Product Designer Sênior - Produto de Crédito

📍 Job Overview

Job Title: Product Designer Sênior - Produto de Crédito

Company: iFood

Location: Osasco, São Paulo, Brazil

Job Type: Full-time

Category: Product Design / Revenue Operations Support

Date Posted: May 15, 2026

Experience Level: Mid-Senior (5-10 years implied)

Remote Status: On-site

🚀 Role Summary

• Drive end-to-end product design initiatives for the Credit product segment, with a specific focus on developing innovative collection journeys.

• Map complex and extended user journeys, adeptly managing multiple user states and navigating intricate systemic flows within the credit ecosystem.

• Conduct thorough user research and leverage data analysis to identify key metrics, prioritizing design efforts based on measurable impact and business objectives.

• Contribute to the overall design maturity of the team by working autonomously in a dynamic, fast-paced environment.

• Collaborate with cross-functional teams to ensure seamless integration of design solutions across various product touchpoints, driving efficiency and user satisfaction.

📝 Enhancement Note: While the title is "Product Designer," the responsibilities involving credit product journeys, collection flows, delinquency metrics, and systemic flows strongly suggest a significant overlap with Revenue Operations and Sales Operations support. The role requires understanding financial metrics and user behaviors related to payment and collections, which is crucial for optimizing revenue recovery and reducing churn. The emphasis on systemic flows and user states also points to a need for deep process understanding, a hallmark of operations roles.

📈 Primary Responsibilities

• Lead the design and development of new collection journeys within the Credit product, ensuring a user-centric approach that minimizes delinquency and maximizes recovery rates.

• Map comprehensive user journeys that span multiple states and interactions, with a keen eye for identifying friction points and opportunities for process optimization.

• Conduct robust user research, including interviews, surveys, and usability testing, to deeply understand user needs, pain points, and behaviors related to credit and payment.

• Perform competitive benchmarking and data analysis to inform design decisions, identify best practices, and prioritize features that yield the highest impact on key performance indicators (KPIs).

• Translate complex systemic requirements into intuitive and efficient user interfaces and workflows, ensuring alignment with broader business objectives and technical constraints.

• Collaborate closely with Product Managers, Engineers, Data Scientists, and Revenue Operations teams to ensure a cohesive and effective product strategy.

• Proactively identify and implement design improvements that enhance customer retention and post-sales engagement within the credit product lifecycle.

• Contribute to the evolution of design standards and processes within the iFood technology team, fostering a culture of continuous improvement and innovation.

📝 Enhancement Note: The responsibilities listed are highly aligned with operational efficiency within a financial product context. "Mapear jornadas longas e lidar com múltiplos estados do usuário, pensando em fluxos sistêmicos" and "Compreensão de métricas de recuperação e inadimplência" are direct indicators of an operations-focused mindset and skillset.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field, or equivalent practical experience.

Experience:

• 5-10 years of experience in product design, with a significant focus on complex digital products and user journeys.

• Proven experience designing for financial products, particularly in areas related to credit, payments, collections, or customer retention.

Required Skills:

• Product Design: End-to-end design process expertise, from concept to launch.

• User Research: Proficiency in various qualitative and quantitative research methodologies.

• User Journey Mapping: Ability to visualize and optimize complex user flows.

• Systemic Flows: Understanding of how user interactions fit into broader system architectures and business processes.

• Data Analysis: Ability to interpret metrics, understand KPIs, and use data to drive design decisions.

• Figma: Advanced proficiency in Figma for wireframing, prototyping, and collaboration.

• Full Stack Design: A holistic approach to design, encompassing strategy, research, UX, UI, and interaction design.

• Self-Management & Ambidexterity: Demonstrated ability to work autonomously, manage multiple priorities, and adapt to changing requirements.

Preferred Skills:

• AI & Machine Learning: Familiarity with AI concepts and their application in product design.

• Cloud Code: Experience or understanding of Cloud Code environments.

• Specific Tools: Prior experience with Figma Make, Lovable, or Vzero.

• Credit & Collections Metrics: Deep understanding of recovery and delinquency metrics.

• Post-Sales & Retention: Experience designing for customer lifecycle management beyond initial purchase.

• Agility & Creativity: Ability to innovate and find solutions with available information.

📝 Enhancement Note: The "5-10 years" experience level is inferred from the "Sênior" title and the complexity of the responsibilities described, particularly those involving systemic flows and strategic impact. The mention of "IA" and "Cloud Code" suggests a forward-thinking environment, and specific tool mentions like "Figma Make, Lovable ou Vzero" point to a sophisticated design tech stack.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 3-5 comprehensive case studies detailing your end-to-end design process for complex products, with a strong emphasis on credit, fintech, or revenue-impacting features.

• Problem Definition: Clearly articulate the business problem or user need addressed in each case study, referencing relevant metrics or hypothesized impact.

• Process Documentation: Illustrate your approach to user research, journey mapping, systemic flow analysis, and iterative design.

• Systemic Thinking: Demonstrate how you considered broader system impacts and user states in your design solutions.

• Metric-Driven Outcomes: Quantify the impact of your designs using metrics, whether actual results or well-reasoned projections, focusing on areas like recovery rates, delinquency reduction, or user retention.

Process Documentation:

• Workflow Design: Provide examples of how you've designed, documented, and optimized complex workflows, particularly those involving financial transactions or multi-step user journeys.

• System Integration: Showcase your understanding of how user-facing designs integrate with backend systems, APIs, and data pipelines.

• Performance Analysis: Detail how you've used data and analytics to measure the performance of your designs and identify areas for continuous improvement.

📝 Enhancement Note: For a Senior Product Designer role, especially one touching on revenue-sensitive areas like credit and collections, a portfolio that highlights process, systemic thinking, and measurable impact is paramount. The emphasis on "systemic flows" and "metrics of recovery and delinquency" necessitates a demonstration of how the designer understands and influences operational outcomes.

💵 Compensation & Benefits

Salary Range: (Estimated for Osasco, São Paulo, Brazil - Senior Product Designer)

• Estimated Annual Salary: R$ 120,000 - R$ 180,000 BRL

• Estimated Monthly Salary: R$ 10,000 - R$ 15,000 BRL

📝 Enhancement Note: This salary range is an estimate based on typical compensation for Senior Product Designers in major tech hubs in Brazil, such as the São Paulo metropolitan area. Factors influencing this range include experience level (5-10 years implied), company size (iFood is a large, established tech company), and the specialized nature of the role (Credit Product). Actual compensation may vary based on individual qualifications, negotiation, and the company's specific compensation structure. Research from platforms like Glassdoor, LinkedIn Salary, and local Brazilian salary guides for tech roles was considered.

Benefits:

• Health Insurance: Comprehensive medical, dental, and vision coverage.

• Life Insurance: Financial protection for your beneficiaries.

• Meal Voucher (Vale Refeição): For daily meals.

• Food Voucher (Vale Alimentação): For groceries.

• Transportation Voucher (Vale Transporte): Or assistance if applicable.

• iFood Pago & Benefits: Access to iFood's fintech solutions, including iFood Benefits (meal and food vouchers) and potentially banking services.

• Professional Development: Opportunities for training, workshops, conferences, and continuous learning.

• Flexible Work Environment: While on-site, the company culture may offer some flexibility.

• Employee Assistance Programs: Support for well-being and personal challenges.

• Stock Options/Performance Bonuses: Potentially offered based on company performance and individual contribution.

Working Hours:

• Standard full-time work week, typically around 40 hours. The iFood culture may emphasize results and autonomy, allowing for some flexibility within the on-site framework.

• Note: The specific working hours and any flexibility will be clarified during the interview process.

📝 Enhancement Note: Benefits are inferred based on typical offerings for large tech companies in Brazil and the specific mention of iFood's internal financial products. The emphasis on "iFood Pago" and "iFood Benefícios" highlights unique company-specific perks.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, E-commerce, Food Delivery, Fintech. iFood is a dominant player in the Latin American tech scene, known for its innovation and rapid growth in connecting restaurants with consumers.

Company Size: Large Enterprise. iFood is a major tech organization with a significant employee base, indicating a structured environment with ample resources and potential for career advancement.

Founded: 2011. iFood has a strong history of growth and adaptation, evolving from a food delivery platform to a comprehensive ecosystem including payments and other retail sectors.

Team Structure:

• Operations Team: Operates within a broader product development framework, likely comprising Product Managers, Designers, Engineers (frontend, backend, mobile), Data Scientists, and Analysts.

• Reporting Structure: The Senior Product Designer will likely report to a Design Lead or Head of Product Design, with close collaboration with Product Managers and engineering leads for the Credit product vertical.

• Cross-functional Collaboration: Expect intensive collaboration with teams focused on revenue, finance, risk, and customer success, given the nature of the Credit product.

Methodology:

• Data-Driven Decisions: iFood emphasizes using data and metrics to inform product strategy and design choices.

• Agile Development: Likely employs agile methodologies (Scrum, Kanban) for iterative product development and rapid deployment.

• User-Centric Design: A strong focus on understanding and meeting user needs through research and continuous feedback loops.

• Innovation: A culture that encourages experimentation and the adoption of new technologies.

Company Website: https://www.ifood.com.br/

📝 Enhancement Note: iFood's description as a leading Latin American tech company with a broad ecosystem (delivery, marketplace, fintech) suggests a dynamic, fast-paced, and innovative work environment. The "Credit Product" focus indicates a strategic expansion into financial services, requiring a blend of design expertise and an understanding of financial operations.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Product Designer. In an operations context, this translates to a significant level of autonomy, strategic influence, and the ability to mentor junior team members. The focus on credit products and systemic flows means the role contributes directly to revenue optimization and financial risk management, placing it at a critical juncture between product development and business operations.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager or Head of Design, working closely with Product Managers and Engineering Leads for the Credit vertical. Collaboration with Revenue Operations, Finance, and Risk Management teams will be integral.

Operations Impact: The designer will have a direct impact on revenue by optimizing collection journeys, reducing delinquency rates, and improving customer retention within the credit product. Their work will influence financial performance, customer satisfaction, and the overall efficiency of iFood's financial services.

Growth Opportunities:

• Leadership Development: Opportunity to mentor junior designers, lead design initiatives for new product features, and potentially step into a Design Lead role.

• Specialization: Deepen expertise in FinTech, credit products, revenue operations design, and complex systemic design.

• Cross-Functional Mobility: Potential to move into product management or specialized roles within operations or strategy teams, leveraging deep product and user understanding.

• Continuous Learning: Access to iFood's learning resources, industry conferences, and opportunities to work with cutting-edge technologies like AI and cloud platforms.

📝 Enhancement Note: The "Senior" designation coupled with responsibilities in credit and collections strongly implies a role where the designer has substantial influence on business outcomes and revenue streams, aligning with the strategic importance of operations roles.

🌐 Work Environment

Office Type: On-site. The role is based at iFood's office in Osasco, SP, Brazil. This suggests a collaborative, in-person work environment.

Office Location(s): Osasco, São Paulo, Brazil. This location is part of the greater São Paulo metropolitan area, offering access to a vibrant tech ecosystem and talent pool.

Workspace Context:

• Collaborative Environment: Expect a dynamic office setting designed to foster teamwork, brainstorming, and spontaneous problem-solving.

• Tools & Technology: Access to industry-standard design software (Figma), collaboration tools, and potentially advanced hardware for prototyping and user testing.

• Team Interaction: Regular opportunities for direct interaction with product teams, engineers, data scientists, and stakeholders from finance and operations.

Work Schedule:

• Full-time, likely with a standard 40-hour work week. While on-site, iFood's culture may offer a degree of flexibility in daily schedules, prioritizing results and autonomy. Specifics will be discussed during the interview process.

📝 Enhancement Note: The "On-site" designation implies a traditional office setup, which can be beneficial for collaborative design processes and direct team engagement, especially for complex projects involving systemic flows and cross-functional alignment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio for experience match and alignment with role requirements.

• Hiring Manager/Design Lead Interview: Discussion about your background, design philosophy, and experience with complex product challenges, especially in credit or financial services.

• Portfolio Presentation & Design Challenge: A deep dive into your portfolio case studies, focusing on your process, decision-making, and impact. You may also be given a design challenge to solve, assessing your problem-solving skills, systemic thinking, and ability to apply iFood's design principles.

• Cross-functional Interviews: Meetings with Product Managers, Engineers, and potentially representatives from Revenue Operations or Finance to assess collaboration skills and understanding of business context.

• Final Interview: Potentially with a senior leader to discuss cultural fit and long-term contributions.

Portfolio Review Tips:

• Focus on Impact: Clearly demonstrate how your design work contributed to business goals, revenue metrics, or operational efficiency, especially in credit/collection contexts.

• Showcase Process: Detail your approach to user research, journey mapping, systemic flow analysis, and iterative design. Explain why you made certain decisions.

• Quantify Results: Use data and metrics to showcase the success of your projects. If actual data is unavailable, articulate the hypothesized impact and the metrics you would track.

• Highlight Systemic Thinking: Explain how your designs interacted with broader systems and user states, demonstrating an understanding of complex flows.

• Tailor to iFood: Research iFood's products, brand, and design aesthetic. Show how your skills and experience align with their needs, particularly in the credit product domain.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with common challenges and best practices in credit product design, collections, user journey mapping for financial services, and systemic flow design.

• Practice Problem-Solving: Be prepared to tackle a design problem that may involve financial metrics, user behavior in payment scenarios, or complex system interactions.

• Articulate Your Process: Clearly explain your thought process, assumptions, and how you would approach the problem from research to solution.

• Consider Metrics: Think about what metrics would be critical to measure the success of your proposed solution in a revenue or operations context.

📝 Enhancement Note: The interview process for a senior role at a company like iFood will likely be rigorous, focusing heavily on demonstrable impact, process, and strategic thinking, particularly given the operations-adjacent nature of the credit product.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for design, prototyping, and collaboration. Proficiency in advanced features, component libraries, and design systems is essential.

• Figma Make, Lovable, Vzero: Specific iFood design tools or plugins that candidates may need familiarity with.

• Prototyping Tools: Beyond Figma, potentially tools like InVision, Principle, or Axure for more complex interactions.

Analytics & Reporting:

• Data Analysis Tools: Familiarity with tools like Google Analytics, Amplitude, Mixpanel, or iFood's internal analytics platforms for understanding user behavior and product performance.

• BI Tools: Exposure to Business Intelligence tools (e.g., Tableau, Looker) for data visualization and reporting, if not directly used by designers, then for understanding how data is consumed.

• Spreadsheets: Proficiency in Excel or Google Sheets for data manipulation and analysis.

CRM & Automation:

• CRM Systems: Understanding of how design impacts CRM data and user segmentation, even if not directly using a CRM.

• Automation Tools: Familiarity with concepts of workflow automation and how design can facilitate or integrate with automated processes, especially in collections.

• Project Management Tools: Tools like Jira, Asana, or Trello for managing design tasks and collaborating with engineering teams.

📝 Enhancement Note: The mention of specific tools like "Figma Make, Lovable ou Vzero" is critical. Candidates should research these tools or be prepared to demonstrate a rapid learning ability for proprietary or specialized design systems.

👥 Team Culture & Values

Operations Values:

• Innovation: A drive to constantly explore new technologies and methodologies, including AI, to improve product and processes.

• Data-Driven: Decisions are grounded in data and analytics, with a focus on measuring impact and optimizing outcomes.

• Customer Centricity: A deep commitment to understanding and serving user needs, ensuring products are intuitive and valuable.

• Ownership & Accountability: A strong sense of responsibility for one's work and its impact on the business and customers.

• Collaboration: Working effectively across teams to achieve common goals and share knowledge.

• Efficiency: A focus on optimizing processes and workflows to deliver results effectively and at scale.

Collaboration Style:

• Cross-functional Integration: Expect a highly collaborative environment where designers work hand-in-hand with product, engineering, data, and operations teams.

• Open Communication: A culture that encourages open feedback, constructive criticism, and knowledge sharing.

• Agile Mindset: Embracing iterative development, continuous improvement, and adaptability to changing priorities.

📝 Enhancement Note: iFood's culture likely emphasizes speed, innovation, and data-driven decision-making, common in successful tech companies. The "Credit Product" focus suggests that a strong understanding of financial metrics and operational efficiency will be highly valued.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex User Journeys: Designing for extended, multi-state user journeys in a financial context requires meticulous planning and a deep understanding of user behavior and systemic dependencies.

• Balancing User Needs with Business Goals: Effectively translating iFood's business objectives for credit and collections into user-friendly and impactful design solutions.

• Data Interpretation: Synthesizing complex data and metrics related to credit, recovery, and delinquency to inform design decisions.

• Rapid Iteration: Adapting to a fast-paced environment where designs need to be developed, tested, and iterated upon quickly.

• Cross-functional Alignment: Ensuring seamless collaboration and buy-in from diverse teams, including finance, risk, and engineering.

Learning & Development Opportunities:

• FinTech Specialization: Deepen expertise in designing for financial products and services.

• AI in Design: Explore and apply AI tools and concepts to enhance the design process and product offerings.

• Systemic Design: Develop advanced skills in mapping and designing complex, interconnected systems.

• Leadership & Mentorship: Opportunities to guide junior designers and lead strategic design initiatives.

• Industry Exposure: Potential to attend conferences, workshops, and engage with industry leaders in tech and fintech.

📝 Enhancement Note: The challenges presented are typical of senior roles in complex product areas, particularly those with a direct impact on revenue and financial operations. The growth opportunities are tailored to advancing expertise in these critical domains.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed for a complex financial product or a user journey with multiple states. What were the key challenges, and how did you address them?" (Focus on systemic thinking, user research, and metric-driven outcomes.)

• "How would you approach designing a new collection journey for users who are delinquent on their credit payments? What metrics would you prioritize, and why?" (Assess understanding of revenue operations, delinquency, and user psychology.)

Company & Culture Questions:

• "Why iFood, and specifically this role in the Credit Product team?" (Research iFood's mission, values, and recent developments in their fintech offerings.)

• "How do you stay updated on design trends, AI, and FinTech innovations?" (Showcase continuous learning and curiosity.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, your process, the solutions, and the measurable results.

• Emphasize Process & Rationale: Explain why you made specific design decisions, referencing user research, data, and business objectives.

• Showcase Systemic Thinking: Highlight how your designs considered broader system flows and user states.

• Quantify Impact: Present metrics clearly, explaining their significance and how your design influenced them. For credit products, focus on recovery rates, delinquency reduction, user retention, and conversion.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your design choices, challenges, and the trade-offs you made.

📝 Enhancement Note: Interview preparation should heavily emphasize the financial and operational aspects of the role, demonstrating an understanding of how design impacts revenue, risk, and customer lifecycle in the credit domain.

📌 Application Steps

To apply for this operations-adjacent product design position:

• Submit your application through the iFood Careers portal via the provided Greenhouse link.

• Curate Your Portfolio: Select 3-5 of your strongest case studies that best showcase your experience with complex product journeys, financial products (credit, payments, collections), systemic flows, and data-driven design. Tailor the presentation to highlight your understanding of revenue impact and operational efficiency.

• Optimize Your Resume: Ensure your resume clearly articulates your experience with product design, user research, journey mapping, and any relevant experience in FinTech, credit, or revenue-generating initiatives. Use keywords from the job description and operations industry (e.g., "systemic flows," "user journey optimization," "metric-driven design," "revenue impact").

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on your process, decision-making, and quantifiable results. Be ready to discuss how your design work contributes to business objectives like revenue recovery and delinquency reduction.

• Research iFood & the Role: Understand iFood's business model, its expansion into fintech, and the specific goals of the Credit Product team. Prepare to articulate why you are a strong cultural and professional fit for their innovative environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.