Product Strategy & Operations Lead

📍 Job Overview

Job Title: Product Strategy & Operations Lead

Company: Amartha

Location: South Jakarta, South Jakarta City, Indonesia

Job Type: Full-time

Category: Product Operations & Strategy

Date Posted: June 09, 2026

Experience Level: 7-10 years

Remote Status: On-site

🚀 Role Summary

• Spearhead the development and execution of the Product Operating System, ensuring seamless cross-functional planning and execution for product teams.

• Drive strategic initiatives, including AI-native product capabilities and organizational effectiveness, to enhance Amartha's financial infrastructure platform.

• Partner closely with the Chief Product Officer (CPO) to define product strategy, evaluate market opportunities, and support critical decision-making processes.

• Establish and govern OKR frameworks, manage quarterly business reviews, and lead product leadership updates to ensure alignment and drive accountability across the product organization.

📝 Enhancement Note: This role is positioned at a senior level, requiring a blend of strategic thinking and hands-on operational execution. The emphasis on "Product Operating System" and "OKR Governance" indicates a need for a candidate experienced in building scalable processes within a growing product organization, particularly in a fintech context. The mention of "AI-native product capability" suggests a forward-looking role focused on leveraging emerging technologies.

📈 Primary Responsibilities

• Build and Manage the Product Operating System: Implement and refine processes for cross-functional planning, priority setting, and execution tracking to minimize operational drag and maximize product team efficiency.

• Support Product Strategy and Decision-Making: Collaborate with the CPO to analyze complex problems, evaluate strategic opportunities, develop compelling executive narratives, and provide data-driven recommendations for key decisions.

• Lead Strategic Transformation Initiatives: Drive high-priority projects, such as integrating AI into product capabilities and improving organizational effectiveness, to foster innovation and operational excellence.

• Enhance Product Leadership Operations: Reduce coordination burden for product leadership by owning OKR governance, facilitating quarterly business reviews (QBRs), organizing product All Hands meetings, and preparing leadership updates.

• Drive Cross-Functional Alignment: Foster strong working relationships and communication channels between Product, Engineering, Marketing, Operations, and other key departments to ensure cohesive go-to-market strategies and product development.

• Measure and Report on Product Performance: Develop and track key performance indicators (KPIs) and operational metrics to assess the health and success of product initiatives, providing insights for continuous improvement.

📝 Enhancement Note: The responsibilities highlight a critical need for process optimization and strategic execution. Candidates should be prepared to demonstrate experience in building operational frameworks, managing complex projects, and influencing senior leadership. The focus on "reducing coordination burden" and "scaling challenges" suggests a proactive role in streamlining operations as the company grows.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Business Administration, Engineering, Economics, or a related field is often preferred for roles involving strategic planning and operations.

Experience: 7-10 years of progressive experience in roles such as consulting, product management, business operations, or chief of staff, with a proven track record of driving impactful initiatives.

Required Skills:

• Product Strategy Development: Ability to contribute to and refine product roadmaps, market analysis, and strategic planning.

• Business Operations Expertise: Deep understanding of operational frameworks, process optimization, and driving efficiency within a business unit.

• Analytical & Structured Problem-Solving: Proven ability to dissect complex issues, gather data, formulate hypotheses, and develop actionable solutions.

• Stakeholder Management: Excellent skills in building relationships, managing expectations, and influencing cross-functional teams and senior leaders.

• Executive Communication: Proficiency in crafting clear, concise, and persuasive narratives for executive audiences, including presentations and reports.

• Project & Program Management: Experience in leading and executing strategic initiatives from conception to completion.

• OKR Governance: Familiarity with Objective and Key Results (OKR) frameworks and their implementation for performance management.

Preferred Skills:

• Fintech Industry Experience: Prior work within the financial technology sector, understanding its unique operational and regulatory landscape.

• Startup Environment Acumen: Experience thriving in fast-paced, ambiguous startup settings, demonstrating adaptability and resilience.

• AI/ML Product Integration: Familiarity with integrating AI-native capabilities into product offerings.

• Organizational Effectiveness: Experience in driving improvements in team structure, processes, and overall organizational performance.

• Chief of Staff Experience: Direct experience in a Chief of Staff role, supporting senior leadership with strategic planning and operational execution.

📝 Enhancement Note: The "7-10 years of operator experience" suggests a role that requires significant practical application of skills rather than purely theoretical knowledge. The preference for fintech and startup experience points towards a need for individuals who can navigate the complexities and rapid pace of these environments.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Strategic Initiative Case Studies: Examples of complex, high-priority transformation programs led or significantly contributed to, detailing the problem, your approach, execution, and measurable outcomes.

• Process Optimization Frameworks: Demonstrations of how you've designed, implemented, or improved operational processes, showcasing efficiency gains, cost reductions, or improved throughput.

• Product Operating System Design: Evidence of building or enhancing operational systems for product teams, including elements like planning cadences, review cycles, and cross-functional alignment mechanisms.

• Data-Driven Decision Support: Case studies where you've leveraged data analysis to inform strategic decisions, evaluate opportunities, or present findings to senior leadership.

• OKR Implementation Examples: Documentation or case studies illustrating the successful implementation and governance of OKRs within a team or organization.

Process Documentation:

• Workflow Design & Optimization: Showcase your ability to map existing workflows, identify bottlenecks, and design optimized processes that enhance speed, quality, and efficiency.

• System Implementation & Automation: Provide examples of implementing new operational systems or automating manual tasks to improve scalability and reduce errors.

• Performance Measurement & Analysis: Demonstrate how you establish KPIs, track performance, and conduct root-cause analysis to drive continuous improvement cycles.

📝 Enhancement Note: Candidates should prepare to present concrete examples of their work that highlight their ability to structure ambiguity, drive strategic initiatives, and implement operational rigor. A portfolio that quantifies impact and showcases a systematic approach to problem-solving will be highly advantageous.

💵 Compensation & Benefits

Salary Range: Given the location (South Jakarta, Indonesia), experience level (7-10 years), and the senior nature of the role (Lead, working with CPO), a competitive salary range is expected. Based on industry benchmarks for similar roles in major Indonesian cities, a gross annual salary could range from IDR 500,000,000 to IDR 900,000,000 (approximately $30,000 - $55,000 USD at current exchange rates), depending on the candidate's specific experience, negotiation, and Amartha's compensation philosophy for this critical role.

Benefits:

• Competitive salary and potential for performance-based bonuses or stock options.

• Comprehensive health insurance coverage for employees and their dependents.

• Opportunities for professional development, including training, workshops, and conference attendance.

• Generous paid time off (PTO) and public holiday allowances.

• Potential for flexible working arrangements, though the role is primarily on-site.

• Employee assistance programs and wellness initiatives.

• Contribution to social security and retirement funds (BPJS Ketenagakerjaan).

Working Hours: This is a full-time position, typically requiring approximately 40 hours per week. While the role is on-site, there may be flexibility in daily start/end times, subject to team coordination and operational needs, especially when managing cross-functional processes and leadership updates.

📝 Enhancement Note: The salary estimate is based on general market data for senior roles in Indonesia's tech/fintech sector. Amartha's specific compensation structure may vary. The emphasis on growth and impact within Amartha's mission suggests that benefits packages often include elements that support professional development and long-term employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech, Financial Services, Technology. Amartha operates at the intersection of these sectors, aiming to build financial infrastructure for underserved communities in Indonesia. This implies a dynamic environment focused on innovation, social impact, and rapid scaling.

Company Size: Amartha is a growing organization. While the exact employee count isn't provided, its mission to enable millions of micro-entrepreneurs and its expansion across lending, payments, and funding suggest a significant operational footprint and a team size that requires structured processes and effective operations leadership.

Founded: Founded in 2010, Amartha has a decade-plus history, indicating a degree of maturity and established practices, while its continuous expansion suggests a culture that still embraces growth and adaptation.

Team Structure:

• The Product team likely consists of Product Managers, Product Designers, and Engineers, with this role acting as a crucial bridge and operational support.

• This role will report to the Chief Product Officer (CPO), indicating a close working relationship with senior product leadership.

• Significant cross-functional collaboration is expected with teams such as Engineering, Marketing, Data Science, Operations, and Finance. Methodology:

• Data-Driven Decision Making: Expect a strong emphasis on using data analytics to inform product strategy, operational improvements, and business decisions.

• Agile & Lean Principles: Given the fintech and startup context, Agile methodologies for product development and lean principles for operational efficiency are likely employed.

• Customer-Centricity: A core focus on serving underserved communities, particularly women entrepreneurs, suggests a deep understanding of customer needs and a commitment to impact.

• Iterative Development: Continuous improvement and iteration of products and processes are expected in response to market feedback and evolving user needs.

Company Website: https://amartha.com/

📝 Enhancement Note: Amartha's mission is a significant cultural driver. Candidates should demonstrate alignment with this social impact focus. The combination of fintech, technology, and scale implies a need for robust operational processes and a culture that values both innovation and execution.

📈 Career & Growth Analysis

Operations Career Level: This role is a senior individual contributor or a lead position, bridging product strategy and operations. It's a critical function designed to enable the product organization to scale effectively. It sits at the intersection of strategic planning, operational execution, and leadership support.

Reporting Structure: The role reports directly to the Chief Product Officer (CPO). This provides high visibility and direct access to top-level product strategy and decision-making, offering a unique vantage point within the organization.

Operations Impact: The Product Strategy & Operations Lead plays a pivotal role in translating product vision into reality. By building the Product Operating System, optimizing processes, and driving strategic initiatives, this role directly impacts the efficiency, speed, and success of product development and go-to-market efforts. This, in turn, drives business growth, market penetration, and Amartha's overall mission of financial inclusion.

Growth Opportunities:

• Deep Product Strategy Involvement: Continuous opportunity to shape product strategy and influence executive decisions, potentially leading to a more senior strategic role within product or operations.

• Leadership Development: Experience in managing critical initiatives and supporting C-level executives provides a strong foundation for future leadership positions, possibly in Product Operations, Chief of Staff roles, or even Product Management leadership.

• Fintech & Impact Expertise: Deepen expertise in the rapidly growing Indonesian fintech sector and contribute to a significant social impact mission, opening doors to specialized roles in impact investing or financial inclusion initiatives.

• Scalability Experience: Gain invaluable experience in scaling operations and product functions within a high-growth environment, a highly sought-after skill in the tech industry.

📝 Enhancement Note: This role offers a significant platform for career advancement due to its direct reporting line to the CPO and its critical function in scaling the product organization. It's an opportunity to gain broad exposure and develop a unique skill set at the nexus of product, strategy, and operations.

🌐 Work Environment

Office Type: The role is explicitly "On-site," indicating a traditional office-based work environment in South Jakarta. This suggests opportunities for in-person collaboration, team building, and a structured work setting.

Office Location(s): The primary location is South Jakarta, Indonesia. This is a major business district in Jakarta, likely offering good accessibility and a professional working atmosphere. Specific office details would be provided during the interview process.

Workspace Context:

• Collaborative Environment: Being on-site facilitates direct interaction with cross-functional teams, fostering a collaborative atmosphere essential for managing complex product operations and strategic initiatives.

• Access to Tools & Technology: Employees will have access to the necessary enterprise-grade tools and technologies required for product strategy, operations management, and data analysis, as provided by Amartha.

• Team Interaction: The office setting encourages spontaneous discussions, team meetings, and the development of strong working relationships, which are crucial for a role that relies heavily on influencing without formal authority.

Work Schedule: The standard full-time schedule will be followed, with an expectation of presence during core business hours in the South Jakarta office. The nature of the role, involving leadership updates and cross-functional planning, may occasionally require flexibility to accommodate urgent needs or critical deadlines.

📝 Enhancement Note: The "On-site" requirement suggests a preference for in-person collaboration and a structured operational environment. Candidates should be prepared for a typical office-based work setting in a professional Indonesian business hub.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will assess your resume and initial application to gauge your fit against the core requirements, particularly experience level and relevant background.

• Hiring Manager Interview: Typically with the CPO or a senior product leader. This interview will focus on your strategic thinking, operational experience, problem-solving skills, and understanding of product strategy. Expect questions about your experience in building operating systems and driving initiatives.

• Case Study/Take-Home Assignment: You may be given a business problem or strategic challenge to analyze and present solutions for. This will likely involve assessing your analytical skills, structured thinking, and ability to translate strategy into actionable plans, with a focus on operations and product.

• Cross-Functional Interviews: Meetings with key stakeholders from Engineering, Marketing, or other departments to assess your collaboration style, communication skills, and ability to influence.

• Final Interview: Potentially with a C-suite executive or a more in-depth discussion with the CPO, focusing on cultural fit, long-term vision, and alignment with Amartha's mission.

Portfolio Review Tips:

• Quantify Impact: For each project or initiative, clearly state the problem, your role, the actions taken, and the measurable results (e.g., X% efficiency gain, Y% reduction in operational drag, Z% improvement in OKR achievement).

• Structure Your Narratives: Organize your portfolio pieces using a clear STAR (Situation, Task, Action, Result) or PAR (Problem, Action, Result) format.

• Highlight Process & Systems: Showcase examples where you've designed, implemented, or optimized operational processes or systems, particularly those related to product development, planning, or execution.

• Demonstrate Strategic Thinking: Ensure your examples illustrate your ability to connect operational improvements to broader product and business strategies.

• Tailor to the Role: Emphasize experiences relevant to Product Operations, strategy, AI capabilities, and working with senior leadership.

Challenge Preparation:

• Product Operations Scenarios: Be prepared for hypothetical scenarios related to improving product team efficiency, managing cross-functional alignment, or scaling product operations.

• Strategic Problem Solving: Practice breaking down ambiguous problems, identifying key drivers, and proposing structured solutions. Consider how you would approach defining an "AI-native product capability" or improving "organizational effectiveness."

• Stakeholder Management: Think about how you would influence engineers, product managers, and senior executives who may have competing priorities.

📝 Enhancement Note: Amartha is likely to look for candidates who can not only think strategically but also execute effectively. Your portfolio and interview responses should clearly demonstrate this dual capability, with a strong emphasis on how you build and optimize operational processes.

🛠 Tools & Technology Stack

Primary Tools:

• Product Management & Roadmapping Tools: Jira, Confluence, Asana, Trello, or similar for task management, project tracking, and documentation.

• Collaboration Platforms: Slack, Microsoft Teams for real-time communication and team coordination.

• Presentation Software: Google Slides, Microsoft PowerPoint for executive narratives and QBRs.

Analytics & Reporting:

• Business Intelligence (BI) Tools: Tableau, Power BI, Looker, or internal dashboards for data visualization and performance tracking.

• Data Warehousing/ETL Tools: Familiarity with data infrastructure concepts is beneficial, though direct experience might vary.

• Spreadsheet Software: Advanced proficiency in Google Sheets or Microsoft Excel for data manipulation and analysis.

CRM & Automation:

• CRM Systems: While not directly managing sales, understanding CRM principles (e.g., Salesforce) can be helpful for understanding the broader GTM context.

• Automation Tools: Potentially tools for workflow automation, though specifics would depend on Amartha's stack.

📝 Enhancement Note: While specific tools aren't listed, a strong candidate will have experience with a variety of project management, collaboration, and data analysis tools common in tech and fintech environments. The emphasis on "AI-native product capability" might also imply exposure to AI/ML platforms or data science tools.

👥 Team Culture & Values

Operations Values:

• Impact-Driven: A core value centered around contributing to Amartha's mission of financial inclusion for underserved communities in Indonesia. Operations professionals are expected to drive initiatives that have a tangible positive impact.

• Collaboration: Strong emphasis on working effectively across diverse teams (Product, Engineering, Marketing, Operations) to achieve shared goals. Open communication and mutual respect are key.

• Data-Informed: Decisions are expected to be grounded in data and rigorous analysis. A culture of continuous learning and experimentation is encouraged.

• Efficiency & Scalability: A drive to build robust, scalable processes and systems that support the company's rapid growth without sacrificing quality or user experience.

• Ownership & Accountability: Taking initiative, owning challenges, and driving them to successful resolution is highly valued.

Collaboration Style:

• Cross-functional Partnership: This role is central to fostering collaboration. Expect to work closely with various departments, acting as a facilitator and strategic partner.

• Proactive Communication: A culture that encourages open, honest, and timely communication, especially when identifying potential roadblocks or opportunities.

• Feedback Loops: An environment where constructive feedback is shared and received openly to drive continuous improvement in processes and products.

• Agile Mindset: Embracing iterative development, quick adaptation to change, and a willingness to experiment and learn from outcomes.

📝 Enhancement Note: Amartha's mission is deeply embedded in its culture. Candidates should be prepared to articulate how their operational expertise can contribute to this social impact goal. The emphasis on data, efficiency, and collaboration suggests a modern, results-oriented operational environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Operations: As Amartha grows, ensuring the Product Operating System remains effective and scalable will be a continuous challenge. This requires proactive process design and adaptation.

• Balancing Strategy and Execution: Effectively moving between high-level strategic thinking and the granular details of operational execution, especially in a fast-paced environment.

• Influencing Without Authority: Driving initiatives and ensuring follow-through across cross-functional teams where direct reporting lines may not exist requires strong communication and negotiation skills.

• Integrating New Technologies: Successfully integrating emerging technologies like AI into product capabilities requires understanding both the technical potential and the operational implications.

• Navigating Ambiguity: The role involves structuring ambiguous problems and developing strategies for complex challenges, requiring comfort with uncertainty.

Learning & Development Opportunities:

• Deep Dive into Fintech & Social Impact: Gain unparalleled experience in a critical sector impacting millions of lives in Indonesia.

• Strategic Leadership Exposure: Direct mentorship and collaboration with a CPO and other senior leaders, offering insights into executive decision-making.

• Process Optimization Mastery: Hone skills in building and scaling operational frameworks within a high-growth tech company.

• AI Product Strategy: Develop expertise in the strategic application of AI within product development, a highly in-demand skill.

• Cross-Functional Acumen: Broaden understanding of various business functions and how they integrate to drive product success.

📝 Enhancement Note: This role is designed for individuals who thrive on tackling complex challenges and are motivated by growth. The opportunities for learning are significant, particularly in the areas of fintech, social impact, and strategic operations at scale.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you built or significantly improved a 'Product Operating System.' What were the key components, challenges, and outcomes?" (Focus on process, structure, and impact)

• "How would you approach evaluating a new strategic opportunity for Amartha's product portfolio, particularly one involving AI?" (Focus on analytical framework, data usage, and decision-making process)

• "Imagine you need to drive adoption of a new product process across multiple engineering teams. How would you influence them to ensure buy-in and successful implementation?" (Focus on stakeholder management and cross-functional collaboration)

• "What are the critical elements of effective OKR governance, and how have you implemented or managed them in the past?" (Focus on performance management and accountability) Company & Culture Questions:

• "What excites you most about Amartha's mission to serve underserved communities in Indonesia, and how does your operational expertise connect to this mission?" (Focus on alignment with values and social impact)

• "How do you handle ambiguity and drive clarity in a rapidly evolving startup environment?" (Focus on adaptability and problem-solving approach)

• "Describe your experience working directly with C-level executives. What makes for a successful partnership?" (Focus on executive communication and collaboration) Portfolio Presentation Strategy:

• Storytelling with Data: Weave a compelling narrative around your case studies, using data to support your claims and illustrate the impact of your work on operations and product success.

• Focus on Process & Systems: Clearly articulate the operational processes and systems you designed or improved. Use diagrams or flowcharts if helpful.

• Quantify Results: Always present measurable outcomes. For example, instead of "improved efficiency," say "achieved a 20% reduction in time-to-market for new features by streamlining the release process."

• Highlight Strategic Alignment: Connect your operational achievements back to broader product strategy and business goals.

• Be Prepared for Deep Dives: Anticipate detailed questions about your methodologies, assumptions, and decision-making rationale.

📝 Enhancement Note: Amartha will be looking for a candidate who can demonstrate a strong blend of strategic vision, operational rigor, and a genuine commitment to their mission. Prepare to showcase your ability to build and manage processes that enable product teams to scale effectively.

📌 Application Steps

To apply for this Product Strategy & Operations Lead position:

• Submit your application through the provided application link on Workable.

• Tailor Your Resume: Highlight experience in product strategy, business operations, stakeholder management, and driving strategic initiatives. Use keywords from the job description such as "Product Operating System," "OKR Governance," "AI-native capabilities," and "Fintech."

• Prepare Your Portfolio: Curate 2-3 key projects that best demonstrate your capabilities in building operational systems, leading transformation initiatives, and driving measurable results. Quantify your impact and be ready to walk through your process and outcomes.

• Research Amartha: Understand their mission, business model, and recent developments. Prepare to articulate why you are passionate about their work and how your skills align with their goals.

• Practice Interview Responses: Rehearse answers to common strategy and behavioral questions, focusing on providing specific, data-backed examples from your experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.