design thinking sessions and stakeholder engagements.

• Technology & Tools: Access to necessary digital tools and platforms for service design, communication, project management, and AI exploration will be provided. This includes collaboration software, design tools, and potentially AI development platforms.

• Cross-Functional Interaction: The role thrives on interaction with diverse teams. Opportunities will exist to engage with local customer care teams, brand leadership, product managers, and other operational stakeholders, fostering a rich learning and networking environment.

Work Schedule: While the role is full-time (approx. 40 hours/week), the remote and international nature of the work requires flexibility. Core working hours will need to accommodate collaboration across multiple European time zones. The focus will be on delivering results and meeting project milestones, with some autonomy over daily scheduling as long as availability for critical meetings and collaborative sessions is maintained.

📝 Enhancement Note: The blend of remote work with significant travel is a key characteristic of this role. Candidates must be comfortable with frequent travel and adept at managing their time effectively across different locations and time zones. The company's commitment to diversity and inclusion ("Come as you are") suggests a welcoming and equitable work environment.

📄 Application & Portfolio Review Process

Interview Process: The typical interview process for a role like this at a company like team.blue would likely involve several stages:

1. Application & Screening: Initial review of your resume and cover letter, with a focus on matching your experience to the core requirements, particularly your 5+ years in service design and AI integration experience.

2. Hiring Manager Interview: A discussion with the hiring manager to assess your understanding of service design principles, your experience with AI in customer care, and your fit with the team's operational goals.

3. Portfolio Presentation & Case Study: A dedicated session where you present your portfolio, likely focusing on a specific case study that demonstrates your end-to-end service design process, from analysis to future-state design and operational considerations. This is where you'll articulate your approach to AI integration and stakeholder management.

4. Stakeholder/Team Interview: Interviews with key stakeholders from different brands or departments you would collaborate with. This stage assesses your collaboration skills, ability to challenge assumptions, and how you would integrate into the broader operational ecosystem.

5. Final Interview/Offer: A final discussion, potentially with a senior leader, to confirm cultural fit and extend an offer.

Portfolio Review Tips:

• Structure Your Narrative: For each project in your portfolio, clearly outline the problem statement, your role, the process you followed (discovery, analysis, design, validation), the solutions you created (e.g., journey maps, blueprints, process flows), and the outcomes or impact.

• Highlight AI Integration: Explicitly showcase any projects where you considered or implemented AI, automation, or digital self-service solutions. Explain the rationale and the expected benefits.

• Demonstrate Operational Thinking: Emphasize how your designs account for operational feasibility, scalability, and the needs of customer care teams. Use service blueprints to illustrate the back-stage processes.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your past projects (e.g., improved customer satisfaction scores, reduced handling times, increased adoption rates).

• Tailor to the Role: Select projects that best align with team.blue's focus on AI-powered customer care, multi-brand operations, and SMB customers.

Challenge Preparation:

• Process Analysis Exercise: Be prepared for a hypothetical scenario where you're asked to analyze a given customer service process, identify pain points, and propose AI-driven improvements.

• Design Thinking Workshop: You might be asked to participate in or lead a mini design thinking workshop, demonstrating your facilitation and ideation skills.

• Stakeholder Scenario: Practice articulating your design rationale and gaining buy-in from stakeholders with potentially conflicting priorities. Focus on balancing customer needs, operational constraints, and technological possibilities.

📝 Enhancement Note: The interview process will heavily scrutinize the candidate's ability to translate theoretical design into practical operational reality, especially concerning AI integration. A strong portfolio that clearly articulates the "how" and "why" behind design decisions, with a focus on measurable outcomes and operational impact, will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Service Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, XD), Miro, Mural for collaboration and visualization.

• Process Mapping & Documentation: Lucidchart, Visio, Draw.io, dedicated BPMN tools for creating detailed process flows and service blueprints.

• Customer Journey Mapping Tools: Dedicated platforms or robust whiteboarding tools for creating interactive journey maps.

• AI & Automation Platforms (Familiarity): While not expected to be a developer, familiarity with concepts and platforms used in AI-driven customer service (e.g., CRM AI features, chatbot platforms like Zendesk Answer Bot, Intercom, or custom-built solutions) is highly beneficial.

• Project Management: Jira, Asana, Trello for managing design projects and tracking progress.

Analytics & Reporting:

• Data Analysis Tools: Google Analytics, Adobe Analytics, or similar web analytics platforms for understanding customer behavior.

• CRM Analytics: Salesforce Einstein, HubSpot CRM analytics, or other CRM-specific reporting tools to analyze customer data and interaction history.

• BI Tools: Tableau, Power BI, Looker for creating dashboards and visualizing operational performance metrics.

CRM & Automation:

• CRM Systems: Experience with major CRMs like Salesforce, HubSpot, Microsoft Dynamics is advantageous, as these often form the backbone of customer interaction data.

• Customer Service Platforms: Familiarity with platforms like Zendesk, Intercom, Freshdesk, which often integrate AI features and support workflow automation.

• Integration Tools: Understanding of how different systems connect (e.g., APIs, Zapier) is helpful for designing seamless service workflows.

📝 Enhancement Note: The technology stack for this role emphasizes tools used for visualization, process mapping, collaboration, and understanding customer data. While deep technical expertise in AI development isn't required, a strong understanding of how AI and automation tools are applied within customer service platforms and CRMs is essential for effective service design.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A fundamental value, ensuring all service designs and process improvements prioritize the customer experience and solve real user needs.

• Efficiency & Scalability: A drive to create streamlined, optimized processes that can be replicated and scaled across the diverse brand portfolio, maximizing operational effectiveness.

• Data-Driven Decision Making: Reliance on data, analytics, and customer insights to inform design choices, measure impact, and guide continuous improvement efforts.

• Collaboration & Openness: A commitment to working collaboratively across different brands, departments, and geographies, fostering an environment of shared learning and mutual respect.

• Innovation & Adaptability: Embracing new technologies like AI and being willing to adapt processes and services to meet evolving customer expectations and market trends.

Collaboration Style:

• Cross-Functional Integration: Proactive engagement with product, engineering, marketing, and local operational teams to ensure service designs are technically feasible, aligned with business goals, and operationally sound.

• Constructive Feedback Loop: Encouraging a culture where feedback is openly shared and constructively used to refine designs and processes, promoting continuous improvement.

• Knowledge Sharing: Actively sharing best practices, learnings, and design methodologies across the organization to build a collective expertise in service design and AI integration.

• Empowerment & Autonomy: While collaboration is key, the culture likely supports individuals taking ownership of their design projects and driving them forward with autonomy.

📝 Enhancement Note: The emphasis on collaboration across diverse brands and the need for scalable, data-driven solutions are core to the operational culture. Candidates should demonstrate an ability to navigate a complex organizational structure while championing customer-centric and efficient operational practices.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Multi-Brand Complexity: Designing standardized services that cater to the unique needs and operational nuances of 60+ different brands requires significant research, stakeholder management, and diplomatic negotiation.

• Integrating AI Effectively: Successfully integrating AI into customer care requires careful consideration of ethical implications, data privacy, human-AI collaboration, and ensuring AI genuinely enhances, rather than hinders, the customer experience.

• Driving Change Adoption: Overcoming resistance to change and ensuring new service designs and processes are effectively adopted by local teams across various European countries can be a significant hurdle.

• Balancing Innovation with Legacy Systems: Designing future-state services while acknowledging existing technical infrastructure and operational constraints requires creative problem-solving and phased implementation strategies.

Learning & Development Opportunities:

• AI in Customer Service Specialization: Become a leading expert in applying AI and automation to customer service operations within the PaaS/SaaS industry.

• Cross-Cultural Design Expertise: Develop a deep understanding of designing services that resonate with diverse European customer bases and operational contexts.

• Strategic Operations Influence: Gain experience in influencing operational strategy at a large, multi-national company, impacting millions of customers.

• Leadership Development: Opportunities to lead larger project teams, mentor junior designers, and potentially move into management roles within the CX or Operations functions.

• Industry Exposure: Access to relevant industry conferences, webinars, and potential certifications in Service Design, CX, AI, or ITIL frameworks.

📝 Enhancement Note: The challenges highlight the strategic and complex nature of the role, requiring strong problem-solving skills and adaptability. The growth opportunities are substantial, offering a clear path for specialization and advancement within a dynamic organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex customer journey you mapped and redesigned. What were the key pain points, and how did your design address them, particularly considering operational feasibility and AI integration?"

• "How would you approach standardizing customer service processes across multiple distinct brands, each with its own operational history and customer base?"

• "Imagine you need to introduce an AI-powered chatbot to a customer support team. What steps would you take to design this service, gain buy-in from the team, and ensure a positive customer experience?"

• "Walk me through a service blueprint you've created. What are the critical elements, and how does it inform operational readiness and continuous improvement?" Company & Culture Questions:

• "Based on your understanding of team.blue, what do you see as the biggest operational challenges for a company with this many brands and a focus on SMB customers?"

• "How do you align with a 'Come as you are' and diversity-focused culture, especially when working with distributed, international teams?"

• "Describe a time you had to challenge existing operational practices or assumptions. How did you approach it, and what was the outcome?"

• "How do you ensure customer needs are prioritized while also meeting business objectives and operational constraints?" Portfolio Presentation Strategy:

• Focus on Process, Not Just Product: Clearly articulate your methodology, the steps you took, and the rationale behind your design decisions.

• Tell a Story: Frame your case studies as narratives – the problem, your journey to the solution, and the impact.

• Quantify Everything Possible: Use data and metrics to validate your claims about efficiency gains, customer satisfaction improvements, or operational benefits.

• Highlight AI/Automation Elements: If applicable, dedicate specific time to explaining how AI was considered or integrated, the expected benefits, and any challenges overcome.

• Be Prepared for Deep Dives: Anticipate questions about your specific contributions, the tools you used, and how you managed stakeholder feedback.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of strategic thinking, operational understanding, and hands-on design skills, with a particular emphasis on AI integration and cross-brand collaboration. The ability to articulate process and impact is key.

📌 Application Steps

To apply for this Service Designer position:

• Submit Your Application: Complete the online application through the team.blue careers portal, ensuring all requested fields are accurately filled.

• Tailor Your Resume: Customize your resume to highlight your 5+ years of experience in Service Design, CX, and Process Design, explicitly mentioning any experience with AI, automation, or multi-brand environments. Use keywords from the job description such as "customer journeys," "service blueprints," "process optimization," and "stakeholder management."

• Prepare Your Portfolio: Curate a portfolio that showcases your best work, focusing on projects demonstrating your ability to analyze, design, and improve customer-facing services. Ensure it includes examples of customer journey maps, service blueprints, and any relevant AI/automation concepts. Be ready to present a detailed case study.

• Research team.blue: Understand the company's ecosystem of brands, their PaaS/SaaS offerings, and their commitment to customer success. This will help you tailor your responses and demonstrate genuine interest.

• Practice Your Presentation: Rehearse presenting your portfolio and case studies, focusing on clear communication, logical flow, and articulating the operational impact and ROI of your designs. Practice answering common interview questions related to service design, AI, and stakeholder management.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.