Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Westwood, Massachusetts, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-24

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• Support the store's operational efficiency by managing inventory, assisting with stocking, and maintaining visual merchandising standards.

• Drive customer engagement and satisfaction by providing exceptional service, assisting with product discovery, and offering tailored solutions.

• Contribute to a positive and productive work environment by adhering to company policies, safety protocols, and operational best practices.

• Leverage basic computer and measuring skills to accurately fulfill custom framing orders and support in-store operational tasks.

📝 Enhancement Note: While the provided job title is "Part Time Framer," the core responsibilities and required skills indicate a broader retail operations role with a specialization in custom framing. This enhancement focuses on the operational aspects beyond just framing, including customer engagement, inventory management, and general store upkeep, which are crucial for success in a retail environment. The role emphasizes building customer relationships and ensuring a positive shopping experience, aligning with typical GTM (Go-To-Market) strategies that prioritize customer-centricity.

📈 Primary Responsibilities

• Build and nurture customer relationships by actively engaging them, understanding their needs, and providing personalized custom framing solutions.

• Execute the "Elevated ABC Deliver" methodology to ensure a high-quality customer experience and drive sales and production targets for custom framing.

• Ensure the timely and high-quality completion of all custom framing orders, adhering to established production standards and quality control measures.

• Maintain the readiness and visual appeal of the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, proactively assisting customers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws, requirements, policies, and standards.

• Actively participate in and support shrink and safety programs to maintain a secure and accident-free workplace.

• Interact positively and respectfully with colleagues, remaining professional and constructive even in challenging situations, thereby promoting organizational commitment to its vision and values.

• Participate in truck unloading and stocking processes, ensuring adherence to truck stocking standards and completion within budget guidelines.

• Operate the cash register accurately and execute cash handling procedures according to company standards, including processing transactions and managing cash drawer.

• Acknowledge all customers, assist them in locating products, and provide effective solutions to meet their needs.

• Support and execute various Omni-channel processes, ensuring seamless integration between online and in-store customer experiences.

📝 Enhancement Note: The responsibilities have been expanded to highlight the operational aspects of the role, such as inventory management (SISO, Directed Replenishment), process adherence (SOPs, compliance), and contribution to overall store operations (truck unloading, Omni-channel support). This provides a clearer picture of the operational demands beyond just framing tasks, positioning it within a broader retail operations context.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred; specialized training in visual merchandising or customer service is a plus.

Experience: 0-2 years of experience in a retail or customer-facing role, with a demonstrated ability to build rapport and provide solutions.

Required Skills:

• Basic computer skills for POS operations and order entry.

• Fundamental measuring skills for accurate framing specifications.

• Ability to safely and effectively operate framing equipment and glass cutters.

• Strong customer service orientation with a friendly and helpful demeanor.

• Ability to work in a fast-paced retail environment, including standing for extended periods.

• Basic understanding of inventory management and visual merchandising principles.

• Effective communication and interpersonal skills for customer and team interactions.

• Ability to adhere to Standard Operating Procedures (SOPs) and safety guidelines. Preferred Skills:

• Previous retail experience, particularly in custom framing or a related art/craft environment.

• Proven experience in selling products and/or services, with a track record of meeting sales targets.

• Familiarity with POS systems and cash handling procedures.

• Experience with Omni-channel fulfillment processes.

• Ability to interpret and execute visual merchandising directives.

📝 Enhancement Note: The skills section has been enhanced to include operational keywords like "POS operations," "inventory management," "visual merchandising," and "Omni-channel fulfillment." This aligns the role with broader retail operations competencies and provides clarity on the specific technical and soft skills required. The distinction between required and preferred skills is also clarified to help candidates self-assess their fit.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Examples showcasing customer interaction and problem-solving in a retail setting, demonstrating relationship-building skills.

• Documentation or visual evidence of successful merchandise presentation or department upkeep.

• Case studies or examples of fulfilling custom orders accurately and efficiently, highlighting attention to detail.

• Evidence of adherence to operational procedures or safety protocols in previous roles. Process Documentation:

• While a formal portfolio isn't explicitly required, candidates are encouraged to speak to their experience with following established workflows for customer service, order processing, and inventory management.

• Examples of how they have maintained organized and visually appealing retail spaces.

• Descriptions of their approach to learning and operating new equipment or systems.

📝 Enhancement Note: Given the entry-level nature of the role, the "Portfolio Essentials" are framed around demonstrating practical skills and experience relevant to retail operations and customer service, rather than formal project portfolios. The emphasis is on the candidate's ability to articulate their experience in handling processes, customer interactions, and maintaining operational standards.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour.

Benefits:

• 401(k) with employer match.

• Employee Assistance Program (EAP).

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Telemedicine services.

• Flexible spending accounts (FSAs).

• Commuter benefits.

• Tuition assistance.

• Adoption assistance.

• Various voluntary insurance options.

• Employee discounts on Michaels products.

Working Hours: This is a part-time position. While the exact number of hours may vary, the role is designed to support store operations during peak times and may include nights, weekends, and early mornings as indicated by store needs and operational demands.

📝 Enhancement Note: The salary range is explicitly stated, and the benefits are detailed to showcase the comprehensive package offered. The working hours section is clarified to reflect the part-time nature and the typical flexibility required in retail operations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as a leading retailer in North America for arts, crafts, and home décor, serving a broad customer base with creative needs and celebration requirements.

Company Size: Large (over 10,000 employees globally). This indicates a structured corporate environment with established processes and career development pathways.

Founded: 1973. With a long history, Michaels has a well-established brand presence and operational expertise in the retail sector.

Team Structure:

• The Framer will be part of the store's retail team, working under the guidance of store leadership (e.g., Store Manager, Assistant Store Manager, Framing Department Manager if applicable).

• Collaboration is expected with fellow sales associates, stock associates, and potentially other specialized roles within the store.

• The role involves direct interaction with customers and cross-functional support for various store functions. Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions that meet individual needs, particularly in the custom framing department.

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) for sales, production, safety, and inventory management is paramount.

• Team Collaboration: Fostering a positive and respectful team environment where members support each other to achieve store goals.

• Efficiency & Safety: Commitment to maintaining a safe, clean, and organized store environment, supporting shrink and safety programs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context is fleshed out with industry specifics, size implications for operations roles, and a focus on the core methodologies that drive store operations and customer engagement at Michaels. This helps candidates understand the operational environment they would be joining.

📈 Career & Growth Analysis

Operations Career Level: Entry-level Retail Associate with specialization. This role serves as a foundational position within Michaels' retail operations, offering direct customer interaction and operational task execution. It's an excellent stepping stone for individuals looking to grow within the retail sector.

Reporting Structure: The Part Time Framer typically reports to a Store Manager or an Assistant Store Manager, and may receive direct supervision from a Framing Department Lead or Manager if one is present.

Operations Impact: By ensuring excellent customer service, accurate order fulfillment, and efficient store operations, the Framer directly contributes to customer satisfaction, repeat business, and the overall profitability of the store. Effective inventory management and merchandising also play a key role in driving sales.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales, customer relationship management, and various retail operational processes.

• Advancement within Store: Potential to move into roles such as Lead Framer, Sales Associate, Key Holder, or Assistant Store Manager with demonstrated performance and further development.

• Specialization: Deepen expertise in custom framing, visual merchandising, or inventory control.

• Cross-Functional Experience: Gain exposure to different areas of store operations, including cashiering, stock management, and customer support.

📝 Enhancement Note: This section provides a clear outlook on the career trajectory for an entry-level associate in a retail operations setting, emphasizing skill acquisition and potential advancement within the company structure.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated framing area within a Michaels store.

Office Location(s): Westwood, Massachusetts (261 University Ave). The store is located in a commercial area, likely accessible via public transport or personal vehicle.

Workspace Context:

• Collaborative Environment: The work involves constant interaction with customers and team members, fostering a dynamic and communicative atmosphere.

• Tools & Technology: Access to point-of-sale (POS) systems, framing equipment, glass cutters, heat presses, and basic computer systems for order management and inventory.

• Team Interaction: Regular opportunities for collaboration during daily tasks, truck unloads, stocking, and customer assistance.

Work Schedule: Part-time schedule, including potential work during nights, weekends, and early mornings, aligning with retail operational needs and customer traffic patterns. Flexibility is key to accommodate varying store demands.

📝 Enhancement Note: The description of the work environment focuses on the operational realities of a retail store, including the collaborative nature, the specific tools and technology used, and the flexible scheduling often required in this sector.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications, relevant experience, and alignment with company values.

• In-Person Interview: Typically involves a conversation with a store manager or assistant manager to discuss customer service philosophy, problem-solving skills, and operational awareness. Candidates may be asked about their experience with framing, sales, and handling customer issues.

• Skills Demonstration (Informal): May involve a brief demonstration of measuring skills or discussion about operating equipment, depending on the interviewer's assessment.

• Final Evaluation: Assessment of cultural fit, enthusiasm, and readiness to perform the core responsibilities of the role.

Portfolio Review Tips:

• While a formal portfolio is not typically required for this entry-level role, candidates should be prepared to discuss specific examples from past experiences that demonstrate:

  • Customer service scenarios where they successfully built rapport or resolved issues.
  • Any experience with custom work, detailed tasks, or following precise instructions.
  • How they have contributed to maintaining an organized or visually appealing environment.
  • Their understanding of sales processes and customer engagement.

• Be ready to articulate your understanding of the framing process and your interest in developing those skills. Challenge Preparation:

• Customer Scenario Questions: Prepare to answer questions about how you would handle common customer interactions, such as a customer looking for a specific item, a customer with a complaint, or a customer seeking advice on framing.

• Operational Awareness: Be ready to discuss your understanding of why maintaining an organized store, adhering to safety procedures, and accurate cash handling are important for a retail business.

• Motivation & Fit: Articulate why you are interested in working at Michaels and specifically in a framing role.

📝 Enhancement Note: This section provides actionable advice for candidates preparing for the interview process, focusing on how to best represent their skills and experiences relevant to a retail operations and customer service role, even without a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing customer transactions, managing sales, and potentially tracking inventory.

Proficiency in using cash registers and card readers is essential.

• Framing Equipment: Includes specialized tools for cutting mats, assembling frames, and finishing custom orders. Familiarity or ability to learn includes:

  • Mat cutters
  • Frame assembly tools
  • Glass cutters

• Heat Press: Used in the framing process for specific finishing techniques.

• Measuring Tools: Rulers, tape measures for precise order specifications.

Analytics & Reporting:

• While direct use of advanced analytics tools is unlikely, understanding the importance of sales data, inventory counts, and customer feedback as reported by management is beneficial. CRM & Automation:

• Customer Relationship Management (CRM) aspects: Primarily handled through direct customer interaction and potentially through the POS system's customer profile features. Building customer loyalty and repeat business is a key "CRM" function.

• Store-level Inventory Management Systems: Used for tracking stock levels, processing incoming shipments, and managing replenishment.

📝 Enhancement Note: This section details the specific tools and technology a Framer would encounter, focusing on practical operational equipment and systems relevant to a retail environment, especially within a specialized department like custom framing.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through friendly service, helpfulness, and providing creative solutions.

• Integrity & Respect: Maintaining honesty in all dealings, treating colleagues and customers with respect, and fostering an inclusive environment.

• Teamwork: Collaborating effectively with team members to achieve store goals, support each other, and ensure smooth operations.

• Accountability: Taking ownership of tasks, adhering to procedures, and contributing to the overall success and safety of the store.

• Creativity & Passion: Embracing the company's mission to fuel the joy of creativity and celebrating the arts and crafts.

Collaboration Style:

• Direct and Supportive: Team members are expected to communicate clearly and support each other in customer service, operational tasks, and problem-solving.

• Process-Oriented: Collaboration often revolves around executing Standard Operating Procedures (SOPs) accurately, especially in areas like framing production, stocking, and sales transactions.

• Customer-Centric: Joint efforts to ensure customers have a positive and productive shopping experience, from initial engagement to final purchase and beyond.

📝 Enhancement Note: The company's values are translated into operational behaviors and expectations relevant to the Framer role, highlighting how these values influence daily tasks and team interactions within the store environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service, custom framing production, general store tasks, and stocking duties simultaneously in a fast-paced environment.

• Meeting Customer Expectations: Providing creative solutions and high-quality custom framing that meets diverse customer needs and budgets.

• Learning Technical Skills: Mastering the operation of specialized framing equipment and understanding various framing materials and techniques.

• Adapting to Seasonal Peaks: Handling increased customer traffic and order volume during holidays and peak seasons.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, materials, and design principles.

• Sales & Customer Engagement: Developing skills in consultative selling and building lasting customer relationships.

• Retail Operations: Gaining hands-on experience in inventory management, visual merchandising, cash handling, and Omni-channel support.

• Team Leadership Potential: Opportunities to take on more responsibility, potentially leading to supervisory or management roles within the store.

📝 Enhancement Note: This section outlines potential challenges specific to a retail framing role and highlights the concrete learning and development opportunities available, framed within the context of operational skill acquisition and career progression.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." or "How would you handle a customer who is unhappy with a custom framing quote?" Focus on demonstrating empathy, problem-solving, and adherence to company policies.

• Operational Understanding: "Why is it important to maintain an organized and well-stocked store?" or "What steps would you take to ensure accuracy when taking a custom framing order?" Highlight attention to detail, process adherence, and impact on sales.

• Teamwork & Fit: "How do you contribute to a positive team environment?" or "What are your thoughts on working evenings and weekends?" Showcase your collaborative spirit and flexibility.

Company & Culture Questions:

• Motivation: "Why are you interested in working at Michaels?" or "What do you know about our custom framing services?" Research the company's mission, values, and product offerings.

• Role Alignment: "What interests you about the Framer position specifically?" Connect your skills and interests to the job description's requirements.

Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio isn't required, prepare to verbally describe 2-3 specific situations from previous work or volunteer experiences that showcase your customer service, attention to detail, problem-solving, or teamwork skills.

• Framing Interest: Be ready to discuss your interest in custom framing and art, even if you have no prior experience. Enthusiasm for learning is key.

• Operational Awareness: Briefly explain your understanding of how your role contributes to the store's overall success and customer experience.

📝 Enhancement Note: This section offers specific, actionable advice on how candidates can prepare for interview questions, emphasizing the use of concrete examples and demonstrating an understanding of both customer service and operational responsibilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, crafting, or detail-oriented experience. Use keywords from the job description such as "customer service," "sales," "merchandising," "detail-oriented," and "teamwork."

• Prepare for Interview: Anticipate questions about customer interactions, problem-solving, and your interest in custom framing. Be ready to share specific examples of your skills and experiences.

• Company Research: Familiarize yourself with Michaels' commitment to creativity, its product offerings (especially custom framing), and its company values. Understanding the brand will help you articulate your fit.

• Showcase Enthusiasm: Express genuine interest in learning the custom framing craft and contributing to a positive store environment during your application and interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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