Part Time Framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Plano, Texas, United States (6400 W Plano Pkwy Ste 130)

Job Type: Part-Time

Category: Retail Operations / GTM Support (Customer-Facing)

Date Posted: June 09, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is primarily focused on customer engagement and driving sales within the custom framing department of a retail environment.

• It involves a blend of direct customer interaction, sales execution, and operational tasks essential for a retail setting.

• The position emphasizes building customer relationships and providing tailored solutions, aligning with a GTM (Go-To-Market) strategy that prioritizes customer experience.

• Key activities include operating specialized equipment, maintaining store standards, and contributing to overall store performance.

📝 Enhancement Note: While the title "Framer" might suggest a purely production role, the description clearly indicates a strong customer-facing and sales component, positioning this as a hybrid retail sales and light production role. It's crucial for candidates to understand this dual nature.

📈 Primary Responsibilities

• Customer Relationship Building: Engage with customers to understand their needs and recommend personalized custom framing solutions, utilizing "Elevated ABC Deliver" methodology to build lasting relationships.

• Sales Execution & Production: Drive sales targets for custom framing services and ensure high-quality, on-time completion of framing orders.

• Store Operations & Merchandising: Maintain the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment, ensuring a well-merchandised and in-stock store environment for customers.

• Customer Service Excellence: Provide friendly and efficient customer service, assisting customers with locating products, answering inquiries, and ensuring a positive shopping experience.

• Cash Handling & Transactions: Operate the cash register accurately and execute cash handling procedures according to company standards.

• Omni-channel Support: Assist with various omni-channel processes to support seamless customer transactions across different platforms.

• Store Maintenance & Safety: Adhere to Standard Operating Procedures (SOPs), company programs, and safety protocols to ensure compliance and a safe, clean, and clutter-free environment.

• Inventory & Stocking: Participate in truck unloading and stocking processes, ensuring adherence to truck standards and efficient inventory management.

📝 Enhancement Note: The responsibilities highlight a direct impact on revenue through sales and customer retention, characteristic of a GTM-aligned role. The emphasis on SOPs and operational efficiency is key for retail success.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions; specific educational requirements are not explicitly stated but implied by the nature of the role.

Experience:

• 0-2 years of experience in a customer-facing role.

• Experience in retail, sales, or a related field is preferred. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale systems and basic computer applications.

• Basic Measuring Skills: Proficiency in accurate measurement for framing projects.

• Equipment Operation: Ability to operate framing equipment and a glass cutter safely and effectively.

• Customer Service: Proven ability to provide friendly, helpful, and solutions-oriented customer service.

• Cash Handling: Experience or aptitude for accurate cash register operation and financial transactions.

• Attention to Detail: Crucial for ensuring framing order accuracy and quality.

• Communication Skills: Ability to communicate clearly with customers and team members.

Preferred Skills:

• Retail Experience: Previous experience working in a retail store environment.

• Sales Experience: Demonstrated ability to sell products or services and meet sales targets.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, or design principles is a plus.

• Merchandising Skills: Ability to create appealing product displays and maintain store presentation.

📝 Enhancement Note: The "0-2 years" experience level and the "basic" skill requirements indicate this is an entry-level position. However, the emphasis on sales and custom solutions suggests that candidates with a knack for sales and a creative eye will excel.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates can demonstrate their capabilities through examples of past customer service successes, sales achievements, or creative projects.

• For candidates with prior framing experience, showcasing examples of completed framing projects (photos) can be beneficial.

• Any experience with inventory management systems or point-of-sale (POS) systems can be highlighted. Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is critical. Candidates should be prepared to discuss their ability to follow established processes for sales, production, and store operations.

• Familiarity with workflow for custom order processing, from consultation to completion.

📝 Enhancement Note: For an entry-level retail role, a traditional "process portfolio" is unlikely. However, candidates can prepare by thinking about how they've applied processes in previous roles, especially in customer service, sales, or managing tasks.

💵 Compensation & Benefits

Salary Range:

• As a part-time, entry-level position in Plano, Texas, the hourly wage is estimated to be between $10.50 - $14.00 per hour.

• This estimate is based on prevailing wages for similar retail associate and part-time sales roles in the Plano, Texas area, considering the entry-level experience requirement. Factors such as specific store performance and candidate experience can influence the final offer. Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are available.

• Paid Time Off: Accrued paid time off for eligible team members.

• Tuition Assistance: Support for further education.

• Employee Discounts: Generous discounts on Michaels products.

• Other Benefits: Potential for additional benefits as outlined by the company.

Working Hours:

• This is a part-time position, with hours varying based on business needs.

• Work hours include nights, weekends, and early mornings. Flexibility is expected.

• The role may involve up to 40 hours per week, depending on scheduling.

📝 Enhancement Note: The salary range is an estimation based on typical entry-level retail positions in the specified location. Actual compensation will be determined by Michaels Stores. The listed benefits are generally standard for retail positions, with specific eligibility criteria applying.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creating and celebrating in North America.

Company Size: Large (over 1,000 employees globally, with over 1,300 stores in the US and Canada). This size implies structured processes and a defined corporate culture.

Founded: 1973. With a long history, Michaels has established operational practices and a strong brand presence.

Team Structure:

• Store Level: The Framer will be part of a store team, likely reporting to a Store Manager or Assistant Manager, and working alongside other sales associates, framers, and potentially department leads.

• Departmental Focus: The role has a specific focus on the Custom Framing department, requiring collaboration with fellow framing specialists and potentially cross-training with other store functions.

• Cross-functional Collaboration: Collaboration extends to assisting customers across various departments, participating in stock replenishment, and supporting omni-channel fulfillment.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing personalized solutions, as indicated by the "Elevated ABC Deliver" methodology.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistent execution of sales, production, and operational tasks.

• Data-Informed Operations: While not explicitly detailed for this role, retail operations at Michaels likely involve tracking sales, inventory, and customer engagement metrics to drive performance.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is built around creativity, customer engagement, and operational efficiency within a large retail framework. The emphasis on "fueling the joy of creativity" suggests a positive and supportive work environment.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with a specialization in Custom Framing. This role serves as a foundational position within a retail environment, offering exposure to sales, customer service, and operational processes.

Reporting Structure: Typically reports to a Store Manager or a designated Department Manager/Lead responsible for the framing department.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to customer loyalty by providing exceptional service and quality products. Their role in maintaining store appearance and stock levels also supports overall operational efficiency and customer satisfaction.

Growth Opportunities:

• Skill Development: Opportunity to develop specialized skills in custom framing, including design, material selection, and equipment operation.

• Sales Proficiency: Enhance sales techniques, customer engagement strategies, and product knowledge.

• Retail Management Path: Potential to advance into roles such as Lead Framer, Assistant Store Manager, or Store Manager within Michaels, by demonstrating strong performance, leadership potential, and a commitment to company values.

• Cross-Training: Possibility of cross-training in other store departments to broaden retail operational knowledge.

📝 Enhancement Note: This role is an excellent starting point for individuals interested in a retail career. Growth is typically achieved through demonstrating strong performance, taking on more responsibility, and expressing interest in leadership development programs offered by Michaels.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and involves direct interaction with the public.

Office Location(s): Plano, Texas (specifically 6400 W Plano Pkwy Ste 130). The store is located in a commercial area, accessible to the local community.

Workspace Context:

• Climate Control: Most public areas of the store are climate-controlled.

• Frame Shop: The framing area contains specialized equipment like a glass cutter and a heat press, requiring careful operation.

• Stock Rooms: Some stock rooms may not be climate-controlled, presenting varying environmental conditions.

• Collaboration: Daily interaction with store team members and customers.

Work Schedule:

• Part-time, with flexible hours that include nights, weekends, and early mornings.

• The schedule is dependent on business needs and staffing requirements.

📝 Enhancement Note: The work environment is typical for a retail store, demanding adaptability and a customer-first attitude. Candidates should be comfortable with a fast-paced, hands-on role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening.

• In-Person Interview: A more in-depth interview at the store location, potentially including a practical assessment.

• Skills Assessment: Candidates may be asked to demonstrate basic measuring skills or discuss their approach to customer service and problem-solving.

• Team Interaction: An opportunity to meet the store management team and potentially other associates.

• Final Offer: Based on interview performance, skills assessment, and background checks.

Portfolio Review Tips:

• For this role: Focus on highlighting customer service scenarios, sales achievements (even if not directly framed), and any projects (personal or professional) where attention to detail and precision were key.

• If you have framing experience: Prepare clear, high-quality photos of past framing projects. Be ready to discuss your process, material choices, and how you met customer expectations.

• Resume: Ensure your resume clearly lists any relevant experience, such as retail, sales, customer service, or any hands-on creative work. Quantify achievements where possible (e.g., "Exceeded sales targets by 10%").

Challenge Preparation:

• Customer Service Scenarios: Be ready to discuss how you would handle common customer requests or complaints in a retail setting.

• Problem-Solving: Think about a time you had to solve a problem related to a customer order or a store operation.

• Sales Approach: Prepare to talk about how you would approach a customer to offer custom framing solutions and close a sale.

📝 Enhancement Note: For an entry-level position, the interview process will focus on assessing soft skills, attitude, and basic aptitude for the role's requirements. Demonstrating enthusiasm and a willingness to learn is key.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially customer orders.

• Framing Equipment: Standard framing tools, including mat cutters, frame saws, and assembly tools.

• Glass Cutter: Specialized tool for cutting glass or acrylic for frames.

• Heat Press: May be used for specific framing applications or finishing.

• Measuring Tools: Tape measures, rulers, and calipers for accurate dimensions.

Analytics & Reporting:

• While direct use by the Framer might be limited, the role contributes to data captured by the POS system, such as sales figures and order volume. CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a system or approach for managing customer interactions and building relationships. The POS system might have basic CRM functionalities.

• Inventory Management Systems: Used for tracking stock levels of frames, mats, and supplies.

📝 Enhancement Note: Proficiency with basic computer skills and specific framing equipment is essential. Familiarity with retail POS systems is highly advantageous.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building strong relationships.

• Creativity & Passion: Encouraging a love for arts and crafts, and applying creativity to customer solutions.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and support a positive work environment.

• Integrity & Respect: Upholding ethical standards, treating all individuals with respect, and fostering an inclusive atmosphere.

• Efficiency & Quality: Delivering high-quality products and services while adhering to operational standards.

Collaboration Style:

• Cross-functional: Associates work together across departments to assist customers, manage inventory, and ensure smooth store operations.

• Customer-Centric: The primary collaboration focus is on serving the customer effectively, whether through sales, service, or providing information.

• Process-Oriented: Collaboration often involves following established SOPs to ensure consistency and efficiency in tasks like order fulfillment and stock management.

📝 Enhancement Note: Michaels fosters a culture that values creativity, customer engagement, and teamwork. Associates are expected to contribute to a positive and inclusive environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales goals while also fulfilling framing orders accurately and on time.

• Pace of Retail: Adapting to the fast-paced nature of a retail store, especially during peak seasons or busy periods.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to complex projects.

• Physical Demands: Performing physically demanding tasks such as standing for long periods, lifting heavy items, and working with specialized equipment.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge and skills in custom framing techniques, materials, and design trends.

• Sales & Customer Engagement: Hone sales skills, learn effective upselling and cross-selling techniques, and master customer relationship management.

• Retail Operations: Gain comprehensive experience in various aspects of retail operations, including inventory, merchandising, and POS systems.

• Career Advancement: Potential to move into leadership roles within Michaels through demonstrated performance and commitment.

📝 Enhancement Note: This role offers a solid foundation for a career in retail, with opportunities to specialize and advance. The challenges are typical of the retail environment and are balanced by growth potential.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer. How did you handle a difficult customer interaction?"

• Sales Approach: "How would you approach a customer who is browsing the framing section but hasn't asked for help? What questions would you ask to understand their needs?"

• Problem-Solving: "Imagine a customer's framing order is delayed. How would you communicate this and resolve the situation?"

• Technical Skills: "What experience do you have with measuring or using tools? How comfortable are you learning to operate new equipment like a glass cutter?"

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?"

• "Why are you interested in a part-time role with Michaels?"

• "How do you contribute to a positive team environment?"

• "What does good customer service mean to you in a retail setting?" Portfolio Presentation Strategy:

• For this role: Focus on articulating your customer service philosophy, any sales experiences (even if informal), and examples of projects where attention to detail was critical. If you have photos of past framing work, be ready to briefly explain the project and your approach.

• Resume Walkthrough: Be prepared to walk through your resume, highlighting experiences relevant to customer interaction, sales, and any hands-on tasks.

📝 Enhancement Note: Prepare specific examples that demonstrate your customer service skills, sales aptitude, and ability to follow instructions and learn new processes. Enthusiasm for the creative aspect of Michaels is a significant plus.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and any experience with tools, measuring, or creative projects. Use keywords from the job description like "customer service," "sales," "framing," and "retail operations."

• Prepare for Interview: Research Michaels Stores, their mission, and their emphasis on creativity and customer experience. Prepare to discuss how your skills align with the responsibilities of a Part-Time Framer, particularly in customer engagement and sales.

• Practice Scenarios: Think of specific examples from past experiences (retail, volunteer, personal projects) that demonstrate your ability to handle customer interactions, solve problems, and work with precision.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.