Part Time Custom Framer

📍 Job Overview

Job Title: Part Time Custom Framer

Company: Michaels Stores

Location: Oviedo-1115 Vidina Place Ste 145, Oviedo, Florida, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-26

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Responsible for delivering exceptional customer service by building relationships and providing tailored custom framing solutions.

• Drive sales and production targets within the Custom Framing department, adhering to company sales methodologies and operational standards.

• Maintain visual merchandising standards for ready-made frames and other assigned store areas, ensuring product availability and appeal.

• Efficiently manage point-of-sale transactions and cash handling procedures to ensure accuracy and compliance.

📝 Enhancement Note: While the job title is "Part Time Custom Framer," the core responsibilities indicate a hybrid role blending direct customer sales, custom production, and general retail operations. The emphasis on "building relationships" and "delivering sales and production results" suggests a consultative sales approach within the framing department, requiring strong interpersonal and persuasive skills alongside technical framing abilities. The role also necessitates adherence to Standard Operating Procedures (SOPs) and participation in broader store operational tasks like truck unloading and stocking.

📈 Primary Responsibilities

• Build and nurture customer relationships by understanding their needs and recommending appropriate custom framing solutions, utilizing the "Elevated ABC Deliver" methodology to enhance the customer experience and drive sales.

• Execute custom framing orders with a high degree of quality and ensure timely completion, meeting production deadlines and customer expectations.

• Maintain the visual appeal and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Single Item, Single Order) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and well-stocked store environment.

• Operate the cash register accurately and adhere to all cash handling procedures and standards, including processing payments and managing change.

• Participate actively in truck unloading and stocking processes, ensuring adherence to established truck standards and completion within budget.

• Support company-wide shrink and safety programs by following all safety protocols and procedures to maintain a secure and hazard-free work environment.

• Interact with colleagues and customers in an accepting and respectful manner, maintaining a positive and respectful attitude, especially during challenging situations.

• Assist with Omni-channel processes, such as fulfilling online orders or assisting customers with online pick-up, bridging the gap between physical and digital retail experiences.

📝 Enhancement Note: The responsibilities highlight a multi-faceted role. The emphasis on "Elevated ABC Deliver" suggests a structured approach to consultative selling, requiring the candidate to be adept at identifying customer needs, proposing solutions, and closing sales within the custom framing context. The inclusion of general retail tasks like merchandising, stocking, and cash handling indicates that this role is not solely focused on framing production but also on contributing to the overall store's operational efficiency and customer experience.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required; specialized training in art, design, or a related field is a plus.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail or sales environments. Demonstrated ability to learn and apply new skills quickly.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potential inventory management software.

• Basic measuring skills to accurately assess artwork and frame dimensions for custom orders.

• Ability to operate framing equipment and a glass cutter safely and efficiently.

• Strong customer service orientation with a friendly and helpful demeanor.

• Effective communication skills for interacting with customers and team members.

• Basic math skills for cash handling and transaction processing.

• Ability to adhere to Standard Operating Procedures (SOPs) and company guidelines. Preferred Skills:

• Previous retail sales experience, particularly in a specialty retail environment.

• Proven experience selling products and/or services to customers, with a consultative approach.

• Familiarity with visual merchandising principles to maintain an appealing store presentation.

• Basic understanding of inventory management principles.

• Experience with Omni-channel retail operations.

📝 Enhancement Note: The "0-2 years" experience level suggests that the company is willing to train candidates with foundational skills. The emphasis on "basic" computer and measuring skills indicates that advanced technical proficiency is not a prerequisite, but a willingness to learn and apply these skills is crucial. The preference for retail sales experience and a consultative selling approach points towards the importance of sales acumen in this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to prepare examples or anecdotes demonstrating:

  • Successful customer interactions and problem-solving scenarios.

  • Instances of accurately measuring and executing a task based on specific requirements.

  • Examples of maintaining organized work areas or managing inventory.

  • Any personal projects or experiences showcasing attention to detail and creativity. Process Documentation:

• Candidates will be trained on and expected to follow established Standard Operating Procedures (SOPs) for:

  • Custom framing order intake, design consultation, and production.

  • Customer service protocols and conflict resolution.

  • Point-of-sale operations and cash handling.

  • Store merchandising, stocking, and inventory management.

  • Safety and loss prevention procedures.

📝 Enhancement Note: For an entry-level retail position, a traditional "portfolio" is less common. The "Portfolio Essentials" are framed as preparedness for interview questions that assess practical skills and customer interaction abilities, rather than a formal submission. The focus on SOP adherence highlights the structured nature of operations within Michaels Stores.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position, the salary is likely to be at or slightly above the local minimum wage. For Oviedo, Florida, based on typical retail part-time roles, an estimated range could be $12.00 - $15.00 per hour. This estimate is based on general retail industry benchmarks for similar roles in similar geographic locations and the provided experience level.

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with employer contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical coverage: Health insurance options for eligible team members.

• Dental coverage: Dental insurance options for eligible team members.

• Vision coverage: Vision insurance options for eligible team members.

• Telemedicine services: Convenient access to healthcare professionals remotely.

• Flexible spending accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter benefits: Assistance with transportation costs for commuting to work.

• Tuition assistance: Support for continuing education and skill development.

• Adoption assistance: Financial support for team members pursuing adoption.

• Voluntary insurance options: Additional insurance coverage choices for enhanced protection.

• Employee discounts: Significant discounts on Michaels products and services.

• Partner discount programs: Access to discounts with affiliated companies.

Working Hours: This is a part-time position. While specific hours will vary based on store needs and scheduling, it is common for part-time retail roles to involve approximately 15-25 hours per week. Work hours will include nights, weekends, and early mornings, aligning with typical retail operating schedules.

📝 Enhancement Note: The salary range is an estimation based on general industry data for part-time retail roles in Florida and the United States. Actual compensation may vary based on applicant experience, specific store needs, and company policies. The listed benefits are extensive for a part-time role, indicating Michaels' commitment to team member well-being, though eligibility criteria may apply to certain benefits.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Home Decor)

Company Size: Large (Over 10,000 employees globally across its brands)

Founded: 1973, with headquarters in Irving, Texas. Michaels has a long-standing presence and significant market share in the arts and crafts retail sector.

Team Structure:

• The Custom Framer will be part of a store-level team, reporting to the Store Manager or an Assistant Manager, with direct supervision often from a Framing Department Lead or Manager.

• The team typically includes various roles such as Store Managers, Assistant Managers, Department Specialists (like Custom Framers), Team Leads, and Sales Associates.

• Collaboration is essential, with the Custom Framer expected to work closely with Sales Associates to support overall store operations and customer service, and potentially with other team members during truck unloading and stocking. Methodology:

• Customer-Centric Approach: Michaels emphasizes building customer relationships and providing solutions that fuel creativity and celebration. The "Elevated ABC Deliver" methodology underscores a structured approach to customer engagement and sales.

• Operational Efficiency: Adherence to Standard Operating Procedures (SOPs) is critical for consistent service delivery, safety, and inventory management.

• Teamwork and Support: The culture promotes mutual support among team members to achieve store goals and provide a positive shopping experience.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates as a large, established retail chain, meaning there are well-defined processes and expectations. The culture is geared towards customer engagement, creative inspiration, and efficient store operations. As a part-time Custom Framer, you'll be integrated into a store team that collaborates to meet sales targets and maintain a positive customer environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level, hands-on, individual contributor level within the retail operations framework. It focuses on direct customer interaction, sales, and production tasks within a specific department.

Reporting Structure: The Custom Framer typically reports to a Store Manager or Assistant Manager, with direct day-to-day guidance often coming from a Framing Department Lead or Manager.

Operations Impact: The Custom Framer directly impacts store revenue through sales of custom framing solutions and indirectly through excellent customer service, which encourages repeat business and positive word-of-mouth. Their ability to produce high-quality work on time also contributes to customer satisfaction and operational efficiency.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in advanced custom framing techniques, design consultation, and operating specialized equipment.

• Sales Expertise: Develop consultative sales skills by learning to effectively identify customer needs and propose creative solutions.

• Retail Management Path: Potential to advance into roles such as Framing Department Lead, Assistant Store Manager, or Store Manager by demonstrating leadership, sales performance, and operational excellence.

• Cross-Training: Possibility of cross-training in other store departments to broaden retail experience.

📝 Enhancement Note: For an entry-level role, the growth path is primarily within the retail operations and sales ladder. Demonstrating strong performance in customer service, sales, and production can open doors to leadership opportunities within Michaels stores. The role provides a foundation for understanding retail operations, customer engagement, and specialized product sales.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and involves both direct interaction with the public and dedicated time within the framing department.

Office Location(s): The position is located at the Michaels store in Oviedo, Florida (1115 Vidina Place Ste 145). This is a specific, physical retail location.

Workspace Context:

• Customer Interaction Area: A significant portion of the role involves interacting with customers on the sales floor, assisting them with product selection and framing consultations.

• Framing Department: A dedicated workspace equipped with framing equipment, tools, and materials for custom order production. This area requires precision and attention to detail.

• Stock Room/Receiving Area: Involvement in truck unloading and stocking processes means working in storage areas, which may or may not be climate-controlled.

• Point-of-Sale (POS) Station: Operating the cash register and handling transactions.

Work Schedule: The role is part-time and requires flexibility. Work hours will include nights, weekends, and early mornings. The physical demands include regular bending, lifting, carrying, reaching, stretching, standing for long periods, and potentially using ladders for high shelves. The framing shop contains specific equipment like a glass cutter and heat press.

📝 Enhancement Note: This is an on-site, physically active role within a busy retail environment. Candidates should be prepared for varied work hours and the physical demands associated with retail stock handling and standing for extended periods. The framing shop environment involves specific tools and safety considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Screening of resumes and applications for basic qualifications and alignment with job requirements.

• Phone Screen/Initial Interview: A brief conversation to assess general suitability, interest, and availability, often with an HR representative or hiring manager.

• In-Person Interview: This will likely involve meeting with the Store Manager or Assistant Manager. You may be asked to:

  • Discuss your customer service philosophy and experience.
  • Explain how you would approach a custom framing consultation.
  • Describe a time you successfully solved a customer problem.
  • Demonstrate basic measuring skills or discuss your comfort level with tools.
  • Answer questions about your availability and ability to meet physical demands.

• Potential Skills Assessment: Depending on the store's process, there might be a practical demonstration of basic measuring or a brief discussion about your understanding of the framing process.

• Offer and Onboarding: If successful, an offer will be extended, followed by onboarding and training.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, focus on preparing to discuss:
  • Customer Service Examples: Be ready to share specific instances where you provided excellent customer service, resolved a complaint, or went the extra mile for a customer.
  • Sales Acumen: Think about how you would approach selling a custom framing solution. What questions would you ask? How would you highlight value?
  • Attention to Detail: Provide examples of tasks where accuracy and precision were critical. This is key for framing.
  • Problem-Solving: Describe a situation where you had to think on your feet to solve a problem, either for a customer or in a work task.
  • Practical Skills: Be prepared to discuss your comfort level with using tools, measuring accurately, and following instructions.

Challenge Preparation:

• While formal "challenges" are unlikely, be prepared for interview questions that simulate real-world scenarios:

  • "A customer wants to frame a valuable piece of art but is unsure about the best options. How would you guide them?"

  • "How would you handle a situation where a customer is unhappy with the framing time estimate?"

  • "Describe your experience with cash handling and ensuring accuracy."

  • "How do you ensure a safe work environment for yourself and others?"

📝 Enhancement Note: The interview process for this entry-level retail position will focus on assessing customer service skills, sales aptitude, attention to detail, and the ability to learn and follow procedures. Preparation should center on behavioral questions and demonstrating a positive, customer-focused attitude.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Various saws, mat cutters, mounting presses, and assembly tools specific to the custom framing process.

• Glass Cutter: Essential tool for sizing glass for frames.

• Heat Press: Used in certain framing or mounting processes.

• Basic Hand Tools: Measuring tapes, rulers, utility knives, etc.

Analytics & Reporting:

• Point-of-Sale (POS) System: Used for all customer transactions, sales tracking, and potentially basic inventory lookups.

• Inventory Management System: Likely integrated with the POS, used for tracking stock levels of ready-made frames and supplies.

CRM & Automation:

• Customer Relationship Management (CRM) aspects: Through direct customer interaction and sales, building rapport and understanding customer preferences contributes to relationship management, even if not using a formal CRM software.

• Omni Channel Systems: Technology supporting buy-online-pickup-in-store (BOPIS) and other integrated online/in-store customer journeys.

📝 Enhancement Note: The technology stack for this role is primarily focused on operational tools for production and transaction processing. Proficiency with basic computer skills and the ability to quickly learn proprietary POS and inventory systems are key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Placing the customer at the center of all interactions, aiming to inspire creativity and provide solutions.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing that meets customer expectations and company standards.

• Teamwork & Collaboration: Working together with store associates to achieve common goals and support a positive work environment.

• Efficiency & Productivity: Adhering to SOPs and utilizing time effectively to meet sales and production targets.

• Safety & Compliance: Maintaining a safe workplace and adhering to all company policies and legal requirements.

Collaboration Style:

• Cross-functional Integration: Seamlessly working with sales associates to transition customers from browsing to consultation and purchase.

• Process Improvement Feedback: Contributing observations on workflow or customer experience to improve departmental or store operations.

• Knowledge Sharing: Assisting newer team members with framing processes or customer service best practices.

📝 Enhancement Note: Michaels values a culture that is both customer-centric and operationally sound. Team members are expected to be collaborative, safety-conscious, and dedicated to delivering quality products and service.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, custom framing production, general store duties, and point-of-sale transactions simultaneously.

• Meeting Production Deadlines: Ensuring custom framing orders are completed on time, especially during peak seasons or with complex orders.

• Customer Expectations: Managing diverse customer needs and expectations regarding design, cost, and turnaround time for custom framing.

• Physical Demands: The role requires standing for long periods, lifting, and manual dexterity, which can be physically demanding.

Learning & Development Opportunities:

• Framing Certification: Potential to gain recognized certifications in custom framing through on-the-job training and specialized courses.

• Sales Training: Development of consultative sales techniques to effectively upsell and cross-sell framing services and products.

• Product Knowledge: Deepening understanding of various framing materials, matting options, glass types, and design principles.

• Operational Proficiency: Gaining experience in retail inventory management, visual merchandising, and POS operations.

📝 Enhancement Note: The challenges in this role are typical of a hands-on retail position with specialized production duties. The growth opportunities are geared towards deepening expertise in custom framing, sales, and general retail operations.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you helped a customer find the perfect solution for their needs." (Focus on your consultative approach, active listening, and problem-solving skills.)

• "How would you approach a customer who is unsure about framing options for a valuable piece of art?" (Highlight your ability to guide, educate, and build confidence, referencing design principles and material knowledge.)

• "Describe your experience with measuring and ensuring accuracy in your work." (Emphasize attention to detail and the importance of precision in framing.)

• "How do you prioritize tasks when you have multiple customers waiting and orders to complete?" (Showcase your organizational skills, ability to multitask, and time management.) Company & Culture Questions:

• "Why are you interested in working at Michaels, specifically in the Custom Framing department?" (Research Michaels' mission, values, and commitment to creativity. Connect your skills and interests to the role.)

• "How do you contribute to a positive team environment?" (Share examples of collaboration, support, and a positive attitude.)

• "What does excellent customer service mean to you?" (Focus on going above and beyond, building relationships, and creating memorable experiences.) Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to discuss your skills and experiences using the STAR method (Situation, Task, Action, Result) for behavioral questions.

• Be ready to describe any personal projects involving crafting, design, or meticulous work that demonstrate your capabilities.

• If you have experience with any framing or similar tools, be prepared to discuss it.

📝 Enhancement Note: Interview preparation should focus on demonstrating customer service excellence, a proactive sales attitude, meticulous attention to detail, and a genuine interest in the creative aspect of custom framing.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "attention to detail."

• Prepare for Behavioral Questions: Think of specific examples using the STAR method (Situation, Task, Action, Result) to answer questions about customer interactions, problem-solving, teamwork, and accuracy.

• Research Michaels: Understand the company's mission, values, and product offerings. Familiarize yourself with their focus on creativity and customer experience.

• Practice Your Pitch: Be ready to articulate why you are a good fit for the Part Time Custom Framer role and how your skills align with the responsibilities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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