Marcus by Goldman Sachs, Content Designer, Associate, London

📍 Job Overview

Job Title: Content Designer, Associate

Company: Marcus by Goldman Sachs

Location: London, England, United Kingdom

Job Type: Full-Time

Category: UX/Content Design (within Financial Services Operations)

Date Posted: April 28, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Crafting clear, concise, and impactful user-facing content for digital products within a leading financial services organization.

• Developing and implementing content strategies that enhance user understanding and product usability across web, app, email, and SMS channels.

• Collaborating closely with Product Managers, Designers, and Technologists to translate complex financial concepts into accessible and intuitive language.

• Championing user-centered design principles and ensuring content adheres to brand tone, accessibility standards, and governance protocols.

• Driving meaningful change through data-driven insights, user feedback analysis, and iterative content optimization within an Agile framework.

📝 Enhancement Note: While this role is explicitly titled "Content Designer," its emphasis on user journeys, product strategy, data analysis, and stakeholder management within a digital banking context positions it as a critical component of the broader GTM and operational efficiency efforts. The "Associate" level suggests a mid-career professional expected to contribute independently and influence process.

📈 Primary Responsibilities

• Develop and write user-centric copy for web, mobile app, email, and SMS communications, ensuring clarity, brand consistency, and optimization for user journeys.

• Collaborate with cross-functional teams, including Product, Design, and Engineering, to understand user needs and define solutions for complex business problems.

• Utilize customer behavior analysis, analytics data, customer service feedback, and consumer testing results to inform content decisions and drive improvements.

• Manage version control and governance of all content materials, ensuring a traceable and consistent sign-off process.

• Identify and implement best practices for content processes, working effectively within an Agile development framework.

• Build and maintain strategic, long-term relationships with stakeholders to align on business objectives and user requirements.

• Create content prototypes and visualizations to effectively communicate how content will function within user interfaces and test findings.

• Influence stakeholders and manage relationships adeptly to navigate challenges and maintain a clear focus on customer needs.

• Champion accessibility standards and best practices throughout the content lifecycle, making recommendations for improvements.

• Establish and oversee the implementation of content patterns and behaviors, ensuring adherence to established standards.

• Effectively manage a high-volume workload across multiple concurrent projects, prioritizing tasks and meeting deadlines.

📝 Enhancement Note: The responsibilities highlight a blend of tactical content creation and strategic influence, common in operations-adjacent roles. "Governance," "Agile framework," "stakeholder management," and "data analysis" are key operations-oriented functions that require process adherence and efficiency.

🎓 Skills & Qualifications

Education: Bachelor’s degree required, or equivalent practical experience.

Experience: At least 5 years of professional experience creating content for digital products, with a strong preference for experience within financial services or another highly regulated industry. At least 5 years of UX content writing experience in roles of increasing responsibility. Prior experience of managing & optimizing content within digital customer journeys, ideally in retail financial services.

Required Skills:

• 5+ years of professional experience in digital product content creation.

• Proven ability to craft impactful, simple, and user-centered copy across various digital channels.

• Strong understanding of the end-to-end user-centered design process.

• Experience facilitating sign-off processes and ensuring robust governance and record-keeping for content changes.

• Deep understanding of accessibility and inclusive content principles and their importance in user experience.

• Proficiency with design and prototyping tools (e.g., Figma).

• Demonstrated ability to drive meaningful change in a controlled and Agile manner.

• Expert communication skills for conveying ideas, concepts, and content rationale to influence stakeholders and strategy.

• Good analytical and problem-solving skills.

• Ability to work effectively in a team-oriented, fast-paced environment, both independently and collaboratively.

• Knowledge of iOS and/or Android mobile and tablet platforms and best practices for content presentation.

• Demonstrated client service orientation.

Preferred Skills:

• Content writing experience within the financial services sector.

• Experience with A/B testing and other methods to optimize content performance.

• Familiarity with content management systems (CMS) and content operations workflows.

• Understanding of UX research methodologies and how to leverage insights for content strategy.

• Knowledge of SEO principles as they apply to digital content.

📝 Enhancement Note: The emphasis on "governance," "Agile framework," "stakeholder management," and "user-centered design process" aligns with the operational rigor expected in regulated industries and GTM functions. The requirement for 5+ years of experience in UX content writing, specifically in a regulated environment, indicates a need for a candidate who understands process, compliance, and impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct projects demonstrating your ability to transform complex financial concepts into clear, user-friendly digital content.

• Include examples of content developed for web, mobile applications, email campaigns, and SMS messages.

• Highlight projects where you actively contributed to defining content strategy, establishing content patterns, or optimizing user journeys.

• Provide evidence of how you used data, analytics, or user feedback to inform content decisions and measure impact.

• Demonstrate proficiency with design tools (e.g., Figma) by including design artifacts or prototypes that visualize content in context.

Process Documentation:

• Illustrate your understanding of content governance by providing examples of how you managed sign-offs, version control, and maintained traceable records for content changes.

• Describe your experience working within an Agile framework, detailing how you integrated content design into sprint cycles, collaborated with development teams, and managed dependencies.

• Explain your approach to championing accessibility, including specific examples of how you identified and implemented accessibility improvements in content and design.

• Showcase your ability to establish and oversee content patterns and behaviors, demonstrating how you ensure consistency and adherence to standards across digital products.

📝 Enhancement Note: For a role like this, a portfolio is crucial. The emphasis should be on demonstrating not just writing skill but also strategic thinking, process adherence, and quantifiable impact, which are core to operations roles. The mention of "governance," "Agile," and "content patterns" directly relates to structured operational processes.

💵 Compensation & Benefits

Salary Range: £55,000 - £80,000 per annum (Estimate based on Associate Content Designer roles in London, financial services, with 5-10 years of experience.)

Benefits:

• Comprehensive health, dental, and vision insurance.

• Generous paid time off (PTO) and public holiday allowance.

• Retirement savings plan with company match.

• Professional development and training opportunities.

• Firmwide networking opportunities.

• Wellness programs and resources.

• Personal finance offerings.

• Mindfulness programs.

• Potential for performance-based bonuses.

• Commuter benefits and transportation assistance.

Working Hours: 40 hours per week, with the expectation of flexibility to meet project deadlines and team needs. Standard working hours are typically within the business day, but occasional early morning or late afternoon meetings may be required to accommodate global team collaboration.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for an Associate-level Content Designer with 5-10 years of experience in London's financial services sector. Benefits listed are based on common offerings at large financial institutions and specifically mentioned in the company description. The working hours are standard but imply the need for operational flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Digital Banking)

Company Size: Large (Goldman Sachs is a global financial institution with tens of thousands of employees worldwide. Marcus by Goldman Sachs is a significant and growing division.)

Founded: Goldman Sachs was founded in 1869. Marcus by Goldman Sachs is a more recent initiative, launched in 2016, representing a strategic move into direct-to-consumer digital banking.

Team Structure:

• The Content Designer will be part of the Marcus by Goldman Sachs digital product team, likely integrated within UX/Design departments.

• This team will collaborate closely with Product Management, Engineering, Marketing, and Customer Service functions.

• The reporting structure will likely be to a UX Design Lead or Head of Content Design, with direct collaboration with Product Managers.

Methodology:

• Data-driven decision-making is paramount, relying on analytics, user research, and customer feedback.

• An Agile framework is utilized for product development and content iteration, emphasizing flexibility and continuous improvement.

• User-centered design principles guide all product and content development, ensuring customer needs are at the forefront.

• A strong emphasis on governance and compliance is inherent due to the regulated nature of the financial services industry.

Company Website: https://www.goldmansachs.com/

📝 Enhancement Note: Understanding Goldman Sachs' scale and the strategic importance of Marcus is key. The culture emphasizes innovation within a highly regulated framework, requiring a blend of creativity and operational discipline. The integration of design into product development suggests a sophisticated GTM and product operations approach.

📈 Career & Growth Analysis

Operations Career Level: Associate. This level signifies a professional with a solid foundation of experience (5-10 years) who is expected to operate with a significant degree of autonomy. They contribute to strategy, manage complex projects, and begin to influence processes and junior team members. In an operations context, this means moving beyond execution to process improvement and strategic input.

Reporting Structure: The role reports into a lead within the design or product organization, likely a UX Design Manager or Head of Content. This implies a structured environment where strategic direction is provided, but the Associate is empowered to execute and innovate within defined parameters. Collaboration with Product Managers is a key part of the day-to-day operational workflow.

Operations Impact: This role directly impacts the customer experience (CX) and, by extension, customer acquisition, retention, and satisfaction – all critical operational metrics for a digital banking service. By making complex financial products and processes understandable, the Content Designer contributes to:

• Reduced customer support inquiries through clearer self-service content.

• Improved conversion rates for product sign-ups and feature adoption.

• Enhanced brand perception and customer loyalty.

Growth Opportunities:

• Specialization: Deepen expertise in UX content strategy, financial content, accessibility, or content operations management.

• Leadership: Progress to Senior Content Designer, UX Lead, or Managerial roles overseeing content strategy and teams.

• Cross-functional Movement: Transition into Product Management, UX Research, or Marketing roles that leverage content expertise.

• Skill Development: Opportunities for advanced training in UX methodologies, design thinking, data analytics, and leadership development programs offered by Goldman Sachs.

📝 Enhancement Note: The "Associate" title and described responsibilities indicate a role that bridges execution and strategy. For operations professionals, this is a common progression point where one starts to influence processes and demonstrate strategic value beyond just task completion. The growth opportunities are framed in a way that appeals to career-minded operations individuals.

🌐 Work Environment

Office Type: Hybrid. While the role is listed as "On-site," large financial institutions like Goldman Sachs typically offer hybrid work models, allowing for a balance between in-office collaboration and remote flexibility. The specific on-site requirement may pertain to initial onboarding, critical project phases, or team-specific policies.

Office Location(s): London, England. This implies working within a major financial hub, offering access to extensive professional networks and resources. The specific office location within London would be a modern, well-equipped corporate campus designed for collaboration and productivity.

Workspace Context:

• Collaborative Environment: Expect an open-plan office layout or designated collaboration spaces designed to foster interaction between design, product, and engineering teams.

• Tools and Technology: Access to industry-standard design software (Figma), collaboration platforms (e.g., Slack, Microsoft Teams), project management tools (e.g., Jira), and internal Goldman Sachs systems.

• Team Interaction: Regular opportunities for design critiques, sprint planning meetings, stakeholder reviews, and cross-functional workshops. The environment encourages knowledge sharing and continuous learning.

Work Schedule: Standard business hours (approximately 9 AM to 5 PM, Monday to Friday) are expected, with flexibility to accommodate global team meetings and project deadlines. This schedule allows ample time for focused work on content development, analysis, and process refinement.

📝 Enhancement Note: The "On-site" designation, coupled with typical large corporate practices, suggests a hybrid model is likely. The emphasis on collaboration and access to tools is crucial for understanding the day-to-day operational environment for a content professional.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, focusing on experience in UX content design, financial services, and relevant skills.

• Portfolio Review & Presentation: You will be asked to present your portfolio, detailing 2-3 key projects. Be prepared to discuss your process, strategic thinking, the challenges you overcame, and the quantifiable impact of your work. Focus on how you applied user-centered design and operational principles.

• Skills-Based Interview: Expect questions assessing your content strategy, UX writing skills, understanding of accessibility, and ability to work with data and analytics. You may be asked to perform a short writing exercise or critique sample content.

• Behavioral & Situational Interviews: Questions will assess your ability to manage stakeholders, work in an Agile environment, handle conflict, and collaborate effectively within a team. Prepare examples using the STAR method (Situation, Task, Action, Result).

• Cultural Fit Assessment: Discussions will gauge your alignment with Goldman Sachs' values, your approach to problem-solving, and your capacity for independent and collaborative work.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your ability to solve complex problems with clear, user-centered content, especially those from regulated industries.

• Quantify Impact: For each project, clearly articulate the problem, your solution, and the measurable results (e.g., improved conversion rates, reduced support tickets, increased engagement). Use data and metrics wherever possible.

• Showcase Process: Detail your UX process, including research, ideation, prototyping, testing, and iteration. Explain how you incorporated user feedback and data.

• Highlight Operations Aspects: Emphasize your understanding of governance, Agile methodologies, stakeholder management, and accessibility principles.

• Tell a Story: Structure your presentation to tell a compelling narrative about how you delivered value and solved problems for users and the business.

Challenge Preparation:

• Content Critique: Be ready to analyze and critique existing content for clarity, usability, and brand alignment.

• Writing Exercise: Prepare for a timed writing task, which might involve creating copy for a specific user flow or revising existing text. Focus on conciseness, clarity, and tone.

• Problem-Solving Scenarios: Anticipate questions that require you to outline your approach to solving a specific content-related problem, emphasizing your analytical and strategic thinking.

• Stakeholder Management Scenarios: Prepare to discuss how you would handle disagreements with stakeholders or influence decisions based on user needs and data.

📝 Enhancement Note: This section provides concrete advice for operations-minded candidates, emphasizing how to frame their experience in terms of process, impact, and strategic contribution, which is critical for a role that bridges creative and operational functions.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (Required), Sketch, Adobe XD (Familiarity is a plus). This is essential for visualizing content within user interfaces and collaborating with designers.

• Collaboration & Communication: Slack, Microsoft Teams, Confluence (for documentation). These are standard tools for team communication, knowledge sharing, and project coordination.

• Project Management: Jira (Likely). Essential for working within an Agile framework, tracking tasks, sprints, and project progress.

Analytics & Reporting:

• Web/App Analytics: Google Analytics, Adobe Analytics (Familiarity is beneficial). To understand user behavior, track content performance, and identify areas for optimization.

• Data Visualization: Tableau, Power BI (Familiarity is a plus). For analyzing data and presenting findings to stakeholders in a clear, visual format.

CRM & Automation:

• CRM (Customer Relationship Management): Salesforce (Potentially, for understanding customer journeys and data points).

• Marketing Automation/Email Platforms: Mailchimp, Adobe Campaign, or similar platforms (Familiarity is advantageous). For understanding how content is deployed in email campaigns.

• Content Management Systems (CMS): Experience with enterprise-level CMS platforms would be beneficial for managing digital content at scale.

📝 Enhancement Note: Highlighting proficiency in tools like Figma and Jira, alongside analytics platforms, positions this role within the operational technology landscape. Understanding how these tools support content strategy and GTM execution is key for operations professionals.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A relentless commitment to understanding and serving user needs, ensuring all content is clear, helpful, and accessible. This aligns with operational goals of enhancing customer experience and reducing friction.

• Data-Driven Decision Making: Utilizing analytics, user feedback, and testing results to inform content strategy and measure impact. This emphasizes an analytical and results-oriented operational approach.

• Collaboration & Transparency: Working closely with cross-functional teams, sharing insights openly, and actively participating in team discussions and critiques. Essential for efficient GTM and product operations.

• Excellence & Continuous Improvement: Striving for high-quality output, embracing Agile methodologies for iterative refinement, and continuously seeking ways to optimize processes and content. This reflects a drive for operational efficiency and effectiveness.

• Integrity & Governance: Adhering to strict standards for accuracy, compliance, and record-keeping, particularly crucial in the financial services industry.

Collaboration Style:

• Cross-Functional Integration: Actively partnering with Product Managers, UX Designers, Engineers, Researchers, and Marketing teams to ensure seamless integration of content into the product development lifecycle.

• Feedback Culture: Open to receiving and providing constructive feedback on content and processes, fostering an environment of continuous learning and improvement.

• Knowledge Sharing: Willingness to share expertise on content strategy, UX writing, and accessibility, contributing to the collective knowledge base of the team and organization.

📝 Enhancement Note: The values and collaboration style described are directly applicable to operations professionals who thrive in structured, collaborative, and data-informed environments. Emphasizing these aspects helps candidates understand how their operational mindset fits into the company culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Objectives: Navigating the complexities of creating user-friendly content while adhering to strict financial regulations, brand guidelines, and business goals.

• Managing Stakeholder Expectations: Effectively communicating content rationale and influencing diverse stakeholders with varying priorities and levels of understanding of UX principles.

• Scaling Content Operations: Developing and implementing scalable content strategies and governance frameworks that can support rapid product growth and evolving market demands.

• Navigating a Regulated Environment: Ensuring all content is compliant, accurate, and defensible, which requires meticulous attention to detail and strong governance processes.

Learning & Development Opportunities:

• Advanced UX Content Strategy: Opportunities to lead more complex content strategy initiatives, develop advanced content frameworks, and mentor junior content designers.

• Financial Services Specialization: Deepen expertise in financial product content, regulatory language, and customer education within the banking sector.

• Content Operations & Governance: Develop skills in managing content workflows, implementing content management systems, and establishing robust content governance models.

• Leadership Development: Access to Goldman Sachs' extensive leadership training programs, preparing for future management or strategic roles.

• Industry Conferences & Certifications: Support for attending industry events and pursuing relevant certifications in UX, content strategy, or accessibility.

📝 Enhancement Note: These challenges and opportunities are framed with an operations lens, highlighting the strategic and process-oriented aspects of the role, which are attractive to professionals looking to grow their careers in GTM and operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly complex financial product or process into user-friendly content. What was your approach, and what was the outcome?" (Focus on your process, data use, and impact.)

• "How do you balance user needs with the requirements of a highly regulated industry like financial services? Provide an example." (Highlight your understanding of compliance, governance, and user empathy.)

• "Outline your strategy for establishing or improving content governance within a product team." (Demonstrate your knowledge of processes, documentation, and stakeholder buy-in.)

Company & Culture Questions:

• "What interests you about Marcus by Goldman Sachs and our mission to simplify banking?" (Show your research and alignment with the company's goals.)

• "How do you approach collaboration with Product Managers and Engineers to ensure content is integrated effectively into the product development lifecycle?" (Focus on your teamwork and communication skills.)

• "How do you champion accessibility in your work, and can you provide an example of an improvement you've implemented?" (Demonstrate your commitment to inclusive design and operationalizing standards.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your role/responsibilities, the strategic approach you took, the specific content solutions you developed, the processes you followed (Agile, governance), and the measurable results achieved.

• Quantify Everything: Use data points, metrics, and user feedback to demonstrate the impact of your work. Show how your content contributed to business objectives and operational efficiency.

• Highlight Process & Operations: Explicitly discuss your use of UX methodologies, adherence to governance, collaboration within Agile sprints, and stakeholder management. This is where you showcase your operational acumen.

• Be Prepared for Deep Dives: Anticipate detailed questions about your design choices, content rationale, decision-making process, and how you handled challenges.

📝 Enhancement Note: These questions and preparation tips are tailored to highlight the operational aspects of a content design role, encouraging candidates to demonstrate their strategic thinking, process adherence, and impact measurement capabilities.

📌 Application Steps

To apply for this Content Designer position:

• Submit your application through the provided Oracle Cloud portal link.

• Portfolio Customization: Tailor your resume and cover letter to specifically highlight your experience in UX content design, financial services, digital product development, and any relevant operational processes (e.g., governance, Agile).

• Resume Optimization: Ensure your resume clearly quantifies your achievements using metrics and keywords relevant to content operations, user experience, and financial technology.

• Portfolio Preparation: Curate your portfolio to showcase 2-3 key projects that demonstrate your ability to solve complex problems with clear, user-centered content, emphasizing your process, impact, and understanding of operational considerations like governance and accessibility. Practice presenting your portfolio concisely and effectively.

• Company Research: Thoroughly research Marcus by Goldman Sachs, its mission, its digital products, and its stated values. Understand the competitive landscape in digital banking and how content contributes to the company's operational and GTM strategies.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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