Senior UX och tjänstedesigner

📍 Job Overview

Job Title: Senior UX och tjänstedesigner

Company: Knowit Sweden

Location: Stockholm, Sweden

Job Type: Full-time

Category: UX & Service Design

Date Posted: September 1, 2026

Experience Level: Senior (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead comprehensive UX design initiatives, encompassing graphic design, interaction design, and the end-to-end design process from concept to detailed execution.

• Conduct in-depth user research, problem formulation, and idea generation, leveraging these insights to drive innovative design solutions.

• Facilitate workshops and collaborative sessions to foster ideation and align stakeholders on design strategies and project goals.

• Act as a strategic advisor, shaping and advancing successful design strategies for clients and internal projects.

• Ensure all digital designs adhere to WCAG standards and promote inclusive user experiences.

📝 Enhancement Note: This role is positioned as a Senior UX and Service Designer, indicating a need for seasoned professionals with a proven track record in leading design processes, advising stakeholders, and contributing to strategic design direction. The emphasis on the full design chain, from research to change management, highlights the expectation of end-to-end project ownership and impact.

📈 Primary Responsibilities

• Take full ownership of UX design processes, including wireframing, prototyping, visual design, and interaction design from initial concept through to detailed specifications.

• Conduct thorough analysis of business requirements, user needs, regulatory constraints, and market trends to inform design decisions and identify opportunities.

• Develop and visualize design concepts, translating user and business requirements into detailed, actionable design solutions.

• Implement and manage user testing protocols and other validation methods to continuously assess and enhance the user experience of digital products and services.

• Champion digital accessibility and inclusive design principles, ensuring all design outputs comply with WCAG guidelines and cater to a diverse user base.

• Collaborate effectively within agile development teams, contributing design expertise to sprint planning, backlog refinement, and iterative development cycles.

• Advise clients and internal teams on design best practices, emerging trends, and strategic implementation of UX and service design principles.

• Drive change management initiatives related to design implementation, ensuring successful adoption and integration of new solutions.

📝 Enhancement Note: The responsibilities listed indicate a senior-level role requiring not only hands-on design execution but also strategic thinking, client advisory, and leadership in driving design initiatives. The inclusion of "change management" suggests involvement beyond the design phase, extending to the implementation and adoption of designed solutions.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio and demonstrable experience in UX/Service Design, Human-Computer Interaction, Graphic Design, or a related field are essential.

Experience: Minimum of 5 years of professional experience in interaction design and UX design, with a proven history of working within agile development environments.

Required Skills:

• Extensive experience across the entire design lifecycle, from concept development and ideation to detailed design and validation.

• Proficient in conducting user research, needs analysis, and problem formulation.

• Skilled in leading workshops and collaborative design sessions.

• Expertise in graphic design, interaction design, and UX wireframing/prototyping.

• Demonstrated experience with user testing and other UX validation methodologies.

• Practical knowledge and application of digital accessibility standards, specifically WCAG guidelines.

• Experience working within agile development frameworks (e.g., Scrum, Kanban).

• Strong consulting skills with the ability to advise and influence stakeholders. Preferred Skills:

• Prior consulting experience, demonstrating an ability to adapt to diverse client needs and project scopes.

• Certification in digital accessibility (e.g., IAAP Certified Professional in Accessibility Core Competencies - CPACC).

• Experience with service design methodologies beyond digital interfaces, encompassing broader customer journeys and organizational processes.

• Familiarity with various design and prototyping tools beyond standard industry offerings.

📝 Enhancement Note: The requirement for 5+ years of experience and the emphasis on consulting and strategic advisory indicate a senior-level position. Preference for consulting experience and accessibility certifications suggests a focus on client-facing roles and specialized expertise in inclusive design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 comprehensive case studies demonstrating end-to-end UX and service design projects.

• Each case study should clearly articulate the problem statement, your specific role and contributions, the design process followed (research, ideation, design, testing), and the final outcomes.

• Include examples of wireframes, user flows, interactive prototypes, visual designs, and detailed design specifications.

• Demonstrate proficiency in user research methodologies and how insights were translated into design decisions.

• Highlight experience with digital accessibility standards and how they were integrated into the design process. Process Documentation:

• Provide evidence of structured design processes, including how user needs and business requirements were identified and analyzed.

• Showcase examples of workflow design and optimization, particularly in the context of digital products and services.

• Detail methods used for validating design solutions, such as user testing reports or A/B test results.

• Illustrate how design strategies were developed and how they aligned with broader business objectives.

📝 Enhancement Note: For a senior role, the portfolio is critical for showcasing strategic thinking, end-to-end process management, and tangible impact. Emphasis on process documentation and validation methods is crucial to demonstrate a mature and methodical approach to design.

💵 Compensation & Benefits

Salary Range: For a Senior UX and Service Designer in Stockholm with 5-10 years of experience, the estimated annual salary range is approximately SEK 550,000 - 750,000. This estimate is based on industry benchmarks for similar roles in Sweden, considering the company's size and the seniority of the position.

Benefits:

• Inclusive and creative environment: Access to a supportive workplace culture that fosters innovation and collaboration.

• Professional development focus: Opportunities for continuous learning, skill enhancement, and career progression.

• Work-life balance: A commitment to maintaining a healthy equilibrium between professional responsibilities and personal life.

• Exciting client projects: Exposure to a diverse range of challenging and impactful projects with various clients.

• Employee well-being programs: Potential access to health and wellness initiatives.

Working Hours: The standard working hours are approximately 40 hours per week, with flexibility offered to accommodate work-life balance and project needs.

📝 Enhancement Note: The salary estimate is based on research of similar senior UX/Service Design roles in Stockholm, Sweden, considering the specified experience level and the consultancy nature of Knowit. Benefits are inferred from the "Why Knowit Experience?" section and common offerings in the Swedish tech and consulting industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Consulting, Technology, and Design. Knowit operates across various sectors, offering digital transformation, design, and IT solutions. This broad industry exposure means opportunities to work on diverse challenges.

Company Size: Knowit is a significant player, with a substantial employee base (often categorized as 1000+ employees). This size offers the stability of a larger organization with the potential for specialized teams and diverse career paths.

Founded: Knowit was founded in 1987, bringing decades of experience and established methodologies to its client engagements. This long history suggests a company with a strong foundation and a proven track record in the market.

Team Structure:

• The role is likely situated within the "Knowit Experience" division, which focuses on design and digital transformation.

• Teams are typically cross-functional, composed of UX designers, service designers, researchers, strategists, developers, and project managers.

• Reporting structures may vary but often involve a Design Lead or a Practice Area Manager, with direct client engagement being a key aspect.

• Collaboration is highly valued, with a strong emphasis on cross-disciplinary teamwork to deliver holistic solutions. Methodology:

• Data-Driven Design: Emphasis on research, analytics, and user insights to inform design decisions and measure impact.

• Agile and Lean Principles: Adoption of agile methodologies for iterative development and flexible project execution.

• Human-Centered Approach: Prioritizing user needs and experiences throughout the design and development process.

• Collaborative Problem-Solving: Encouraging open communication and joint effort to tackle complex design challenges.

Company Website: https://careersweden.knowit.se

📝 Enhancement Note: Knowit's established presence and broad industry reach suggest a dynamic consulting environment. The "Experience" division likely fosters a culture of innovation and client-centricity, with teams structured for collaborative project delivery.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level position, indicating a professional who is expected to work autonomously, lead design initiatives, and mentor junior team members. Responsibilities extend beyond task execution to strategic contribution and client advisory.

Reporting Structure: You will likely report to a Design Lead or a Manager within the Knowit Experience unit. There will be significant interaction with project managers, clients, and cross-functional development teams.

Operations Impact: As a Senior UX and Service Designer, your impact will be measured by the successful design and implementation of user-centric solutions that meet business objectives, improve user satisfaction, drive engagement, and contribute to client success and Knowit's reputation.

Growth Opportunities:

• Leadership Development: Opportunities to lead design teams, manage client relationships, and take on project leadership roles.

• Specialization: Deepen expertise in specific areas such as accessibility, interaction design, service design strategy, or user research methodologies.

• Mentorship: Guide and mentor junior designers, fostering their professional growth and contributing to the team's collective knowledge.

• Strategic Influence: Contribute to the development of design strategies and methodologies within Knowit Experience.

• Diverse Project Exposure: Work on a wide array of client projects across different industries, broadening your portfolio and experience.

📝 Enhancement Note: The senior designation implies a path towards leadership, mentorship, and strategic influence within the organization, supported by continuous learning and exposure to diverse projects.

🌐 Work Environment

Office Type: Knowit likely operates with a hybrid work model. While the primary office is in Stockholm, flexibility is implied, allowing for remote work days. The office environment is expected to be modern, collaborative, and equipped for design work.

Office Location(s): Sveavägen 20, Stockholm, Sweden. This central location in Stockholm provides good accessibility via public transportation.

Workspace Context:

• Collaborative Spaces: Offices will feature meeting rooms, brainstorming areas, and open-plan workspaces designed to foster team interaction and collaboration.

• Tools and Technology: Access to industry-standard design software, hardware, and collaboration tools necessary for UX and service design.

• Team Interaction: Regular opportunities for in-person and virtual interaction with colleagues, fostering a strong team dynamic and knowledge sharing.

Work Schedule: A standard work schedule of approximately 40 hours per week is expected, with flexibility to manage project deadlines and client needs. This flexibility is a key component of the work-life balance offered.

📝 Enhancement Note: The hybrid model and central Stockholm location are attractive for professionals seeking flexibility and accessibility. The workspace is designed to support collaborative, agile design processes.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, CV, and portfolio to assess qualifications and alignment with the role.

• Portfolio Presentation & Discussion: An opportunity to present your work, discuss your design process, and elaborate on your contributions to specific projects. Be prepared to articulate your strategic thinking and problem-solving approach.

• Skills Assessment: Potential exercises or case studies focusing on UX/Service design challenges, user research interpretation, or accessibility considerations.

• Team & Culture Fit: Interviews with team members and hiring managers to assess collaboration style, communication skills, and cultural alignment with Knowit's values.

• Final Interview: May involve senior leadership to discuss strategic fit and long-term potential.

Portfolio Review Tips:

• Curate Selectively: Showcase your strongest, most relevant work that demonstrates the full design spectrum and your senior-level capabilities.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process, the challenges, your solutions, and the measurable outcomes. Use visuals effectively.

• Highlight Impact: Quantify results whenever possible (e.g., improved conversion rates, reduced user errors, increased satisfaction scores).

• Demonstrate Process: Clearly explain your methodology, why you chose specific tools or techniques, and how you adapted to project constraints.

• Accessibility Focus: Explicitly detail how you incorporated WCAG guidelines and inclusive design principles in your projects.

Challenge Preparation:

• Anticipate Design Challenges: Be ready to tackle problems related to user flow optimization, information architecture, or creating accessible interfaces for complex scenarios.

• Think Strategically: For case studies, focus on how your design decisions align with broader business goals and user needs.

• Articulate Your Rationale: Be prepared to explain the "why" behind your design choices clearly and concisely.

📝 Enhancement Note: The interview process will heavily rely on evaluating your portfolio and your ability to articulate your design process and strategic thinking. Preparation should focus on showcasing senior-level problem-solving and client advisory skills.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop, XD), InVision, Axure RP.

• User Research & Testing: UserTesting.com, Hotjar, Maze, SurveyMonkey, Google Forms, Miro, Mural.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack, Microsoft Teams.

Analytics & Reporting:

• Google Analytics, Amplitude, Mixpanel, Hotjar (for heatmaps and session recordings).

• Tools for accessibility testing and reporting. CRM & Automation:

• While not core to the design role, familiarity with how CRM systems (e.g., Salesforce, HubSpot) and marketing automation platforms influence user experience and data collection can be beneficial.

📝 Enhancement Note: Proficiency in leading design and prototyping tools like Figma or Sketch is expected. Experience with user research platforms and collaborative tools within agile environments is crucial. Familiarity with analytics for understanding user behavior is also a significant advantage.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all design decisions.

• Collaboration: Embracing teamwork, open communication, and cross-functional partnerships to achieve shared goals.

• Curiosity & Learning: A continuous drive to explore new trends, technologies, and methodologies in design and digital transformation.

• Impact & Value: Focusing on delivering tangible results that create value for clients and their users.

• Quality & Craftsmanship: A dedication to producing high-quality, well-thought-out, and polished design solutions.

Collaboration Style:

• Cross-functional Integration: Actively working with developers, product managers, researchers, and business strategists to ensure cohesive product development.

• Open Feedback Culture: Encouraging constructive feedback loops to continuously improve designs and processes.

• Knowledge Sharing: Participating in internal workshops, design critiques, and sharing best practices to elevate the team's collective expertise.

📝 Enhancement Note: Knowit likely fosters a culture that blends consultancy pragmatism with a passion for design excellence. The emphasis on user-centricity, collaboration, and continuous learning aligns with modern design team values.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Navigating conflicting priorities between user desires, technical limitations, and business objectives.

• Adapting to Diverse Client Needs: Quickly understanding and adapting to different industry contexts, organizational cultures, and project requirements.

• Driving Design Adoption: Ensuring that implemented designs are effectively adopted by users and integrated into business processes.

• Staying Current with Technology: Keeping pace with the rapid evolution of design tools, platforms, and user interaction paradigms.

Learning & Development Opportunities:

• Advanced Design Workshops: Access to internal and external training on cutting-edge UX/Service design techniques and tools.

• Industry Conferences: Opportunities to attend relevant design and technology conferences to network and gain insights.

• Mentorship Programs: Participation in formal or informal mentorship to guide career development and skill enhancement.

• Cross-Disciplinary Projects: Engaging in projects that require collaboration with other Knowit units (e.g., AI, Data Science, Strategy) to broaden your understanding and skillset.

📝 Enhancement Note: The challenges inherent in a senior consulting role involve complex problem-solving and stakeholder management. Knowit's commitment to employee development provides avenues to overcome these challenges and advance professionally.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with strict business requirements. How did you approach it, and what was the outcome?" (Focus on your process, negotiation skills, and ability to find compromises.)

• "How do you ensure inclusivity and accessibility are core components of your design process, rather than an afterthought?" (Prepare specific examples of WCAG implementation and inclusive design thinking.)

• "Walk us through a complex service design project from initial research to implementation. What were the key challenges and how did you overcome them?" (Structure your answer using a STAR method or similar framework, highlighting your strategic contributions.) Company & Culture Questions:

• "What interests you most about Knowit and the 'Knowit Experience' unit specifically?" (Research Knowit's values, recent projects, and company culture.)

• "How do you typically collaborate with developers and product managers in an agile environment?" (Emphasize communication, mutual respect, and shared ownership.)

• "How do you measure the success of your design solutions?" (Discuss key metrics, user feedback, and business impact.) Portfolio Presentation Strategy:

• Prioritize Senior-Level Work: Select projects that demonstrate leadership, strategic thinking, and end-to-end ownership.

• Quantify Impact: Whenever possible, use data and metrics to showcase the success of your designs.

• Be Ready for Deep Dives: Anticipate detailed questions about your design decisions, research methods, and problem-solving approach.

• Showcase Process, Not Just Polish: Explain the "why" behind your choices, including any pivots or challenges faced.

• Connect to Knowit's Values: Frame your experience and approach in a way that aligns with Knowit's emphasis on user-centricity, collaboration, and impact.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only design skills but also strategic thinking, client advisory capabilities, and a deep understanding of the consulting environment. Your portfolio is your primary tool for illustrating these competencies.

📌 Application Steps

To apply for this Senior UX and Service Designer position:

• Submit your application through the Knowit Sweden careers portal at https://careersweden.knowit.se/jobs/8298612-senior-ux-och-tjanstedesigner.

• Portfolio Customization: Tailor your portfolio to highlight projects that best demonstrate your senior-level experience in UX and service design, with a strong emphasis on end-to-end processes, accessibility, and strategic impact.

• Resume Optimization: Ensure your resume clearly articulates your 5+ years of experience, specific skills in interaction design, UX research, WCAG compliance, and any consulting background. Use keywords from the job description.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on your strategic contributions, problem-solving approach, and ability to articulate design rationale. Prepare to discuss your experience with agile methodologies and client collaboration.

• Company Research: Familiarize yourself with Knowit's services, values, and recent projects, particularly within the "Knowit Experience" unit. Understand their approach to design and digital transformation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.