Service Designer

📍 Job Overview

Job Title: Service Designer

Company: Knightec Group Sweden

Location: Solna, Sweden

Job Type: Full-time

Category: Service Design & UX

Date Posted: April 15, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead end-to-end service design and UX initiatives within complex, multi-faceted client projects, from initial user research through to validated concept development.

• Drive the creation of impactful digital experiences and physical product integrations by translating user needs and business objectives into actionable design strategies and prototypes.

• Facilitate and manage collaborative workshops, co-creation sessions, and ideation processes, ensuring alignment across diverse teams including designers, developers, business stakeholders, and end-users.

• Champion user-centered methodologies and inclusive design principles across the organization and client engagements, fostering a deeper understanding of user needs and their impact on business value.

• Develop and present comprehensive service blueprints, user journeys, and strategic roadmaps that clearly articulate the value proposition and implementation path for new services and products.

📝 Enhancement Note: The role emphasizes a hybrid work arrangement, indicating a need for strong self-management and communication skills to effectively collaborate remotely and in-office. The company's focus on both physical products and digital experiences suggests a need for a designer who can bridge these domains.

📈 Primary Responsibilities

• Spearhead service design and UX strategy for diverse client projects, encompassing both public sector and industrial organizations.

• Conduct in-depth qualitative research, including user interviews, field studies, and usability testing, to uncover critical insights and unmet user needs.

• Define and articulate user and business goals, and subsequently design optimal user journeys across both digital and physical touchpoints.

• Develop innovative service concepts and prototypes, translating abstract ideas into tangible user experiences and validated solutions.

• Facilitate engaging and productive workshops for ideation, co-creation, and prioritization, bringing together cross-functional teams and stakeholders.

• Advocate for and embed inclusive design principles throughout the service ecosystem, ensuring solutions are accessible and beneficial to a broad user base.

• Translate complex research findings and user insights into compelling service concepts that effectively bridge user needs with strategic business objectives.

• Create and present clear visualizations of research findings, service blueprints, user journeys, and strategic recommendations to various audiences.

• Foster strong, collaborative relationships with internal design teams, development teams, business leads, and external clients to ensure project success.

• Apply agile methodologies to service design and UX processes, ensuring flexibility and iterative improvement throughout project lifecycles.

📝 Enhancement Note: The responsibilities highlight a need for a proactive and influential Service Designer who can not only execute design tasks but also champion the value of user-centered design and drive strategic thinking within client engagements.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Design, Human-Computer Interaction, Psychology, or a related field is often preferred for this level of role, providing a strong theoretical foundation for design principles and research methodologies.

Experience: Minimum of 5 years of professional experience in a designer role, with a significant portion dedicated to service design and UX, demonstrating a proven ability to deliver measurable business value through design initiatives.

Required Skills:

• Extensive experience in planning and leading service design projects, with a portfolio showcasing demonstrable business value and measurable outcomes.

• Proficiency in conducting qualitative research, including user interviews, ethnographic studies, and usability testing.

• Expertise in developing service blueprints, user journeys, and customer experience maps.

• Strong ability to facilitate workshops, co-creation sessions, and ideation exercises.

• Deep understanding of user-centered design principles and agile methodologies.

• Proven experience in concept development and service prototyping.

• Excellent communication, presentation, and stakeholder management skills.

Preferred Skills:

• Experience with inclusive design principles and accessibility standards.

• Familiarity with digital product development lifecycles.

• Experience working with clients in public sector or industrial sectors.

• Knowledge of design thinking frameworks beyond core service design.

• Ability to work effectively in a hybrid work environment.

📝 Enhancement Note: The requirement for "documented results that created business value with clear measurable goals" is critical. Candidates should prepare to articulate specific metrics and ROI from past service design projects.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 detailed case studies demonstrating end-to-end service design projects.

• Each case study should clearly outline the problem statement, research methodology, design process, key deliverables (e.g., service blueprints, user journeys, prototypes), and quantifiable business outcomes.

• Highlight experience in translating user insights into actionable design solutions that drove measurable business value.

• Demonstrate an understanding of how digital and physical touchpoints integrate within a service ecosystem.

Process Documentation:

• Evidence of structured approaches to user research, including methodology selection and data synthesis.

• Examples of iterative design processes, including prototyping, testing, and refinement loops.

• Documentation of facilitated workshops and co-creation sessions, including agendas, participant engagement, and outcomes.

• Clear articulation of how service design thinking was applied to solve complex business challenges.

📝 Enhancement Note: The portfolio should not just display final designs but critically, the process and impact of the service design work. Emphasis on "measurable goals" means candidates should be ready to discuss KPIs and ROI.

💵 Compensation & Benefits

Salary Range: For a Service Designer with 5-10 years of experience in Stockholm, Sweden, the estimated annual salary range is approximately SEK 550,000 - SEK 750,000. This range accounts for the specialized nature of service design, the required experience level, and the cost of living in the Stockholm region.

Benefits:

• Full-time employment with a competitive salary package.

• Opportunities for professional development and continuous learning in a cutting-edge environment.

• Participation in diverse and impactful client projects across various industries.

• A supportive and collaborative team culture focused on innovation and mutual growth.

• Potential for travel to client sites, offering varied work experiences.

• Standard Swedish employment benefits, likely including pension contributions, health insurance, and paid time off.

Working Hours: The role is full-time, typically around 40 hours per week, with flexibility often provided to accommodate project needs and a hybrid work model.

📝 Enhancement Note: Salary estimates are based on research into similar roles in Stockholm, Sweden, considering experience level and industry benchmarks. Actual compensation will be determined by the candidate's specific qualifications, experience, and the prevailing market rates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Engineering, Product Development, and Digital Service Design Consulting. Knightec Group operates at the intersection of business strategy and technology development, helping clients transform new technologies into tangible solutions.

Company Size: Knightec Group is a significant player in Northern Europe, suggesting a medium to large-sized organization with a substantial employee base and a broad range of expertise. This size offers opportunities for both specialization and broad exposure.

Founded: Knightec Group has a history of growth and innovation, positioning itself as a leading strategic partner. The company's founding history implies stability and a sustained commitment to its mission.

Team Structure:

• The Service Designer will be part of the Design & Digital Experience team, which is a specialized unit within the broader Hardware & Design business area.

• This team likely comprises a mix of service designers, UX designers, UI designers, and potentially researchers, working collaboratively.

Methodology:

• The company emphasizes a user-centric approach combined with engineering expertise and business understanding.

• Agile methodologies are integral to their project execution, enabling flexibility and iterative development.

• Cross-functional collaboration is a cornerstone, integrating design, development, and business strategy.

Company Website: https://career.knightecgroup.com

📝 Enhancement Note: The company's focus on being a "strategic partner" suggests a culture that values deep client relationships, problem-solving, and delivering tangible business outcomes, not just design outputs.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Senior level, requiring several years of practical experience and the ability to independently lead service design initiatives. It's beyond an entry-level or junior designer role and requires a strategic mindset alongside hands-on execution.

Reporting Structure: The Service Designer will report into the Design & Digital Experience team, likely under a Design Lead or Manager. In client projects, they will collaborate closely with project managers, client stakeholders, and cross-functional teams (developers, business analysts, etc.).

Operations Impact: The Service Designer's work directly influences the success of client product and digital service development. By ensuring user needs are met and business goals are achieved, they contribute significantly to client satisfaction, market adoption, and ultimately, the revenue and reputation of Knightec Group. Their insights shape strategic decisions for clients.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like inclusive design, accessibility, or advanced research methodologies.

• Leadership: Progress to a Senior Service Designer or Design Lead role, mentoring junior designers and taking on larger, more complex projects or programs.

• Strategic Influence: Become a key advisor to clients on digital transformation and user experience strategy.

• Industry Expertise: Develop deep knowledge in specific client sectors (e.g., public sector, industrial).

• Internal Development: Contribute to shaping Knightec Group's design practices and methodologies.

📝 Enhancement Note: The emphasis on "growing together with the team and contributing to our shared development" suggests an environment that values continuous improvement and internal knowledge sharing, offering organic growth paths beyond formal promotions.

🌐 Work Environment

Office Type: Knightec Group has a physical office located in Solna, Stockholm, indicating a hybrid work environment. This suggests a blend of in-office collaboration and remote work flexibility.

Office Location(s): The primary office is located at Rättarvägen 3, Solna, 169 68, Sweden. This location is accessible within the Stockholm metropolitan area.

Workspace Context:

• The office environment likely supports collaborative work, with spaces for team meetings, workshops, and focused individual work.

• As a technology and design consulting firm, expect access to modern tools and technologies essential for service design and digital experience development.

• Opportunities for regular interaction with a diverse team of designers, engineers, and business consultants, fostering a dynamic and knowledge-rich atmosphere.

Work Schedule: Standard full-time hours (approx. 40 hours/week) are expected, with potential for flexibility to accommodate project deadlines and client needs. The hybrid model allows for a balance between structured office time and personal flexibility.

📝 Enhancement Note: The hybrid setup necessitates strong communication skills and the ability to maintain team cohesion and productivity across different work locations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess qualifications and alignment with the role requirements.

• First Interview: Typically with a Talent Acquisition Lead (Paola Banegas) or a Design Manager to discuss your background, motivations, and understanding of service design.

• Portfolio Presentation & Case Study: You will likely be asked to present one or more detailed case studies from your portfolio, demonstrating your process, problem-solving skills, and impact. This is a crucial step to assess practical experience.

• Team/Technical Interview: A session with other designers or team members to evaluate your technical skills, collaborative approach, and cultural fit. This may include scenario-based questions or a small design challenge.

• Final Interview: Potentially with a senior leader to discuss strategic alignment, career aspirations, and finalize any offer details.

Portfolio Review Tips:

• Storytelling: Structure your case studies as narratives, clearly explaining the context, your role, the challenges, your process, the solutions, and the results.

• Quantify Impact: Be prepared to discuss measurable outcomes (e.g., increased conversion rates, improved user satisfaction scores, cost savings) and how your design work contributed to them.

• Process Focus: Emphasize your methodology, research techniques, and how you iterate based on feedback and testing.

• Client-Centricity: Highlight how you understood and addressed client business objectives alongside user needs.

• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate.

Challenge Preparation:

• Be ready for questions about how you would approach a new, undefined problem, your preferred research methods, and how you handle conflicting stakeholder opinions.

• Practice articulating complex design concepts clearly and concisely.

• Prepare examples of how you have driven change or influenced decisions through design.

📝 Enhancement Note: Given the emphasis on "documented results that created business value," candidates should prioritize case studies that clearly show ROI and measurable improvements.

🛠 Tools & Technology Stack

Primary Tools:

• Service Design & UX Tools: Figma, Sketch, Adobe XD (for prototyping, wireframing, UI design). Miro, Mural (for collaborative whiteboarding, workshops, service blueprints, user journey mapping).

• Research Tools: User testing platforms (e.g., UserTesting.com, Lookback), survey tools (e.g., SurveyMonkey, Typeform), qualitative data analysis tools.

• Project Management Tools: Jira, Asana, Trello (for agile project tracking and collaboration).

Analytics & Reporting:

• Experience with web analytics tools (e.g., Google Analytics) to understand user behavior and performance metrics.

CRM & Automation:

• While not directly a CRM role, understanding how user data is managed within CRMs (like Salesforce) and how automation impacts user journeys can be beneficial.

• Familiarity with how design outputs integrate into development workflows and potentially automated processes.

📝 Enhancement Note: While specific tools aren't listed, proficiency in industry-standard design and collaboration tools is assumed. The ability to use tools for visualizing complex systems (service blueprints, journey maps) is paramount.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all design decisions.

• Collaboration: A strong belief in the power of teamwork, cross-functional interaction, and shared problem-solving.

• Innovation: A drive to explore new ideas, technologies, and approaches to create impactful solutions.

• Business Acumen: An understanding that design must serve business objectives and deliver tangible value.

• Continuous Improvement: A culture of learning, feedback, and iterative refinement of both products and processes.

Collaboration Style:

• Cross-Functional Integration: Actively working alongside developers, business strategists, and clients to ensure holistic solution development.

• Open Communication: Encouraging honest feedback and transparent dialogue within the team and with stakeholders.

• Co-creation: Facilitating inclusive workshops where diverse perspectives are valued and contribute to the final design.

• Knowledge Sharing: A willingness to share learnings, best practices, and insights to elevate the entire team's capabilities.

📝 Enhancement Note: The company's description highlights "curiosity, collaboration, and the courage to challenge" as drivers. This suggests an environment where proactive engagement and constructive dissent are encouraged.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Client Environments: Adapting to diverse client needs, organizational structures, and varying levels of design maturity.

• Translating Ambiguity into Action: Taking loosely defined problems and turning them into concrete, user-centered solutions.

• Balancing User Needs with Business Constraints: Finding optimal solutions that satisfy both user desires and commercial viability.

• Driving Adoption of Design Thinking: Educating and influencing stakeholders who may be less familiar with service design principles.

Learning & Development Opportunities:

• Exposure to Diverse Projects: Working across various industries and project types provides broad experience.

• Mentorship and Peer Learning: Opportunities to learn from experienced designers and engineers within Knightec Group.

• Professional Development: Potential support for attending conferences, workshops, or pursuing further certifications in design or related fields.

• Contribution to Methodologies: The chance to help shape and refine Knightec Group's internal design processes.

📝 Enhancement Note: The role's inherent challenge lies in its consultative nature – influencing clients and internal teams to adopt user-centered approaches and demonstrating the concrete value of service design.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a service design project from initial research to a validated concept. What was your process, and what was the measurable business impact?"

• "How do you approach understanding and defining user needs in a complex project with multiple stakeholders? Walk us through your research and synthesis methods."

• "Imagine a client has a vague idea for a new digital service. How would you begin to define the scope, identify key user groups, and develop initial concepts?"

Company & Culture Questions:

• "What attracts you to Knightec Group and this specific role?"

• "How do you foster collaboration in a hybrid work environment?"

• "How do you balance advocating for the user with meeting client business objectives and technical constraints?"

Portfolio Presentation Strategy:

• Focus on Process: Dedicate significant time to explaining your thought process, research methods, and iterative design steps.

• Highlight Your Role: Clearly articulate your specific contributions, especially in team projects.

• Show, Don't Just Tell: Use visuals (wireframes, journey maps, prototypes) to illustrate your points.

• Quantify Results: Be ready with metrics and specific examples of business value delivered.

• Prepare for Q&A: Anticipate questions about challenges, trade-offs, and alternative approaches you considered.

📝 Enhancement Note: Be prepared to discuss your experience with both digital and physical touchpoints, as the company works on integrated product and service development.

📌 Application Steps

To apply for this Service Designer position:

• Submit your application through the official application link on the Knightec Group career page.

• Customize Your Resume: Tailor your resume to highlight experience in service design, UX, qualitative research, and project leadership, using keywords from the job description (e.g., "service blueprints," "user journeys," "co-creation," "business value").

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best demonstrate your ability to lead service design projects and deliver measurable business impact. Ensure they clearly articulate your process and results.

• Prepare Your Narrative: Practice articulating your experience and portfolio case studies concisely and compellingly, focusing on problem-solving, process, and quantifiable outcomes.

• Research Knightec Group: Understand their mission, values, and the types of projects they undertake. Consider how your skills and experience align with their approach to product and digital service development.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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