Retail Custom Framer Part Time

📍 Job Overview

Job Title: Retail Custom Framer Part Time

Company: Michaels Stores

Location: Austin, Texas, United States

Job Type: Part time

Category: Retail Operations / Sales

Date Posted: 2026-08-14

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Customer-Centric Sales & Service: Focus on building strong customer relationships through personalized design consultations for custom framing solutions, driving sales and customer loyalty.

• Operational Excellence: Execute daily retail operations, including merchandising, inventory management, cash handling, and adherence to Standard Operating Procedures (SOPs) to ensure a seamless customer experience.

• Production & Quality: Possess the ability to operate specialized framing equipment and tools to produce high-quality custom framing orders accurately and on time.

• Store Environment: Contribute to maintaining a safe, clean, and well-organized retail environment, including ready-made frame displays and stock areas.

📝 Enhancement Note: This role is positioned as an entry-level, part-time retail associate with a specialization in custom framing. The emphasis is on customer interaction, sales, and basic operational duties within a retail store setting. The "Operations" aspect is primarily focused on the execution of established procedures and maintaining store standards rather than strategic process improvement.

📈 Primary Responsibilities

• Engage with customers to understand their custom framing needs, providing expert design advice and solutions.

• Utilize the "Elevated ABC Deliver" methodology to build rapport, identify sales opportunities, and achieve personal sales and production targets for custom framing.

• Accurately measure artwork and select appropriate framing materials, utilizing basic measuring and computer skills.

• Operate specialized framing equipment, including mat cutters and potentially heat presses, to produce custom framing orders to high-quality standards.

• Ensure custom framing orders are completed accurately and delivered within the promised timeframe.

• Maintain the presentation and stock levels of the ready-made frame department, including SISO (Shop In, Ship Out) and directed replenishment tasks.

• Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions.

• Uphold company policies and Standard Operating Procedures (SOPs) for all aspects of the job, including cash handling and safety.

• Participate actively in truck unloading and stocking processes to ensure merchandise is processed efficiently and according to standards.

• Operate the cash register, process transactions accurately, and adhere to all cash handling protocols.

• Support company shrink and safety programs to minimize loss and ensure a secure work environment.

• Interact positively and respectfully with team members and customers, demonstrating a commitment to company values.

• Assist with and support Omni-channel processes, such as Buy Online, Pick Up In Store (BOPIS).

📝 Enhancement Note: The primary responsibilities highlight a blend of direct customer sales, custom design consultation, and essential retail operational tasks. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach that candidates should be prepared to discuss. The production aspect of custom framing implies a need for manual dexterity and precision.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions.

Experience: 0-2 years of experience in a customer-facing role, preferably within a retail environment.

Required Skills:

• Basic computer skills for order entry, POS systems, and potential design software.

• Basic measuring skills for accurate order specification.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to work effectively in a team environment and collaborate with colleagues.

• Basic understanding of inventory management and merchandising principles.

• Cash handling proficiency and accuracy.

• Ability to stand for extended periods and perform physical tasks as outlined. Preferred Skills:

• Previous retail sales experience, particularly in a commission or sales-driven environment.

• Experience selling products and/or services, with a proven ability to meet sales targets.

• Familiarity with art, design, or crafting principles.

• Experience with Omni-channel retail operations.

📝 Enhancement Note: The required skills are foundational for a retail associate, with specific additions for the custom framing aspect. The preferred skills indicate a desire for candidates who can quickly contribute to sales performance and understand the consultative sales process. "Basic computer skills" is vague; candidates should be prepared to discuss any POS or design software experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this part-time entry-level role, candidates are encouraged to highlight relevant experience in customer service, sales, and any custom creation or design work.

• Showcase examples of customer problem-solving and successful sales interactions.

• If applicable, include any experience with point-of-sale (POS) systems or inventory management software. Process Documentation:

• Candidates should be prepared to discuss their understanding and application of Standard Operating Procedures (SOPs) in previous roles.

• Ability to follow established workflows for order taking, production, and customer service is crucial.

• Demonstrate an understanding of how to maintain process efficiency and quality in a retail setting.

📝 Enhancement Note: For an entry-level, part-time role, a traditional operations portfolio is unlikely. The emphasis will be on demonstrating practical skills and a willingness to learn and follow established processes. Candidates should be ready to speak to their adherence to procedures and customer interaction skills.

💵 Compensation & Benefits

Salary Range: Based on typical part-time retail custom framer roles in Austin, Texas, and considering the entry-level experience requirement, the estimated hourly wage range is $12.00 - $16.00 per hour.

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs for eligible employees.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for employees welcoming a new child.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with other affiliated companies.

Working Hours: This is a part-time position. Actual hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings. The description mentions "working hours include nights, weekends and early mornings," and while the ai_working_hours field indicates 40, this is likely a placeholder for a full-time equivalent and should be interpreted as flexible scheduling within a part-time framework.

📝 Enhancement Note: The salary range is an estimate based on industry benchmarks for similar roles in the specified location and experience level. The benefits listed are comprehensive for a retail position and should be a significant draw for candidates. The working hours are explicitly noted as variable and including non-traditional times.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts supplies in North America.

Company Size: Large (over 10,000 employees). Michaels operates over 1,300 stores across North America, indicating a substantial corporate structure and a vast network of retail locations.

Founded: 1973. With a long history, Michaels has established a strong brand presence and a deep understanding of its customer base and market.

Team Structure:

• Store Level: The Custom Framer will be part of a store team, likely reporting to a Store Manager or an Assistant Store Manager. The team typically includes other sales associates, a framing specialist (if not this role), and potentially a dedicated visual merchandiser.

• Cross-functional Collaboration: Collaboration will primarily occur within the store team, with strong interaction between sales associates, framers, and management. There will also be collaboration with corporate support for directives, training, and operational standards.

• Customer Focus: The culture is heavily focused on customer engagement, creative inspiration, and providing a positive shopping experience.

Methodology:

• Customer-Centric Approach: Emphasizes building relationships and understanding customer needs to drive sales and satisfaction.

• Process Adherence: Relies on Standard Operating Procedures (SOPs) for consistent execution of tasks, from sales to production and inventory.

• Teamwork and Support: Encourages mutual support among team members to achieve store goals and maintain a positive work environment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates within a highly competitive retail landscape that demands excellent customer service and efficient store operations. The company's long history suggests stability and a well-defined operational model. The emphasis on creativity and customer engagement is a core cultural element.

📈 Career & Growth Analysis

Operations Career Level: This role is at the Entry-Level / Associate level within a retail operations context. It focuses on direct execution of customer-facing tasks and established operational procedures rather than strategic planning or process improvement. The "custom framer" aspect adds a specialized skill component.

Reporting Structure: The Custom Framer will report to store leadership, such as the Store Manager or Assistant Store Manager, and will work alongside other retail associates.

Operations Impact: The impact of this role is primarily on the individual store's sales performance, customer satisfaction, and the quality of custom framing services provided. By delivering excellent service and high-quality products, the role directly contributes to the store's revenue and customer retention.

Growth Opportunities:

• Skill Specialization: Opportunity to become a highly skilled Custom Framer, mastering design principles and production techniques.

• Sales Expertise: Develop strong consultative sales skills and potentially move into roles with higher sales targets or commission structures.

• Leadership Development: Potential to advance to a Lead Framer, Assistant Store Manager, or Store Manager role within Michaels through demonstrated performance and leadership capabilities.

• Cross-Training: Opportunities to gain experience in other store functions, such as visual merchandising or inventory management.

📝 Enhancement Note: For an entry-level, part-time position, the growth path is typically within the retail store hierarchy. Advancement requires consistent performance, a willingness to take on more responsibility, and potentially further training. The "operations" growth here is about mastering specific retail processes and customer engagement rather than complex analytical or strategic operations.

🌐 Work Environment

Office Type: Public retail store setting. The role operates within a customer-facing environment, requiring constant interaction with the public.

Office Location(s): Austin, Texas – specifically at the Brodie Lane store (5400 Brodie Ln Ste 350). This location is described as a climate-controlled public retail store.

Workspace Context:

• Customer Interaction: The primary workspace is the retail floor and the custom framing counter/area, requiring a professional and engaging demeanor.

• Production Area: The framing shop area will involve specialized equipment, tools, and materials, including glass. Safety protocols are paramount in this area.

• Stock Room: May involve working in stock rooms, which might not always be climate-controlled, for tasks like truck unloading and replenishment.

• Team Collaboration: Opportunities for interaction and collaboration with fellow store associates and management.

Work Schedule: Flexible part-time scheduling, including nights, weekends, and early mornings, to meet business demands and customer traffic.

📝 Enhancement Note: The work environment is dynamic and customer-focused. Candidates should be comfortable with a fast-paced retail setting, standing for long periods, and working in diverse conditions from the retail floor to the framing shop and stock areas.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Screening of resumes and applications for basic qualifications.

• Phone Screen/Initial Interview: A brief conversation with an HR representative or hiring manager to assess basic fit, availability, and interest.

• In-Person Interview: This will likely involve meeting with the Store Manager or Assistant Store Manager. It will focus on customer service skills, sales aptitude, understanding of the role, and how the candidate embodies Michaels' values.

• Skills Assessment (Potential): A brief practical assessment might be included to gauge basic measuring skills or ability to handle framing equipment safely.

• Offer and Onboarding: If successful, an offer will be extended, followed by background checks and onboarding.

Portfolio Review Tips:

• Since this is an entry-level, part-time role, a formal portfolio is not expected.

• Instead, be prepared to discuss specific examples from previous roles (retail, customer service, or even personal projects) that demonstrate:

  • Excellent customer interaction and problem-solving.
  • Sales success or a strong sales aptitude.
  • Attention to detail and ability to follow instructions.
  • Any experience with crafts, art, or design.

• Highlight your understanding of the importance of quality and accuracy in custom work. Challenge Preparation:

• Be ready to answer behavioral questions about how you would handle specific customer scenarios (e.g., a difficult customer, a complex framing request, a situation where you don't know the answer).

• Prepare to discuss your understanding of sales techniques and how you would approach selling custom framing solutions.

• Demonstrate your enthusiasm for creativity and helping customers bring their visions to life.

📝 Enhancement Note: The interview process for this role will be typical for a retail associate position, with a specific focus on customer service, sales, and the custom framing specialization. Candidates should emphasize their ability to learn, follow procedures, and provide excellent customer experiences.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized tools such as mat cutters, assemblers, and potentially heat presses.

• Glass Cutter: Essential for sizing and fitting glass for frames.

• Point of Sale (POS) System: For processing transactions, managing orders, and accessing customer information.

• Basic Computer Skills: For order entry, inventory lookup, and potentially internal communication tools.

Analytics & Reporting:

• While this role does not directly manage analytics, understanding basic sales metrics (e.g., sales per hour, conversion rates) may be beneficial.

• Awareness of inventory levels and stock management principles. CRM & Automation:

• Customer Relationship Management (CRM): The POS system may have basic CRM functionalities for tracking customer purchases and preferences.

• Omni-channel Systems: Familiarity with systems supporting Buy Online, Pick Up In Store (BOPIS) or other online order fulfillment processes.

📝 Enhancement Note: The technology stack is primarily focused on transactional systems (POS) and specialized production equipment. Proficiency with these tools is expected, with a willingness to learn specific Michaels systems and equipment.

👥 Team Culture & Values

Operations Values:

• Customer First: A strong emphasis on delivering exceptional customer service and creating memorable experiences.

• Creativity & Inspiration: Fostering an environment that celebrates and encourages creativity in both customers and team members.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing solutions that meet customer expectations.

• Teamwork & Respect: Valuing collaboration, mutual support, and respectful interactions among all team members.

• Integrity & Accountability: Adhering to company policies, ethical standards, and taking responsibility for one's actions.

Collaboration Style:

• Cross-functional within the store: Working closely with other sales associates, management, and potentially visual merchandisers to ensure smooth store operations and a cohesive customer experience.

• Customer-led: The primary collaboration is with the customer to design and fulfill their custom framing needs.

• Process-oriented: Following established procedures and communicating effectively to ensure tasks are completed accurately and efficiently.

📝 Enhancement Note: The culture at Michaels is deeply rooted in creativity, customer engagement, and a strong sense of community within the store. Team members are expected to be enthusiastic, helpful, and dedicated to providing a positive experience.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales goals while also meeting production deadlines for custom framing orders.

• Handling Diverse Customer Needs: Adapting to a wide range of customer requests, artistic tastes, and budget considerations for framing.

• Maintaining Quality Standards: Consistently producing high-quality framing work, especially under pressure or with tight turnarounds.

• Physical Demands: The role involves standing for long periods, lifting, and handling materials, which can be physically taxing.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen knowledge of framing materials, design principles, and advanced production techniques.

• Sales Skills Enhancement: Develop consultative selling techniques and learn how to effectively upsell and cross-sell framing services and related products.

• Retail Operations Knowledge: Gain a comprehensive understanding of retail store operations, including inventory management, visual merchandising, and loss prevention.

• Customer Service Excellence: Hone skills in conflict resolution, customer engagement, and building lasting customer relationships.

📝 Enhancement Note: This role presents opportunities to develop specialized skills in custom framing and sales within a supportive retail environment. The challenges are typical of customer-facing roles that require both interpersonal skills and hands-on execution.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" "How would you approach a customer who is unsure about their framing choices?"

• Sales Aptitude: "How would you encourage a customer to choose a higher-end framing option?" "What techniques do you use to build rapport with customers?"

• Problem-Solving & Process: "What would you do if a customer brought in an item that you're unsure how to frame?" "How do you ensure accuracy when taking custom orders?"

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?"

• "What does creativity mean to you?"

• "How do you contribute to a positive team environment?"

• "Why are you interested in a part-time role?" Portfolio Presentation Strategy:

• Be prepared to verbally walk through specific examples from your resume or past experiences that highlight relevant skills.

• For example, if you have retail experience, describe a successful sales interaction or a time you went above and beyond for a customer.

• If you have any personal crafting or art experience, discuss how you approach projects and ensure quality.

• Focus on demonstrating your enthusiasm, attention to detail, and customer-centric approach.

📝 Enhancement Note: Interview preparation should focus on behavioral questions, demonstrating customer service skills, sales potential, and an understanding of Michaels' brand and values. Enthusiasm for art, creativity, and helping customers is key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail, or hands-on/crafting experience. Quantify achievements where possible (e.g., "consistently met sales targets," "handled X customer inquiries per day").

• Prepare for Behavioral Questions: Review common interview questions related to customer service, sales, teamwork, and problem-solving. Prepare specific examples using the STAR method (Situation, Task, Action, Result).

• Research Michaels: Understand the company's mission, values, and the specifics of their custom framing services. Be ready to articulate why you are a good fit for their creative and customer-focused culture.

• Practice Your Pitch: Be ready to briefly and enthusiastically explain your relevant skills and why you are interested in becoming a Custom Framer at Michaels.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.