Senior UX Design Manager

📍 Job Overview

Job Title: Senior UX Design Manager

Company: Progress

Location: Bengaluru, India

Job Type: Full-Time Regular Employee

Category: UX Design Management / Product Design Leadership

Date Posted: 2026-05-04

Experience Level: 10+ years (with 5+ years in leadership)

Remote Status: Hybrid

🚀 Role Summary

• Lead and mentor a team of UX Designers to craft intuitive, cohesive, and outcome-driven digital experiences for the ShareFile product line.

• Drive innovation and impact by partnering closely with Product Management and Engineering leadership to define product strategy and roadmap.

• Champion a customer-centered design process, leveraging research, usability testing, and data analytics to inform decisions and elevate product quality.

• Establish and evolve UX standards, patterns, and design systems to ensure consistency and scalability across the product ecosystem.

• Foster a culture of accountability, collaboration, continuous growth, and high-quality design work within the UX team.

📝 Enhancement Note: This role is positioned as a critical leadership function within the ShareFile product line, emphasizing a strategic partnership between Design, Product, and Engineering. The focus on "outcome-driven experiences" and "measurable outcomes" indicates a need for operations-minded thinking, even within a design context, where process efficiency and impact analysis are key. The mention of "AI-powered applications" suggests a forward-looking approach to product development and design tools.

📈 Primary Responsibilities

• Lead, coach, and grow a talented team of UX Designers responsible for diverse product areas within ShareFile.

• Cultivate an environment of accountability, collaboration, continuous learning, and consistently high-quality design output.

• Guide teams in clearly framing customer and business problems before solution ideation, ensuring alignment with strategic objectives.

• Collaborate closely with Product Management and Engineering leadership to influence product strategy, roadmap direction, and development priorities.

• Drive a robust customer-centered design process, integrating user research, usability testing, and iterative learning into the product lifecycle.

• Ensure the creation of intuitive, scalable, and cohesive user experiences across the entire ShareFile product ecosystem.

• Establish, maintain, and evolve UX standards, design patterns, systems, and best practices for the team and organization.

• Balance customer needs, business goals, technical feasibility, and long-term product quality to deliver successful products.

• Advocate for accessibility, usability, consistency, and thoughtful interaction design principles in all product experiences.

• Support designers in developing stronger product thinking, communication, storytelling, and systems thinking capabilities.

• Foster strong cross-functional relationships and ensure alignment across product, engineering, marketing, and other relevant teams.

• Influence decision-making processes through clear rationale, compelling evidence, and deep customer insights.

• Contribute to scaling UX maturity across the organization through leadership, mentorship, and operational improvements in design processes.

• Continuously refine and optimize how the team explores, prototypes, validates, and delivers innovative design solutions.

📝 Enhancement Note: The responsibilities highlight a blend of people management, strategic product involvement, and operational oversight of design processes. The emphasis on "framing problems," "shaping product strategy," and "driving measurable outcomes" suggests that candidates should demonstrate an understanding of how design directly impacts business objectives and operational efficiency.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field is typically expected for senior design leadership roles. Equivalent practical experience will also be considered.

Experience:

• 10+ years of experience in design, with a minimum of 5 years in a leadership capacity, managing UX or Product Design teams.

• Proven experience working with B2B, SaaS, or enterprise-level products, understanding complex user workflows and business requirements.

• Demonstrated experience in agile development environments, collaborating closely with Product Management and Engineering teams. Required Skills:

• People Leadership & Team Development: Proven ability to lead, coach, mentor, and grow a team of UX designers, fostering a high-performance culture.

• User-Centered Design (UCD): Strong foundation in UCD principles, information architecture (IA), and usability best practices.

• Product Strategy & Vision: Ability to partner with leadership to shape product strategy, roadmap direction, and long-term vision.

• Systems Thinking: Expertise in understanding and designing for complex product ecosystems, ensuring consistency and scalability.

• Cross-Functional Collaboration: Excellent ability to foster strong relationships and drive alignment with Product, Engineering, Marketing, and other stakeholders.

• Communication & Influence: Strong verbal, written, and presentation skills, with the ability to influence decision-making through clear rationale and evidence.

• Agile Methodologies: Experience working within agile development frameworks and understanding their impact on design processes.

• Research & Validation: Proficiency in leveraging user research, usability testing, and data analytics to inform design decisions and validate solutions.

• Design Tool Proficiency: Experience with design tools such as Figma, and an understanding of AI-assisted workflows.

Preferred Skills:

• Design Systems: Experience building, scaling, or managing design systems to ensure consistency and efficiency.

• Product Strategy & Business Acumen: Deep understanding of business goals and how design can drive tangible business and customer outcomes.

• UX Maturity & Process Improvement: Proven track record of advancing UX maturity within an organization and improving design processes and operations.

• AI-Assisted Workflows & Rapid Prototyping: Familiarity with leveraging AI tools for design and rapid prototyping to accelerate innovation.

• Platform/Ecosystem Design: Experience designing for platform-based products or interconnected product ecosystems.

• Accessibility & Inclusive Design: Deep understanding and practical application of accessibility standards and inclusive design principles.

• Outcome-Driven Design: Ability to clearly articulate and demonstrate how design decisions contribute to measurable business and customer outcomes.

📝 Enhancement Note: The requirement for "5+ years leading UX or Product Design teams" is a key indicator of the seniority and management scope of this role. The emphasis on B2B/SaaS/enterprise products suggests a need for understanding complex user journeys and business workflows, rather than purely consumer-facing applications. The mention of "systems thinking across product ecosystems" and "platform or interconnected product ecosystems" points to a need for candidates who can manage design across multiple integrated products.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Strategic Impact: Showcase case studies that demonstrate how your design leadership has directly influenced product strategy, improved key business metrics (e.g., conversion rates, user retention, task completion times), and solved complex customer problems.

• Systems Thinking: Include examples of designing for complex product ecosystems, demonstrating an understanding of how different components interact and how you've ensured consistency and scalability.

• Team Leadership & Process: Provide examples of how you've led design teams, improved design processes, mentored designers, and fostered a collaborative and accountable team environment.

• Outcome-Driven Design: Clearly articulate the problem, your process, the solution, and the measurable outcomes achieved. Quantify the impact of your design interventions whenever possible.

• User Research & Validation: Showcase how user research, usability testing, and data analytics were integrated into your design process to inform decisions and validate solutions.

Process Documentation:

• Candidates are expected to demonstrate their ability to document and optimize design processes. This includes:

  • Designing and implementing efficient design workflows from discovery to delivery.

  • Establishing and maintaining design systems and style guides.

  • Documenting UX standards, patterns, and best practices.

  • Creating frameworks for cross-functional collaboration between design, product, and engineering.

  • Developing methods for evaluating the effectiveness and impact of design initiatives.

📝 Enhancement Note: The explicit mention of a "Portfolio demonstrating systems thinking and strategic impact" is critical. This implies that candidates must go beyond showcasing visual design skills and instead present comprehensive case studies that highlight their strategic contributions, leadership capabilities, and ability to drive measurable business outcomes through design. The emphasis on "improving UX processes and operations" suggests a need for candidates who can articulate and implement process enhancements.

💵 Compensation & Benefits

Salary Range:

While a specific salary range is not provided, for a Senior UX Design Manager role in Bengaluru, India, with 10+ years of experience and significant leadership responsibilities in a global tech company like Progress, the estimated annual salary would typically fall between ₹25,00,000 and ₹45,00,000 (approximately $30,000 - $54,000 USD, depending on exchange rates). This estimate is based on industry benchmarks for senior design leadership roles in major Indian tech hubs, considering the company's Nasdaq listing and the seniority of the position.

Benefits:

• Competitive remuneration package

• Employee Stock Purchase Plan (ESPP) enrollment

• Time Off & Leave:

  • 30 days of earned leave
  • Additional day off for your birthday
  • Various other leaves including marriage leave, casual leave, maternity, and paternity leave

• Health & Insurance:

  • Premium Group Medical Insurance for employees and up to five dependents
  • Personal accident insurance coverage
  • Life insurance coverage

• Professional Development:

  • Professional development reimbursement for learning and skill enhancement

  • Interest subsidy on loans (vehicle or personal loans)

  • Health Club Reimbursement Working Hours:

• Typically 40 hours per week, with standard business hours. Given the "Hybrid" work arrangement, flexibility may be expected to accommodate team collaboration and project needs.

📝 Enhancement Note: The salary estimation is based on general market data for senior management roles in the technology sector in Bengaluru, India. Actual compensation will depend on the candidate's specific experience, interview performance, and negotiation. The listed benefits are comprehensive and reflect standard offerings for established tech companies, with a strong emphasis on employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software (Progress provides software for developing, deploying, and managing AI-powered applications).

Company Size: Progress is a publicly traded company (Nasdaq: PRGS), implying a significant global presence and a structured corporate environment. Specific employee count from LinkedIn data indicates a substantial organization.

Founded: Founded in 1981, Progress has a long history in the software industry, suggesting stability, established processes, and a deep understanding of technology evolution.

Team Structure:

• UX Design Team: The role involves leading a team of UX Designers, likely organized by product area or feature set within the ShareFile product line.

• Cross-Functional Collaboration: The role explicitly requires close partnership with Product Management and Engineering leadership, indicating a matrixed structure where design is integrated into product development cycles.

• Reporting Structure: The Senior UX Design Manager likely reports to a Director or VP of Design, Product, or Engineering, with direct reports being the UX Designers.

Methodology:

• Customer-Centricity: The company emphasizes starting with people, not features, and a strong customer understanding is paramount.

• Outcome-Focused: There's a clear drive towards focusing on outcomes over outputs, meaning impact and measurable results are prioritized.

• Systems Thinking & Craft: Curiosity, systems thinking, and a dedication to design craft are valued.

• Evidence-Based Decisions: Research and evidence are used to guide decisions, promoting a data-informed approach.

• Clarity in Complexity: The team aims to bring clarity to complex digital experiences.

Company Website: https://www.progress.com/

📝 Enhancement Note: Progress's long history and public status suggest a mature organization with established processes, but also a need for adaptability in the fast-paced software industry. The company's stated values emphasize a user-centric, outcome-driven, and collaborative approach, which will be key for a UX Design Manager to align with. The "AI-powered applications" focus indicates a commitment to modern technology trends.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Management position within the Design function, specifically focused on UX and Product Design leadership. It requires a blend of deep design expertise, strategic thinking, and people management skills. The role is responsible for a significant product line (ShareFile) and has direct impact on product strategy and execution.

Reporting Structure: The Senior UX Design Manager will lead a team of UX Designers and will likely report to a higher-level executive within the Product or Design organization (e.g., Director of UX, VP of Product). This structure allows for strategic alignment and oversight.

Operations Impact: The UX Design Manager's impact extends beyond aesthetic design. By leading teams to create intuitive, efficient, and outcome-driven experiences, they directly influence customer satisfaction, product adoption, user retention, and ultimately, revenue for the ShareFile product line. Their role in shaping product strategy ensures that design considerations are integrated from the earliest stages, preventing costly rework and ensuring market fit.

Growth Opportunities:

• Leadership Advancement: Potential to move into Director-level roles overseeing broader design functions or multiple product lines.

• Strategic Influence: Opportunity to take on more strategic responsibilities, influencing company-wide design philosophy and product direction.

• Specialization: Deepen expertise in areas like design systems, AI-assisted design workflows, or platform design.

• Mentorship & Thought Leadership: Contribute to growing UX maturity across the organization and become a recognized leader in design practices.

• Cross-Functional Leadership: Potentially transition into broader product leadership roles by leveraging a strong understanding of product strategy and execution.

📝 Enhancement Note: This role represents a significant step up in leadership responsibility, moving from individual contribution or team lead to managing a team and influencing product strategy. The growth opportunities are focused on expanding leadership scope and strategic influence within the organization.

🌐 Work Environment

Office Type: The job is listed as "Hybrid" with a location in Bengaluru, India. This suggests a combination of remote work and in-office presence. The office environment is likely designed to foster collaboration, innovation, and team cohesion.

Office Location(s): Bengaluru, India. This major tech hub offers access to a large talent pool and a vibrant ecosystem of technology companies.

Workspace Context:

• Collaborative Spaces: The office will likely feature meeting rooms, brainstorming areas, and open-plan spaces to facilitate teamwork and cross-functional discussions.

• Tools & Technology: Access to modern design software (like Figma), collaboration tools, and potentially specialized hardware for prototyping and testing will be available.

• Team Interaction: The hybrid model will require intentional interaction with the team, both virtually and in person, to maintain strong working relationships and a cohesive team culture.

Work Schedule:

• The standard work week is likely 40 hours, aligned with typical business operations. The hybrid arrangement offers some flexibility, but the role’s leadership responsibilities will necessitate availability for key meetings, team syncs, and strategic discussions, potentially outside of strict hours depending on project needs and global team coordination.

📝 Enhancement Note: The "Hybrid" work arrangement is a key aspect, implying a need for self-discipline, effective remote communication, and strategic use of in-office time for collaboration and team building. Bengaluru's status as a tech hub suggests a dynamic and competitive work environment.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or hiring manager will review your application and resume, assessing alignment with the core requirements.

2. Hiring Manager Interview: A conversation with the hiring manager to delve deeper into your leadership experience, team management philosophy, strategic thinking, and fit with the company culture. This is where your portfolio will be first discussed.

3. Portfolio Review & Design Challenge: A dedicated session (or series of sessions) to walk through your portfolio. You'll be expected to present case studies highlighting your strategic impact, systems thinking, and leadership. A design challenge or a discussion around a hypothetical scenario might be presented to assess problem-solving, strategic thinking, and approach to complex UX problems.

4. Cross-Functional Interviews: Meetings with key stakeholders from Product Management and Engineering to assess collaboration, influence, and alignment with their teams.

5. Final Round/Executive Interview: Potentially a meeting with a senior executive (e.g., VP of Product or Design) to discuss overall vision, company alignment, and strategic contributions.

Portfolio Review Tips:

• Focus on Impact: Structure your case studies around the problem, your strategic approach, the solutions you led, and the measurable business and customer outcomes. Quantify results wherever possible.

• Showcase Leadership: Highlight how you led teams, mentored designers, and influenced product strategy. Discuss your role in shaping design processes and fostering a positive team culture.

• Demonstrate Systems Thinking: Include examples of designing for complex product ecosystems, illustrating your ability to maintain consistency and scalability.

• Tell a Story: Present your work compellingly, articulating your rationale, design decisions, and the impact of your leadership.

• Tailor to the Role: Emphasize experience relevant to B2B/SaaS, complex digital experiences, and driving outcomes.

Challenge Preparation:

• Understand the Product: Research Progress and the ShareFile product line thoroughly. Understand its target audience, value proposition, and competitive landscape.

• Think Strategically: Prepare to discuss how you would approach framing problems, defining strategy, and driving outcomes for a product like ShareFile.

• Showcase Process: Be ready to articulate your preferred design process, how you incorporate research and testing, and how you manage design operations.

• Leadership Scenarios: Prepare for questions about managing conflict, motivating teams, and influencing stakeholders in a hybrid environment.

📝 Enhancement Note: The emphasis on a "Portfolio demonstrating systems thinking and strategic impact" is paramount. Candidates should prepare to present detailed case studies that articulate not just their design skills, but their ability to lead teams, drive strategic product decisions, and achieve measurable business outcomes. The interview process will likely assess leadership, strategic thinking, and collaborative skills.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a tool experience, indicating its central role in the design workflow for wireframing, prototyping, and UI design.

• Prototyping Tools: While Figma is mentioned, other advanced prototyping tools may be used for specific needs.

• Design Systems Tools: If a design system is in place, tools for managing and contributing to it will be relevant.

Analytics & Reporting:

• Product Analytics Platforms: Tools like Google Analytics, Amplitude, Mixpanel, or similar platforms to track user behavior, product adoption, and feature usage.

• Usability Testing Platforms: Tools such as UserTesting.com, Lookback, or internal solutions for conducting remote and in-person usability studies.

• Data Visualization Tools: Potentially Tableau, Power BI, or internal dashboards for reporting on design impact and user metrics.

CRM & Automation:

• CRM Systems: While not directly a UX tool, understanding how CRM data (e.g., Salesforce) informs customer understanding and product strategy can be beneficial.

• Project Management Tools: Jira, Asana, Trello, or similar for managing design tasks, sprints, and team workflows.

📝 Enhancement Note: The explicit mention of Figma and AI-assisted workflows highlights the company's commitment to modern design tools and processes. A strong candidate will be proficient in these and understand how to leverage them to drive efficiency and innovation. Familiarity with product analytics and usability testing tools is crucial for demonstrating an outcome-driven approach.

👥 Team Culture & Values

Operations Values:

• People First: The company expressly states "Start with people, not features," indicating a deep commitment to understanding and prioritizing user needs.

• Outcome Orientation: A strong focus on "outcomes over outputs" means the team is driven by measurable results and impact, not just task completion.

• Curiosity & Systems Thinking: Valuing curiosity encourages exploration and learning, while systems thinking promotes a holistic approach to product design.

• Evidence-Based Decision Making: Relying on research and evidence ensures that design decisions are grounded in data and user insights, promoting objectivity.

• Clarity in Complexity: The team strives to simplify complex user experiences, making products more accessible and intuitive.

Collaboration Style:

• Cross-Functional Integration: The role requires close collaboration with Product and Engineering, suggesting a highly integrated, agile team structure where design is a core partner.

• Open Communication: The emphasis on curiosity and evidence implies an environment where ideas can be shared, debated, and refined through open dialogue.

• Mentorship & Growth: The leadership role is expected to foster growth, indicating a culture that supports learning and development among team members.

• Accountability & Ownership: Creating an environment of accountability suggests that team members are empowered and expected to take ownership of their work and its outcomes.

📝 Enhancement Note: The company's stated values provide a clear roadmap for the desired culture. Candidates should align their experience and communication style with these principles, demonstrating a commitment to user-centricity, data-driven decision-making, and collaborative problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Effectively managing competing priorities and expectations from Product Management, Engineering, and business stakeholders to deliver cohesive UX solutions.

• Driving UX Maturity: Continuing to elevate the role and impact of UX design within a large, established technology organization, ensuring design is a strategic partner from inception.

• Scaling Design Systems: Potentially leading the expansion or refinement of design systems across multiple product areas to ensure consistency and efficiency.

• Navigating Ambiguity: Leading design initiatives in areas where product direction may be evolving or requirements are not fully defined, requiring strong strategic thinking and problem-solving.

• Hybrid Team Management: Fostering strong team cohesion, collaboration, and productivity within a hybrid work model.

Learning & Development Opportunities:

• Strategic Leadership Development: Opportunities to hone strategic product thinking and influence higher-level business decisions.

• Design Systems Expertise: Deepen knowledge and experience in building and scaling sophisticated design systems.

• AI in Design: Explore and implement AI-assisted workflows and tools to enhance design productivity and innovation.

• Cross-Functional Acumen: Gain deeper insights into product management and engineering processes, further strengthening cross-functional partnerships.

• Mentorship Programs: Opportunities to mentor junior designers and contribute to the growth of the broader UX community within Progress.

📝 Enhancement Note: The challenges outlined are typical for senior leadership roles in established tech companies. Candidates should be prepared to discuss how they have successfully navigated similar situations, showcasing their problem-solving skills and strategic approach. The growth opportunities are substantial, offering pathways for career advancement and skill enhancement.

💡 Interview Preparation

Strategy Questions:

• "How would you approach framing the strategic direction for the ShareFile product line from a UX perspective, given its current market position and user base?" (Focus on problem definition, user needs, and business goals.)

• "Describe a time you had to influence senior stakeholders (Product, Engineering) to adopt a UX recommendation that was initially met with resistance. What was your approach, and what was the outcome?" (Focus on communication, evidence, and negotiation skills.)

• "Imagine we need to redesign a core workflow within ShareFile to improve efficiency by 20%. Walk us through your process, from identifying the problem to validating the solution." (Focus on problem-solving methodology, research, and metrics.) Company & Culture Questions:

• "Based on your understanding of Progress and our stated values, how would you ensure your team embodies 'customer-centricity' and 'outcomes over outputs' in their daily work?" (Focus on alignment with company culture and values.)

• "How do you foster a collaborative and high-performing design team in a hybrid work environment?" (Focus on team dynamics and management style.)

• "How do you measure the impact of UX design on business objectives, and how would you communicate this impact to leadership?" (Focus on ROI, KPIs, and reporting.) Portfolio Presentation Strategy:

• Structure: Organize your presentation around key case studies, clearly outlining the Problem, your Strategic Approach (as a leader), the Solution you facilitated, and the measurable Outcomes achieved.

• Quantify Impact: Use data and metrics to demonstrate the success of your design initiatives (e.g., percentage increase in conversion, reduction in support tickets, improvement in task completion time).

• Highlight Leadership: Emphasize your role in guiding teams, mentoring designers, and influencing product strategy, rather than just showcasing individual design work.

• Systems Thinking: Explicitly discuss how your designs fit into the broader product ecosystem and how you ensured scalability and consistency.

• Engage Your Audience: Be prepared to answer questions about your process, decisions, and leadership philosophy.

📝 Enhancement Note: Interview preparation should focus on articulating strategic thinking, leadership capabilities, and a data-driven, customer-centric approach, all supported by concrete examples from past experience, particularly within a portfolio context.

📌 Application Steps

To apply for this Senior UX Design Manager position:

• Submit your application through the provided application link on the Progress careers portal.

• Portfolio Customization: Tailor your resume and portfolio to highlight your experience in B2B/SaaS/enterprise products, people leadership, strategic product influence, and driving measurable outcomes. Ensure your portfolio prominently features case studies demonstrating systems thinking and leadership impact.

• Resume Optimization: Clearly articulate your 10+ years of design experience, specifically calling out your 5+ years in UX/Product Design management. Use keywords such as "UX Design Management," "Product Strategy," "Systems Thinking," "User-Centered Design," "Agile," and "Figma."

• Interview Preparation: Practice articulating your leadership philosophy, your approach to team development, and your strategies for driving design impact. Prepare to walk through 2-3 key portfolio case studies in detail, focusing on the strategic and operational aspects of your work.

• Company Research: Thoroughly research Progress, its products (especially ShareFile), its mission, and its stated values. Understand the competitive landscape for enterprise software and how UX plays a strategic role in customer acquisition and retention.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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