UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: Zensar

Location: Pune, Maharashtra, India

Job Type: Full-Time

Category: UX/UI Design & Consulting

Date Posted: 2026-08-21

Experience Level: 10+ Years

Remote Status: On-site

🚀 Role Summary

• Lead the conceptualization and design of digital solutions with an "experience-led everything" approach.

• Drive the creation of a CX Refresh proposal, defining scope, approach, and resource allocation.

• Manage stakeholder expectations and develop implementation roadmaps for digital transformation initiatives.

• Collaborate cross-functionally to deliver innovative and user-centered digital experiences.

• Leverage design thinking and business analysis to translate client needs into actionable design strategies.

📝 Enhancement Note: This role is positioned as a senior UX/UI Designer with a strong consulting and proposal development focus, indicating a need for strategic thinking beyond pure design execution. The emphasis on "experience-led everything" and "CX Refresh" suggests a strategic imperative for Zensar's clients.

📈 Primary Responsibilities

• Spearhead the development of comprehensive CX Refresh proposals for clients, outlining strategic digital solutions.

• Define the scope, methodology, and resource requirements for UX/UI design projects, ensuring alignment with client objectives.

• Conduct in-depth requirement discovery sessions with stakeholders to understand business needs and user journeys.

• Develop detailed implementation roadmaps for digital solutions, including timelines, milestones, and key deliverables.

• Facilitate workshops and present design concepts and strategies to executive-level stakeholders, effectively communicating value and impact.

• Champion user-centered design principles throughout the entire project lifecycle, ensuring optimal user experience and business outcomes.

• Collaborate closely with cross-functional teams, including business analysts, developers, and project managers, to ensure seamless integration of design solutions.

• Contribute to business analysis efforts, translating complex requirements into intuitive and effective user interfaces.

• Estimate effort and timelines for UX/UI design tasks, contributing to accurate project planning and proposal development.

• Develop compelling proposals and presentations that articulate Zensar's capabilities and value proposition in digital experience design.

📝 Enhancement Note: The responsibilities highlight a blend of strategic proposal development, client-facing consulting, and hands-on UX/UI design leadership. The role requires a consultative mindset to define project scope and a strong ability to communicate complex ideas to executive stakeholders.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: 10+ years of progressive experience in UX/UI design, with a significant portion in a consulting or client-facing capacity. Proven track record of leading design initiatives and developing successful digital solutions.

Required Skills:

• Expertise in UX/UI design principles, methodologies, and best practices.

• Proficient in design thinking and user-centered design processes.

• Strong business analysis skills, with the ability to translate complex requirements into design solutions.

• Demonstrated experience in proposal development, scope definition, and effort estimation for design projects.

• Excellent stakeholder management and executive communication skills, with the ability to influence and build consensus.

• Proven ability to lead cross-functional collaboration and drive project success.

• Experience in requirement discovery and documentation.

• Familiarity with various design and prototyping tools (e.g., Figma, Sketch, Adobe XD). Preferred Skills:

• Experience with digital transformation initiatives and roadmap development.

• Knowledge of front-end development concepts and their impact on UI design.

• Consulting experience within a reputable IT services or digital agency.

• Familiarity with Agile development methodologies.

• Experience in creating and presenting design documentation, wireframes, mockups, and prototypes.

📝 Enhancement Note: The experience requirement of "10+" years, combined with the emphasis on consulting and proposal development, suggests this role is for a senior-level individual contributor or team lead who can operate independently and strategically. The inclusion of "business analysis" and "requirement discovery" further solidifies the consultative nature of the position.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX/UI design projects, with a focus on digital solutions and client-facing work.

• Detailed case studies demonstrating the application of design thinking and user-centered design methodologies.

• Examples of proposals or project plans that illustrate scope definition, resource allocation, and implementation roadmaps.

• Evidence of successful stakeholder management and cross-functional collaboration in past projects.

• Documentation of user research, wireframes, interactive prototypes, and final UI designs. Process Documentation:

• Showcase understanding of the end-to-end design process, from initial concept and research to final implementation and iteration.

• Provide examples of how user feedback and data were incorporated to refine designs and improve user experience.

• Demonstrate proficiency in documenting design decisions, system requirements, and user flows.

• Illustrate experience with agile development workflows and how design integrates within them.

📝 Enhancement Note: For a role focused on proposal development and client consulting, the portfolio should not only showcase design execution but also strategic thinking, project planning, and client engagement capabilities. Candidates should be prepared to discuss the "why" behind their design decisions and how they drove business value.

💵 Compensation & Benefits

Salary Range: Based on Zensar's presence in Pune, India, and the senior experience level (10+ years) required for this UX/UI Designer role, a competitive salary range is estimated between ₹15,00,000 to ₹25,00,000 per annum. This estimate considers the cost of living in Pune, industry benchmarks for senior UX/UI consultants in India, and the consulting-centric nature of the responsibilities.

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).

• Generous paid time off (vacation, sick leave, public holidays).

• Retirement savings plan (e.g., Provident Fund contributions).

• Professional development opportunities, including training, certifications, and conference attendance.

• Opportunities for career advancement and growth within Zensar's global network.

• Potential for performance-based bonuses and incentives.

• Access to Zensar's innovation hubs and collaborative workspaces.

Working Hours: Standard full-time work week, typically 40 hours per week, with potential for flexibility based on project needs and client demands. Working hours are generally aligned with standard business hours in India (e.g., 9 AM to 6 PM IST), with potential for overlap with international client time zones.

📝 Enhancement Note: The salary range is a broad estimate for a senior UX/UI Designer in Pune, India, with consulting experience. Actual compensation will depend on specific qualifications, negotiation, and Zensar's internal compensation structure. Benefits are typical for large IT service companies in India.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology & Services, Digital Transformation, Consulting. Zensar operates within a highly competitive global IT services market, focusing on delivering digital solutions and experiences to enterprises. The company's "experience-led everything" philosophy positions it as a partner for businesses looking to innovate and enhance their customer and employee journeys.

Company Size: 10,000+ employees. This large enterprise size indicates a structured organization with established processes, a broad range of projects, and significant opportunities for career development and cross-functional exposure. For operations professionals, this means access to extensive resources, diverse teams, and potentially complex internal systems and workflows.

Founded: Zensar has a long history, being part of the RPG Group which has been established for decades. This longevity suggests stability, a strong market presence, and a wealth of experience in the IT industry.

Team Structure:

• The UX/UI design team likely operates within a broader digital services or consulting division.

• It will involve collaboration with business analysts, solution architects, project managers, and client account teams.

• Reporting structures may vary, but senior roles often report to design leads, practice heads, or client engagement managers.

• Cross-functional collaboration is paramount, requiring seamless integration with development, QA, and business strategy teams to ensure holistic digital solution delivery. Methodology:

• Zensar emphasizes a "Client Focus" value, suggesting a client-centric approach to all operations and project delivery.

• The "experience-led everything" mantra implies a strong focus on user research, journey mapping, and creating impactful digital experiences.

• Data analysis and performance metrics are likely used to measure the success of digital solutions and inform future iterations.

• Workflow planning and optimization are critical for efficient project delivery and proposal development in a consulting environment.

• Automation and efficiency practices are likely employed to streamline internal processes and enhance client service delivery.

Company Website: https://www.zensar.com/

📝 Enhancement Note: Zensar's positioning as an "experience-led" digital solutions provider, coupled with its large global footprint and RPG Group affiliation, suggests a company that values innovation, client partnership, and professional growth. The company culture is described as "ONE with Client," emphasizing collaboration and customer focus.

📈 Career & Growth Analysis

Operations Career Level: This UX/UI Designer role is at a senior individual contributor level, likely requiring 10+ years of experience. It's positioned as a strategic design and consulting role, focusing on leading proposal development and client engagement for CX refresh initiatives. This level demands not just design execution skills but also the ability to influence client strategy, manage complex projects, and articulate business value.

Reporting Structure: The role likely reports to a Design Lead, Head of UX/UI Practice, or a Client Engagement Manager within the digital services or consulting arm of Zensar. This structure provides guidance while allowing for significant autonomy in project execution and client interaction.

Operations Impact: The impact of this role is directly tied to Zensar's ability to win and successfully deliver digital transformation projects. By developing compelling CX Refresh proposals and leading design efforts, the UX/UI Designer contributes significantly to client satisfaction, revenue generation, and Zensar's reputation as an experience-led digital solutions provider. Their work directly influences the user experience of Zensar's clients' digital products and services, impacting customer engagement, conversion rates, and overall business performance.

Growth Opportunities:

• Operations Skill Advancement: Opportunity to deepen expertise in consulting, proposal management, and strategic UX leadership. This could involve taking on more complex client engagements, leading larger design teams, or specializing in specific industry verticals.

• Learning & Development: Access to Zensar's extensive training programs, certifications, and workshops focused on cutting-edge design technologies, methodologies, and consulting skills. The company's commitment to "Together, we shape experiences for better futures" and "Grow. Own. Achieve. Learn." suggests a strong emphasis on continuous learning.

• Leadership Potential: Potential to move into leadership roles such as Design Manager, Principal UX/UI Consultant, or Practice Head, overseeing teams, client portfolios, and strategic direction within the UX/UI domain.

📝 Enhancement Note: The career path for this role extends beyond pure design into strategic consulting and leadership. Candidates should be prepared to articulate how their experience aligns with driving business outcomes for clients and contributing to Zensar's strategic growth.

🌐 Work Environment

Office Type: The role is designated as "On-site" in Pune, India. This suggests a traditional office environment where collaboration and in-person client interactions are prioritized. Zensar likely provides modern office spaces designed to foster collaboration and innovation.

Office Location(s): Plot No. 4, MIDC, Kharadi, Pune, Maharashtra, 411014, India. This location in Pune, a major IT hub, provides access to a skilled talent pool and a vibrant business ecosystem.

Workspace Context:

• The workspace is expected to be collaborative, facilitating interaction with colleagues from various disciplines (e.g., business analysts, developers, project managers).

• Access to necessary design tools, software, and potentially high-performance workstations will be provided to support demanding design tasks and prototyping.

• Opportunities for informal brainstorming sessions, design critiques, and team meetings will be integral to the daily workflow.

• The environment will likely support Zensar's "ONE with Client" and "Nurturing" values, promoting teamwork and a supportive atmosphere.

Work Schedule: The standard work schedule is likely Monday to Friday, with approximately 40 hours per week. However, given the consulting nature of the role and potential client demands, there may be periods requiring flexibility to meet project deadlines or accommodate client meetings across different time zones.

📝 Enhancement Note: The on-site requirement underscores the importance of in-person collaboration, client interaction, and team synergy at Zensar. Candidates should be comfortable working within a structured office environment and actively participating in team activities.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume for alignment with the core requirements.

• Technical/Skills Assessment: This may involve a portfolio review, a design challenge, or in-depth questions about UX/UI methodologies, design thinking, and proposal development. Expect to discuss your approach to requirement discovery and stakeholder management.

• Stakeholder Interviews: You will likely meet with design leads, project managers, and potentially client account managers to assess your consulting skills, communication abilities, and fit with the team and company culture.

• Final Round: This could involve a presentation of your portfolio or a case study, focusing on how you would approach a CX Refresh initiative for a hypothetical client. Expect questions about strategic thinking, business impact, and leadership potential.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your experience in leading design initiatives, developing proposals, and managing stakeholder expectations. Prioritize case studies with measurable business outcomes and clear articulation of your role and impact.

• Highlight Consulting & Strategy: For this role, emphasize projects where you influenced client strategy, defined project scope, or developed implementation roadmaps. Showcase your ability to translate business needs into effective design solutions.

• Demonstrate Process: Clearly outline your design process for each project, including user research, ideation, prototyping, and iteration. Explain how you leveraged design thinking and user-centered principles.

• Quantify Impact: Whenever possible, use data and metrics to showcase the success of your designs. Discuss improvements in user engagement, conversion rates, task completion times, or client satisfaction.

• Prepare for Presentation: Be ready to walk through your portfolio, articulating your design choices, problem-solving approaches, and the business value delivered. Practice your presentation to ensure clarity and conciseness.

Challenge Preparation:

• CX Refresh Scenario: Prepare to discuss how you would approach a "CX Refresh" for a client. Consider the key steps: understanding the current state, identifying pain points, defining objectives, proposing solutions, and outlining an implementation plan.

• Stakeholder Management Scenarios: Think about how you would handle challenging stakeholders, manage conflicting requirements, or present difficult design feedback.

• Business Acumen: Brush up on your understanding of how UX/UI design contributes to broader business goals, revenue, and client success. Be ready to speak the language of business leaders.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also strategic thinking, client-facing capabilities, and leadership potential. A strong portfolio that highlights consulting experience and quantifiable results will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, InVision, Axure RP. Candidates should be adept at creating wireframes, user flows, interactive prototypes, and high-fidelity mockups.

• Collaboration: Familiarity with tools like Miro, Mural for collaborative design sessions, whiteboarding, and workshops.

• Project Management: Experience with tools like Jira, Asana, Trello for managing design tasks, workflows, and tracking progress within agile environments.

Analytics & Reporting:

• Web Analytics: Understanding of tools like Google Analytics, Adobe Analytics to inform design decisions based on user behavior data.

• User Feedback Tools: Familiarity with platforms for gathering user feedback, surveys, and usability testing (e.g., UserTesting.com, SurveyMonkey).

CRM & Automation:

• While not directly a CRM/automation role, an understanding of how UX/UI design integrates with CRM systems (e.g., Salesforce, Microsoft Dynamics) and marketing automation platforms can be beneficial for holistic digital solution design. Awareness of data management principles within these systems is a plus.

📝 Enhancement Note: The emphasis on consulting and proposal development implies a need for proficiency in tools that facilitate collaboration, ideation, and clear communication of design concepts to both technical and non-technical stakeholders.

👥 Team Culture & Values

Operations Values:

• Client Focus: This is a cornerstone value at Zensar. Operations professionals are expected to prioritize client needs, deliver exceptional service, and build strong, lasting relationships. This translates to understanding client business objectives and aligning design solutions to meet them.

• One Zensar: Emphasizes teamwork, collaboration, and a unified approach across different departments and geographies. Operations professionals should be willing to share knowledge, support colleagues, and work cohesively towards common goals.

• Nurturing: Fosters an environment of continuous learning, personal growth, and mutual support. Operations professionals are encouraged to develop their skills, seek mentorship, and contribute to a positive and developmental work atmosphere.

• Empowering: Encourages initiative, ownership, and innovation. Operations professionals are given the autonomy to make decisions, take calculated risks, and drive improvements in their areas of responsibility.

Collaboration Style:

• Cross-functional Integration: A strong emphasis on working collaboratively with diverse teams, including business analysts, developers, project managers, and client stakeholders, to ensure holistic digital solution delivery.

• Process Review & Feedback: A culture that encourages open communication, constructive feedback, and continuous improvement of design processes and workflows.

• Knowledge Sharing: Practices that promote the sharing of best practices, insights, and learnings across teams and projects to elevate the overall quality of work and foster collective growth.

📝 Enhancement Note: Zensar's core values are deeply embedded in their operations and team interactions. Candidates should be prepared to demonstrate how they embody these values in their work, particularly "Client Focus" and "One Zensar," given the consulting nature of the role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Demands and Innovation: Effectively managing diverse client expectations, project timelines, and budget constraints while still pushing for innovative and user-centric design solutions.

• Navigating Complex Stakeholder Landscapes: Engaging with multiple stakeholders who may have varying priorities and perspectives, requiring strong negotiation and communication skills to achieve consensus.

• Translating Strategic Vision into Actionable Designs: Converting high-level business objectives and CX refresh goals into concrete, implementable design strategies and user interfaces.

• Staying Ahead of Design Trends and Technologies: Continuously learning and adapting to the rapidly evolving landscape of UX/UI design tools, methodologies, and digital technologies.

Learning & Development Opportunities:

• Advanced Consulting Skills: Opportunities to develop expertise in client management, proposal writing, and strategic advisory within the digital experience domain.

• Industry Specialization: Potential to specialize in specific industry verticals (e.g., BFSI, Healthcare, Retail) or emerging technologies, deepening domain knowledge and marketability.

• Leadership Development Programs: Access to Zensar's internal leadership training and mentorship programs designed to prepare individuals for management and strategic roles.

• Exposure to Global Projects: Working on diverse projects for leading enterprises across different geographies, offering broad exposure to various business challenges and design contexts.

📝 Enhancement Note: The challenges presented are typical for senior consulting roles in the IT services industry, requiring adaptability, strategic thinking, and strong interpersonal skills. The growth opportunities highlight a clear path for career progression within Zensar.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to developing a CX Refresh proposal for a new client. What key elements would you include, and how would you define the scope and resource requirements?" (Focus on methodology, stakeholder engagement, and proposal structure.)

• "How do you balance user needs with business objectives and technical constraints when designing digital solutions?" (Highlight your user-centered approach and ability to find practical solutions.)

• "Walk us through a complex stakeholder management situation you encountered. How did you navigate it to achieve a successful outcome for the project?" (Prepare a STAR method answer focusing on communication, negotiation, and conflict resolution.) Company & Culture Questions:

• "Based on your understanding of Zensar's 'experience-led everything' philosophy, how would your UX/UI design approach align with this core principle?" (Research Zensar's values and recent work.)

• "How do you embody the 'One Zensar' value in your collaborative efforts with cross-functional teams?" (Discuss teamwork, knowledge sharing, and supporting colleagues.)

• "How do you ensure your work contributes to measurable business outcomes for clients?" (Focus on data-driven design and ROI.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly articulate the problem, your role, the process you followed, the solution you designed, and the impact achieved.

• Emphasize Strategic Contributions: Highlight instances where you influenced client strategy, defined project scope, or developed implementation roadmaps.

• Showcase Consulting Skills: Demonstrate your ability to communicate complex ideas, manage stakeholder expectations, and present design rationale effectively.

• Quantify Results: Use metrics and data to support the success of your designs, showcasing improvements in user engagement, conversion rates, or client satisfaction.

• Tailor to the Role: Select projects that are most relevant to proposal development and leading digital experience initiatives.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, consulting capabilities, and a deep understanding of how UX/UI design drives business value. Candidates should be ready to articulate their process and impact with concrete examples.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided link on the Zensar careers portal.

• Customize Your Resume: Tailor your resume to highlight your 10+ years of experience in UX/UI design, consulting, proposal development, and stakeholder management. Use keywords from the job description such as "design thinking," "user-centered design," "business analysis," and "executive communication."

• Curate Your Portfolio: Select 3-5 of your strongest projects that showcase your ability to lead design initiatives, develop proposals, and drive client success. Ensure case studies clearly articulate the problem, your process, your role, the solution, and the measurable impact.

• Prepare Your Presentation: Practice walking through your portfolio, focusing on how you would approach a CX Refresh proposal and manage client expectations. Be ready to discuss your strategic thinking and problem-solving skills.

• Research Zensar: Understand Zensar's "experience-led everything" philosophy, core values (Client Focus, One Zensar, Nurturing, Empowering), and recent work. This will help you align your responses with the company culture and strategic direction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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