Workplace Specialist - Content Designer

📍 Job Overview

Job Title: Workplace Specialist - Content Designer

Company: Inetum

Location: Bucharest, Romania

Job Type: Full-time

Category: Operations Support / GTM Operations / Knowledge Management

Date Posted: May 07, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Spearhead the end-to-end management of the Digital Workplace (MDW) catalogue, ensuring content accuracy, relevance, and strategic alignment in both English and French.

• Drive adoption and visibility of the MDW offer through enhanced navigation, optimized search functionalities, and targeted communication campaigns.

• Contribute to the integration of AI smart assistants by structuring and cleansing knowledge sources, developing prompt strategies, and continuously refining prompts.

• Ensure a consistent and clear Digital Workplace experience across all platforms for seamless onboarding and reduced support overhead.

• Analyze catalogue performance metrics to identify areas for improvement and implement user-centric structural enhancements.

📝 Enhancement Note: This role, while titled "Content Designer," has significant operational responsibilities focused on knowledge management, process documentation, and driving adoption within a digital workplace context. It requires a blend of content creation, strategic thinking, and operational execution to ensure the effectiveness and accessibility of key internal resources. The dual language requirement (English and French) indicates a multinational operational scope.

📈 Primary Responsibilities

• End-to-end ownership of the MDW catalogue: Create, structure, maintain, and continuously update catalogue pages, including managing the annual update campaign and ad-hoc content revisions.

• Content governance and stakeholder coordination: Ensure content accuracy, relevance, and adherence to SG standards and terminology by coordinating reviews and validations with Project Managers (PMs), Product Owners (POs), and technical/business stakeholders.

• Adoption and visibility strategy: Increase the visibility and adoption of the MDW offer by actively promoting the catalogue, contributing to improvements in navigation and search (keywords, tagging), and driving awareness of key services through targeted communications and adoption campaigns.

• AI integration support: Support AI smart assistant integration by structuring and cleansing knowledge sources, defining prompt strategy, and continuously optimizing prompts using MDW knowledge to enhance user experience and self-service capabilities.

• Cross-channel content consistency: Ensure clear and consistent messaging of the Digital Workplace offer across all relevant platforms, particularly for new joiners, to drive adoption, reduce change resistance, and minimize support ticket volume through effective self-service resources.

• Business continuity content adaptation: Adapt and maintain catalogue content to support business continuity needs, ensuring critical information remains accessible and up-to-date during operational disruptions.

• Performance monitoring and reporting: Monitor, analyze, and report on catalogue performance, including usage statistics and content effectiveness, and proactively drive continuous improvement actions based on data insights.

• User-centric design evolution: Propose and implement a user-centric structure for catalogue pages, evolving it iteratively based on changing user needs and feedback to maximize usability and engagement.

• Broader team support: Assist with other Digital Workplace team activities as needed, such as incident communications for Digital Workplace tools, community management, event organization, and broader adoption campaigns.

📝 Enhancement Note: The responsibilities highlight a strong focus on process management, data analysis for performance improvement, and cross-functional collaboration, which are core to operations roles. The emphasis on "SG standards and terminology" suggests adherence to established corporate guidelines, a key aspect of operational consistency.

🎓 Skills & Qualifications

Education:

Experience:

• Mid-level experience (2-5 years) in a role involving content management, knowledge management, or a similar function, ideally within a corporate or IT services environment.

Required Skills:

• English and French Fluency: Very good command of both English and French, both written and spoken, is essential for managing bilingual content and engaging with a multicultural user base.

• User-Centricity: A strong understanding and application of user-centric design principles to create content and structures that meet user needs effectively.

• Communication & Writing Skills: Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.

• Teamwork & Collaboration: Proven ability to work effectively across teams, departments, and diverse geographical locations, fostering a collaborative spirit.

• Tech Passion & Continuous Learning: A genuine passion for new technologies and a commitment to continuous learning and knowledge sharing.

• International Environment Adaptability: Experience and comfort working within an international and multicultural environment.

Preferred Skills:

• Knowledge Management Experience: Previous experience in knowledge management, content governance, or information architecture is highly advantageous.

• AI Prompt Engineering: Familiarity with structuring knowledge for AI assistants and developing effective prompt strategies.

• Project Management Skills: Ability to manage projects, timelines, and stakeholder expectations.

• Analytical and Synthesis Skills: Strong analytical capabilities to interpret performance data and synthesize findings for actionable insights.

• Proactive and Reactive Attitude: The ability to anticipate needs and challenges while also responding effectively to unexpected situations.

• Autonomy: Capacity to work independently and take initiative.

📝 Enhancement Note: The "Nice to have" section strongly suggests that candidates with experience in knowledge management, project management, and analytical skills will be highly competitive. The emphasis on "user-centric" and "multicultural perimeter" points to a need for strong interpersonal and adaptive communication skills, crucial for operations roles that interface with diverse user groups.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Content Management Case Studies: Showcase examples of managing and updating complex content repositories, ideally with examples of bilingual content management.

• Process Optimization Examples: Present instances where you identified inefficiencies in content workflows or user access and implemented solutions that improved user experience or adoption rates.

• User-Centric Design Implementation: Provide evidence of how you applied user-centric principles to structure content, improve navigation, or enhance search functionality, demonstrating tangible user benefits.

• Performance Metrics & Impact: Include examples of how you tracked and reported on content performance (e.g., usage, engagement, effectiveness) and how these insights drove improvements.

Process Documentation:

• Demonstrate ability to document content creation, review, and update processes, clearly outlining workflow stages, stakeholder responsibilities, and quality assurance steps.

• Showcase experience in creating user guides or knowledge base articles that effectively support self-service and reduce support load.

• Present examples of how you have analyzed user feedback or performance data to refine and optimize existing content processes and structures.

📝 Enhancement Note: For an operations-focused role like this, a portfolio demonstrating systematic management of content, clear process documentation, and data-driven improvements will be critical. Candidates should highlight their ability to manage complex information ecosystems and drive user engagement through well-structured and accessible content.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Foreign Language Learning Platform: Full access to a platform for learning foreign languages, further supporting professional development in a global context.

• Tech Learning Platforms: Personalized access to technology learning platforms, enabling continuous skill enhancement in new technologies.

• Tailored Workshops and Training: Access to customized workshops and training sessions designed to sustain professional growth.

• Medical Insurance: Comprehensive medical insurance coverage.

• Meal Tickets: Provided meal tickets to support daily expenses.

• Flexible Benefit Platform: A monthly budget to allocate on a flexible benefit platform, allowing employees to choose benefits that best suit their needs.

• 7 Card Services: Access to services through the 7 Card platform, likely offering discounts and benefits across various categories.

• Wellbeing Activities and Gatherings: Participation in wellbeing activities and team gatherings to foster a positive work environment.

Working Hours:

• Standard full-time working hours are expected, likely around 40 hours per week, with potential for some flexibility given the nature of content management and the need for continuous updates.

📝 Enhancement Note: The salary range is an estimation based on market data for similar roles in Bucharest, Romania. The benefits package is comprehensive and emphasizes professional development, a key attraction for operations professionals looking for growth. The "7 Card Services" is a common benefit in Romania, offering a range of perks.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Services / IT Consulting. Inetum is a significant player in the European digital services market, focusing on digital transformation solutions for businesses, public sector organizations, and society. This industry context means the company is likely fast-paced, innovative, and heavily reliant on technology and efficient processes.

Company Size: 26,000+ consultants and specialists globally. This indicates a large, established organization with complex internal structures, extensive resources, and a global operational footprint. For operations professionals, this means opportunities for broad impact but also the need to navigate larger systems and processes.

Founded: 2025 (Revenue generated). While the company has a longer history, the mention of 2025 revenue suggests recent rebranding or a significant strategic shift, highlighting a dynamic and forward-looking organization.

Team Structure:

• Operations Support / Digital Workplace Team: This role likely sits within a larger Digital Workplace or IT Operations team, responsible for managing the internal digital tools and resources that enable employees.

• Reporting Structure: Expect a hierarchical structure common in large IT firms, with potential reporting to a Digital Workplace Manager, Knowledge Management Lead, or Operations Lead.

• Cross-functional Collaboration: The role explicitly requires extensive collaboration with Project Managers, Product Owners, technical teams, business stakeholders, and potentially HR or internal communications teams to ensure content accuracy and drive adoption.

Methodology:

• Data-Driven Improvement: The emphasis on monitoring, analyzing, and reporting on catalogue performance suggests a data-driven approach to content and operations management.

• User-Centric Design: A core methodology, ensuring that all content and system improvements are focused on enhancing the end-user experience and driving adoption.

• Agile Content Management: The need for continuous updates, ad-hoc revisions, and adaptation implies an agile approach to content and knowledge management, allowing for quick responses to changing needs.

Company Website: www.inetum.com

📝 Enhancement Note: Inetum's positioning as a European leader in digital services suggests a culture that values innovation, efficiency, and a strong focus on client outcomes, which likely translates to its internal operations as well. The "Let's make tech right" slogan underscores a commitment to responsible and impactful technology use.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level specialist, requiring a solid foundation in content management and operational support. It offers a pathway into more specialized roles within knowledge management, digital workplace operations, or IT service management.

Reporting Structure: The role likely reports to a manager or lead within the Digital Workplace or IT Operations function. This provides a clear line of mentorship and guidance, with opportunities to learn from senior operations professionals.

Operations Impact: The role directly impacts employee productivity and efficiency by ensuring the clear, accessible, and up-to-date documentation of digital workplace tools and services. By driving adoption and self-service, it indirectly contributes to reduced support costs, faster onboarding, and improved overall employee experience, which are key operational metrics.

Growth Opportunities:

• Specialization in Knowledge Management: Deepen expertise in knowledge management systems, information architecture, and content governance frameworks.

• AI & Automation Focus: Develop skills in AI prompt engineering and knowledge structuring, contributing to the future of internal support and information access.

• Digital Workplace Strategy: Progress towards roles that involve shaping the strategy and roadmap for the company's digital workplace tools and employee experience.

• Project Management: Gain experience in managing content-related projects, potentially leading to formal project management certifications or roles.

• Cross-functional Leadership: Develop skills in influencing and collaborating with diverse stakeholders to drive adoption and implement operational improvements.

📝 Enhancement Note: The role offers a strong foundation for a career in operations, particularly in areas relating to internal IT services, knowledge management, and employee enablement. The emphasis on continuous learning and diverse stakeholder interaction prepares individuals for broader operational leadership.

🌐 Work Environment

Office Type: On-site in Bucharest, Romania. This indicates a traditional office setting where in-person collaboration is expected and valued.

Office Location(s): Bucharest, Romania. Specific details about the office building, amenities, or accessibility would typically be provided during the interview process.

Workspace Context:

• Collaborative Environment: The role requires working across teams and departments, suggesting an open and collaborative office space designed to facilitate interaction.

• Operations Tools & Technology: Employees will have access to the company's standard IT infrastructure, including necessary software for content management, communication, and project tracking. Access to learning platforms is also a key feature.

• Team Interaction: Opportunities for direct interaction with colleagues within the Digital Workplace team and with various stakeholders across the organization, fostering a dynamic work environment.

Work Schedule: Standard full-time, likely Monday to Friday, with typical office hours. The nature of content management might require occasional flexibility to address urgent updates or support critical business continuity needs.

📝 Enhancement Note: The on-site requirement emphasizes the value Inetum places on in-person collaboration and team cohesion, which is often beneficial for complex operational tasks and knowledge sharing.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and cover letter, focusing on language proficiency, content management experience, and user-centric approach.

• First Interview: Likely a conversation with the hiring manager or a senior team member to assess your background, communication skills, passion for technology, and fit with Inetum's values. Be prepared to discuss your experience with content management and bilingualism.

• Skills Assessment/Case Study: A practical exercise may be involved, such as reviewing a piece of content, suggesting improvements for clarity or structure, or outlining a plan to manage a content update campaign. This will assess your analytical, writing, and process-thinking skills.

• Team/Stakeholder Interview: An opportunity to meet potential colleagues or stakeholders from other departments. This assesses your teamwork, collaboration style, and ability to articulate operational concepts to diverse audiences.

• Final Interview: Potentially with a higher-level manager to discuss career aspirations, long-term fit, and finalize any outstanding questions.

Portfolio Review Tips:

• Highlight Bilingual Content: If possible, showcase examples of content you've managed or created in both English and French.

• Demonstrate Process Improvement: Focus on case studies where you improved content accessibility, user engagement, or efficiency through systematic changes. Quantify results where possible (e.g., "reduced support queries by X%," "increased page views by Y%").

• User-Centricity in Action: Clearly explain how user feedback or analysis informed your content structure, navigation, or updates.

• Tools & Technologies: Mention any specific content management systems (CMS), knowledge base platforms, or collaboration tools you are proficient in.

• Conciseness and Clarity: Present your portfolio in a well-organized and easy-to-digest format, mirroring the clarity you'd bring to the role.

Challenge Preparation:

• Content Structure & Clarity: Be ready to analyze and critique existing content for clarity, accuracy, and user-friendliness. Practice restructuring information logically.

• Stakeholder Communication: Prepare examples of how you've managed feedback or conflicting requirements from different stakeholders.

• Operational Thinking: Think about how you would approach maintaining a large, dynamic content catalogue, including update cycles, quality control, and performance tracking.

📝 Enhancement Note: Candidates should prepare to demonstrate not just content creation skills, but also a strong operational mindset focused on process, efficiency, and user enablement. The dual language requirement is a critical filter.

🛠 Tools & Technology Stack

Primary Tools:

• Content Management Systems (CMS): Experience with enterprise-level CMS platforms for managing large volumes of content. Specific platforms are not mentioned but expect common enterprise solutions.

• Knowledge Management Systems (KMS): Familiarity with platforms designed for organizing, storing, and retrieving organizational knowledge.

• Collaboration Suites: Proficiency with tools like Microsoft 365 (SharePoint, Teams, OneDrive) or similar for document sharing, communication, and co-authoring.

Analytics & Reporting:

• Web Analytics Tools: Experience using tools (e.g., Google Analytics, Adobe Analytics, or internal dashboards) to track website/catalogue usage, user behavior, and content engagement.

• Reporting Dashboards: Ability to create and interpret reports from analytics data to present performance insights and drive decision-making.

CRM & Automation:

• AI Smart Assistant Integration Tools: While not explicitly stated, experience with platforms that integrate knowledge bases with AI assistants or chatbots would be advantageous.

• Workflow Automation Tools: Familiarity with tools that can automate content review or update processes, if applicable.

📝 Enhancement Note: While specific tools aren't listed, the role implies proficiency with standard enterprise content management, collaboration, and analytics platforms. Experience with knowledge management systems and an understanding of how to structure data for AI consumption are key differentiators.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of the end-user, ensuring that all content and systems are designed for optimal usability and impact.

• Collaboration & Teamwork: A strong emphasis on working together across diverse teams and geographical locations to achieve common goals.

• Continuous Improvement: A proactive mindset towards identifying opportunities to enhance processes, content, and user experiences, driven by data and feedback.

• Innovation & Adaptability: Embracing new technologies and methodologies, such as AI, and adapting to evolving business needs and user expectations.

• Impact & Effectiveness: A focus on delivering tangible results and ensuring that technology solutions contribute positively to business performance and societal good.

Collaboration Style:

• Cross-functional Integration: Expect to work closely with various departments, requiring strong communication and relationship-building skills to align on content strategies and operational goals.

• Feedback & Iteration: A culture that encourages open feedback on content and processes, with an iterative approach to improvement.

• Knowledge Sharing: A willingness to share expertise and best practices, particularly regarding content management, user engagement, and operational efficiency.

📝 Enhancement Note: Inetum's purpose, "Let's make tech right," suggests a culture that values responsible, effective, and human-centered technology application. This translates to operations roles that prioritize user experience and tangible business impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Bilingual Content at Scale: Ensuring consistency, accuracy, and timely updates for content in both English and French across a large organization presents a significant challenge.

• Driving Adoption in a Large Organization: Overcoming user resistance to change and encouraging the adoption of new tools and updated content requires strategic communication and engagement efforts.

• Integrating AI Effectively: Structuring diverse knowledge sources to be compatible with AI smart assistants and continuously optimizing prompts for accuracy and relevance is a complex, evolving challenge.

• Balancing Content Quality with Speed: Delivering high-quality, accurate content while meeting the demands of rapid updates and new initiatives requires efficient processes and strong prioritization skills.

Learning & Development Opportunities:

• Formal Training: Access to language learning and tech learning platforms, along with tailored workshops, provides structured opportunities for skill enhancement.

• On-the-Job Learning: Exposure to AI integration, cross-functional project management, and performance analytics offers practical, real-world experience.

• Mentorship: Opportunities to learn from senior team members and stakeholders within a large, experienced organization.

• Career Pathing: Potential to grow into specialized roles within knowledge management, IT operations, or digital workplace strategy.

📝 Enhancement Note: This role is ideal for someone who thrives on tackling complex information management challenges and is eager to contribute to the evolving landscape of AI-assisted knowledge dissemination and digital workplace optimization.

💡 Interview Preparation

Strategy Questions:

• "How would you approach structuring and maintaining a large, bilingual content catalogue to ensure accuracy and user satisfaction?" (Focus on process, validation, and user-centricity.)

• "Describe a time you had to coordinate content reviews with multiple stakeholders with different priorities. How did you ensure alignment and timely delivery?" (Highlight stakeholder management and communication skills.)

• "How would you measure the effectiveness of the MDW catalogue and what actions would you take based on the performance data?" (Emphasize analytical skills and data-driven improvement.)

• "What are your strategies for ensuring content consistency across different platforms and for new employees?" (Focus on cross-channel communication and onboarding support.)

Company & Culture Questions:

• "What interests you about Inetum and our mission to 'make tech right'?" (Research Inetum's values, recent news, and connect them to your own. Emphasize your passion for technology's positive impact.)

• "How do you approach working in a multicultural and international environment?" (Share examples of your adaptability and cross-cultural communication skills.)

Portfolio Presentation Strategy:

• Narrative Flow: Structure your portfolio presentations around compelling stories of challenges overcome, solutions implemented, and results achieved.

• Quantify Impact: Whenever possible, use metrics to demonstrate the tangible impact of your work on user adoption, efficiency, or cost savings.

• Process Focus: Clearly articulate the processes you followed, highlighting your systematic approach to content management and optimization.

• Bilingual Proficiency: Explicitly mention and, if possible, demonstrate your ability to manage and create content in both English and French.

• User-Centricity: Reinforce how user needs and feedback guided your decisions throughout your projects.

📝 Enhancement Note: Be prepared to speak confidently about both your content expertise and your operational capabilities, demonstrating how you can manage complex information ecosystems effectively and drive business value.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on SmartRecruiters.

• Tailor Your Resume: Customize your resume to highlight your experience in content management, knowledge management, bilingual content creation (English/French), user-centric design, and any experience with AI or analytics. Use keywords from the job description.

• Prepare Your Portfolio: Curate examples of your work that best demonstrate your skills in managing content, improving processes, and driving user adoption, especially bilingual content if available. Be ready to walk through your portfolio and explain your process and impact.

• Research Inetum: Understand Inetum's business, values, and recent initiatives. Familiarize yourself with their "Let's make tech right" purpose and how it might influence internal operations.

• Practice Interview Questions: Prepare detailed answers to potential interview questions, focusing on behavioral examples and demonstrating your operational thinking, problem-solving abilities, and collaborative spirit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.