Senior UX Researcher

📍 Job Overview

Job Title: Senior UX Researcher

Company: Vesync

Location: Tustin, CA

Job Type: Full Time

Category: User Experience Research / Product Research

Date Posted: 2026-06-03

Experience Level: 5+ Years

Remote Status: On-site

🚀 Role Summary

• Lead end-to-end user research initiatives, from foundational discovery to iterative validation, to directly influence product strategy and design decisions for a portfolio of health & wellness brands.

• Drive the development and enhancement of research operations, including managing participant panels, optimizing consent workflows, and building a scalable research repository to democratize insights across the organization.

• Serve as a key cross-functional partner, embedding user empathy into product roadmaps by collaborating closely with Product, Design, Engineering, and Marketing teams to ensure user needs are central to business outcomes.

• Utilize a mixed-methods research approach to uncover deep user motivations, identify pain points, and discover opportunities for innovation, directly impacting measurable product and business results.

• Champion a customer-centric culture by effectively communicating research findings and user insights to executive and cross-functional stakeholders, fostering evidence-based decision-making.

📝 Enhancement Note: This role is positioned as a "Senior" UX Researcher, indicating a need for leadership in research strategy, operations, and cross-functional influence, beyond just executing research studies. The emphasis on "shaping product strategy," "building scalable systems," and "influencing roadmaps" suggests a strategic contribution is expected, not just tactical execution.

📈 Primary Responsibilities

• Plan, execute, and synthesize foundational, generative, and evaluative research studies across diverse product lines within the VeSync brand portfolio (e.g., Levoit, COSORI, Etekcity, Pawsync).

• Employ a comprehensive range of mixed-methods research techniques, including user interviews, usability testing, surveys, diary studies, and fieldwork, to gain a holistic understanding of user behavior, motivations, and pain points.

• Design and conduct research studies specifically to de-risk key product strategies, focusing on value proposition, usability, technical feasibility, and business viability.

• Translate complex research findings into clear, concise, and actionable insights, effectively communicating them to guide strategic product decisions and drive measurable business outcomes.

• Balance in-depth, strategic research with lean, iterative testing methodologies to support product agility and foster a culture of continuous learning within product development cycles.

• Proactively maintain and enhance the participant panel, consent workflows, and research documentation systems to ensure compliance, efficiency, and data integrity.

• Develop and implement reusable research frameworks, templates, and toolkits to standardize research processes, improve efficiency, and ensure consistency in research execution across the organization.

• Evolve and manage a robust research repository, establishing standards for insight tagging, storage, and discoverability to enhance knowledge sharing, reduce duplication of effort, and scale research impact organization-wide.

• Collaborate closely with Product Managers, Designers, Engineers, and Marketing teams to define user-centered product goals, key performance indicators (KPIs), and success metrics.

• Integrate research insights directly into product strategy discussions and roadmap prioritization processes, ensuring user needs are a primary consideration.

• Present research findings and strategic recommendations clearly and persuasively to executive leadership and cross-functional teams, effectively influencing both product development and overall business direction.

• Actively champion user empathy and a customer-centric mindset throughout the organization, fostering a culture where user needs are understood and prioritized.

📝 Enhancement Note: The responsibilities clearly delineate between direct research execution, research operations management, and cross-functional leadership. The emphasis on "strengthening research operations" and "building scalable systems" indicates this role is pivotal in maturing the company's research capabilities, not just conducting studies.

🎓 Skills & Qualifications

Education:

• Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Anthropology, or a closely related quantitative or qualitative research field. Experience:

• Minimum of 5 years of dedicated UX or product research experience, with a strong preference for candidates who have worked within consumer tech, wearable technology, or the health/wellness product domains.

• Demonstrated success in leading and executing end-to-end research projects, encompassing foundational discovery, iterative validation, and post-launch product evaluation.

• Proven expertise in a wide array of mixed-methods research techniques, including but not limited to in-depth user interviews, usability testing (moderated and unmoderated), survey design and analysis, diary studies, and ethnographic fieldwork.

• Exceptional skills in synthesizing complex qualitative and quantitative data into compelling narratives and actionable insights.

• Strong abilities in stakeholder communication, presentation delivery, and influencing decision-makers at various organizational levels.

• Experience supporting and managing beta programs within agile development environments. Required Skills:

• Expertise in planning, executing, and synthesizing mixed-methods UX research studies.

• Proficient in qualitative research methodologies (e.g., user interviews, contextual inquiry, ethnographic studies).

• Proficient in quantitative research methodologies (e.g., survey design, statistical analysis, A/B testing interpretation).

• Strong ability to translate research findings into strategic product recommendations and actionable insights.

• Excellent communication, presentation, and storytelling skills for diverse audiences.

• Experience managing participant recruitment, consent, and ethical considerations in research.

• Familiarity with agile development methodologies and supporting research within them.

• Ability to manage multiple research projects simultaneously in a fast-paced environment. Preferred Skills:

• Proficiency with research and repository platforms such as UserTesting, Dovetail, Quantilope, or similar tools.

• Experience with design and prototyping tools, such as Figma, for collaborative ideation and testing.

• Experience working effectively with international or multilingual teams, demonstrating cultural sensitivity and clear communication across time zones.

• Demonstrated comfort and effectiveness with rapid, iterative product testing and evidence-driven experimentation.

• A background or demonstrable interest in health, wellness, or behavioral science principles.

• High levels of motivation, adaptability, and intellectual curiosity, with a proven ability to thrive in dynamic, fast-paced business environments.

📝 Enhancement Note: The "Preferred Skills" section highlights a desire for candidates who can not only conduct research but also leverage specific tools and navigate complex global/cultural dynamics, indicating the company's international reach and focus on operational efficiency within research.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX research projects, demonstrating a clear progression from problem definition to actionable insights and product impact.

• Case studies should highlight the specific research questions, methodologies employed (qualitative and quantitative), and the user insights derived.

• Evidence of how research findings were translated into concrete product strategy recommendations or design improvements.

• Demonstrations of impact, ideally including how the research contributed to measurable product or business outcomes (e.g., improved usability metrics, increased user satisfaction, informed roadmap decisions).

• Examples of research operations contributions, such as the development of research frameworks, participant management systems, or contributions to a research repository. Process Documentation:

• Showcase experience in documenting research processes, including study plans, synthesis methodologies, and final reports, ensuring clarity and reproducibility.

• Provide examples of how research insights were effectively communicated and embedded into product development workflows and decision-making processes.

• Illustrate an understanding of how to establish and maintain scalable systems for research operations, such as participant panels, consent management, and knowledge management within a research repository.

📝 Enhancement Note: The explicit requirement for a portfolio, including "research operations contributions," emphasizes the dual focus of this role on both research execution and the strategic development of research infrastructure.

💵 Compensation & Benefits

Salary Range:

• Starting at $120,000 annually. Benefits:

• Comprehensive Medical, Dental, and Vision insurance coverage, with 100% of premiums covered for employees, spouses, and dependents.

• 401K retirement plan with an employer match of 4%, featuring immediate 100% vesting.

• Generous Paid Time Off (PTO) policy.

• Paid company holidays.

• Life Insurance.

• Voluntary Life Insurance.

• Disability Insurance.

• Critical Illness Coverage.

• Accident Insurance.

• Healthcare Flexible Spending Account (FSA).

• Dependent Care FSA.

• Travel Assistance Program.

• Employee Assistance Program (EAP) for confidential support.

• Fully stocked kitchen with snacks and beverages. Working Hours:

• The standard work week is typically 40 hours, aligning with full-time employment. Specific daily schedules may vary based on team needs and project demands, but the role is office-based.

📝 Enhancement Note: The salary is provided as a starting point, suggesting potential for negotiation based on experience. The benefits package is exceptionally comprehensive, particularly the full coverage of medical insurance for dependents, which is a significant perk.

🎯 Team & Company Context

🏢 Company Culture

Industry: Consumer Health & Wellness Technology, Smart Home Devices, and Lifestyle Products. VeSync operates a portfolio of brands that span air purification (Levoit), kitchen appliances (COSORI), personal care, and pet care (Pawsync).

Company Size: While not explicitly stated, the description of "tremendous success," "constantly growing our team," and garnering "industry attention" suggests a mid-to-large-sized, rapidly scaling organization. The mention of multiple brands and global reach also implies a substantial operational footprint.

Founded: The founding date is not provided, but the description implies a relatively young and energetic company that has achieved significant market traction and awards (CES Innovation, iF Design, IGA, Red Dot).

Team Structure:

• The UX Research team likely operates within a broader Product or Design department, reporting up through a Head of Product, VP of Design, or similar leadership role.

• As a Senior UX Researcher, the role implies leadership and mentorship potential, possibly guiding junior researchers or influencing research practices across multiple product teams.

• Close cross-functional collaboration is a cornerstone, with frequent interaction expected with Product Managers, UX/UI Designers, Engineering teams, and Marketing professionals to integrate user insights into product development and go-to-market strategies. Methodology:

• VeSync emphasizes a data-driven and evidence-based approach to product development, with UX research playing a critical role in informing strategy and design.

• The company culture values ownership, diligence, and collaboration, with an emphasis on being "down-to-earth, approachable, and easy to strike up a conversation with."

• A spirit of learning and continuous improvement is fostered, encouraging open communication and receptiveness to new ideas and feedback. Company Website:

• levoit.com

• cosori.com

• etekcity.com

• pawsync.com

• vesync.com (Implied main company site)

📝 Enhancement Note: The company's focus on health & wellness and consumer tech, coupled with a culture described as "young and energetic" and "down-to-earth," suggests a dynamic environment where user-centricity is increasingly important for competitive advantage.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Researcher. This level signifies a seasoned professional expected to operate with a high degree of autonomy, lead complex research initiatives, mentor others, and contribute strategically to research operations and product strategy. It bridges individual contribution with team leadership and operational maturity.

Reporting Structure: While direct reporting lines aren't detailed, the Senior UX Researcher will likely report to a UX Research Manager, Director of Product Design, or VP of Product. They will collaborate heavily with Product Managers, Designers, and Engineers across various product teams.

Operations Impact: The role's "Operations Impact" is substantial, directly influencing product development from concept to launch and post-launch. By embedding user empathy and providing evidence-based insights, this role helps prioritize features, de-risk product investments, improve user experience, and ultimately drive customer satisfaction, adoption, and retention, all of which contribute to revenue growth and market success. The focus on research operations also impacts efficiency and scalability across the entire product organization.

Growth Opportunities:

• Specialization & Leadership: Opportunity to deepen expertise in specific research methodologies or product domains (e.g., IoT devices, health tech), potentially leading a sub-team of researchers focused on a particular brand or product category.

• Research Operations Advancement: Potential to move into a dedicated Research Operations lead or manager role, focusing full-time on building and scaling research infrastructure, tooling, and best practices.

• Strategic Product Influence: Grow into a more strategic role, influencing long-term product vision and company-wide user-centricity initiatives, potentially moving towards product management or a senior individual contributor role with significant strategic input.

• Mentorship & Training: Develop leadership skills by mentoring junior researchers, conducting internal training sessions on research best practices, and contributing to the overall skill development of product and design teams.

• Industry Engagement: Represent VeSync at industry conferences, contribute to thought leadership in UX research, and stay at the forefront of emerging research trends and technologies.

📝 Enhancement Note: The "Senior" title and emphasis on operational maturity suggest clear pathways for growth into leadership within research operations or strategic product roles, supported by the company's growth trajectory.

🌐 Work Environment

Office Type: On-site, office-based role in Tustin, CA. This indicates a traditional work environment where in-person collaboration, team interaction, and access to office resources are prioritized.

Office Location(s): Tustin, California, USA. This location is in Orange County, a hub for various industries, offering a blend of suburban and business amenities.

Workspace Context:

• The office environment is expected to be collaborative, fostering easy interaction and communication, aligning with the company's stated culture of being "down-to-earth" and approachable.

• Access to necessary UX research tools and technology will be provided, supporting the execution of mixed-methods research and the development of research operations.

• Opportunities for regular interaction with cross-functional teams (Product, Design, Engineering, Marketing) will be integral to the daily workflow, facilitating the seamless integration of research insights.

• The "fully stocked kitchen" perk suggests an emphasis on employee comfort and a positive in-office experience, promoting team cohesion and informal collaboration. Work Schedule:

• Standard full-time hours (approximately 40 hours per week) are expected. While the role is on-site, flexibility might be available within the standard workday, though the core need is for consistent presence in the Tustin office to facilitate in-person collaboration and team integration.

📝 Enhancement Note: The on-site requirement suggests a preference for direct, in-person collaboration, which can be beneficial for building strong cross-functional relationships and fostering a cohesive team environment, crucial for a growing company.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application, with a strong emphasis on the submitted portfolio.

• Portfolio Review & Initial Interview: Candidates will likely present a selection of their work from their portfolio, discussing their research process, insights, and impact. This will be followed by questions assessing their experience with mixed methods, research operations, and cross-functional collaboration.

• Hiring Manager/Team Interview: Deeper dive into research methodologies, strategic thinking, and problem-solving capabilities. This stage may involve scenario-based questions or a discussion of how you'd approach specific research challenges at VeSync.

• Cross-Functional Stakeholder Interviews: Interviews with Product, Design, and potentially Engineering leads to assess collaboration style, communication effectiveness, and ability to integrate research into product development workflows.

• Final Round/Executive Interview: Potentially with a VP or Director, focusing on strategic vision, leadership potential, and cultural fit.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest projects that best demonstrate your end-to-end research capabilities, strategic thinking, and impact. Prioritize projects that align with VeSync's product domains (consumer tech, health & wellness).

• Structure for Clarity: For each project, clearly outline the problem/objective, your role, the methodologies used, key findings, actionable insights, the impact of your work, and any lessons learned. Use visuals where appropriate.

• Highlight Research Operations: If you have examples of building research systems, improving documentation, or managing participant panels, showcase these to align with the "Strengthen Research Operations" aspect of the role.

• Quantify Impact: Whenever possible, include metrics or evidence that demonstrate the tangible impact of your research on product decisions, user experience, or business outcomes.

• Tell a Story: Frame your portfolio entries as compelling narratives that showcase your problem-solving process and your ability to drive user-centered decision-making.

Challenge Preparation:

• Be prepared for potential case study exercises or hypothetical research scenarios. Focus on outlining a practical, mixed-methods approach, considering constraints, and prioritizing actions.

• Practice articulating your research process and findings concisely and persuasively, anticipating questions about trade-offs, stakeholder management, and actionability.

• Research VeSync's brands and products to understand their market position and potential user needs, which can inform your approach to hypothetical challenges.

📝 Enhancement Note: The emphasis on a portfolio review and potential case studies highlights the need for candidates to not only possess the skills but also to clearly demonstrate them through past work and problem-solving exercises.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Proficiency with tools like UserTesting for remote usability testing and participant recruitment, or similar platforms like Lookback.

• Design & Prototyping Collaboration: Familiarity with tools like Figma for reviewing designs, collaborating on prototypes for testing, and understanding the design workflow.

• Research Repository & Analysis: Experience with tools like Dovetail for organizing research data, synthesizing insights, and building a knowledge base, or similar platforms for qualitative data analysis.

• Quantitative Research Tools: Experience with survey platforms (e.g., SurveyMonkey, Qualtrics) and potentially tools for statistical analysis or data visualization.

Analytics & Reporting:

• While not explicitly listed as a primary UX research tool, familiarity with product analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) can be beneficial for understanding user behavior in context and informing research questions.

• Experience in creating clear, data-driven reports and dashboards to communicate findings to stakeholders. CRM & Automation:

• Not directly relevant to the core UX Research function, but understanding how user feedback and data integrate with CRM systems or marketing automation platforms can provide broader context for product impact.

📝 Enhancement Note: The preferred skills explicitly mention UserTesting, Dovetail, Figma, and Quantilope, indicating these are highly desirable tools within the company's research stack.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value of deeply understanding and advocating for the user, ensuring their needs and experiences are at the forefront of product development.

• Data-Driven Decisions: Emphasizing the use of research insights and data to inform strategy, design, and business decisions, moving beyond intuition alone.

• Collaboration & Openness: Fostering a team environment where ideas are shared freely, feedback is welcomed, and individuals are approachable and easy to engage with.

• Ownership & Accountability: Encouraging individuals to take responsibility for their work, drive initiatives forward, and contribute to the collective success of the team and company.

• Continuous Learning & Adaptability: Promoting a culture of ongoing skill development, embracing new methodologies, and adapting to the fast-paced nature of the consumer tech market.

Collaboration Style:

• Cross-Functional Integration: A highly collaborative style is expected, with proactive engagement across Product, Design, Engineering, and Marketing. This involves regular communication, shared understanding of goals, and joint problem-solving.

• Insight Sharing & Knowledge Management: A culture that values sharing research findings widely and effectively, utilizing a research repository to ensure insights are accessible and contribute to organizational learning.

• Constructive Feedback: An environment where feedback is given and received constructively, promoting continuous improvement in research practices and product outcomes.

• Agile & Iterative Approach: Working within agile frameworks means a collaborative style that supports rapid iteration, frequent communication, and adaptability to changing priorities.

📝 Enhancement Note: The company culture emphasizes a blend of individual drive ("ownership," "diligent") and collaborative spirit ("spirit of learning," "open ears"), with a clear focus on user empathy and data-informed decision-making.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Depth with Agility: Effectively conducting deep, foundational research while also supporting rapid, iterative testing in a fast-paced product development cycle.

• Scaling Research Operations: Developing and implementing scalable systems for participant management, knowledge sharing, and insight accessibility to support a growing portfolio of brands.

• Cross-Functional Alignment: Ensuring consistent understanding and application of user insights across diverse teams (Product, Design, Engineering, Marketing) with potentially varying levels of research literacy.

• Global Product Complexity: Conducting research that accounts for diverse user needs, cultural nuances, and market variations across different international product lines.

• Demonstrating ROI: Clearly articulating and quantifying the business impact and ROI of UX research initiatives to executive stakeholders.

Learning & Development Opportunities:

• Advanced Methodologies: Opportunity to explore and implement cutting-edge research techniques and tools, potentially including advanced quantitative methods or specialized qualitative approaches.

• Research Operations Leadership: Develop expertise in building and managing research infrastructure, tooling, and processes, potentially leading to a dedicated Research Operations role.

• Product Strategy Influence: Gain deeper experience in shaping product strategy, roadmaps, and business objectives through impactful user insights.

• Cross-Disciplinary Learning: Deepen understanding of product management, engineering constraints, and marketing strategies through close collaboration.

• Industry Trends: Continuous exposure to evolving trends in consumer technology, health & wellness, and UX research practices.

📝 Enhancement Note: The challenges presented are typical for a Senior UX Researcher in a growing, multi-brand company, offering significant opportunities for professional development in both research execution and operational leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used mixed methods to uncover a significant user insight that led to a strategic product change. What was your process, and what was the outcome?" (Focus on your end-to-end research process, synthesis, and impact.)

• "How would you approach building a research repository from scratch or significantly improving an existing one? What are the key components and considerations?" (Highlight your understanding of research operations, scalability, and knowledge management.)

• "Imagine our Levoit air purifier is experiencing a decline in user engagement post-purchase. How would you design a research plan to understand the root causes and identify opportunities for improvement?" (Demonstrate your ability to frame research questions, select appropriate methods, and prioritize research efforts.) Company & Culture Questions:

• "What interests you about VeSync and our brands (Levoit, COSORI, etc.)? How do you see UX research contributing to our mission in health & wellness and smart home technology?" (Showcase your research on the company and your understanding of its market.)

• "How do you foster user empathy within product teams that may not have direct user research experience?" (Focus on your communication, advocacy, and collaboration skills.)

• "Describe a situation where your research findings conflicted with stakeholder assumptions or existing product direction. How did you navigate that and influence decision-making?" (Prepare a case study demonstrating your ability to present data persuasively and manage differing opinions.) Portfolio Presentation Strategy:

• Tell a Story, Not Just a Report: For each project, clearly articulate the "why" – the problem or opportunity. Walk through your "how" – your methodology and decision-making process. Conclude with the "what" – your key insights and the tangible impact.

• Focus on Actionability: Emphasize how your insights led to concrete actions or recommendations. If possible, show the results of those actions.

• Highlight Operational Contributions: If you have examples of building research tools, processes, or repositories, be sure to present them to align with the operational aspects of the role.

• Be Prepared for Deep Dives: Anticipate questions about specific methodological choices, challenges encountered, and how you'd adapt your approach for different scenarios or product types within VeSync.

• Conciseness and Clarity: Practice presenting your work within a defined timeframe, ensuring your explanations are clear, concise, and impactful for a diverse audience.

📝 Enhancement Note: The interview preparation advice focuses on demonstrating not just research execution skills but also strategic thinking, operational maturity, and cross-functional collaboration, reflecting the seniority and scope of the role.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the provided Lever link, ensuring all required fields are completed accurately.

• Customize Your Resume: Tailor your resume to highlight achievements and responsibilities directly related to mixed-methods research, research operations, and cross-functional influence, using keywords from the job description.

• Prepare Your Portfolio: Select 3-4 of your most impactful UX research projects. Structure each case study to clearly articulate the problem, your role, methodologies, key insights, actionable recommendations, and measurable impact. Ensure you include examples of research operations contributions if applicable.

• Practice Your Presentation: Rehearse presenting your portfolio projects concisely and persuasively, anticipating questions about your process, decision-making, and the impact of your work. Be ready to discuss how you would approach research challenges at VeSync.

• Research VeSync: Thoroughly research VeSync, its brands (Levoit, COSORI, Etekcity, Pawsync), and its products. Understand their market position, target users, and any recent developments. This will help you tailor your application and interview responses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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