Senior UX Researcher - (Logistics, Rider)

📍 Job Overview

Job Title: Senior UX Researcher - (Logistics, Rider)

Company: Delivery Hero

Location: Berlin, Germany

Job Type: Full-time

Category: UX Research / Product Operations

Date Posted: May 29, 2026

Experience Level: 5+ Years

Remote Status: Hybrid

🚀 Role Summary

• Spearhead global UX research initiatives to enhance the rider and logistics experience within the Delivery Hero ecosystem.

• Drive user-centricity by deeply understanding rider behavior, attitudes, and cognitions across diverse markets.

• Influence product strategy and roadmaps through the delivery of actionable, data-driven research insights.

• Foster a collaborative research environment by mentoring junior researchers and empowering non-expert team members.

• Contribute to the continuous improvement of research methodologies and operational processes within the UX research team.

📝 Enhancement Note: While the role is for a UX Researcher, its focus on "Logistics, Rider" and impact on "last-mile delivery efficient, affordable, and sustainable" and "optimizing delivery operations" strongly aligns with the operational aspects of GTM (Go-To-Market) and product operations. The emphasis on influencing product direction and roadmaps, and understanding user behavior in a complex operational environment, positions this role as critical to the overall GTM strategy's success.

📈 Primary Responsibilities

• Autonomously manage and execute multiple complex global research projects concurrently, employing mixed methods for comprehensive data triangulation.

• Proactively initiate and lead impactful foundational research to explore and clarify ambiguous problem spaces within the rider and logistics domain.

• Drive the development and execution of the research roadmap in an agile framework, collaborating closely with product managers, designers, engineers, and other cross-functional stakeholders.

• Synthesize research findings into clear, actionable insights and communicate them effectively to diverse audiences, including senior leadership.

• Mentor and guide less experienced UX researchers, product designers, and product owners, enhancing their research capabilities and fostering a shared understanding of user needs.

• Contribute to the evolution of research practices by participating in the development and refinement of new research methods, operations, and processes.

• Champion user empathy and a user-centered culture across product teams by translating research findings into compelling narratives and recommendations.

• Evaluate user and business value, effort, and product phase to support the prioritization of research projects.

📝 Enhancement Note: The responsibilities highlight a significant degree of autonomy and strategic influence, common in senior operations roles. The emphasis on "global research projects," "ambiguous problem spaces," and "product roadmap influence" suggests this role requires not just research execution but also strategic foresight and the ability to connect research to business outcomes, a hallmark of effective operations professionals.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong academic background in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field is highly beneficial.

Experience: 5+ years of progressive work experience in UX research, product research, or applied research, with a proven track record of independently managing complex research projects.

Required Skills:

• 5+ years of experience in UX research, product research, or applied research.

• Expertise in defining research goals and questions, selecting appropriate methodologies and sampling strategies, managing recruitment, execution, and data synthesis to generate actionable insights.

• Broad and deep understanding and experience across a wide spectrum of UX research methodologies (e.g., qualitative, quantitative, mixed-methods, generative, evaluative, usability testing, in-depth interviews, surveys, diary studies, ethnographic research).

• Excellent planning, prioritization, and time-management skills, with the ability to deliver high-value research in a fast-paced, dynamic environment while