Director, Growth & Product Strategy

📍 Job Overview

Job Title: Director, Growth & Product Strategy

Company: Kaseya Careers

Location: Sunnyvale, CA

Job Type: Full-Time

Category: Growth & Product Strategy / Operations

Date Posted: September 15, 2026

Experience Level: 10+ Years

Remote Status: On-site

🚀 Role Summary

• Drive customer-backed growth strategy and product roadmap definition within the CTO organization.

• Structure and solve ambiguous business questions to accelerate near-term ARR and shape multi-year strategic direction.

• Operate at the intersection of customer insight, product strategy, market opportunity, competitive positioning, and go-to-market execution.

• Build and scale a Product Strategy team to support Kaseya's rapid growth, reporting directly to the SVP, Growth & Product Strategy.

📝 Enhancement Note: This role is positioned within the CTO's organization, indicating a strong focus on the strategic alignment of product development with business growth objectives. The emphasis on "customer-backed" strategy and "revenue outcomes" suggests a deep integration with sales and revenue operations, requiring a candidate who can bridge the gap between product innovation and commercial success. The role is designed to be hands-on initially, with a mandate to build a team, pointing towards a leadership opportunity for a strategic operator.

📈 Primary Responsibilities

• Develop and articulate customer-backed growth strategies by synthesizing customer needs, buying behavior, pain points, and expansion opportunities derived from direct engagement, research, NPS, win/loss analysis, and market signals.

• Frame and rigorously analyze high-value strategic questions, defining decision criteria, building hypotheses, and isolating key drivers to land clear, actionable recommendations for senior leadership.

• Translate customer, product, market, and competitive insights into practical strategies that support near-term ARR growth and inform Kaseya's three-year strategic direction.

• Partner closely with senior stakeholders across Product, Go-To-Market (GTM), Customer Success, Finance, and Operations, leveraging fact-based analysis and compelling narratives to drive alignment and execution.

• Build and scale the Product Strategy function by performing direct analysis, customer engagement, and recommendation development, while establishing the necessary people, processes, and operating model for future growth.

• Drive the development and refinement of Kaseya's 3&1 strategy (three-year direction and one-year operating plan), pressure-testing and sharpening it based on evolving insights.

• Quantify the expected impact of strategic recommendations on ARR, product priorities, GTM choices, customer segmentation, and investment decisions.

• Balance speed with rigor, delivering timely yet robust recommendations and continuously refining strategies as new evidence emerges.

📝 Enhancement Note: The responsibilities highlight a dual focus on strategic analysis and operational execution, with a clear mandate to drive measurable ARR growth. The requirement to "build and scale the capability" suggests that the initial phase will involve significant groundwork in establishing frameworks, processes, and potentially hiring team members, demanding strong leadership and organizational design skills from the outset.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Economics, Engineering, or a related field is typically expected for roles of this seniority. An MBA or advanced degree is often preferred.

Experience: 10+ years of progressive experience in product strategy, product management, strategy consulting, corporate strategy, or a comparable senior strategic or operating leadership role. Proven track record of owning ambiguous, high-stakes problems end-to-end.

Required Skills:

• Exceptional problem-framing, analytical, and synthesis skills; ability to identify core business questions, isolate key drivers, and determine critical evidence.

• Strong customer orientation with firsthand experience using customer discovery, research, design thinking, experimentation, product data, and field insights to inform strategy.

• Outstanding written and verbal communication skills, including the ability to craft compelling narratives, memos, and presentations with clarity and conviction.

• High operating discipline, strong ownership mindset, and comfort operating as a hands-on individual driver today while building toward and leading a team over time.

• Ability to operate as a peer to senior leaders, owning a point of view and driving decisions.

• Comfort with ambiguity and a fast-paced, high-expectation environment where priorities shift quickly. Preferred Skills:

• Experience in Software, B2B / B2B2C SaaS, MSP (Managed Service Provider), IT management, or cybersecurity industries.

• Product-led growth (PLG) experience.

• Experience building and scaling strategic functions or teams within a growth-stage company.

• Familiarity with financial modeling and business case development.

📝 Enhancement Note: The emphasis on "peer to senior leaders" and "owning a point of view" indicates a need for a candidate with strong executive presence and the ability to influence without direct authority. The preference for SaaS, MSP, and cybersecurity experience is highly relevant given Kaseya's market position and product portfolio, suggesting candidates with this background will have a significant advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrable examples of strategic frameworks developed and applied to solve complex business problems.

• Case studies detailing how customer insight was translated into actionable product or GTM strategies, with quantifiable outcomes where possible.

• Evidence of structured problem-solving approaches, including hypothesis generation, data analysis, and synthesis of findings.

• Documentation or descriptions of strategic planning processes or operating models that have been designed or improved.

• Examples of compelling communication artifacts (e.g., strategic memos, executive presentations) that drove significant business decisions. Process Documentation:

• Ability to design and document strategic planning processes, including market assessment, customer segmentation, competitive analysis, and opportunity prioritization.

• Experience in creating and refining customer insight gathering and synthesis processes, ensuring a continuous feedback loop into strategy.

• Skills in developing frameworks for evaluating new market opportunities, product investments, and GTM initiatives.

• Capability to document and communicate complex strategies and recommendations in a clear, concise, and actionable manner for diverse audiences.

📝 Enhancement Note: For a role focused on strategy and growth, the portfolio should emphasize the thinking process and the impact of strategic initiatives, rather than just the final output. Candidates should be prepared to walk through their strategic frameworks, the data and insights that informed their recommendations, and the tangible business outcomes achieved.

💵 Compensation & Benefits

Salary Range: For a Director-level role with 10+ years of experience in Sunnyvale, CA, a competitive salary range would typically be between $180,000 - $250,000 annually. This estimate is based on industry benchmarks for senior strategy and product leadership roles in the Bay Area technology sector, considering the company's growth stage and investor backing (Insight Partners).

Benefits:

• Comprehensive health insurance (medical, dental, vision).

• Retirement savings plan (e.g., 401(k)) with potential company match.

• Paid time off (vacation, sick leave, holidays).

• Opportunities for professional development, including conferences and training.

• Stock options or equity participation (common in growth-stage tech companies).

• Potential for performance-based bonuses tied to ARR growth and strategic initiative success.

Working Hours: The role is expected to require a commitment typical of a senior leadership position, likely around 40-50 hours per week, with flexibility for project demands and executive engagement. Given the on-site requirement, standard business hours will apply, with potential for extended hours during critical project phases or strategic planning cycles.

📝 Enhancement Note: The salary range is a strong estimate for a Director of Product Strategy in the Sunnyvale, CA area, a high-cost-of-living region with a competitive tech talent market. The inclusion of equity or stock options is a common incentive for leadership roles in venture-backed growth companies like Kaseya, aiming to align employee interests with long-term company value creation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software, specifically focused on IT management and cybersecurity solutions for Managed Service Providers (MSPs) and internal IT departments. Kaseya operates in a rapidly evolving B2B SaaS market.

Company Size: Kaseya is experiencing significant growth, backed by Insight Partners, and manages over 15 million endpoints globally. While a precise current employee count isn't provided, its rapid expansion suggests a mid-to-large size company with a dynamic, fast-paced environment.

Founded: Founded in 2000, Kaseya has a long history in the IT management space, indicating a stable foundation combined with a forward-looking approach to innovation and growth.

Team Structure:

• The Growth & Product Strategy function is part of the CTO's organization, reporting to the SVP, Growth & Product Strategy.

• This role will collaborate extensively with senior leaders across Product Management, Engineering, Go-To-Market (Sales, Marketing), Customer Success, Finance, and Operations.

• The initial focus is on the Director performing the work directly, with a clear mandate to build and lead a Product Strategy team over time, implying a future hierarchical structure. Methodology:

• Data Analysis & Insights: Emphasizes customer-backed insights, market signals, and data-driven decision-making to inform strategy.

• Workflow Planning & Optimization: Focuses on structuring ambiguous business problems, defining strategic questions, and developing actionable recommendations to optimize growth and revenue outcomes.

• Automation & Efficiency: While not explicitly detailed for this role, Kaseya's core business is in IT management and automation, suggesting an underlying appreciation for efficiency and scalable processes across the organization.

Company Website: https://www.kaseya.com/

📝 Enhancement Note: Kaseya's description as "built by builders" and seeking individuals who "create rather than wait" suggests a culture that values proactivity, innovation, and a hands-on approach. The company's rapid growth and backing by Insight Partners indicate a high-performance environment where strategic impact is paramount.

📈 Career & Growth Analysis

Operations Career Level: This role is at a senior Director level, operating at the strategic forefront of the company's growth initiatives. It sits at the critical nexus of product, market, and revenue, with significant influence over the company's strategic direction and investment priorities.

Reporting Structure: Reports directly to the SVP, Growth & Product Strategy. This places the role close to executive leadership and the core strategic decision-making processes of the company.

Operations Impact: The individual in this role will have a direct and substantial impact on Kaseya's Annual Recurring Revenue (ARR) growth, product investment decisions, market positioning, and overall strategic trajectory. Recommendations will shape where the company invests, which segments it targets, and how it wins in the market.

Growth Opportunities:

• Leadership Development: The mandate to build and lead a Product Strategy team offers a clear path to team leadership and management experience.

• Strategic Impact: Direct involvement in shaping Kaseya's multi-year strategic direction provides high-visibility opportunities and the chance to make a significant, lasting impact on the company.

• Career Progression: Success in this role can pave the way for senior leadership positions in Product Management, Go-To-Market Strategy, or even General Management, particularly within a rapidly growing SaaS organization.

• Skill Enhancement: Opportunity to deepen expertise in SaaS business models, IT management/cybersecurity markets, customer-centric strategy, and executive stakeholder management.

📝 Enhancement Note: The role is explicitly framed as a "seat with real leverage on the company's trajectory" and a "path toward senior Product or Go-To-Market leadership." This suggests that Kaseya views this as a critical role for growth and a potential stepping stone for ambitious individuals.

🌐 Work Environment

Office Type: The role is designated as "On-site," indicating a preference for in-office collaboration and engagement at Kaseya's Sunnyvale, CA location. This suggests a traditional office environment designed to foster teamwork and direct interaction.

Office Location(s): Sunnyvale, California, USA. This location is in the heart of Silicon Valley, providing access to a rich technology ecosystem and talent pool.

Workspace Context:

• Collaborative Environment: The on-site requirement implies a workspace that encourages face-to-face interaction, brainstorming, and close collaboration with colleagues across various departments.

• Operations Tools & Technology: While specific tools aren't listed, Kaseya's focus on IT management suggests a tech-forward environment where data analytics, collaboration platforms, and project management tools are likely readily available to support strategic work.

• Team Interaction: Opportunities for direct engagement with product leaders, GTM teams, customer success managers, and potentially engineers, facilitating a holistic understanding of the business.

Work Schedule: Standard business hours are expected, with the understanding that a Director-level role in a fast-paced, growth-oriented company will often require flexibility and dedication beyond the typical 9-to-5, especially during critical strategic planning or product launch phases.

📝 Enhancement Note: The "On-site" designation is a key indicator of the company culture and management philosophy, suggesting a belief in the value of in-person collaboration for strategic initiatives. Candidates should be prepared for a dynamic office environment in a prime Silicon Valley location.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by an HR representative or recruiter to assess basic qualifications, experience alignment, and cultural fit.

• Hiring Manager Interview: Conversation with the SVP, Growth & Product Strategy to delve deeper into strategic thinking, problem-solving approach, and leadership style.

• Cross-functional Interviews: Meetings with key stakeholders from Product, GTM, or Engineering to assess collaboration skills, ability to influence, and understanding of different functional perspectives.

• Case Study / Presentation: Candidates will likely be asked to present a strategic analysis or recommendation based on a provided business problem, demonstrating their framework, insights, and communication abilities. This is a critical evaluation point for this role.

• Executive Interview: Potentially a final interview with a senior executive (e.g., CTO) to assess strategic alignment and executive presence.

Portfolio Review Tips:

• Focus on Impact: Select 2-3 key projects that demonstrate tangible business impact (e.g., ARR growth, market share increase, successful product strategy implementation).

• Structure Your Narrative: For each project, clearly articulate the problem, your approach (frameworks, data used, insights generated), your specific contribution, and the quantifiable results.

• Showcase Strategic Thinking: Highlight how you framed ambiguous problems, developed hypotheses, and synthesized complex information into clear, actionable recommendations.

• Demonstrate Collaboration: Include examples where you successfully partnered with cross-functional teams and influenced stakeholders to drive strategic initiatives.

• Tailor to Kaseya: If possible, reference how your experience and strategic approach align with Kaseya's industry (SaaS, IT Management, Cybersecurity) and growth objectives.

Challenge Preparation:

• Anticipate Strategy Questions: Be ready to discuss your approach to market analysis, competitive strategy, customer segmentation, product portfolio optimization, and pricing strategy.

• Practice Problem Framing: Prepare to break down complex, ambiguous business scenarios into manageable components and outline a structured approach to finding solutions.

• Develop Case Study Examples: Have well-rehearsed examples of past strategic projects, focusing on metrics, insights, and outcomes. Be prepared to present these concisely and compellingly.

• Understand Kaseya's Business: Research Kaseya's products, target markets (MSPs, IT departments), competitive landscape, and recent growth initiatives.

📝 Enhancement Note: The emphasis on "customer-backed insight" and "structuring ambiguous business questions" in the job description strongly suggests that case studies and problem-solving exercises will be central to the interview process. Candidates should prepare to demonstrate their analytical rigor and strategic foresight.

🛠 Tools & Technology Stack

Primary Tools:

• Presentation Software: PowerPoint, Google Slides, Keynote for developing executive narratives and strategic memos.

• Collaboration Platforms: Slack, Microsoft Teams for cross-functional communication and project coordination.

• Project Management Tools: Asana, Jira, Trello (or similar) for tracking strategic initiatives and team progress.

• Data Analysis & BI Tools: While specific tools aren't listed, proficiency with tools like Excel (advanced), SQL, Tableau, Power BI, or Looker would be highly beneficial for data analysis and visualization.

• CRM Systems: Salesforce (or similar) knowledge is beneficial for understanding customer data, sales pipelines, and GTM metrics.

Analytics & Reporting:

• Data Warehousing/Databases: Familiarity with accessing and querying data from central repositories.

• Business Intelligence Platforms: Experience with platforms that aggregate data for reporting and analysis.

• Spreadsheet Software: Advanced Excel skills for modeling, forecasting, and ad-hoc analysis.

CRM & Automation:

• CRM: Understanding of how CRM data (e.g., Salesforce) informs customer strategy, sales processes, and revenue forecasting.

• Automation Tools: Familiarity with how automation impacts business processes and customer experience, particularly within SaaS and IT management contexts.

📝 Enhancement Note: While no specific tools are mandated, a strong foundation in data analysis, presentation, and collaboration tools is implied. Given Kaseya's product suite, understanding the role of data in driving product strategy and GTM execution will be critical. Proficiency in tools that support data-driven decision-making and executive communication will be highly valued.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and serving customer needs as the foundation for growth strategy.

• Data-Driven Decision Making: Reliance on evidence, market signals, and customer insights to inform strategic choices and validate hypotheses.

• Bias for Action & Ownership: Proactive approach to tackling challenges, taking ownership of problems, and driving initiatives to completion.

• Collaboration & Influence: Ability to work effectively across diverse teams, build consensus, and influence stakeholders to achieve strategic alignment.

• Growth Mindset: Continuous learning, adaptation to market changes, and a drive to improve processes and outcomes.

Collaboration Style:

• Cross-functional Integration: Expected to work closely with Product, Engineering, GTM, and Operations teams, acting as a strategic partner rather than an isolated function.

• Fact-Based Dialogue: Encourages open discussion and debate grounded in data and logical reasoning, with the goal of finding the best strategic path forward.

• Executive Partnership: Works directly with senior leadership, requiring clear communication, trust-building, and the ability to present well-reasoned recommendations that command attention.

• Process Improvement Culture: Values the development of repeatable, scalable processes for strategy formulation and execution, aiming for continuous improvement.

📝 Enhancement Note: Kaseya's stated values ("built by builders," "create rather than wait") suggest a culture that rewards initiative, pragmatism, and a results-oriented approach. The "Growth & Product Strategy" function is positioned to embody these values by driving tangible business outcomes through strategic planning and execution.

⚡ Challenges & Growth Opportunities

Challenges:

• Ambiguity & Pace: Navigating a fast-paced, high-growth environment where priorities can shift rapidly, requiring strong adaptability and resilience.

• Building a New Function: Establishing the Product Strategy function from the ground up, including defining processes, building the team, and gaining organizational buy-in.

• Translating Insight to Impact: Ensuring that strategic recommendations are not just theoretical but lead to measurable ARR growth and influence tangible business decisions.

• Balancing Short-Term vs. Long-Term: Effectively managing immediate revenue opportunities while also shaping the company's multi-year strategic direction.

• Cross-Functional Alignment: Gaining consensus and driving execution across various departments with potentially competing priorities.

Learning & Development Opportunities:

• Strategic Leadership: Developing expertise in building and leading strategic teams within a high-growth SaaS company.

• Market Deep Dive: Gaining in-depth knowledge of the IT management and cybersecurity markets, MSP dynamics, and B2B SaaS go-to-market strategies.

• Executive Exposure: Direct engagement with Kaseya's executive leadership, offering unparalleled learning opportunities in strategic decision-making at the highest level.

• Impactful Contribution: The opportunity to directly shape the growth trajectory of a significant player in the software industry.

• Industry Conferences & Training: Potential for participation in relevant industry events and professional development programs to enhance strategic and leadership skills.

📝 Enhancement Note: The primary challenge and growth opportunity are intertwined: building a critical strategic function within a rapidly scaling company. This requires not only analytical prowess but also strong leadership, change management, and execution skills.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to frame a highly ambiguous business problem. What was your approach, and what was the outcome?" (Focus on problem decomposition, hypothesis generation, data needs, and recommendation clarity).

• "How would you assess the market opportunity for a new product feature within Kaseya's existing portfolio? What data would you prioritize?" (Tests market analysis, customer insight gathering, and quantitative assessment skills).

• "Walk me through a strategic recommendation you made that significantly impacted revenue or product strategy. What was your process, and how did you gain buy-in?" (Assesses impact, communication, and stakeholder management).

• "How do you stay ahead of market trends and competitive shifts in the SaaS/IT management space?" (Evaluates proactive learning and strategic awareness). Company & Culture Questions:

• "Based on your research, what do you see as Kaseya's biggest growth opportunities and challenges in the next 3 years?" (Demonstrates research and strategic foresight).

• "How would you approach building a product strategy team from scratch within Kaseya's culture?" (Assesses leadership, team-building, and cultural fit).

• "How do you balance the need for data-driven rigor with the need for speed and decisive action in a fast-paced environment?" (Tests adaptability and operational judgment). Portfolio Presentation Strategy:

• Structure for Impact: Begin with a compelling executive summary that highlights the problem, your solution, and the key outcome. Use a clear, logical flow for your case study (e.g., Situation, Task, Action, Result - STAR method).

• Quantify Everything Possible: For each project, clearly state the metrics used to define success and the actual results achieved. Use ARR, revenue growth, market share, customer acquisition cost (CAC), or lifetime value (LTV) where relevant.

• Showcase Your Thinking: Be prepared to explain why you made certain decisions, the trade-offs you considered, and the analytical frameworks you employed. This is where your strategic depth is revealed.

• Engage Your Audience: Present with confidence and clarity. Be ready to answer probing questions and adapt your presentation based on audience feedback. Practice your delivery to ensure it's concise and impactful.

📝 Enhancement Note: Given the role's focus on strategy and executive influence, expect interview questions to be highly analytical and scenario-based. Preparing structured answers that highlight your strategic framework, data-driven approach, and ability to drive measurable business outcomes will be crucial.

📌 Application Steps

To apply for this Director, Growth & Product Strategy position:

• Submit your application through the Kaseya Careers portal via the provided URL.

• Customize Your Resume: Tailor your resume to highlight experience in product strategy, growth initiatives, market analysis, customer insight, and executive communication. Quantify achievements with specific metrics related to revenue, ARR, or strategic impact.

• Prepare Your Portfolio: Curate 2-3 of your most impactful strategic projects. Be ready to present them, focusing on the problem, your analytical approach, the insights derived, your specific contribution, and the quantifiable business outcomes.

• Research Kaseya Thoroughly: Understand Kaseya's product suite, target markets (MSPs, IT departments), competitive landscape, and recent company news. Prepare thoughtful questions about their strategy and growth.

• Practice Your Narrative: Rehearse your answers to common strategic and leadership interview questions, and practice presenting your portfolio case studies concisely and compellingly.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.