UX RESEARCHER H/F

📍 Job Overview

Job Title: UX RESEARCHER H/F

Company: NEXTON

Location: Lyon, Auvergne-Rhône-Alpes, France

Job Type: Temps complet (Full-time)

Category: Design / User Experience (UX)

Date Posted: 2026-09-15

Experience Level: 2-5 years

Remote Status: On-site

🚀 Role Summary

• Drive user-centric product development through comprehensive user research initiatives, employing both quantitative and qualitative methodologies.

• Collaborate closely with cross-functional project teams, providing methodological and organizational support for user studies and testing.

• Contribute to the enhancement of internal digital products used by all site employees, ensuring user needs are at the forefront of design and development.

• Actively participate in design thinking phases and collaborative workshops to foster innovation and refine the overall UX strategy.

• Evaluate prototype quality across all stages, from initial concept to detailed digital design, ensuring alignment with user expectations and business objectives.

📝 Enhancement Note: This role is primarily focused on UX Research within an internal digital product context at NEXTON, a consulting firm that also operates as a digital factory and IT service company. The emphasis is on supporting project teams and improving internal tools, requiring a blend of research expertise and collaborative project involvement.

📈 Primary Responsibilities

• Lead and execute user research activities, including planning, participant recruitment, data collection (interviews, surveys, usability testing), and analysis.

• Develop and implement a hybrid research methodology, effectively utilizing both quantitative (surveys, analytics) and qualitative (interviews, contextual inquiries, usability testing) methods.

• Facilitate and contribute to design thinking workshops and collaborative sessions, translating user insights into actionable design recommendations.

• Provide methodological and organizational support to project teams in conducting user tests and studies, ensuring adherence to best practices.

• Collaborate closely with product managers, designers, developers, and other stakeholders to ensure user needs are understood and integrated into the product development lifecycle.

• Analyze and synthesize research findings to identify user pain points, opportunities for improvement, and inform product strategy.

• Evaluate the quality and usability of prototypes at various stages of development, from low-fidelity concepts to high-fidelity digital designs.

• Contribute to the continuous enrichment and evolution of the company's UX strategy, advocating for user-centered design principles.

• Communicate research findings and recommendations effectively to diverse audiences, including project teams and leadership.

• Maintain a strong understanding of current UX research trends, tools, and techniques to ensure best-in-class research practices.

📝 Enhancement Note: The role involves improving internal digital products for employees, indicating a focus on employee experience (EX) and internal tool optimization, which is a specialized area within UX. The emphasis on "internal digital products" suggests a B2B or internal-facing product development environment rather than direct consumer-facing products.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Design, Computer Science, or a related field, or equivalent practical experience. Experience:

• 2-5 years of demonstrated experience in UX research, user studies, and project management within a UX context.

• Proven track record of successfully evaluating prototype quality from concept to detailed digital design. Required Skills:

• User Research Expertise: Deep understanding and practical application of various user research methodologies (e.g., interviews, surveys, usability testing, contextual inquiry, persona development, journey mapping).

• UX Methodology Proficiency: Strong grasp of UX principles, design thinking, and user-centered design processes.

• Project Management (UX Focus): Ability to manage research projects from initiation to completion, including planning, scoping, execution, and reporting.

• Quantitative Research Skills: Experience designing and analyzing quantitative data (e.g., surveys, A/B testing results, usage analytics).

• Qualitative Research Skills: Expertise in conducting and analyzing qualitative data (e.g., user interviews, focus groups, usability testing observations).

• Design Thinking Facilitation: Experience in leading or participating in design thinking workshops and collaborative ideation sessions.

• Prototyping Evaluation: Ability to assess the usability and effectiveness of prototypes at different fidelity levels.

• Digital Product Improvement: Understanding of how to leverage user feedback to drive improvements in digital products.

• Problem-Solving Acumen: Strong analytical skills and a proactive approach to identifying and resolving user-centric challenges.

• Interpersonal and Communication Skills: Excellent verbal and written communication, with the ability to articulate research findings clearly and persuasively to diverse audiences.

Preferred Skills:

• Experience with specific UX research tools (e.g., UserTesting.com, Lookback, Maze, Optimal Workshop, SurveyMonkey, Google Forms).

• Familiarity with UX/UI design software (e.g., Figma, Sketch, Adobe XD) for better collaboration with design teams.

• Experience conducting research for internal enterprise applications or employee-facing platforms.

• Knowledge of accessibility standards and inclusive design practices.

• Basic understanding of front-end development principles to better communicate with engineering teams.

📝 Enhancement Note: The experience level "2-5 years" suggests a mid-level role, requiring hands-on experience rather than purely strategic oversight. The emphasis on "significant experience in UX methodology" and "user research and project management" reinforces this.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of UX research projects, demonstrating your process from problem definition to solution validation.

• Case studies that detail your role, the methodologies employed, key findings, and the impact of your research on product design and development.

• Examples of how you have translated complex user needs into actionable insights for design and development teams.

• Evidence of your ability to conduct both quantitative and qualitative research and synthesize findings from multiple sources.

• Demonstrations of your collaborative approach, highlighting how you worked with cross-functional teams. Process Documentation:

• Examples of research plans, participant recruitment strategies, and data analysis frameworks you have developed and utilized.

• Documentation illustrating your process for evaluating prototypes and providing constructive feedback.

• Case studies that clearly outline the problem, your research approach, your findings, and the resulting design or product improvements.

• Demonstrations of how you have contributed to refining UX strategies through your research efforts.

📝 Enhancement Note: For a UX Researcher role, the portfolio is paramount. It should clearly articulate the candidate's research process, methodology, and the tangible impact of their work on product outcomes. Given the focus on internal products, showcasing projects that improved user efficiency or satisfaction within an organizational context would be highly beneficial.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for UX Researchers with 2-5 years of experience in Lyon, France, the estimated annual salary range is €40,000 - €55,000 gross. This estimate considers the cost of living in Lyon and the typical compensation for roles within consulting/IT service firms in the region. Benefits:

• Dynamic communities: Access to internal professional communities for knowledge sharing and networking.

• Meet Ups: Opportunities to attend internal and external meet-ups for professional development and networking.

• Professional training: Access to ongoing training programs to enhance skills and career development.

• Sports and festive events: Company-sponsored events for team building and employee well-being.

• Sustainable mobility package: Support for eco-friendly commuting options.

• Latest generation smartphone: Provision of a modern smartphone for professional use.

• Paid time off: Standard French holiday and vacation allowances.

• Health insurance: Comprehensive health coverage (mutuelle).

• Meal vouchers (Tickets restaurant). Working Hours:

• Full-time (Temps complet), typically 35-40 hours per week, with standard working hours in the French professional context. Flexibility may be offered based on project needs and team agreements.

📝 Enhancement Note: The salary range is an estimate based on general market data for UX Researchers in a major French city. Actual compensation will depend on the candidate's specific experience, skills, and the company's internal compensation structure. The provided benefits are directly from the job description and are typical for French employment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Consulting, Digital Transformation, IT Services, Design Factory. NEXTON operates at the intersection of these sectors, advising large clients and pure players on their digital innovation and evolution strategies.

Company Size: Over 450 experts. This indicates a medium-to-large sized company, offering a good balance between established processes and opportunities for individual impact. For operations professionals, this size usually means structured teams, defined processes, but also potential for cross-functional exposure.

Founded: 2011. A relatively young company, founded in the era of digital transformation, suggesting a modern, agile, and innovation-focused culture.

Team Structure:

• The UX Researcher works in close collaboration with internal teams, implying integration within project teams that likely include Product Managers, Designers, Developers, and potentially other Operations specialists (e.g., Sales Ops, Rev Ops if they touch product strategy).

• The role supports "project teams" and is "in constant communication with other teams," suggesting a matrixed or project-based organizational structure.

• The emphasis on internal product improvement indicates a dedicated internal product development function or a shared services model where operations teams support internal tools. Methodology:

• Data Analysis & Insights: Core to the UX Researcher role, involving the collection and interpretation of user data to drive product decisions.

• Workflow Planning & Optimization: Research is used to identify pain points and opportunities that lead to optimization of user workflows within digital products.

• Automation & Efficiency Practices: While not explicitly stated, UX research can inform the design of more efficient and intuitive digital tools, indirectly contributing to operational efficiency.

Company Website: https://www.nexton.com/

📝 Enhancement Note: NEXTON's positioning as a consulting firm, a "Factory," and an ESN (Entreprise de Services du Numérique) suggests a dynamic environment that values expertise, creativity, and client delivery. The focus on digital innovation implies a forward-thinking culture. The internal product focus for this role means the UX Researcher will be applying their skills to enhance the employee experience and operational effectiveness of NEXTON itself.

📈 Career & Growth Analysis

Operations Career Level: Mid-level UX Researcher (2-5 years experience). This role is positioned to execute research tasks, contribute to strategy, and collaborate effectively. It's a hands-on execution role with opportunities for strategic input.

Reporting Structure: The role is described as being "in close collaboration with the entire internal team" and providing "methodological and organizational support in User Research to project teams." This suggests reporting likely within a UX/Design team or a Product department, with direct project-based collaboration across various functional teams.

Operations Impact: The UX Researcher's impact is directly tied to improving internal digital products. This means enhancing employee productivity, satisfaction, and efficiency by ensuring these tools are user-friendly, intuitive, and meet their functional needs. This indirectly supports NEXTON's overall operational effectiveness and its ability to deliver for its clients.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies (e.g., advanced qualitative techniques, large-scale quantitative analysis, accessibility research).

• Leadership: Transition to a Senior UX Researcher role, leading larger research initiatives, mentoring junior researchers, and taking on more strategic UX responsibilities.

• Cross-functional Mobility: Move into Product Management, UX Design, or even specialized roles within Consulting focused on UX strategy for clients.

• Skill Development: Opportunities to learn and apply new research tools, techniques, and participate in advanced training and workshops.

📝 Enhancement Note: For a UX Researcher role focused on internal products, growth could also involve becoming an internal UX advocate, developing best practices for internal research, or even expanding into broader Employee Experience (EX) initiatives.

🌐 Work Environment

Office Type: The role is described as "On-site" in Lyon. NEXTON is a consulting firm, so the office environment is likely professional, collaborative, and may include client-facing meeting spaces as well as dedicated team work areas.

Office Location(s): Lyon, France. This is a major city with good infrastructure and accessibility.

Workspace Context:

• Collaborative Environment: Emphasis on "close collaboration with the entire internal team" and "constant communication with other teams" suggests an open and interactive workspace designed to facilitate teamwork.

• Operations Tools & Technology: Access to standard office technology, likely including design and research software, collaboration platforms (e.g., Slack, Teams), and project management tools.

• Team Interaction: Frequent opportunities to interact with UX/Design teams, product managers, developers, and other internal stakeholders.

Work Schedule: Full-time, with typical French working hours. While on-site, there might be some flexibility depending on project demands and team agreements, but the core expectation is presence in the office.

📝 Enhancement Note: As an on-site role, the candidate should expect to be part of a physical office environment in Lyon, engaging in face-to-face collaboration, which is often preferred for design thinking and deep user research sessions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of CV and portfolio by HR or a hiring manager to assess basic qualifications and research experience.

• Technical Interview: A deeper dive into UX research methodologies, project examples, and problem-solving skills. This may involve presenting a case study from your portfolio.

• Portfolio Presentation: A dedicated session where you walk through 1-2 key projects from your portfolio, explaining your process, findings, and impact. Be prepared to discuss your role and decisions.

• Team/Cultural Fit Interview: Meeting with potential team members or managers to assess collaboration style, communication skills, and alignment with NEXTON's values.

• Final Interview: May involve senior leadership or a final decision-maker.

Portfolio Review Tips:

• Structure your Case Studies: Clearly outline the problem, your role and responsibilities, the research questions, methodologies used, key findings, design recommendations, and most importantly, the impact or outcome of your research.

• Showcase your Process: Detail your thought process, how you approached challenges, and why you chose specific methodologies.

• Quantify Impact: Whenever possible, use data or metrics to demonstrate the success of your research and its contribution to product improvements (e.g., increased user satisfaction, reduced task completion time, improved conversion rates).

• Tailor to the Role: Highlight projects that align with improving internal tools or enterprise applications, if applicable.

• Be Ready to Discuss: Prepare to answer detailed questions about your decisions, challenges faced, and how you collaborated with others.

Challenge Preparation:

• Be ready for hypothetical scenarios: "How would you research X?" or "What would be your first steps in improving Y?"

• Prepare to discuss your approach to different types of research (qualitative vs. quantitative) and when to use each.

• Practice articulating your findings and recommendations concisely and persuasively.

📝 Enhancement Note: The emphasis on "internal digital products" means interviewers might probe on how you approach research in a context where users are internal employees with specific workflow needs and potentially different motivations than external customers.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: UserTesting.com, Maze, Lookback, UsabilityHub, Optimal Workshop, Hotjar (for heatmaps/recordings).

• Survey Tools: SurveyMonkey, Google Forms, Typeform, Qualtrics.

• Collaboration & Prototyping: Figma, Sketch, Adobe XD (for understanding designs and providing feedback on prototypes).

• Data Analysis Tools: Excel, Google Sheets, potentially statistical software (e.g., SPSS, R) if quantitative skills are deep.

• Project Management & Communication: Jira, Confluence, Slack, Microsoft Teams.

Analytics & Reporting:

• Google Analytics (if internal products have web-based analytics).

• Internal BI tools (if applicable and accessible). CRM & Automation:

• While not directly a CRM role, understanding how user data might feed into CRM or marketing automation platforms for internal user segmentation or communication could be beneficial.

📝 Enhancement Note: Proficiency with a range of UX research tools is expected. The ability to interpret and work with data from collaboration and project management tools is also key for effective team integration.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value that drives all research and design efforts, ensuring that user needs and experiences are prioritized.

• Collaboration: A strong emphasis on working together across disciplines and teams to achieve common goals.

• Innovation: A culture that encourages new ideas, creative problem-solving, and continuous improvement.

• Excellence: A commitment to delivering high-quality work and providing valuable insights.

• Data-Driven Decision Making: Utilizing user data and research findings to inform strategic and tactical decisions.

Collaboration Style:

• Cross-functional Integration: The UX Researcher is expected to be an integrated member of project teams, working closely with designers, developers, and product managers.

• Process Review Culture: Openness to feedback and iterative refinement of research processes and methodologies.

• Knowledge Sharing: Active participation in sharing research insights, best practices, and learnings within the team and the broader organization.

📝 Enhancement Note: NEXTON's culture, as described, likely values expertise, collaboration, and a proactive approach to digital innovation. For a UX Researcher, this means being comfortable sharing findings, advocating for users, and working effectively within a dynamic team environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Effectively advocating for user needs while understanding and navigating technical limitations, budget, and timelines.

• Researching Internal Products: Understanding the unique context of internal users, their workflows, and potential biases compared to external customer research.

• Synthesizing Diverse Data: Integrating insights from both quantitative and qualitative research, as well as feedback from various stakeholders, into a cohesive understanding.

• Measuring Impact: Clearly demonstrating the value and ROI of UX research efforts, especially for internal product improvements.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunities to explore and master more specialized research methods.

• UX Strategy Development: Contributing to and potentially leading the development of UX strategies for internal products.

• Industry Conferences & Certifications: Support for attending relevant UX conferences and obtaining certifications.

• Mentorship: Access to experienced UX professionals within NEXTON for guidance and career development.

📝 Enhancement Note: The challenge of researching internal products is significant. Internal users often have established habits and may be less motivated to participate in research, requiring creative engagement strategies and a deep understanding of their day-to-day work.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a product decision with your research findings. How did you do it?" (Focus on persuasion, data visualization, and stakeholder management.)

• "How would you approach researching the usability of a complex internal enterprise tool with limited user availability?" (Focus on creative recruitment, efficient testing methods, and prioritizing findings.)

• "Walk me through your process for designing and conducting a usability test for a new feature prototype." (Detail planning, script development, moderation, analysis, and reporting.) Company & Culture Questions:

• "What do you know about NEXTON and our approach to digital innovation?" (Research NEXTON's website, services, and client work.)

• "How do you see UX research contributing to the success of internal digital products at a company like NEXTON?" (Connect your role to employee productivity, efficiency, and overall organizational effectiveness.)

• "Describe a time you disagreed with a team member or stakeholder about a design direction. How did you handle it?" (Showcase conflict resolution, collaboration, and data-driven advocacy.) Portfolio Presentation Strategy:

• Choose 1-2 Strong Case Studies: Select projects that best showcase your UX research process, problem-solving skills, and impact. Ideally, one qualitative and one quantitative, or a project that blended both.

• Tell a Story: Structure your presentation logically: Problem -> Your Role/Approach -> Methodology -> Findings -> Recommendations -> Impact/Outcome.

• Highlight Your Contribution: Clearly articulate what you did, the decisions you made, and the insights you generated.

• Be Prepared for Deep Dives: Anticipate questions about specific methodological choices, data interpretation, challenges, and how you collaborated.

• Showcase Visuals: Use screenshots, wireframes, personas, or journey maps to illustrate your points effectively.

📝 Enhancement Note: For this specific role, be ready to discuss how you'd adapt research methods for an internal audience and how you'd measure the success of improvements to internal tools, which might differ from measuring consumer product success.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on SmartRecruiters.

• Tailor your Resume: Highlight experience in UX research, user studies, and project management. Use keywords from the job description such as "UX methodology," "quantitative research," "qualitative research," "design thinking," and "prototyping." Quantify achievements where possible.

• Prepare your Portfolio: Ensure your portfolio is up-to-date, easily accessible (e.g., via a link), and contains well-documented case studies that clearly articulate your research process and impact. Select projects that best align with the responsibilities outlined.

• Research NEXTON: Understand their business model, client base, and company culture. Familiarize yourself with their services and any public-facing digital products or case studies they share.

• Practice your Portfolio Presentation: Rehearse walking through your case studies, focusing on clarity, conciseness, and your specific contributions. Be ready to answer detailed questions about your work.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---