Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Courier Health

Location: New York, New York, United States

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: April 15, 2026

Experience Level: Senior (7+ Years)

Remote Status: On-site

🚀 Role Summary

• Lead end-to-end product design for Courier Health's core patient services, field access solutions, and underlying platform infrastructure, ensuring a cohesive and intuitive user experience from discovery through delivery.

• Drive the creation and scaling of a comprehensive design system, encompassing component libraries, token architecture, interaction patterns, and robust documentation to foster consistency and accelerate engineering velocity.

• Design sophisticated, data-rich experiences that simplify the management of complex patient journeys for non-technical biopharma users, making critical information accessible and actionable.

• Establish and mature the design practice within the organization, defining critique cadences, research playbooks, design-to-development handoff standards, and documentation norms to support scalable growth.

• Act as a strategic partner to Product Management and Engineering, co-owning product outcomes and actively participating in roadmap planning, sprint ceremonies, and cross-functional prioritization discussions.

📝 Enhancement Note: This role is positioned as a Senior Product Designer, indicating a need for significant autonomy and leadership in shaping the design practice and product vision. The emphasis on building a design system from scratch and establishing design processes suggests a hands-on, foundational role within a growing organization. The focus on B2B SaaS within the healthcare/life sciences sector implies a need for understanding complex workflows, regulatory considerations, and user needs in a highly specialized industry.

📈 Primary Responsibilities

• Own the complete product design lifecycle, including user research, ideation, wireframing, prototyping, high-fidelity visual design, and detailed design specifications for Courier Health's patient engagement platform.

• Develop and maintain a scalable design system, including defining token architecture, component states, interaction patterns, and comprehensive documentation to ensure consistency and efficiency across all product touchpoints.

• Design intuitive and effective data visualizations, dashboards, and complex information architectures to present critical patient journey data in an accessible and actionable manner for biopharma clients.

• Conduct user research through discovery interviews, usability studies, and rapid prototype testing, synthesizing findings to inform design decisions and validate solutions with customers and internal stakeholders.

• Champion best practices in design critique, research methodologies, and design-to-development handoffs to elevate the overall quality and efficiency of the design process.

• Collaborate closely with Product Managers and Engineers throughout the product development lifecycle, contributing to strategic roadmap planning, feature prioritization, and sprint execution.

• Elevate the user experience of enterprise healthcare software, differentiating Courier Health from traditional CRM tools by creating a delightful and highly usable product for biopharma teams.

📝 Enhancement Note: The responsibilities highlight a blend of strategic and tactical design execution. The emphasis on "building and scaling a design system from the ground up" and "establishing the design practice" indicates that the candidate will be instrumental in defining how design operates at Courier Health, not just executing existing processes. This requires a proactive, foundational approach to design operations.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: 7+ years of dedicated product design experience, with a proven track record of successfully delivering complex B2B SaaS products from conception to launch. Experience in enterprise software, healthcare, or CRM domains is highly advantageous.

Required Skills:

• Demonstrated expertise in end-to-end product design, encompassing user research, information architecture, wireframing, prototyping, and visual design for complex B2B SaaS applications.

• Proven experience in building, governing, and scaling design systems within a production environment, including a deep understanding of component libraries, token architecture, and system maintenance.

• Fluency in designing data-rich experiences, including dashboards, charts, and complex interfaces, with a strong ability to manage information hierarchy and ensure accessibility.

• Exceptional craft in interaction and visual design, with meticulous attention to detail in typography, spacing, motion, and micro-interactions.

• Proficiency in conducting user research, including lightweight usability tests, qualitative feedback synthesis, and making informed design decisions with incomplete data.

• Strong cross-functional collaboration skills, with a history of partnering effectively with Product Managers and Engineers as peers to deliver user-centered outcomes.

• Excellent communication and storytelling abilities, capable of presenting work to executive stakeholders, defending design decisions with evidence, and articulating design rationale clearly.

Preferred Skills:

• Experience designing for regulated industries such as healthcare, life sciences, or fintech, understanding the impact of compliance and data sensitivity on design.

• Familiarity with patient engagement platforms, CRM systems, or specific health tech workflows.

• Experience with AI-powered product features, including agentic workflows, predictive models, or intelligent automation interfaces.

• Background in establishing and scaling design practices within growth-stage companies.

📝 Enhancement Note: The requirement for "design systems builder" and "Figma expert" are critical keywords for ATS screening. The emphasis on B2B SaaS and enterprise experience points towards a need for understanding complex user flows and business logic, common in operations-adjacent software. The "7+ years" experience level places this firmly in a senior/lead capacity.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end ownership of complex B2B SaaS products, highlighting your role and contributions.

• Specific case studies demonstrating your experience in building or significantly scaling a design system in a production environment, detailing component structure, token architecture, and governance.

• Examples of designing data-rich experiences, including dashboards, charts, and complex information hierarchies, with an explanation of your approach to clarity and actionability.

• Demonstrations of user research and validation processes, including examples of lightweight usability tests, synthesized feedback, and how research informed your design decisions.

Process Documentation:

• Case studies that articulate your process for establishing design practices, including critique cadences, research playbooks, and design-to-development handoff standards.

• Examples of how you've partnered with Product Management and Engineering, showcasing collaborative workflows and co-ownership of outcomes.

• Documentation of your approach to designing for regulated industries or complex workflows, demonstrating an understanding of compliance and user needs.

📝 Enhancement Note: For a Senior Product Designer role, especially one focused on building a design system and establishing practices, the portfolio is paramount. It needs to go beyond visual output and demonstrate a deep understanding of design operations, process, and strategic thinking. Highlighting experience with B2B SaaS and regulated industries will be key.

💵 Compensation & Benefits

Salary Range: $150,000 - $190,000 annually. This range is competitive for a Senior Product Designer role in New York City, reflecting the experience level, specialized industry focus (healthcare/life sciences B2B SaaS), and the significant responsibilities associated with building design systems and establishing design practices.

Benefits:

• Comprehensive health benefits: 100% paid medical, dental, and vision insurance for employees.

• Retirement savings: 401(k) plan with a generous employer-funded match.

• Work-life balance: Unlimited vacation policy, encouraging employees to take time off as needed.

• Commuter support: Commuter benefits program to assist with transportation costs.

• Family support: Paid parental leave for new parents.

• Daily perks: Catered lunch provided on Fridays.

• Wellness initiatives: Wellness stipend to support employee well-being.

• Recognition: "Great Place to Work" certified environment.

• Equity: Stock options or equity grants are typically part of compensation for senior roles in growth-stage companies.

Working Hours: The role is based on a standard 40-hour work week, typical for full-time positions. However, given the growth-stage environment and the on-site requirement in New York, flexibility may be expected based on project needs and team collaboration, particularly during critical development phases or for urgent user research sessions.

📝 Enhancement Note: The salary range is provided. The benefits package is comprehensive, with a strong emphasis on employee well-being and work-life balance, which are attractive differentiators for senior talent. The "Great Place to Work" certification is a positive indicator of company culture. The "On-site" work arrangement in New York City implies the salary range is benchmarked against high cost-of-living urban areas.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Life Sciences Software. Courier Health operates within the rapidly evolving health tech sector, specifically focusing on patient engagement solutions for biopharma companies. This industry is characterized by stringent regulatory requirements, a need for high data security and privacy, and a mission-driven approach to improving patient outcomes.

Company Size: The description implies a growth-stage company. While not explicitly stated, the emphasis on "building from the ground up," "scaling a design system," and "establishing the design practice" suggests a company that has likely moved beyond the very early startup phase (perhaps 50-200 employees) and is now focusing on scaling its product and operations.

Founded: The founding date is not provided, but the company's mission to "reinvent how people living with chronic and rare diseases are supported" and its focus on building "the future of patient engagement" indicates a relatively modern, forward-thinking organization.

Team Structure:

• The design team is likely small initially, with this Senior Product Designer potentially being the first or one of the few dedicated designers.

• This role will operate closely with Product Management and Engineering, implying a highly collaborative, cross-functional structure.

Methodology:

• Data-driven design is a core methodology, emphasizing the need to design "data-rich experiences" and utilize user research to inform decisions.

• Agile methodologies are implied through participation in "sprint ceremonies" and "roadmap planning," suggesting iterative development cycles.

• The emphasis on establishing "design-to-dev handoff standards" points to a structured approach to bridging the gap between design and engineering execution.

Company Website: courierhealth.com

📝 Enhancement Note: The context of a growth-stage health tech company is crucial. It suggests a dynamic environment where processes are still being defined, offering significant opportunities for impact but also requiring adaptability and comfort with ambiguity. Understanding the specific needs of biopharma clients and the regulatory landscape of healthcare is key to success in this role.

📈 Career & Growth Analysis

Operations Career Level: This role is designated as "Senior Product Designer," indicating a highly experienced individual contributor with the potential for leadership. The responsibilities include not only executing design but also establishing design practices and systems, which are foundational elements of a mature design organization.

Reporting Structure: The Senior Product Designer will likely report to a Head of Product, VP of Product, or potentially a founding team member who oversees product development. They will function as a peer to Product Managers and Engineering Leads, fostering a collaborative, integrated product development team.

Operations Impact: The Senior Product Designer will have a direct and significant impact on the company's success by:

• Shaping the user experience of a critical B2B SaaS platform used by life sciences companies to support patients.

• Building a scalable design system that improves product consistency, engineering efficiency, and time-to-market for new features.

• Establishing robust design processes that enable the organization to scale its product development capabilities effectively.

Growth Opportunities:

• Design Leadership: Opportunity to grow into a Design Lead or Manager role as the company scales and the design team expands, potentially building and mentoring a team of designers.

• Strategic Influence: Deep involvement in product strategy and roadmap planning, influencing the future direction of the company's offerings.

• Domain Expertise: Development of deep expertise in the complex and impactful healthcare/life sciences patient engagement domain.

• System Building: The experience of building a design system and establishing design practices from the ground up is a powerful resume builder for future senior and leadership roles.

📝 Enhancement Note: The "Senior" title, coupled with responsibilities like "establishing the design practice," suggests this role could be a stepping stone to a design leadership position within Courier Health, especially if the company continues its growth trajectory. The opportunity to build foundational design infrastructure is a significant growth driver.

🌐 Work Environment

Office Type: The role is specified as "On-site" in New York, New York. This implies a traditional office environment where in-person collaboration, spontaneous ideation, and team cohesion are prioritized. The company likely values face-to-face interaction for its design and product development processes.

Office Location(s): New York, New York, United States. This location offers access to a large talent pool and a vibrant tech ecosystem, but also signifies a high cost of living, which is reflected in the salary range.

Workspace Context:

• Collaborative Environment: Expect a workspace designed to foster collaboration among product, design, and engineering teams. This might include shared workspaces, meeting rooms, and areas for brainstorming.

• Tools & Technology: Access to industry-standard design tools (especially Figma) and potentially other prototyping or research software. The company likely invests in the necessary technology to support its product development efforts.

• Team Interaction: Frequent opportunities for interaction with colleagues across different departments, including Product Managers, Engineers, Client Services, and potentially leadership. This fosters a holistic understanding of the business and user needs.

Work Schedule: A standard 40-hour work week is typical, with the expectation of being present in the New York office. While core hours likely exist for team collaboration, the growth-stage environment may necessitate flexibility to meet project deadlines or address urgent client needs. The company's "Unlimited Vacation" policy suggests a culture that balances demanding work with the importance of rest and personal time.

📝 Enhancement Note: The "On-site" requirement in New York City is a key detail. It means candidates should be prepared for a daily commute and active participation in an office-based team. This environment is often conducive to rapid iteration and strong team bonds, which are beneficial for the "building from the ground up" nature of this role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your resume and portfolio to assess alignment with the core requirements.

• Portfolio Review & Design Discussion: Expect a deep dive into your portfolio, focusing on case studies that demonstrate end-to-end product design, design system experience, data visualization, and collaboration. You'll be asked to articulate your design process, rationale, and impact.

• Design Challenge/Exercise: A practical exercise may be given, potentially involving a take-home assignment or an in-person/virtual whiteboard session focused on solving a specific design problem relevant to Courier Health's domain. This will assess your problem-solving skills, design thinking, and ability to articulate solutions.

• Cross-Functional Interviews: Interviews with Product Management and Engineering leads to evaluate your collaboration style, ability to partner effectively, and understanding of technical constraints and product strategy.

• Executive/Leadership Interview: A final interview with a senior leader (e.g., Head of Product, CEO) to assess cultural fit, strategic thinking, and alignment with the company's mission and vision.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 strong case studies that best represent your experience in B2B SaaS, design systems, data visualization, and end-to-end ownership. Prioritize projects that align with Courier Health's mission and industry.

• Tell a Story: For each case study, clearly outline the problem, your role, the process you followed, the challenges encountered, your design decisions and rationale, and the measurable outcomes or impact. Use visuals effectively.

• Highlight Design System Expertise: Dedicate specific sections or case studies to your experience building, scaling, or contributing to design systems. Detail your understanding of components, tokens, and governance.

• Showcase Data Design: Include examples where you've designed complex data interfaces, dashboards, or visualizations. Explain your approach to information hierarchy, clarity, and user actionability.

• Demonstrate Collaboration: Articulate how you partnered with PMs and Engineers. Provide examples of constructive feedback exchanges and how you integrated technical constraints into your designs.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction, engineering efficiency gains).

Challenge Preparation:

• Understand the Domain: Research Courier Health's mission, target users (biopharma professionals), and the challenges of patient engagement in chronic/rare disease management.

• Practice Design Thinking: Be ready to articulate your approach to problem-solving, user research, ideation, prototyping, and iteration.

• Systematic Approach: For any problem, demonstrate a structured methodology. Think about user flows, information architecture, key user needs, and potential edge cases.

• Figma Proficiency: Be prepared to demonstrate your Figma skills, whether through a take-home exercise or live whiteboarding.

📝 Enhancement Note: The interview process is designed to rigorously assess not just design skills but also strategic thinking, collaboration, and the ability to build foundational design infrastructure. The portfolio review is critical, and candidates should prepare to discuss their process and impact in detail, particularly regarding design systems and data-rich interfaces.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Expert proficiency is a mandatory requirement. This will be the primary tool for interface design, prototyping, and design system management.

• Prototyping Tools: While Figma offers robust prototyping capabilities, experience with tools like Principle, After Effects, or Framer may be beneficial for more advanced animations or interactive prototypes.

• User Research Tools: Proficiency with tools for conducting usability testing, user interviews, and synthesizing qualitative data (e.g., UserTesting.com, Lookback, Dovetail, Miro for synthesis).

Analytics & Reporting:

• Data Visualization Tools: Familiarity with how data is presented and analyzed within B2B SaaS platforms. While not a primary design tool, understanding how users interact with data dashboards is crucial. Experience with tools that users might export data to (e.g., Excel, Tableau) could be a plus.

• Product Analytics Platforms: Understanding how tools like Mixpanel, Amplitude, or Pendo are used to track user behavior and inform design decisions would be advantageous.

CRM & Automation:

• CRM Platforms: Experience designing within or for CRM systems (Salesforce, HubSpot, etc.) is a strong plus, given the enterprise B2B SaaS context and the mention of "legacy CRM tools" as competitors.

• Workflow Automation: Understanding of how users set up and manage workflows within enterprise software. This is directly relevant to designing "workflow" features within Courier Health's platform.

📝 Enhancement Note: Figma is unequivocally the core tool. The emphasis on B2B SaaS and enterprise workflows suggests that an understanding of how users manage complex processes and data within these systems is essential, even if the designer isn't directly using CRM or automation tools themselves.

👥 Team Culture & Values

Operations Values:

• Patient-Centricity: A deep commitment to improving the lives of patients with chronic and rare diseases, which should drive design decisions and prioritization.

• Data-Driven Decision Making: Reliance on user research, analytics, and performance metrics to inform design choices and measure impact.

• Collaboration & Partnership: A strong emphasis on working as a true peer with Product Management and Engineering, fostering open communication and shared ownership.

• Innovation & Excellence: A drive to build "the future of patient engagement" and "raise the bar" on enterprise healthcare software, pushing for high-quality, differentiated solutions.

• Ownership & Accountability: Taking responsibility for the end-to-end design process and product outcomes, particularly in a growth-stage environment.

Collaboration Style:

• Integrated Product Teams: Designers, Product Managers, and Engineers work closely together, participating in shared ceremonies and co-owning product development.

• Feedback-Rich Environment: Regular design critiques and cross-functional reviews are expected to foster continuous improvement and shared understanding.

• Proactive Communication: Open and transparent communication is vital, especially when establishing new processes or tackling ambiguous problems.

• Customer-Focused: A culture that values direct interaction with customers to ensure the product meets real-world needs, with designers actively participating in these engagements.

📝 Enhancement Note: The values and collaboration style reflect a typical growth-stage tech company culture, with a strong emphasis on mission, data, and cross-functional teamwork. For a Senior Designer, demonstrating alignment with these values, particularly around collaboration and ownership, will be as important as technical skills.

⚡ Challenges & Growth Opportunities

Challenges:

• Establishing Design Foundations: Being the first or one of the first designers means building processes, systems, and culture from the ground up, which can be demanding but rewarding.

• Balancing System Building with Feature Delivery: Juggling the critical task of building a scalable design system while simultaneously delivering new product features to meet business objectives.

• Designing for Complex Workflows & Data: Creating intuitive interfaces for biopharma professionals who manage intricate patient journeys and large datasets requires deep understanding and careful design.

• Navigating Ambiguity: Growth-stage environments often involve evolving priorities and less defined structures, requiring adaptability and comfort with uncertainty.

• Cross-Functional Alignment: Ensuring consistent understanding and buy-in for design decisions across Product, Engineering, and potentially Sales/Client Services.

Learning & Development Opportunities:

• Design Leadership Track: The opportunity to evolve into a leadership role as the company scales and the design function matures.

• Deep Domain Expertise: Gaining in-depth knowledge of the healthcare and life sciences industries, patient engagement strategies, and regulatory considerations.

• Advanced System Design: Expanding expertise in creating and maintaining robust, scalable design systems for complex enterprise applications.

• Strategic Product Input: Directly influencing the product roadmap and business strategy through design leadership.

• Mentorship: Potential to mentor junior designers as the team grows, and to be mentored by experienced product and engineering leaders.

📝 Enhancement Note: The challenges are inherent to a senior role in a scaling company. The growth opportunities are significant, especially for someone looking to make a substantial impact and potentially grow into a leadership position within a mission-driven industry.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience building a design system from scratch. What were the key components, challenges, and governance strategies you implemented?" (Focus on your process, decision-making, and system thinking.)

• "Walk us through a complex B2B SaaS product you designed. What was the problem, your approach, and the measurable impact?" (Highlight end-to-end ownership, user-centricity, and data-driven outcomes.)

• "How do you approach designing data-rich dashboards and complex information hierarchies for non-technical users?" (Explain your methods for ensuring clarity, actionability, and progressive disclosure.)

Company & Culture Questions:

• "What excites you about Courier Health's mission to improve patient support for chronic and rare diseases?" (Connect your personal values or professional interests to the company's mission.)

• "How would you establish the design practice here, given you might be the first dedicated designer or part of a small team?" (Outline your proposed approach to critiques, research, and collaboration.)

• "How do you see yourself partnering with Product Management and Engineering to co-own outcomes?" (Emphasize your collaborative approach and understanding of integrated product teams.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly articulate the "Why" (problem), "What" (your solution), and "How" (your process and rationale).

• Emphasize Design System Contribution: Dedicate a portion of your presentation to detailing your experience with design systems, showcasing components, tokens, and implementation strategies.

• Showcase Data Design: Use visuals to highlight your approach to designing effective data visualizations and complex information displays. Explain your design choices.

• Quantify Impact: Be ready to discuss metrics and outcomes. If exact numbers aren't available, discuss the intended impact and how you would measure it.

• Articulate Collaboration: Explain how you worked with PMs and Engineers, using specific examples of communication, feedback, and problem-solving.

• Prepare for Questions: Anticipate questions about your design decisions, trade-offs, and how you handle feedback and challenges.

📝 Enhancement Note: The interview preparation emphasizes demonstrating strategic thinking, process establishment capabilities, and a deep understanding of B2B SaaS and healthcare contexts, in addition to core design skills. The portfolio is the central artifact, and candidates must be prepared to discuss it in depth.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided Greenhouse link.

• Portfolio Customization: Tailor your portfolio to highlight your most relevant B2B SaaS, design system, and data visualization projects. Ensure case studies clearly articulate your process, rationale, and impact, with a strong emphasis on your experience in building or scaling design systems.

• Resume Optimization: Update your resume to prominently feature keywords such as "Product Design," "B2B SaaS," "Design Systems," "Figma," "Data Visualization," "User Research," "Enterprise Software," and "Healthcare/Life Sciences" (if applicable). Quantify your achievements with specific metrics whenever possible.

• Interview Preparation: Practice articulating your design process, system-building methodologies, and collaborative experiences. Prepare to discuss your portfolio in detail and answer questions about establishing design practices in a growth-stage company.

• Company Research: Thoroughly research Courier Health's mission, product, target audience (biopharma professionals), and the healthcare/life sciences industry. Understand their competitive landscape and how your design skills can contribute to their success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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