PT Framer Lake Grove N.Y.

📍 Job Overview

Job Title: PT Framer (Part-Time Framer)

Company: Michaels Stores

Location: Stony Brook, NY (2130 Nesconset Hwy)

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: June 09, 2026

Experience Level: Entry-Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing exceptional customer service within a retail environment, specifically in the custom framing department.

• Responsibilities include building customer relationships, understanding their needs for custom framing solutions, and executing framing orders with precision and quality.

• Key operational duties involve maintaining store standards, managing inventory, and operating the Point of Sale (POS) system.

• The position requires hands-on engagement with framing equipment and adherence to Standard Operating Procedures (SOPs) for consistent execution and safety.

📝 Enhancement Note: While the raw job description uses "PT Framer", the enhanced title "PT Framer (Part-Time Framer)" clarifies the employment type and role function for better searchability and understanding. The category "Retail Operations / Custom Framing" is inferred based on the company's core business and the specific responsibilities outlined.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with them, understanding their creative projects, and offering personalized custom framing solutions.
  • Utilize sales techniques to present framing options, upsell complementary products, and drive sales within the framing department.
  • Provide a memorable and positive customer experience, ensuring satisfaction from initial consultation to order completion.

• Custom Framing Production:

  • Accurately measure artwork and select appropriate framing materials (mats, frames, glass, backing) based on customer specifications and design principles.
  • Operate specialized framing equipment, including mat cutters, glass cutters, and heat presses, with a focus on safety and precision.
  • Produce high-quality custom framing orders on time, meeting Michaels' production standards and customer expectations.

• Store Operations & Merchandising:

  • Maintain the visual presentation and stock levels of the ready-made frame department, ensuring it is clean, organized, and well-merchandised.
  • Adhere to Standard Operating Procedures (SOPs) for all store functions, including truck unloads, stocking, inventory management, and visual merchandising directives.
  • Support shrink prevention and safety programs by following established protocols and maintaining a secure and hazard-free work environment.

• Point of Sale (POS) & Omni-Channel Support:

  • Operate the cash register accurately, performing cash handling procedures according to company standards.

  • Assist with and support Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, ensuring a seamless customer experience across all channels.

  • Maintain a clutter-free and safe environment for both customers and team members.

📝 Enhancement Note: Responsibilities have been categorized and expanded to highlight the dual nature of the role: customer-facing sales and in-depth production/operations. Keywords like "customer relationships," "custom framing solutions," "sales techniques," "production standards," "visual presentation," "inventory management," "SOPs," "shrink prevention," "POS," and "Omni-channel processes" are integrated to align with typical retail operations job descriptions.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically preferred for entry-level retail positions, though not explicitly stated, it's a standard expectation. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail or service environment.

• Demonstrated ability to learn and operate specialized equipment and follow detailed processes. Required Skills:

• Customer Service Excellence: Ability to engage positively with customers, understand their needs, and provide solutions.

• Basic Measuring Skills: Proficiency in taking accurate measurements for framing projects.

• Equipment Operation Proficiency: Capability to learn and safely operate framing equipment, including mat cutters, glass cutters, and heat presses.

• Cash Handling Accuracy: Competence in operating a POS system and accurately managing financial transactions.

• Retail Operations Awareness: Understanding of basic retail principles, including merchandising, stocking, and maintaining store appearance.

• Adherence to Procedures: Ability to follow Standard Operating Procedures (SOPs) and company policies consistently.

Preferred Skills:

• Retail Sales Experience: Prior experience in a sales-driven retail environment, with a proven track record of meeting sales targets.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles.

• Basic Computer Skills: Ability to use basic computer functions for POS operations and potentially internal communication systems.

• Inventory Management Familiarity: Experience with stock replenishment and maintaining product displays.

📝 Enhancement Note: The "Required Skills" section emphasizes practical, hands-on abilities directly related to the job functions. "Preferred Skills" includes experience that would allow a candidate to ramp up more quickly or excel in the role. The "Education" and "Experience" sections are framed to reflect entry-level expectations common in retail, with a range of 0-2 years based on the "AI_experience_level."

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this entry-level retail role, candidates are expected to demonstrate their understanding of operational processes through their resume and interview responses.

• Process Documentation: Candidates should be prepared to discuss their experience with following established procedures (SOPs) and how they ensure quality in their work.

• System Usage: Be ready to describe your experience with POS systems and any other retail technology you've used.

• Problem-Solving Examples: Prepare to share examples of how you've handled customer issues or operational challenges in previous roles.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for all tasks, from customer interaction to framing production and inventory management.

• Following established workflow for framing order creation, production, and completion to ensure accuracy and timeliness.

• Documenting customer specifications and preferences clearly to ensure accurate order fulfillment.

📝 Enhancement Note: For an entry-level retail position like this, a formal "Portfolio" is unlikely. The focus shifts to demonstrating understanding of processes and systems through interview responses and resume content. This section guides candidates on what types of experiences to highlight.

💵 Compensation & Benefits

Salary Range:

• Based on the "PT Framer" title, part-time employment, and the location in Stony Brook, NY, the estimated hourly wage would likely fall within the range of $15.00 - $18.00 per hour. This estimate is derived from industry benchmarks for entry-level retail positions in the Long Island, NY area, considering the specialized nature of custom framing. Benefits:

• Health Insurance: Medical, Dental, and Vision insurance options are available.

• Paid Time Off: Accrued paid time off for eligible part-time employees.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Potential for other benefits as outlined by The Michaels Companies Inc. for part-time team members.

Working Hours:

• This is a part-time position. Actual hours will vary and may include nights, weekends, and early mornings, as dictated by store operating hours and business needs. Flexibility in scheduling is often required.

📝 Enhancement Note: The salary range is an estimate based on common practices for part-time retail roles in the specified geographic area. The benefits listed are directly pulled from the provided "ai_benefits" field and contextualized for a part-time employee.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading specialty retailer of arts and crafts supplies in North America.

Company Size: Large. The Michaels Companies, Inc. operates over 1,300 stores across the US and Canada, indicating a significant employee base and extensive operational footprint.

Founded: 1973. With a long history, Michaels has established a strong brand presence and deep roots in the creative community.

Team Structure:

• Store Level: This role is part of a store-level team, typically including a Store Manager, Assistant Store Manager, Team Leads, and Sales Associates/Specialists (like the Framer).

• Departmental Focus: While part of the overall store team, the Framer will primarily work within the Custom Framing department, collaborating closely with other associates on the sales floor.

• Cross-functional Collaboration: Expected to collaborate with all store team members to ensure smooth store operations, customer service across departments, and efficient task completion (e.g., truck unloading).

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions that fuel creativity and celebration.

• Operational Efficiency: Adherence to SOPs, focus on merchandising, and efficient execution of tasks are key to maintaining store standards and profitability.

• Teamwork: Collaboration and mutual support among team members are crucial for managing a busy retail environment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Information about the company's industry, size, and founding date provides context. The "Team Structure" and "Methodology" sections infer how a Framer would fit into the broader store operations and the company's general approach to business.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist. This role serves as a foundational position within the retail operations of Michaels, focusing on customer interaction, sales, and specific production tasks.

Reporting Structure: The PT Framer typically reports to the Custom Framing Manager or the Store Manager, depending on the store's specific hierarchy and staffing.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and customer engagement. Their ability to provide quality service and products contributes to customer loyalty and positive store reputation. Efficient operations in the framing department also support overall store performance by optimizing space and resources.

Growth Opportunities:

• Senior Framer/Lead Framer: With experience and demonstrated skill, potential to advance to a lead role within the framing department, taking on more responsibility for training and quality control.

• Cross-Training: Opportunity to gain experience in other store departments (e.g., merchandising, inventory) to become a more versatile team member.

• Assistant Store Manager/Store Manager Track: For individuals showing strong leadership potential and a comprehensive understanding of retail operations, a path toward management roles within Michaels may be available, often requiring further development and experience.

• Specialized Retail Roles: Development of skills applicable to other specialized retail positions focused on customer service, sales, and product expertise.

📝 Enhancement Note: This analysis positions the PT Framer role within a typical retail career path, highlighting immediate responsibilities and outlining potential avenues for advancement within Michaels, emphasizing the development of operational and customer service skills.

🌐 Work Environment

Office Type: Retail Store Environment. The role is based in a public retail store setting, requiring constant interaction with customers and a dynamic sales floor.

Office Location(s): Stony Brook, NY (2130 Nesconset Hwy). This specific location serves the local community.

Workspace Context:

• Customer-Facing Area: The primary workspace is the sales floor and the custom framing department, which should be kept clean, organized, and inviting.

• Production Area: The frame shop is a dedicated workspace equipped with specialized tools and machinery (glass cutter, heat press). This area requires careful attention to safety protocols due to the nature of the equipment.

• Stock Rooms: Some stock rooms may not be climate-controlled, requiring associates to work in varying temperature conditions during stocking and inventory tasks.

• Collaboration: Frequent interaction with other store team members is expected to ensure seamless customer service and operational efficiency.

Work Schedule:

• This is a part-time role with variable hours. The schedule will include nights, weekends, and potentially early mornings, aligning with the store's operating hours and busiest periods. Flexibility is key.

📝 Enhancement Note: This section details the physical and environmental aspects of the retail store setting, emphasizing the dual nature of the workspace (customer-facing vs. production) and the operational demands of a retail schedule.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically an online application followed by a brief phone or video screening to assess basic qualifications and availability.

• In-Person Interview: For qualified candidates, an in-person interview at the store location. This will likely involve a conversation with the Store Manager or Framing Manager.

• Situational Questions: Expect questions related to customer service scenarios, handling difficult customers, and problem-solving in a retail context.

• Skills Assessment: You may be asked about your experience with measuring, operating equipment, or your understanding of the framing process. Basic demonstrations or practical tests are possible.

• Cultural Fit: The interviewer will assess your alignment with Michaels' values of creativity, teamwork, and customer focus.

Portfolio Review Tips:

• While a formal portfolio is not required, be prepared to discuss your experience and skills.

• Resume: Ensure your resume clearly highlights any relevant experience in customer service, sales, retail operations, or any hands-on technical skills (e.g., crafting, woodworking, precise assembly).

• Examples: Have specific examples ready to describe how you've handled customer requests, met sales goals, worked with tools, or solved problems in a previous role.

• Knowledge Demonstration: Show enthusiasm for the arts and crafts industry and a willingness to learn about custom framing.

Challenge Preparation:

• Customer Service Scenarios: Prepare responses for questions like "How would you handle a customer who is unhappy with their custom frame?" or "How would you approach a customer who seems unsure about their framing choices?"

• Operational Questions: Be ready to discuss your understanding of store cleanliness, organization, and safety protocols. If you have experience with inventory or POS systems, be prepared to talk about it.

• Enthusiasm for Craft: Express genuine interest in creativity and helping customers bring their artistic visions to life through framing.

📝 Enhancement Note: This section provides practical advice for candidates, focusing on how to prepare for a retail interview, especially for a specialized role like a Framer, even without a formal portfolio requirement.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, glass cutters, mounting presses, specialized saws, framing jointers, and assembly tools. Proficiency or willingness to learn is key.

• Measuring Tools: Tape measures, rulers, calipers for precise measurements of artwork and materials.

• Hand Tools: Various tools for assembly, cutting, and finishing framing projects.

Analytics & Reporting:

• POS System: Experience with point-of-sale systems for processing transactions, managing customer orders, and potentially tracking sales data.

• Inventory Management Systems: May utilize internal systems for tracking stock levels of framing materials, mats, and finished goods.

CRM & Automation:

• Customer Order Management: Systems or processes for tracking custom framing orders, customer preferences, and production status.

• Basic Computer Skills: Familiarity with basic computer operations for accessing information, communication, and potentially using internal company software.

📝 Enhancement Note: This section details the specific tools and technology a Framer would use, ranging from specialized framing equipment to standard retail technology like POS systems.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters a culture that celebrates creativity and aims to inspire customers and team members alike.

• Customer Focus: A strong emphasis on building relationships and providing exceptional service to meet customer needs.

• Teamwork & Collaboration: Working together effectively to achieve store goals and support one another in a fast-paced environment.

• Integrity & Respect: Upholding ethical standards and treating all individuals with respect, fostering an inclusive workplace.

• Efficiency & Quality: Commitment to executing tasks with precision, adhering to standards, and delivering high-quality products and experiences.

Collaboration Style:

• Sales Floor Synergy: Associates are expected to assist customers across departments and support each other in achieving sales and service objectives.

• Departmental Cooperation: The framing department works closely with other store functions, such as receiving (for truck unloads) and the sales floor (for customer assistance).

• Feedback Culture: Openness to feedback and continuous improvement in processes and customer interactions.

📝 Enhancement Note: This section outlines the core values and collaborative dynamics at Michaels, helping candidates understand the expected work environment and how their role contributes to the broader team culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer assistance on the sales floor with the focused work required for custom framing production.

• Meeting Production Deadlines: Ensuring custom framing orders are completed accurately and on time, especially during peak seasons.

• Handling Diverse Customer Needs: Catering to a wide range of artistic styles, budgets, and framing requirements.

• Physical Demands: The role involves standing for extended periods, lifting heavy items, and working with sharp tools, which can be physically demanding.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding framing best practices requires dedicated learning.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing techniques, equipment operation, and POS systems.

• Product Knowledge: Continuous learning about new framing materials, design trends, and creative solutions.

• Sales & Customer Service Skills: Opportunities to enhance skills in sales, customer engagement, and conflict resolution.

• Potential for Advancement: As mentioned in the Career & Growth section, pathways exist for those who demonstrate aptitude and dedication.

📝 Enhancement Note: This section addresses potential difficulties candidates might encounter and frames them as opportunities for skill development and growth within the company, aligning with the company's commitment to employee development.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond for a customer." "How would you handle a customer who insists on a framing choice you believe might damage their artwork?"

• Operational Preparedness: "What steps would you take to ensure a custom framing order is accurately fulfilled?" "How do you prioritize tasks when multiple customers need assistance simultaneously?"

• Problem-Solving: "Tell me about a time you encountered a challenge in a previous job and how you overcame it."

• Motivation & Fit: "Why are you interested in working at Michaels and specifically in the framing department?" "What do you enjoy about arts and crafts?"

Company & Culture Questions:

• Company Knowledge: "What do you know about Michaels and our commitment to creativity?" "How do you see yourself contributing to our team's success?"

• Teamwork: "Describe your ideal team environment." "How do you handle disagreements with colleagues?"

• Values Alignment: "How do you embody Michaels' values of creativity, teamwork, and customer focus in your work?"

Portfolio Presentation Strategy:

• Resume as a Guide: Be ready to elaborate on any experience listed on your resume that demonstrates relevant skills (customer service, sales, technical aptitude, attention to detail).

• Behavioral Examples: Use the STAR method (Situation, Task, Action, Result) to structure your answers to behavioral questions, providing concrete examples of your capabilities.

• Demonstrate Enthusiasm: Show genuine passion for creativity, arts, and helping customers realize their projects.

• Ask Insightful Questions: Prepare questions about the team, daily operations, training, and growth opportunities within the framing department.

📝 Enhancement Note: This section provides targeted advice on how to prepare for interview questions, emphasizing the use of behavioral examples and showcasing enthusiasm for the role and company.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal, accessible via the provided job URL.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, experience with tools or detailed work, and a strong work ethic. Quantify achievements where possible (e.g., "Assisted an average of 50 customers per shift," "Maintained department stock levels with 98% accuracy").

• Prepare for Situational Questions: Think of specific examples from past experiences that demonstrate your ability to handle customer service challenges, work effectively in a team, and maintain attention to detail in your work.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their focus on creativity and customer experience.

• Practice Your Pitch: Be ready to articulate why you are a good fit for the PT Framer role and how your skills and enthusiasm align with Michaels' culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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