Part Time Custom Framer

📍 Job Overview

Job Title: Part Time Custom Framer

Company: Michaels Stores

Location: Phoenix, AZ, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-06-21

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Responsible for building strong customer relationships and providing memorable custom framing solutions.

• Drive sales and production targets through personalized customer engagement and expert product knowledge.

• Execute retail operations with a focus on maintaining a safe, clean, and well-merchandised store environment.

• Operate framing equipment and manage inventory for ready-made frames and related departments.

• Assist with omni-channel processes and cash handling to ensure efficient customer transactions.

📝 Enhancement Note: This role, while categorized as Part Time Custom Framer, involves significant customer-facing responsibilities, sales, and operational duties within a retail art and craft environment. The core focus is on delivering a high-quality custom framing service integrated with a broader retail sales and merchandising function.

📈 Primary Responsibilities

• Build and nurture customer relationships by understanding their needs and recommending tailored custom framing solutions, utilizing elevated selling techniques.

• Achieve and exceed personal sales and production goals for custom framing orders through effective customer engagement and upselling.

• Ensure the timely and high-quality completion of all custom framing orders, adhering to production standards and timelines.

• Maintain the visual presentation and stock levels of the ready-made frame department, including Single Item Single Out (SISO) and Directed Replenishment processes.

• Provide exceptional customer service by assisting shoppers, locating products, and ensuring a positive and accessible shopping experience.

• Strictly adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational excellence.

• Actively participate in and support company shrink and safety programs to minimize losses and ensure a secure work environment.

• Foster a positive and respectful work environment by interacting constructively with colleagues and upholding organizational values.

• Participate in truck un-load and stocking processes, ensuring adherence to truck standards and budget constraints.

• Accurately operate the cash register, execute cash handling procedures, and manage transactions according to company standards.

• Acknowledge all customers, assist them in locating products, and provide effective solutions to their needs.

• Support and execute omni-channel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store initiatives.

📝 Enhancement Note: The responsibilities highlight a blended role encompassing specialized custom framing, general retail sales, customer service, and operational tasks. Emphasis on "Elevated ABC Deliver" suggests a structured sales methodology focused on customer relationship management and consultative selling within the framing context.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in basic mathematics and spatial reasoning is implied for framing measurements and design.

Experience: 0-2 years of experience in a customer-facing role, preferably within a retail or craft-related environment. Prior experience in custom framing or art-related services is a significant advantage.

Required Skills:

• Basic computer proficiency for POS systems and potential order management software.

• Fundamental measuring skills for accurate custom framing dimensions.

• Ability to operate specialized framing equipment, including mat cutters and potentially mounting tools.

• Proficiency in operating a cash register and executing accurate cash handling procedures.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to understand and adhere to Standard Operating Procedures (SOPs).

• Basic merchandising skills for maintaining department appearance. Preferred Skills:

• Previous retail sales experience, particularly in a commission-based or goal-oriented environment.

• Proven experience in selling products and/or services directly to customers, with a consultative approach.

• Familiarity with art materials, framing techniques, and design principles.

• Experience with inventory management and replenishment processes.

• Familiarity with omni-channel retail operations.

📝 Enhancement Note: The "0-2" experience level suggests this role is designed for individuals new to specialized retail roles or custom framing, with a strong emphasis on trainable skills and customer service aptitude. The "basic" qualifiers for computer and measuring skills indicate that extensive prior expertise is not a prerequisite, but a foundational understanding is necessary.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level, part-time role, candidates are encouraged to highlight any examples of past creative projects or customer service achievements that demonstrate attention to detail, problem-solving, and aesthetic sensibility.

• Showcase examples of how you have successfully met customer needs or exceeded expectations in previous roles.

• For candidates with prior framing experience, a visual representation of past framing projects (e.g., photos) could be beneficial. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Demonstrate an ability to learn and implement new processes quickly, particularly those related to customer engagement and order fulfillment.

• Be ready to articulate how they would approach problem-solving within established operational guidelines to ensure consistent quality and customer satisfaction.

📝 Enhancement Note: Given the entry-level and part-time nature of this role, the emphasis is less on a formal portfolio and more on demonstrating an understanding of process adherence and a willingness to learn. The "Elevated ABC Deliver" framework implies a specific sales process that applicants should be prepared to learn and execute.

💵 Compensation & Benefits

Salary Range: As this is a Part Time Custom Framer position at Michaels Stores in Phoenix, AZ, the estimated hourly wage would typically fall between $13.00 - $17.00 per hour. This range is based on industry benchmarks for entry-level retail positions with specialized responsibilities in the Phoenix metropolitan area, considering cost of living and typical retail compensation structures.

Benefits:

• Health Insurance (medical, dental, and vision) - Eligibility may vary based on hours worked and employment status, but is generally offered to part-time Team Members.

• Paid Time Off - Accrual and eligibility typically depend on hours worked and length of service.

• Tuition Assistance - Details and eligibility criteria would need to be confirmed with the employer.

• Generous Employee Discounts - Applicable to Michaels products and services.

• Other benefits as may be applicable and detailed upon employment.

Working Hours: This is a part-time position. While the typical full-time work week is 40 hours, part-time hours can vary. The role requires flexibility to work nights, weekends, and early mornings as dictated by store operating hours and customer demand.

📝 Enhancement Note: The salary estimate is a benchmark for the Phoenix, AZ area for a part-time retail role with specialized duties. Actual compensation will be determined by the employer based on experience, qualifications, and specific hours scheduled. The benefits listed are those explicitly mentioned in the job description and are standard for a company of Michaels' size, though part-time eligibility varies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and home décor, serving a wide demographic of hobbyists, DIY enthusiasts, and professional artists. This context means the work environment is often creative and customer-focused, with an emphasis on product knowledge and inspiration.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across the US and Canada, indicating a large, established retail organization. This size offers opportunities for structured training, established operational processes, and potential career paths within the company.

Founded: Michaels was founded in 1973 and is headquartered in Irving, Texas. This long history suggests a stable company with a well-defined brand and operational framework.

Team Structure:

• The framing department is likely a specialized unit within a larger store team.

• Team members collaborate closely for customer service, sales, and operational tasks like stocking and merchandising.

• Cross-functional collaboration is essential, involving interactions with other departments and potentially store management for operational support and problem-solving.

• The reporting structure would typically be to a Store Manager or Assistant Store Manager, with a potential lead framer or department specialist overseeing daily framing tasks. Methodology:

• Data Analysis and Insights: While not a primary analytics role, understanding sales data for framing and ready-made items can inform merchandising and customer engagement strategies.

• Workflow Planning and Optimization: Efficiently managing framing orders from consultation to completion, including production scheduling and material management.

• Automation and Efficiency Practices: Utilizing POS systems and potentially digital tools for order tracking and customer communication to streamline operations.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is rooted in creativity and customer engagement. For an operations-focused role like this, understanding how to integrate operational efficiency with a creative, customer-centric approach is key. The large company size implies standardized processes and a structured approach to retail operations.

📈 Career & Growth Analysis

Operations Career Level: This role is at an Entry-Level Operations Specialist position within a retail context. It requires learning and executing established operational procedures for custom framing, sales, and general store upkeep. The focus is on mastering specific craft-related operational tasks and customer service protocols.

Reporting Structure: The Custom Framer will report to the Store Manager or an Assistant Store Manager. They will work as part of the broader store team, collaborating with sales associates and other specialized roles within the store.

Operations Impact: The Custom Framer directly impacts store revenue through custom framing sales and contributing to overall store sales and customer satisfaction. Efficient operations in the framing department, including quality control and timely order fulfillment, are critical for customer retention and positive word-of-mouth. Ensuring a well-merchandised and stocked store also supports broader sales objectives.

Growth Opportunities:

• Operations Skill Advancement: Develop expertise in custom framing techniques, material selection, and advanced framing equipment operation.

• Retail Management Track: Progress to roles such as Sales Associate, Department Lead, Assistant Store Manager, or Store Manager by demonstrating strong performance, leadership potential, and a comprehensive understanding of retail operations.

• Cross-Training: Gain experience in other store departments, broadening operational knowledge and skill sets across the retail environment.

• Specialization: Become a go-to expert for custom framing within the store, potentially taking on more complex projects or training new team members.

📝 Enhancement Note: Growth opportunities lean towards broader retail management or deepening specialization within the framing department. Demonstrating proficiency in both the craft and operational aspects of the role will be key for advancement.

🌐 Work Environment

Office Type: This is a retail store environment. The primary workspace will be within the Michaels store, including the sales floor, ready-made frame department, and the dedicated custom framing area (frame shop).

Office Location(s): The specific location is Store - 35035 North Valley Pkwy, Phoenix, AZ. This is a physical retail location accessible to customers.

Workspace Context:

• The framing area will contain specialized equipment like glass cutters and heat presses, requiring adherence to safety protocols.

• The sales floor requires constant engagement with customers and maintaining visual merchandising standards.

• The work environment can be dynamic, with varying customer traffic throughout the day, especially during peak seasons.

• Opportunities for collaboration with fellow team members will be frequent, for shared responsibilities and customer assistance.

Work Schedule: The role requires flexibility to work nights, weekends, and early mornings to cover store operating hours. Specific schedules will be assigned based on business needs and employee availability, fitting the "Part-Time" employment type.

📝 Enhancement Note: The work environment is hands-on and customer-centric, with specific safety considerations for the framing equipment. Flexibility in scheduling is a key aspect of this on-site retail role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application to assess basic qualifications and experience.

• In-Person Interview: Typically with the Store Manager or Assistant Store Manager. This will likely involve behavioral questions to gauge customer service skills, problem-solving abilities, and cultural fit. You may be asked about your interest in custom framing and your approach to sales.

• Skills Assessment/Demonstration: You may be asked to demonstrate basic measuring skills or discuss your understanding of how to operate framing equipment (if you have experience). For those without prior framing experience, the focus will be on your ability to learn and follow instructions.

• Store Walkthrough: The interviewer may walk you through the store, discussing responsibilities and expectations in different areas, including the framing department.

• Offer: If successful, an offer will be extended with details on compensation, benefits, and start date.

Portfolio Review Tips:

• Highlight Relevant Experience: Even without a formal portfolio, be prepared to discuss specific examples of customer service interactions where you went above and beyond.

• Showcase Creativity and Detail: If you have personal projects or past work that demonstrates attention to detail, aesthetic sense, or creative problem-solving, be ready to describe them.

• Demonstrate Learning Aptitude: For candidates new to framing, emphasize your eagerness to learn, your ability to follow instructions precisely, and any past experiences where you quickly mastered new skills.

• Discuss Sales Approach: Be ready to articulate how you would approach a customer looking for custom framing services, focusing on understanding their needs and presenting solutions.

Challenge Preparation:

• Customer Scenario: Prepare for scenarios where you need to handle a difficult customer or a complex framing request. Think about how you would de-escalate situations and find solutions within company policy.

• Sales Pitch: Practice a brief pitch on why a customer should choose custom framing at Michaels and how you would assist them through the process.

• Operational Understanding: Be ready to discuss your understanding of maintaining a clean and organized workspace, and why accurate measuring and quality control are important in custom framing.

📝 Enhancement Note: The interview process for this role is likely to be hands-on and focused on practical skills and customer interaction. Emphasizing a willingness to learn and a strong customer service orientation will be crucial for candidates without direct framing experience.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially tracking custom framing orders. Proficiency in basic cash handling and transaction processing is expected.

• Custom Framing Equipment: This includes specialized tools such as mat cutters, glass cutters, rulers, and potentially mounting presses or sealing equipment. Safe and accurate operation of these tools is paramount.

• Measuring Tools: Various rulers, tape measures, and potentially specialized framing measurement devices. Precision is key.

Analytics & Reporting:

• While not a data analyst role, understanding basic sales reports related to the framing department and ready-made frames would be beneficial.

• Awareness of inventory management systems (e.g., Directed Replenishment, SISO) for maintaining stock levels. CRM & Automation:

• The POS system may have basic CRM functionalities for customer tracking and order history.

• Omni-channel processes require interaction with systems that support online orders and in-store pickup.

📝 Enhancement Note: The technology stack is primarily focused on direct customer interaction and operational execution within the retail environment, with specialized tools for the framing craft.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: The company's core mission is to fuel creativity. This translates into a work environment that values artistic expression and helping customers bring their creative visions to life.

• Customer Focus: A strong emphasis on providing excellent customer service, building relationships, and ensuring customer satisfaction through personalized solutions.

• Quality & Craftsmanship: For custom framing, this means attention to detail, precision, and delivering a high-quality product that meets customer expectations.

• Teamwork & Collaboration: Working effectively with colleagues to support store operations, assist customers, and achieve common goals.

• Integrity & Respect: Upholding company policies, maintaining an honest work environment, and treating all team members and customers with respect.

• Efficiency & Orderliness: Maintaining a clean, organized, and well-merchandised store and workspace to enhance the customer experience and operational flow.

Collaboration Style:

• Cross-functional Integration: Expect to collaborate with other sales associates, department leads, and management to ensure smooth store operations and customer support.

• Process Review Culture: While adherence to SOPs is key, there's likely an openness to suggestions for improving workflow efficiency within the framing department.

• Knowledge Sharing: Team members are encouraged to share product knowledge, customer service best practices, and operational tips to support collective success.

📝 Enhancement Note: The culture balances creative expression with operational discipline. For this role, demonstrating both a passion for craft and a commitment to efficient, customer-focused operations is important.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Creativity with Efficiency: Juggling the artistic demands of custom framing with the need for speed and efficiency in a retail environment, especially during busy periods.

• Customer Expectations Management: Handling diverse customer needs, design preferences, and budget constraints while ensuring satisfaction and profitability.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding various framing materials and techniques can be a learning curve.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and using ladders, which can be physically demanding.

Learning & Development Opportunities:

• Framing Technique Specialization: Deepen skills in mat cutting, mounting, framing design, and handling different types of artwork and media.

• Sales & Customer Service Training: Enhance consultative selling skills, customer relationship management, and conflict resolution techniques.

• Retail Management Fundamentals: Opportunities to learn about inventory management, visual merchandising, loss prevention, and team leadership.

• Product Knowledge Expansion: Become an expert on Michaels' extensive range of craft supplies, art materials, and home décor products.

📝 Enhancement Note: The challenges are typical of retail roles that require specialized skills and physical presence. Growth opportunities are geared towards becoming a proficient craftsperson and a capable retail team member, with potential for advancement into leadership.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you helped a customer find the perfect solution." (Prepare a story highlighting your customer service and problem-solving skills, ideally related to a creative or customization process.)

• "How would you approach a customer who is unsure about their framing choices?" (Focus on your consultative selling approach: active listening, asking clarifying questions, offering expert advice, and presenting options.)

• "Describe your experience with or understanding of custom framing." (If you have experience, detail it. If not, emphasize your understanding of its value to customers and your eagerness to learn the craft.)

• "How do you ensure accuracy and quality in your work, especially when working under pressure?" (Discuss your attention to detail, process adherence, and methods for double-checking your work.) Company & Culture Questions:

• "Why are you interested in working for Michaels?" (Connect your passion for creativity, art, or customer service with Michaels' mission and brand.)

• "How do you handle working in a fast-paced retail environment?" (Discuss your ability to multitask, prioritize, and remain calm and focused during busy periods.)

• "What does 'customer delight' mean to you in a retail context?" (Emphasize going above and beyond to meet customer needs and create a positive experience.) Portfolio Presentation Strategy:

• Verbal Portfolio: Be ready to verbally "walk through" examples of your customer service successes, any creative projects you're proud of, or instances where you demonstrated strong attention to detail.

• Scenario-Based Examples: For framing-specific questions, describe how you would handle common scenarios (e.g., a customer bringing in a valuable piece of art, a customer with a tight budget, a customer with a unique framing request).

• Enthusiasm for Learning: Clearly articulate your excitement to learn the custom framing craft and contribute to the team's success.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service, a willingness to learn, attention to detail, and an understanding of the creative and sales aspects of the role.

📌 Application Steps

To apply for this Part Time Custom Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Tailor your resume: Highlight any customer service, sales, or hands-on experience. Emphasize skills like measuring, attention to detail, and working with tools. If you have any art or craft-related background, be sure to include it.

• Prepare for the interview: Research Michaels' brand, values, and their custom framing services. Be ready to discuss your interest in the role and how your skills align with the responsibilities. Practice answering behavioral questions related to customer service and problem-solving.

• Showcase your aptitude: For candidates without direct framing experience, focus on demonstrating your ability to learn quickly, follow instructions precisely, and your enthusiasm for creative work and customer satisfaction. Be ready to discuss your understanding of basic measuring and computer skills.

• Understand the environment: Be aware that this is an on-site, part-time role requiring flexibility with working hours, including nights and weekends.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---