Part time Framer(will train)

📍 Job Overview

Job Title: Part-time Framer (Will Train)

Company: Michaels Stores

Location: Suwanee-3630 Peachtree Pkwy Ste 400, Suwanee, Georgia, United States

Job Type: Part-time

Category: Retail Operations / Sales

Date Posted: August 22, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer service and building relationships within a retail environment, specifically within the custom framing department.

• Key responsibilities include operating framing equipment, ensuring high-quality custom framing solutions, and maintaining store presentation standards.

• The position involves transactional duties such as cash handling and supporting omni-channel processes, contributing to overall store operational efficiency.

• This is a part-time, on-site position requiring flexibility in working hours, including nights, weekends, and early mornings.

📝 Enhancement Note: While the title is "Framer," the role encompasses broader retail operations duties beyond just framing, including customer engagement, merchandising, and transactional tasks. The "will train" aspect indicates a strong focus on developing internal talent for specialized skills like custom framing.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by understanding their needs and providing expert advice on custom framing solutions.
  • Utilize sales techniques and product knowledge to drive custom framing sales and achieve personal designer sales and production goals.
  • Acknowledge customers promptly, assist in locating products, and offer solutions to enhance their shopping experience.
  • Support omni-channel processes, ensuring a seamless customer journey across online and in-store platforms.

• Custom Framing Operations:

  • Complete custom framing orders with a high degree of quality, ensuring adherence to company standards and customer specifications.
  • Operate framing equipment, including specialized machinery and tools, safely and efficiently.
  • Maintain the ready-made frame department and other assigned areas, ensuring visual appeal and product availability.

• Store Operations & Merchandising:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational excellence.
  • Maintain a safe, clean, and clutter-free store environment, contributing to an inviting shopping atmosphere.
  • Assist in the truck un-load and stocking processes, ensuring efficiency and adherence to truck standards.
  • Manage the ready-made frame department and other assigned areas, including SISO (Sales In, Stock Out) and Directed Replenishment.

• Transactional & Administrative Duties:

  • Operate the cash register accurately and execute cash handling procedures to company standards.

  • Support shrink and safety programs through diligent adherence to policies and procedures.

  • Maintain basic computer skills for operational tasks.

📝 Enhancement Note: The responsibilities highlight a blend of specialized skill (framing) and general retail operations. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a sales-driven approach within the framing service.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a foundational understanding of basic math and measurement is essential for framing accuracy. Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.

• Demonstrated ability to learn and master new technical skills related to equipment operation and product knowledge. Required Skills:

• Basic Computer Skills: Ability to navigate store systems, POS, and basic software applications.

• Measuring Skills: Proficient in taking accurate measurements for custom framing projects.

• Customer Service Excellence: Proven ability to engage with customers, understand their needs, and provide satisfactory solutions.

• Cash Handling Proficiency: Accurate and efficient operation of a cash register and secure cash management.

• Merchandising Acumen: Ability to maintain visually appealing product displays and organized store environments.

• Teamwork & Collaboration: Ability to work effectively with colleagues and contribute to a positive team atmosphere.

• Adherence to SOPs: Commitment to following established Standard Operating Procedures for operational consistency and compliance.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store setting.

• Sales Experience: Proven track record of successfully selling products or services to customers.

• Framing Equipment Operation: Familiarity with operating specialized framing tools and machinery.

• Visual Merchandising: Experience in creating attractive product displays.

📝 Enhancement Note: The "will train" aspect makes required skills lean towards foundational abilities like customer service and basic technical aptitude, while preferred skills indicate areas where candidates can hit the ground running faster.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight instances where they have demonstrated problem-solving skills related to customer needs or process improvements in previous roles.

• Examples of successfully managing multiple tasks simultaneously in a fast-paced environment will be beneficial.

• Showcase instances where you have taken initiative to improve customer satisfaction or store operations. Process Documentation:

• Familiarity with following Standard Operating Procedures (SOPs) is critical. Candidates should be prepared to discuss their understanding of the importance of process adherence in a retail environment.

• The ability to understand and execute workflow instructions for custom framing orders, from consultation to completion, is key.

📝 Enhancement Note: For an entry-level, part-time role like this, a traditional "operations portfolio" is unlikely. The focus will be on demonstrating transferable skills and a willingness to learn and follow established processes. Applicants should be ready to discuss past experiences that showcase relevant competencies.

💵 Compensation & Benefits

Salary Range:

• As this is a part-time, entry-level position, the salary is expected to be at or slightly above minimum wage for the Suwanee, Georgia area, likely ranging from $12 - $16 per hour.

• The specific rate will depend on experience, skills, and the interviewing team's assessment during the hiring process. Benefits:

• Employee Discounts: Access to discounts on Michaels products, fostering a connection with the company's offerings.

• 401(k) with Employer Match: For eligible team members, providing a path for long-term financial savings.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Other Potential Benefits (Eligibility Dependent):

  • Medical, Dental, and Vision Coverage

  • Telemedicine Services

  • Flexible Spending Accounts (FSAs)

  • Commuter Benefits

  • Tuition Assistance

  • Adoption Assistance

  • Various Voluntary Insurance Options Working Hours:

• This is a part-time position. The specific number of hours per week will vary based on business needs and scheduling.

• Employees must be available to work nights, weekends, and early mornings as required by the retail schedule. The stated "working hours: 40" likely refers to a full-time equivalent for context, but this role is explicitly part-time.

📝 Enhancement Note: Salary is an estimate based on similar part-time retail positions in the Suwanee, GA area and the entry-level nature of the role. Benefits listed are comprehensive based on company information and may have eligibility requirements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail

Company Size: Large (over 10,000 employees globally)

Founded: 1973

Company Headquarters: Irving, Texas, USA

Team Structure:

• This role is part of a store-level team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Manager or Lead Framer.

• Collaboration is expected with fellow part-time and full-time store associates across various departments (e.g., sales floor, cashiers).

• The company emphasizes a culture of creativity, customer focus, and teamwork. Methodology:

• Customer-Centric Approach: Focus on building relationships and providing solutions that meet customer creative needs.

• Process Adherence: Strong emphasis on following Standard Operating Procedures (SOPs) for consistent service delivery and operational efficiency.

• Quality Production: Commitment to delivering high-quality custom framing solutions that meet customer expectations.

• Team Collaboration: Encouraging a supportive work environment where team members assist each other.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels is a well-established leader in the arts and crafts retail space. The culture likely balances creative expression with the operational demands of a large retail chain.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with Specialized Skill Development

Reporting Structure: Reports to Store Management (e.g., Store Manager, Assistant Manager) and potentially a dedicated Framing Department Lead.

Operations Impact: This role directly impacts customer satisfaction and revenue through sales of custom framing and general store operations. A well-executed framing service can drive repeat business and customer loyalty.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, design consultation, and operating specialized equipment.

• Retail Advancement: Potential to move into roles with more responsibility within the store, such as Key Holder, Sales Associate Lead, or even Assistant Store Manager, depending on performance and interest.

• Cross-Training: Possibility of being cross-trained in other store functions to broaden retail experience.

• Specialization: Develop into a subject matter expert in custom framing, potentially training new team members in the future.

📝 Enhancement Note: For an entry-level, part-time role, growth is primarily focused on skill acquisition and internal advancement within the store hierarchy. Long-term career paths in retail operations often start with foundational roles like this.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s): Suwanee, Georgia - a busy retail corridor.

Workspace Context:

• The primary workspace is the retail floor and the dedicated custom framing area within the store.

• The framing shop environment includes specialized equipment like a glass cutter and heat press, requiring adherence to safety protocols.

• While most public areas are climate-controlled, some stock rooms may not be.

• Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloading. Work Schedule:

• Part-time with variable hours.

• Must be available for nights, weekends, and early mornings. Flexibility is key to accommodate retail operational needs and customer traffic patterns.

📝 Enhancement Note: This is a hands-on, customer-facing role in a dynamic retail setting. The work environment requires adaptability to different tasks and situations, from direct customer interaction to physical labor and equipment operation.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted via phone or online application review to assess basic qualifications and availability.

• In-Person Interview: This will be the primary interview stage. Expect a conversation with the hiring manager (e.g., Store Manager or Framing Lead).

  • Focus: Assessing customer service skills, attitude, reliability, and willingness to learn.
  • Questions: Behavioral questions about past experiences (e.g., "Tell me about a time you handled a difficult customer"), situational questions ("What would you do if a customer was unhappy with their framing?"), and questions about availability.
  • Skills Assessment: May include a brief demonstration of basic measuring skills or a discussion about their understanding of customer service.

• Practical Assessment (Potentially): For the "will train" aspect, the interviewer might observe how you interact with potential tools or discuss your approach to learning new skills.

• Offer: If successful, a conditional offer of employment will be extended.

Portfolio Review Tips:

• As this role is entry-level and offers training, a formal portfolio is not expected.

• Instead, be prepared to discuss specific examples from previous work, volunteer roles, or even personal projects that demonstrate:

  • Customer Service Skills: How you've helped customers, resolved issues, or gone the extra mile.
  • Problem-Solving: Instances where you identified a need and found a solution.
  • Attention to Detail: Examples where accuracy was important (e.g., precise measurements, careful work).
  • Reliability and Work Ethic: Discuss your punctuality and commitment to tasks.

• "Show, Don't Just Tell": Instead of saying "I have good customer service," describe a specific interaction where you provided excellent service.

Challenge Preparation:

• Customer Interaction Simulation: Be ready for role-playing scenarios where you interact with a "customer" needing framing advice or having a complaint.

• Understanding of Retail Operations: Be prepared to discuss your understanding of what makes a retail store successful (e.g., clean environment, helpful staff, good product availability).

• Learning Agility: Demonstrate enthusiasm and a proactive attitude towards learning new skills and processes.

📝 Enhancement Note: The interview process will focus heavily on soft skills, attitude, and potential, given the training offered. Candidates should emphasize their customer-centric approach and eagerness to develop technical framing skills.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry.

• Custom Framing Equipment:

  • Mat Cutters/Frame Cutters: For precise cutting of mats and frame materials.
  • Molding Choppers: For cutting frame lengths.
  • Jointers/V-Nailers: For assembling frames.
  • Heat Press: For mounting artwork or applying finishes.
  • Glass Cutters: For sizing glass or acrylic.

• Basic Measuring Tools: Tape measures, rulers, calipers.

Analytics & Reporting:

• Store-Level Sales Reports: Understanding basic sales metrics related to custom framing and overall store performance.

• Inventory Management Systems: For tracking stock levels of frames, mats, and supplies.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: Potentially through the POS system or a dedicated customer database to track custom framing orders and customer preferences.

• Omni-Channel Support Tools: Systems that facilitate online orders and in-store fulfillment.

📝 Enhancement Note: Proficiency with specific framing equipment will be trained. The emphasis is on the ability to learn and operate these tools safely and effectively, along with basic computer and POS system skills.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging artistic expression and helping customers bring their creative visions to life.

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through exceptional service.

• Quality: Commitment to delivering high-quality custom framing solutions that meet or exceed expectations.

• Teamwork: Fostering a collaborative environment where team members support each other to achieve store goals.

• Integrity: Upholding company policies, ethical standards, and honest business practices.

• Efficiency: Striving for operational excellence in all tasks, from framing production to customer transactions.

Collaboration Style:

• Cross-Functional Integration: Working closely with other store associates to ensure a seamless customer experience, from initial greeting to final checkout.

• Process-Oriented: Adhering to established workflows and SOPs to ensure consistency and efficiency in framing production and store operations.

• Supportive Environment: Encouraging team members to ask questions, share knowledge, and assist one another.

📝 Enhancement Note: Michaels emphasizes values that blend creative passion with operational discipline, aiming for a supportive and customer-centric retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Learning Specialized Skills: Mastering the operation of framing equipment and techniques requires practice and attention to detail.

• Balancing Multiple Roles: Juggling customer service, sales, framing production, and general store upkeep simultaneously.

• Managing Customer Expectations: Effectively communicating timelines, costs, and design options to ensure customer satisfaction with custom framing.

• Physical Demands: The role involves standing for long periods, lifting, and repetitive motions associated with framing.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing techniques, equipment operation, and sales processes.

• Product Knowledge Expansion: Deepening understanding of various framing materials, art preservation, and design principles.

• Customer Service Enhancement: Developing advanced skills in customer engagement, conflict resolution, and consultative selling.

• Retail Operations Exposure: Gaining experience in diverse areas of retail management and store operations.

📝 Enhancement Note: The primary challenge is the learning curve for framing skills, which is mitigated by the company's training program. Growth opportunities are tied to mastering these skills and demonstrating strong performance in customer service and sales.

💡 Interview Preparation

Strategy Questions:

• Customer Service:

  • "Describe a time you went above and beyond to help a customer."
  • "How would you handle a customer who is unhappy with a framing quote?"
  • "What does excellent customer service mean to you in a retail environment?"

• Skills & Aptitude:

  • "What experience do you have with tools or equipment? Are you comfortable learning new machinery?"
  • "How do you ensure accuracy when taking measurements or completing tasks?"
  • "Describe your experience with basic computer tasks or operating a cash register."

• Work Ethic & Availability:

  • "What are your available working hours, and are you flexible for nights and weekends?"

  • "How do you prioritize tasks when you have multiple things to do?"

  • "Why are you interested in working at Michaels and specifically in the framing department?" Company & Culture Questions:

• "What do you know about Michaels and our products/services?"

• "How do you think your skills and personality would fit into our team culture?"

• "What are your goals for working here?" Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to discuss specific examples from your past experiences that showcase:

  • Problem-Solving: A time you encountered a challenge and how you resolved it.
  • Customer Interaction: A positive customer experience you facilitated.
  • Attention to Detail: An instance where precision was crucial.
  • Teamwork: A situation where you collaborated effectively with colleagues.

• Be ready to articulate what you learned from these experiences and how they relate to the requirements of the Framer role.

📝 Enhancement Note: Interviews will likely assess your customer service aptitude, willingness to learn, and reliability. Prepare specific examples from your past to illustrate these qualities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Emphasize skills like "basic computer skills," "measuring skills," and "customer engagement."

• Prepare Specific Examples: Think of concrete instances from previous jobs, school projects, or volunteer work that demonstrate your customer service, problem-solving, attention to detail, and teamwork abilities.

• Review Company Information: Familiarize yourself with Michaels' mission, values, and products, particularly their custom framing services.

• Practice Interview Answers: Rehearse responses to common interview questions, focusing on providing specific, STAR method (Situation, Task, Action, Result) examples. Be ready to discuss your availability clearly.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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