Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Sinch

Location: Stockholm, Sweden

Job Type: Full time

Category: Product Design / UX/UI

Date Posted: 2026-04-15T13:41:10

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead end-to-end product design initiatives within a defined product domain, fostering close collaboration with Product Managers and Engineers.

• Drive product discovery processes, ensuring the team is focused on solving the most impactful user problems.

• Elevate design craft through meticulous attention to interactions, visual aesthetics, microcopy, and robust edge-case handling.

• Contribute significantly to the ongoing UI modernization and brand evolution of the Mailjet platform.

• Leverage user research and data analysis to validate assumptions and inform design decisions, ensuring an outcome-driven approach.

📝 Enhancement Note: The role is scoped flexibly as either Product Designer or Senior Product Designer, with emphasis placed on the quality of thinking and craft rather than a strict title. This suggests a need for strong strategic design thinking and execution capabilities, adaptable to different levels of seniority.

📈 Primary Responsibilities

• Own the complete design lifecycle for assigned product areas, from initial problem framing and user research through to final production-ready assets.

• Partner closely with Product Managers and Engineering teams to define product strategy, ensuring alignment on user needs and business objectives.

• Conduct user research, usability testing, and data analysis to gather insights and validate design hypotheses.

• Develop high-fidelity mockups, interactive prototypes, and detailed design specifications to communicate design solutions effectively.

• Contribute to and evolve the Mailjet design system, ensuring consistency, accessibility, and scalability across the product.

• Champion best practices in UI design, interaction design, and visual design, pushing the boundaries of user experience.

• Collaborate on UI modernization efforts, helping to shape the future look and feel of the Mailjet platform and its brand identity.

• Write clear and concise microcopy to enhance user understanding and guide user flows.

• Ensure designs meet accessibility standards, making the product usable for a wider audience.

• Actively participate in design critiques and provide constructive feedback to peers.

📝 Enhancement Note: The emphasis on "owning end-to-end design" and "product domain" indicates a significant level of autonomy and responsibility. The expectation to "drive discovery" and "raise the craft bar" suggests a proactive role in shaping product direction and design quality, rather than solely executing predefined requirements.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, HCI, Computer Science, or a related field is typically expected for mid-to-senior level product design roles. Equivalent practical experience will also be considered.

Experience: 5-10 years of professional experience in product design, with a focus on B2B SaaS products.

Required Skills:

• Proven experience designing for B2B SaaS products, with a preference for those in self-serve or product-led growth (PLG) environments.

• Strong portfolio showcasing end-to-end design process, problem framing, trade-off analysis, and solution articulation.

• Expertise in Figma for design, prototyping, and collaboration.

• Proficiency in establishing, maintaining, and contributing to design systems.

• Deep understanding of user research methodologies and data analysis to inform design decisions.

• Excellent craft in layout, typography, interaction design, and visual systems.

• Ability to own the full design process from discovery through to delivery.

• Clear and effective communication skills, both written and verbal, for stakeholder collaboration.

• Strong collaboration skills with Product Managers and Engineers.

• Experience with UI modernization initiatives and brand evolution.

Preferred Skills:

• Experience with email platforms, messaging products, or developer tools.

• Familiarity with growth mechanics such as onboarding, activation, conversion, and retention.

• Experience with AI-assisted design workflows and tools, or a strong curiosity to explore them.

• Familiarity with defining and implementing UI/UX for APIs or developer-facing products.

📝 Enhancement Note: The job description explicitly mentions the role can be scoped as Product Designer or Senior Product Designer based on experience, implying that candidates with 5+ years of relevant experience are strongly considered, and those with closer to 10 years may be assessed for a more senior capacity.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a clear understanding of the problem-solving process, from initial research and discovery to final design execution.

• Showcase case studies that highlight how you framed complex problems, analyzed trade-offs, and arrived at effective design solutions.

• Include examples of your design craft, such as sophisticated UI layouts, thoughtful typography, engaging interactions, and well-defined visual systems.

• Present how you've contributed to or utilized design systems, emphasizing consistency, scalability, and accessibility.

• Illustrate your collaboration process, showing how you partnered with Product Managers and Engineers to achieve product goals.

Process Documentation:

• Showcase how you drive product discovery, including user research techniques and problem definition.

• Detail your approach to raising the design craft bar, illustrating attention to interaction design, visual polish, microcopy, and edge-case handling.

• Provide examples of your contribution to UI modernization and brand evolution efforts.

• Demonstrate proficiency in using Figma for end-to-end design workflows, from wireframing to high-fidelity prototyping.

📝 Enhancement Note: The explicit requirement for a portfolio that "shows your thinking, how you frame problems, make trade-offs, and arrive at solutions" indicates a strong emphasis on the strategic and analytical aspects of design, not just the final visual output.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Product Designer/Senior Product Designer role in Stockholm, Sweden, with 5-10 years of experience, the estimated annual salary range is approximately SEK 600,000 - 900,000. This range can vary based on the specific scope of the role (Product Designer vs. Senior Product Designer) and the candidate's exact experience and qualifications.

Benefits:

• Opportunity to work with a leading global communication platform (Sinch).

• Be part of an innovative and evolving product (Mailjet) with a strong product-market fit.

• Close collaboration with passionate product and engineering teams.

• Opportunities for personal and professional growth.

• Contribution to UI modernization and design system development.

• Potential for impact in a fast-paced environment.

• Competitive salary and benefits package (details typically provided during the interview process).

Working Hours: Standard full-time hours are expected, likely around 40 hours per week. While the role is hybrid, specific work arrangements and flexibility will be discussed during the hiring process.

📝 Enhancement Note: Salary is estimated based on typical compensation for Product Designers in Stockholm with the specified experience level, considering the company's industry and global presence. Specific benefits are inferred from typical tech company offerings and the job description's emphasis on growth and impact.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Software, Communications, Cloud Services (SaaS). Sinch operates in the global cloud communication sector, providing messaging, voice, and email solutions to businesses. Mailjet, as part of Sinch, focuses on email delivery and marketing platforms.

Company Size: Sinch is a large global company, with thousands of employees worldwide. Mailjet, as a product within Sinch, likely maintains a more focused, agile team environment. This blend offers the stability of a large corporation with the dynamism of a product-focused unit.

Founded: Sinch was founded in 2008. Mailjet was founded in 2010 and later acquired by Sinch. This history suggests a company that has evolved significantly, embracing growth and technological advancements.

Team Structure:

• The Product Design team at Mailjet likely operates in a cross-functional manner, embedding designers within product squads alongside Product Managers and Engineers.

• Reporting is expected to be to a Design Lead or Head of Product Design, who oversees the design function within the Mailjet product area.

Methodology:

• Data-Driven Design: The team utilizes research and data to validate assumptions and inform design decisions, ensuring an outcome-driven approach.

• User-Centricity: A strong focus on understanding user needs and solving their problems is core to the design process.

• Agile Development: Collaboration with engineering suggests an agile or iterative development process where design is integrated throughout.

• Design System Integration: Contributions to and utilization of a design system are integral for consistency and efficiency.

Company Website: https://www.sinch.com/

📝 Enhancement Note: The description highlights a company culture that values learning, change, and growth, with a commitment to fair and inclusive recruitment. The mention of AI-assisted design suggests an forward-thinking approach to technology.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-to-senior level, suitable for professionals with 5-10 years of experience. It offers significant ownership and the potential to influence product direction and design strategy. The flexibility in title (Product Designer vs. Senior Product Designer) allows for candidates with varying levels of experience to find a suitable fit, with the expectation that stronger candidates will be assessed for more senior responsibilities.

Reporting Structure: The Product Designer will likely report to a Design Manager or Head of Product Design within the Mailjet division. They will work closely with Product Managers and Engineers on specific product domains, forming agile, cross-functional teams.

Operations Impact: As a Product Designer, you will have a direct impact on the user experience of Mailjet's B2B SaaS product, influencing customer acquisition, engagement, and retention through thoughtful design solutions. Your work will contribute to the company's overall growth and its mission to pioneer the way the world communicates.

Growth Opportunities:

• Skill Development: Opportunities to deepen expertise in B2B SaaS design, UI modernization, and design systems. Exposure to AI-assisted design tools and workflows.

• Career Progression: Potential to advance to a Senior Product Designer or Lead Product Designer role, taking on more complex projects and greater strategic influence.

• Cross-functional Experience: Gaining experience working within a global technology company (Sinch) and a specialized product team (Mailjet).

• Mentorship: Potential to mentor junior designers and contribute to the growth of the design team's craft and processes.

📝 Enhancement Note: The emphasis on "making your mark" and pushing "craft forward" suggests a role where individual contribution is highly valued and can lead to significant career development within the organization.

🌐 Work Environment

Office Type: The role is designated as Hybrid, indicating a blend of in-office and remote work. The specific office is located in Stockholm, Sweden. This setup allows for collaborative in-office sessions while maintaining flexibility.

Office Location(s): The primary office location is Stockholm, Sweden, at Lindhagensgatan 112.

Workspace Context:

• Collaborative Environment: The hybrid model facilitates in-person collaboration, team building, and spontaneous idea exchange in the office, balanced with the focus and flexibility of remote work.

• Tools & Technology: Access to industry-standard design tools like Figma and ongoing work with design systems will be central to the workspace. The company likely provides necessary hardware and software.

• Team Interaction: Regular interaction with product managers, engineers, and other designers is expected, fostering a dynamic and communicative work environment.

Work Schedule: A standard full-time work schedule is expected, likely around 40 hours per week. The hybrid nature allows for some flexibility in structuring the work week, with specific days in the office to be determined in coordination with the team.

📝 Enhancement Note: The hybrid work arrangement in Stockholm suggests a modern work environment catering to both collaboration and individual focus. The emphasis on "moving fast and taking pride in what they build" points to a results-oriented and dedicated team culture.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and portfolio to assess qualifications and fit.

• Hiring Manager Interview: Typically with Martin Grannen, focusing on your experience, design philosophy, and alignment with the role's core responsibilities.

• Design Exercise/Assessment: Candidates may be asked to complete a take-home design challenge or participate in a live design exercise to evaluate problem-solving skills, craft, and process. This might be data-driven.

• Team/Stakeholder Interviews: Meetings with Product Managers and Engineers to assess collaboration skills, communication style, and ability to integrate into cross-functional teams.

• Final Interview: Potentially with a senior leader to discuss overall fit, career aspirations, and finalize the offer.

Portfolio Review Tips:

• Structure Your Case Studies: For each project, clearly outline the problem, your role, the process you followed (discovery, ideation, design, testing, iteration), the constraints and trade-offs you navigated, and the final outcome or impact.

• Show Your Thinking: Don't just present polished final screens. Include sketches, wireframes, user flows, research insights, and rationale behind your design decisions. Explain why you made certain choices.

• Highlight Impact: Quantify the impact of your designs whenever possible (e.g., increased conversion rates, improved user satisfaction, reduced task completion time). If exact metrics aren't available, discuss the intended impact and how you would measure it.

• Tailor to the Role: Emphasize projects relevant to B2B SaaS, self-serve environments, or complex product domains. Showcase your experience with design systems and UI modernization.

• Clarity and Conciseness: Ensure your portfolio is easy to navigate and your case studies are well-written and concise.

Challenge Preparation:

• Understand the Brief: Carefully read and understand any design challenge prompt. Clarify any ambiguities with the interviewer.

• Time Management: If it's a take-home exercise, plan your time effectively to cover all aspects. If it's a live exercise, focus on demonstrating your process and communication.

• Focus on Process: Interviewers are often more interested in how you approach a problem than finding the "perfect" solution. Document your thought process, assumptions, and trade-offs.

• Presentation Skills: Be prepared to present and articulate your work clearly, confidently, and concisely. Practice explaining your design decisions and their rationale.

📝 Enhancement Note: The mention of a "data-driven assessment" suggests that candidates should be prepared for a more analytical component to the evaluation process, potentially involving user data or performance metrics.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly mentioned as a required skill for design and prototyping.

• Design Systems: Experience with creating, maintaining, or contributing to design systems is essential.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools might be beneficial.

Analytics & Reporting:

• User Research Tools: Experience with tools for conducting user interviews, surveys, and usability testing.

• Analytics Platforms: Familiarity with tools like Google Analytics, Amplitude, or similar for understanding user behavior and product performance.

• Data Analysis: Ability to interpret data and user research findings to inform design decisions.

CRM & Automation:

• While not directly a design tool, understanding how products integrate with CRMs or marketing automation platforms (given Mailjet's context) can be beneficial.

📝 Enhancement Note: The explicit requirement for Figma and design system experience highlights the technical toolkit expected for this role. The emphasis on data-driven design implies a need for familiarity with analytics and research tools.

👥 Team Culture & Values

Operations Values:

• Learning & Change: The company culture values continuous learning and embracing change, encouraging adaptation and growth.

• Impact-Driven: A focus on achieving tangible outcomes and making a real impact, rather than just completing tasks.

• Collaboration & Partnership: Strong emphasis on working closely with Product Managers and Engineers as true partners in product development.

• Craftsmanship: A dedication to high-quality design execution, paying attention to detail in interactions, visuals, and microcopy.

• Inclusivity & Fairness: A commitment to fair, objective, and inclusive recruitment processes.

Collaboration Style:

• Cross-functional Integration: Designers are embedded in product teams and work seamlessly with PMs and engineers.

• Partnership Approach: The role emphasizes being a "true partner" in shaping what is built, rather than a service provider.

• Fast-Paced & Proud: The team moves fast but takes pride in their work, suggesting a high-energy, quality-focused environment.

• Open Communication: Encouragement to ask questions throughout the hiring process implies an open and transparent communication culture.

📝 Enhancement Note: The values of "learning, embracing change, and opportunities for personal and professional growth" are core to Sinch's ethos and are likely reflected in the Mailjet team's day-to-day operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Modernization: Contributing to UI modernization while ensuring the product remains robust and meets the needs of a loyal user base.

• Owning a Product Domain: Taking full ownership of design for a specific area, requiring strategic thinking and the ability to navigate ambiguity.

• Driving Impact: Demonstrating tangible impact through design in a competitive SaaS market.

• Cross-functional Alignment: Effectively collaborating with diverse stakeholders (PMs, Engineers) to align on vision and execution.

• Adapting to AI Trends: Integrating AI-assisted design workflows and tools into the existing design process.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunity to refine and expand expertise in B2B SaaS product design, interaction design, and visual systems.

• Design System Leadership: Contribute to the growth and evolution of a scalable design system.

• Product Strategy Influence: Deepen involvement in product discovery and strategy, influencing the product roadmap.

• Industry Exposure: Work within a global communications company (Sinch) and gain insights into the broader tech landscape.

• Mentorship: Potential to grow into a mentoring role for less experienced designers.

📝 Enhancement Note: The role presents a significant opportunity to shape the future of a key product within a larger tech organization, offering challenges that foster substantial professional development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to make significant trade-offs in a design project. How did you approach it, and what was the outcome?" (Assesses problem-framing and decision-making)

• "How do you ensure your designs are user-centric while also meeting business objectives and technical constraints?" (Evaluates strategic thinking and collaboration)

• "Walk me through a case study from your portfolio that demonstrates your end-to-end design process, from discovery to delivery." (Assesses process, craft, and communication)

Company & Culture Questions:

• "What interests you about Sinch and the Mailjet product specifically?" (Assesses motivation and research)

• "How do you stay updated on design trends and new technologies, such as AI in design?" (Evaluates continuous learning and forward-thinking)

• "Describe your ideal collaboration style with product managers and engineers." (Gauges teamwork and communication fit)

Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative: the challenge, your journey, and the resolution.

• Show, Don't Just Tell: Use visuals (wireframes, user flows, mockups, prototypes) to illustrate your process and solutions.

• Explain Your 'Why': Clearly articulate the rationale behind your design decisions, referencing research, data, or strategic goals.

• Be Prepared for Deep Dives: Be ready to answer detailed questions about any aspect of your portfolio projects.

• Highlight Specific Contributions: If it was a team project, clearly define your individual role and contributions.

📝 Enhancement Note: Candidates should prepare to discuss their experience with B2B SaaS, design systems, and UI modernization, as these are key aspects of the role and company direction.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on the Sinch careers portal.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating B2B SaaS experience, end-to-end design ownership, UI modernization, and design system contributions. Showcase your problem-framing and trade-off analysis skills.

• Resume Optimization: Ensure your resume clearly articulates your years of experience, key skills (Figma, design systems, user research), and accomplishments relevant to the job description, using keywords from the listing.

• Prepare Your Narrative: Practice walking through 1-2 key portfolio projects, focusing on your thought process, collaboration, and the impact of your design decisions. Be ready to discuss how you'd approach the challenges mentioned in the job description.

• Company Research: Familiarize yourself with Sinch's mission, Mailjet's product offering, and their commitment to innovation and customer experience. Understand their values and how they approach design and recruitment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.