Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Indianapolis-5750 W 86th St, Indianapolis, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Facing Roles

Date Posted: 2026-04-29

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales through expert custom framing solutions and personalized design consultations.

• Ensure exceptional customer experiences by providing attentive service, assisting with product location, and maintaining a well-merchandised store environment.

• Execute daily store operations, including stocking, inventory management, and cash handling, with a focus on efficiency and adherence to Standard Operating Procedures (SOPs).

• Contribute to a safe, clean, and organized retail space, upholding company standards for visual presentation and operational excellence.

📝 Enhancement Note: While this role is primarily customer-facing, the "Framer" title and mention of "framing equipment," "glass cutter," and "heat press" indicate a specialized operational component within the retail environment. This requires a blend of sales, customer service, and hands-on production skills. The "Part Time" nature suggests flexibility and a focus on core operational duties during scheduled shifts.

📈 Primary Responsibilities

• Customer Consultation & Sales:

  • Engage customers to understand their framing needs and preferences, acting as a design consultant.
  • Utilize Elevated ABC Deliver methodology to build customer relationships and recommend appropriate custom framing solutions.
  • Achieve sales and production targets through effective consultation and upselling techniques.

• Custom Framing Execution:

  • Accurately measure artwork and select appropriate framing materials (mats, frames, glass, hardware).
  • Operate framing equipment, including mat cutters and glass cutters, with precision and adherence to safety protocols.
  • Assemble custom framing orders with a high degree of quality and within specified production timelines.
  • Maintain the custom framing area, ensuring tools and materials are organized and readily accessible.

• In-Store Operations & Merchandising:

  • Welcome and acknowledge customers, assisting them in locating products and providing solutions.
  • Maintain the ready-made frame department and other assigned areas, including SISO (Sold-In, Stock-Out) and Directed Replenishment processes.
  • Ensure a clean, safe, and clutter-free environment throughout the store and back-of-house areas.
  • Assist with truck un-load and stocking processes, adhering to truck standards and completing tasks within budget.

• Transaction & Compliance:

  • Operate the cash register efficiently and accurately, executing cash handling procedures to company standards.

  • Support shrink and safety programs through vigilant observation and adherence to company policies.

  • Follow all Standard Operating Procedures (SOPs) and Company programs to ensure compliance and operational consistency.

  • Participate in Omni-channel processes as required, supporting customer order fulfillment and pickup.

📝 Enhancement Note: The responsibilities highlight a dual focus: direct customer interaction and sales, and behind-the-scenes operational execution within the framing department and general store. Emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, which applicants should be prepared to discuss.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience:

• 0-2 years of experience in a customer-facing retail or service role.

Required Skills:

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide friendly, helpful service.

• Basic Measurement & Math Skills: Proficiency in taking accurate measurements and performing basic calculations for framing orders.

• Equipment Operation: Aptitude for learning and safely operating framing equipment, including mat cutters and glass cutters.

• Sales Acumen: Capacity to identify sales opportunities, recommend products, and contribute to sales goals.

• Cash Handling: Experience with operating a cash register and managing financial transactions accurately.

• Adherence to SOPs: Commitment to following established procedures and company policies for operational consistency and compliance.

Preferred Skills:

• Retail Experience: Prior experience in a retail environment, particularly in arts and crafts or custom services.

• Sales Experience: Proven track record of successfully selling products or services to customers.

• Basic Computer Skills: Familiarity with using computers for point-of-sale systems, inventory lookup, or basic data entry.

• Visual Merchandising: Understanding of how to present products effectively to enhance customer appeal.

📝 Enhancement Note: The experience level is explicitly entry-level, indicating that the company is willing to train candidates on specific framing techniques and equipment. The emphasis on "basic" skills suggests a focus on foundational abilities rather than advanced technical expertise from the outset.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any experience demonstrating:
  • Process Adherence: Examples of following detailed instructions or SOPs in previous roles (e.g., consistent order fulfillment, standardized task completion).
  • Quality Control: Instances where attention to detail or a commitment to quality produced a positive outcome (e.g., minimizing errors in order processing, ensuring product presentation standards).
  • System Familiarity: Any experience using point-of-sale (POS) systems, inventory management software, or basic computer applications.
  • Problem-Solving: Situations where you identified and resolved a customer issue or operational challenge.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and ability to follow established processes, such as:
  • Workflow Execution: How they would approach receiving a custom framing order, ensuring all steps from consultation to completion are followed.
  • Service Delivery: How they would ensure a consistent and positive customer experience from initial greeting to final transaction.
  • Operational Standards: Their approach to maintaining store cleanliness, organization, and stock levels according to company guidelines.

📝 Enhancement Note: For an entry-level, part-time role, a traditional "portfolio" of past projects is unlikely. The focus here is on demonstrating an aptitude for following processes, attention to detail, and a willingness to learn and execute operational standards. Candidates can prepare by thinking of specific examples from past jobs, volunteer work, or even academic projects that showcase these qualities.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level position in Indianapolis, Indiana, a typical hourly wage would range from $11.00 to $15.00 per hour, depending on experience and specific qualifications.

Benefits:

• Health Insurance: Medical, Dental, and Vision coverage (eligibility may vary based on hours worked and tenure).

• Paid Time Off (PTO): Accrued PTO for eligible team members.

• Employee Discounts: Generous discounts on Michaels products, fostering creativity and savings.

• Tuition Assistance: Support for continued education and professional development.

• Work Hours: Part-time schedule, offering flexibility for students or individuals seeking supplemental income.

• Safe & Inclusive Work Environment: Commitment to a positive and respectful workplace.

Working Hours: Part-time, with potential for nights, weekends, and early mornings. Specific hours will be scheduled based on business needs and team member availability.

📝 Enhancement Note: Salary is estimated based on current market rates for part-time retail associates in the Indianapolis area with similar responsibilities. Benefits are derived from the provided company description, noting that eligibility for some benefits like health insurance may be contingent on employment status and hours worked.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer specializing in arts, crafts, custom framing, and home décor, serving a broad customer base passionate about creativity.

Company Size: Michaels operates over 1,300 stores across North America, indicating a large, established retail footprint. This size suggests structured operational processes and a comprehensive support system.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long history in the retail sector, emphasizing a commitment to creativity and customer solutions.

Team Structure:

• Store-Level Teams: The store operates with a team that likely includes a Store Manager, Assistant Manager(s), and various associates specializing in different areas like sales, framing, and general operations.

• Cross-Functional Collaboration: Associates are expected to collaborate across different store functions, assisting customers wherever needed and supporting various operational tasks from stocking to sales.

• Reporting: This role reports to store leadership, likely an Assistant Manager or Store Manager, who oversees daily operations and team performance.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing memorable experiences, particularly through personalized services like custom framing.

• Process-Oriented Operations: Adherence to Standard Operating Procedures (SOPs) is crucial for maintaining consistency, quality, and compliance across all stores.

• Sales & Service Integration: The company integrates sales goals with customer service delivery, expecting associates to drive revenue while ensuring a positive shopping experience.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is built around fostering creativity and providing a positive customer experience. For an operations-focused role like Framer, this translates to a need for individuals who are not only detail-oriented and process-driven but also customer-friendly and enthusiastic about the company's product offerings.

📈 Career & Growth Analysis

Operations Career Level: This is an Entry-Level, Part-Time Associate role. It serves as a foundational position within the retail operations framework, focusing on specific task execution and customer interaction. It's an excellent opportunity for individuals new to the workforce or seeking flexible employment.

Reporting Structure: The Framer will report directly to store management (e.g., Assistant Store Manager or Store Manager). This structure provides direct oversight and opportunities for on-the-job training and feedback.

Operations Impact: While not directly managing large-scale operations, the Framer's role has a significant impact on:

• Customer Satisfaction: Directly influences customer perception through personalized service and quality custom framing.

• Revenue Generation: Contributes to sales targets through framing services and general store sales.

• Operational Efficiency: Ensures the framing department runs smoothly and supports overall store operations tasks.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales consultation, and retail operations.

• Advancement within Store: Potential to move into roles with more responsibility such as Key Holder, Department Lead, or Assistant Manager, depending on performance and availability.

• Cross-Training: Exposure to various aspects of store operations, potentially leading to broader retail experience.

• Company-Wide Opportunities: Michaels is a large company, offering potential opportunities at other store locations or within corporate functions for individuals who demonstrate strong performance and a desire for growth.

📝 Enhancement Note: The growth path for this role is primarily within the retail store environment. Individuals demonstrating strong customer service, sales aptitude, and operational reliability are well-positioned for internal advancement.

🌐 Work Environment

Office Type: This is a Public Retail Store Setting. The work environment is dynamic, customer-facing, and involves interaction with a diverse range of individuals.

Office Location(s): The specific location is 5750 W 86th St, Indianapolis, IN. This is a standard retail store environment.

Workspace Context:

• Customer Interaction Areas: The primary workspace involves engaging with customers on the sales floor and within the custom framing consultation area.

• Production Area: The framing shop is a specialized workspace equipped with tools like a glass cutter and heat press, requiring careful operation and adherence to safety guidelines.

• Stock Rooms: Some stock rooms may not be climate-controlled, and the role may involve outdoor work for tasks like retrieving shopping carts or during truck unloading.

• Tools & Technology: Associates will utilize point-of-sale (POS) systems, basic computer applications, and specialized framing equipment.

Work Schedule: The role is part-time, requiring availability for nights, weekends, and early mornings. Schedules are typically set based on business needs and employee availability, offering some flexibility.

📝 Enhancement Note: The work environment is typical of a busy retail store, emphasizing customer interaction and operational tasks. The framing area presents a unique, hands-on production element within this context.

📄 Application & Portfolio Review Process

Interview Process: The interview process for this role is likely to involve:

• Initial Screening: A brief overview of your experience and interest in the role.

• In-Person Interview: A more in-depth discussion with a hiring manager (e.g., Store Manager or Assistant Manager). This will likely include behavioral questions and scenarios related to customer service, sales, and problem-solving.

• Skills Assessment: Potentially a demonstration of basic measuring skills or a discussion about how you would handle specific customer interactions or operational tasks.

• On-the-Job Trial/Observation (possible): For some roles, a brief period of shadowing or performing basic tasks might be part of the evaluation.

Portfolio Review Tips:

• Focus on Demonstrable Skills: Since a formal portfolio isn't expected, prepare to discuss specific examples from past experiences that showcase your customer service, sales, problem-solving, and ability to follow instructions.

• Highlight Relevant Experiences: If you have any experience with arts, crafts, custom work, or previous retail roles, be ready to articulate your contributions and learnings.

• Showcase Enthusiasm for Creativity: As Michaels is a creative retailer, express your interest in their products and the opportunity to help customers bring their creative visions to life.

Challenge Preparation:

• Customer Scenarios: Be ready to role-play or discuss how you would handle common retail scenarios, such as a customer looking for a specific item, a customer with a complaint, or a customer needing help with a custom framing decision.

• Operational Tasks: Think about how you would approach tasks like stocking shelves, organizing a department, or handling a busy checkout line efficiently and accurately.

• Problem-Solving: Prepare examples of how you've resolved issues in previous roles, demonstrating initiative and a solution-oriented mindset.

📝 Enhancement Note: The interview process will likely be geared towards assessing foundational skills in customer service, sales aptitude, and operational reliability. Candidates should prepare concrete examples that illustrate these competencies.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially inventory lookup.

• Custom Framing Equipment: Mat cutters, glass cutters, framing tools, heat press, and potentially specialized measuring devices.

• Basic Computer Applications: For potential inventory management, email, or internal communication.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM) aspects: Primarily through direct customer interaction and building relationships at the point of sale. The "Elevated ABC Deliver" methodology likely incorporates elements of CRM.

• Automation: Limited to POS system functionalities and potentially automated inventory alerts if applicable.

📝 Enhancement Note: Proficiency with specialized framing equipment is a key technical requirement, alongside basic comfort with POS systems. The company will provide training on their specific systems and equipment.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service is paramount.

• Creativity & Inspiration: Fostering a passion for arts and crafts, and helping customers achieve their creative goals.

• Teamwork & Collaboration: Working together to ensure store success and provide a cohesive customer experience.

• Integrity & Accountability: Acting with honesty, following procedures, and taking responsibility for tasks.

• Efficiency & Quality: Striving for accuracy and high standards in all operational tasks, especially custom framing.

Collaboration Style:

• Cross-functional Support: Associates are expected to assist colleagues across different departments and tasks as needed.

• Open Communication: Encouraging clear communication to resolve customer issues and improve store operations.

• Learning Environment: A culture that supports learning new skills and sharing knowledge to enhance team performance.

📝 Enhancement Note: The company values align with a customer-centric retail environment that also promotes creativity and teamwork. For an operations role, demonstrating reliability, a willingness to learn, and a positive attitude towards colleagues and customers will be key.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Tasks: Juggling customer service, sales consultations, custom framing production, and general store operations simultaneously.

• Meeting Production Deadlines: Ensuring custom framing orders are completed accurately and on time, especially during peak periods.

• Customer Expectations: Managing diverse customer needs and expectations for custom framing, which can be highly subjective.

• Learning Curve: Mastering the operation of specialized framing equipment and understanding material options.

Learning & Development Opportunities:

• Framing Expertise: Develop specialized skills in custom framing design, material selection, and production techniques.

• Sales & Customer Service Skills: Enhance abilities in consultative selling, relationship building, and providing exceptional customer experiences.

• Retail Operations Knowledge: Gain practical experience in merchandising, inventory management, and POS operations.

• Potential for Advancement: Opportunities to grow into leadership roles within the store, such as Key Holder or Department Supervisor.

📝 Enhancement Note: The role offers a good entry point into specialized retail operations. The challenges are typical of a hands-on customer service role, with ample opportunities for skill development in a creative industry.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer." or "How would you handle a customer who is unhappy with their custom framing choice?"

• Sales: "How would you approach selling a custom framing package to a customer?" or "What strategies would you use to meet your sales targets?"

• Operations: "How would you prioritize tasks if you had a framing order due, a customer waiting for assistance, and a truck to unload?" or "What steps would you take to ensure the framing area is always organized and safe?"

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?"

• "Why are you interested in a part-time role at Michaels?"

Portfolio Presentation Strategy:

• Highlight Relevant Experiences: Be ready to discuss any past roles where you demonstrated customer service, sales, attention to detail, or the ability to learn new skills.

• Use the STAR Method: For behavioral questions, structure your answers using Situation, Task, Action, and Result.

• Express Enthusiasm: Show genuine interest in the role, the company's mission, and the opportunity to help customers with their creative projects.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong work ethic, excellent customer service skills, a proactive attitude, and a willingness to learn the specific craft of custom framing.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers website.

• Prepare to discuss your customer service philosophy and how you build rapport with customers, drawing on specific examples.

• Tailor your resume to highlight any experience with sales, customer interaction, or hands-on tasks, emphasizing attention to detail and reliability.

• Research Michaels' product offerings and custom framing services to demonstrate your understanding of the business and your interest.

• Be ready to articulate why you are seeking a part-time role and how your availability aligns with the business needs of the store.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---