Director, Growth & Product Strategy

📍 Job Overview

Job Title: Director, Growth & Product Strategy

Company: Kaseya Careers

Location: Miami, FL

Job Type: Full-Time

Category: Revenue Operations / Growth Strategy

Date Posted: 2026-09-15T16:12:08

Experience Level: 10+ Years

Remote Status: On-site

🚀 Role Summary

• Drive customer-backed growth strategy and product roadmaps to accelerate Annual Recurring Revenue (ARR).

• Frame and solve ambiguous, high-stakes business problems for senior leadership, translating insights into actionable recommendations.

• Operate at the intersection of customer needs, product innovation, market dynamics, and Go-To-Market (GTM) execution.

• Build and scale a new Product Strategy function, starting as an individual contributor and growing into a team lead.

📝 Enhancement Note: This role is positioned within the CTO's organization, indicating a strong emphasis on technical product strategy and its alignment with business growth objectives. The "Growth & Product Strategy" title suggests a focus on revenue operations principles, particularly around ARR growth and market penetration, rather than traditional sales or marketing operations.

📈 Primary Responsibilities

• Develop comprehensive customer-backed growth strategies by analyzing customer needs, buying behaviors, pain points, and expansion opportunities through direct engagement and market signals.

• Structure and solve complex business problems, defining key decisions, hypotheses, and critical evidence to inform clear, actionable recommendations for senior executives.

• Translate customer, product, market, and competitive insights into practical strategies that support near-term ARR growth and shape the company's three-year strategic direction.

• Collaborate effectively with senior stakeholders across Product, Go-To-Market (GTM), Customer Success, Finance, and Operations to drive alignment and execute strategic initiatives.

• Lead the hands-on execution of product strategy work, including analysis, customer engagement, and recommendation development, while building the operational model and team for a scaled function.

• Quantify the impact of strategic recommendations on ARR, product priorities, GTM choices, customer segmentation, and investment decisions.

• Refine and pressure-test the company's long-term strategic plan (3&1 strategy) using evolving market and customer insights to ensure it remains grounded in evidence.

• Build trust with senior leadership through rigorous analysis, structured problem-solving, and reliable insights on critical growth questions.

• Establish a repeatable, customer-centric approach to strategy and product development that matures into a durable operating model and a dedicated team.

📝 Enhancement Note: The emphasis on "customer-backed insight," "near-term ARR growth," and "shaping Kaseya's three-year strategic direction" points to a strategic operations role focused on understanding market dynamics and customer needs to influence product development and revenue generation. The requirement to "build and scale the capability" indicates a significant leadership and organizational development component.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field (e.g., Business, Economics, Engineering, Computer Science) or equivalent practical experience. MBA or advanced degree strongly preferred.

Experience: 10+ years of progressive experience in product strategy, product management, strategy consulting, corporate strategy, or a comparable senior strategic or operating leadership role. Proven track record of owning ambiguous, high-stakes problems from inception to resolution.

Required Skills:

• Exceptional problem-framing, analytical, and synthesis skills to isolate key drivers and determine critical evidence.

• Strong customer orientation with firsthand experience using customer discovery, research, design thinking, experimentation, product data, and field insights to inform strategy.

• Outstanding written and verbal communication skills, with the ability to craft compelling narratives, memos, and presentations.

• High operating discipline, strong ownership mindset, and comfort with ambiguity.

• Ability to operate as a hands-on individual contributor while building toward and leading a team.

• Experience in fast-paced, high-expectation environments with rapidly shifting priorities.

• Strategic thinking and the ability to connect detailed analysis to broader business objectives.

• Stakeholder management and collaboration skills to work effectively with senior leaders and cross-functional teams. Preferred Skills:

• Experience in Software, B2B / B2B2C SaaS, MSP (Managed Service Provider), IT management, or cybersecurity industries.

• Product-led growth (PLG) experience.

• Experience building and scaling strategic functions or teams within a growth-stage technology company.

• Familiarity with market sizing, competitive intelligence, and financial modeling.

• Understanding of Go-To-Market (GTM) strategies and execution.

📝 Enhancement Note: The requirement for 10+ years of experience in strategy consulting or senior operating roles, coupled with the emphasis on problem-framing and analytical rigor, suggests this role requires a strategic operations mindset that can bridge business needs with product development. The preference for SaaS, MSP, or cybersecurity experience is critical for understanding Kaseya's market.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Evidence of past strategic initiatives, problem-solving frameworks, and analytical approaches used to drive business outcomes.

• Case studies demonstrating the ability to translate complex data and customer insights into actionable strategies and recommendations.

• Examples of strategic narratives, memos, or presentations delivered to senior leadership.

• Demonstrations of how you've influenced product roadmaps, GTM strategies, or investment decisions.

• Documentation of experience in building or scaling strategic functions or teams. Process Documentation:

• Showcase of your structured approach to defining ambiguous problems and developing hypotheses.

• Examples of how you've gathered and synthesized