Product Designer II POS Hospitality (all genders)

📍 Job Overview

Job Title: Product Designer II - POS Hospitality (all genders)

Company: Lightspeed Commerce, Inc.

Location: Berlin, Germany

Job Type: FULL_TIME

Category: Product Design / UX/UI Design (Hospitality Tech Focus)

Date Posted: May 20, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid (with potential for remote flexibility)

🚀 Role Summary

• Design and lead full product design cycles for the native iOS Point of Sale (POS) experience within the hospitality sector, focusing on enhancing operational efficiency for frontline staff.

• Drive user-centricity by translating complex operational requirements and user needs into intuitive and resilient features for a high-pressure environment.

• Leverage deep UX expertise and a strong understanding of design systems and native iOS Human Interface Guidelines to create seamless and efficient user flows.

• Collaborate closely with cross-functional teams, including engineering, product management, and UX research, to deliver impactful solutions that align with both user needs and business objectives.

• Contribute to the long-term product vision for POS systems, identifying opportunities for innovation in restaurant operations through thoughtful design.

📝 Enhancement Note: This role is critical for optimizing the core operational software used by hospitality businesses. The focus on native iOS and the specific context of a busy service environment implies a need for designers who can balance aesthetic appeal with extreme usability and performance under pressure. The "all genders" designation indicates a commitment to diversity and inclusion.

📈 Primary Responsibilities

• Lead end-to-end design processes for new features and improvements on the native iOS POS application, working closely with a Senior Product Designer for guidance and critique.

• Translate complex operational workflows and business requirements into clear, usable product features that perform reliably during live service.

• Apply deep UX expertise and a strong understanding of native UI patterns, design systems, and micro-interactions to ensure user tasks are completed quickly and confidently.

• Design holistic systems, flows, and interfaces that are simple, elegant, and resilient, contributing to the overall consistency and enhancement of the company's design system across platforms.

• Conduct user research and analyze data insights to inform design decisions, ensuring a strong user-centric approach that balances usability with business goals.

• Collaborate effectively with product managers, engineers, UX researchers, and customer-facing teams to align on user needs and business objectives, fostering a positive team culture.

• Champion native platform fluency, particularly for iOS, by applying knowledge of its conventions, interaction patterns, hardware constraints, and the realities of a touch-based interface in a fast-paced setting.

• Contribute to the strategic vision of the POS product by identifying and proposing innovative solutions that can transform restaurant operations.

📝 Enhancement Note: The emphasis on "problem-solving" and "embedding systems thinking" suggests a need for designers who can not only create individual features but also understand how they fit into a larger ecosystem and impact overall operational efficiency. The role requires a proactive approach to understanding the hospitality environment.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 4 years of practical, in-house product, UX/UI design experience.

Required Skills:

• Solid experience designing native iOS applications: Deep understanding of platform conventions, navigation paradigms, gesture and touch patterns, and the constraints of designing for mobile devices in high-pressure environments.

• Proficiency in Design Systems: Expertise in leveraging and contributing to design systems to ensure consistency and scalability across products.

• Figma Proficiency: Extensive experience with Figma for design, prototyping, and collaborative workflows.

• Systems Thinking: Ability to understand and design complex systems, flows, and interfaces, considering the holistic user experience and operational impact.

• User Research & Data Analysis: Experience utilizing research findings and data insights to inform and validate design decisions.

• Visual Design Skills: Strong attention to detail, a keen eye for aesthetics, and a drive for continuous refinement of visual craft.

• Clear Communication: Excellent verbal and written communication skills for effective collaboration with global, cross-timezone teams and stakeholders.

• Prototyping Tools: Experience with various prototyping tools beyond Figma.

Preferred Skills:

• Hospitality Industry Curiosity/Experience: Genuine interest in or direct experience with hospitality service workflows, understanding the operational realities of restaurants and venues.

• AI Tool Integration: Enthusiasm for and a track record of leveraging emerging tools, particularly AI, to enhance the design process and shipped experiences.

• German Language Skills: Spoken German proficiency is a plus for local collaboration.

• JIRA & Google Suite: Familiarity with project management and collaboration tools like JIRA and Google Suite.

📝 Enhancement Note: The requirement for "4 years of practical, in-house experience" suggests a mid-level to senior role. The emphasis on native iOS and understanding its specific constraints is a critical differentiator. The mention of AI tools indicates a forward-looking approach to design technology.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstration of Native Mobile Design: Showcase at least one comprehensive case study focused on native iOS (or comparable native mobile) application design, highlighting platform-specific conventions and user flows.

• Process Optimization Examples: Include examples of how your designs have directly improved user efficiency, reduced task completion times, or streamlined complex operational workflows. Quantifiable results are highly valued.

• Design System Contribution: Present work that illustrates your understanding and application of design systems, demonstrating consistency and scalability in your design solutions.

• Cross-Platform Design: Showcase projects that involved designing for multiple platforms (e.g., mobile, touch, desktop), illustrating your ability to choose the right platform for the right interaction.

• Problem-Solution Narrative: For each case study, clearly articulate the problem, your design process, the rationale behind your decisions, and the measurable impact of your solutions.

Process Documentation:

• End-to-End Design Cycle Documentation: Detail your approach to leading full design cycles, from initial problem definition and user research through to final implementation and iteration.

• Workflow Design & Optimization: Provide examples of how you've analyzed and redesigned existing workflows to improve efficiency and user experience, particularly in operational contexts.

• System Implementation & Resilience: Illustrate your understanding of how designs are implemented within technical constraints and how you ensure resilience and robustness in your solutions.

• ROI Demonstration: Be prepared to articulate the business value and return on investment (ROI) of your design work, linking design decisions to business outcomes and operational improvements.

📝 Enhancement Note: Given the role's focus on operational efficiency and native mobile design, a portfolio should strongly emphasize case studies that detail problem-solving within complex workflows and demonstrate a deep understanding of iOS design principles and their application in a fast-paced hospitality setting.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Lightspeed Share Scheme: All employees are owners through equity participation.

• Flexible Working Policy: Offers adaptability in work arrangements.

• Mental Health Support: Access to an online platform and professional counseling/coaching services.

• Health and Wellness Benefits: Comprehensive benefits package to support employee well-being.

• LinkedIn Learning License: Continuous learning and skill development opportunities.

• Volunteer Day: Paid time off to contribute to community initiatives.

• Modern Technology Exposure: Opportunity to work with current and proven technologies.

• Growth Opportunities: Potential for advancement into technical or people management roles.

Working Hours:

• Standard full-time hours are expected, likely around 40 hours per week. The company promotes a flexible work culture, suggesting adaptability around core working hours for effective global collaboration and work-life balance.

📝 Enhancement Note: The salary range is an estimate based on market data for similar roles in Berlin. Actual compensation will depend on the candidate's specific experience, skills, and performance during the interview process. The inclusion of equity and a comprehensive benefits package highlights the company's commitment to employee well-being and ownership.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software-as-a-Service (SaaS) for Retail, Hospitality, and Golf businesses. Lightspeed provides a unified commerce platform that integrates online and physical operations, sales channels, payments, and financial solutions.

Company Size: Lightspeed is a publicly traded company with a significant global presence, indicating a medium to large enterprise environment. This size offers stability, structured processes, and opportunities for career growth, while also requiring adaptability within a fast-paced market.

Founded: 2005. Founded in Montreal, Canada, Lightspeed has grown from its origins in the LGBTQ+ community to become a global leader, emphasizing inclusion and community from its inception.

Team Structure:

• POS Hospitality Design Team: This role is part of the Hospitality design team, specifically within the POS squad. This suggests a focused structure, with dedicated teams for different product areas.

• Cross-functional Squads: The squad model implies close collaboration between Product Designers, Product Managers, Engineers, and UX Researchers, fostering a cohesive product development environment.

• Reporting: The Product Designer II will likely report to a Senior Product Designer or a Design Manager within the Hospitality division.

Methodology:

• User-Centric Design: A strong emphasis on understanding user needs through research and direct observation in real-world environments (e.g., hospitality venues).

• Systems Thinking: Designing holistic solutions that consider the interconnectedness of features, platforms, and operational workflows.

• Agile Development: Likely operating within an agile framework, with iterative development cycles and close collaboration between design and engineering.

• Data-Informed Decisions: Utilizing both qualitative (user research) and quantitative (usage data) insights to guide design choices.

Company Website: https://www.lightspeedhq.com/

📝 Enhancement Note: The company's origin and stated commitment to inclusion suggest a culture that values diversity and belonging. The focus on SaaS for specific industries means the operations and design teams will have deep domain expertise.

📈 Career & Growth Analysis

Operations Career Level: Product Designer II represents an intermediate level of experience. This role is expected to take ownership of significant features, contribute to design strategy, and mentor junior designers. It signifies a transition from executing tasks to leading design initiatives within a specific product area.

Reporting Structure: The Product Designer II will report to a Senior Product Designer or Design Manager. They will work within a cross-functional product squad, collaborating daily with Product Managers and Engineers. This structure provides opportunities for mentorship from senior colleagues and exposure to strategic decision-making.

Operations Impact: The Product Designer II will directly impact the operational efficiency and user experience of hospitality businesses worldwide. By improving the POS system, they contribute to smoother service, reduced errors, and increased customer satisfaction for Lightspeed's clients, ultimately driving revenue and client retention for the company.

Growth Opportunities:

• Design Leadership: Potential to advance to Senior Product Designer, Lead Product Designer, or Design Manager roles, taking on greater strategic responsibility and team leadership.

• Specialization: Opportunity to deepen expertise in hospitality tech, native mobile design, or specific areas like workflow optimization and user research.

• Cross-functional Mobility: Possibility to move into related roles within Product Management or UX Research, leveraging their design expertise.

• Skill Development: Continuous learning through LinkedIn Learning, internal workshops, and exposure to modern technologies like AI, fostering skill enhancement in areas like design systems, accessibility, and emerging design tools.

📝 Enhancement Note: The "II" designation clearly places this role as intermediate, with expectations of autonomy and contribution to strategy, but still with mentorship available. The growth path emphasizes both individual contribution and leadership potential.

🌐 Work Environment

Office Type: The role is described as "TELECOMMUTE" with a primary location in Berlin, Germany. This suggests a hybrid work model where employees can work remotely but are expected to be based in or near Berlin. The company also mentions a "flexible work culture."

Office Location(s): Berlin, Germany. This location offers a vibrant tech scene and access to a diverse talent pool. The specific office environment would likely be modern and collaborative, typical of a growing tech company.

Workspace Context:

• Collaborative Spaces: The hybrid model and cross-functional team structure imply a need for adaptable workspaces that support both focused individual work and collaborative sessions, whether in-office or remote.

• Technology Access: Employees will have access to standard design and productivity tools, including Figma, Google Suite, and potentially specialized hardware for testing mobile applications.

• Team Interaction: Regular interaction with global teams will occur via video conferencing and collaboration platforms, requiring strong remote communication skills.

Work Schedule: While the role is full-time (40 hours/week), the flexible work culture and remote/hybrid options suggest a degree of autonomy in managing one's schedule, allowing for integration with personal needs and effective cross-timezone collaboration.

📝 Enhancement Note: The "TELECOMMUTE" designation alongside a specific city suggests a strong preference for candidates in or willing to relocate to Berlin, with flexibility on the exact days spent in the office, typical of a hybrid setup.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by a recruiter to assess basic qualifications and fit.

• Hiring Manager/Senior Designer Interview: A deep dive into your experience, design philosophy, and approach to problem-solving, likely with a focus on native iOS and hospitality contexts. Expect questions about your process and how you handle design challenges.

• Design Challenge/Portfolio Presentation: You will likely be asked to present a portfolio case study or complete a design exercise. This is where you'll demonstrate your skills in problem-solving, systems thinking, and native iOS design. Be prepared to articulate your rationale and defend your design decisions.

• Cross-functional Team Interviews: Meetings with engineers and product managers to assess collaboration style, communication skills, and ability to work effectively within a cross-functional team.

• Final Interview: Potentially with a design leader or executive, focusing on strategic thinking, cultural fit, and long-term potential.

Portfolio Review Tips:

• Focus on Impact: Showcase case studies that clearly demonstrate the problem you solved, your process, and the measurable impact of your designs on user experience and business goals. Quantify results whenever possible.

• Highlight Native iOS Expertise: Dedicate significant attention to projects involving native iOS design, detailing your understanding of HIG, interaction patterns, and platform-specific constraints.

• Showcase Systems Thinking: Include examples that illustrate your ability to design cohesive systems and flows, not just isolated features.

• Tell a Story: Structure your case studies as narratives, guiding the reviewer through your thought process, challenges, and solutions.

• Be Prepared to Discuss: Have detailed explanations ready for every decision made, especially regarding trade-offs between usability, technical feasibility, and business objectives.

Challenge Preparation:

• Understand the Domain: Research Lightspeed's POS system, the hospitality industry, and common operational challenges faced by restaurants and bars.

• Practice iOS Design: Familiarize yourself with current iOS Human Interface Guidelines and common interaction patterns.

• Articulate Your Process: Be ready to explain your design methodology, from research and ideation to prototyping and iteration, with specific examples.

• Focus on Constraints: For any design challenge, consider the specific constraints of the platform (iOS), the environment (busy hospitality venue), and business goals.

📝 Enhancement Note: The emphasis on a portfolio and a potential design challenge suggests that practical demonstration of skills is crucial. Candidates should prepare to articulate their design process and the impact of their work in detail.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI/UX design, prototyping, and collaboration. Proficiency is essential.

• Prototyping Tools: Experience with various prototyping tools beyond Figma for different fidelity levels and interaction complexities.

• Google Suite: For documentation, collaboration, and general productivity (Docs, Sheets, Slides).

Analytics & Reporting:

• JIRA: For project management, tracking tasks, bugs, and development progress.

• Analytics Platforms (Implied): While not explicitly named, experience using data from analytics tools to inform design decisions is expected.

CRM & Automation:

• CRM (Implied): Familiarity with how design integrates with broader customer relationship management systems.

• Automation Tools (Implied): Understanding of how design can support or be integrated into automated workflows.

📝 Enhancement Note: The explicit mention of Figma, Google Suite, and JIRA indicates the primary software stack. The role also implies a need to understand how design impacts broader systems and user data, even if specific analytics tools aren't listed.

👥 Team Culture & Values

Operations Values:

• Customer Empathy: A deep understanding and focus on the needs of hospitality professionals, recognizing the pressures and realities of their work.

• Craftsmanship & Detail: A commitment to high-quality design, attention to detail, and continuous refinement of the user experience.

• Systems Thinking: Designing with a holistic view, ensuring coherence and efficiency across the entire product ecosystem.

• Collaboration & Inclusivity: Fostering a supportive environment where diverse perspectives are valued, and teamwork is paramount.

• Innovation: Encouraging curiosity, embracing new technologies (like AI), and seeking opportunities to reinvent operational processes through design.

• Data-Driven Decision Making: Using insights from research and analytics to inform and validate design choices.

Collaboration Style:

• Cross-functional Integration: Designers work closely with Product Managers and Engineers from inception to launch, ensuring alignment and shared ownership.

• Open Feedback Culture: Regular design critiques and working sessions are encouraged, fostering a culture of constructive feedback and continuous improvement.

• Global Teamwork: Effective communication and collaboration across different time zones and cultural backgrounds are essential.

• Process Iteration: A willingness to adapt and improve design processes based on team needs and project outcomes.

📝 Enhancement Note: The company's stated values of inclusion and community, combined with the operational focus of the product, suggest a culture that is both people-centric and results-oriented, with a strong emphasis on collaborative problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for High-Pressure Environments: Creating intuitive and resilient designs that perform flawlessly in fast-paced, demanding hospitality settings where errors can have significant consequences.

• Balancing User Needs with Business Goals: Synthesizing diverse requirements from operators, business owners, and the company's strategic objectives into cohesive design solutions.

• Platform Constraints: Navigating the specific limitations and conventions of native iOS, while also considering cross-platform consistency and potential future expansions.

• Evolving Technology: Staying abreast of advancements in mobile technology, AI, and design tools to continuously enhance the product and design process.

• Global Collaboration: Effectively communicating and collaborating with diverse teams across different time zones and cultures.

Learning & Development Opportunities:

• Deepening Hospitality Domain Expertise: Gaining in-depth knowledge of restaurant and hospitality operations, enabling more impactful design solutions.

• Advanced Native Mobile Design: Mastering complex iOS UI/UX patterns and interactions, potentially exploring accessibility and performance optimization.

• Design Systems Evolution: Contributing to the growth and refinement of Lightspeed's design system, potentially specializing in cross-platform consistency.

• AI in Design: Exploring and integrating AI-powered tools to enhance efficiency, ideation, and user experience design.

• Leadership Development: Opportunities to mentor junior designers, lead design initiatives, and potentially move into management roles.

📝 Enhancement Note: The challenges highlight the need for a designer who is not only technically skilled but also adaptable, empathetic, and strategic, capable of thriving in a dynamic and demanding industry context.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a full design cycle for a complex feature on a native mobile application. What was your process, what challenges did you face, and what was the outcome?" (Focus on your end-to-end ownership, problem-solving, and impact.)

• "How do you approach translating complex operational requirements into simple, usable product features, especially under pressure?" (Highlight your ability to simplify complexity and consider real-world constraints.)

• "Discuss your experience with design systems. How have you contributed to or leveraged them to ensure consistency and scalability, particularly in a cross-platform environment?" (Emphasize your understanding of system design principles.)

Company & Culture Questions:

• "What interests you about Lightspeed, our product, and the hospitality industry specifically?" (Show genuine curiosity and research.)

• "How do you approach collaboration with engineers and product managers, especially when there are differing opinions on design direction?" (Demonstrate your teamwork and conflict-resolution skills.)

• "Can you provide an example of how you've used user research or data to inform a significant design decision?" (Highlight your user-centric and data-driven approach.)

Portfolio Presentation Strategy:

• Choose Strong Case Studies: Select 2-3 projects that best showcase your native iOS design skills, problem-solving abilities, and impact on operational efficiency.

• Structure Your Narrative: For each case study, clearly define the problem, your role/responsibilities, your design process (research, ideation, prototyping, testing, iteration), key decisions and rationale, and the final outcome/impact (quantify if possible).

• Highlight iOS Specifics: Explicitly discuss your application of iOS Human Interface Guidelines, native patterns, and how you addressed mobile-specific constraints.

• Emphasize Collaboration: Mention how you worked with stakeholders, engineers, and product managers throughout the process.

• Be Ready for Deep Dives: Anticipate detailed questions about your choices, trade-offs, and alternative solutions you considered.

📝 Enhancement Note: Preparation should focus on demonstrating practical application of design skills in the specified domain (hospitality, native iOS) and showcasing a strategic, collaborative, and user-centric approach.

📌 Application Steps

To apply for this Product Designer II position:

• Submit your application through the provided link on the Ashby careers platform.

• Curate Your Portfolio: Select and refine 2-3 key case studies that best highlight your native iOS design experience, problem-solving skills in operational contexts, and ability to contribute to design systems. Ensure each case study clearly articulates the problem, your process, and the measurable impact.

• Optimize Your Resume: Tailor your resume to emphasize your 4+ years of in-house product design experience, specific experience with native iOS applications, proficiency in Figma, and any relevant work in the hospitality or SaaS sectors. Use keywords from the job description.

• Prepare Your Presentation: Practice walking through your chosen portfolio case studies, focusing on clear storytelling, articulating your design rationale, and demonstrating your understanding of the hospitality industry's operational needs. Be ready to discuss your approach to collaboration and problem-solving.

• Research Lightspeed: Familiarize yourself with Lightspeed's products, particularly their POS offerings in the hospitality sector, and understand their company mission, values, and recent news. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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