Part Time Custom Framer

📍 Job Overview

Job Title: Part Time Custom Framer

Company: Michaels Stores

Location: Avon, Ohio, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-07-27

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on building strong customer relationships by providing tailored custom framing solutions, directly impacting sales and customer satisfaction within a retail environment.

• Responsibilities include operating specialized framing equipment and performing accurate measurements to ensure high-quality, timely order fulfillment and production.

• Key duties involve maintaining store presentation, including merchandising and stock replenishment, to enhance the overall customer shopping experience.

• The position requires proficiency in basic computer operations, cash handling, and adherence to Standard Operating Procedures (SOPs) for operational efficiency and compliance.

📝 Enhancement Note: While the title and description point to a retail associate role with a framing specialization, the context provided (mention of "personal designer," "Elevated ABC Deliver," and "custom framing solutions") suggests a more consultative sales approach within the framing department, rather than purely operational. This implies a need for strong interpersonal and sales skills alongside technical framing abilities.

📈 Primary Responsibilities

• Develop and nurture customer relationships by understanding their needs and recommending appropriate custom framing solutions, driving sales and delivering on production targets.

• Execute custom framing orders with a high degree of quality, precision, and adherence to established timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as other assigned areas, including executing SISO (Shop-In-Shop Out) and Directed Replenishment strategies.

• Provide exceptional customer service by acknowledging shoppers, assisting with product location, offering solutions, and ensuring a well-merchandised and adequately stocked store.

• Operate the cash register, execute cash handling procedures to company standards, and support omni-channel processes to enhance customer convenience and sales.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements, and to uphold company policies and standards.

• Actively participate in the truck un-load and stocking processes, ensuring adherence to truck standards and efficient completion within budget.

• Support company-wide shrink and safety programs, contributing to a secure and accident-free work environment.

• Interact positively and respectfully with colleagues and customers, maintaining a positive attitude even in challenging situations, and acting as a role model for company values and vision.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, production, and general retail operations. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a structured sales methodology that candidates should be prepared to discuss. The requirement to participate in truck unloading and stocking indicates a hands-on approach expected from all store team members.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated.

Experience:

• 0-2 years of experience in a customer-facing role, with preference for retail environments.

• Demonstrated ability to learn and operate specialized equipment. Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potential inventory management software.

• Basic measuring skills for accurate custom framing specifications.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Proficiency in cash handling and transaction processing.

• Ability to maintain visual merchandising standards and keep areas clean and organized. Preferred Skills:

• Previous retail experience, ideally in a specialty or custom goods environment.

• Proven experience in selling products and/or services directly to customers.

• Familiarity with art, design, or framing concepts.

📝 Enhancement Note: The "Minimum Type of experience" section directly maps to required skills, while "Preferred Type of experience" outlines desired qualifications. The role is positioned as entry-level, suggesting that formal training on framing equipment and processes will be provided.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is unlikely for this entry-level retail position, candidates should be prepared to discuss past experiences demonstrating customer service excellence, sales success, and problem-solving abilities.

• Examples of how you've successfully met customer needs or upsold products in previous roles would be beneficial.

• Any experience with visual merchandising or maintaining store standards can be highlighted. Process Documentation:

• Candidates should be able to articulate their understanding of following Standard Operating Procedures (SOPs) and company guidelines for operational consistency and quality.

• The ability to follow step-by-step instructions for framing orders and equipment operation is crucial.

📝 Enhancement Note: For an entry-level part-time role like this, a formal portfolio is generally not expected. However, interviewees can significantly strengthen their application by preparing examples from previous work (retail, customer service, or even volunteer roles) that showcase their ability to follow processes, provide excellent customer service, and contribute to a team environment.

💵 Compensation & Benefits

Salary Range: As a part-time, entry-level position in Avon, Ohio, the hourly wage is likely to be within the range of $10.00 to $15.00 per hour, depending on experience and specific store compensation structures. This aligns with typical retail pay scales for this region and role.

Benefits:

• 401(k) with employer match (eligibility requirements may apply)

• Employee Assistance Program (EAP) for confidential support

• Medical, Dental, and Vision coverage (eligibility requirements may apply)

• Telemedicine services for convenient healthcare access

• Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses

• Commuter Benefits to help with transportation costs

• Tuition Assistance for continued education

• Adoption Assistance to support families growing through adoption

• Various voluntary insurance options

• Everyday perks such as employee discounts on Michaels products

• Access to partner discount programs for additional savings

Working Hours: This is a part-time position. While the exact hours will vary based on store needs and scheduling, typical part-time retail roles may involve 15-25 hours per week. Work hours include nights, weekends, and early mornings, as stated in the work environment section.

📝 Enhancement Note: Salary information was not provided in the raw data. The estimated range is based on prevailing retail wages in Avon, Ohio, for entry-level positions. Benefits listed are explicitly mentioned in the company description. The working hours are confirmed as part-time.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Home Decor, Custom Framing)

Company Size: Large (Over 10,000 employees)

Founded: 1973

Company Headquarters: Irving, Texas

Team Structure:

• The role operates within a store-level team, reporting to a store manager or assistant manager, with direct supervision from a framing department lead or manager.

• Collaboration is expected with other sales associates, cashiers, and potentially other department specialists.

• Cross-functional interaction primarily occurs within the store environment, focusing on customer flow, inventory management, and operational tasks. Methodology:

• Emphasis on customer-centric sales and service, utilizing specific methodologies like "Elevated ABC Deliver" to build relationships and drive sales.

• Adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks, from framing production to customer transactions.

• Data-driven approaches are implied through sales targets and inventory management, though less formal than in corporate operations roles.

Company Website: www.michaels.com

📝 Enhancement Note: The company information is derived from the provided description. The emphasis on customer relationships and SOP adherence suggests a structured yet customer-focused retail environment. The size of Michaels implies established training programs and operational consistency across locations.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position focused on a specific function (custom framing) within a broader retail operations context. It serves as a foundational role for gaining experience in customer service, sales, and operational tasks.

Reporting Structure: The Custom Framer reports to store management, likely a Framing Manager or Store Manager, and works collaboratively with fellow store team members.

Operations Impact: While not a traditional "operations" role, this position directly impacts store revenue through custom framing sales and contributes to operational efficiency through accurate production, merchandising, and customer service. Positive customer experiences in the framing department can lead to repeat business and customer loyalty.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, equipment operation, and consultative sales within the framing department.

• Cross-Training: Potential to gain experience in other store departments, such as general sales, cashiering, or visual merchandising.

• Advancement: Potential to move into a Lead Framer role, Assistant Store Manager, or other leadership positions within Michaels retail stores, depending on performance, initiative, and available opportunities.

📝 Enhancement Note: This role is a stepping stone. Growth beyond this position is typically within the retail store hierarchy. The "operations" aspect is primarily focused on the efficient execution of tasks within the store environment.

🌐 Work Environment

Office Type: Public retail store setting with a dedicated custom framing area (frame shop).

Office Location(s): Avon, Ohio, with specific address 10352 E US Hwy 36. The description also mentions other Michaels locations in the US and Canada.

Workspace Context:

• The primary workspace is a climate-controlled retail store environment.

• The frame shop area contains specialized equipment like a glass cutter and heat press, requiring careful handling and adherence to safety protocols.

• Some stock rooms might not be climate-controlled, and occasional outdoor work may be required for truck unloading.

• The environment is customer-facing, requiring constant interaction and a focus on customer experience.

Work Schedule: Part-time hours, including nights, weekends, and early mornings. Flexibility is required to meet store operational needs.

📝 Enhancement Note: The work environment is typical of a retail setting but includes the specific hazards and requirements of operating framing equipment, necessitating a strong emphasis on safety and process adherence.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screen to assess basic qualifications and availability.

• In-Person Interview: A more in-depth interview at the store, possibly involving a store manager or department lead. This may include:

  • Behavioral questions assessing customer service, problem-solving, and teamwork.
  • Situational questions about handling customer requests or operational challenges.
  • A brief demonstration or discussion of measuring and basic computer skills, if applicable.

• Practical Assessment: Potentially a brief, supervised task involving measuring or discussing a framing scenario to assess aptitude.

Portfolio Review Tips:

• Since a formal portfolio isn't expected, prepare to discuss specific examples from previous work or life experiences that demonstrate:
  • Customer Service Excellence: How you've gone above and beyond for a customer.
  • Problem-Solving: A challenging situation you faced and how you resolved it.
  • Attention to Detail: Examples of tasks where precision was critical.
  • Teamwork: How you've collaborated with others to achieve a common goal.
  • Sales Aptitude: Instances where you successfully recommended or sold a product.

Challenge Preparation:

• Be ready to discuss how you would approach a customer wanting a specific framing solution, asking clarifying questions about their artwork, budget, and desired aesthetic.

• Think about how you would handle a situation where a customer is dissatisfied with a framing quote or timeline.

• Prepare to articulate your understanding of why accurate measurements and quality craftsmanship are important in custom framing.

📝 Enhancement Note: The interview process is geared towards assessing customer service skills, operational aptitude, and cultural fit for a retail environment. Candidates should focus on providing concrete examples from their experience.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Including mat cutters, frame saws, jointers, and potentially heat presses.

• Glass Cutting Tools: For precise sizing of glass or acrylic.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing transactions, managing sales data, and potentially accessing customer information.

• Basic Computer Skills: For email, internal communications, and potentially inventory lookup.

CRM & Automation:

• Elevated ABC Deliver: A customer relationship management and sales methodology framework used by Michaels to guide customer interactions and sales processes.

• Inventory Management Systems: Potentially used for tracking stock levels of frames, mats, and supplies.

📝 Enhancement Note: The technology stack is primarily focused on specialized framing tools and standard retail POS systems, with a specific mention of the "Elevated ABC Deliver" methodology, which acts as a CRM/sales process framework.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive, memorable experience.

• Creativity: Fostering a passion for art, craft, and creative expression.

• Quality: Commitment to delivering high-quality custom framing solutions.

• Teamwork: Collaborating effectively with colleagues to achieve store goals.

• Integrity: Adhering to company policies, ethical standards, and safety procedures.

• Efficiency: Performing tasks accurately and in a timely manner, especially in production and sales.

Collaboration Style:

• The team operates in a supportive, customer-centric environment where collaboration is key to meeting store objectives.

• Associates are expected to assist each other in serving customers, managing inventory, and maintaining store standards.

• Open communication about customer needs, production timelines, and operational challenges is encouraged.

📝 Enhancement Note: The company values and culture are clearly articulated in the provided description, emphasizing creativity, customer service, and teamwork. These are critical for success in a customer-facing retail role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, custom framing production, sales, and general store tasks simultaneously.

• Meeting Sales Targets: Achieving individual and store-level sales goals for custom framing.

• Handling Diverse Customer Needs: Catering to a wide range of artistic preferences, budgets, and project complexities.

• Physical Demands: Standing for long periods, lifting heavy items, and working with potentially sharp tools and materials.

• Mastering Framing Techniques: Learning and consistently applying precise framing methods and equipment operation.

Learning & Development Opportunities:

• Framing Skills Certification: Potential for formal training and skill development in custom framing techniques.

• Sales Training: Learning consultative sales approaches and customer engagement strategies (e.g., Elevated ABC Deliver).

• Product Knowledge: Deepening understanding of art materials, preservation techniques, and design principles.

• Retail Operations Exposure: Gaining experience in various facets of retail management and operations.

📝 Enhancement Note: The challenges are typical of a hands-on retail role with a specialized function. The growth opportunities are focused on developing core competencies in framing and retail sales.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer. What was the outcome?"

• Problem-Solving: "Imagine a customer is unhappy with the framing quote. How would you handle this situation?"

• Sales Approach: "How would you approach a customer who is browsing the framing samples but seems hesitant?"

• Attention to Detail: "Why is accuracy in measuring and cutting so important for custom framing?"

• Teamwork: "Tell me about a time you had to work closely with a team member to complete a task."

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in custom framing?"

• "What do you know about Michaels' commitment to creativity and customer experience?"

• "How do you handle working in a fast-paced retail environment?" Portfolio Presentation Strategy:

• Focus on verbal examples from your past experiences that demonstrate the required skills.

• For example, when asked about attention to detail, describe a situation where your precision made a difference.

• When discussing customer service, paint a picture of a positive customer interaction you facilitated.

• Be prepared to discuss why you are drawn to the creative aspect of custom framing.

📝 Enhancement Note: Interview questions will likely assess customer service aptitude, problem-solving skills, attention to detail, and alignment with Michaels' customer-centric and creative culture. Prepare specific examples to illustrate your capabilities.

📌 Application Steps

To apply for this part-time custom framer position:

• Submit your application through the Michaels careers portal via the provided link.

• Tailor your resume to highlight any relevant customer service, sales, crafting, or detail-oriented experiences. Use keywords from the job description such as "customer service," "sales," "measuring," and "detail-oriented."

• Prepare specific examples for common interview questions related to customer interaction, problem-solving, and teamwork. Think about instances where you demonstrated precision and a commitment to quality.

• Research Michaels' values and mission to articulate your alignment with the company's focus on creativity and customer experience during the interview. Understand their "Elevated ABC Deliver" approach if possible.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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