Senior Ux Designer

📍 Job Overview

Job Title: Senior UX Designer, Digital Innovation

Company: TEKsystems

Location: Winston-Salem, North Carolina, USA

Job Type: CONTRACTOR

Category: UX/Product Design, Digital Innovation

Date Posted: April 24, 2026

Experience Level: Expert (10+ years)

Remote Status: Hybrid

🚀 Role Summary

• This role is a high-leverage individual contributor focused on Digital Innovation within Internal Sales initiatives, translating future-state intent into actionable experience patterns, prototypes, and pilot-ready designs.

• The Senior UX Designer will be responsible for de-risking decisions by providing clarity on business direction and ensuring the right solutions are built at appropriate fidelity levels before major investment.

• This is a strategic, systems-minded UX and product design role, focusing on innovation that can be delivered, rather than purely visual design or creative production.

• The position requires close partnership with Experience Design (XD), Adoption Experience (AX), Internal Sales Experience Realization (TxR), and Technology Solutions teams to ensure seamless integration and adoption of innovative solutions.

📝 Enhancement Note: The job description emphasizes a "systems-minded UX and product design role focused on innovation that can move into delivery," differentiating it from traditional visual design roles. This suggests a strong need for candidates who can think critically about end-to-end user journeys, business impact, and practical implementation within an enterprise context. The "Digital Innovation (DI) capability" indicates a forward-thinking team focused on strategic enhancements and new business opportunities.

📈 Primary Responsibilities

• Embed with priority Internal Sales initiatives and adjacent programs to deeply understand workflows, operational constraints, and real-world delivery conditions.

• Translate complex user insights and business requirements into reusable experience patterns and actionable design artifacts.

• Identify existing experience limitations that hinder performance, compliance, or adoption, and propose feasible, step-change improvements.

• Design future-state journeys, service blueprints, and interaction models that demonstrably create business advantage and align with strategic priorities.

• Maintain a crucial connection between the long-term vision and near-term pilot projects, rigorously avoiding purely theoretical or presentation-only concepts.

• Build and iterate on low- to high-fidelity prototypes to effectively validate concepts with target users and key stakeholders.

• Produce pilot-ready design artifacts that can transition cleanly into development, adhering to established XD design system standards.

• Facilitate productive working sessions with business and delivery partners to achieve alignment on desired outcomes, hypotheses, and necessary tradeoffs.

• Articulate complex problems and proposed solutions into clear, decision-ready narratives suitable for leadership presentations.

• Ensure all innovation work aligns with existing XD design systems and reusable component patterns, even during the early prototyping stages.

• Partner closely with the Adoption Experience (AX) team from the outset to ensure readiness, build confidence, and guarantee adoption from day one.

• Verify that innovation concepts are strategically aligned with long-term company priorities, demonstrating measurable outcomes, feasibility, and a credible maturation path.

📝 Enhancement Note: The responsibilities highlight a blend of strategic thinking and practical execution. The emphasis on "reusable experience patterns," "pilot-ready artifacts," and "standards alignment" suggests a need for a designer who can create scalable solutions and integrate them into existing frameworks, rather than one-off projects. The "Internal Sales–Embedded Innovation" aspect implies a deep dive into a specific business unit's challenges and opportunities.

🎓 Skills & Qualifications

Education: While formal education requirements are not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, Product Design, or a related field is typically expected for senior-level roles. Equivalent practical experience will also be strongly considered.

Experience: 8–12+ years of progressive experience in UX or product design, with a demonstrated track record of owning complex workflows and influencing cross-functional teams. Proven ability to translate ambiguous problems into clear experience intent, prototypes, and pilot-ready designs. Experience working within enterprise, regulated, or similarly constrained environments is highly preferred.

Required Skills:

• Strategic UX and product thinking, with exceptional problem framing and hypothesis development capabilities.

• Expertise in designing task-based and role-based workflows that effectively reduce friction and cognitive load for users.

• Advanced rapid prototyping skills with a strong capacity for quick iteration and concept validation.

• A robust systems mindset, prioritizing the creation of reusable patterns over isolated, one-off solutions.

• Demonstrated ability for strong cross-functional influence, operating effectively without direct authority.

• Expert proficiency in Figma for all aspects of prototyping, design collaboration, and artifact creation.

• Strong documentation discipline, with experience utilizing tools like Confluence for knowledge management.

• Familiarity and experience working within agile development methodologies and associated tooling, such as Jira.

Preferred Skills:

• Prior experience with Salesforce, particularly in the context of sales enablement platforms or internal sales tools.

• Familiarity with User Experience Research (UXR) practices and a proven ability to collaborate effectively with UXR professionals.

• Exposure to and understanding of enterprise platforms such as Adobe Experience Platform (AEP), Digital Asset Management (DAM) systems, Workfront, or related experience ecosystems.

📝 Enhancement Note: The required skills emphasize a blend of strategic thinking ("problem framing," "hypothesis development," "systems mindset") and practical execution ("rapid prototyping," "Figma proficiency," "documentation discipline"). The distinction between required and preferred skills, particularly regarding Salesforce and other enterprise platforms, suggests that while core UX skills are paramount, domain-specific knowledge will significantly enhance a candidate's profile. The "enterprise, regulated, or similarly constrained environments" preference points to the need for experience managing complex requirements and compliance.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Complex Problem Solving: Showcase 2-3 detailed case studies demonstrating your ability to tackle ambiguous, complex problems within enterprise settings. Each case study should clearly articulate the problem, your design process, the solutions developed, and the measurable impact.

• Demonstration of Reusable Patterns: Include examples of how you've designed or contributed to reusable UX patterns, design systems, or component libraries, highlighting their scalability and efficiency benefits.

• Prototype Fidelity and Iteration: Present a range of prototypes, from low-fidelity wireframes to high-fidelity interactive mockups, illustrating your iterative design process and how user feedback was incorporated.

• Systems Thinking Examples: Provide evidence of your systems-minded approach, perhaps through service blueprints, journey maps, or architectural diagrams that illustrate how individual experiences connect within a larger ecosystem.

• Cross-Functional Collaboration Artifacts: If possible, include examples of artifacts or process documentation that showcase your ability to collaborate with business stakeholders, engineers, and adoption teams to achieve alignment and drive outcomes.

Process Documentation:

• Workflow Design and Optimization: Document your approach to mapping existing workflows, identifying pain points, and designing optimized future-state processes that reduce friction and improve efficiency.

• Implementation and Automation Methods: Detail how you've contributed to the transition of innovative designs into production-ready artifacts, and any experience with automation of design or testing processes.

• Measurement and Performance Analysis: Explain how you approach defining success metrics for your designs and how you use data and feedback to measure performance and inform subsequent iterations.

📝 Enhancement Note: Given the role's focus on "innovation that can move into delivery" and "reusable experience patterns," a portfolio that clearly demonstrates a structured design process, a systems-level understanding, and the ability to produce "pilot-ready" artifacts will be crucial. Candidates should be prepared to articulate how their designs contribute to measurable business outcomes and integrate into existing enterprise systems and design standards.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior UX Designer with 8-12+ years of experience in a hybrid role in Winston-Salem, North Carolina, the estimated hourly rate is between $75.00 - $80.00 USD. This estimate accounts for the expert level, the specific location's cost of living, and the contract employment type.

Benefits:

• Medical, Dental, and Vision insurance plans

• Critical Illness, Accident, and Hospital Insurance coverage

• 401(k) Retirement Plan with both Pre-tax and Roth post-tax contribution options

• Life Insurance, including Voluntary Life & Accidental Death & Dismemberment (AD&D) for the employee and dependents

• Short-term and Long-term Disability insurance

• Health Spending Account (HSA) for eligible medical expenses

• Transportation benefits to assist with commuting

• Employee Assistance Program (EAP) for confidential support services

• Paid Time Off (PTO), Vacation, or Sick Leave, as applicable per contract terms

Working Hours: The standard workweek is 40 hours. Due to the hybrid nature of the role, specific daily schedules may vary, but typically involve a combination of in-office and remote work. Flexibility may be offered, but core business hours for collaboration will likely need to be observed.

📝 Enhancement Note: The salary range provided is an estimate based on the stated hourly rate and typical full-time work hours. The benefits listed are standard for contract roles through agencies like TEKsystems, often varying slightly based on the specific contract and duration. The "hybrid" work arrangement suggests that while there's flexibility, some in-office presence is expected, which is common for roles requiring close collaboration and team integration.

🎯 Team & Company Context

🏢 Company Culture

Industry: TEKsystems operates within the IT Services and Staffing industry, focusing on full-stack technology services, talent services, and business transformation. The specific Digital Innovation team is embedded within a client organization, likely in a sector that relies heavily on Internal Sales operations, such as technology, financial services, or enterprise software.

Company Size: TEKsystems is a large organization, part of Allegis Group, with approximately 80,000 employees globally, serving over 6,000 clients, including 80% of the Fortune 500. This scale provides access to a vast network of resources and opportunities.

Founded: TEKsystems was founded in 1983. Its long history in the IT services space signifies a stable and experienced organization.

Team Structure:

• DI Capability: The Digital Innovation team is described as a "capability" focused on "imagining what's next." It functions as a high-leverage, individual contributor unit embedded within client initiatives.

• Reporting Structure: As an embedded team, the Senior UX Designer will likely report to a Digital Innovation Lead or Manager, with functional alignment to the client's Internal Sales leadership and potential dotted-line reporting to a TEKsystems manager for contractor oversight.

• Cross-functional Collaboration: This role demands extensive collaboration with internal TEKsystems teams (XD, AX, TxR, Technology Solutions) and client-side business and technology partners, emphasizing a matrixed and collaborative environment.

Methodology:

• Data-Driven Innovation: The team uses real delivery conditions and measurable outcomes to guide innovation, emphasizing a data-informed approach.

• Agile & Iterative Design: The role requires working within agile tooling and an iterative design process, focusing on rapid prototyping and validation.

• Systems Thinking & Pattern Development: A core methodology involves designing reusable experience patterns and maintaining a systems perspective rather than focusing on isolated solutions.

Company Website: https://careers.teksystems.com/us/en

📝 Enhancement Note: The description of the "Digital Innovation" team suggests a fast-paced, forward-thinking environment focused on tangible results and strategic impact. The embedded nature means the designer will be deeply integrated into a client's operations, requiring strong adaptability and client-facing skills. The emphasis on "de-risking decisions" and "real delivery conditions" points to a pragmatic approach to innovation.

📈 Career & Growth Analysis

Operations Career Level: This is an Expert Level role, indicated by the 8-12+ years of experience requirement and the title "Senior UX Designer." It signifies a position requiring significant autonomy, strategic input, and the ability to mentor or guide others implicitly through their work and process. The scope includes influence across cross-functional teams and ownership of complex workflows within a Digital Innovation context.

Reporting Structure: The Senior UX Designer will likely report to a Digital Innovation Lead or Manager within TEKsystems, with significant day-to-day interaction and project alignment with client-side Internal Sales leaders and technology partners. This hybrid reporting structure is common for contract roles embedded within client organizations.

Operations Impact: The role's primary impact is on enhancing the effectiveness, efficiency, and adoption of Internal Sales teams through innovative digital experiences. By designing future-state journeys and reusable patterns, the UX Designer directly contributes to de-risking strategic decisions, improving sales performance, and ensuring that new initiatives are built with a clear path to delivery and adoption.

Growth Opportunities:

• Specialization in Digital Innovation: Deepen expertise in conceptualizing, designing, and validating innovative solutions within enterprise sales environments.

• Strategic Influence: Develop a strong track record of influencing business direction and de-risking major technology investments through user-centered design and strategic foresight.

• Cross-Functional Leadership: Enhance skills in leading design initiatives, facilitating workshops, and driving alignment across diverse business and technical teams without direct authority.

• Client Engagement Expertise: Gain valuable experience managing client relationships and delivering high-impact design solutions within various enterprise settings.

• Potential for Direct Hire: Successful contract engagements, particularly in roles demonstrating significant value, can sometimes lead to opportunities for direct employment with the client organization or with TEKsystems in a more permanent capacity.

📝 Enhancement Note: The "Expert Level" designation and the emphasis on strategic influence and de-risking decisions suggest that this role is more than just a design execution position. Candidates are expected to bring strategic thinking, problem-framing skills, and the ability to operate with a high degree of autonomy and impact within the client's innovation efforts.

🌐 Work Environment

Office Type: This is a hybrid position, meaning the work environment will involve a combination of remote work and in-office presence at the client's location in Winston-Salem, NC. The specific balance will likely be determined by team needs and project phases.

Office Location(s): The primary work location is Winston-Salem, North Carolina. This implies a need for candidates to be located in or willing to relocate to the Winston-Salem area, with an expectation of regular attendance at the client's office.

Workspace Context:

• Collaborative Environment: The hybrid setup and emphasis on cross-functional alignment suggest a dynamic workspace that encourages collaboration, both in-person and virtually. Expect regular team meetings, workshops, and design reviews.

• Operations Tools & Technology: Access to standard design tools (Figma) and collaboration platforms (Confluence, Jira) is expected. The client's specific internal systems and sales enablement platforms (e.g., Salesforce) will also be part of the operational landscape.

• Team Interaction: Opportunities for direct interaction with client-side Internal Sales teams, XD, AX, TxR, and Technology Solutions professionals will be frequent, fostering a rich learning and collaborative experience.

Work Schedule: The role is structured around a 40-hour workweek. While hybrid arrangements often offer some flexibility, the need for cross-functional collaboration and client engagement means that adherence to core business hours and availability for scheduled meetings will be important. Project deadlines may also necessitate focused work periods.

📝 Enhancement Note: The "hybrid" work arrangement suggests a need for strong self-management skills when working remotely, coupled with the ability to be present and engaged during in-office days for critical collaborative activities. Candidates should be prepared for a dynamic work environment where they are integrated into both TEKsystems' operational framework and the client's business context.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter from TEKsystems will likely conduct an initial screening to assess basic qualifications, experience, and fit for a contract role.

• Hiring Manager/Client Interview: Candidates will then typically interview with the hiring manager or key stakeholders from the client's Digital Innovation team. This stage will focus on strategic thinking, problem-solving skills, and alignment with the team's mission. Be prepared to discuss your approach to innovation and de-risking.

• Portfolio Review & Design Challenge: A significant part of the process will involve presenting your portfolio, detailing specific case studies. You may also be given a design challenge or a scenario-based question to assess your problem-framing, prototyping, and systems-thinking abilities in real-time.

• Cross-Functional Team Interaction: You might have opportunities to speak with members of the XD, AX, or client-side Internal Sales teams to gauge collaboration style and cultural fit.

• Final Round: A final interview may occur with senior leadership to confirm alignment and discuss contract terms.

Portfolio Review Tips:

• Focus on Impact: For each case study, clearly articulate the business problem, your unique contribution, the design process, the proposed solution, and – most importantly – the measurable outcomes or impact. Quantify results whenever possible.

• Showcase Systems Thinking: Highlight projects where you designed for scalability, reusability, or integration within a larger ecosystem. Use diagrams like service blueprints or journey maps to illustrate this.

• Demonstrate Iteration: Present the evolution of a design, showing how feedback (user, stakeholder) influenced iterations and led to a stronger final solution.

• Prepare for "Why": Be ready to explain the rationale behind your design decisions, your tool choices (especially Figma), and your approach to collaboration.

• Tailor to the Role: Emphasize projects that align with enterprise UX, innovation, workflow optimization, and ideally, sales enablement or internal tools.

Challenge Preparation:

• Problem Framing: Practice breaking down ambiguous problems into actionable components and formulating clear hypotheses.

• Rapid Prototyping: Be ready to sketch or wireframe solutions quickly, focusing on core user flows and interaction models.

• Systems & Patterns: Think about how your proposed solution fits into a broader system and if elements could be reusable patterns.

• Communication: Clearly articulate your thought process, assumptions, and proposed solutions, even if incomplete, as if presenting to stakeholders.

📝 Enhancement Note: The emphasis on "pilot-ready designs," "reusable patterns," and "de-risking decisions" suggests that interviewers will be looking for candidates who can deliver practical, scalable solutions, not just conceptual ideas. A portfolio that clearly shows the end-to-end process, from problem definition to actionable design artifacts, will be highly valued.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly listed as a required skill for expert proficiency. Candidates must be adept at using Figma for wireframing, prototyping, user flows, design system components, and collaborative design sessions.

• Confluence: Required for strong documentation discipline; candidates should be comfortable creating and managing project documentation, design specifications, and knowledge base articles.

• Jira: Experience working within agile tooling like Jira is expected, indicating familiarity with sprint cycles, backlog management, and task tracking.

Analytics & Reporting:

CRM & Automation:

• Salesforce: Experience with Salesforce or similar CRM/field enablement platforms is a preferred skill, suggesting that understanding the ecosystem in which these designs will operate is valuable.

• Automation Tools: While no specific automation tools are listed, the role's focus on "moving into delivery" and "reusable patterns" implies an understanding of how designs can be efficiently implemented, potentially through design system components or streamlined handoff processes.

📝 Enhancement Note: Proficiency in Figma, Confluence, and Jira is non-negotiable for this role. The preferred mention of Salesforce indicates that familiarity with enterprise sales technology stacks will be a significant advantage. Candidates should be prepared to discuss how their design work integrates with or influences these systems.

👥 Team Culture & Values

Operations Values:

• Innovation with Pragmatism: A core value is driving "Digital Innovation" that is "grounded in real delivery conditions" and focused on "de-risking decisions." This implies a culture that values forward-thinking ideas but demands practical, implementable solutions.

• Collaboration & Alignment: The role emphasizes "cross-functional alignment" and "storytelling" for leadership. This suggests a culture where teamwork, clear communication, and shared understanding are paramount.

• User-Centricity with Business Impact: While deeply user-focused, the innovation is tied to "measurable business advantage" for Internal Sales. The culture likely balances user needs with tangible business outcomes and ROI.

• Efficiency and Reusability: The focus on "reusable experience patterns" and "systems-minded" design points to a value placed on efficiency, scalability, and creating lasting, adaptable solutions.

• Continuous Improvement: The nature of innovation and iterative design suggests a culture that embraces learning, experimentation, and continuous refinement of processes and outcomes.

Collaboration Style:

• Embedded & Integrated: The Senior UX Designer is expected to be deeply embedded within client initiatives, working closely with client teams and TEKsystems counterparts.

• Facilitative & Influential: The role requires facilitating working sessions and influencing partners without direct authority, indicating a collaborative style that relies on clear articulation, data, and consensus-building.

• Partnership-Oriented: Working closely with XD, AX, TxR, and Technology Solutions teams suggests a partnership model where different functions contribute to a shared goal, valuing open communication and mutual support.

• Data-Informed Decision Making: The emphasis on "measurable outcomes" and "de-risking decisions" implies a culture that values data and evidence in guiding design choices and strategic direction.

📝 Enhancement Note: The culture appears to be a blend of a client-focused, results-driven environment (due to the embedded nature) and a forward-thinking, innovation-oriented team. Candidates who thrive in collaborative settings, can balance user needs with business impact, and are comfortable with a pragmatic approach to innovation will likely find this environment appealing.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Delivery Constraints: The primary challenge will be to design innovative solutions that are also practical, feasible, and can be successfully transitioned into delivery within enterprise environments that often have existing constraints and established processes.

• Navigating Ambiguity: Translating "ambiguous problems" into "clear experience intent" requires comfort with uncertainty and the ability to define structure and direction.

• Cross-Functional Influence: Effectively influencing diverse stakeholders (business leaders, technology teams, adoption specialists) without direct authority will be a continuous challenge requiring strong communication and negotiation skills.

• Adoption Readiness: Ensuring that innovative designs are not just theoretically sound but also "adoption-ready" requires proactive collaboration with adoption teams and a deep understanding of user change management.

• Maintaining Strategic Alignment: Continuously ensuring that innovation efforts align with long-term strategic priorities while also addressing near-term needs requires a keen understanding of the business landscape.

Learning & Development Opportunities:

• Deep Dive into Sales Enablement: Gain extensive experience in designing for Internal Sales workflows, understanding their unique challenges and opportunities.

• Innovation Strategy & Frameworks: Learn and apply methodologies for de-risking innovation and translating future-state concepts into actionable roadmaps.

• Enterprise Design Systems: Contribute to and learn from the application of enterprise-level design systems and reusable component patterns.

• Client-Side Transformation: Experience firsthand how large organizations approach digital transformation and innovation within their core business functions.

• Mentorship & Thought Leadership: Opportunity to implicitly mentor junior designers or contribute to the development of the DI capability through expertise and best practices.

📝 Enhancement Note: This role presents a significant opportunity for growth by tackling complex, real-world innovation challenges within a large enterprise. The ability to navigate these challenges successfully will build a strong foundation for future strategic design leadership roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you translated an ambiguous business problem into a clear, actionable design solution. What was your process, and what was the outcome?" (Focus on problem framing, hypothesis generation, and iterative design.)

• "How do you approach designing reusable experience patterns versus one-off solutions? Provide an example." (Highlight systems thinking, scalability, and efficiency.)

• "How do you influence stakeholders to adopt your design recommendations when you don't have direct authority? Give an example." (Demonstrate cross-functional influence, communication, and partnership skills.)

Company & Culture Questions:

• "What interests you about working with TEKsystems' Digital Innovation capability and specifically on Internal Sales initiatives?" (Show understanding of the role's strategic importance and target user group.)

• "How do you ensure your innovative designs are practical and ready for delivery in an enterprise environment?" (Address pragmatism, collaboration with delivery teams, and adherence to standards.)

Portfolio Presentation Strategy:

• Structure for Impact: Begin with a high-level overview of your career and approach. For each case study, clearly state the business problem, your role, the solution, and the measurable impact.

• Show, Don't Just Tell: Use visuals (screenshots, prototypes, diagrams) to illustrate your process, key design decisions, and the final outcome. For Figma prototypes, be ready for a live demo or a clear walkthrough.

• Focus on the "Why": Be prepared to articulate the rationale behind your design choices, the trade-offs you considered, and how you integrated user feedback.

• Highlight Collaboration: Discuss how you worked with business partners, developers, researchers, and other stakeholders throughout the project lifecycle.

• Address Reusability & Systems: If applicable, specifically point out elements of your work that demonstrate systems thinking or the creation of reusable components.

📝 Enhancement Note: Expect interview questions to probe deeply into your strategic thinking, your ability to deliver practical solutions within constraints, and your collaborative approach. Your portfolio should be curated to explicitly showcase these capabilities, with a strong emphasis on measurable business outcomes.

📌 Application Steps

To apply for this operations position:

• Submit your application through the TEKsystems careers portal link provided.

• Tailor Your Resume: Customize your resume to highlight experience in UX/Product Design, Digital Innovation, working with enterprise systems, and cross-functional influence. Use keywords from the job description such as "systems thinking," "workflow design," "prototyping," "Figma," and "stakeholder management."

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best demonstrate your ability to tackle complex, ambiguous problems, design reusable patterns, and produce pilot-ready artifacts. Ensure clear articulation of impact and process.

• Prepare Your Narrative: Practice articulating your design process, strategic thinking, and collaborative approach. Be ready to discuss specific examples of how you've translated innovation into actionable designs and de-risked decisions for stakeholders.

• Research TEKsystems & the DI Role: Understand TEKsystems' role as a service provider and the specific mission of the Digital Innovation team. Consider how your skills align with the goal of enhancing Internal Sales operations through design.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.