Senior Web Designer

📍 Job Overview

Job Title: Senior Web Developer & Administrator

Company: Trustly

Location: Vitória, Espírito Santo, Brazil

Job Type: Full-time

Category: Business Systems & Operations / Web Development

Date Posted: May 04, 2026

Experience Level: Mid-Senior (5-10 years)

Remote Status: Remote-First (with possibility to work in any city in Brazil)

🚀 Role Summary

• This role is pivotal in managing and enhancing Trustly's global websites, with a primary focus on the Help Center and Customer Support Ecosystem, acting as a key contributor to the Business Systems & Operations team.

• You will be responsible for the technical development, configuration, and seamless integration of web assets, ensuring they align with business objectives and global best practices for scalability and user experience.

• Serve as a strategic technical liaison, bridging the gap between Support Operations, UX, Marketing, and other technical teams to translate complex requirements into actionable digital solutions.

• Drive operational efficiency and improve customer self-service capabilities through intelligent prioritization of development tasks and proactive optimization of website performance.

• Own the end-to-end quality assurance and release management for website enhancements, ensuring flawless functionality across the customer journey.

📝 Enhancement Note: While the title is "Senior Web Designer," the description clearly positions this role within Business Systems & Operations, focusing on technical development, systems integration, and process optimization for websites, particularly those supporting customer support. This suggests a hybrid role leaning heavily into the technical operations and administration of web platforms rather than purely aesthetic design. The emphasis on "strategic partner," "technical backbone," and "operational efficiency" indicates a need for candidates with a strong understanding of how web infrastructure supports business processes.

📈 Primary Responsibilities

• Strategic Website Development & Customization: Design, develop, and maintain customized web pages, plugins, and templates for Trustly's global websites, with a strategic focus on scalability and adherence to global best practices for the Help Center and Customer Support Ecosystem.

• Cross-Functional Systems Integration: Architect and implement technical integrations between the website platform, the customer support tech stack (e.g., CRM, ticketing systems), and analytics platforms (e.g., Google Analytics, MixPanel) to ensure seamless data flow and unified user experiences.

• Stakeholder Collaboration & Requirements Translation: Act as the primary technical liaison between Support Operations, UX/UI designers, Marketing, and engineering teams, effectively translating business needs and technical constraints into deliverable solutions, and negotiating project scope to balance business impact with project timelines.

• Backlog Management & Prioritization: Manage and prioritize a high-volume backlog of website development requests, assessing the business impact, ROI, resource availability, and strategic urgency to ensure efficient resource allocation and maximum business value.

• Performance Optimization & A/B Testing: Lead the design, implementation, and analysis of A/B tests and other website optimization initiatives to enhance performance, improve user experience (UX), and drive key metrics related to customer self-service and engagement.

• Release Management & Quality Assurance: Own and manage the version control, release process, and rigorous Quality Assurance (QA) for all website enhancements and new developments, ensuring flawless functionality and a seamless end-to-end customer journey.

• Proactive Monitoring & Issue Resolution: Continuously monitor website performance metrics, identify trends, potential bottlenecks, or technical issues, and proactively implement solutions to prevent disruption to the customer experience.

📝 Enhancement Note: The responsibilities emphasize a blend of technical development (HTML, CSS, JS) and operational oversight (prioritization, QA, monitoring, integration). This role is not just about building, but about strategically managing and optimizing web assets to support business operations and customer service functions. The "strategic lens" and "intelligent prioritization" highlight a need for business acumen alongside technical skills.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Computer Science, Web Development, Information Technology, or a related field, or equivalent practical experience.

Experience:

• 5-10 years of progressive experience in website development, with a significant portion focused on managing and optimizing complex web platforms, particularly those serving customer support or knowledge base functions.

• Proven experience in architecting and implementing scalable web solutions and managing technical integrations between various platforms.

Required Skills:

• Proficiency in Core Web Technologies: Solid experience in website development using HTML, CSS, and JavaScript is essential.

• Advanced CSS Skills: Deep familiarity with CSS Grid for sophisticated UI layouts and responsive design.

• UI/UX Design Tools: Experience working with design and prototyping tools such as Figma.

• Web Analytics: Proven experience with Google Analytics for tracking, reporting, and deriving insights.

• Content Management Systems (CMS) / Website Builders: Hands-on experience with platforms like Webflow for developing and managing website content and structure.

• Problem-Solving & Debugging: Strong debugging skills and experience with browser developer tools to identify and resolve technical issues.

• Technical Communication: Excellent written and verbal English communication skills, with the ability to articulate complex technical concepts and project requirements to both technical and non-technical stakeholders.

Preferred Skills:

• Advanced Analytics & Event Tracking: Experience with event-based analytics platforms like MixPanel.

• Automation & Integration Tools: Familiarity with tools like Zapier for automating workflows and integrating systems.

• CRM & Sales Tools: Experience with CRM platforms such as Salesforce, particularly in how they integrate with web assets.

• Version Control Systems: Experience with Git or other version control systems for managing code and releases.

• Agile Methodologies: Experience working within Agile development frameworks, contributing to sprint planning and execution.

• Technical Documentation: Ability to create and maintain clear technical documentation for developed solutions and integrations.

📝 Enhancement Note: The emphasis on "Webflow," "Figma," and "Google Analytics" as required, while "MixPanel," "Zapier," and "Salesforce" are preferred, suggests the core platform is likely Webflow, with integrations into a broader MarTech/SalesTech stack. The requirement for CSS Grid and UI layout skills points towards a need for strong front-end development capabilities beyond basic templating. The experience level of 5-10 years aligns with the "Senior" title and the expectation of strategic contribution and independent management of complex projects.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate Web Development Proficiency: Showcase examples of complex, custom-built web pages, plugins, or templates developed using HTML, CSS, and JavaScript, highlighting innovative UI layouts and responsive design.

• Showcase CMS/Website Builder Expertise: Include case studies or examples of projects built and managed using Webflow, demonstrating the ability to create scalable, maintainable, and user-friendly websites.

• Illustrate Systems Integration: Provide examples of how you have integrated websites with other platforms (e.g., CRM, analytics, support tools), detailing the technical approach and the resulting benefits.

• Highlight A/B Testing & Optimization: Present case studies where you designed, implemented, and analyzed A/B tests to improve website performance, UX, or conversion rates, quantifying the impact.

• Detail Project Management & Prioritization: Evidence of managing a backlog of requests, prioritizing tasks based on business impact, and delivering projects within defined timelines.

Process Documentation:

• Workflow Design & Optimization: Examples of how you have mapped out, documented, and optimized workflows related to website development, content deployment, or system integration processes.

• Implementation & Automation: Documentation related to the implementation of new features, plugins, or integrations, including any automation strategies employed using tools like Zapier.

• Performance Measurement & Analysis: Showcase how you have set up tracking, measured performance metrics (e.g., using Google Analytics, MixPanel), and analyzed data to inform website enhancements and strategic decisions.

📝 Enhancement Note: For a role like this, a portfolio is crucial. It needs to go beyond just visual design and demonstrate the candidate's ability to build, integrate, and optimize functional web assets that support business operations. The emphasis should be on the technical execution, strategic thinking behind the builds, and quantifiable results.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: R$ 8,000 - R$ 12,000 per month (for Vitória, Espírito Santo, Brazil)

• Methodology: This estimate is based on industry benchmarks for Senior Web Developer/Administrator roles with 5-10 years of experience in Brazil, specifically in a major city like Vitória. It considers the "Remote-First" policy allowing work from any city in Brazil, which can influence compensation. The range accounts for the blend of technical development and operational responsibilities, as well as the specific technical stack (Webflow, Figma, Google Analytics, etc.). For a "remote-first" position in Brazil, this range is competitive for a senior-level role.

Benefits:

• Comprehensive Health Coverage: Bradesco health and dental plan for employees and dependents with no co-payment costs.

• Financial Security: Life insurance with differentiated coverage.

• Daily Support: Meal voucher and supermarket voucher for essential expenses.

• Remote Work Support: Home Office Allowance to facilitate a productive remote work environment.

• Wellness & Fitness: Access to Wellhub, a platform offering a variety of physical activity spaces and online classes.

• Employee Perks: Trustly Club provides discounts at educational institutions and partner stores.

• Professional Development: English Program offering online group classes with a private teacher.

• Family Support: Extended maternity and paternity leave policies.

• Personal Time: Birthday Off for personal celebration.

• Flexible Work Arrangement: Flexible hours and a remote-first culture, allowing work from any city in Brazil.

• Welcome Kit & Equipment: Provision of Apple equipment (Macbook Pro, iPhone), with options for employees to purchase equipment based on internal criteria.

• Referral Program: Reward for referring successful candidates.

Working Hours:

• Standard full-time hours, estimated at 40 hours per week, with flexible scheduling options. The "Flexible hours/Home Office" policy indicates a focus on output and results rather than strict adherence to a 9-to-5 schedule, allowing for better work-life integration.

📝 Enhancement Note: The salary range is an estimate for the specified location and experience level. Actual compensation may vary based on specific skills, interview performance, and final negotiation. The benefits package is comprehensive and tailored to support remote employees in Brazil, with a strong emphasis on well-being, professional development, and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (FinTech) / Payments / Open Banking. Trustly is a global leader in Open Banking Payments, aiming to establish "Pay by Bank" as the standard checkout method.

Company Size: The provided data does not specify the exact company size, but the global presence and comprehensive benefits suggest a well-established, mid-to-large-sized organization.

Founded: Trustly's founding date is not provided, but its position as a "global leader" implies significant market presence and a history of innovation in the payments sector.

Team Structure:

• Business Systems & Operations Team: This role sits within this team, indicating a focus on the operational infrastructure and systems that support business functions.

• Cross-Functional Collaboration: The role is designed to be a strategic liaison, working closely with Support Operations, UX, Marketing, and other technical teams, suggesting an integrated approach to digital asset management.

• Reporting Structure: While not explicitly stated, a Senior Web Developer & Administrator typically reports to a Manager or Director within the Business Systems, Operations, or potentially a Digital Product team.

Methodology:

• Data-Driven Decisions: The role emphasizes using analytics (Google Analytics, MixPanel) and A/B testing to inform website enhancements and strategic decisions, reflecting a data-driven approach.

• Agile Development Principles: Implicit in managing a backlog, prioritizing requests, and release management, suggesting an iterative and responsive development process.

• Customer-Centric Design: The focus on improving self-service, enhancing UX, and ensuring a seamless customer journey highlights a commitment to customer needs in all web development efforts.

Company Website: https://www.trustly.com/

📝 Enhancement Note: Trustly operates in the rapidly evolving FinTech space, emphasizing innovation, speed, and security in payments. The "remote-first" culture and global team structure suggest an environment that values autonomy, collaboration across distances, and adaptability. The emphasis on Open Banking positions the company at the forefront of financial technology trends.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level position within the Business Systems & Operations function. It requires a blend of technical expertise in web development and a strategic understanding of how web platforms support business objectives, particularly in customer support and user experience. The role demands independent problem-solving, prioritization, and cross-functional leadership.

Reporting Structure: The Senior Web Developer & Administrator will likely report to a Manager or Director overseeing Business Systems, Operations, or Digital Product initiatives. They will collaborate extensively with peers in Support Operations, Marketing, and UX/UI design.

Operations Impact: This role has a direct impact on Trustly's operational efficiency and customer satisfaction. By optimizing the Help Center and Customer Support Ecosystem, the individual will improve self-service rates, reduce support ticket volume, and enhance the overall customer experience. Strategic development and integration directly contribute to the company's ability to scale its digital presence and support functions effectively.

Growth Opportunities:

• Technical Specialization: Deepen expertise in Webflow, advanced JavaScript frameworks, or specific integration technologies relevant to FinTech.

• Leadership Development: Progress into a team lead or management role within the Business Systems & Operations team, overseeing more complex projects or a larger team.

• Strategic Operations Focus: Transition into a broader operations strategy role, leveraging web development and systems integration knowledge to influence wider business process improvements.

• Product Management: Develop an understanding of product development cycles and potentially move into a product owner role for web-based customer-facing tools.

• Cross-Departmental Mobility: With a strong understanding of business systems and customer journey, opportunities may arise in Marketing Operations, Customer Success Operations, or Product Teams.

📝 Enhancement Note: The "Senior" title and the breadth of responsibilities suggest a significant growth trajectory. Candidates should look for opportunities to expand their technical skill set and move into roles with greater strategic influence or team leadership within Trustly's expanding operations.

🌐 Work Environment

Office Type: The company operates on a "remote-first" model, meaning there is no primary physical office required for this role. Employees can choose to work from any city in Brazil. This fosters autonomy and flexibility.

Office Location(s): While the job is posted for Vitória, Espírito Santo, the "remote-first" policy and the mention "You can work in every city in Brazil" indicate that the role is not tied to a specific office location. Employees are expected to manage their own remote workspace.

Workspace Context:

• Autonomy & Flexibility: The remote-first approach allows individuals to design their ideal work environment, promoting work-life balance and personal productivity.

• Technology-Enabled: Trustly provides Apple equipment (Macbook Pro, iPhone), ensuring employees have the necessary tools to perform their roles effectively from anywhere.

• Collaborative Digital Environment: While remote, the emphasis on cross-functional collaboration suggests a strong reliance on digital communication tools (e.g., Slack, Zoom, project management software) and a culture that encourages proactive engagement.

Work Schedule:

• Flexible working hours are offered, aligning with the remote-first culture. While standard full-time hours (approx. 40/week) are expected, the focus is on achieving results, allowing for adaptability in daily scheduling. This is particularly beneficial for managing international collaboration if needed, though the primary focus is Brazil.

📝 Enhancement Note: The "remote-first" nature of this role is a significant aspect of the work environment. Candidates should be comfortable with and thrive in an independent, self-managed remote setting. Trustly's provision of equipment and allowance supports this model effectively.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and potentially conduct a brief introductory call to assess basic qualifications and cultural fit.

• Technical Assessment/Portfolio Review: Candidates will likely be asked to present their portfolio, focusing on specific projects that demonstrate their skills in HTML, CSS, JavaScript, Webflow, and systems integration. This may involve a technical deep-dive or a live coding exercise/challenge.

• Stakeholder Interviews: Interviews with key stakeholders from Support Operations, Marketing, and potentially UX/UI will assess collaboration skills, ability to translate requirements, and understanding of business impact.

• Hiring Manager Interview: A final interview with the direct hiring manager to discuss role expectations, career growth, and overall fit within the Business Systems & Operations team.

Portfolio Review Tips:

• Curate Relevant Projects: Select 3-5 key projects that best showcase your skills in Webflow development, custom component creation, systems integration (especially with support or CRM tools), and performance optimization (A/B testing).

• Quantify Impact: For each project, clearly articulate the business problem, your role, the technical solutions implemented, and, most importantly, the quantifiable results (e.g., increased self-service, reduced load times, improved conversion rates).

• Highlight Process: Be prepared to discuss your development process, from initial requirements gathering and technical design to QA, release management, and ongoing monitoring.

• Demonstrate Strategic Thinking: Explain why you made certain technical decisions, how they align with business goals, and how you considered scalability and long-term maintainability.

• Webflow Expertise: If using Webflow, be ready to showcase custom code embeds, complex interactions, and integrations built within the platform.

Challenge Preparation:

• Technical Challenge: Expect a challenge focused on front-end development (HTML, CSS, JS) or a problem-solving scenario related to website integration or optimization. Practice building responsive layouts and debugging common web issues.

• Process Scenario: Be prepared for questions about how you would prioritize a backlog of requests, manage stakeholder expectations, or troubleshoot a website performance issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers.

• System Integration Case Study: Think about how you would integrate a new support tool or an analytics platform with an existing website, outlining the technical steps and potential challenges.

📝 Enhancement Note: The interview process is designed to assess both technical prowess and operational acumen. A strong portfolio that showcases tangible results and a clear understanding of how web development supports business operations will be critical for success. Candidates should prepare to discuss their process and strategic thinking behind their work.

🛠 Tools & Technology Stack

Primary Tools:

• Website Development Platform: Webflow is explicitly mentioned, indicating it's the core platform for website building and management.

• Design & Prototyping: Figma is required for design collaboration and potentially for reviewing mockups and prototypes.

• Core Web Technologies: HTML, CSS (including CSS Grid), and JavaScript are fundamental requirements for custom development and enhancements.

• Version Control: While not explicitly stated, experience with Git or similar version control systems is highly expected for managing code releases and collaboration.

Analytics & Reporting:

• Web Analytics: Google Analytics is a required tool for tracking website traffic, user behavior, and conversion metrics.

• Event-Based Analytics: MixPanel is preferred, suggesting a need for more granular user event tracking and analysis.

CRM & Automation:

• CRM Integration: Salesforce is preferred, indicating potential integration needs for lead capture, customer data synchronization, or support ticket management.

• Workflow Automation: Zapier is preferred, pointing to opportunities for automating data transfer and workflows between various platforms.

Other Potential Tools:

• Customer Support Tech Stack: The role involves integrating with the "Customer Support Ecosystem," which could include ticketing systems (e.g., Zendesk, Intercom), knowledge base platforms, or live chat tools.

• Browser Developer Tools: Essential for debugging and performance analysis.

📝 Enhancement Note: The technology stack is centered around Webflow for website development, with a strong emphasis on front-end coding skills (HTML, CSS, JS) and integration capabilities. Proficiency with Google Analytics is a must, while experience with MixPanel, Zapier, and Salesforce will be a significant advantage.

👥 Team Culture & Values

Operations Values:

• Innovation & Disruption: Trustly aims to "revolutionize the world of payments" and "redefine the payment experience," indicating a culture that values forward-thinking and challenging the status quo.

• Collaboration & Empowerment: The "global team of innovators, collaborators, and doers" suggests a team-oriented environment where individuals are empowered to contribute and work together.

• Customer-Centricity: The focus on providing "unparalleled freedom, speed, and ease to millions of consumers and merchants" highlights a deep commitment to customer value and experience.

• Efficiency & Scalability: As a FinTech leader, there's an inherent drive for operational efficiency, secure processes, and scalable solutions to support rapid growth.

• Entrepreneurial Spirit: Thriving in a "dynamic, entrepreneurial, and high-growth environment" implies a culture that encourages initiative, adaptability, and a proactive approach to problem-solving.

Collaboration Style:

• Remote-First & Asynchronous: Given the remote nature, expect a collaboration style that leverages digital tools for communication and relies on clear documentation and asynchronous updates.

• Cross-Functional Integration: The role is designed as a bridge between technical and business teams, fostering a collaborative style that breaks down silos and ensures alignment.

• Data-Informed Discussions: Decisions and collaborations are likely to be informed by data from analytics platforms and A/B testing results.

• Constructive Feedback: The emphasis on continuous improvement suggests an environment where feedback is valued and used to refine processes and outcomes.

📝 Enhancement Note: Trustly appears to cultivate a culture that blends innovation with operational excellence. For this role, demonstrating an ability to work autonomously in a remote setting while actively collaborating and contributing to business objectives will be key to cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Technical Debt and New Development: As a long-standing platform, managing existing code and integrations while implementing new features requires careful planning and prioritization.

• Cross-Functional Alignment: Ensuring all stakeholders (Support, Marketing, Product) are aligned on website development priorities and technical constraints can be challenging in a large organization.

• Scalability of Support Content: As Trustly grows globally, maintaining and scaling the Help Center and customer support documentation across different regions and languages will be a continuous challenge.

• Keeping Pace with FinTech Innovations: The FinTech industry evolves rapidly; staying updated with new payment technologies, security standards, and user expectations is crucial.

• Remote Collaboration Dynamics: Effectively collaborating and maintaining team cohesion in a fully remote environment requires strong communication skills and proactive engagement.

Learning & Development Opportunities:

• Advanced Webflow and JavaScript: Opportunities to master advanced features of Webflow and explore modern JavaScript frameworks for more complex front-end applications.

• FinTech & Open Banking Expertise: Gaining in-depth knowledge of the FinTech industry, Open Banking regulations, and payment processing technologies.

• Operations Strategy & System Architecture: Developing a deeper understanding of how web systems integrate with broader business operations and contributing to architectural decisions.

• Data Analytics & Optimization: Enhancing skills in data analysis, A/B testing methodologies, and using tools like MixPanel to drive significant UX improvements.

• Project Management & Leadership: Opportunities to take on larger projects, mentor junior team members, or move into a lead role within the operations team.

📝 Enhancement Note: This role offers significant opportunities for professional growth by tackling complex challenges in a fast-paced industry. Candidates should be eager to learn, adapt, and contribute to the continuous improvement of Trustly's digital infrastructure.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting requirements from different stakeholders for a web development project. How did you prioritize and ensure a successful outcome?" (Focus on negotiation, prioritization, and stakeholder management.)

• "How would you approach optimizing the performance of a high-traffic customer support website to improve user experience and reduce bounce rates?" (Prepare to discuss technical strategies, A/B testing, and metrics.)

Company & Culture Questions:

• "What excites you about Trustly's mission and its role in the FinTech industry, particularly in Open Banking?" (Research Trustly's mission, values, and recent achievements.)

• "How do you see your role as a Senior Web Developer & Administrator contributing to the 'remote-first' culture at Trustly?" (Discuss your experience with remote work, communication tools, and proactive engagement.)

Portfolio Presentation Strategy:

• Start with the "Why": For each project, begin by clearly stating the business problem or objective it aimed to solve.

• Show, Don't Just Tell: Use live demos or clear screenshots/recordings to showcase your work. For Webflow, highlight custom code, interactions, and unique components.

• Focus on Impact & Metrics: Quantify your achievements. Use data from Google Analytics or other tools to demonstrate the tangible benefits of your work (e.g., "Increased form submission rates by 15%" or "Reduced page load time by 2 seconds").

• Explain Your Process: Walk through your approach, from initial concept and technical design to implementation, testing, and deployment. Discuss any challenges you overcame.

• Tailor to the Role: Emphasize projects that align with the responsibilities of this role, such as building customer-facing portals, optimizing support content, or integrating systems.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of technical expertise, strategic thinking, and operational understanding. Candidates should be ready to articulate not just what they built, but why they built it, how they built it, and the impact it had.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Lever application link.

• Tailor Your Resume: Customize your resume to highlight experience with Webflow, HTML, CSS, JavaScript, Figma, Google Analytics, and any experience with systems integration or customer support platforms. Use keywords from the job description.

• Prepare Your Portfolio: Curate a digital portfolio (e.g., a personal website or a dedicated portfolio platform) showcasing 3-5 strong projects that demonstrate your skills in web development, integration, and optimization. Ensure it includes quantifiable results and clear descriptions of your role and process.

• Practice Your Presentation: Rehearse presenting your portfolio projects, focusing on the "why," "how," and "impact." Be prepared to discuss your problem-solving approach and technical decisions.

• Research Trustly: Familiarize yourself with Trustly's products, mission, and recent news. Understand their position in the FinTech and Open Banking landscape. This will help you articulate your interest and cultural fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.