Lead UX Designer / UX Strategist (F/H)

📍 Job Overview

Job Title: Lead UX Designer / UX Strategist (F/H)

Company: Crédit Agricole Technologies et Services

Location: Mauguio, Occitania, France

Job Type: FULL_TIME

Category: User Experience & Design Operations

Date Posted: 2026-05-22T15:17:52

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid (3 days on-site, 2 days remote)

🚀 Role Summary

• Lead the overarching UX vision and strategic roadmap for a high-audience public mobile banking application, ensuring a cohesive and impactful user experience.

• Drive the design and evolution of user journeys, interaction logic, and overall user experience within an agile product squad structure.

• Conduct and leverage qualitative and quantitative user research to generate actionable insights and inform product innovation and improvement opportunities.

• Collaborate closely with Product Owners, Product Managers, Developers, and other UX/UI designers to champion user-centric design principles and best practices.

• Mentor and guide more junior UX profiles, fostering a culture of continuous learning and skill development within the UX/UI Chapter.

📝 Enhancement Note: This role bridges strategic UX thinking with hands-on design execution, requiring a candidate who can define long-term UX direction while actively contributing to the creation of user-centric mobile experiences. The emphasis on a "Chapter" structure suggests a functional grouping of designers for knowledge sharing and skill development, common in agile organizations.

📈 Primary Responsibilities

• Define and champion the UX vision and strategy for the mobile application, aligning with business objectives and user needs.

• Develop and manage the UX roadmap, identifying key initiatives and opportunities for innovation and enhancement.

• Lead the design of complex user journeys, user flows, wireframes, and interactive prototypes for new features and existing functionalities.

• Facilitate design thinking workshops and ideation sessions with cross-functional teams to explore solutions and drive consensus.

• Define and track key UX performance indicators (KPIs) to measure the effectiveness of design decisions and identify areas for optimization.

• Conduct user research, including usability testing, interviews, and surveys, to gather insights and validate design concepts.

• Ensure consistency and coherence in user experience across the entire mobile application, adhering to established design systems and brand guidelines.

• Stay abreast of emerging UX trends, technologies (including AI in design and its impact), and best practices to continuously improve the user experience.

• Contribute to the development and refinement of the company's UX/UI design processes and standards.

• Mentor and provide guidance to junior UX designers, fostering their professional growth and skill development.

📝 Enhancement Note: The responsibilities highlight a dual focus on strategic leadership ("vision," "strategy," "roadmap") and tactical execution ("designing journeys," "prototypes," "user research"). The mention of "AI in design" suggests a forward-thinking approach and an expectation that candidates will consider how AI can enhance workflows and user experiences.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction, Design, Psychology, Computer Science, or a related field is typically expected for a Lead UX Designer role. Relevant certifications in UX/UI design or agile methodologies may also be beneficial.

Experience: 5-10 years of progressive experience in User Experience Design, with a significant portion in UX Strategy and leading design initiatives for digital products, preferably mobile applications. Experience in a lead or senior capacity is essential.

Required Skills:

• UX Strategy & Vision: Proven ability to define and articulate a compelling UX strategy aligned with business goals and user needs.

• User Experience Design: Deep understanding of UX principles, interaction design, information architecture, and user-centered design methodologies.

• Wireframing & Prototyping: Proficiency in creating low-fidelity wireframes, high-fidelity mockups, and interactive prototypes using tools like Figma.

• User Research: Expertise in conducting qualitative and quantitative user research (usability testing, interviews, surveys, persona development, journey mapping).

• Agile Methodologies: Strong experience working within agile frameworks (Scrum, Kanban) and cross-functional product squads.

• Figma Proficiency: Advanced skills in Figma for design, prototyping, and collaboration.

• Mobile Application Design: Demonstrated experience designing intuitive and engaging user experiences for native mobile applications (iOS and Android).

• Communication & Presentation: Excellent verbal and written communication skills, with the ability to effectively present complex ideas and design solutions to diverse stakeholders.

• Problem-Solving: Strong analytical and problem-solving skills, with the ability to translate user needs and business requirements into effective design solutions.

• Mentoring: Experience in guiding and mentoring junior designers.

Preferred Skills:

• UX Research Tools: Familiarity with various user research platforms and tools.

• Design Systems: Experience in creating, maintaining, or contributing to design systems.

• Accessibility Standards: Knowledge of WCAG and other accessibility guidelines for digital products.

• AI in Design: Understanding of how AI can be integrated into design workflows and user experiences.

• Banking/Finance Industry: Familiarity with the financial services sector and its specific user needs and regulatory considerations.

• Design Ops Principles: Awareness of Design Operations principles and practices for streamlining design processes.

📝 Enhancement Note: The required skills are heavily weighted towards strategic thinking, hands-on design execution, and collaborative agile work. The preferred skills indicate an interest in modern design practices like design systems, accessibility, and emerging technologies like AI, suggesting the company is forward-thinking in its approach to UX.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Strategic UX Case Studies: Showcase 2-3 comprehensive case studies demonstrating your ability to define UX strategy, conduct user research, design complex user flows, and deliver measurable outcomes for mobile applications.

• Design Process Documentation: Clearly articulate your design process for each case study, including discovery, ideation, prototyping, testing, and iteration phases.

• Strategic Impact: Highlight the business impact and user value generated by your design solutions, supported by relevant KPIs and metrics (e.g., conversion rates, user satisfaction scores, task completion times).

• Figma Work Samples: Include examples of your work in Figma, demonstrating proficiency in wireframing, interactive prototyping, and potentially design system components.

• User Research Insights: Present examples of how user research findings directly influenced design decisions and led to improved user experiences.

Process Documentation:

• Workflow Design & Optimization: Demonstrate experience in mapping out and optimizing user workflows to enhance efficiency and usability.

• System Implementation Standards: Show an understanding of how UX designs integrate with technical systems and development processes.

• Measurement & Performance Analysis: Provide examples of how you have defined and tracked UX metrics to measure success and drive continuous improvement.

📝 Enhancement Note: For a Lead UX role, the portfolio should not only showcase design skills but also strategic thinking and the ability to drive impact. The emphasis on "measurable outcomes" and "business impact" is critical for demonstrating ROI on UX initiatives.

💵 Compensation & Benefits

Salary Range: For a Lead UX Designer / UX Strategist in the Mauguio, France region with 5-10 years of experience, the estimated annual gross salary range is €55,000 - €75,000. This estimate is based on regional salary benchmarks for similar roles in France, considering the company's industry (banking/technology), and the seniority of the position. A more precise range would depend on the candidate's specific experience and qualifications.

Benefits:

• Flexible Working Hours: Enjoy a flexible work schedule within the cadre au forfait framework.

• Generous Leave: Receive an average of 45 days of leave per year, plus a time savings account (compte épargne temps).

• Profit Sharing: Potential to benefit from profit sharing tied to the company's results and performance.

• Commuting Support: 75% reimbursement for public transport or a sustainable mobility package of €500 per year (for bikes, scooters, carpooling).

• On-site Amenities: Access to a company restaurant.

• Group Benefits: Advantages related to Crédit Agricole Group banking and insurance.

• CSE Benefits: Access to benefits provided by the Comité Social et Économique (CSE).

• Quality Health Coverage: Comprehensive health insurance for you and your family.

• Charitable Giving: Participate in the salary rounding program, boosted by the company for charitable associations.

Working Hours: Full-time, cadre au forfait position, with the flexibility to work 3 days on-site and 2 days remotely per week. The standard annual working hours for this arrangement typically equate to approximately 200-210 days per year.

📝 Enhancement Note: The salary estimate is based on general French market data for similar roles and experience levels. The benefits listed are directly from the job description and highlight the company's commitment to work-life balance, employee well-being, and professional development. The hybrid work arrangement is clearly defined.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking Technology & Services. Crédit Agricole Technologies et Services (CA-TS) is the IT arm for the Crédit Agricole regional banks, focusing on providing technological solutions for banking advisors and customers. This industry context implies a need for robust, secure, and user-friendly digital tools that cater to a broad customer base with varying technical proficiencies.

Company Size: Over 1900 employees. This size indicates a large, established organization with structured processes, but also one that actively fosters a sense of community and collective effort, as evidenced by their "CA-TECHS" community and emphasis on sharing.

Founded: While the founding year of Crédit Agricole Technologies et Services isn't explicitly stated, the Crédit Agricole group has a long history dating back to 1894, suggesting a stable and experienced organization. CA-TS itself is a modern entity focused on digital transformation.

Team Structure:

• The role sits within the "Chapitre UX/UI," suggesting a functional group of UX/UI professionals who share expertise and best practices, regardless of their specific product squad.

• The UX/UI Chapter operates within an agile product environment organized into "tribus" and "squads," common in modern tech organizations, promoting cross-functional collaboration.

• The role has a "lead" responsibility, indicating potential mentorship and guidance for junior members within the Chapter.

Methodology:

• Agile Product Development: The team operates within agile methodologies, participating in rituals and ceremonies.

• User-Centric Design: The core methodology is user-centered, focusing on understanding user needs through research and translating them into effective designs.

• Data-Driven Improvement: Emphasis on defining and tracking UX KPIs and conducting qualitative/quantitative studies to inform continuous improvement.

• Collaborative Design: Strong emphasis on design reviews, community sharing, and cross-functional teamwork.

Company Website: https://carrieres.creditagricoletechnologiesservices.com

📝 Enhancement Note: Understanding the company's structure (Chapitre, Tribus, Squads) is crucial for candidates to grasp how design fits into the broader organization and how collaboration occurs. The focus on "meaningful work" and "societal responsibility" aligns with modern employee expectations.

📈 Career & Growth Analysis

Operations Career Level: This is a Lead-level UX Designer / UX Strategist position. It signifies a mid-to-senior career stage, requiring not only strong individual contributor skills in UX design and strategy but also the ability to influence direction, mentor others, and contribute to the broader UX discipline within the organization. The role demands strategic thinking, leadership potential, and a deep understanding of user-centered product development.

Reporting Structure: The Lead UX Designer / UX Strategist reports into a "Leader" (Alice, mentioned in the interview process) and is part of the UX/UI Chapter. This structure allows for both functional guidance within the Chapter and project-specific collaboration within agile squads. The role also involves mentoring junior UX profiles, indicating a leadership aspect.

Operations Impact: The role has a significant impact on the user experience of a high-audience public mobile banking application. This means influencing the daily interactions of millions of Crédit Agricole clients with their banking services. The success of the UX strategy directly contributes to customer satisfaction, engagement, and potentially the adoption of new digital banking features, thereby impacting business objectives and the bank's overall digital transformation strategy. The role also contributes to the company's broader goals of performance, technology, and societal responsibility.

Growth Opportunities:

• Leadership Advancement: Potential to grow into a UX Manager or Head of UX role, overseeing larger teams or multiple product areas.

• Specialization: Deepen expertise in specific areas like UX Research, Interaction Design, or UX Strategy, perhaps becoming a recognized subject matter expert within the organization.

• Cross-Functional Mobility: Opportunities to move into Product Management or related roles within the agile product teams.

• Mentorship & Training: Formal opportunities to develop leadership and coaching skills through mentoring junior designers and participating in internal training programs (e.g., designOps, behavioral design).

• Group Mobility: As part of Crédit Agricole, there are potential pathways for internal mobility within the broader group's technology and digital divisions.

📝 Enhancement Note: The "Lead" title implies a step beyond individual contribution, requiring strategic vision and mentorship. The growth opportunities highlight a structured career path within a large organization, with potential for both specialization and broader leadership development.

🌐 Work Environment

Office Type: The role is based in Mauguio, France, at a Crédit Agricole Technologies et Services site. The description mentions "modern spaces (agile and creative spaces, teleworking)" and a "company restaurant," suggesting a contemporary office environment designed to support collaborative work and employee well-being.

Office Location(s): The primary location mentioned is 83 Rue Marthe Niel, Mauguio, 34130, France. The job description also links to a video about the "Montpellier site," indicating potential proximity or shared resources with a larger regional hub.

Workspace Context:

• Hybrid Work Model: Employees are expected to be on-site for 3 days a week and can work remotely for 2 days, promoting a balance between in-person collaboration and flexibility.

• Collaborative Spaces: The office is equipped with agile and creative spaces, conducive to teamwork, workshops, and design reviews.

• Technology & Tools: Access to necessary design and collaboration tools (Figma, user research tools, etc.) is implied, supporting efficient workflow.

• Team Interaction: The hybrid model and agile structure encourage regular interaction with colleagues within the UX/UI Chapter and across product squads.

Work Schedule: The position is "cadre au forfait," which is a French employment status for management and highly skilled professionals. It typically involves a standard workweek (e.g., 35-40 hours) but with flexibility in managing one's time to achieve objectives, rather than strict hourly tracking. The hybrid model further supports this flexibility.

📝 Enhancement Note: The hybrid work arrangement is a key feature, offering a blend of in-office presence for collaboration and remote work for focused tasks. The description of the office as modern and creative suggests an environment that supports innovation and teamwork.

📄 Application & Portfolio Review Process

Interview Process:

• Step 1: Talent Acquisition Specialist Call: An initial screening call (approx. 1 hour) to discuss your background, interest in the role, and cultural fit. Prepare to articulate your career journey and motivations for applying to CA-TS.

• Step 2: Expert Interview: A second interview (approx. 1 hour) with a UX/UI expert from the team. This will likely delve deeper into your technical skills, UX methodologies, and problem-solving approaches. Be ready to discuss specific design challenges and solutions.

• Step 3: Leader Interview: A final interview (approx. 1 hour) with Alice, your potential future leader. This conversation will focus on your leadership capabilities, strategic thinking, team collaboration style, and alignment with the team's vision.

• Portfolio Focus: Expect your portfolio to be a central element throughout the process, particularly in the expert and leader interviews.

Portfolio Review Tips:

• Strategic Storytelling: For each case study, frame it as a narrative: the problem, your approach (research, ideation, design), the solution, and the impact (quantifiable results).

• Process Clarity: Clearly outline your design process, highlighting where and why specific UX research methods or design techniques were employed.

• Demonstrate Leadership: Showcase instances where you took initiative, influenced stakeholders, mentored others, or drove strategic UX decisions.

• Figma Proficiency: Be prepared to walk through specific Figma files, demonstrating your ability to create complex prototypes and potentially design system elements.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs. If direct metrics aren't available, discuss how you would measure success or what the intended impact was.

• Tailor to the Role: Emphasize your experience with mobile applications and any relevant experience in the financial/banking sector.

Challenge Preparation:

• UX Strategy Scenario: Be prepared for a hypothetical scenario where you need to define the UX strategy for a new feature or improve an existing one on the mobile banking app.

• Problem-Solving Exercise: Expect a design challenge that requires you to analyze a user problem and propose a UX-driven solution, potentially involving wireframing or prototyping.

• Stakeholder Alignment: Consider how you would handle differing opinions or conflicting requirements from Product, Tech, and Business stakeholders. Practice articulating your UX rationale clearly and persuasively.

📝 Enhancement Note: The interview process is structured and involves multiple stages, suggesting a thorough evaluation. The emphasis on portfolio presentation and potential design challenges requires candidates to be well-prepared to articulate their thought process and showcase their strategic and executional capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI design, wireframing, prototyping, and collaborative design efforts. Proficiency is essential.

• User Research Tools: A range of tools will be used for qualitative and quantitative studies. While specific names aren't listed, candidates should be familiar with platforms for usability testing, surveys, and analytics.

• Collaboration & Prototyping Tools: Beyond Figma, other tools for team collaboration (e.g., Jira, Confluence) and potentially specialized prototyping software may be utilized.

Analytics & Reporting:

• UX KPIs & Metrics Tools: Tools for tracking user engagement, task completion, satisfaction scores, and other UX-related metrics. This could include in-app analytics platforms or specialized UX analytics software.

• Data Visualization Tools: While not explicitly mentioned, the ability to interpret and present data using visualization tools might be beneficial for communicating insights.

CRM & Automation:

• Agile Project Management: Tools like Jira are commonly used in agile environments for managing backlogs, sprints, and user stories, which are integral to the development process.

• AI Integration: Awareness of how AI can be integrated into design workflows and user experiences is mentioned, suggesting potential exploration or use of AI-assisted design tools or features.

📝 Enhancement Note: Figma is highlighted as a primary tool, indicating its central role in the design workflow. Familiarity with a broad spectrum of user research and analytics tools is expected, alongside an understanding of how design integrates into agile development processes. The mention of AI suggests a forward-looking tech stack.

👥 Team Culture & Values

Operations Values:

• Meaningful Work & Societal Impact: A strong emphasis on finding purpose in work and contributing positively to the daily lives of millions of clients and the broader societal goals of the bank.

• Agile & Collective Environment: A culture that values agility, collaboration, and collective intelligence, encouraging shared learning and mutual support.

• Performance, Technology & Responsibility: Commitment to driving performance through technology while upholding strong principles of societal and environmental responsibility (e.g., responsible manufacturing, carbon footprint reduction, eco-design).

• Continuous Improvement & Efficiency: A drive for ongoing enhancement of experiences and processes, with a focus on efficiency and user-centricity.

• Diversity & Equality: A commitment to fostering an inclusive workplace that values diversity and promotes equal opportunities for all talents.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration between UX/UI Chapter members and agile product squads (POs, PMs, Developers, Data).

• Knowledge Sharing: Regular design reviews, community sharing sessions, and technical talks (Techtalks) foster a culture of open knowledge exchange.

• Mentorship & Support: A supportive environment where colleagues, management, and HR provide personalized welcome and ongoing assistance.

• Feedback Culture: Design reviews and research reviews encourage constructive feedback and continuous refinement of work.

📝 Enhancement Note: The company culture appears to be a blend of traditional banking stability with modern agile tech practices. Key values revolve around purpose, collaboration, innovation, responsibility, and inclusivity, which are attractive to professionals seeking a positive and impactful work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Effectively navigating the complexities of a large financial institution to deliver user-centric designs within technical, regulatory, and business limitations.

• Driving UX Strategy in a Large Organization: Championing UX best practices and strategic vision across multiple teams and stakeholders, ensuring buy-in and consistent implementation.

• Integrating New Technologies (AI): Exploring and effectively integrating emerging technologies like AI into design workflows and user experiences, requiring continuous learning and adaptation.

• Maintaining UX Consistency: Ensuring a cohesive and high-quality user experience across a large, high-audience mobile application that evolves over time.

Learning & Development Opportunities:

• Operations Skill Advancement: Opportunities to deepen expertise in UX Strategy, UX Research, Interaction Design, and potentially DesignOps.

• Industry Exposure: Participation in internal events like Techtalks, design seminars, and potentially external conferences or workshops focused on UX, design thinking, or digital transformation.

• Leadership & Mentorship Development: Formal opportunities to mentor junior designers, lead initiatives, and develop coaching skills within the UX/UI Chapter.

• Cross-Disciplinary Learning: Exposure to product management, agile development, and data analysis through close collaboration with cross-functional teams.

📝 Enhancement Note: The challenges presented are typical for senior roles in large, established companies within regulated industries. The growth opportunities are well-defined, offering a clear path for professional development and skill enhancement in both specialized UX areas and leadership.

💡 Interview Preparation

Strategy Questions:

• UX Strategy & Vision: "How would you approach defining the UX strategy for a new feature on our mobile banking app, considering our user base and business goals?" Prepare to discuss your framework for strategic UX planning.

• Collaboration & Stakeholder Management: "Describe a time you had to convince stakeholders with differing opinions on a design decision. How did you approach it, and what was the outcome?" Focus on your communication and negotiation skills.

• Problem-Solving & Efficiency: "Imagine a key user flow is experiencing low completion rates. How would you diagnose the issue and propose UX improvements?" Be ready to walk through your process, emphasizing data analysis and efficiency gains.

Company & Culture Questions:

• Company Operations Culture: "What appeals to you about working in the banking technology sector, and how do you see your UX skills contributing to Crédit Agricole's goals?" Research their digital transformation initiatives and societal responsibility efforts.

• Operations Team Dynamics: "How do you envision collaborating within an agile squad and a functional UX/UI Chapter at CA-TS?" Discuss your preferred collaboration styles and how you contribute to team success.

• Operations Impact Measurement: "How do you measure the success of your UX designs, and what KPIs would you prioritize for our mobile banking app?" Prepare to discuss metrics relevant to banking apps and user satisfaction.

Portfolio Presentation Strategy:

• Process Improvement Case Study: Select 1-2 strong case studies that clearly demonstrate a significant process improvement or problem solved through UX design. Structure your narrative around the challenge, your process, the solution, and the measurable impact.

• Metrics & ROI Demonstration: For each case study, articulate the key metrics used to evaluate success and, if possible, quantify the Return on Investment (ROI) or business value generated by your design.

• Interactive Demonstration: Be prepared to share your screen and walk through specific Figma prototypes or design elements, explaining your design choices and interaction logic.

• Company-Specific Alignment: Highlight how your experience and approach align with CA-TS's values, such as their focus on societal impact, technology, and user-centricity in the banking sector.

📝 Enhancement Note: The interview preparation focuses on assessing strategic thinking, problem-solving, collaboration, and the ability to demonstrate impact. Candidates should prepare specific examples from their portfolio that showcase these competencies, tailored to the context of a lead UX role in a financial services technology company.

📌 Application Steps

To apply for this Lead UX Designer / UX Strategist position:

• Submit your application through the provided application link on the Crédit Agricole Technologies et Services careers portal.

• Curate Your Portfolio: Select 2-3 of your most impactful UX case studies, focusing on mobile applications and demonstrating strategic thinking, research, design execution, and measurable results. Ensure your portfolio clearly articulates your process and the business impact of your work.

• Optimize Your Resume: Tailor your resume to highlight experience in UX strategy, mobile UX design, agile environments, Figma proficiency, and any relevant experience in the financial sector. Use keywords from the job description, such as "UX Strategy," "User Research," "Figma," and "Agile."

• Prepare Your Presentation: Practice presenting your portfolio case studies, focusing on clear storytelling, articulating your design process, and quantifying the impact of your solutions. Be ready to discuss your approach to user research and problem-solving.

• Research the Company: Familiarize yourself with Crédit Agricole Technologies et Services, its mission, values, and the broader Crédit Agricole group. Understand their commitment to technology, societal responsibility, and the banking industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.