ESaaS - SFDC - Lightning UI & JavaScript Development

📍 Job Overview

Job Title: ESaaS - SFDC - Lightning UI & JavaScript Development

Company: Zensar

Location: Hyderabad, Telangana, India

Job Type: Full-time

Category: Sales Operations / Revenue Operations Enablement

Date Posted: 2026-06-09T05:28:27

Experience Level: 10+ Years

Remote Status: Remote OK

🚀 Role Summary

• This role is pivotal in enabling Zensar's ESaaS (Enterprise Software as a Service) offerings by leveraging Salesforce (SFDC) expertise.

• The primary focus is on bridging the gap between business stakeholders and technical development teams for Salesforce solutions.

• The position requires deep involvement in the entire Salesforce solution lifecycle, from initial requirement gathering through to continuous optimization.

• A strong understanding of Lightning UI and JavaScript development within the Salesforce ecosystem is crucial for this position.

📝 Enhancement Note: While the title mentions "Lightning UI & JavaScript Development," the provided description focuses heavily on a Salesforce Business Analyst role. This enhancement assumes the role will require a blend of BA skills with a technical understanding of Salesforce development, particularly for UI and scripting aspects. The "ESaaS" prefix suggests a focus on Zensar's service offerings around enterprise software, implying this role will support clients using Salesforce as part of their broader digital transformation.

📈 Primary Responsibilities

• Requirement Elicitation & Analysis: Lead the process of gathering, documenting, and analyzing business requirements from stakeholders for Salesforce implementations and enhancements, translating business needs into functional specifications.

• Functional Design & Solutioning: Develop detailed functional designs for Salesforce solutions, ensuring alignment with business objectives and technical feasibility, with a specific emphasis on Lightning UI components and JavaScript functionalities.

• Process Optimization: Analyze existing business processes and identify opportunities for improvement through Salesforce configuration and customization, driving efficiency and effectiveness.

• User Acceptance Testing (UAT) Oversight: Plan, coordinate, and support User Acceptance Testing, ensuring that delivered solutions meet the defined requirements and quality standards.

• Stakeholder Management: Act as the primary liaison between business users, technical development teams, and project management to ensure clear communication, alignment, and timely resolution of issues.

• Salesforce Platform Expertise: Provide expert guidance on Salesforce best practices, platform capabilities, and limitations, particularly concerning Lightning Web Components (LWC) and Apex/JavaScript integrations.

• Continuous Improvement: Monitor the performance of Salesforce applications post-implementation, identifying areas for ongoing optimization, user adoption enhancement, and feature enhancements.

• Agile Collaboration: Participate actively in Agile ceremonies, contributing to sprint planning, backlog refinement, daily stand-ups, and retrospectives to ensure efficient delivery.

📝 Enhancement Note: The core responsibilities have been expanded to reflect a typical Salesforce Business Analyst role, incorporating specific actions related to requirement gathering, functional design, UAT, and stakeholder management. Emphasis has been added on the "Lightning UI & JavaScript Development" aspect from the job title, assuming the BA will need to understand or contribute to these technical areas, or at least effectively communicate requirements for them.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent practical experience.

• Possession of a Salesforce Certified Administrator (ADM 201) certification is mandatory.

• A Salesforce Sales Cloud Consultant or Service Cloud Consultant certification is highly desirable.

• Certification in an Agile methodology such as Certified ScrumMaster (CSM), PMI-Agile Certified Practitioner (PMI-ACP), Certified Scrum Product Owner (CSPO), or SAFe Program Consultant (SPC) / SAFe for Government (SAFe-GOV) is required. Experience:

• Minimum of 6 years of dedicated experience as a Salesforce Business Analyst.

• A minimum of 12 years of overall professional experience in IT or related fields, with a significant portion focused on enterprise software solutions.

• Proven experience in requirement gathering, process mapping, functional design documentation, and UAT coordination within Salesforce projects.

• Experience working in an Agile/Scrum development environment is mandatory. Required Skills:

• Salesforce Business Analysis: Deep understanding of Salesforce platform capabilities, including Sales Cloud and Service Cloud.

• Requirement Gathering & Documentation: Proficiency in eliciting, documenting, and managing business and functional requirements using tools and methodologies.

• Functional Design: Ability to translate complex business needs into clear, actionable functional design specifications for Salesforce solutions.

• User Acceptance Testing (UAT): Experience planning, executing, and overseeing UAT processes to ensure solution quality and stakeholder satisfaction.

• Agile Methodologies: Strong working knowledge of Agile principles and practices (Scrum, Kanban).

Preferred Skills:

• Lightning UI Development Concepts: Familiarity with the principles and capabilities of Salesforce Lightning Experience and Lightning Web Components (LWC).

• JavaScript Fundamentals: Basic understanding of JavaScript, particularly as it applies to Salesforce customization and interactivity.

• Salesforce Integration: Experience with Salesforce integration patterns and tools.

• Data Analysis & Reporting: Ability to analyze data to identify trends, insights, and opportunities for process improvement.

• Stakeholder Communication: Excellent verbal and written communication skills, with the ability to effectively engage with diverse stakeholder groups.

📝 Enhancement Note: The qualifications have been detailed to include specific Salesforce certifications (ADM 201, Consultant, Agile) as explicitly mentioned in the input. The experience requirements have been clarified to differentiate between BA-specific and overall professional experience. The skills section has been structured into required and preferred, integrating the technical aspects from the job title (Lightning UI, JavaScript) into preferred skills while keeping the core BA competencies as required.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies on Salesforce Implementations: Showcase detailed case studies of at least 2-3 Salesforce projects where you played a key Business Analyst role. Each case study should highlight the business problem, your approach to requirement gathering and functional design, the solution implemented, and the measurable business impact.

• Process Optimization Examples: Include documented examples of business processes you analyzed and optimized using Salesforce, demonstrating your ability to identify inefficiencies and propose effective solutions.

• Requirement Documentation Samples: Provide anonymized samples of your requirement documentation (e.g., Business Requirements Document excerpts, User Stories with acceptance criteria, Functional Design Documents) to demonstrate clarity, completeness, and adherence to best practices.

• UAT Planning & Execution Artifacts: Showcase examples of UAT plans, test scripts, and defect tracking summaries to illustrate your experience in ensuring solution quality.

Process Documentation:

• Workflow Design: Demonstrate your ability to map current-state and design future-state workflows within Salesforce, illustrating process flows, system interactions, and user roles.

• Functional Specification Development: Provide examples of how you document functional specifications for Salesforce features, ensuring that technical teams have a clear understanding of the desired outcomes.

• Agile Artifacts: If possible, include examples of user stories, epics, or sprint backlog items you have contributed to, showcasing your participation in Agile development cycles.

📝 Enhancement Note: This section outlines specific, actionable portfolio requirements tailored for a Salesforce BA. It emphasizes demonstrating practical experience in core BA activities like requirement gathering, functional design, and UAT, as well as showcasing process optimization capabilities and Agile participation. The focus is on providing tangible evidence of skills and impact.

💵 Compensation & Benefits

Salary Range:

Given the location (Hyderabad, India), the experience level (10+ years overall, 6+ years as SFDC BA), and the specialized skills (Salesforce, Agile, Lightning UI/JavaScript understanding), a competitive salary range would be estimated between ₹15,00,000 to ₹25,00,000 per annum. This estimate is based on industry benchmarks for senior Salesforce Business Analysts in major Indian IT hubs, considering the demand for specialized Salesforce professionals and the cost of living in Hyderabad.

Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage for employees and their dependents.

• Retirement Savings Plan: Contribution towards employee provident fund (EPF) or similar retirement savings schemes.

• Paid Time Off: Generous annual leave, sick leave, and public holidays.

• Professional Development: Opportunities for continuous learning, including access to online training platforms, workshops, and potential sponsorship for advanced Salesforce certifications.

• Flexible Work Arrangements: Support for remote work and flexible working hours to promote work-life balance.

• Performance Bonuses: Potential for performance-based bonuses tied to individual and company achievements.

• Employee Assistance Program (EAP): Confidential counseling and support services for employees.

Working Hours:

The standard working hours are expected to be 40 hours per week. However, given the "Remote OK" status and the nature of global enterprise software services, flexibility may be required to accommodate different time zones for client interactions and project deadlines. This typically involves core working hours during the local business day, with occasional needs for collaboration outside these times.

📝 Enhancement Note: A salary range has been estimated based on the provided location and experience level, using general industry knowledge for IT roles in India. Benefits have been detailed to be relevant to a full-time IT professional role, and working hours have been contextualized with flexibility considerations for a remote, client-facing position.

🎯 Team & Company Context

🏢 Company Culture

Industry: IT Services and Consulting, specializing in Digital Transformation and Enterprise Software Solutions. Zensar operates within the broader technology sector, offering services to various industries through its "experience-led everything" approach.

Company Size: Zensar is a large enterprise, employing over 10,000+ innovators globally. This size suggests a structured environment with established processes, but also opportunities for impact within specialized teams.

Founded: Zensar was founded in 1991, giving it decades of experience in the IT services industry. This longevity indicates stability and a deep understanding of enterprise technology needs.

Team Structure:

• Operations Team: Likely composed of experienced Salesforce professionals, including Business Analysts, Developers, Administrators, and Solution Architects, working in project-based or client-aligned teams.

• Reporting Structure: The role likely reports to a Salesforce Practice Lead or a Program Manager, with dotted-line reporting to client-side stakeholders for specific project engagements.

• Cross-functional Collaboration: High degree of collaboration with Zensar's broader digital transformation teams, client IT departments, business units, and project managers.

Methodology:

• Data-Driven Decision Making: Emphasis on using data analytics to understand business challenges and measure the impact of Salesforce solutions.

• Agile Project Management: Adoption of Agile methodologies (Scrum) for iterative development, rapid feedback, and flexible adaptation to changing requirements.

• Client-Centric Approach: A strong focus on understanding and meeting client needs, aligning technology solutions with business value and customer experience.

Company Website: https://www.zensar.com/

📝 Enhancement Note: Contextual information about Zensar's industry, size, and founding has been integrated to provide a clearer picture of the work environment. The team structure and methodologies are inferred based on the company's profile as a large IT services firm specializing in digital transformation and its stated "experience-led everything" philosophy.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior-level individual contributor position, often referred to as a Lead Salesforce Business Analyst or Senior SFDC BA. It requires a blend of deep functional expertise in Salesforce and a strong understanding of technical development concepts, enabling them to guide both business and development teams effectively. The "10+" years of experience places it firmly in a senior to expert category.

Reporting Structure: The individual will likely report to a manager within Zensar's Salesforce practice or Digital Transformation unit. Day-to-day project work will involve close collaboration with client stakeholders (business users, IT leads) and Zensar's development and delivery teams. This structure allows for both independent work and significant cross-functional interaction.

Operations Impact: This role has a direct impact on Zensar's ability to deliver successful Salesforce solutions for its clients. By ensuring that solutions accurately meet business needs and are technically sound, the Business Analyst contributes to client satisfaction, client retention, and the overall success of Zensar's ESaaS offerings. Effective analysis and design lead to improved client ROI and stronger client relationships.

Growth Opportunities:

• Technical Specialization: Deepen expertise in Salesforce development, potentially moving towards Salesforce Solution Architecture, LWC development, or Salesforce integration specializations.

• Leadership Track: Progress into roles such as Salesforce Practice Lead, Project Manager for Salesforce initiatives, or engagement management, leading teams and client relationships.

• Industry Expertise: Develop specialized knowledge in specific industries (e.g., BFSI, Retail, Manufacturing) for which Zensar provides Salesforce solutions, becoming a subject matter expert.

• Consulting Skills Enhancement: Further hone consulting skills, client advisory capabilities, and strategic business transformation expertise.

📝 Enhancement Note: The career analysis focuses on the senior nature of the role, its impact on Zensar's service delivery, and potential pathways for advancement within both technical and leadership tracks, aligned with the company's consulting and digital transformation focus.

🌐 Work Environment

Office Type: Given the "Remote OK" status, the primary work environment is remote. However, Zensar also maintains office locations. This suggests a hybrid potential where employees may occasionally work from a Zensar office for team meetings, client visits, or collaborative sessions, but the role is not strictly office-bound.

Office Location(s): The primary specified location is Hyderabad, Telangana, India. Zensar has a significant presence there, offering access to office facilities if needed. The company also has numerous global locations, facilitating potential collaboration with international teams.

Workspace Context:

• Remote Setup: Employees are expected to maintain a dedicated, professional home office setup conducive to productivity and virtual collaboration.

• Technology & Tools: Access to Zensar's standard suite of collaboration tools (e.g., Microsoft Teams, Slack, Jira, Confluence) and secure remote access to client systems and internal Zensar resources.

• Team Interaction: Regular virtual team meetings, stand-ups, and collaborative sessions through video conferencing and team communication platforms. Opportunities for in-person interaction may arise at Zensar offices or client sites.

Work Schedule: While the core work week is 40 hours, the remote nature and global client base may necessitate flexibility. This could include occasional early morning or late evening calls to align with client time zones or critical project deadlines. The emphasis will be on delivering results and meeting project milestones regardless of strict adherence to a 9-to-5 schedule.

📝 Enhancement Note: The work environment details are framed around the "Remote OK" status, emphasizing home office setup, virtual collaboration tools, and the flexibility required for a global consulting role.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or HR representative will conduct an initial screening to assess basic qualifications, experience alignment, and cultural fit. Be prepared to articulate your Salesforce BA experience and why you are interested in Zensar.

2. Technical Interview(s): Expect one or more interviews with Salesforce domain experts or hiring managers. These will focus on your Salesforce knowledge, requirement gathering techniques, functional design skills, understanding of the Lightning framework, and potentially JavaScript concepts relevant to Salesforce. You may be asked to walk through your portfolio.

3. Case Study/Problem-Solving Exercise: A common step for BA roles. You might be given a business scenario and asked to outline how you would gather requirements, design a solution, or identify process improvements within Salesforce. This is where your portfolio examples will be crucial.

4. Hiring Manager/Team Interview: A final interview to assess overall fit with the team, leadership potential, communication style, and strategic thinking. This is also an opportunity for you to ask in-depth questions about the team and Zensar's culture.

Portfolio Review Tips:

• Curate Selectively: Focus on 2-3 of your most impactful Salesforce BA projects.

Ensure they clearly demonstrate your core responsibilities and achieved results.

• Structure Your Case Studies: For each project, clearly outline:

  • The Business Challenge/Problem
  • Your Role and Responsibilities
  • The Requirements Gathering/Analysis Process
  • The Functional Design and Solution Approach (mentioning Lightning/JavaScript if applicable)
  • Key Deliverables (e.g., User Stories, BRDs, FDDs)
  • UAT involvement
  • Measurable Outcomes/Business Impact (quantify if possible)

• Highlight Process Optimization: Explicitly call out instances where you improved business processes through Salesforce, detailing the "before" and "after" states.

• Showcase Technical Understanding: If possible, integrate examples of how your requirements or designs leveraged Lightning UI capabilities or required specific JavaScript functionalities.

• Be Prepared to Discuss: Understand every detail of your portfolio projects. Be ready to elaborate on your thought process, decisions made, and challenges overcome.

Challenge Preparation:

• Salesforce Scenarios: Practice articulating how you would approach common Salesforce implementation challenges (e.g., optimizing lead management, enhancing customer service workflows, integrating systems).

• Requirement Elicitation Techniques: Be ready to discuss various methods for gathering requirements (e.g., interviews, workshops, surveys, document analysis) and when to use them.

• Functional Design Principles: Prepare to explain how you ensure functional designs are user-friendly, technically feasible, and aligned with business goals.

• Agile & SFDC Integration: Understand how Agile principles apply to Salesforce projects and your role as a BA within that framework.

📝 Enhancement Note: This section provides a detailed breakdown of a typical interview process for a senior Salesforce BA, with specific advice on portfolio preparation and challenge management, emphasizing the blend of business analysis and technical understanding required for this role.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce Platform: Deep expertise in Salesforce Sales Cloud and Service Cloud. Understanding of core objects, relationships, automation (Workflow Rules, Process Builder, Flows), security models, and reporting.

• Salesforce Lightning Experience: Proficiency in navigating and understanding the capabilities of the Lightning UI, including components and page layouts.

• Agile Project Management Tools: Jira, Confluence, Trello, or similar tools for managing user stories, backlogs, sprints, and documentation.

• Microsoft Office Suite/Google Workspace: For documentation, presentations, and data analysis (Excel, Word, PowerPoint, Docs, Sheets, Slides).

Analytics & Reporting:

• Salesforce Reports & Dashboards: Ability to create and interpret reports and dashboards within Salesforce to track key metrics and performance indicators.

• Data Analysis Tools: Proficiency in using spreadsheet software (Excel, Google Sheets) for data manipulation and analysis; familiarity with BI tools like Tableau or Power BI is a plus.

CRM & Automation:

• Salesforce Configuration: Hands-on experience with Salesforce configuration (point-and-click automation, custom fields, objects, validation rules).

• Integration Concepts: Understanding of common Salesforce integration patterns and technologies (e.g., APIs, middleware) to connect with other enterprise systems.

• JavaScript (for UI/UX enhancement): While not a primary developer role, understanding JavaScript's role in client-side scripting within Salesforce (e.g., for Lightning components, custom UI elements) is beneficial.

📝 Enhancement Note: The tools and technology stack are tailored to a Salesforce Business Analyst role, with a specific emphasis on Salesforce itself, Agile tools, and basic data analysis capabilities. The mention of JavaScript is included as per the job title, framing it as an understanding of its application rather than deep development expertise.

👥 Team Culture & Values

Operations Values:

• Client Focus: A primary value at Zensar, meaning understanding and prioritizing client needs, delivering exceptional service, and building strong, long-term partnerships. Operations professionals are expected to be proactive in identifying and solving client challenges.

• One Zensar: Encourages teamwork, collaboration, and a unified approach across different teams and geographies. Operations professionals should be team players, willing to support colleagues and contribute to the collective success of Zensar and its clients.

• Nurturing & Empowering: Reflects Zensar's commitment to employee growth and development. This means fostering a supportive environment, providing opportunities for learning, and empowering individuals to take ownership and make decisions.

• Experience-Led Everything: This core philosophy implies a focus on delivering high-quality, impactful user and customer experiences through technology. Operations roles are expected to contribute to creating these valuable experiences.

Collaboration Style:

• Cross-functional Integration: Close collaboration with Zensar's sales, delivery, and technical teams, as well as direct engagement with client stakeholders from business and IT departments.

• Agile Cadence: Regular participation in Agile ceremonies (stand-ups, sprint planning, reviews, retrospectives) to ensure continuous feedback and iterative progress.

• Knowledge Sharing: An environment that encourages sharing best practices, lessons learned, and technical insights within the team and across the organization.

📝 Enhancement Note: The team culture and values are directly drawn from Zensar's stated core values ("ONE with Client," "One Zensar, Nurturing, Empowering, and Client Focus") and their overarching philosophy ("experience-led everything"). This provides a clear picture of the expected behaviors and collaboration dynamics for operations professionals within the company.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging Business and Technical Gaps: Effectively translating complex business requirements into clear technical specifications for developers, ensuring no loss of information or misinterpretation.

• Managing Stakeholder Expectations: Balancing the needs and priorities of multiple stakeholders, some of whom may have conflicting requirements or unrealistic expectations.

• Adapting to Evolving Salesforce Features: Staying current with the rapid pace of Salesforce platform updates and new feature releases to continuously leverage the best capabilities for clients.

• Cross-Cultural Communication: Working with diverse client teams across different geographical locations and cultural backgrounds, requiring strong communication and interpersonal skills.

Learning & Development Opportunities:

• Salesforce Certifications: Opportunities to pursue advanced Salesforce certifications (e.g., Platform App Builder, specific Consultant certifications, Administrator Advanced).

• Technical Skill Augmentation: Gaining deeper insights into Salesforce development technologies like Lightning Web Components (LWC), Apex, and JavaScript through Zensar's internal training programs or client project exposure.

• Consulting Frameworks: Development in strategic consulting, client advisory, and business transformation methodologies.

• Leadership Development: Potential to grow into team leadership, project management, or client account management roles within Zensar's Salesforce practice.

📝 Enhancement Note: Challenges are identified based on the inherent complexities of a senior Salesforce BA role in a consulting environment. Growth opportunities are aligned with advancing within the Salesforce ecosystem and the consulting field, as supported by a large IT services firm.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex Salesforce requirement you successfully gathered and translated into a functional design. What was the business impact?" (Focus on your process, how you handled ambiguity, and quantifiable results.)

• "How do you ensure that a Salesforce solution built by developers truly meets the business needs and passes UAT with minimal defects?" (Highlight your UAT planning, stakeholder engagement, and validation techniques.)

• "Walk me through your experience working with the Salesforce Lightning UI. What are its advantages, and how would you leverage it for a specific business scenario?" (Showcase your understanding of Lightning capabilities and your ability to apply them.)

• "If a client requests a feature that is technically challenging or not best practice in Salesforce, how do you handle it?" (Demonstrate your ability to manage expectations, propose alternatives, and explain technical constraints.) Company & Culture Questions:

• "What do you know about Zensar's 'experience-led everything' philosophy, and how would your role as a Salesforce BA contribute to it?" (Research Zensar's mission and values, and connect your BA responsibilities to delivering impactful experiences.)

• "How do you approach collaboration with offshore development teams and onshore client stakeholders?" (Emphasize your communication strategy, bridging cultural and time zone differences.)

• "Describe a time you had to influence a stakeholder to adopt a different approach or solution. What was the outcome?" (Showcase your negotiation, persuasion, and stakeholder management skills.) Portfolio Presentation Strategy:

• Storytelling: Frame your portfolio projects as compelling narratives. Start with the problem, detail your actions, and conclude with the positive outcome and impact.

• Visual Aids: Use screenshots (anonymized), process flow diagrams, or simple mock-ups to illustrate your designs and proposed solutions.

• Focus on Metrics: Quantify achievements wherever possible (e.g., "increased lead conversion by 15%", "reduced case resolution time by 20%", "improved user adoption by 30%").

• Highlight Technical Nuances: For this role, be prepared to briefly explain how your requirements or designs considered Lightning UI best practices or potential JavaScript integrations, even if you weren't the one coding them.

📝 Enhancement Note: Interview preparation advice is structured around common question types for a senior BA role, emphasizing strategic thinking, technical understanding (Salesforce, Lightning, JavaScript), and cultural fit with Zensar. Portfolio presentation tips are action-oriented and designed to help candidates make a strong impression.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Oracle Cloud hiring portal using the provided URL.

• Tailor Your Resume: Ensure your resume clearly highlights your 10+ years of overall experience and, critically, your minimum 6 years of dedicated Salesforce Business Analyst experience. Use keywords such as "Salesforce," "SFDC," "Business Analyst," "Requirement Gathering," "Functional Design," "UAT," "Lightning UI," "Agile," "Sales Cloud," and "Service Cloud." Quantify your achievements with specific metrics whenever possible.

• Prepare Your Portfolio: Curate a concise portfolio showcasing 2-3 of your most relevant Salesforce BA projects. Focus on demonstrating your process analysis, requirement elicitation, functional design, and UAT coordination skills, with an emphasis on delivering measurable business outcomes. Be ready to present and discuss these in detail.

• Research Zensar: Familiarize yourself with Zensar's company culture, core values ("experience-led everything," "One Zensar," "Nurturing," "Empowering," "Client Focus"), and their service offerings, particularly their ESaaS and Salesforce capabilities. Understand how your role contributes to their mission.

• Practice Interview Responses: Prepare answers to common Salesforce BA interview questions, focusing on behavioral examples and your approach to problem-solving. Practice articulating your understanding of the Salesforce platform, Lightning UI, and Agile methodologies.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.