Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: myCareer - NSW Government

Location: Parramatta, Gosford, Maitland, Wollongong, Lithgow, NSW, Australia

Job Type: Full-Time, Temporary (up to 12 months)

Category: Product Design / UX/UI Design / Digital Services

Date Posted: August 27, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Lead the end-to-end design process for digital products, from discovery and framing through to delivery, ensuring user-centered solutions.

• Champion Human-Centered Design (HCD) and accessibility best practices across project delivery teams and stakeholders.

• Collaborate with cross-functional teams including developers, service designers, and subject matter experts to co-design intuitive digital services.

• Provide expert advice on UX/UI design, user research, and inclusive design principles to ensure high-quality, accessible digital experiences.

• Undertake UI/UX Business Analyst responsibilities, including requirement gathering, to support project needs.

📝 Enhancement Note: The role is positioned as a Senior Product Designer with a significant emphasis on leading design processes and providing expert guidance. The inclusion of UI/UX Business Analyst responsibilities suggests a need for strong analytical skills alongside design expertise, indicating a hybrid role that bridges design and requirements definition within a government digital services context.

📈 Primary Responsibilities

• Lead the full product design lifecycle, encompassing user research, journey mapping, wireframing, prototyping, user testing, and high-fidelity UI design.

• Develop viable and sustainable digital solutions that adhere to technical constraints, brand guidelines, and design system standards, aligning customer needs with business requirements.

• Conduct and champion user research, staying current with best practices in User Interaction (UI), accessibility guidelines (WCAG), and visual design.

• Provide expert, specialist advice to product teams, departments, and stakeholders on innovations and trends in Human-Centered Design (HCD), content strategy, accessibility, usability, and user research.

• Guide and advise local and partner development teams to ensure strict compliance with the department’s design system standards and guidelines.

• Collaborate closely with delivery leads, developers, service designers, and subject matter experts to co-design intuitive, customer-focused solutions that meet business and policy objectives.

• Act in a UI/UX Business Analyst capacity, assisting with requirement gathering as needed by project teams.

📝 Enhancement Note: Responsibilities highlight a blend of strategic design leadership and hands-on execution, with a strong focus on government service delivery and adherence to established standards. The dual role of Product Designer and UI/UX Business Analyst implies a need for detailed documentation and analytical interpretation of user needs.

🎓 Skills & Qualifications

Education: Tertiary qualifications in Design, Interaction Design, Information Technology, or a related discipline, or equivalent relevant experience.

Experience: Minimum of 5-10 years of experience in product design, with a demonstrated track record in digital product development.

Required Skills:

• Strong portfolio showcasing the design of intuitive and accessible web or mobile interfaces, preferably for complex or service-oriented environments.

• Proficiency in design and prototyping tools such as Figma, Adobe XD, or Sketch.

• Solid knowledge of Human-Centered Design (HCD) or Design Thinking methodologies.

• Demonstrated experience in journey mapping, wireframing, prototyping, and conducting user testing.

• Familiarity with Web Content Accessibility Guidelines (WCAG) and a strong understanding of inclusive design principles.

• Excellent communication and presentation skills, with the ability to articulate design decisions to both technical and non-technical audiences.

• Experience working within Agile or iterative delivery environments.

• Ability to perform UI/UX Business Analyst duties, including requirement gathering. Preferred Skills:

• Experience with collaborative platforms like Miro or Confluence for team ideation and documentation.

• Understanding of government digital service delivery frameworks and compliance requirements.

• Experience in providing guidance and mentorship to junior designers or project teams.

📝 Enhancement Note: The emphasis on a strong portfolio and specific tool proficiencies (Figma, Adobe XD, Sketch) is critical. The requirement for WCAG familiarity and inclusive design principles points to a public sector context where accessibility is paramount. The dual role expectation necessitates a candidate comfortable with both creative design and analytical requirement definition.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end design process for at least 2-3 complex digital products or services, demonstrating user research, ideation, wireframing, prototyping, and final UI design.

• Include case studies highlighting how user needs were identified and addressed, with clear articulation of design decisions and their impact.

• Demonstrate experience with accessibility standards (WCAG) and inclusive design principles integrated into the design solutions.

• Provide examples of collaboration with development teams and how technical constraints were managed.

• Showcase proficiency in using design tools like Figma, Adobe XD, or Sketch, with clear examples of prototypes or high-fidelity designs. Process Documentation:

• Evidence of creating user journey maps, service blueprints, or process flows to visualize user experiences and service interactions.

• Examples of user testing reports and how feedback was incorporated to iterate on designs.

• Documentation of adherence to design system guidelines and how contributions were made to or utilized from a design system.

• If applicable, examples of requirement gathering documentation (e.g., user stories, functional specifications) from a UI/UX perspective.

📝 Enhancement Note: A comprehensive portfolio is essential, not just for showcasing design output but also for demonstrating the entire design process and the candidate's ability to integrate user needs, business requirements, and technical/accessibility constraints. The expectation to cover UI/UX Business Analyst duties means portfolio examples that touch on requirement gathering or user story mapping would be highly advantageous.

💵 Compensation & Benefits

Salary Range: AUD $129,464 - $142,665 per annum, plus superannuation. (Note: An additional note in the description mentions a base salary starting at $133,348 for Grade 9/10, which aligns with the provided range.)

Benefits:

• Flexible office location across Revenue NSW offices (Parramatta, Gosford, Maitland, Wollongong, Lithgow).

• Hybrid working arrangements offering a balance between office and remote work.

• Compressed working hours options.

• Generous leave conditions, including Accrued Days Off (ADO) in addition to annual leave.

• Ongoing access to industry-approved self-learning tools for professional development.

• Opportunities for career agility and working on diverse government programs.

• Meaningful work contributing to public services across NSW.

• Corporate wellbeing programs, including access to the Fitness Passport.

Working Hours: Full-time, with potential for compressed hours arrangements. Standard working hours are assumed to be approximately 40 hours per week, with flexibility offered.

📝 Enhancement Note: The salary range provided is specific to the Grade 9/10 classification. The benefits package is comprehensive, emphasizing work-life balance and professional development, which is typical for government roles in Australia. The hybrid work arrangement and flexible location are key selling points.

🎯 Team & Company Context

🏢 Company Culture

Industry: Government & Public Sector, Digital Services, Revenue Management.

Company Size: Part of the Department of Customer Service, which is a large government department. Revenue NSW specifically focuses on revenue management and digital services for NSW.

Founded: Revenue NSW is the state's principal revenue management agency. The Department of Customer Service was formed through machinery of government changes, with a focus on modernizing government services.

Team Structure:

• The role is part of the "Revenue Digital" team, which provides contemporary digital services for NSW Government customers and staff.

• Works within a collaborative project delivery team, implying close interaction with delivery leads, developers, service designers, and subject matter experts.

• Likely reports into a Design Lead or Digital Delivery Manager within Revenue Digital. Methodology:

• Employs Human-Centered Design (HCD) and Design Thinking methodologies.

• Operates within Agile or iterative delivery environments.

• Focuses on user-centered solutions that meet customer needs and deliver public value.

• Utilizes a design system for consistency and accessibility.

Company Website: https://www.customerservice.nsw.gov.au/ (Department of Customer Service), https://www.revenue.nsw.gov.au/ (Revenue NSW)

📝 Enhancement Note: The culture is geared towards public service, digital transformation, and customer focus. The emphasis on HCD and Agile methodologies indicates a modern approach to digital service delivery within a government framework. The "Revenue Digital" team specifically aims to simplify processes and improve access to services through user-centric digital solutions.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a mid-to-senior level position requiring independent work, leadership in design processes, and the ability to mentor others. The inclusion of UI/UX Business Analyst responsibilities elevates it further, requiring a broader skillset.

Reporting Structure: The role will likely report to a Design Lead or Head of Design within Revenue Digital, and will collaborate closely with Delivery Leads, Product Managers, and development teams.

Operations Impact: As a Senior Product Designer, the individual will have a significant impact on the usability, accessibility, and overall effectiveness of digital services that affect millions of NSW residents and businesses. Contributions directly influence customer satisfaction, operational efficiency, and the successful administration of government revenue and grants.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX/UI, accessibility, or user research within the government sector.

• Leadership: Progress to a Lead Product Designer or Design Manager role, overseeing design teams and strategy.

• Cross-functional Development: Enhance skills in business analysis, product management, or service design through exposure in this hybrid role.

• Mentorship: Opportunity to mentor junior designers and contribute to the growth of the design community within Revenue NSW and the Department of Customer Service.

• Strategic Influence: Contribute to the strategic direction of digital service design and policy implementation across NSW Government.

📝 Enhancement Note: This role offers a unique blend of design leadership and analytical responsibilities, providing a strong foundation for career advancement within government digital services. The opportunity to impact public services at scale and the potential for cross-functional skill development are significant growth drivers.

🌐 Work Environment

Office Type: The role offers flexibility across multiple NSW Government offices (Parramatta, Gosford, Maitland, Wollongong, Lithgow) with a hybrid working model. This suggests modern office spaces designed for collaboration, with options for remote work.

Office Location(s):

• Parramatta: A major business hub in Western Sydney.

• Gosford: A regional centre on the Central Coast.

• Maitland: A regional city in the Hunter Region.

• Wollongong: A major coastal city south of Sydney.

• Lithgow: A regional town in the Blue Mountains region. Workspace Context:

• Hybrid work environment, allowing for a mix of office-based collaboration and remote work.

• Office spaces are likely equipped with standard office technology and potentially dedicated design collaboration areas.

• The role requires collaboration with distributed teams, necessitating strong digital communication and collaboration tools.

• Emphasis on accessibility and inclusive design principles will be reflected in the workspace and digital tools.

Work Schedule: Full-time, with opportunities for compressed hours. The hybrid model implies flexibility in daily scheduling, balanced with the need for team collaboration and meeting attendance.

📝 Enhancement Note: The distributed office locations and hybrid model cater to a modern workforce seeking flexibility. The government context implies a structured but supportive work environment that values work-life balance and employee wellbeing.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and cover letter, focusing on alignment with key responsibilities and qualifications.

• Portfolio Review: A crucial stage where candidates will present their portfolio, demonstrating their design process, problem-solving skills, and impact. Expect to discuss specific case studies and design decisions.

• Technical/Skills Assessment: This might involve a design exercise or a more in-depth discussion about HCD, accessibility, and tool proficiency. Given the BA component, expect questions on requirement gathering and problem definition.

• Behavioural & Cultural Fit Interview: Assessing alignment with NSW Government values, collaboration style, and ability to work in a team and government environment. Questions will likely focus on handling ambiguity, stakeholder management, and ethical considerations.

• Final Interview: Potentially with a senior leader to discuss strategic fit and long-term potential.

Portfolio Review Tips:

• Structure Your Narrative: Clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), your specific contributions, the challenges faced, and the outcomes/impact of your design.

• Highlight Process Over Polish: While polished visuals are good, emphasize your thought process, decision-making rationale, and how you leveraged user feedback and data.

• Showcase HCD & Accessibility: Explicitly demonstrate how you applied Human-Centered Design principles and considered accessibility (WCAG) throughout your projects.

• Quantify Impact: Wherever possible, use metrics (e.g., conversion rate improvements, reduction in support tickets, user satisfaction scores) to demonstrate the value of your designs.

• Prepare for the BA Aspect: Be ready to discuss how you've translated user needs into actionable requirements or user stories, and how you've collaborated with business stakeholders.

Challenge Preparation:

• Design Exercise: Be prepared for a take-home or in-person design challenge. Focus on understanding the brief thoroughly, defining the scope, articulating your assumptions, and presenting a clear, user-centered solution.

• Case Study Presentation: Practice presenting a portfolio case study within a set time limit, ensuring clarity, conciseness, and engaging storytelling.

• Stakeholder Management: Prepare examples of how you've managed conflicting stakeholder opinions, advocated for user needs, and communicated complex design concepts to diverse audiences.

• Capability Framework: Review the NSW Public Service Capability Framework (if provided or easily searchable) to understand the expected competencies and prepare examples aligned with them. The link provided in the job description to the "Capability Application Tool" is a valuable resource.

📝 Enhancement Note: The interview process is multi-faceted, with a strong emphasis on portfolio demonstration and practical application of design principles. The inclusion of UI/UX Business Analyst duties means candidates should be prepared to discuss requirement gathering and analytical aspects of their work. Utilizing the provided "Capability Application Tool" is highly recommended.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly preferred), Adobe XD, Sketch. Candidates should demonstrate proficiency in at least one of these.

• Collaboration & Documentation: Miro, Confluence. These tools are expected for ideation, workshop facilitation, and documentation within collaborative project teams.

Analytics & Reporting:

• While not explicitly listed as primary tools for the designer, familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) and dashboarding tools (e.g., Tableau, Power BI) would be beneficial for understanding user behaviour and measuring design impact. CRM & Automation:

• Not directly applicable to the core design responsibilities, but understanding how user data flows from CRM systems into digital products could be advantageous.

📝 Enhancement Note: Proficiency in Figma is a strong preference. The tools listed are standard in modern digital design and collaboration environments, particularly within Agile teams. The emphasis on Miro and Confluence points to a highly collaborative and documented workflow.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Designing services that meet the needs of NSW residents and businesses.

• Public Value: Ensuring digital solutions deliver tangible benefits and improve public services.

• Collaboration: Working effectively with diverse teams across government departments.

• Integrity & Transparency: Upholding public service values in all design and decision-making processes.

• Innovation: Embracing new technologies and methodologies to improve service delivery.

• Accessibility & Inclusion: Committing to designing for all users, regardless of ability or background.

Collaboration Style:

• Highly collaborative, working closely with delivery leads, developers, service designers, product owners, and subject matter experts.

• Expect iterative feedback loops and co-design sessions.

• Emphasis on open communication and knowledge sharing through tools like Miro and Confluence.

• A culture that encourages asking questions and seeking clarification to ensure alignment and quality.

📝 Enhancement Note: The team culture is aligned with public service values, prioritizing user needs, efficiency, and collaboration. The emphasis on HCD and accessibility underscores a commitment to inclusive and impactful digital solutions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Policy/Technical Constraints: Navigating complex government policies and technical limitations while ensuring a user-friendly experience.

• Cross-Agency Collaboration: Working effectively with various stakeholders across different government departments, each with potentially different priorities.

• Maintaining Design Consistency: Ensuring adherence to the NSW Government design system and brand guidelines across a range of digital products.

• Large-Scale Impact: Designing solutions that must serve a diverse population of millions of users across NSW, requiring robust and scalable design approaches.

• Hybrid Role Demands: Successfully managing the dual responsibilities of Senior Product Designer and UI/UX Business Analyst.

Learning & Development Opportunities:

• Specialized Training: Access to industry-approved self-learning tools and potential for formal training in advanced UX/UI, accessibility, or design leadership.

• Cross-Functional Skill Development: Gaining practical experience in business analysis and requirements gathering, broadening professional capabilities.

• Mentorship: Opportunities to be mentored by senior design leaders and to mentor junior team members.

• Exposure to Government Digital Transformation: Contributing to significant public service initiatives and understanding the complexities of government digital service delivery.

• Networking: Building a professional network within the NSW Government digital ecosystem.

📝 Enhancement Note: The role presents challenges inherent in large-scale government projects, particularly around stakeholder management and balancing diverse needs. However, these challenges are coupled with significant opportunities for professional growth and impact.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you designed from concept to launch. What was your process, what challenges did you face, and what was the outcome?" (Focus on HCD, your specific role, and metrics.)

• "How do you ensure your designs are accessible and meet WCAG standards? Can you provide an example?" (Highlight specific techniques and tools.)

• "Walk me through your experience with requirement gathering as a UI/UX Business Analyst. How do you translate business needs into user stories or functional specifications?" (Be ready to discuss your process and collaboration with stakeholders.)

• "Describe a time you had to advocate for a user-centered design decision against stakeholder resistance or technical constraints. How did you approach it?" (Demonstrate your communication and negotiation skills.)

• "How do you stay updated with the latest trends in UX/UI design, accessibility, and design tools?" (Show your commitment to continuous learning.) Company & Culture Questions:

• "What interests you about working for NSW Government and Revenue NSW specifically?" (Research their mission and recent digital initiatives.)

• "How do you approach collaboration within a multidisciplinary Agile team?" (Highlight your teamwork and communication style.)

• "What are your thoughts on the importance of a design system in a large organization?" (Discuss its benefits for consistency, efficiency, and scalability.)

• "How would you contribute to a diverse and inclusive workplace?" (Align with NSW Government's stated values.) Portfolio Presentation Strategy:

• Start with the "Why": Clearly state the problem you were trying to solve and the objectives of the project.

• Define Your Role: Be explicit about your specific contributions, especially given the Senior and hybrid nature of this role.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, user flows) effectively. Explain your design decisions and the reasoning behind them.

• Demonstrate Process: Walk through your research, ideation, testing, and iteration phases. Show how user feedback informed your design.

• Highlight Impact: Quantify the success of your projects with data and metrics where possible.

• Address the BA Component: Be prepared to discuss how you've translated user needs into requirements or how you've worked with business analysts.

📝 Enhancement Note: Thorough preparation for the portfolio review is critical, as it will be a central part of the assessment. Candidates should be ready to articulate their design process, demonstrate their understanding of HCD and accessibility, and also speak to their business analysis capabilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the NSW Connect portal.

• Craft a targeted CV (max 5 pages) and cover letter (max 1 page), specifically highlighting your experience in user-centered design, HCD, accessibility (WCAG), and proficiency with tools like Figma. Explicitly address your experience in UI/UX Business Analysis and requirement gathering.

• Curate your portfolio to showcase 2-3 strong case studies that demonstrate your end-to-end design process, including user research, wireframing, prototyping, testing, and final UI design. Ensure these examples highlight your ability to integrate accessibility standards and manage technical constraints. Prepare to walk through these case studies during the interview.

• Research NSW Government's digital initiatives and Revenue NSW's mission to understand the context of the role and how your skills can contribute to public value. Familiarize yourself with the NSW Public Service Capability Framework and utilize the provided "Capability Application Tool" for practice questions.

• Prepare for a comprehensive interview process that will likely include a portfolio review, technical assessment, and behavioural questions focusing on collaboration, problem-solving, and government values. Practice articulating your design decisions and the impact of your work.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.