Senior UX Researcher

📍 Job Overview

Job Title: Senior UX Researcher

Company: Jobgether (on behalf of a partner company)

Location: Canada

Job Type: Full-time

Category: UX Research / Product Operations / GTM Strategy

Date Posted: May 06, 2026

Experience Level: Senior (5-10 years)

Remote Status: Fully Remote

🚀 Role Summary

• Spearhead end-to-end User Experience (UX) research initiatives, encompassing product, brand, and marketing domains to drive strategic product development and market positioning.

• Conduct comprehensive mixed-methods research (qualitative and quantitative) to deeply understand user behaviors, pain points, and motivations within complex technical environments, particularly for enterprise software and developer tools.

• Influence key product design, messaging, positioning, and digital experience optimization strategies through actionable, evidence-based research insights.

• Synthesize findings from multiple studies to identify overarching patterns and deliver strategic recommendations that align with business priorities.

• Foster collaborative partnerships with Product Design, Product Management, Brand, and Marketing teams to ensure research frameworks are robust and outcomes are impactful.

• Champion research maturity across teams by mentoring junior researchers, improving documentation standards, and enhancing cross-team collaboration for insight dissemination and application.

📝 Enhancement Note: This role is positioned at the nexus of UX Research, Product Strategy, and Go-To-Market (GTM) operations, suggesting a need for candidates who can bridge the gap between user understanding and commercial objectives. The emphasis on enterprise developer tools indicates a specialized technical domain requiring rapid learning agility.

📈 Primary Responsibilities

• Lead comprehensive UX research projects from inception to completion, including foundational, evaluative, and strategic studies across product, brand, and marketing touchpoints.

• Design and execute mixed-methods research plans, leveraging qualitative techniques (e.g., interviews, usability testing, ethnography) and quantitative methods (e.g., surveys, analytics, A/B testing) to capture a holistic view of user needs and behaviors.

• Drive research to inform and refine product roadmaps, feature enhancements, user journey mapping, buyer personas, and market positioning strategies for complex enterprise software.

• Analyze and synthesize complex datasets and qualitative feedback to identify critical user pain points, unmet needs, and opportunities for competitive differentiation.

• Develop and deliver clear, compelling, and persuasive research findings and strategic recommendations tailored to diverse audiences, including technical teams, product managers, marketing stakeholders, and executive leadership.

• Actively mentor and guide other researchers within the organization, contributing to the development of best practices, standardized methodologies, and effective insight-sharing mechanisms.

• Collaborate closely with cross-functional teams to ensure research is integrated early and often in the product development lifecycle, driving alignment and facilitating data-driven decision-making.

• Facilitate workshops and working sessions to translate research insights into concrete product and marketing strategies, ensuring actionable outcomes and measurable impact.

📝 Enhancement Note: The responsibilities highlight a need for deep expertise in both product-centric research (usability, user flows) and market-centric research (messaging, positioning, competitive analysis). The emphasis on influencing senior stakeholders and mentoring suggests a leadership component within the research function.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Master's degree or PhD in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Information Science, or a related field is often preferred for senior research roles, demonstrating a strong theoretical foundation in research methodologies.

Experience: A minimum of 5-10 years of progressive experience in UX Research, with a significant portion dedicated to complex enterprise software, developer tools, or highly technical product environments.

Required Skills:

• Extensive experience in end-to-end UX Research, with a proven track record in both product research (evaluative, formative) and brand/marketing research (positioning, messaging).

• Strong command of a wide range of qualitative and quantitative research methodologies, including but not limited to: in-depth interviews, usability testing, surveys, card sorting, tree testing, diary studies, and heuristic evaluations.

• Demonstrated ability to select and apply appropriate research methods to address specific business and product questions.

• Proven experience working with enterprise software, developer tools, or other highly technical product domains, understanding the nuances of these user bases.

• Strong capability to influence senior stakeholders and drive evidence-based decision-making across product, engineering, marketing, and executive teams.

• Excellent communication, presentation, and storytelling skills, with the ability to translate complex research findings into clear, concise, and actionable insights for diverse audiences.

• Experience thriving in fast-paced, iterative, and globally distributed remote work environments.

• Exceptional organizational and prioritization skills, with the ability to manage multiple complex research projects concurrently.

• Ability to rapidly acquire deep understanding of complex technical domains and developer-focused ecosystems.

Preferred Skills:

• Experience with advanced statistical analysis and data visualization tools.

• Familiarity with A/B testing frameworks and experimental design.

• Experience in building and scaling research operations within organizations.

• Knowledge of market segmentation and buyer persona development methodologies.

• Experience with agile development methodologies and integrating research into sprints.

📝 Enhancement Note: The "5-10 years" experience level, coupled with the need to "influence senior stakeholders" and "mentor other researchers," strongly suggests this is a Senior or Lead Researcher position, potentially with a path towards managing a research function. The emphasis on enterprise and developer tools is a critical differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 end-to-end research projects that demonstrate a range of methodologies (qualitative and quantitative) applied to complex product or strategic challenges.

• For each project, clearly articulate the research problem, the chosen methodology, the research process, key findings, and the direct impact or influence on product direction, user experience, or business outcomes.

• Include examples of how research insights were translated into actionable recommendations and how these recommendations were implemented.

• Highlight experience with enterprise software or developer tools, if possible, demonstrating an understanding of technical user needs.

Process Documentation:

• Evidence of designing and executing research plans, including stakeholder alignment on research objectives and methodologies.

• Documentation of research findings, including synthesis of qualitative and quantitative data, user journey maps, personas, and usability reports.

• Examples of how research insights were integrated into product development workflows, marketing strategies, or GTM planning.

• Contributions to improving research practices, standards, or tooling within a team or organization.

📝 Enhancement Note: For a Senior UX Researcher role, a portfolio is crucial. It should not just showcase finished work but also the candidate's strategic thinking, methodological rigor, and ability to drive impact. Emphasis should be placed on the process of research and how it led to tangible outcomes, especially in complex technical domains.

💵 Compensation & Benefits

Salary Range: Given the Senior UX Researcher title, the location (Canada), and the specialization in enterprise/developer tools, a competitive salary range is expected. Based on industry benchmarks for senior-level UX Researchers in Canada, a typical range could be CAD $100,000 - $150,000 annually. This estimate can vary significantly based on specific city within Canada, the partner company's size and funding, and the candidate's precise experience and negotiation.

Benefits:

• Fully Remote Working Model: Enables work from any location within Canada, offering significant flexibility and eliminating commute time.

• Competitive Compensation Package: Base salary benchmarked against industry standards, reflecting the seniority and specialized skills required.

• Flexible Working Hours: Allows for autonomy in scheduling, accommodating personal needs and promoting work-life balance, crucial for a globally distributed team.

• Work-life Balance Culture: Emphasis on sustainable work practices, encouraging employees to disconnect and preventing burnout.

• Equity Compensation / Employee Stock Purchase Opportunities: Opportunity to share in the company's success and growth, common in tech-focused organizations.

• Flexible Paid Time Off (PTO) and Parental Leave: Generous policies supporting employee well-being and life events.

• Learning and Development Budget: Dedicated funds for professional growth, certifications, conferences, or courses relevant to UX research and technical domains.

• Home Office Support: Financial or equipment assistance to ensure an ergonomic and productive remote workspace.

• Inclusive, Values-Driven Culture: A commitment to diversity, equity, and inclusion, fostering a supportive and collaborative environment.

Working Hours: While the standard is likely 40 hours per week, the emphasis on "flexible working hours" and a "globally distributed team" suggests that while core collaboration hours may exist, there's significant flexibility to manage one's schedule. This is typical for remote roles interacting across time zones.

📝 Enhancement Note: Salary estimates for Canada require consideration of regional cost of living differences (e.g., Vancouver/Toronto vs. smaller cities). The benefits package is robust and typical for senior roles in the tech industry, with a strong emphasis on remote work enablement and employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: The role is within the technology sector, specifically focusing on enterprise software and developer tools. This industry is characterized by rapid innovation, complex technical challenges, and a strong emphasis on user experience for both end-users and developers. The partner company likely operates in a B2B SaaS model.

Company Size: The description mentions a "globally distributed environment" and a need to "elevate research maturity across teams" and "mentor peers." This suggests a company that has moved beyond startup phase, likely mid-sized to larger, with established product lines but perhaps still maturing its internal operations and research functions. It could range from 100-1000+ employees.

Founded: While not specified, the context of "partner company" and the need for research maturity implies a company that has been operational for several years, allowing it to develop complex products and identify areas for strategic research enhancement.

Team Structure:

• The UX Research function is likely part of a broader Product Design or Product organization.

• This Senior Researcher will collaborate closely with Product Managers, Product Designers, Brand Managers, and Marketing teams, indicating a highly cross-functional operating model.

• The reporting structure for this role is not explicitly stated, but as a senior individual contributor, they might report to a Head of Product Design, Director of Research, or a VP of Product.

Methodology:

• Data-Driven Decision Making: A core methodology is leveraging user data and research insights to inform product strategy, design choices, and marketing efforts.

• Mixed-Methods Approach: The team likely employs a blend of qualitative and quantitative research techniques to gain comprehensive user understanding.

• Agile & Iterative Development: Given the fast-paced environment, research is expected to integrate with agile development cycles, providing timely feedback and insights.

• Cross-functional Collaboration: Research is not siloed but is actively integrated into product and marketing planning processes, fostering shared ownership of user understanding.

Company Website: https://jobgether.com/ (for Jobgether itself, as the posting platform), the partner company's website would be specific to their product offerings.

📝 Enhancement Note: The emphasis on influencing "product, marketing, and strategy" and the "go-to-market" aspect suggests the partner company is sophisticated in its approach to product development and market entry, valuing deep user understanding for competitive advantage.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Individual Contributor (IC) role, demanding significant autonomy, expertise, and the ability to lead initiatives independently. It requires not only execution but also strategic thinking, stakeholder influence, and the capacity to mentor others. The role is pivotal in shaping both product direction and market perception.

Reporting Structure: The Senior UX Researcher will likely report to a Director-level or VP-level leader within Product Design, Product Management, or a dedicated Research function. They will work in close partnership with Product Managers, Product Designers, and Marketing/Brand leads, requiring strong collaborative relationships across these departments.

Operations Impact: The impact of this role is substantial and multi-faceted. By conducting research that informs product design and market positioning, the Senior UX Researcher directly influences:

• Product Success: Ensuring products meet user needs, solve real problems, and are intuitive to use, leading to higher adoption and satisfaction.

• Market Penetration: Guiding messaging and positioning to resonate with target audiences, thereby improving lead generation and customer acquisition.

• Revenue Growth: By improving product-market fit and user experience, the role indirectly contributes to customer retention, upsell opportunities, and overall revenue.

• Strategic Alignment: Bridging the gap between user needs and business objectives, ensuring that product and marketing strategies are grounded in user reality.

Growth Opportunities:

• Leadership Track: Potential to grow into a Lead UX Researcher role, managing a team of researchers, or a Research Manager position.

• Specialization: Deepen expertise in specific areas like enterprise software research, developer experience (DevEx), or quantitative research methodologies.

• Strategic Influence: Take on more complex, company-wide strategic research initiatives, influencing long-term product vision and business strategy.

• Cross-functional Expertise: Develop a stronger understanding of Product Management, Product Marketing, and GTM operations, potentially transitioning into related roles.

• Mentorship and Training: Formalize mentorship responsibilities, develop training programs for research best practices, and contribute to building research capabilities across the organization.

📝 Enhancement Note: The "Senior" title coupled with "mentoring" and "elevating research maturity" points to a role with latent leadership potential, offering a clear growth path for individuals looking to impact research strategy and team development.

🌐 Work Environment

Office Type: This is a fully remote position. The partner company operates in a "fast-paced, fully remote and globally distributed environment." This means there is no central office requirement; work is conducted from home or a personal workspace.

Office Location(s): While the role is remote within Canada, the company itself is globally distributed. This implies potential for collaboration with colleagues in various time zones across North America, Europe, and Asia. Specific office locations for the partner company are not detailed, but it's implied they have a distributed workforce.

Workspace Context:

• Autonomy and Flexibility: The primary workspace is the employee's home, allowing for significant control over their environment and schedule.

• Digital Collaboration Tools: Extensive use of collaboration platforms (e.g., Slack, Zoom, Teams), project management tools (e.g., Jira, Asana), and documentation tools (e.g., Confluence, Notion) is expected.

• Cross-functional Interaction: While remote, there's a strong emphasis on "collaborating closely" and "partnering closely," requiring proactive communication and engagement with various teams.

• Technical Environment: The workspace will need reliable internet access and potentially access to specific software or development environments for testing or understanding the product.

Work Schedule: The role emphasizes "flexible working hours" and a "globally distributed team." While a standard 40-hour work week is implied, individuals will likely have significant latitude in structuring their days, provided they can meet collaboration needs and deliver on research timelines. This flexibility is key to managing work across different time zones effectively.

📝 Enhancement Note: The "fully remote" nature is a defining characteristic. Candidates should be comfortable with asynchronous communication, self-management, and leveraging digital tools for all aspects of their work and collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by Jobgether or an HR representative to assess basic qualifications, cultural fit, and alignment with the role's core requirements.

• Hiring Manager Interview: A deeper dive into your UX research experience, methodologies, and approach, focusing on your ability to handle complex technical domains and enterprise software. Expect questions about your past projects and how you've driven impact.

• Portfolio Review & Case Study: A critical stage where you will present 1-3 key research projects from your portfolio. Be prepared to walk through your process, findings, and the business impact of your work. This may involve a specific case study presentation or a deep dive into your portfolio examples.

• Cross-functional Interviews: Interviews with key stakeholders you'd be collaborating with, such as a Product Manager, Product Designer, or Marketing Lead. This assesses your collaboration style, communication skills, and ability to integrate research into their workflows.

• Senior Leadership / Executive Interview: Potentially an interview with a VP or Director to assess strategic thinking, leadership potential, and overall fit with the company's vision and values.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your expertise in mixed-methods research, your experience with enterprise/developer tools, and your ability to drive significant business impact.

• Focus on Process & Impact: For each project, clearly articulate the problem, your research process, your key insights, and the tangible outcomes or influence your research had. Quantify impact where possible.

• Tailor to the Role: Emphasize aspects of your work that align with the job description's focus on product, brand, marketing, and strategy, especially within technical contexts.

• Prepare for Questions: Anticipate questions about your methodological choices, how you handled challenges, how you communicated findings, and how you influenced decisions.

• Be Concise and Engaging: Present your work clearly and compellingly. Aim for a narrative that highlights your problem-solving skills and strategic thinking.

Challenge Preparation:

• Methodology Application: Be ready to discuss how you would approach a specific research problem relevant to enterprise developer tools or complex software.

• Insight Synthesis: Prepare to analyze a hypothetical dataset or user feedback to identify key themes and strategic recommendations.

• Communication and Influence: Practice articulating complex research findings and their implications for business strategy to non-research audiences.

• Stakeholder Management: Be prepared to discuss how you would collaborate with product, design, and marketing teams to ensure research is integrated and actionable.

📝 Enhancement Note: The description implies a rigorous interview process, with a strong emphasis on portfolio presentation and the ability to translate complex research into strategic business actions, particularly in technical domains. Candidates should be prepared to demonstrate influence and mentorship potential.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Tools for usability testing, user interviews, surveys, and participant recruitment (e.g., UserTesting.com, Lookback, Maze, Qualtrics, SurveyMonkey, Typeform, Dovetail for synthesis).

• Analytics & Data Platforms: Tools for analyzing user behavior data, product analytics, and potentially A/B test results (e.g., Google Analytics, Amplitude, Mixpanel, Pendo).

• Collaboration & Documentation: Standard enterprise tools for communication, project management, and knowledge sharing (e.g., Slack, Microsoft Teams, Zoom, Jira, Confluence, Notion, Miro, Figma).

• Statistical Software (for Quantitative): Potentially SPSS, R, or Python for more advanced quantitative analysis, depending on the depth of quantitative work.

Analytics & Reporting:

• Proficiency in analyzing data from product analytics platforms (Amplitude, Mixpanel) to complement qualitative findings.

• Ability to interpret A/B testing results and contribute to experimental design.

CRM & Automation:

• While not a direct CRM role, understanding how UX research can inform CRM strategy or customer segmentation is beneficial. Familiarity with how customer data is managed and utilized is a plus.

📝 Enhancement Note: A Senior UX Researcher is expected to be proficient with a wide array of research tools and analytical platforms. The ability to integrate findings from various sources, including product analytics and potentially CRM data, is a key differentiator.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value is placing the user at the center of all decisions, ensuring products and strategies are built on a deep understanding of user needs and behaviors.

• Data-Driven & Evidence-Based: Decisions are guided by research insights and data, fostering a culture of continuous learning and validation.

• Collaboration & Transparency: Open communication and close partnership across Product, Design, Brand, and Marketing are essential for success. Knowledge sharing is paramount.

• Impact & Accountability: A focus on delivering actionable insights that drive measurable business outcomes and taking ownership of research initiatives.

• Continuous Improvement & Learning: Embracing experimentation, learning from failures, and actively seeking to improve research methodologies and processes.

Collaboration Style:

• Proactive Partnership: Researchers are expected to actively engage with stakeholders, not just respond to requests, but to identify opportunities for research and guide strategic thinking.

• Insight Synthesis & Dissemination: A culture of synthesizing findings from various sources and sharing them broadly and effectively across the organization.

• Feedback Loop: Encouraging a culture where feedback is regularly exchanged on research plans, findings, and their application, leading to more robust outcomes.

• Mentorship & Knowledge Sharing: A willingness to share expertise, mentor junior team members, and contribute to the overall growth of research capabilities within the company.

📝 Enhancement Note: The company culture likely values a blend of deep analytical rigor and strong interpersonal skills, essential for influencing across diverse teams in a remote setting. The emphasis on "values-driven culture," "collaboration," and "knowledge sharing" suggests a positive and growth-oriented environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Enterprise/Developer Tools: Understanding the intricate workflows, technical requirements, and unique motivations of enterprise users and developers can be challenging and requires significant domain learning.

• Balancing Breadth and Depth: The role requires leading research across product, brand, and marketing, demanding the ability to manage diverse research streams and maintain depth in each.

• Influencing in a Remote, Distributed Environment: Effectively influencing senior stakeholders and driving change without constant in-person interaction requires exceptional communication and asynchronous collaboration skills.

• Elevating Research Maturity: Contributing to the growth of research practices and mentoring others requires leadership and strategic thinking beyond individual research execution.

• Synthesizing Diverse Insights: Integrating findings from product UX, brand perception, and marketing effectiveness research into a cohesive strategic narrative can be complex.

Learning & Development Opportunities:

• Domain Expertise: Deepen understanding of enterprise software and developer tool ecosystems, becoming a subject matter expert.

• Methodological Expansion: Develop advanced skills in quantitative analysis, experimental design, or specific qualitative techniques.

• Strategic Leadership: Grow into a role with broader strategic influence, shaping company-wide product and marketing strategies.

• Mentorship and Team Building: Gain experience in leading, mentoring, and potentially building out a research team.

• Cross-functional Acumen: Enhance understanding of product management, GTM strategies, and marketing principles through close collaboration.

📝 Enhancement Note: This role presents significant opportunities for professional growth by tackling complex challenges in a high-impact area, with clear pathways for career advancement and skill development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a complex, end-to-end research initiative that spanned product and marketing. What was your approach, and what was the outcome?" (Assesses end-to-end leadership, mixed-methods, and impact.)

• "How would you approach understanding the core pain points and unmet needs of developers using complex enterprise software for the first time?" (Assesses technical domain understanding and research planning.)

• "Imagine you've found conflicting insights from user interviews and product analytics. How would you reconcile these and present a unified recommendation to stakeholders?" (Assesses synthesis, critical thinking, and conflict resolution.)

Company & Culture Questions:

• "What interests you most about working on enterprise developer tools?" (Assesses motivation and domain interest.)

• "How do you approach mentoring junior researchers or contributing to the growth of research practices in an organization?" (Assesses leadership potential and collaborative spirit.)

• "Given our remote, globally distributed nature, how do you ensure effective collaboration and communication with cross-functional teams?" (Assesses remote work skills and collaboration.)

Portfolio Presentation Strategy:

• Structure for Impact: For each project, use a clear narrative arc: Problem/Opportunity -> Research Questions -> Methodology -> Process -> Key Findings -> Recommendations -> Impact/Outcome.

• Quantify Where Possible: Use metrics to demonstrate the impact of your research (e.g., "resulted in a 15% increase in feature adoption," "informed messaging that contributed to a 10% lift in conversion").

• Highlight Strategic Influence: Emphasize how your insights informed business decisions, product strategy, or market positioning, not just design tweaks.

• Showcase Methodological Rigor: Explain why you chose specific methods and how they best answered the research questions.

• Prepare for Deep Dives: Be ready for detailed questions about your process, challenges encountered, and alternative approaches you considered.

• Practice Presentation: Rehearse your presentation to ensure clarity, conciseness, and engagement within the allotted time.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, methodological expertise, and the ability to drive tangible business impact, especially within the context of technical enterprise products and a remote work environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Jobgether platform via the provided link.

• Portfolio Customization: Tailor your resume and cover letter to highlight your experience with enterprise software, developer tools, mixed-methods research, and influencing senior stakeholders. Select 2-3 portfolio pieces that best showcase these strengths and their business impact.

• Resume Optimization: Ensure your resume clearly articulates your years of experience, specific research methodologies used, and quantifiable achievements. Use keywords from the job description such as "UX Research," "enterprise software," "developer tools," "mixed-methods," "stakeholder influence," and "remote collaboration."

• Interview Preparation: Practice articulating your research process and impact using the STAR method. Prepare specific examples for common UX research and behavioral questions, focusing on how you drive strategic outcomes. Be ready to present your chosen portfolio projects clearly and concisely.

• Company Research: While the partner company is not named, research common challenges and best practices in enterprise software UX and developer experience. Understand how UX research contributes to Go-To-Market strategy and product positioning in B2B tech.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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