UI Adjudicator - Benefits and Eligibility Specialist - Onsite

📍 Job Overview

Job Title: UI Adjudicator - Benefits and Eligibility Specialist - Onsite

Company: S R INTERNATIONAL INC

Location: Flagstaff, Arizona, United States

Job Type: FULL_TIME

Category: Government & Public Sector / Customer Service & Support / Social Services / Administrative

Date Posted: 2026-09-09T22:39:49

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• This role is critical for the accurate and efficient determination of eligibility for various public assistance programs, requiring meticulous attention to detail and strong analytical skills.

• The position demands exceptional interpersonal and communication abilities to effectively interview applicants, gather necessary information, and explain complex program rules and policies.

• Successful candidates will act as a liaison between applicants and state/federal agencies, ensuring that individuals receive the benefits for which they qualify.

• A key aspect of this role involves proactive problem-solving and customer service, addressing concerns and guiding applicants through the application and qualification process.

📝 Enhancement Note: Given the title "UI Adjudicator" and the description mentioning "public assistance programs," this role likely falls under government or quasi-governmental agency support, focusing on unemployment insurance (UI) or similar social benefit programs. The emphasis on interviewing, fact-gathering, and policy explanation is typical of eligibility determination roles within these sectors.

📈 Primary Responsibilities

• Conduct interactive interviews with applicants to gather comprehensive information for public assistance program eligibility.

• Meticulously review and verify the accuracy of application forms and supporting documentation to ensure data integrity.

• Interpret and explain complex program rules, policies, and eligibility criteria to claimants, representatives, and external agencies.

• Assess applicant qualifications by soliciting and analyzing relevant information, making informed determination on benefit eligibility.

• Address and resolve customer concerns effectively, providing guidance and support throughout the application and benefit process.

• Follow up with applicants as necessary to obtain missing information or clarify details, ensuring all requirements are met.

• Maintain accurate and organized records of applicant interactions, case details, and eligibility determinations.

• Potentially travel to various locations for off-site meetings, training, or conferences as required by the role.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on process adherence, data verification, and direct applicant interaction, which are foundational to eligibility specialist roles in government or social services. The need for follow-up and detailed documentation points to a structured workflow.

🎓 Skills & Qualifications

Education: High School Diploma required.

Experience: A minimum of 2 years of customer service experience is mandatory. Experience performing eligibility reviews or previous insurance adjudicator experience is preferred.

Required Skills:

• Customer Service Excellence: Proven ability to provide exceptional support, manage inquiries, and resolve issues for diverse clientele.

• Eligibility Determination: Experience in reviewing applications and assessing qualifications based on established criteria.

• Interviewing Skills: Proficient in conducting structured interviews to gather accurate and relevant information.

• Fact Gathering & Verification: Skilled in collecting, cross-referencing, and verifying applicant data from various sources.

• Strong Written Communication: Ability to clearly and concisely document case notes, correspondence, and determination summaries.

• Strong Verbal Communication: Excellent articulation for explaining policies, addressing concerns, and conducting interviews.

• Policy Interpretation: Aptitude for understanding and applying complex rules and regulations.

• On-site Work Capability: Ability to reliably commute to and work from the Flagstaff, AZ location.

• Reliable Transportation: Essential for on-site work and any required travel.

Preferred Skills:

• Eligibility Review Experience: Direct experience in assessing eligibility for public assistance or similar programs.

• Insurance Adjudicator Experience: Familiarity with claims processing, policy analysis, and adjudication within an insurance context.

• Case Management: Experience managing a caseload of applications and ensuring timely processing.

• Proficiency in Public Assistance Systems: Familiarity with government portals or databases used for benefits administration.

📝 Enhancement Note: The required skills are standard for front-line customer-facing roles that involve detailed information processing and adherence to regulations. Preferred skills indicate a desire for candidates with specialized knowledge in benefits administration or insurance adjudication, suggesting potential for candidates with a background in related fields who can quickly adapt to public assistance programs.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Study Documentation: Examples of how you have investigated, verified, and determined eligibility for benefits or services in previous roles.

• Process Improvement Examples: Documentation of any processes you have streamlined or improved related to application processing, data verification, or customer communication.

• Communication Samples: Examples of written correspondence or scripts used to explain complex policies or address applicant concerns effectively.

• Metrics & Outcomes: Evidence of your ability to manage workload efficiently and meet processing deadlines, ideally with quantifiable results.

Process Documentation:

• Workflow Mapping: Ability to understand and potentially document the workflow for application intake, verification, and determination.

• Data Integrity Protocols: Understanding of the importance of accurate data capture and verification in eligibility processes.

• Policy Adherence: Demonstrated ability to follow established procedures and guidelines consistently.

📝 Enhancement Note: While not explicitly requested, a portfolio demonstrating experience in eligibility determination, customer service, and policy interpretation would be highly beneficial. For this role, showcasing examples of thorough case review, clear communication with diverse individuals, and adherence to strict procedural guidelines would be most impactful.

💵 Compensation & Benefits

Salary Range: The stated salary is $18.00 per hour. Based on industry standards for similar roles in Flagstaff, Arizona, particularly those involving government-supported programs and requiring specialized eligibility review skills, this hourly rate is competitive for an entry-to-mid-level position. Full-time roles at this rate typically fall within an annual range of $37,440 (assuming 40 hours/week for 52 weeks).

Benefits:

• Full-Time Employment: Access to full-time benefits packages.

• Health Insurance: Comprehensive medical, dental, and vision coverage options.

• Retirement Plan: Potential for a 401(k) or similar retirement savings plan with company match.

• Paid Time Off: Accrual of vacation days, sick leave, and paid holidays.

• Training & Development: Structured 7-week in-person training program provided.

• Potential for FTE Transition: Opportunity to transition to a full-time employee (FTE) position after the initial contract period.

Working Hours: Standard full-time work schedule, likely 40 hours per week. The role requires on-site presence, with specific daily start and end times to be confirmed. The 7-week training period is also in-person and full-time.

📝 Enhancement Note: The hourly rate of $18.00 positions this role at a mid-range for entry-level customer support and administrative positions in Flagstaff, AZ, especially considering the specialized nature of eligibility adjudication. The note about transitioning to FTE suggests this might initially be a contract-to-hire position, with full benefits potentially becoming available upon conversion.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company, S R INTERNATIONAL INC, likely operates within the Business Services or Staffing industry, providing specialized personnel and support services to government agencies or large organizations. The specific role of "UI Adjudicator" points to a focus on government services, potentially supporting state employment departments.

Company Size: With a presence across multiple locations and specialized services, S R INTERNATIONAL INC is likely a mid-sized to large enterprise, indicating a structured organizational framework and established operational processes.

Founded: Founded in 1984, S R INTERNATIONAL INC has a long history, suggesting stability, established operational methodologies, and a deep understanding of the sectors they serve.

Team Structure:

• Operations Focus: The team likely consists of eligibility specialists, adjudicators, and support staff responsible for processing applications and managing cases.

• Cross-functional Collaboration: Specialists will collaborate with internal teams for onboarding, HR, and potentially management for case escalations or policy clarification. External collaboration will involve working with state agencies, applicants, and other relevant parties.

• Hierarchical Structure: Reporting likely follows a standard hierarchy with supervisors or team leads overseeing daily operations and adjudicators/specialists.

Methodology:

• Process-Driven: Operations will heavily rely on defined procedures for application intake, verification, and decision-making to ensure fairness and compliance.

• Data-Centric: Accurate data collection, verification, and documentation are paramount for eligibility determinations and audit trails.

• Customer-Centric: While adhering to strict policies, the role emphasizes effective communication and assistance to applicants navigating public programs.

Company Website: https://www.sriiusa.com

📝 Enhancement Note: The company's long history (founded 1984) suggests a mature organization with well-defined operational procedures. The fact that they are hiring for an "Onsite" role with specific onboarding requirements implies they manage contract staff for government programs, where adherence to strict timelines and background checks is common.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-to-mid-level specialist within operations. It requires specific skills in customer service and eligibility assessment but may not involve complex strategic planning or deep system administration. It's a hands-on role focused on execution and adherence to established processes.

Reporting Structure: Candidates will report to a Supervisor or Team Lead responsible for managing the eligibility determination unit or a specific program caseload. This structure provides clear direction and oversight for daily tasks and decision-making.

Operations Impact: The impact of this role is direct and significant on individuals seeking public assistance. Accurate and timely eligibility determinations ensure that individuals receive necessary support, while strict adherence to policies protects program integrity and resource allocation. This role contributes to the operational efficiency and compliance of public assistance programs managed by or supported by S R INTERNATIONAL INC.

Growth Opportunities:

• FTE Conversion: The primary growth path is the potential to transition from a contract resource to a full-time employee (FTE) with S R INTERNATIONAL INC, which may offer enhanced benefits and long-term stability.

• Skill Specialization: With experience, individuals can deepen their expertise in specific public assistance programs or adjudication processes, becoming subject matter experts.

• Team Lead/Supervisory Roles: Successful performance and demonstrated leadership potential could lead to opportunities for supervising teams of adjudicators or managing specific program functions.

• Cross-functional Mobility: Experience in a government-contracting environment can open doors to other roles within S R INTERNATIONAL INC or similar organizations in the public sector or administrative support fields.

📝 Enhancement Note: The explicit mention of "Resources may be transitioned to FTE" is a strong indicator of a potential career path within the company. This suggests that successful contract employees are evaluated for permanent positions, offering a clear progression beyond the initial engagement.

🌐 Work Environment

Office Type: The role is strictly "Onsite," requiring candidates to work from a physical office location in Flagstaff, Arizona. This indicates a traditional office setting designed for collaborative work and direct supervision.

Office Location(s): The specific office address in Flagstaff, AZ (86001) is provided. Candidates should ensure they have reliable transportation and are comfortable commuting to this location daily.

Workspace Context:

• Collaborative Environment: The office setting likely facilitates team interaction, allowing for quick consultations with colleagues and supervisors regarding case complexities or policy clarifications.

• Technology & Tools: Employees will have access to the necessary computer systems, software, and communication tools required for application processing, data entry, and virtual or in-person interviewing.

• Structured Workflow: The workspace will be organized to support a defined workflow, with protocols for handling sensitive applicant information and maintaining case confidentiality.

Work Schedule: A standard full-time work schedule is expected, likely 40 hours per week. The exact daily hours will be confirmed during the onboarding process. The initial 7-week training period is also full-time and in-person.

📝 Enhancement Note: The "Onsite" requirement is a critical factor. Candidates must be prepared for a structured work environment and understand that remote work is not an option for this position, including the mandatory training period.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video screening to assess basic qualifications, communication skills, and interest in the role.

• In-Person Interview: Given the "Onsite" nature and the need for specific interpersonal skills, an in-person interview in Flagstaff is probable. This will assess communication style, problem-solving abilities, and cultural fit.

• Skills Assessment: Potential for a practical assessment or role-playing exercise to evaluate customer service, interviewing, and policy explanation capabilities.

• Background & Drug Screening: Mandatory HireRight background checks and drug screenings are required for all candidates.

Portfolio Review Tips:

• Highlight Customer Service: Emphasize examples where you successfully managed difficult customer interactions, resolved issues, and provided clear guidance.

• Demonstrate Accuracy: Showcase instances where your attention to detail prevented errors or ensured compliance in data handling or application review.

• Showcase Communication: Prepare to discuss how you explain complex information simply and effectively to individuals with varying levels of understanding.

• Process Adherence: Be ready to talk about how you follow established procedures and maintain accurate records.

Challenge Preparation:

• Scenario-Based Questions: Prepare to answer questions about hypothetical applicant situations, focusing on how you would gather information, interpret policy, and make a determination.

• Policy Explanation: Practice explaining a hypothetical complex rule or policy clearly and concisely.

• Customer Service Scenarios: Be ready to discuss how you would handle an upset or confused applicant.

📝 Enhancement Note: The expedited onboarding and mandatory start date of 10/5/2026, along with the requirement for background and drug checks, indicate a streamlined but rigorous hiring process. Candidates should be prepared for a potentially quick turnaround from application to offer.

🛠 Tools & Technology Stack

Primary Tools:

• Computer Systems: Standard desktop or laptop hardware for daily tasks.

• Office Software Suite: Proficiency with Microsoft Office Suite (Word, Excel, Outlook) for documentation, data management, and communication.

• CRM/Case Management Software: Experience with systems used for tracking applicant information, case progress, and eligibility decisions. Specific software will be detailed during training.

• Communication Platforms: Familiarity with email, internal messaging systems, and potentially VoIP or video conferencing tools for applicant interaction.

Analytics & Reporting:

• Data Entry & Verification Tools: Systems designed for accurate input and validation of applicant data.

• Reporting Dashboards: While not a primary reporting role, understanding how to access and interpret basic reports on caseload status or performance metrics may be beneficial.

CRM & Automation:

• Eligibility Determination Systems: The core technology will be specific software or platforms used by the government agency S R INTERNATIONAL INC supports for managing UI or public assistance claims. Training will cover these proprietary systems.

📝 Enhancement Note: The description implies that the specific "UI Adjudicator" software will be covered during the 7-week training. Therefore, while general proficiency in office software and data management is crucial, deep knowledge of specialized government adjudication platforms is not a prerequisite but will be taught.

👥 Team Culture & Values

Operations Values:

• Integrity & Fairness: Upholding the principles of impartial and accurate eligibility determination for all applicants.

• Efficiency & Timeliness: Commitment to processing applications promptly and within established service level agreements.

• Customer Focus: Providing clear, respectful, and helpful service to individuals navigating public assistance programs.

• Compliance & Accuracy: Strict adherence to all program rules, regulations, and data security protocols.

• Collaboration: Working effectively with team members and supervisors to ensure smooth operations and consistent decision-making.

Collaboration Style:

• Supportive Team Environment: The role requires working closely with colleagues and supervisors to share information, resolve complex cases, and maintain consistent application of policies.

• Clear Communication Channels: Open communication is essential for clarifying policy, escalating issues, and ensuring all team members are aligned.

• Process-Oriented: Collaboration will likely revolve around established workflows and procedures, with a focus on collective adherence to standards.

📝 Enhancement Note: The emphasis on "integrity," "fairness," and "compliance" strongly suggests a culture aligned with public service and government contracting, where adherence to regulations and ethical conduct are paramount.

⚡ Challenges & Growth Opportunities

Challenges:

• High Volume Caseloads: Managing a significant number of applications while maintaining accuracy and meeting deadlines.

• Complex Policy Interpretation: Navigating intricate and potentially changing rules for various public assistance programs.

• Difficult Applicant Interactions: Dealing with individuals who may be stressed, frustrated, or have complex personal circumstances impacting their eligibility.

• Data Accuracy Demands: The critical need for precise data entry and verification to avoid errors in benefit determination.

• Expedited Onboarding & Start Date: Meeting the tight timeline for hiring and commencing work on October 5, 2026.

Learning & Development Opportunities:

• Comprehensive Training: A 7-week in-person training program will provide in-depth knowledge of public assistance programs, adjudication processes, and relevant systems.

• On-the-Job Learning: Continuous learning through practical experience, case reviews, and mentorship from experienced team members and supervisors.

• Potential for FTE Transition: The opportunity to secure a permanent position with S R INTERNATIONAL INC, offering stability and access to further company-sponsored development programs.

• Specialization: Developing expertise in specific areas of public assistance or eligibility determination.

📝 Enhancement Note: The most immediate challenge is the expedited onboarding and start date. Candidates must be prepared to act quickly if interested. The growth opportunities are primarily tied to successfully completing the contract period and converting to an FTE role, which then unlocks further development.

💡 Interview Preparation

Strategy Questions:

• Scenario-Based Eligibility: "An applicant states X, Y, and Z. Based on our understanding of unemployment benefits, how would you proceed to verify their eligibility and what specific information would you need?" (Focus on your process for fact-gathering and policy application).

• Policy Explanation: "Imagine you need to explain the appeals process for an eligibility decision to someone who is upset. How would you approach this conversation to ensure they understand their rights and options?" (Highlight your communication and empathy skills).

• Problem-Solving: "You discover a discrepancy in an applicant's provided documentation compared to their stated information. What steps would you take to resolve this?" (Emphasize your attention to detail and investigative approach).

Company & Culture Questions:

• "Why are you interested in working as an Eligibility Specialist, specifically for a company that supports government programs?" (Connect your skills and interests to public service and operational accuracy).

• "How do you handle working in a structured environment with strict policies and procedures?" (Showcase your ability to follow guidelines and maintain compliance).

• "Describe a time you had to work with a difficult customer. How did you manage the situation?" (Focus on your conflict resolution and customer service skills). Portfolio Presentation Strategy:

• Case Study Focus: If you have relevant case studies, focus on the problem, your actions (investigation, verification, communication), and the outcome (eligibility determination). Quantify where possible (e.g., "processed X applications per week").

• Communication Examples: Be prepared to discuss how you've simplified complex information for individuals.

• Process Adherence: Highlight instances where your meticulous approach ensured accuracy and compliance.

📝 Enhancement Note: Given the "Onsite" requirement and the need for specific skills, interviewers will likely focus on assessing your ability to interact effectively with people, your attention to detail, and your capacity to learn and apply complex rules quickly. Be prepared to discuss your experience in customer service and any background in administrative or investigative roles.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link: https://s-r-international-inc.careerplug.com/jobs/3590059/apps/new

• Resume Optimization: Tailor your resume to highlight customer service experience, any experience with eligibility reviews, data verification, or policy interpretation. Use keywords from the job description like "Eligibility," "Adjudicator," "Customer Service," "Communication," and "Verification."

• Portfolio Preparation (If Applicable): While not explicitly required, if you have examples of case reviews, process improvements related to data entry or customer interaction, or communication samples, have them ready to discuss. Focus on demonstrating accuracy, problem-solving, and clear communication.

• Interview Readiness: Prepare to discuss your customer service experience in detail, your ability to work on-site, and your understanding of the importance of accuracy and policy adherence in eligibility determination. Be ready for scenario-based questions.

• Background Check Readiness: Ensure you can readily provide information for a HireRight background check and drug screening, as these are mandatory for employment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.