Senior UX Designer, Consumer

📍 Job Overview

Job Title: Senior UX Designer, Consumer

Company: Riverty (part of Bertelsmann group)

Location: Amsterdam, Berlin, or Heerenveen

Job Type: Full-time

Category: UX/Product Design

Date Posted: September 1, 2026

Experience Level: 5-10 years

Remote Status: Hybrid (2 days in office expectation)

🚀 Role Summary

• Drive human-centric design principles within a dynamic FinTech environment, focusing on consumer financial services.

• Lead end-to-end product design processes, from ideation and user research to high-fidelity prototyping and implementation.

• Collaborate extensively with cross-functional teams, including Product, Tech, Service Design, and UX Writing, to deliver seamless user experiences.

• Champion the voice of the customer, advocating for user needs and fostering a strong design culture across the organization.

• Contribute to and leverage a comprehensive design system for consistent and efficient UI component development.

📝 Enhancement Note: This role is positioned as a Senior UX Designer within the Consumer division of Riverty, a FinTech company. The emphasis on "human centricity," "data-driven insights," and "sustainable financial services" suggests a strategic role focused on user empathy and impact. The hybrid work model and distributed team structure indicate a need for strong self-management and communication skills.

📈 Primary Responsibilities

• Conduct comprehensive user research to identify needs, pain points, and opportunities for service improvement within consumer financial products.

• Translate research insights and business objectives into intuitive user flows, wireframes, and interactive prototypes using Figma.

• Lead the design and validation of user interfaces and experiences across various consumer touchpoints and digital channels.

• Collaborate closely with Product Managers, Engineers, and other stakeholders to ensure design alignment, feasibility, and successful product launches.

• Analyze user feedback, A/B test results, and performance metrics to iteratively enhance user experience and product effectiveness.

• Contribute to the growth and maintenance of the company's design system, ensuring consistency and scalability of UI components.

• Advocate for user-centered design best practices and influence product strategy through compelling design rationale and presentations.

• Mentor junior designers and contribute to the overall development and maturity of the design team.

📝 Enhancement Note: The responsibilities highlight a blend of individual contribution and leadership. "Gathering and analyzing information needed to produce and motivate a certain design" and "Producing artefacts through research & analyzing insights" point to a strong research and analysis component. The requirement to "Advocate and being a voice for our customers" and "fostering a strong design culture" emphasizes the influential aspect of this senior role.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design (e.g., HCI, Interaction Design, Graphic Design), Computer Science, or a related field is typically expected for a Senior UX Designer role.

Experience: 5-10 years of professional experience in UX/Product Design, with a proven track record of designing and shipping successful consumer-facing digital products.

Required Skills:

• Proficient in conducting user research, identifying user needs, and translating them into intuitive and impactful design solutions.

• Experienced in leading end-to-end product design processes, from concept ideation to final implementation, while ensuring alignment with business goals and technical constraints.

• Skilled in creating wireframes, prototypes, and high-fidelity designs using Figma.

• Ability to collaborate effectively with cross-functional teams, including product managers, engineers, and stakeholders, to drive product innovation and deliver exceptional user experiences in a fast-paced environment.

• Strong understanding of interaction design principles, information architecture, and usability best practices, with a focus on creating seamless user flows and intuitive interfaces.

• Proficiency in conducting usability testing, gathering feedback, and iterating on designs to continuously improve the user experience.

• Excellent communication and presentation skills, with the ability to articulate design decisions and advocate for user-centered solutions.

• Strategic, analytical, and problem-solving skills, with the ability to translate complex user requirements into design approaches and estimations. Preferred Skills:

• Experience mentoring junior designers and contributing to the growth and development of the design team.

• Experience partnering with multiple designers and stakeholders to achieve goals across complex product ecosystems.

• Experience with financial services or fintech products.

• Familiarity with product frameworks and development technologies.

• Experience with B2B, B2C, and/or B2B2C products.

• Familiarity with accessibility standards and guidelines (e.g., WCAG) and their application in design.

📝 Enhancement Note: The qualifications list is detailed, emphasizing practical skills like Figma proficiency and end-to-end process leadership. The "Nice to have" section provides clear indicators of desirable experience, particularly in FinTech and mentorship, which are valuable for a Senior role. The encouragement to apply even if not all boxes are checked suggests an inclusive hiring approach.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end product design case studies that demonstrate your process from problem definition to final solution.

• Include examples of user research methodologies employed, clearly outlining how insights informed design decisions.

• Present detailed wireframes, user flows, and interactive prototypes, highlighting iterative design and testing.

• Demonstrate proficiency in Figma, showcasing high-fidelity designs and UI components.

• Clearly articulate the problem statement, your role, the challenges faced, and the measurable impact of your design solutions.

• Include examples of collaboration with cross-functional teams and how you managed stakeholder feedback. Process Documentation:

• Evidence of defining and optimizing user workflows for clarity and efficiency.

• Examples of how you have contributed to or leveraged a design system for consistency.

• Documentation of usability testing plans, execution, and resulting design iterations.

• Ability to articulate design rationale and present design decisions effectively.

📝 Enhancement Note: A strong portfolio is critical for this role. The emphasis on "end-to-end product design processes," "gathering and analyzing information," and "producing artefacts" means candidates must be prepared to walk through their design journey. The "design system" mention is a key component to highlight.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX Designers with 5-10 years of experience in major European tech hubs like Amsterdam and Berlin, the estimated annual salary range is €65,000 - €90,000. This range can vary based on specific experience, negotiation, and the exact location within the specified regions.

Benefits:

• Flexible working conditions.

• Hybrid work model with 2 days in the office expectation.

• Opportunity to work with a global community of over 4,000 people across 11 countries.

• Exposure to a fast-paced FinTech industry and the established Bertelsmann group.

• Emphasis on professional development and learning from peers.

• Contribution to shaping sustainable financial services.

Working Hours: Standard full-time hours are expected, likely around 40 hours per week. The role offers flexibility within this framework, accommodating the hybrid work model and potentially flexible start/end times.

📝 Enhancement Note: Salary is estimated based on comparable Senior UX Designer roles in Amsterdam and Berlin, considering the specified experience level and industry (FinTech). Benefits are directly drawn from the job description, highlighting flexibility and professional environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (FinTech) and Business Services. Riverty operates within a rapidly evolving sector, focusing on enabling flexible payments and simplifying financial management for businesses and consumers. As part of Bertelsmann, it combines the agility of a FinTech with the stability of a large, established media, services, and education conglomerate.

Company Size: Over 4,000 employees globally, with operations in 11 countries. This indicates a large, international organization with established processes but also a focus on innovation within its FinTech arm.

Founded: Riverty is a relatively new brand emerging from Bertelsmann's existing payment services, positioning itself as a modern FinTech entity. Bertelsmann itself was founded in 1835.

Team Structure:

• The Senior UX Designer reports to the Design Lead, Consumer.

• You will be part of an international team comprising UX Designers, UI Designers, Service Designers, and UX Writers.

• Collaboration extends across cross-disciplinary consumer teams and wider organizational partners in Product and Tech. Methodology:

• Data-driven insights are central to Riverty's mission, informing product development and service design.

• Empathy and human-centricity are key design philosophies, aiming to understand and serve user needs effectively.

• Agile development methodologies are likely employed, given the fast-paced nature of FinTech and cross-functional team structures.

• Hybrid work model promotes flexible collaboration and idea exchange.

Company Website: https://www.riverty.com/ (Note: A direct company URL was not provided in the input, this is a likely candidate)

📝 Enhancement Note: The company description emphasizes a blend of established corporate backing (Bertelsmann) with a modern, user-focused FinTech approach (Riverty). The "international community" and "hybrid workspaces" suggest a culture that values diversity, collaboration, and flexibility, which is crucial for a distributed design team.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level individual contributor role. It signifies a significant level of expertise and autonomy in UX design, with responsibilities extending to influencing design strategy, mentoring junior colleagues, and collaborating with senior leadership in Product and Tech.

Reporting Structure: The Senior UX Designer reports to the Design Lead, Consumer. This indicates a clear management line within the design function, with opportunities for guidance and career development discussions.

Operations Impact: The role directly impacts the user experience of Riverty's consumer-facing financial services. By creating intuitive and effective designs, the Senior UX Designer contributes to customer satisfaction, engagement, retention, and ultimately, the company's success in the FinTech market. The focus on "sustainable financial services" suggests an impact on long-term customer financial well-being and trust.

Growth Opportunities:

• Skill Advancement: Deepen expertise in FinTech UX, accessibility standards (WCAG), and potentially explore service design or advanced user research techniques.

• Leadership Development: Opportunities to mentor junior designers, lead design initiatives, and potentially move towards a Lead UX Designer or Design Manager role.

• Cross-Functional Exposure: Gain experience working with diverse teams and understanding broader business objectives within a large conglomerate structure.

• Specialization: Develop a niche in financial services UX, contributing to complex product ecosystems and potentially B2B/B2B2C applications.

📝 Enhancement Note: The Senior title implies a path towards leadership, either through people management or by becoming a key design strategist. The FinTech context offers specialized growth opportunities.

🌐 Work Environment

Office Type: The job description mentions "hybrid workspaces – designed for exchanging ideas, learning from others, and shaping the way we work." This suggests modern, collaborative office spaces that support both focused work and team interaction, rather than traditional cubicle farms.

Office Location(s): The role can be based in Amsterdam (Netherlands), Berlin (Germany), or Heerenveen (Netherlands). These are major European cities with active tech and design communities.

Workspace Context:

• Collaborative Environment: The hybrid model encourages in-person interaction twice a week, fostering team cohesion and spontaneous idea sharing.

• Tools & Technology: Access to industry-standard design tools like Figma is expected, along with potential enterprise-level collaboration and project management software.

• Team Interaction: Regular physical meetups for "team huddles or cross-functional workshops" are planned, alongside daily digital collaboration.

Work Schedule: A standard 40-hour work week is typical, with flexibility offered to accommodate the hybrid model and potentially different working styles. The focus is on output and collaboration rather than strict adherence to hours.

📝 Enhancement Note: The description emphasizes a modern, flexible work environment that balances remote autonomy with in-person collaboration, a common trend in senior design roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with HR or a recruiter to assess basic qualifications and cultural fit.

• Portfolio Review & Design Challenge: Expect a deep dive into your portfolio, focusing on your process, problem-solving skills, and impact. A practical design challenge or case study presentation may be required to assess your approach to a specific problem relevant to Riverty's business.

• Team Interviews: Meetings with the Design Lead, fellow designers, and potentially Product Managers or Engineers to evaluate collaboration skills, communication, and technical proficiency.

• Final Interview: Potentially with a more senior leader to discuss strategic alignment and overall fit within the organization.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 strong case studies that best showcase your end-to-end UX process, impact, and relevant skills (e.g., FinTech, complex systems).

• Tell a Story: For each case study, clearly articulate the problem, your specific role and contributions, the methodologies used (research, ideation, testing), the challenges encountered, and the quantifiable results or learnings.

• Highlight Process: Emphasize your thought process, how you arrived at design decisions, and how you iterated based on feedback and data.

• Showcase Figma Skills: Be prepared to discuss your Figma workflows, component usage, and design system contributions.

• Quantify Impact: Whenever possible, use metrics (e.g., conversion rate improvements, task completion times, user satisfaction scores) to demonstrate the value of your design work.

Challenge Preparation:

• Understand the Business: Research Riverty's services, target audience, and competitive landscape. Understand the challenges in the FinTech sector.

• Focus on Process: For any design challenge, prioritize demonstrating a structured, user-centered approach over delivering a perfect, polished solution under time pressure.

• Articulate Trade-offs: Be ready to discuss design decisions and the trade-offs you considered (e.g., technical constraints vs. ideal user experience).

• Practice Presentation: Rehearse presenting your work clearly, concisely, and engagingly, anticipating questions about your design choices.

📝 Enhancement Note: The emphasis on "end-to-end design processes," "gathering and analyzing information," and "validating the effectiveness of a design" means candidates should be ready to deep-dive into their portfolio and thought process. A practical challenge is highly probable for a Senior UX role.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, high-fidelity design, and collaboration. Proficiency is a core requirement.

• User Research Tools: Experience with tools like UserTesting.com, Hotjar, Maze, or similar platforms for conducting usability testing and gathering user feedback.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools may be beneficial.

• Collaboration Tools: Slack, Microsoft Teams, Jira, Confluence for cross-functional communication and project management.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Amplitude, Mixpanel) to understand user behavior and measure design impact.

• Ability to interpret data and use it to inform design decisions. CRM & Automation:

• While not directly managing CRM systems, understanding how UX designs integrate with customer journeys managed by CRM and automation platforms is advantageous, especially in FinTech.

📝 Enhancement Note: Figma is explicitly mentioned as a required skill. The role also implies a need for proficiency in user research and analytics tools to measure design effectiveness.

👥 Team Culture & Values

Operations Values:

• Human-Centricity: A core value, emphasizing understanding and serving user needs with empathy.

• Data-Driven: Decisions are informed by data analysis, user feedback, and performance metrics.

• Collaboration: Strong emphasis on working effectively across diverse, international, and cross-functional teams.

• Innovation: Operating in FinTech requires a forward-thinking approach and a willingness to explore new solutions.

• Sustainability: Focus on creating financial services that are sustainable for both the user and the business.

Collaboration Style:

• Distributed Hybrid: A blend of remote autonomy and in-person collaboration, requiring excellent asynchronous and synchronous communication skills.

• Cross-Functional Integration: Close partnerships with Product, Tech, Service Design, and UX Writing teams are crucial for cohesive product development.

• Open Communication: Encouragement of idea exchange and learning from peers within a global community.

• Design Advocacy: A culture where designers are empowered to champion user needs and influence product direction.

📝 Enhancement Note: The company culture appears to value a balance between structured processes (data-driven, design systems) and human-centered approaches (empathy, collaboration), typical of modern, forward-thinking tech companies.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Complex Ecosystem: Balancing user needs with business goals and technical constraints within a large organization and a regulated industry (FinTech).

• Global Consistency: Ensuring a cohesive and user-friendly experience across different markets and languages within Riverty's international operations.

• Adapting to FinTech Evolution: Staying ahead of rapid changes in financial technology, user expectations, and regulatory requirements.

• Mentoring and Leadership: Effectively guiding and developing junior designers while managing senior-level responsibilities.

Learning & Development Opportunities:

• FinTech Specialization: Gain deep expertise in the nuances of UX design for financial services, a high-demand niche.

• Cross-Disciplinary Learning: Work closely with service designers, UX writers, and product managers to broaden understanding of the product development lifecycle.

• Design Leadership: Develop skills in mentoring, strategic design thinking, and influencing product roadmaps.

• Industry Trends: Participate in conferences or workshops focused on UX, FinTech, and emerging technologies.

📝 Enhancement Note: The challenges are inherent to working in a senior role within a complex, regulated, and rapidly evolving industry. The growth opportunities are geared towards deepening specialization and leadership capabilities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements with user needs. How did you resolve it?" (Focus on your process, communication, and negotiation skills.)

• "How do you approach designing for accessibility (WCAG)? Can you share an example from your portfolio?" (Assess your understanding of inclusive design principles.)

• "Walk us through your process for a complex consumer-facing feature from ideation to launch. What were the key decisions and outcomes?" (Prepare a detailed case study from your portfolio.)

• "How do you stay updated with the latest UX trends and FinTech innovations?" (Showcase your commitment to continuous learning.) Company & Culture Questions:

• "What interests you about Riverty and the FinTech industry specifically?" (Research Riverty's mission, values, and recent news.)

• "How do you contribute to fostering a strong design culture within a team or organization?" (Highlight your advocacy and mentorship experience.)

• "Describe your experience working in a hybrid or distributed team environment. What are the keys to success?" (Emphasize your communication and self-management skills.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, use a clear problem-solution-result framework.

• Focus on "Why": Explain the rationale behind your design decisions, not just the "what."

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, user flows) effectively.

• Quantify Impact: Present metrics that demonstrate the business value and user benefit of your work.

• Be Prepared for Questions: Anticipate questions about your process, challenges, and alternative solutions.

📝 Enhancement Note: Interview preparation should focus on demonstrating a structured, user-centric design process, strong collaboration skills, and a keen understanding of the FinTech landscape. The portfolio is the primary tool for showcasing these attributes.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on SmartRecruiters.

• Curate Your Portfolio: Select 2-3 high-impact case studies that best represent your experience in end-to-end product design, user research, and Figma proficiency. Tailor your selection to highlight FinTech or complex consumer product experience if possible.

• Optimize Your Resume: Ensure your resume clearly lists your years of experience, core UX skills, proficiency with Figma, and any experience in financial services or B2C/B2B2C products. Use keywords from the job description.

• Prepare Your Presentation: Practice walking through your chosen portfolio case studies, focusing on your process, problem-solving, collaboration, and quantifiable outcomes. Be ready to discuss your design rationale and how you addressed user needs and business goals.

• Research Riverty: Understand Riverty's mission, services, and its position within the Bertelsmann group and the broader FinTech market. Familiarize yourself with their current digital offerings.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.