Service Design Manager

📍 Job Overview

Job Title: Service Design Manager (17-month Fixed-Term Contract)

Company: Indra Group UK & Ireland

Location: London, England, United Kingdom

Job Type: CONTRACTOR

Category: Service Design & Transition Management

Date Posted: May 15, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Spearhead the definition and execution of Indra's service design and service transition strategy for the critical TfL Proteus contract, ensuring seamless integration of changes.

• Lead comprehensive end-to-end service design initiatives, encompassing process, technology, organization, and governance across the entire service lifecycle.

• Drive the meticulous design and assurance of all modifications to TfL’s Revenue Collection System, guaranteeing controlled and compliant transitions into live service.

• Establish and maintain robust service acceptance criteria, system impact assessments, and traceability frameworks from initial requirements to final deployment and testing.

• Foster strong collaboration across multiple suppliers and interfacing parties to achieve integrated service designs and clear accountability within the complex ecosystem.

📝 Enhancement Note: This role is a 17-month fixed-term contract, requiring a candidate with immediate availability and the ability to commit to the full project duration. The focus on TfL's Revenue Collection System and its specific technologies (EMV contactless, Oyster) indicates a highly specialized operational environment.

📈 Primary Responsibilities

• Develop, maintain, and continuously improve the Service Design and Service Transition Plan, ensuring strict adherence to contractual obligations and TfL governance frameworks.

• Lead the creation of comprehensive end-to-end service designs, covering all facets of the service lifecycle, including design, change management, rigorous testing, controlled transition, and decommissioning processes.

• Ensure all developed service designs facilitate safe and controlled implementation of changes, prioritizing the minimization of disruption to live services and end-user experience.

• Define, manage, and enforce service acceptance criteria, conduct thorough system impact assessments, and maintain robust traceability from business requirements through to final delivery and validation.

• Actively coordinate with a diverse range of suppliers and interfacing parties to ensure integrated service designs and establish clear lines of accountability across the entire operational ecosystem.

• Guarantee that all service designs are meticulously crafted to meet overarching business objectives, stringent quality standards, regulatory compliance mandates, security protocols, and cost-effectiveness requirements.

• Oversee the meticulous production and governance of all essential service design artifacts, including but not limited to high-level designs (HLD), low-level designs (LLD), comprehensive support models, and critical documentation required for formal assurance processes.

• Ensure services are architected for optimal resilience, scalability, long-term supportability, and minimal operational impact, with a proactive approach to avoiding single points of failure.

• Lead and manage the end-to-end service assurance process, confirming that all design, development, testing, and release stages are meticulously completed and formally approved before any deployment into the live environment.

• Chair and lead the Change Advisory Board (CAB) process, ensuring that all service design aspects of proposed Changes are thoroughly defined, rigorously assessed for impact, and formally approved.

• Drive operational readiness and facilitate smooth service transition, encompassing all aspects of release management, deployment strategies, comprehensive training programs, early life support, and successful embedding of new services into live operations.

📝 Enhancement Note: The emphasis on "end-to-end service lifecycle" and "multi-supplier environments" suggests a need for a candidate with a holistic view of IT service delivery and strong experience managing complex interdependencies, common in large-scale government or public sector contracts.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a closely related technical discipline.

• Equivalent practical experience will be considered in lieu of a formal degree.

• Professional certifications such as ITIL 4 (Foundation minimum, advanced levels preferred) are highly desirable.

Experience:

• Proven track record in service design and service transition within large-scale, complex IT or systems integration programs.

• Extensive experience managing the full end-to-end service lifecycle, encompassing design, testing, robust change management, and successful service transition phases.

• Demonstrable expertise in producing and governing critical service design artifacts, including detailed option analysis, comprehensive system impact assessments, high-level designs (HLD), low-level designs (LLD), and essential service documentation.

• Significant experience in defining and managing service acceptance criteria, developing detailed traceability matrices, and implementing robust assurance processes.

• Strong, practical experience operating within multi-supplier environments and managing complex interfaces, with a proven ability to coordinate effectively across diverse stakeholder groups.

• Solid understanding of non-functional requirements (NFRs), including critical aspects like security, resilience, performance optimization, and scalability.

• Experience in identifying, assessing, and mitigating risks throughout service design and transition activities.

• Profound knowledge of ITIL principles and ISO 20000 standards, with a particular focus on service design, service transition, and continuous improvement methodologies.

• Strong governance and documentation skills, with a proven history of supporting formal assurance processes, approvals, and audits.

Required Skills:

• Service Design: Expertise in conceptualizing and architecting IT services to meet business and user needs.

• Service Transition: Proven ability to manage the planning and execution of new or changed services into the live operational environment.

• ITIL Framework: Deep understanding and practical application of ITIL v3 or ITIL 4 principles, particularly within Service Design and Service Transition lifecycles.

• Change Management: Proficiency in managing the process of change to minimize disruption and risk.

• Stakeholder Management: Excellent ability to build relationships, communicate effectively, and manage expectations across diverse groups.

• Service Assurance: Experience in ensuring services meet defined quality, security, and performance standards.

• Risk Management: Capability to identify, assess, and implement mitigation strategies for service-related risks.

• Systems Integration: Understanding of how different IT systems interact and dependencies within complex environments.

• Interface Management: Skill in managing the interactions and dependencies between different suppliers and systems.

Preferred Skills:

• ISO 20000 Standards: Familiarity with or experience implementing ISO 20000 for IT Service Management.

• Release Management: Experience overseeing the planning, scheduling, and control of software builds and deployments.

• Operational Readiness: Ability to ensure that operational teams and processes are prepared for new service introductions.

• Impact Assessment: Proficiency in evaluating the potential effects of changes on existing services and infrastructure.

• Traceability: Experience in creating and managing documentation that links requirements to design, build, and test outcomes.

• Transport/Mobility Systems: Domain knowledge in transport systems, specifically Revenue Collection Systems (e.g., EMV contactless, Oyster).

• Public Sector/Safety-Critical Environments: Experience working in regulated or high-consequence operational contexts.

• Accreditation & Compliance: Familiarity with programs like PCI DSS, security standards, and regulatory compliance.

📝 Enhancement Note: The explicit mention of "Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline (or equivalent experience)" suggests that while formal education is valued, practical, hands-on experience in the specified areas will be heavily weighted, especially for a contract role. The desirability of advanced ITIL certifications highlights the importance of formal ITSM knowledge.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Service Design Artifacts: Showcase examples of comprehensive service designs, including high-level and low-level design documents, support models, and service blueprints that illustrate an end-to-end view.

• Transition Plans & Documentation: Provide evidence of well-structured service transition plans, release management documentation, and operational readiness checklists developed for complex projects.

• Assurance & Acceptance Criteria: Include examples of defined service acceptance criteria, system impact assessment reports, and traceability matrices that demonstrate a rigorous approach to quality and compliance.

• Process Improvement Case Studies: Present case studies detailing how you have identified inefficiencies in service design or transition processes and implemented improvements, quantifying the positive impact (e.g., reduced lead time, fewer incidents, improved performance).

Process Documentation:

• Workflow Design & Optimization: Demonstrate experience in mapping, analyzing, and optimizing complex IT service workflows, particularly those involving multiple suppliers and critical systems.

• Implementation & Automation: Showcase how you have contributed to or led the implementation of new service designs and the automation of transition processes to enhance efficiency and reduce manual effort.

• Measurement & Performance Analysis: Provide examples of how you have defined key performance indicators (KPIs) for service design and transition, and how you have used data to monitor performance, identify issues, and drive continuous improvement.

📝 Enhancement Note: Given the role's focus on TfL's Revenue Collection System, a portfolio demonstrating experience with large-scale, public-facing critical infrastructure projects, particularly those involving payment systems or complex ticketing, would be highly advantageous. The ability to clearly articulate the impact of implemented processes and designs through metrics is crucial.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Annual Leave: 25 days per annum, in addition to 8 public bank holidays.

• Holiday Flexibility: Options available to buy or sell holiday days, providing flexibility in managing annual leave.

• Pension Scheme: A contributory pension scheme with a 4% employee contribution and a 4% employer contribution.

• Private Medical Insurance: Comprehensive private medical insurance, including dental and optical coverage.

• Life Assurance: A life assurance policy providing financial security.

• Income Protection: Sickness and long-term disability income protection benefits.

• Cycle to Work Scheme: An initiative promoting sustainable commuting.

• Employee Assistance Programs (EAP): Confidential support services for personal and professional well-being.

• Flexible/Remote Working Options: Opportunities for flexible working arrangements, including remote work, to support work-life balance.

• Social Events: Company-sponsored social events, both formal and informal, to foster team cohesion.

• Learning and Development Programs: Access to ongoing training and development opportunities to enhance skills and career growth.

Working Hours:

• Standard working hours are typically 40 hours per week.

• The role offers flexible/remote working options, allowing for adaptability in scheduling while ensuring operational needs and project deliverables are met. Effective management of service transition and design processes will require diligent time management and availability during key project phases.

📝 Enhancement Note: The salary estimate is based on typical contract rates for experienced IT Service Management professionals in London. It's important to note that contract roles often do not include the same long-term benefits as permanent positions, but Indra has provided a comprehensive package for this FTC. The mention of "flexible/remote working options" is common for contract roles, but candidates should clarify expectations regarding office attendance for key meetings and collaborations in London.

🎯 Team & Company Context

🏢 Company Culture

Industry: Indra is a leading global technology and consulting company operating across diverse sectors, including Transport, Defence, and Digital Transformation. They focus on providing proprietary solutions and are a key player in IT services in Spain and Latin America via their affiliate Minsait. The company emphasizes innovation, trust, connection, and foresight.

Company Size: Indra has over 60,000 employees globally, indicating a large, established organization with significant resources and a broad operational footprint. This size suggests a structured environment with defined processes but also opportunities for impact within specific projects.

Founded: While the founding date isn't specified, Indra's long-standing presence and global reach suggest a mature company with extensive experience in technology and consulting.

Team Structure:

• Operations Team: The Service Design Manager will likely be part of a larger project delivery or operations team focused on the TfL Proteus contract. This team will include technical specialists, project managers, and potentially other service management professionals.

• Reporting Structure: The role reports into project leadership or a head of operations/service management responsible for the TfL contract. Close collaboration with TfL representatives, supplier teams, and Indra's internal technical and delivery functions is expected.

• Cross-functional Collaboration: This role necessitates extensive collaboration with various internal teams (e.g., development, testing, infrastructure, security, project management) and external stakeholders (TfL, multiple suppliers, system integrators).

Methodology:

• Data Analysis & Insights: Indra emphasizes leveraging data to drive innovation and solutions. The Service Design Manager will need to utilize data from testing, live service performance, and user feedback to inform design decisions and improvements.

• Workflow Planning & Optimization: A core aspect of the role involves planning and optimizing workflows for service design, change management, and transition to ensure efficiency and compliance.

• Automation & Efficiency: The company's focus on technology implies an expectation to explore and implement automation where possible to streamline processes and reduce operational overhead.

Company Website: https://www.indragroup.com/

📝 Enhancement Note: Indra's stated values (Innovation, Trust, Connection, Foresight) should be reflected in how candidates approach their work and interactions. For a large, global company, understanding how these values translate into daily operations and decision-making will be key. The TfL Proteus contract suggests a focus on public service delivery and critical infrastructure, requiring a high degree of reliability and compliance.

📈 Career & Growth Analysis

Operations Career Level: This Service Design Manager role is at a senior management level, focusing on strategic implementation and oversight within a specific, high-stakes project (TfL Proteus). It requires a blend of technical understanding, process expertise, and leadership capabilities. The role is pivotal in ensuring the successful integration of complex systems and changes into a live operational environment.

Reporting Structure: The role reports into senior project leadership or a dedicated Service Management function overseeing the TfL contract. This position requires significant autonomy in defining and executing service design and transition strategies, with reporting on progress, risks, and issues to stakeholders at various levels, including client representatives.

Operations Impact: The Service Design Manager has a direct and significant impact on the reliability, efficiency, and compliance of TfL's Revenue Collection System. Successful service design and transition are critical for maintaining uninterrupted service, ensuring customer satisfaction, and meeting contractual obligations, thereby directly influencing revenue collection and operational continuity for TfL.

Growth Opportunities:

• Operations Skill Advancement: This role offers deep experience in complex ITSM processes within a critical public sector infrastructure project. It provides opportunities to refine expertise in ITIL, service design, service transition, risk management, and multi-supplier coordination.

• Industry Specialization: The contract's focus on Revenue Collection Systems (EMV contactless, Oyster) is a niche but valuable area of expertise. Successful navigation of this project can lead to further specialization in transport technology or payment systems.

• Leadership Development: Managing a critical project function and coordinating diverse teams (internal and external) provides substantial leadership development opportunities, particularly in stakeholder management and driving consensus in complex environments.

📝 Enhancement Note: As a 17-month fixed-term contract, the "growth" here is primarily focused on skill acquisition and project-specific experience rather than long-term career pathing within Indra, unless there's an opportunity for extension or a permanent role conversion. Candidates should view this as a significant project engagement that will enhance their CV and future marketability.

🌐 Work Environment

Office Type: The role is described as "Hybrid," indicating a blend of remote work and office-based activities. Given the location is London, this likely means working from a designated Indra office in London for key meetings, collaborative sessions, and team events, with the flexibility to work remotely for other tasks.

Office Location(s): While specific office addresses are not provided, the role is based in London, United Kingdom. Candidates should expect to attend meetings and collaborate from an Indra office within the Greater London area.

Workspace Context:

• Collaborative Environment: The hybrid model and the nature of the role necessitate a collaborative approach. Expect to work closely with project teams, suppliers, and client representatives, utilizing various communication and collaboration tools.

• Operations Tools & Technology: The role will involve using standard IT Service Management tools (e.g., ITSM platforms for change and incident management, potentially configuration management databases - CMDBs), project management software, and communication platforms. Access to TfL's specific systems and documentation will be provided.

• Team Interaction: Opportunities for interaction will occur through scheduled meetings (virtual and in-person), workshops, and informal communication channels, fostering a dynamic working relationship with colleagues and stakeholders.

Work Schedule:

• A standard 40-hour work week is expected.

• The hybrid nature allows for flexibility, but candidates must be prepared to be available for critical project milestones, urgent issue resolution, and key stakeholder engagements, which may sometimes fall outside standard hours. Effective time management is crucial for balancing remote work with necessary in-office collaboration.

📝 Enhancement Note: For a hybrid role in London, candidates should consider their proximity to potential Indra office locations and their comfort level with balancing remote productivity with in-person collaboration. The "17 month FTC" suggests a project-driven environment where flexibility and adaptability are key.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and cover letter, focusing on demonstrated experience in service design, service transition, ITIL, and complex IT program management.

• First Interview: Likely with an HR representative and/or a hiring manager. This stage will assess your overall experience, understanding of the role, and cultural fit with Indra's values. Be prepared to discuss your background in service design and transition for large-scale projects.

• Technical/Case Study Interview: This interview will delve deeper into your technical expertise. You may be presented with a scenario related to TfL's Revenue Collection System or a complex service transition challenge. Expect questions on ITIL processes, risk management, stakeholder coordination, and how you would approach specific design or transition problems. Your portfolio will be a key discussion point here.

• Final Interview: Potentially with senior leadership or key stakeholders from TfL. This stage focuses on strategic thinking, leadership capabilities, and final confirmation of your suitability for the contract.

Portfolio Review Tips:

• Curate Select Examples: Focus on 2-3 of your most impactful projects that directly relate to service design, service transition, and managing complex IT environments, ideally with a public sector or critical infrastructure context.

• Structure Your Case Studies: For each project, clearly outline the challenge, your role and responsibilities, the solutions implemented (focusing on design principles and transition strategies), the tools and methodologies used, and most importantly, the measurable outcomes and benefits achieved (e.g., reduced incident rate by X%, improved deployment success rate by Y%, achieved compliance with Z standard).

• Highlight Process Optimization: Emphasize how you improved existing processes or designed new ones to enhance efficiency, reduce risk, or improve service quality. Quantify these improvements whenever possible.

• Demonstrate Stakeholder Management: Be ready to discuss how you managed relationships and communicated with diverse stakeholders, including clients, suppliers, and technical teams, especially in challenging situations.

• Prepare for Visuals: If possible, use diagrams, flowcharts, or dashboards to visually represent complex designs or processes. Ensure any sensitive company information is anonymized.

Challenge Preparation:

• Scenario-Based Questions: Prepare to answer questions like: "How would you approach designing a new feature for a revenue collection system while ensuring minimal disruption to live operations?" or "Describe a time you had to manage conflicting requirements from multiple suppliers during a service transition."

• ITIL Application: Be ready to discuss specific ITIL processes (e.g., Change Management, Release and Deployment Management, Service Design) and how you would apply them to the TfL context.

• Risk Mitigation: Anticipate questions about identifying and mitigating risks associated with service changes in a safety-critical or high-impact environment.

• Client Focus: Demonstrate an understanding of client needs and contractual obligations, particularly in the context of public services like TfL.

📝 Enhancement Note: The emphasis on "TfL Proteus contract" and "Revenue Collection System" suggests that candidates with direct experience in these specific domains will have a significant advantage. Be ready to articulate how your past experience directly translates to the challenges and requirements of this particular project.

🛠 Tools & Technology Stack

Primary Tools:

• ITSM Platforms: Experience with leading ITSM tools such as ServiceNow, BMC Helix ITSM, Jira Service Management, or similar platforms for managing incidents, changes, problems, and service requests.

• Project Management Software: Familiarity with tools like Microsoft Project, Asana, Trello, or Jira for project planning, tracking, and reporting.

• Collaboration Suites: Proficiency in using Microsoft 365 (Teams, SharePoint, Outlook) or Google Workspace for communication, document sharing, and collaboration.

• Diagramming Tools: Experience with tools like Microsoft Visio, Lucidchart, or Draw.io for creating process flows, architecture diagrams, and high-level/low-level designs.

Analytics & Reporting:

• Reporting Tools: Ability to utilize reporting features within ITSM platforms or dedicated BI tools (e.g., Power BI, Tableau) to generate performance reports on service design and transition metrics.

• Data Analysis: Skills in analyzing data from various sources to identify trends, bottlenecks, and areas for improvement in service delivery.

• Dashboard Creation: Experience in creating dashboards to visualize key performance indicators (KPIs) for service health, change success rates, and transition efficiency.

CRM & Automation:

• CRM Systems (Indirect Relevance): While not a direct CRM role, understanding how service design impacts customer-facing systems or how customer feedback informs design is beneficial. Experience with CRM concepts might be a plus.

• Workflow Automation: Familiarity with concepts of workflow automation within ITSM or other business processes to improve efficiency and reduce manual intervention during service transition.

• Integration Concepts: Understanding of how different systems integrate and the implications for service design and transition, particularly in a complex multi-supplier environment.

📝 Enhancement Note: While specific tools are not listed, a strong command of standard IT Service Management and project management tools is expected. The ability to adapt to and effectively use client-specific or project-specific tools (like those used by TfL or other suppliers) will be crucial.

👥 Team Culture & Values

Operations Values:

• Innovation: Indra values innovation, suggesting an environment where new ideas for improving service design and transition processes are encouraged, provided they align with contractual requirements and deliver tangible benefits.

• Trust: Building and maintaining trust is paramount, especially in a client-facing role like this. Honesty, reliability, and delivering on commitments are key.

• Connection: Collaboration and strong relationships are essential. This role requires connecting with diverse teams and stakeholders to achieve shared objectives.

• Foresight: Anticipating future needs and potential issues in service design and transition is critical for proactive problem-solving and ensuring long-term service stability.

Collaboration Style:

• Cross-functional Integration: Expect a highly collaborative environment where seamless integration between design, development, testing, operations, and client teams is the norm.

• Process Review Culture: A culture that encourages continuous review and improvement of processes, with open feedback loops between teams and stakeholders.

• Knowledge Sharing: An emphasis on sharing best practices, lessons learned, and technical knowledge to foster collective growth and efficient problem-solving.

📝 Enhancement Note: Candidates should demonstrate how their personal work style aligns with Indra's stated values. For a Service Design Manager, this means showing how you bring innovation to process design, build trust through reliable execution, connect disparate teams for unified goals, and use foresight to prevent issues in service transitions.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Multi-Supplier Environment: Managing service design and transition across multiple vendors and interfacing systems for a critical public service like TfL's Revenue Collection System presents significant coordination and integration challenges.

• Balancing Innovation with Stability: Introducing new designs or changes while ensuring the absolute stability and reliability of live revenue-critical services requires a delicate balance and rigorous assurance.

• Contractual Constraints: Adhering strictly to the 17-month contract timeline and TfL's specific governance and contractual requirements will demand efficient planning and execution.

• Adapting to Evolving Technology: Staying abreast of evolving technologies in payment systems and public transport infrastructure, and incorporating them appropriately into service designs.

Learning & Development Opportunities:

• Deep ITSM Expertise: Gaining hands-on experience with ITIL, ISO 20000, and advanced service design/transition methodologies within a high-stakes, real-world project.

• Domain Specialization: Developing specialized knowledge in transport technology, revenue collection systems, EMV contactless, and fare systems, which are valuable niche skills.

• Complex Project Management: Enhancing skills in managing complex projects with multiple stakeholders, stringent deadlines, and critical deliverables.

📝 Enhancement Note: The role offers a concentrated period of intense learning and application of advanced ITSM principles in a demanding, real-world context. Candidates should be prepared for a fast-paced environment where problem-solving and adaptability are key to overcoming inherent project challenges.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you approach defining and implementing a service design and transition strategy for a critical revenue collection system under a fixed-term contract, considering TfL's specific governance and contractual requirements?" (Focus on methodology, phases, key deliverables, and risk management).

• Collaboration & Stakeholder Management: "Describe a time you had to coordinate service design efforts across multiple suppliers. How did you ensure clear accountability and integrated design outcomes?" (Highlight communication strategies, conflict resolution, and relationship building).

• Problem-Solving: "Imagine a critical change to the Revenue Collection System is facing significant integration issues during transition. What steps would you take to diagnose, resolve, and communicate the situation to stakeholders?" (Emphasize diagnostic approach, escalation, mitigation, and transparency).

Company & Culture Questions:

• Company Operations Culture: "How do you see Indra's values of Innovation, Trust, Connection, and Foresight applying to the Service Design Manager role on the TfL Proteus contract?" (Connect values to specific job duties and past experiences).

• Operations Team Dynamics: "How would you foster a collaborative environment between Indra's technical teams, TfL representatives, and third-party suppliers to ensure successful service transitions?" (Discuss communication styles, team building, and shared goal alignment).

• Operations Impact Measurement: "How would you measure the success of your service design and transition efforts for this contract, beyond just meeting deadlines?" (Focus on metrics like service availability, incident reduction, user satisfaction, compliance adherence, and ROI).

Portfolio Presentation Strategy:

• Process Improvement Narrative: Structure your portfolio presentation around a clear narrative: identify the business problem or opportunity, detail your strategic approach to service design and transition, showcase the implemented solutions (artifacts), and quantify the positive impact achieved.

• Metrics & ROI Focus: For each project presented, highlight key metrics that demonstrate success. Be prepared to discuss Return on Investment (ROI) where applicable, focusing on cost savings, efficiency gains, risk reduction, or improved service performance.

• Interactive Walkthrough: Be ready to walk through specific design documents, transition plans, or process flows, explaining your rationale, the decisions made, and how they addressed specific project requirements or challenges. Be prepared for questions that probe deeper into your decision-making process.

📝 Enhancement Note: Preparation should heavily emphasize the ability to translate theoretical knowledge of ITIL and service design principles into practical, actionable strategies for a complex, high-stakes project like the TfL Proteus contract. Demonstrating an understanding of the specific context (revenue collection, public transport) will be crucial.

📌 Application Steps

To apply for this Service Design Manager position:

• Submit your application through the provided application link on Workable.

• Customize Your Resume: Tailor your resume to highlight experience directly relevant to service design, service transition, ITIL, complex IT programs, and multi-supplier environments. Use keywords from the job description and emphasize achievements with quantifiable results.

• Prepare Your Portfolio: Select 2-3 key projects that best showcase your capabilities in service design, transition planning, stakeholder management, and process optimization. Ensure these examples are well-documented and ready for presentation, with a clear focus on outcomes and impact.

• Practice Your Interview Responses: Rehearse answers to common interview questions, particularly those related to strategy, problem-solving, and stakeholder management. Prepare to discuss your portfolio in detail and articulate how your experience aligns with Indra's values and the specific needs of the TfL Proteus contract.

• Research Indra & TfL: Familiarize yourself with Indra's company values, services, and recent news. Understand TfL's mission, the importance of its Revenue Collection System, and any public information available about the Proteus contract to demonstrate your engagement and understanding of the project's significance.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.